Hotel Indigo Old Town Alexandria

United States , Alexandria - VA
Alexandria, 220 South Union Street
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100 reviews shown

10/10

Exceptional

15 Mar 2026

Lorena

Great staff, amenities and location was fantastic easy access to shops and Riverfront and park.

Business Friends

10/10

Exceptional

10 Mar 2026

Ricky

Very Friendly Staff and Clean Room. Nice Restaurant/Bar.

Friends

8/10

Excellent

09 Mar 2026

Brent

Great location for visiting Old Town Alexandria. Floors(carpet) and room on second floor showing wear and a little musty smell. Know parking garage has very low clearance (I believe 5’ 8”).

Friends_and_family Friends

10/10

Exceptional

06 Mar 2026

Grace

Staff were super friendly and helpful

Self

10/10

Exceptional

04 Mar 2026

Thomas

I sent my dad there for rest and relaxation for his 80th birthday! All he could talk about was how amazing the property was from the location on the water, to the town with shops and restaurants he was able to walk to, to the beautiful room and lobby and the wonderful food in the onsite restaurant. He was trested very special when he let them know he just turned 80! He is ready to go back and take my mom for their 59th wedding anniversary!

Self

8/10

Excellent

24 Feb 2026

Pauline

nice staff - nice bar - wish these boutique hotels had a simple bar snack , nuts, bar mix , crackers for under 20.00 - nice room weird layout and long hallway in room? odd - no fridge, ice ect - recommended cafe was not
kind or empathetic cafe s across the street was unkind -i had explained to them i was exhausted and I forgot to mention my discount - ect long story you can read about it on google or yelp - I think hotel was good in this blizzard situation

10/10

Exceptional

24 Feb 2026

JOHN

Good stay eating options great, surrounding area very lively

10/10

Exceptional

23 Feb 2026

Patricia

Staff was very welcoming, room was spotless and comfortable, hotel was quiet and bar had great view of the river on a snowy evening.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Gina

Impeccably clean, extremely helpful and gracious staff, from front desk to housekeeping. Great location!
Stay here. You will not be disappointed.
Give the staff a raise. They are exceptional!

10/10

Exceptional

18 Feb 2026

Joseph

The room was spotless and the staff, outstanding.

Partner

10/10

Exceptional

13 Feb 2026

Melissa

The hotel experience was amazing. Friendly staff, clean room. What made it even better was that guest have up to 15$ credit to spend on snacks and drinks. My stay was very pleasant.

Leisure Self

8/10

Excellent

06 Feb 2026

Fredrick

Good restaurant, the hummingbird

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Hillyard

The room was wonderful. The main problem was the WiFi I couldn’t get it to work and I had hard time attending a zoom cal .

Leisure Partner

10/10

Exceptional

28 Jan 2026

Mary

Clean, quiet, very courteous staff!

Business Self

10/10

Exceptional

23 Jan 2026

Charles

Check-in service was top-notch
Service dog was welcomed

Parking area staff guy was equally excellent

Kudos all round

10/10

Exceptional

23 Jan 2026

Brian

Staff was great. Housekeeping great, too. We loved the room.

10/10

Exceptional

23 Jan 2026

Dimitrios

Excellent location. Excellent price point. Clean. Comfy bed. Helpful friendly staff. No complaints. Loved this stay.

Leisure Family

6/10

Pleasant

19 Jan 2026

Kevin

Hotel is great, and staffs are friendly. I just wish they are up front with the hidden amenity fee + tax. I'm more than willing to pay for it if the charges are up front or included in the price. Deceptive tactics are bad for Hotel Indigo brand. I'm glad not all IHG brand does that.

Leisure Partner

2/10

Poor

19 Jan 2026

James E. Smith

The $42 parking fee per day for a limited number of tiny compact parking spaces is ridiculous. Guests at this property are forced to pay an unexpected $25 amenity fee/day in exchange for overpriced junk food at the front desk. I was terribly disappointed with my stay.

