Name: Holiday Inn Alexandria - Carlyle by IHG
Address: 2460 Eisenhower Avenue, Alexandria, 22314, US

2/10

Poor

20 Jul 2026

Melinda

The hotel is under construction, only one elevator works. The rooms are dated and had a smell - like it was a smokers room previously. The bathroom mirror was falling out of the frame, there were watermarks from leaking bathroom sink on the updated cabinet. We were uncomfortable - but my toddler was exhausted or I would have gone to a different hotel.
No housekeeping service was provided during our stay. Even though I specifically asked for new bedding on one of the beds. I will not stay in this hotel again and will be complaining to management. There are way better options in the area!

Family_with_children

6/10

Pleasant

13 Jun 2026

Don

Great hotel to stay at if planning on using the metro to get into D.C. That is really the reason we stayed here this year. The hotel is old. You can tell the lobby is nicely updated but the rooms are a completely different story. We were on the top floor and there was a larger crack in our window. The room stunk terribly (like must/rotten egg). The shower needs some work. The beds were very comfortable though! We were out of soap upon arrival and when we went back downstairs to head to town for the evening the front desk attendant said she’d look to see if she can give us some. We told her we were not going back to the room and asked if they can just put it in our room while we are gone and she said sure….that night we came in to check to see if it was done and she said no, she just was going to wait for us to come back to do it…no big deal but rubbed me wrong. When traveling home we recognized we were changed 2 additional times (over $250 more than expected) so I called back. The guy who answered was very helpful and was able to figure everything out for us and assured we would be refunded by that Friday. Sure enough we were!

Family

6/10

Pleasant

10 Jun 2026

Theresa

There was leak from an unidentified source that we told front desk and he came up right away. The next day ( Sunday) the floor was wet-vaxed in the afternoon. Within 12 hours the floor was saturated again.
The problem was never solved

Partner

2/10

Poor

08 Jun 2026

Stephen

Ripped off 210 dlrs. Made reservation got screwed over. Don't use Expedia or this listed holiday inn , ripped off homeless n broke already and they peeled me 215 out the 300 I had. Pathetic people. Unreal , never again .

4/10

Poor

07 Jun 2026

Marilyn

Our stay began disappointingly. We wanted to do early check in but they said no (and the woman behind the desk was a bit rude) then they gave early check in to the patron who came in right after us. The room itself felt a little dumpy, particularly the bathroom. The bed was quite comfortable though. The lobby smelled awful on more than one occasion during our visit. Would not stay here again.

Friends_and_family Family

4/10

Poor

21 May 2026

LUIS

Dated Hotel in need of renovation. Elevators are very old and one out of service. Room is spacious but not welcoming. Bathroom is small with old fixtures. Property is surrounded by highways and windows are not sound proof. Very expensive for what is offered to guests; not worth it.

Self

6/10

Pleasant

19 May 2026

Jon

Continental Breakfast cost too much money and it wasn’t very good.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Susan

No amenities. No 30 minute early check in. Hotel was adequate.

Family

10/10

Exceptional

19 Apr 2026

Rosanne

On site parking, close to Metro, restaurants and shops. Clean and quiet

Partner

8/10

Excellent

31 Mar 2026

Cheri

The room was very clean. We had an issue with the TV, but staff came up right away and fixed it. The area had lots of places to walk to for food and groceries. Breakfast was very good.

Family

2/10

Poor

24 Mar 2026

FNU

I was assigned the wrong room (preoccupied) and they charged me for both the rooms. It’s been a week and I still haven’t received
I was also denied the breakfast coupons initially when I had already paid for it.

10/10

Exceptional

23 Mar 2026

Kenneth

Location was the main reason we chose this hotel. We were spending our days in DC. The hotel is a really short walk to the Metro train station. There is also a Starbucks, CVS, WEGMANS an easy walk to the hotel. The room was good. Comfortable beds, clean, good water pressure. WiFi was slow but functional

Partner

8/10

Excellent

17 Mar 2026

Theresa

Very clean rooms. Polite helpful staff. Enjoyed my breakfast in the restaurant.

Self

6/10

Pleasant

14 Mar 2026

LADARYL

The snacks were overpriced, pricing for parking was not spelled out clearly when booking. Old decor, outdated appliances.

