Hyatt Place National Harbor

United States , Washington D.C. - DC
National Harbor, 123 Waterfront
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100 reviews shown

10/10

Exceptional

09 May 2026

Nilsa

I would highly recommend this hotel. The staff were very nice, welcoming, and helpful. There isn't parking on sight but there is a parking deck right across the street. Will definitely be staying here on our next visit.

Partner

10/10

Exceptional

09 May 2026

MARY HAZEL

great

Friends_and_family Family

10/10

Exceptional

09 May 2026

Siyang

Very good

Family_with_children

10/10

Exceptional

06 May 2026

Adrian

Great service clean rooms

10/10

Exceptional

05 May 2026

Anita

Great location. Very walkable. Staff was very polite and the hotel was a great choice.

Partner

10/10

Exceptional

05 May 2026

Mirta

This property has an amazing location and is well kept, very clean and the staff is really friendly, we had an amazing experience!

Family_with_children

10/10

Exceptional

04 May 2026

linda

Everything was excellent

Partner

10/10

Exceptional

03 May 2026

Leroy

I mean you can’t be the price for a room at the National Harbor. Close proximity to MGM casino and the outlet mall as well. Highly recommended.

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Tiffany

Clean room. Friendly staff. Excellent service.

Self

8/10

Excellent

02 May 2026

Jason

I just slept there for the night, didn't have time for breakfast, but bed was comfortable enough and noise level wasn't bad and they gave me plastic silverware when I forgot to grab some at the take out place. Would stay again.

8/10

Excellent

02 May 2026

Carolyn

Very nice location

Family_with_children

10/10

Exceptional

30 Apr 2026

Adrienne

My room was nice, and the hotel was located near everything. I really had no complaints at all.

Self

10/10

Exceptional

27 Apr 2026

Michael

Everything was great.

Partner

10/10

Exceptional

27 Apr 2026

Brian

Staff was friendly and cooperative.

10/10

Exceptional

26 Apr 2026

Mark

Great Hotel location and convenient parking garage.

Partner

10/10

Exceptional

23 Apr 2026

Todd

Nice hotel. Wonderful staff.

Family_with_children

10/10

Exceptional

22 Apr 2026

Gary

Great place

10/10

Exceptional

20 Apr 2026

Jong

Very friendly and attentive staff. Probably the only ones nice at national harbor when almost everyone at other shops and restaurants were rude or just didn't care. Very clean hotel and nice view in the room.

Family_with_children

10/10

Exceptional

20 Apr 2026

Dawn

Location

10/10

Exceptional

20 Apr 2026

Sandra

The hotel is perfectly located with great restaurants and shops in walking distance. The staff were all great- every encounter! Breakfast was really good and the staff were exceptional! I would definitely stay there again!!

Family

8/10

Excellent

20 Apr 2026

Anita

Happy with the room loved the location. Parking close

Partner

10/10

Exceptional

20 Apr 2026

Tarahn

As advertised

Family_with_children

10/10

Exceptional

20 Apr 2026

Staci

The view was amazing. This was my second time at the property.
I was disappointed when we arrived at 3 and our room was not ready. They asked for 20 mins and we parked and went for drinks. When we returned an hour and a half later our room still was not ready, they needed another 5-10 mins. The staff was very courteous and apologetic. After about 15-20 mins our room was ready. We were given water and snacks for the inconvenience and were comped breakfast the next morning. The staff’s empathy and kindness
turned what could have been a bad experience into a pleasant one.
when we entered our room and saw that view, it made the whole experience disappear! A Comfortable bed and spacious room made for a nice trip. Will definitely return again.

Friends

10/10

Exceptional

20 Apr 2026

Elizabeth

Very easy- clean, breakfast buffet was higher quality and parking was super easy.

Self

10/10

Exceptional

19 Apr 2026

Victor

This place was perfect. Great staff, and easy access to everything we needed

Family_with_children

10/10

Exceptional

19 Apr 2026

andrea

Water didn't get hot and water was brown.

10/10

Exceptional

18 Apr 2026

Jeffrey

yes

Partner

10/10

Exceptional

18 Apr 2026

Josey

The view!! The view!! The view!! I come to the area for business regularly & will definitely repeat staying here. Parking was close and affordable. Staff were so nice! And there is plenty of amenities and shops near by. 10/10 recommend!

Self

10/10

Exceptional

17 Apr 2026

Dominique

Great location, feels safe. They have a microwave down the hall, which is so helpful!

