Hilton Alexandria Mark Center

United States , Alexandria - VA
ALEXANDRIA, 5000 Seminary Road
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100 reviews shown

8/10

Excellent

27 Apr 2026

Nikowa

Great: the restaurant was amazing, try their New Orleans Bread Pudding! Bed was super comfortable, plush and cozy! The room and all areas seen were very clean. The staff was great, helping me each time I needed!

Needs improvement: parking deck (back of property) entry/exit was broken, so the room key never worked in or out. Had it re-keyed, still didn't work. Escalator going to lower floor was turned off during a certain hour - maybe after 7p? (no sign, no idea when that time was - just not on). This was impactful because there were at least 3 large school groups of kids that often took over the elevators. One of the vending machines downstairs was broken - I'm diabetic & arrived 10:30 pm & with everything in the lobby closed, needed immediate food. There were other machine's but the one machine had items that were of preference.

Self

6/10

Pleasant

26 Apr 2026

Evelyn

This was such a bad experience. First, they charge me for my room at check in even though I paid in full when I made the reservation. Secondly, I thought breakfast was included but was informed it wasn't (not sure if I misread that). Third, I chose this place specifically for the pool just to find out they won't open it until Memorial Day weekend. I was so disappointed since my five-year-old was looking forward to some indoor pool time. Aside from that the front desk was not helpful and rude when trying to solve a parking situation. I paid for daily parking passes that were not working. The room service actually had my boys outside the room to clean it up when they were supposed to be getting ready for a 12 pm event. Overall, one of the worst experiences by Hilton.

Family_with_children

2/10

Poor

26 Apr 2026

William

My flight was cancelled, wasn’t able to go. The hotel had someone use my reservation and didn’t refund me. Not a place I can trust. Won’t recommend.

Friends

10/10

Exceptional

26 Apr 2026

Diane

Great location for me!

Self

6/10

Pleasant

25 Apr 2026

Mehdi

Room service only cleaned the bathroom, and the used towels were not collected. When I returned, the bed was still unmade. The DND card was also missing, and although we requested a replacement, it was never provided. Additionally, the parking entrance panel and reservation page both list the rate as $33 for 24 hours, but I was charged $38.10 instead.

Family

10/10

Exceptional

24 Apr 2026

Richard

Slow drain in tub due to drain stopper problem
Room 2917
Forgot to mention it to front desk

Partner

4/10

Poor

23 Apr 2026

Jacqueline

The coffee machine didn't work. The rooms were subpar and most of the staff did not speak english

Partner

2/10

Poor

22 Apr 2026

Melissa

When I got to my room, it was clearly not properly cleaned. There was pubic hair in the bathtub (multiple spots)—I have photos to back this up. On top of that, the wall outlet was literally hanging out of the wall with multiple plugs attached, which is not only unacceptable but a serious fire hazard.
Despite this, I chose not to complain that night. I was only staying one night and tried to let it go.
Then came the billing issue.
At check-in, I was told there would be a $50 hold, and that $35 for parking would come out of that hold, with the remainder returned after checkout. Straightforward.
The next morning, I discovered:
A $50 hold
PLUS an additional $37.10 hold
That’s $87.10 held, not the $50 I was clearly told.
When I asked about it, the morning front desk associate refused to explain and told me to speak to a manager. The manager was dismissive and simply said, “It’s just a hold for parking, it will fall off.”
As a General Manager myself, I can tell you this is not about the hold—it’s about transparency. Guests should be told upfront that parking charges may be processed as separate holds and can be reapplied depending on entry and exit. That was never explained.
It gets worse.
Two days later, I see ANOTHER pending charge of $87.10.
AThat’s $174+ in pending charges, on top of the ~$140 I paid for a dirty, unsafe room.
I called again and was told, “It’s all just a hold and will fall off.”
It has now been 6 days, and only part of it has been released. The rest is still si

10/10

Exceptional

21 Apr 2026

Danika

My room was clean and spacious. The front desk staff were so nice and helpful.

