Wingate by Wyndham Waldorf/Washington DC Area

United States , Waldorf - MD
Maryland, 2555 Business Park Dr
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100 reviews shown

10/10

Exceptional

24 Jun 2026

James

Staff was excellent. All good

Family

8/10

Excellent

24 Jun 2026

ONan

Buen

2/10

Poor

23 Jun 2026

Madeeja

Dirty Bathroom, very short staffed, pool under renovation. Will not be returning.

Friends_and_family Friends

2/10

Poor

23 Jun 2026

Allan

2/10

Poor

22 Jun 2026

Nathan

To begin, upon our arrival, there were several individuals in the lobby who appeared to be local residents loitering in the area. The lobby itself was generally unclean, creating a poor first impression. The elevator was also dirty, and the hallway leading to our room had a strong animal odor. Unfortunately, the room itself had the same strong odor and was in a noticeable state of disrepair.

We requested an additional pillow and had to negotiate with staff in order to receive one. Despite our concerns and against our better judgment, we decided to stay for the first night.

The following day, we realized that only two towels had been provided, despite the room being booked for four guests. Before leaving for our planned activities, we requested two additional towels and washcloths. We were told to return later and ask again. Upon returning that evening and requesting additional towels and washcloths, staff questioned why we needed more towels and informed us that we should have placed the used towels in the hallway. Once again, we had to negotiate in order to receive the additional towels.

When we returned to the room for our second night, our three-year-old daughter pointed out a bug crawling on the wall. The insect was identified as a German cockroach. We immediately requested a different room; however, the replacement room was in even worse condition and also contained cockroaches.

At that point, we decided to leave the hotel entirely and book accommodations elsewhere t

Family_with_children

2/10

Poor

17 Jun 2026

Mitza

Mal servicio el staff horrible.

Friends_and_family Friends

6/10

Pleasant

15 Jun 2026

KELLI

Hotel was outdated and in need of many repairs. There was a bad odor in hallways. Lots of permanent residents that live in hotel. No real amenities.
The only plus was staff member Keke, she was amazing, super friendly and very accommodating. She went above and beyond to make are stay as comfortable as possible. Very knowledgeable about the area.

Family_with_children

2/10

Poor

14 Jun 2026

Brandy

I was told at check in that the room I booked wasn’t available. The receptionist was helpful in getting me into another room with similar accommodations. The room was nasty. The grounds outside was filthy, with trash everywhere and the grass overgrown. The smoke detector in the room was gone, wires hanging out. The lamp attached to one side of the bed was missing with wires hanging out. The shades wouldn’t completely close. The carpet was nasty. Bathroom, outdated and nasty. The shower curtain fell. Do not trust the pictures online or any review that states otherwise.

Family

8/10

Excellent

12 Jun 2026

Isabel

The room was okay. The staff was great after trying to find me a room which was reserved and paid for. Parking lot needed some work. The breakfast was good. I would stay again.

Family

2/10

Poor

06 Jun 2026

Basizette

It was not clean, and TV was not working

Partner

2/10

Poor

31 May 2026

George

I don’t know where to start the broken windows, the broken shades, the deplorable parking lot, the vagrants hanging , out the sketchy reception area,
I told the receptionist cancel my reservation and I found suitable lodging.

Self

2/10

Poor

31 May 2026

Dennis

I think this was the worst hotel I’ve ever stayed at. Upon entering the space, I seen stains and dirt on the walls, chipped paint on the doors and big holes in the blinds. Bathroom sink surface was not cleaned and the sheets were stained. Absolutely ridiculous for almost 200 dollars a night

Self

4/10

Poor

28 May 2026

Lamont

A lot of long term stays living there. Not my cup of tea. Good place if you’re looking to save a few bucks

Business

10/10

Exceptional

27 May 2026

Christina

It was clean and. I felt safe

10/10

Exceptional

26 May 2026

VORREZE

Nice and clean room and the staff was nice and helpful I❤️❤️❤️it here……

4/10

Poor

18 May 2026

Chet

This place has the worst internet service! Place needs a major renovation!

8/10

Excellent

10 May 2026

emerson

There needs to be an employee at the breakfast area during the breakfast period

Partner

4/10

Poor

07 May 2026

Christopher

The place smells like a cigarette. Everything in the room smelt like it. The bathmat was stained and ripped. Beds and pillows were awful.