Self

10/10

Exceptional

16 Apr 2026

Kathy

Excellent staff

10/10

Exceptional

16 Apr 2026

Kathy

Clean, friendly and convenient to everything

10/10

Exceptional

16 Apr 2026

Maria

Great locations

10/10

Exceptional

16 Apr 2026

Renee

Yes, the hotel was clean and all staff were super friendly and helpful.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Helaina

Absolutely loved this place!!! We were at a wedding but we had to drive back into Washington and we were exhausted. Pulling up to the property was pretty special. There was a large colorful Ferris Wheel and beautiful waterfront area. Plenty of restaurants and bars to chill in. There was even a Marilyn Monroe statue that looked cool. The hotel was really nice. Loved the card access elevators. If your room is on the busy /plaza entrance, there may be some traffic noise. Also… huge note.. there is no onsite parking. You have to park at one of the parking decks and then walk back. Not cool but… I guess you sacrifice convenience for the waterfront views. The night clerk at the front was excellent. Highly knowledgeable about the area and full of tips for the next time we come back to Washington. I was in line while he handled some unruly patrons and a late entry that didn’t have a room.. the hotel was fully booked. He handled everything in expert fashion and had the lobby area clear and patrons happy minutes. My family wished we’d had more time to stay at the hotel but it was a quick day trip. 5 stars all the way around.

Family_with_children

10/10

Exceptional

15 Apr 2026

SAMIR

Above par!

10/10

Exceptional

14 Apr 2026

Zachary

VERY CLEAN ROOMS, CLOSE TO MGM, HARBOR AND OLDTOWN

Partner

10/10

Exceptional

14 Apr 2026

Michael

Breakfast was above average for this class of hotel. Francis at the front desk was a big help with an unexpected change to our itinerary and ,although it was an Expedia booking, she walked us through the steps to get our refund. The location within National Harbor is excellent for events in the area.

Family

10/10

Exceptional

13 Apr 2026

Marian

The front desk staff was extremely helpful, pleasant and patient. Frances was able to help deal with an issue in a pleasant and cordial manner and it set the tone for the rest of the stay.

Self

10/10

Exceptional

12 Apr 2026

Patrick

Great stay, excellent view, and amazing value.

Family_with_children

10/10

Exceptional

12 Apr 2026

JOHN

Great stay

Partner

10/10

Exceptional

11 Apr 2026

Jeremy

I stayed in one of the rooms that had a river view. The view was truly amazing since the glass was the entire back wall of the room (top to bottom; side to side).

Business

10/10

Exceptional

10 Apr 2026

John

Great

Family_with_children

10/10

Exceptional

10 Apr 2026

Bukhosibonke

Perfect

10/10

Exceptional

09 Apr 2026

Tara

6/10

Pleasant

09 Apr 2026

Eric

8/10

Excellent

08 Apr 2026

Alexandra

Overall, great location and very clean. Not the best check in experience but that was definitely just the staff member we had. Every other staff member we met was awesome! Make sure to ask for soap in your room because we heard other guests complaining about that and when we got to our room we had the same problem.

Friends

10/10

Exceptional

08 Apr 2026

Resheena

Nice hotel with a great view and lots to do around, but no pool.

Partner

10/10

Exceptional

07 Apr 2026

Gregory

The location was perfect. The check-in staff was super friendly and helpful. The room was very clean and the bed comfortable. I would definitely stay here again.

10/10

Exceptional

07 Apr 2026

Regina

We just recently stayed at this hotel and absolutely enjoyed our stay! We were able to bring our dog with us. Location is amazing; staff were very very friendly and helpful, and hotel provides delicious breakfast. Will definitely be back!!

Family_with_children

10/10

Exceptional

06 Apr 2026

Carol

Good location, clean; over-all great experience for the second time around

10/10

Exceptional

06 Apr 2026

Jasmine

Large room, clean, great view

Partner

10/10

Exceptional

05 Apr 2026

Danielle

Great location to walk around with plenty of sight seeing, shopping, and food in walking distance. Parking garage was easy to park in.

10/10

Exceptional

05 Apr 2026

Cynthia

The Staff is exceptional! My husband and I stay here often. We love the feeling of being away but feeling at home.

Partner

10/10

Exceptional

04 Apr 2026

rasheka

The staff at this property was amazing from the front desk, the kitchen staff, housekeeping etc everyone really appeared to enjoy their job. Stacy the Sales manger was especially awesome and helpful. Seeing her smiling face in the morning at breakfast was great. If I had a \"complaint\" it would be the 25 dollar parking however I am aware that DC does not have much free parking. The rooms were spacious, no issue with the wifi. I would 100% stay there again if I am in the area. I was there with my husband and our 3 children for a collage visit.