8/10

Excellent

20 Apr 2026

Kwesi

Partner

10/10

Exceptional

20 Apr 2026

Roshaun

The stay it self was great

Partner

10/10

Exceptional

19 Apr 2026

Rebecca

Clean room, friendly staff, good restaurant and nice amenities for families.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Wendy

The property was very nice and well kept. Staff was very courteous and helpful.
Our room was on the highway side and it was very noisy at night and early morning. Had a great stay otherwise.

Family

10/10

Exceptional

17 Apr 2026

Glenn

Staff was great and attentive

Self

8/10

Excellent

17 Apr 2026

Sheena

The staff were friendly and helpful

Leisure Partner

8/10

Excellent

16 Apr 2026

Ramiro

Not bad. A bit old, but well maintained.

Partner

6/10

Pleasant

15 Apr 2026

Djuan

I only stayed at the hotel for one night for an event being held there. Upon check-in, I requested a water bottle and was told I needed to be a Hilton Honors member to receive one (even though I am a Hilton Honors member), so that was the first slight. Once I got to the room, the TV stand had a film of dust covering it. If I had a white glove and ran my finger over it, the glove would have been covered. The room had a faint odor, which made me wonder if it had once been a smoking room. And then, when I went to shower, I realized there was no towel on the floor to catch any water afterward. The bathroom was missing fresh towels, and there was a leftover pink pajama top on the back of the bathroom door. I shared this issue with the front desk, and while they offered an apology, there was no offer of additional towels, housekeeping to come and clean, or a new room. I will not be staying here again. The cleanliness of the room could be better overall.

Self

8/10

Excellent

13 Apr 2026

Lisa

Clean and spacious room, although a bit dated. Staff was very friendly and accepting of our dog. Parking was too expensive and the exit was broken making it inconvenient to leave for the day. Marketplace was great and had a nice variety, but again, very expensive. Elevators were very fast!

10/10

Exceptional

13 Apr 2026

Ricky

Servedbits purpose and the Ramen at the bar was phenomenonal!

10/10

Exceptional

12 Apr 2026

Leslie

Enjoyed our stay at this property.

Partner

10/10

Exceptional

11 Apr 2026

Mary

The staff was wonderful and our quick stay was easy. Thank you!

Partner

8/10

Excellent

09 Apr 2026

LaRon

Great stay but could use a few updates

8/10

Excellent

09 Apr 2026

Blain

Very large hotel. Clean, but too spread out and not near anything.

Family_with_children

10/10

Exceptional

06 Apr 2026

MARIA

National Monument can be seen from 24th floor room even on a very cloudy day

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Jaylen

Greta view and amazing bar

8/10

Excellent

05 Apr 2026

David

Was a good place. Close to restaurants.

Family_with_children

10/10

Exceptional

04 Apr 2026

Josie

smooth, clean room, helpful staffs

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

LaWanna

Customer service and care was excellent. Staff are great. Room was very nice.

8/10

Excellent

01 Apr 2026

daniel

Fresh breakfast menu and friendly staff.

Family_with_children

10/10

Exceptional

01 Apr 2026

QIUYU

Clean room

Self

10/10

Exceptional

31 Mar 2026

Marcia

Everyone was very nice, and the bartender Aisha excellent!!!!

10/10

Exceptional

31 Mar 2026

NICOLA

This is a beautiful hotel and the rooms are HUGE! I loved all the windows allowing me to take in the gorgeous view from the 19th floor. The accomodations are outstanding. I will definitely stay here again.

Self

2/10

Poor

27 Mar 2026

Darelle

Horrible. I was able to make the reservation on Hotels.com. Once I arrived at the hotel, the hotel said they were totally booked. I had to search for another room for my family in the middle of the night.