Self

4/10

Poor

14 Mar 2026

Genevieve

It was

Self

4/10

Poor

13 Mar 2026

Mark

Yes mall near by

8/10

Excellent

12 Mar 2026

Owen Paul

Ice machine outside room which was nice addition. Very close to metro station to get into DC.

Self

8/10

Excellent

24 Feb 2026

Aziz

Clean room, nice view from the window, spacious.

8/10

Excellent

29 Dec 2025

Victoria

There’s a few little issues the tub shower thing doesn’t pull up so that the water is coming out of where it would fill the tub and the shower and spraying all over the shower curtain did not stay closed while I was showering and there’s some molding in front of the bathroom sink that is in need of repair. Otherwise the room is clean and fairly comfortable.

Leisure Family

10/10

Exceptional

20 Dec 2025

Shelley

easy check-in

Leisure Family

4/10

Poor

15 Dec 2025

Collin

One of three elevators worked. Plus, when you were on an elevated floor you had to press the up button, keep going up, and then go down. The heat did not work properly. The shower faucet did not work property. My breakfast omelette was overcooked.
The waiter was above average.

Partner

8/10

Excellent

09 Dec 2025

rebecca

Didn’t see a breakfast and wasn’t offered any.

6/10

Pleasant

30 Nov 2025

Charles

There was no remote control, and the TV was not plugged in, the staff was very polite but there were bugs in the room.

10/10

Exceptional

29 Nov 2025

Su Ssu

Yes. The only thing that surprises me is I had to pay parking fee $18/night. Otherwise, everything was perfect.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Christine

Great room for short stay. Clean and cozy

Business Family

10/10

Exceptional

23 Nov 2025

James

Friendly staff, clean room, easy access from highway.

2/10

Poor

18 Nov 2025

Justin

I would not stay at the Holiday Inn Carlisle again. There are no convenient amenities included — no free parking, no free breakfast, and it really feels like the hotel is trying to nickel-and-dime you at every turn.

The bathrooms were in poor condition, the beds were extremely uncomfortable with almost no support, and overall the rooms did not feel cared for. The staff didn’t seem interested in helping or ensuring a good stay — it was more like they just wanted to get you checked in and checked out as quickly as possible.

I’ll gladly pay a little more next time and stay somewhere else. This place just isn’t worth it.

Business Self

10/10

Exceptional

18 Nov 2025

Patricia

Very nice accommodations & staff. Love amenities like microwave & refrigerator & walking distance to metro.

Friends_and_family Friends

2/10

Poor

16 Nov 2025

Yu Keung

When I booked my room, I purchased the breakfast package for $19, which was advertised as including free breakfast. However, upon arrival, I was given a breakfast voucher valued at $16. This is concerning, as the value of the voucher does not match what I paid for the package, and the booking description suggested that breakfast would be fully covered.

6/10

Pleasant

09 Nov 2025

Chaminada

Staff was friendly. Parking should be free as it's an open lot. Rooms could be updated with USB outlets. Basic breakfast prices are extremely high. I was charged the full amount of my hotel the morning of check out when the hotel stay was paid in full prior to check in. Now I have to wait for a refund on a Holiday week. That was the worse part of my stay.

10/10

Exceptional

08 Nov 2025

Theresa

Friendly staff

Leisure Partner

6/10

Pleasant

04 Nov 2025

Syed

Room was generally clean though bit dated. Parking is plenty but for some reason you have to pay extra for it. Front desk staff was absent and hard to locate.

Business

10/10

Exceptional

02 Nov 2025

Jee Emmanuelle

It was great

Leisure Friends

2/10

Poor

27 Oct 2025

Hilary

This was the worst customer service experience I’ve ever had in a hotel and of all people the front desk manager didn’t do anything about it. She had nothing but attitude and disrespect when I addressed a very important invalid issue regarding late check out.. She spoke to me in a threatening manner. She was hostile and she didn’t even do anything to fix the mistake that they made at the front desk.
This is literally the worst experience I’ve ever had checking in a hotel and checking out, I spent a lot of money on this hotel stay to run a marathon and that is how I was treated. The person in front of me asked for late check out. I asked to speak to someone else and she said no one else was here to help me. I would like to have somebody from corporate or whatever reach out to me or I will start making some phone calls myself.