Friends_and_family Family

2/10

Poor

05 May 2026

ravindra

Poor condition

Partner

2/10

Poor

04 May 2026

Valerie

This place was a dump!! I'm so done with ANY Wyndham property in the future. The shades were broken and you couldnt even open or close them. The beds were comfortable but was made up like like the military. The bathroom water screamed three whole time you took a shower. Some people kept lurking in the parking lot all night which made me bypass the broken shade to constantly check on my car. The lobby was so dull and uninviting, I wanted to leave and walk over to the Hilton. Thank goodness I only had to stay 1 night. Believe it or not Breakfast was decent. Will NOT go back still!!!

Family

4/10

Poor

03 May 2026

Katherine

Room was adequate, broken usb plugs and broken power strip. The halls and entrance were filthy. The parking lot was dark. The breakfast area was clean and adequately provided for. I waitedin the front lobby for about 15 minutes then saw the corner of a sin between the wall snd front desk computer that I had to pull out that gave a number to call if no one was at the desk. A woman eventually came down and registeted me. She did the job but was somewhat unkept and disgrunteled. This was about 8 pm so wasn't an unusual hour. I won't stay there again!

2/10

Poor

28 Apr 2026

Kathleen

Bugs in the room

Family_with_children

2/10

Poor

15 Apr 2026

Cara

Almost every thing was broken, we switched rooms bc of a blood stain in the king room and the door wouldn’t lock. The main tv didn’t work but that wasn’t a big problem for us.

Family_with_children

2/10

Poor

13 Apr 2026

Jailene

Rooms were dirty and needed a bit of repair. Definitely not safe for anyone with young children. Some staff were good but others were not the greatest. Not many breakfast options. Elevators were visibly dirty and hadn’t been cleaned at all throughout our stay. Brought up issues with the staff the day of check in and were told there’s nothing they could do and refused a refund.

Friends_and_family Family

2/10

Poor

13 Apr 2026

Lilianna

Room was not clean. Broken and unsafe fixtures. Hallway smelled like pet urine. Breakfast was not good and sat out for hours. When concerns were brought up they said they knew already and didn’t offer any compensation or anything. Do not stay here if you can!

Friends_and_family Family

8/10

Excellent

13 Apr 2026

JOSEPHINE

Staff at check in was great! Friendly and helpful! Definitely went above and beyond to make sure we were comfy! Breakfast could have been better. Owner seemed like he didn’t care though. Friends who paid for rooms were told hotels.com over booked by 100 rooms. Sad so many were turned away!

Partner

8/10

Excellent

12 Apr 2026

Melonie

Breakfast options were scarce

Partner

4/10

Poor

11 Apr 2026

Laura

Parking was free. Staff was busy when we got there. Place smells like marijuana. Looks like people live there permanently. Kids riding scouters in the parking lot. Kids running up and down halls making loud noises. Not good for someone that wants to sleep early in evening.

Partner

2/10

Poor

29 Mar 2026

Mosssammet

It was renovated and looked good design wise. But the place was very dirty. There were stains all over the carpet. The beddings were all ripped up and stained. And it has a distinct smell that is not pleasant. Hotel has bad reservation system as it was overbooked.

Family_with_children

8/10

Excellent

29 Mar 2026

Tanisha

Breakfast was ok for the most part. Sausage and eggs. Nothing special. Just wish they had a little more for picky eater. Parking was good. Room was clean. Halls was filled with smell of marijuana but it says no smoking. Night staff was no where to be found had a note for us to call someone who was no where on property, took her 10 mins to come to the desk after we made the phone call.

Partner

8/10

Excellent

24 Mar 2026

James

Yes

Self

2/10

Poor

20 Mar 2026

Toria

The room was dirty and outdated. There were no curtains to close the window. There were stains throughout the room ( lamp shade, walls, carpet). The bathroom had peeling paint and mold. The front staff gave me a brown stained wash cloth and I had to request another one.

Family_with_children

2/10

Poor

18 Mar 2026

Michael

Mold on the wall.

Self

2/10

Poor

18 Mar 2026

Suzanne

Mold on the wall. Staff was very mean.

Friends_and_family Friends

2/10

Poor

17 Mar 2026

Elizabeth

It was horrible, dirty, didnt stay

Partner

2/10

Poor

16 Mar 2026

michelle

The room wasn’t as cleaned as it should have been the hallway smells like piss cigarettes and weed you get woken up in the morning by cigarette smells it makes me not want to go back again

2/10

Poor

16 Mar 2026

Justin

My reservation was canceled about 30 minutes before I arrived.