10/10

Exceptional

23 Mar 2026

Thomas

Everything was great

Partner

6/10

Pleasant

23 Mar 2026

Audrey

Front desk staff very efficient and friendly. Easy check-in. Room was out dated, stained walls in room and in bathroom. Ceiling tile falling. Comfortable bed, easy access to business meeting. No easy access to parking and process unclear.

Business

8/10

Excellent

22 Mar 2026

Kebret

Ac in good condition!

Self

6/10

Pleasant

20 Mar 2026

dianne

The parking at this location is horrible. They charge you $35 then put up signs that you’re parking at your own risk. The spots are small and way too small for even midsized cars.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Tiffany

The room was clean. The staff was friendly. However, I was lied to by one of th front desk assistants about parking.

The room was too cool and I could not change the temperature. The hotels does not have a microwave which was highly inconvenient. I was on the 25th floor and had to the bottom floor to use the communal microwaves.

The parking lot was not attached to an elevator. So I had to walk with my luggage up two flights of steps and down a long hallway before getting to an elevator. I am glad I was able to walk. What would happen if someone was disabled? I would NOT stay there again.

Self

10/10

Exceptional

16 Mar 2026

Stacey

Beautiful room and view!

Self

10/10

Exceptional

16 Mar 2026

Jenae S

Slept like a baby

Friends_and_family Friends

6/10

Pleasant

15 Mar 2026

Markie

Charging $30+ for parking is wild. And the parking spots were so tight, we had to pull out for someone to get in. Room service ending at 8:30 but the restaurant still open was a little confusing.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Gabriela

Room was clean but dates

Friends_and_family Friends

4/10

Poor

06 Mar 2026

Anthony

Did not use the pool

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Janet

Pool closed for the season

10/10

Exceptional

27 Feb 2026

Kimberly

The bathrooms and room were larger than expected. Staff was very helpful and answered all questions.

Partner

4/10

Poor

27 Feb 2026

James

Room was blah. They couldn’t find my reservation despite showing the confirmation email. Had to move rooms at 4am due to leaking toilet. The bathroom has rust on the doors and moldy areas on the floors. House keeper didn’t come daily. The parking gate was broken on both levels. The entire 6 days.

8/10

Excellent

23 Feb 2026

Gage

Everything was good. Until the morning of checkout: their system kept showing we had already checked out, leading to our door being knocked on several times starting early in the morning, with house keeping asking when we would be leaving, prior to the 11 am checkout time.

Partner

4/10

Poor

22 Feb 2026

Janet

Room was not clean , comforter and sheets had stains , dust everywhere and small outdated bathroom .
House keeping never replace what was used from the coffee bar .

Family_with_children

8/10

Excellent

19 Feb 2026

James

Our room had mold & mildew which sparked management to upgrade us to a suite.

Partner

10/10

Exceptional

18 Feb 2026

Christiane

The room was in good condition, however neither of the wastebaskets had a liner.

Self

10/10

Exceptional

17 Feb 2026

Debbie

yes and the staff was great.

Friends_and_family Friends

8/10

Excellent

16 Feb 2026

Glenn

There was a problem with the bathtub drain that was corrected. The hair conditioner was also not refilled. This is the reason for a good stay, but not an excellent one.

Business_and_leisure Self

10/10

Exceptional

15 Feb 2026

Simone

The room waa clean, friendly staff and the location is key 👍

Family_with_children

8/10

Excellent

15 Feb 2026

Robert

Staff was very nice and professional. Food was great and the room clean

Leisure Friends

10/10

Exceptional

15 Feb 2026

Brian

Room was clean and comfortable.
I would stay again

Business_and_leisure Self

8/10

Excellent

14 Feb 2026

Carlos

Room was excellent. Staff was good

Leisure Partner

6/10

Pleasant

13 Feb 2026

Tina

Presentation of the hotel was nice, but when we had dinner at the sushi bar restaurant a RAT ran under the table as our food was coming and it ran to at least three other tables, then down the escalator. That ruined the entire vibe of the evening and although the manager was very apologetic the damage was done!