Family_with_children

10/10

Exceptional

04 Apr 2026

Raymond

Friendly staff. Clean room and in walking distance ti plenty of shops

Family_with_children

2/10

Poor

03 Apr 2026

Yonal

The property was very nice but the experience with the front desk and one of the bar tender was not the best. Put it this way, i will not be going back to the Hyatt in the national harbor. It started the minute i book the room, i called to make sure that we got the with the river and ferris wheel. I was told i did, once we arrived to the hotel. The front desk lady was ruled and dry even after saying hello in spanish. She acted like she didnt hear me. After speaking to her again, than she responded to us in English. I ask her again if she spoke spanish and she yes. I really dont way people takes job like this, when customer services is a big thing. After all of that, we did not get the room that i had called to confirm. It was just a parcel room. We tread to give the hotel chance but then the bar tender. Right before taking our order, she apologized to us about not having a good memory. 10 minutes after giving us our drinks. She comes back giving us a second round. We thought she was giving free drinks so i ask her. Is this free, she saids no. Then she said, we order those drink. How can we order a another drink, when we hadn't taking a second zip from the first one. Then with an attitude she saids to us that she place order with just one bar tender when she was the one to give us our first order. The hotel is very clean but none of the matters if the services and the experience you got than everything else means nothing.

Family_with_children

10/10

Exceptional

03 Apr 2026

Kelsey

Room was clean, modern, and had the best view! This is my second time staying here and I will stay again. Only issue is no dedicated parking but you can park in the parking garage across the street for $25-$35 a night.

Family_with_children

6/10

Pleasant

01 Apr 2026

Mary Ann

My room was clean when I first entered it.

Self

10/10

Exceptional

01 Apr 2026

Javier

Great overall experience! Staff was friendly and helpful. Check-in was quick. Room was clean and very nice! Great view of the river and park. Breakfast buffet was very good. Checkout was also smooth.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

PATRICIA

Clean room and fresh towels

10/10

Exceptional

31 Mar 2026

Delores

Everything was great. I will be going back.

Family_with_children

8/10

Excellent

31 Mar 2026

Kaylee

$25 a day for parking seems a little ridiculous other than that, it was good.

Partner

8/10

Excellent

31 Mar 2026

Diane

We had a king room, which was was very nice because it included a large sitting area with an L-shaped sofa. One of my pet peeves is lack of seating in hotel rooms. It was very clean with a refrigerator and coffee maker. I wish there was an option for task lighting in the sitting area that would be less bright if one of us slept a bit later. We were there midweek to see a band playing in Alexandria. The hotel bar closed at 9pm so we were unable to stop in for a nightcap when we arrived back at the hotel at 10:30pm. If you are on a budget, please note that parking is not included and will cost $25 per night at the nearby garage. Breakfast is $11 PP for a typical serve yourself buffet that is included at many hotels. Staff was friendly and helpful.

Partner

8/10

Excellent

30 Mar 2026

Scott Douglas

Traffic noise late into night. Even on fourth floor, it was quite disturbing.

Family

10/10

Exceptional

30 Mar 2026

Bryanth

Breakfast was amazing like always had plenty of options. Parking was not provided you had to park at a nearby garage that charges 35 a day..

Partner

10/10

Exceptional

30 Mar 2026

EDWIN ARCONDE

wonderful place and people !!!

4/10

Poor

30 Mar 2026

Will

This hotel is barebones. They provide very little, and you have to request room service. The hot water ran out instantly my last morning there. The rooms photograph well but are cheap.

6/10

Pleasant

29 Mar 2026

Gary A

Parking

Self

10/10

Exceptional

28 Mar 2026

cherese

You have to park around the corner but its a short walk. Clean room,

Family

10/10

Exceptional

28 Mar 2026

Sharon

Will stay here again, wonderful staff and location.

Family_with_children

10/10

Exceptional

27 Mar 2026

Mikethia

N/A

8/10

Excellent

27 Mar 2026

DAVE

Excellent, friendly staff and dining personnel...parking off site but close and reasonable

10/10

Exceptional

26 Mar 2026

Randall

I do not do well sleeping in AC so it was nice that I was able to shut it off while I was there. They actually had it stopped for my room so they went above and beyond what most hotels do.

8/10

Excellent

26 Mar 2026

Kathleen

The room had a very strong chemical smell when we checked in and bothered my asthma. The rest was wonderful, very clean and pleasant.

Partner

10/10

Exceptional

26 Mar 2026

Sherry

Clean, safe, friendly staff. Close proximity to all of the places we planned to visit.

Business

10/10

Exceptional

26 Mar 2026

Michael

The Hotel was very clean-Staff very friendly would absolutely stay there again.

Partner

10/10

Exceptional

26 Mar 2026

La-Chana

This hotel is so cute, in perfect location. Staff was very friendly and it was clean and well maintained. I plan on staying here whenever I visit Oxon Hill. No complaints.

Family

10/10

Exceptional

25 Mar 2026

Pedro

All good

10/10

Exceptional

25 Mar 2026

Letitia

Everything was great!

Partner

8/10

Excellent

25 Mar 2026

Adam

Ice machine on the 3rd level needs calibration

2/10

Poor

24 Mar 2026

Nichole

The view was nice but the bed was so hard we left early and the shower didn’t work.