Partner

2/10

Poor

10 Mar 2026

manuel

Someone walked into our room, the tub did not feel safe, felt like i was going to fall through. The bedding had blood stains… and also dirty. The floor has a massive stain and smelled like rotten milk.

4/10

Poor

08 Mar 2026

Taunya

To be a renovated hotel it was filthy. The smell in the hallway smelt like dog urine and the shower was so small. Even the curtains had stains on it .

Partner

2/10

Poor

02 Mar 2026

Lashanda

It was dirty. If I could give 0 stars I would. This hotel needs to be torn down. Mold in the bathroom, stains on comforters, stains on blinds and carpet. The telephone did not work in the room

Friends

2/10

Poor

02 Mar 2026

Danisha

Disappointed

10/10

Exceptional

07 Feb 2026

Mia

Clean Room

Self

4/10

Poor

05 Feb 2026

QUEENTIA

WiFi extremely unstable, roaches in room

4/10

Poor

06 Jan 2026

Marvin

The hall wall way was filthy, cleaning the hall carpet would have helped. Two or three roaches killed in the room. Trash outside of some rooms for more than a day.

The room itself was okay and clean enough otherwise.

Cleaning up the parking lot would also have helped, picking up trash.

Self

2/10

Poor

27 Dec 2025

Oluyinka

This is one of the worst experience I have ever had as regards hotel & room. If there is one word I can use to describe the whole experiece it will be \"disappointing\". The saddest part is that we went as a family & checked-in at night. Therefore the option of looking for another hotel when we were already tired from a long journey & kids were cranky, was no option. The room was thumbs-down; the entire hallway smelt of cigarette & possibly weed even though they claim to be 100% non-smoking. There was only two bath-towels & when I asked for extra, front-desk said they didn't have any. The mattress has visible, despicable stains & the mattress cover was ripped. Breakfast was 2/10 (perhaps switching to no-breakfast would've been better. Front-desk that checked us in lacked hospitality & empathy. At first he tried to give me a room different from what I requested; and when I checked the room & saw it was different, instead of offering a reasonable option, he rather asked if I wanted my refund. At such a time of the night?
I could spend the whole day typing about my experience but summarily I would never ever go to such hotel. Unfortunately, I would stir clear of wyndam.

Leisure Family_with_children

2/10

Poor

23 Dec 2025

Alexandre

Bug in bed. Not slept

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Oscar A

ok,

2/10

Poor

30 Nov 2025

KaShaun

This hotel is in horrible condition. The carpet is stained the linens stained the tub wasn’t clean. It smelled like cigarette smoke as soon as you enter the lobby. There was a thick extension cord running the length of the room to turn the tv on. We left immediately

Leisure Family

8/10

Excellent

22 Nov 2025

Talynthia

The only thing I did not like was the breakfast variety was limited I expected more

Self

10/10

Exceptional

17 Nov 2025

Rebecca

Self

6/10

Pleasant

16 Nov 2025

Gerald

Television/internet was terrible.

10/10

Exceptional

11 Nov 2025

Richard

The room was awesome

10/10

Exceptional

09 Nov 2025

Marvin

Convenient. Friendly. Clean and very comfortable..

Partner

10/10

Exceptional

09 Nov 2025

Myra

Friendly. Clean. Accommodating. 52 inch TV

Partner

6/10

Pleasant

24 Oct 2025

Yvette

I did not have breakfast

Leisure Self

2/10

Poor

20 Oct 2025

Jeremy

Sheets, comforters, and pillow cases were filthy and stained with Lord knows what. Asked for a refund and left immediately.

Business Family_with_children

4/10

Poor

16 Oct 2025

Rick

Limited breakfast. We thought nessa were helpful and friendly

Business_and_leisure

4/10

Poor

14 Oct 2025

Dan

Not worthy of Wyndham name

Parking area Very cramped; few if any parking space lines on pavement. Hallway and room carpets stained. Pre-packaged eggs and sausage & little else for breakfast. Breakfast srea unattended for long periods.

Partner

6/10

Pleasant

13 Oct 2025

Edward

Parking lot had trash in it. Also, there is a dangerously large and deep pothole where the hotel driveway meets the street.

The shower doors did not move. Water from shower went all over the bathroom.