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Jamil

Amazing

10/10

Exceptional

30 Jan 2026

Timothy

Absolutely 1st Class staff and great customer service!

Business

10/10

Exceptional

29 Jan 2026

Christopher

6/10

Pleasant

29 Jan 2026

HASSANE

TV is outdated needs to be smart with Netflix

Leisure Family

10/10

Exceptional

28 Jan 2026

Larry

We love the staff and you simply can’t beat the price of rooms here when compared to something comparable in Crystal City.

Partner

10/10

Exceptional

24 Jan 2026

Noor

amazing experience with staff and amenities.

Business_and_leisure Self

6/10

Pleasant

24 Jan 2026

Abel

Front desk service was good. I don't like that they stopped shuttle service to the airport, parking should be free, the hotel looks like a a ghost house, ice machine doesn't work, the heater in the room is noisy.

Leisure Self

10/10

Exceptional

21 Jan 2026

Fletcher

Everything was great. Check-in efficient and helpful. Spotless room. Excellent.bar & resturant.

10/10

Exceptional

18 Jan 2026

Veronica

Great comfortable stay

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Hector

Great service!

Business

8/10

Excellent

18 Jan 2026

Linda

The room was spacious, the staff was courteous and the restaurant was good.

Leisure Self

8/10

Excellent

12 Jan 2026

Steven

The hotel itself is great, nice staff, great bartender in the lobby (Kim) clean and nice rooms good house keeping, only issue is the restaurant, marketplace and breakfast are very expensive, like ridiculously so, I suppose that's to be expected but man!

Leisure Friends

8/10

Excellent

07 Jan 2026

Catherine

The only thing that bothered my husband and myself was that there was mold in 3 different places on the ceiling. That really bothered us.

Leisure

8/10

Excellent

05 Jan 2026

Joseph

Very good spacious hotel

Leisure Family

10/10

Exceptional

02 Jan 2026

Clarise

I had a good time . The staff was accommodating and nice. Good amenities and a clean room

Leisure Family

10/10

Exceptional

02 Jan 2026

Marvin

Yes it was great, clean room

10/10

Exceptional

28 Dec 2025

Maya

Spotless, beautiful room, wonderful staff

Leisure Partner

8/10

Excellent

26 Dec 2025

Victor

The room was clean and staff was very courteous

Leisure Family

8/10

Excellent

25 Dec 2025

Jerry

Air inside the room was heavy like smoke even tough we asked for a non smoking room

4/10

Poor

24 Dec 2025

Danielle

Breakfast was not included. Room was not replaced with coffee and creamer. Damage and mold in bathroom. Hair conditioner was empty. We were shell shocked for the charge of parking when Hotelcom said the price was the total amount that we would pay. We had to pay an additional $70.00 for parking at the hotel. No mention of parking fees in the hotel.com add. Trying to get into the parking lot and out was a complete nuisance, had to sit there for over 10 min waiting to be let in and out. The hotel card should have worked for entrance and exit. Apparently no one’s did as we sat and listened to the ring until someone answered for each car . 7.50 for a can of beer at the lil mini mart in the hotel. I could understand that price if we were sitting at the bar and being served. Price gouging at its finest. We picked this hotel to be near a relative who was in the hospital .

Partner

6/10

Pleasant

23 Dec 2025

Mary

There was very little staff at the hotel. Moving luggage to the room was very cumbersome. The luggage cart was heavy and didn't roll well and the threshold on the elevator and room made it hard to get the cart over. The TVs in the room are terrible. They don't have streaming apps nor the ability to cast to the TV. We watched TV on a laptop on the bed. On the positive side the room was big and clean and the bed comfortable.