2/10

Poor

18 Jan 2026

Ryan

Parking was not included with reservation. Vehicle info was required with check-in. Very misleading. No notice. The room itself was clean, but very small. The parking garage was a joke. The attendants were not helpful. I had to check out early due to a possible gas leak. The hotel did not reach out to discount my stay or at the very least comp the parking.

Partner

10/10

Exceptional

14 Jan 2026

Beth

Room spotless and bathroom clean.

Business_and_leisure Partner

10/10

Exceptional

01 Jan 2026

Angel

Outstanding

10/10

Exceptional

30 Dec 2025

Ruth

Always good service here.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

James

Had a great stay. Like the location and how easy it was to walk to nearby shops and restaurants. Parking was easy and secure. A great place for my family and I to stay for a few days.

Leisure Family

10/10

Exceptional

26 Dec 2025

Eric

Great room in a very area

10/10

Exceptional

23 Dec 2025

Bryce

Great rooms and beautiful facility. Poor cell service was the only problem. We were there with a group and had trouble reaching people if they were back at the hotel. Otherwise, great spot, amazing location for Old Town and wonderful and friendly staff at the front desk.

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Timothy

Newer contemporary hotel in central location overlooking the water. Pet friendly! Attentive service, good casual dining.

Partner

6/10

Pleasant

16 Dec 2025

Christine M. Bullard or

OK...I guess it's on me...that buried in the fine print of a secondary web page, they have a $28.88 extra fee, per day, when you show up. I hate patronizing places that hide fees like this. Look on Expedia and try to find it. The guy said \"Haven't you heard of a resort fee.\" Well, yeah...but; there are no extra amenities for their fee...except you get $15 credit, per day, on their overpriced chips and stuff down in the lobby. We were there 3 days before we realized there was a fridge in the room. It looks like a small chest of drawers, with 2 fake drawers on the front. There is no microwave in the room, They are relatively cheap these days and would be a good addition. There is a Keurig coffee machine in the room, stocked with 2 regular coffees. They also had decaf and tea...so, we picked up some extra coffee at the CVS They put a $100 hold / per day on your credit card...so, $800 hold for our stay...a few days past our stay, if that is a concern for you. Other than that, it's a great place to stay. Bonus: Find Jack's Place for value priced great eats. We had breakfast there 2 times, picked up breakfast sandwiches 3 times for the metro ride, had burgers one day and Cheesesteak sandwiches and a bulgogi rice bowl another day. Between the free trolley / circulator buses and the Metro subway, we didn't need a car.

Leisure Partner

10/10

Exceptional

12 Dec 2025

CLIO

I love this hotel!

Business Self

10/10

Exceptional

09 Dec 2025

Lisa

Great rooms and lobby

Business

8/10

Excellent

08 Dec 2025

Christopher

The TV in room 304 was very dim.

Leisure Partner

10/10

Exceptional

08 Dec 2025

John

Yes

Partner

10/10

Exceptional

07 Dec 2025

Kristel

Clean, spacious room and great staff!

Partner

10/10

Exceptional

07 Dec 2025

Donna

This was our first time staying at the Indigo. The hotel was very clean and the staff were so friendly and welcoming! Our room had a view of the river and was beautiful. It was conveniently located near King Street and all the restaurants and stores. Reservations highly recommended. Will definitely stay again!

Leisure Family

10/10

Exceptional

07 Dec 2025

David

Excellent location, clean hotel in a great area. Room and staff were excellent

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Esra

8/10

Excellent

03 Dec 2025

Esra

Leisure Self

6/10

Pleasant

02 Dec 2025

Raul

We asked for room service, our second and third day we were there not once did housekeeping.Drop off new towels and our request were ignored.The entire time we were there. If you would like fresh towels or your room tidied up, I would stay elsewhere

Business_and_leisure Partner

10/10

Exceptional

01 Dec 2025

KELLY

Very clean and location is perfect.

8/10

Excellent

30 Nov 2025

Nicholas

Yes

Leisure

10/10

Exceptional

28 Nov 2025

David

Staff is always incredible, friendly, and like family. The entire hotel is a wonderful experience for the holidays every year!