Partner

10/10

Exceptional

24 Mar 2026

Verified traveler

everything was satisfactory

Self

10/10

Exceptional

24 Mar 2026

Kelly

Amazing staff and stay! I loved it! I wish they had blackout shades though lol

Partner

10/10

Exceptional

24 Mar 2026

Angelette

I was pleased to be able to maintain 78 degree temperature in my room. As a person challenged with anemia I would have liked to have the option to make it warmer and/or crack the windows

Self

6/10

Pleasant

24 Mar 2026

Samantha

AC barely worked the entire time of our stay. They ended up bringing a fan to our room. We were never offered a new room after multiple phone calls to the front desk.. the restaurant had ran times they were not serving food.. the breakfast area didn’t stay open until 10am they started closing down around 9am. The rooms were very clean and the staff was nice.

Partner

10/10

Exceptional

24 Mar 2026

Julio

Very good location, great rooms and views. Things to do with the family and friends. Would stay again if ever in Maryland again.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Janice

I recently stayed at the Hyatt Place for seven days, and I regret to share that my experience did not meet the standards one would expect from the brand.

A particularly challenging moment occurred when a meeting room I had reserved in advance for an important work call was unavailable at the scheduled time. As this had been confirmed the day prior, the lack of accountability or timely resolution was both surprising and disruptive.

On the first evening of my stay, I was also impacted by excessive noise and the odor of marijuana coming from a neighboring room. While I appreciate that the concern was addressed after being reported, it nonetheless created an uncomfortable first impression.

Throughout the week, there were notable inconsistencies in service. I understand and respect the intention behind welcoming local police officers for breakfast to promote a sense of safety; however, the execution appeared to unintentionally disadvantage paying guests. Officers frequently occupied the designated loading and unloading area, limiting access for guests arriving or departing with luggage. Additionally, breakfast offerings were often depleted, leaving guests without the amenities included in their stay.

On a separate evening, we visited the on-site restaurant, Bar Harbor, for a late dinner and were reminded of closing times in a manner that felt less than hospitable, despite arriving within operating hours.

Taken together, these experiences suggest opportunities for improvement.

Family_with_children

10/10

Exceptional

21 Mar 2026

Wanda

Great location, clean and very friendly staff!!

8/10

Excellent

20 Mar 2026

Kristina

The hotel was lovely and staff was very accommodating. We were upgraded to a waterfront room, which was beautiful. However, there were large, rowdy crowds outside until 3 in the morning, which made for a very restless night. We could hear the soors to our neighbors opening and closing repeatedly which was very loud as well. The hotel was lovely, the atmosphere and location, not so much.

Partner

10/10

Exceptional

19 Mar 2026

Sherie

Room was clean, view was great! Microwave and ice machine were conveniently 2 doors down

Family

10/10

Exceptional

18 Mar 2026

Ram

Clean rooms. Limited trash bin size and water pressure seemed off from time to time but really nice hotel other than those minor issues

Family_with_children

10/10

Exceptional

17 Mar 2026

marcia

Clean and great view of National Harbor

Partner

10/10

Exceptional

17 Mar 2026

JOHN

Great stay

Friends

10/10

Exceptional

17 Mar 2026

Kelly

Property was clean, staff was accommodating and location was perfect. It was a bit noisy but that was a Saturday night outside a club, so expected. The rooms are spacious and very well maintained.

10/10

Exceptional

16 Mar 2026

Victoria

Great staff that were extremely helpful. I would stay there again on my next trip.

Self

10/10

Exceptional

16 Mar 2026

Kimberly

Beautiful property, very clean, and great staff. Location is perfect, with tons of shops and restaurants nearby. Should know though, there is no on-site parking and have to pay $25.00 a night in nearby parking ramp. I had missed this piece of information during my search. I wished coffee was more available outside the breakfast times. All said, it was still a wonderful hotel and would stay again.

Partner

10/10

Exceptional

16 Mar 2026

Anita

Staff was super nice and cordial; immediate pleasant greeting upon arrival. Hotel is super clean, modern and rooms are spacious. I’ve stayed here three times previously and will definitely return.

Partner

6/10

Pleasant

16 Mar 2026

Fortune

The staff was friendly and the property was clean. Major issue was not getting the original room that I booked for. I was supposed to get a Riverfront view and ended up on the 2nd floor facing the street. I spoke with the front desk staff and was told everything else was fully booked. Didn't get a discount or any type of consideration.

Business

2/10

Poor

15 Mar 2026

Kevin

Idk I did not stay. I called to cancel and was told I had no reservations. I was never sent a confirmation number nothing.

10/10

Exceptional

15 Mar 2026

Iesha

Clean

Friends_and_family Friends