Leisure Family

8/10

Excellent

17 Dec 2025

Kimberly

I did not do breakfast only dinners in the hotel. Our sever not nights, same lady was great.
I used a public bathroom in the hotel two different times and the floors were filthy.
My room was ok, they left half on one roll and almost out on the other. My hand should not touch nast toilet paper of someone else using my room. The drain to the tin was backing up which is very gross to me. The wood around the sink was dusty. I stayed at your Hilton because I needed major surgery and was hoping for at minimum the feeling it would be clean for my safety. I will never spend another time ever again at your hotel. My mom is over 80 and I was hoping that expectation of cleanliness would be good for her too,

Leisure Family

6/10

Pleasant

16 Dec 2025

Virginia

The room was clean however the shower did not drain and I had to find housekeeping to clean my room the next day…. VERY DISAPPOINTED for a Hilton!!

10/10

Exceptional

12 Dec 2025

Martin

Hotel was enjoyable staying at. Would recommend staying at

Leisure Friends

2/10

Poor

08 Dec 2025

ivone

I have reported this hotel because of bad service and how dirty it is! Still waiting the manager to call me and Expedia hasn’t been successful at refunding me either

Leisure

8/10

Excellent

08 Dec 2025

Ghennet

Clean room and friendly staff

Leisure

6/10

Pleasant

08 Dec 2025

Chrystal

It was ok. The towels had lipstick on them, there was no shower gel in the pump, the parking was not advertised at $33 a night, the restaurant wait staff ignored us so we ordered at the bar and returned to our table, the gate in the parking garage doesn’t work so you have to call for assistance to enter or leave, which causes a huge back up at check out time. Beautiful hotel. Friendly front desk staff.

Leisure Family

6/10

Pleasant

07 Dec 2025

Catherine

Our room was right across from the elevators. The elevator doors had a terrible squeak every time they opened and closed. Which could be heard in my room with the tv on. The noise woke my husband and myself up every morning at approximately 4am and so on throughout the day and night.
The staff were very professional and friendly, but the hotel needs to be renovated.

2/10

Poor

07 Dec 2025

Devonte

The water in the room was cold or scorching hot and when I got someone to come look the water was still the same.

8/10

Excellent

05 Dec 2025

Tyrone

It’s a great place to stay if you want quietness one down is no free Wi-Fi nor breakfast.

Leisure Partner

10/10

Exceptional

04 Dec 2025

Josie

clean room, receptionist very nice and helpful

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Demaris

The room was very nice and the bathroom was clean. The staff was very friendly.

2/10

Poor

04 Dec 2025

James

I became very sick and couldn’t make the trip to check in and the hotel refused to cancel my reservation and issue a refund. Hope you feel like a winner charging me for an unused room.

Business Self

8/10

Excellent

03 Dec 2025

Kanisha

Great bar, decent room, beautiful view and hotel.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2025

Marques

Amazing place beautiful an great service!!!!

Leisure Friends

10/10

Exceptional

30 Nov 2025

Brittany

My stay was amazing! The staff was extremely helpful and the view was beautiful. The staff stood out the most along with how clean the hotel was!

Business Self

10/10

Exceptional

25 Nov 2025

Gene

Yes

Leisure Partner

8/10

Excellent

23 Nov 2025

Jonathon

Staff was nice. Housekeeping did not come to clean/tidy the room on our 2nd day of stay.

Leisure Family

10/10

Exceptional

23 Nov 2025

Chunming

We could check in early

Leisure Family

8/10

Excellent

22 Nov 2025

Ashley

Everything was great

Leisure Self

6/10

Pleasant

18 Nov 2025

Robert

Only a couple elevators working, parking garage not convenient for anyone bringing luggage in.
No elevator or ramps.
Only way to bring luggage in is through the front.
As most normal people park then bring luggage in with you.

Leisure Friends

10/10

Exceptional

16 Nov 2025

Lissis

I loved it.

10/10

Exceptional

15 Nov 2025

James

Fantastic accommodations! Clean room, comfortable beds, nice TV. Water pressure was decent. Food at Finn & Porter was good, just a bit pricey, which is the case for hotels anyway. We beeded toilet paper, and it was brought to us immediately. We would definitely stay here again!

Business_and_leisure Family