8/10

Excellent

28 Nov 2025

Richard

The room was quiet and the bed was very comfortable. We weren’t able to adjust the room temperature however and it reached 76 degrees. Front desk staff were very friendly and efficient.
Lots of places to see and dine here.

Leisure Family

10/10

Exceptional

24 Nov 2025

Philip

Helpful and friendly front desk staff, nice room, good view.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Lloyd

Excellent staff all around from the front to the restaurant. Every once made us feel that we were the only ones. There. We will be back.

Leisure Friends

10/10

Exceptional

23 Nov 2025

Matthew

My stay was immaculate, thank you very much

10/10

Exceptional

23 Nov 2025

Mirba

Fantastic people work here! Our room was spotless and comfortable. However I do have a bone to pick with the air system. It’s a bit noisy and it was also very very warm in our room. Once we were able to adjust the thermostat it took a while for the room to cool down. It made for a restless first night. Otherwise great stay! Very close to King and great restaurants. Try the Cardinal Sin at Hummingbird, quite a striking drink and lovely tasting as well!

Leisure Family

10/10

Exceptional

20 Nov 2025

Ricky

Great Location near the Waterfront and Other Shops and Dining. Hotel Restaurant/Bar was very nice. Parking a little challenging.

Leisure Friends

10/10

Exceptional

09 Nov 2025

Caroline

Clean room comfortable bed. Bigger towels and robes would be nice. Great old town location

Leisure

6/10

Pleasant

05 Nov 2025

Neel

Room and staff were good. What was egregious was $43 for parking. Should be included or in line with neighboring overnight lots eg $15

Leisure Family

10/10

Exceptional

02 Nov 2025

Susan

Clean, quiet room. Close to everything in old Town. Will stay here again

10/10

Exceptional

02 Nov 2025

Nick

Friendly staff and great location.

Leisure Self

10/10

Exceptional

27 Oct 2025

Nancy

Everything was perfect and charming, just like Old Town Alexandria. Wonderful location on the riverfront walk, close to everything you want to do, The water taxi is right there to take you over to the Wharf in DC. I can't say enough positive things about this hotel and staff. One small thing, the bathrooms are very dimly light. Other than that, a solid 10! Oh, and the breakfast is not free but it is reasonably priced in the restaurant.

Leisure Friends

8/10

Excellent

21 Oct 2025

Jane

Location

Leisure Self

10/10

Exceptional

20 Oct 2025

Daniel

Good breakfast, slightly overpriced but good quality of fresh foods

Partner

10/10

Exceptional

17 Oct 2025

Kimberly

Wasnt told anything about free breakfast. Garage too small for price. STAFF so friendly and helpful! Room beautiful. Bed cozy.

Leisure Self

10/10

Exceptional

13 Oct 2025

Timothy

5 stars!

Business Self

10/10

Exceptional

10 Oct 2025

Vanessa

Clean, and quiet!

Leisure

10/10

Exceptional

07 Oct 2025

Janette

We had a girls weekend and was extremely happy with our accommodations. Rooms were spacious and clean! Beds were comfortable. There are so many excellent options for meal, shopping and historical landmarks, tours, waterfront, all within walking distance. The staff is very friendly and helpful. The parking garage is on duke street under the hotel. Even though it maybe full let the attendant know that you are a guest of the hotel. There is space for you. The only downside was the amenity fees at the end of our stay, partly because we didn't understand the process. I would suggest that you ask questions, because you get charged this fee per room every night. Good thing we got items from the snack area, which used the fees to pay. Other than that it is a wonderful place to stay.

Leisure Friends

10/10

Exceptional

04 Oct 2025

Percy

Good value

Leisure Partner

10/10

Exceptional

04 Oct 2025

Raymond

The staff makes Hotel Indigo an excellent destination. Very knowledgeable in terms of providing options to consider.