Self

8/10

Excellent

22 Oct 2025

David

Good Location

Business

10/10

Exceptional

21 Oct 2025

Ilka

Nice staff!

Leisure Family_with_children

2/10

Poor

20 Oct 2025

Laura

Someone entered my room at 11:30pm. They had a key that was for a different room but attempted my room in error. But, their key worked. I've stayed in this hotel MANY times, but this was my last.

Leisure Family

10/10

Exceptional

12 Oct 2025

Lap

Staff was friendly and attentive

Business_and_leisure Family

10/10

Exceptional

05 Oct 2025

Paolo Salvatore

Great Hotel!

8/10

Excellent

02 Oct 2025

Aaron

Nice hotel with overpriced parking

Clean and well-appointed, though the $18 parking charge is grating.

Business

10/10

Exceptional

01 Oct 2025

Jennifer

The lady who checked us in was incredibly sweet and knowledgeable 🙏

Leisure Partner

8/10

Excellent

30 Sep 2025

Alexander

Fine hotel for a business trip. Decent pricing. Not many amenities.

Self

8/10

Excellent

27 Sep 2025

JAMES BAILEY

Pretty good.

Hard to get on Wi Fi and needed help with TV to get it to come on.

Business

8/10

Excellent

26 Sep 2025

Elena

There was a scent of mold or wetness the moment you went into the room. The iron was not working or broken. Other than that it was good for a two night stay. May consider other hotels with parking available.

Business_and_leisure Partner

8/10

Excellent

26 Sep 2025

Philip

Very costly for 2 nights. For those unfamiliar
with the grounds there are no signs for
entry or exit. Some of the interior needs work
like the elevator. The hosts were very friendly
and helpful. And what food and drink I had was
excellent.

Business Self

8/10

Excellent

25 Sep 2025

Stacy

Right across the street from the king street metro and a Wegmans. Very attentive staff, and the area felt safe even after dark. Everything is clean, and in good condition. There is a courtyard outside with seating near what used to be a pool.

Self parking, but they charge for it daily on top of the room charge.
No USB outlets in my room.

I had a mobility accessible room (817), and it was spacious and comfortable. The only issue was that the shower stall was narrow and they have a curved shower curtain which hangs outside the stall. There is no lip on the stall and I had to put the rolling cart the towels are on up to the stall to hold the curtain inside it, otherwise all the water goes on the floor. And since I needed a shower chair there was very little space to move without pushing the curtain out again. This could be helped by putting in a straight curtain rod and a flexible drip edge on the stall. I shared this with the management but they didn't seem very interested in changing anything because of the need for ADA review, or so they said. The first time I showered it took two towels to mop up the floor. It's a significant safety issue if you ask me.
No complimentary breakfast, just coffee. The restaurant in the hotel has a limited menu, and was understaffed.

Leisure Family

10/10

Exceptional

22 Sep 2025

Fabian

H

Business

10/10

Exceptional

20 Sep 2025

Byron J

Easy location to Alexandria and DC

4/10

Poor

17 Sep 2025

Nadjia

You pay for what you get. Cheap and out dated

Hotel was out dated. Our original room on the second floor smelled horrible. It smelled like mildew and cigarettes. There were dogs barking. Our second room didn’t smell as bad but it was super humid and stuffy. The bathroom was falling apart. Would not recommend. Hotel staff that checked in was terrible.

6/10

Pleasant

16 Sep 2025

Carolyn

I asked for a blanket to be delivered to my room. No one ever came. It was freezing in my room, very uncomfortable. I had to turn off the total system.

Self

10/10

Exceptional

15 Sep 2025

Merritt

The stay was great. Finding the hotel was a bit confusing.

Leisure Self

4/10

Poor

12 Sep 2025

GUILLERMO

The staff was mostly nice, especially the front desk and breakfast guy. The Holiday Inn was a good choice for me in the past, not too expensive and a great place, but lately, most Holidays Inn I went are more like a 2star hotel.
One last thing: after 2 nights eating in their bar, I chose to bring my food on my 3rd night, I only ask for an empty glass to pour my wine in my room, they said manger didn’t allow glass in the room. Sometimes these little details can ruin your whole experience. They need to remember that a hotel is were one person wants to be treated well and at home, not a stranger.
I didn’t feel at home in this hotel. I used to have good times in Holidays Inn, but based on this property , I wouldn’t pay more tan $99 a night.