The room door did not fit the door frame properly. It was hard to open and close.

Self

2/10

Poor

07 Oct 2025

Stephon

Dirty

Business Self

2/10

Poor

30 Sep 2025

David

Never again

Room smells like someone had just smoked a blunt in it neither the fridge nor the microwave were plugged in both had cockroaches phone in the room did not work all around I give the stay a one

Business

6/10

Pleasant

27 Sep 2025

Antoine

10/10

Exceptional

18 Sep 2025

Melone

For what we paid, it was a great hotel. It was clean and quiet. There was ample parking and the front desk was professional. Its not luxury but I didnt pay for luxury. Felt it was worth it and its near alot of things. Not walkable, but its drivable. Near other hotels.

Business Partner

6/10

Pleasant

16 Sep 2025

Edward

What Happened to Breakfast

The room was clean. Also the sheets and bathroom (including towels) were clean.

The window shade had two rips in it.

Breakfast was in a different hotel across the parking lot. Very limited food options. Only yogurt for protein. No eggs or sausage.

Potholes on parking lot need to be patched.

Self

2/10

Poor

10 Sep 2025

Ronald

When we arrived we were informed elevators didn’t work. The young man did try to accommodate us by giving us a king sized bed however it was on the top floor of hotel. The staircase smelled like urine, and the room itself smelled like urine as well. The blind did not close all the way in the room. And the hotel didn’t even have cable tv that would accommodate regular tv channels. We checkout within 10 minutes of checking in to the hotel. Very disappointed in the hotel.

Partner

2/10

Poor

08 Sep 2025

Shelly

Bad bad 7 hours I could have been in my room

No way will I come back didn’t check in until 11:00 pm and then had to leave out at 9:00 am because of a meeting that I had all because they couldn’t get there computer up and ready for guest and then had to pay cash when I wanted to use my card not good I would love to have my money back

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Myra

Clean room. Friendly staff.

Partner

2/10

Poor

31 Aug 2025

quincy

No bedding in bed, bathroom was rusted

Self

2/10

Poor

30 Aug 2025

Jerrie

Needs to be exterminated

Self

4/10

Poor

28 Aug 2025

Lori

There was abandoned vehicles on the property.Our room was filthy,cracked floor,2 hair conditioners ,one bath towel, sheets had marks on them and comforter was wrinkled.The amount of money they charged for such a disgusting property was ridiculous.The desk clerk was the most positive experience of the hotel.He was very kind,friendly and made a great breakfast

Business_and_leisure Family

4/10

Poor

25 Aug 2025

Adeola

Fridge leaking, water everywhere in the room. Rug smelling. Sibk not in good condition. Just to mention few

Leisure Family

2/10

Poor

24 Aug 2025

Kenyetta

Coming from out of town, arrived to check in and they said they had to cancel my reservation due to house keeper not showing up! Therefore I had to find another hotel real inconvenience

4/10

Poor

18 Aug 2025

Kenneth

The shower curtain rod was broken, making the shower curtain unusable when showering. Also, the window curtains did not fully cover the window, letting the Sun light shine in the room in the early morning disturbing our sleep.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Carttillias

We were in the middle of so many shopping places. Plus close to all the events for my family reunion.

Leisure Partner

10/10

Exceptional

09 Aug 2025

Erick

Good price for the week stay.

Business Self

8/10

Excellent

09 Aug 2025

tyrone

Wingate

The shower head was no so good.

Partner

2/10

Poor

01 Aug 2025

Armando

Internet is out most of the time . Welfare people staying in hotel paid for by the government just there all day not working living for free . Lots of cops always being called to place . Room was nice but that’s where it ends . One of the worst hotels I’ve ever stayed in .

Business Self

2/10

Poor

28 Jul 2025

Ellanita

Nasty, disgusting, rude staff, live in hotel, mold

This was hands down the worst hotel stay I’ve ever experienced. The room was in disgusting condition — we found roaches crawling around, stains on the sheets, blood on the floor, and filthy debris embedded in the carpet. The sink was completely stopped up, and although we informed maintenance, no one ever came to fix it.We booked this room because the website advertised three queen beds, but when we checked in, there were only two beds, leaving seven people crammed into one room. When we asked to be moved, we were told the hotel was fully booked — and that many of the rooms were taken by long-term residents who live there. This was never disclosed prior to booking.To make matters worse, we were told the hotel had no clean towels or linens, so we had to go out and buy our own. The room was so dirty, we even had to purchase cleaning supplies just to make it livable.The staff made no real attempt to address any of the serious concerns we brought up. Instead, they seemed more interested in socializing with the residents, who were clearly living there full-time. It was extremely unprofessional. We also witnessed residents freely walking behind the front desk and doing as they pleased — with no supervision or boundaries.And just to be clear — we have videos and photos documenting everything: the roaches, the blood, the filthy conditions, and the lack of basic hygiene and service. This hotel is falsely advertised and run in a way that’s completely unacceptable.If I had any other cho