Business Self

10/10

Exceptional

28 Sep 2025

Fran

Lovely view with great location

Partner

10/10

Exceptional

27 Sep 2025

Laura

Great area to stay when visiting the DMV!

Leisure Family

10/10

Exceptional

24 Sep 2025

Sharon

The staff was very friendly and helpful.

Leisure Partner

10/10

Exceptional

16 Sep 2025

william

Very comfortable stay. Would recommend to anyone.

Leisure

6/10

Pleasant

14 Sep 2025

Patti

Staff Response

Need to get the mice population under control on the patio dining area.
Room’s ac was broken, the staff’s response was great. Changed rooms so the technician could correct the issue. A+ to the staff.

Partner

8/10

Excellent

07 Sep 2025

Laura

The hotel’s location was excellent. We parked when we arrived and only needed the car once in four days. The staff were wonderful, and I’d absolutely recommend staying here again. My only suggestion would be to update the mattress in our room, especially since it’s one of the upgraded categories because we could feel some springs while sleeping. Aside from that, everything else was perfect.

Leisure Partner

8/10

Excellent

02 Sep 2025

Clifford

I really have no complaints with this hotel as long as you know in advance two things:
1. They charge a $25 a day amenity fee, which can be offset by taking snacks from their snack bar, which is weird.
2. Parking at this place isn't worth the headache. Either take a Lyft or walk from the Metro.
With all that being said, my stay was great. I stayed in room #307. Great floor to ceiling windows with a view of the waterfront. Plenty of restaurants/bars just a block away. Check in and check out was a breeze. I didn't try the hotel restaurant, but the wife and I did enjoy sitting out on the hotel patio in the late afternoon.
I would definitely stay here again.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Lawrence

A wonderful stay at Hotel Indigo

We had a lovely stay at the Hotel Indigo over Labor Day week end. Everything about the hotel was great, from its location very near the waterfront to its very comfortable bed. Recommend highly to visitors to Old Town Alexandria Va

Partner

10/10

Exceptional

01 Sep 2025

Carina

Great location

Leisure Partner

8/10

Excellent

01 Sep 2025

Christin

Clean, has a restaurant, close to King Street and the water and it was quiet.

Leisure Family

10/10

Exceptional

28 Aug 2025

CANDACE

Great hotel with excellent hotel staff. One of my favorite hotels to visit and stay.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Pauline

Love this hotel & location. Room was spacious & well appointed. Filtered water dispenser was a fantastic feature. Staff was accommodating. Didn't quite understand the $25 daily fee which provides a $15 purchase at the in house market as we typically would not be purchasing these items. Would've preferred a reduced fee.

Partner

10/10

Exceptional

24 Aug 2025

Karen

Adorable boutique hotel right in between Little Italy in Chinatown. Friendly and helpful staff. Location amazing with dozens of dining options literally around the corner. Easy uber ride to midtown.

10/10

Exceptional

24 Aug 2025

Marelie

Great customer service, clean hotel & close to the main attractions. Loved it & will be back

6/10

Pleasant

21 Aug 2025

April

The hotel was fine,
Location is great. Only problem we had was that after a long, hot day of sightseeing we arrived back at our room and the cleaning people were there! It was 6:30pm! We left that morning around 10:30am!

Friends_and_family Family

8/10

Excellent

20 Aug 2025

John

Front desk gentleman was not very welcoming.

Partner

10/10

Exceptional

17 Aug 2025

jimmie

Very clean rooms and hotel. Nice shower. Beds were comfortable

Leisure Partner

10/10

Exceptional

13 Aug 2025

Bobbi J.

Beautiful view!

10/10

Exceptional

11 Aug 2025

PELLIE

The hotel is well-located on the waterfront of Old Alexandria. The waterfront is a beautiful place to walk. The parking garage at the hotel was very convenient. It’s also easy walking distance to other sites and restaurants in town. Staff was very friendly and helpful.

Leisure Family

10/10

Exceptional

07 Aug 2025

Stephanie

Great staff and excellent walkable location.