10/10

Exceptional

10 Sep 2025

Sajeda

Was good

10/10

Exceptional

05 Sep 2025

Carlton

Good stay. No complaints!

Leisure Partner

2/10

Poor

03 Sep 2025

Brandon

We saw bugs in the room and it had a funky smell as well as telling the front desk and they did nothing about the bugs barley even apologized. I will never stay here again.

Business_and_leisure Partner

10/10

Exceptional

01 Sep 2025

Shelia

Clean room. Friendly staff.

Leisure Family

10/10

Exceptional

31 Aug 2025

Nina

Clean and close to everything.

Leisure Family

8/10

Excellent

21 Aug 2025

Marc Antoniu

Convenient hotel located near the yellow metro line, close to highway, offers a great location for Alexandria and Washington. Clean, quiet, spacious rooms, well equipped, good staff.

Business Self

8/10

Excellent

20 Aug 2025

Alina

Loved the view from the room. Very clean, but elevators needed upgrade. The area around is very nice and close to the highway.

Leisure Family

6/10

Pleasant

14 Aug 2025

Sarah

The bathroom was recently renovated which was good. However the peeling wallpaper and mirror frame makes it look rundown. They sent me a text to ask when I would check in, and also a text and email asking me to let them know if I needed anything. I responded to both with request but got no response to my request. The only response was that the email was unmonitored. I finally got through to them on the phone after many attempts. Poor customer responsiveness.

8/10

Excellent

12 Aug 2025

Erin

Close to the metro, safe walking back to the hotel at nighttime. Rooms were clean

Leisure Family_with_children

10/10

Exceptional

11 Aug 2025

George

Parking was accessible

Family

6/10

Pleasant

10 Aug 2025

Rickey

Not happy that I had to put a 150$ deposit down on my room after paying for my room in full. Won’t be returned for 10 days!

10/10

Exceptional

09 Aug 2025

Earvin

Nice location:
Near movie theather, resturants and METRO (Yellow line)

Leisure

10/10

Exceptional

06 Aug 2025

Roger

I hadn't stayed in a Holiday Inn in a while, and I was pleasantly surprised. The room was updated, clean, quiet and comfortable. I'll stay again!

Leisure Family

2/10

Poor

04 Aug 2025

Robert

It took over an hour to check, for the first 25 minutes of waiting no one was even at the front desk. When checking out, they charged an additional 18 dollars for overnight parking.

Business_and_leisure Self

8/10

Excellent

23 Jul 2025

Dana

Just stayed one night

This was a good hotel. I’ve been here before I do think it needs to be updated. The restaurant is very nice and I just missed happy hour at the bar, but the bartender was very nice and accommodating. The burger I had was absolutely delicious. The room was older beds were comfortable good for one night but it’s extremely noisy because it’s right by 495. The air conditioner is extremely noisy as well so I did not get a good night rest. I was really afraid that the tub had some issues underneath because it was like it was creaking and popping when I stepped into the shower so that might need to be updated. Overall, a good stay love the area really close to everything

Business

10/10

Exceptional

23 Jul 2025

Courtney

Great for overnight

Leisure

6/10

Pleasant

20 Jul 2025

Verified traveler

Read the fine print before you book

No airport shuttle pick up. Breakfast is make to order with limited to max $18 dollar which barely covers one omelette dish. No free coffee for the breakfast! Also they are so strict with extension of the check out time that after your check out time, they charge $50 for every hour!

Business

10/10

Exceptional

19 Jul 2025

JAMES BAILEY

DR visit

Everything went well

Business

10/10

Exceptional

19 Jul 2025

Thomas

Quiet

Leisure Family

4/10

Poor

13 Jul 2025

Maria

The room was dirty and musty

Leisure Family

10/10

Exceptional

12 Jul 2025

Karim

Nice place to come back

10/10

Exceptional

11 Jul 2025

Samantha

The only thing about this place that through me off was to have to pay to park. Other then that the stay was very nice.

Leisure Family

10/10

Exceptional

30 Jun 2025

Tiffany

Great Stay!