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

darren

Great location

Leisure Friends

10/10

Exceptional

25 Jul 2025

ANWAR

Overall, we had an excellent stay! The hotel was beautiful, the staff was friendly, and the amenities were top-notch. The only downside—and the reason for the half-star deduction—was that our room wasn’t cleaned by 3:00 PM, which seemed to be treated as normal without any explanation or apology. Aside from that minor inconvenience, everything else exceeded expectations. Would definitely stay again!

Business_and_leisure Self

4/10

Poor

24 Jul 2025

Etienne

To be paying for a suite and not have room service come by in the morning after the first night was a red flag. But to have roaches in my room and have the bathroom in the condition it was a shocking

Leisure Self

2/10

Poor

22 Jul 2025

Nadra

We drove in and we saw areas that seem to have junk parked in the lot. After going to the reception area they were not there and people in the lobby had to scream for him to the desk. After further listening to very loud and uncomfortable conversations in the lobby from people that seem to be in the neighborhood we were given the key to the room.
Hallway leading to room was dark and musty. The room had bugs and apart from that it was connected to another room which is ok except that my room connection door was broken and couldn't lock which I didn't find safe. Move to another room and sheets were stained and room was cleaned properly. Another room had the AC off and leakong as the carpet was wet. Another room had the window opened and could lock because the latch was broken so it kept falling down.
Yes you read right, in total we viewed nearly 8 rooms and the safety issues, bugs and cleanliness we couldn't stay so we left immediately after all that to find somewhere else.
Pictures online does not give a great depiction as I wouldn't have booked if that was the case!

2/10

Poor

16 Jul 2025

Syeda

The first room that was given to us was dirty and filthy, on request they gave us another one, seemed like these rooms were not used in a while, bathroom was dirty, tub hasn’t been washed in months, bedsheets had stains, there was dust on the bed skirts and on carpet. There was a pungent smell in the room as well. I would not recommend to anyone, only if you like to stay dirty or want to get high on second hand weed then go for it.

2/10

Poor

13 Jul 2025

RICHARD

Smells like mold and weed everywhere
Floors in the lobby and elevator were dirty and sticky. Hallway carpets are extremely dirty.
Paper thin walls and constant car alarms all night on Friday
Broken down vehicles and condoms in the parking lot
Shower sounds like a screaming goat
Vomit stains on the box spring
Some gym equipment doesn’t work
Breakfast was stale toast, no coffee cups, and sausage patties. Barely any fruit, milk, or other items available.

Leisure Partner

2/10

Poor

12 Jul 2025

Taylor

It was a dirty property with homeless people hanging out right outside of the hotel. There were stains all over the walls in my room, I had to kill a spider off of my bed, it smelled like cigarettes even though my room was listed as non smoking, the curtain was broken so I could not black out my room and block outdoor lights. The shower curtain rod was installed incorrectly and the shower curtain would not stay closed. They denied me a travel crib for my infant despite their website showing they have them on request. They charged an extra $80 to my card unknowingly. 10/10 would not recommend this place.

Leisure Family_with_children

8/10

Excellent

30 Jun 2025

Christina

Kinda dirty and is disrepair. Lots of patch work and stuff needing repairs The carpet felt dirty. Smelled weird in the hallways.

Partner

2/10

Poor

30 Jun 2025

Denise

Grounds filthy with trash overflowing, cigarette butts everywhere. Had to change rooms because AC broke. Old bath mat, broken door frame, holes in window blinds/curtain. Not cleaned well. Only good thing was comfortable beds.

Leisure Friends

2/10

Poor

28 Jun 2025

Garvin

It was filthy!!!! The room had bugs crawling on the wall. One corner of the room had a nest of gnats hanging there. So many little gnats flying around. It stunk as if there was a sewage problem. Most disgusting hotel I’ve ever been to. It’s cheap for a reason.