Leisure Friends

10/10

Exceptional

06 Aug 2025

Gillian

Bed and pillows are comfortable, and the fitness room has all the basics that I needed for my 5 night stay. Shower has great water pressure, and the soap and lotions provided smell wonderful.

Business Self

10/10

Exceptional

06 Aug 2025

William

Best location on the Potomac and in the heart of Old Town Alexandria. Chadwick’s restaurant is just out the back entrance to the left. There are so many historic sites to visit within walking distance such as the tomb of the unknown revolutionary war soldier behind the Presbyterian Meeting house, and the first Catholic Church in the Virginia colony, basilica St. Mary’s, and countless other historic places.

8/10

Excellent

06 Aug 2025

Ilene

Would have given 5 stars but No WiFi! Although logged in correctly, limited to no internet access. Calls could not be made or received. Given incorrect reasons by front desk: near the water, SOS means carrier can’t access data for calls.

10/10

Exceptional

01 Aug 2025

Gary

Fantastic location in Old Town Alexandria.

10/10

Exceptional

30 Jul 2025

Joseph

A fabulous hotel to stay at if you are in old town alexandria.
The location is perfect for open shopping and restaurants and it sits right on the water.

10/10

Exceptional

29 Jul 2025

Randal

A very clean and spacious room with fluffy pillows and comfortable bed. Location was a short walking distance from dozens of local shops and restaurants. And near parks and shaded walking trails along the Potomac River. Very helpful, friendly staff who excelled at customer service.

Leisure Partner

6/10

Pleasant

28 Jul 2025

Barbara

Overall nice. However the rooms have only limited coverage area rugs resulting in loud stomping noises every time someone on the floor above me walked around the room. It kept me awake all night. Literally.

10/10

Exceptional

27 Jul 2025

Ivan

Nice stay in a great neighborhood.

10/10

Exceptional

26 Jul 2025

Sandra

Perfect location overlooking the Potomac. Rooms clean and staff is friendly. Great stay.

Leisure Family

10/10

Exceptional

22 Jul 2025

Jana M

Super cute hotel, great location!

Business Self

8/10

Excellent

22 Jul 2025

Kimberly

This is the only hotel on the waterfront in Alexandria which is a huge plus.

10/10

Exceptional

21 Jul 2025

Carey

The Indigo is so well placed with access to the waterfront and to King st. A very walkable area.

10/10

Exceptional

21 Jul 2025

Marcel

very clean.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Lauren

Great staff, stylish, great site.

4/10

Poor

17 Jul 2025

Obed

The pictures online are very nice but very different from the really.

I call the front desk in the morning for request some items brought up to my room around 8am. They told me to come get it myself because he was the only one there and abruptly hanged up the phone. That is a fair ask, but the communication was very poor, plus 8am and only one person working?

10/10

Exceptional

15 Jul 2025

Jen

Great hotel and location. Walkable to shops and restaurants. Wonderful restaurant in hotel.

Leisure Family

4/10

Poor

14 Jul 2025

Alvin

Overcharge and false promises

My experience at this hotel was very pleasant until the end of my two night stay. At checkout, I asked for an email receipt but never received it. I checked my credit card the following day and realized that I was overcharged by nearly $100.

I immediately called the hotel and spoke to an employee named Nigel who, after going over the charges, admitted I was overcharged. He promised to credit my account and send me an email confirming the correction. Three days later I still had not received the email. I called and spoke to Nigel again. This time he sent the confirming email while I was still on the phone with him, but after 12 days my account still has not been credited the overcharge.

The overcharge and false promise is very disappointing. It’s a disheartening ending to an otherwise enjoyable stay.

Partner

10/10

Exceptional

12 Jul 2025

Jean-Christophe

Very nice hotel

Very nice hotel, conveniently located near Alexandria Old Town Waterfront.
Quiet area. Friendly staff.
The rooms are well equipped and in very good condition.

Partner

10/10

Exceptional

12 Jul 2025

William

Great hotel in a wonderful area

10/10

Exceptional

10 Jul 2025

Amy

Great Olde Towne location.