We really enjoyed our stay. The hotel was clean and the staff were very courteous and helpful. We also loved the close proximity to a variety of places, including access to the metro.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Verified traveler

Very accommodating with my dog, service at restaurant was very good, pleasant staff.

Self

10/10

Exceptional

27 Jun 2025

Hector

Great service

Business Self

8/10

Excellent

25 Jun 2025

Chris

Great and convenient. Breakfast on site was delicious

Leisure Family_with_children

2/10

Poor

23 Jun 2025

Charbel

Need upgrade very old

8/10

Excellent

22 Jun 2025

Salvador

Clean and comfortable rooms

Leisure Partner

6/10

Pleasant

21 Jun 2025

sophia

Nice

Partner

10/10

Exceptional

21 Jun 2025

Christina

It was a nice clean hotel. The only thing that

6/10

Pleasant

19 Jun 2025

joseph

Close to Intestate and Metro

Leisure Family

6/10

Pleasant

18 Jun 2025

ANDRES

Noisy. Staff rude

10/10

Exceptional

18 Jun 2025

Natalie

I really enjoyed my stay here. The room and hotel itself was clean, the staff was very nice. The water pressure in the shower was superb. My whole experience here was seamless and pleasant. I will be staying here next time I’m in the area.

10/10

Exceptional

17 Jun 2025

Brandi

Great location

Business Self

8/10

Excellent

15 Jun 2025

Sheila

Conveniently located to the metro and clean

Leisure Family

10/10

Exceptional

13 Jun 2025

guy

Metro 2 blocks away

Business Self

8/10

Excellent

08 Jun 2025

Diane

Good: room was clean and had everything I needed as a business traveler. Shirley at the front desk was very customer service oriented and helped me with my bags. Arely got me a large cab for my luggage (I'm moving to DC so had more than a few) and answered my questions in a professional and friendly demeanor. Jaydeep from the sales department even helped me get my bags in the cab which was above and beyond! Hotel is right across from Metro and in a clean, safe, Alexandria neighborhood.

Bad: I prepaid for my stay with a cc and used a debit card for the required $150 \"incidentals\" charge. Unfortunately, my card was charged an additional $180 in various charges and fees. The manager assures me they were reversed, but I still haven't seen the $ in my bank account.

Business Self

8/10

Excellent

04 Jun 2025

Debbie

Convenient location, off main roads, many food options nearby, clean. Hotel rooms and hallways need updating. Lobby nice. No pool.

Leisure Family

4/10

Poor

31 May 2025

Jay

Unfriendly staff.

Business Self

6/10

Pleasant

30 May 2025

Zakir

Average

Leisure Family

6/10

Pleasant

29 May 2025

Andres

X

Business_and_leisure Self

10/10

Exceptional

29 May 2025

William

Nice spot to sleep

6/10

Pleasant

26 May 2025

Emelin

Establishment going downhill.

I have stayed multiple times at this location. By far. This is the worst experience at this location. The cleanliness at this location has gone downhill I was informed is under new management shower curtain was filthy and I even had a used up wash rag left in the bathtub upon entering the room. We also informed front desk mini fridge was not working and they never came up to resolve issue.

Partner

6/10

Pleasant

24 May 2025

Maria

Ours was an elderly r

2/10

Poor

21 May 2025

Verified traveler

Avoid this hotel

I rarely review hotels but this was a terrible stay from start to finish. To much to list here but the lowlights were:

1. Given a mobility room which was not suitable for the fully able bodied.
2. A squeaky bed every time we moved.
3. Supposed to be coffee in the room but all the capsules were green tea.
4. The room was not made up during our two day stay.
5. Initially charged $150 for incidentals, which is understandable. But then additionally mysteriously charged another $156. I repeatedly tried to get the charge reversed during my stay but was unable to do so.
6. The location is in the middle of nowhere. One supermarket within walking distance but not much else.
7. Parking charge of $16 a night, even though there is no supervision of the parking lot.
8. Staff were pleasant but unhelpful with all of these issues.

I certainly would not return.

Friends_and_family Family

10/10

Exceptional

19 May 2025

Paula

Nice Location

Very nice property right off the beltway, spacious and clean

Partner

10/10

Exceptional

18 May 2025

Dorothy