Leisure Family_with_children

6/10

Pleasant

28 Jun 2025

Stacey

I did not feel safe at your property. Staff was great, but a lot of people loitering around the parking lot and the property area. That night coming back from a meeting someone with a bike was on the 3rd floor, waiting at someone's door. Also, the smell of marijuana in the elevator. Our room was clean, but no iron in the room. We enjoy the continental breakfast.

Business Family

2/10

Poor

28 Jun 2025

Verified traveler

Don’t do it don’t book this hotel. The pictures are deceiving. This hotel is dirty and disgusting. I had to have my room moved twice. The tv was broken in the room, the shower was molded and disgusting, the shower knob was broken, the carpet was dirty as ever, the sheets on the bed were old and disgusting and the the hotel had a nasty smell. I would never recommend this hotel to anyone.

Friends_and_family Family

2/10

Poor

28 Jun 2025

Mario

NASTY HOTEL

This hotel should not be online for any customer to book. It is the dirtiest hotel, I have ever stayed and will never use that chain. The bathroom sink and the counter were cracked and you can see the Silicon they used to fixed. The tub was rusty.

Friends_and_family Family

8/10

Excellent

23 Jun 2025

Ronnalyn

The staff was really friendly and accommodating. However there were a few things I didn't like. The TV didn't really work. It kept going in and out. The refrigerator didn't work and the ironing board was broken. If you wanted a change of towels you had to put them outside your door and they put cleans ones in s bag on your door. Noone came to clean the room my entire 5 night stay

Leisure Partner

4/10

Poor

22 Jun 2025

Shaheed

Need work done to the rooms as far as the curtains and WiFi

Leisure Family

2/10

Poor

22 Jun 2025

Verified traveler

The Ghetto

Checkin with TyTy was great but the rooms and my family had 3 smelled of mildew, walls were dirty, mold and mildew in bathroom. THE MATTRESSES DISGUSTING!!! If I could give 0 ⭐️ I would. I do not recommend!!!

Friends_and_family Family

2/10

Poor

22 Jun 2025

Christian

Horrible hotel with bad customer service

Business

4/10

Poor

20 Jun 2025

Gregory

No clean towels no house keeping trash in the hall and the room smelled horrendous

Business

10/10

Exceptional

16 Jun 2025

Myra

If there is something you need, they will make sure to get it

Partner

2/10

Poor

16 Jun 2025

Josien

The blinds were broken, the full length mirror was broken, the bathroom fan didn’t work, we had to tighten the toilet seat because it was so loose. They didn’t provide cleaning service because they were “full”. Didn’t have tissue.
Couldn’t get extra towels, and we weren’t told we had to put the dirty towels outside our door to get fresh ones. Room was humid because the carpet seemed wet… was the worst hotel we’ve ever stayed at.

Leisure Partner

2/10

Poor

14 Jun 2025

I am writing to formally express my profound disappointment with the condition and service we experienced at your Wingate location in Waldorf, Maryland. My wife and I had a reservation for May 19, 2025, and what was expected to be a comfortable and dependable stay turned into a stressful and disheartening experience.

Upon our arrival, we were alarmed to find approximately thirteen abandoned vehicles in the hotel’s parking lot, which immediately raised safety concerns. One concern was that this hotel was being used as a mixed-use hotel. Upon entering the lobby to check in, there was no one at the front desk. A person eventually greeted me and identified himself as the desk attendant, Ty. He was not in professional attire—wearing a casual athletic shirt, gym shorts, sneakers, and no name tag—further diminishing our confidence in the establishment.

The lobby itself was unclean and neglected. As is our custom, due to my wife's medical condition, we conducted our cleaning of the room upon entry. Unfortunately, her cleaning cloth quickly revealed significant amounts of dirt. Among other issues we observed:

The ice machine was broken.

The mini fridge was damaged.

The room’s furniture was worn and in disrepair.

The bathroom wall showed visible damage.

Several doors had peeling paint and deep scratches.

The bed sheets were stained and had a cigarette burn.

Electrical cords in the room posed a clear safety hazard.

Since I didn't stay at the hotel, I am requesting a refund.

Partner

2/10

Poor

11 Jun 2025

Antonio

This hotel let my guest check into my room without my promise, how you give my key to someone not on the hotel registry as a guest. They the room was not so clean I did not stay in the room i went to get a clean hotel room. I will not use Hotel.com again either.

Partner