Name: Hilton Alexandria Mark Center
Address: 5000 Seminary Road, Alexandria, 22311, US

10/10

Exceptional

21 Jul 2026

Lia

The room rug stink

Family_with_children

10/10

Exceptional

19 Jul 2026

Eddie

Very beautiful room. Helpful and friendly staff. Really enjoyed the stay.

Self

4/10

Poor

19 Jul 2026

Kalyan kumar

The room itself was comfortable, and all of the staff were friendly and welcoming throughout my stay. I especially want to recognize the front desk manager, who made a genuine effort to help with the Wi-Fi issue. He even came to my room to troubleshoot the problem, which I really appreciated.

Unfortunately, the issue was never fully resolved. From my room, I couldn’t connect my laptop, phone, or iPad to the hotel’s Wi-Fi because the login page would not appear. After I went to the lobby, the manager was able to help me get connected temporarily, but the connection dropped again after a short time. The same issue continued for the rest of my stay.

Because of this, I had to rely on my mobile hotspot for almost my entire three-day stay whenever I was in my room. I booked this hotel because I was attending school about a mile away. Although there were less expensive hotels a little farther away, I chose Hilton because of its reputation and because I expected dependable service.

I truly appreciate the professionalism and willingness of the staff to help, especially the front desk manager. However, the unresolved Wi-Fi issue significantly affected my stay and made it a disappointing experience. I hope this issue is addressed so future guests do not encounter the same problem.

Self

6/10

Pleasant

19 Jul 2026

Michael

Friendly staff, great food.

Partner

8/10

Excellent

16 Jul 2026

Torie

Great

Partner

6/10

Pleasant

16 Jul 2026

Martinus

I’ve stayed here before which brought me back but this time was not as good of an experience. While not bad, there’s room for improvement. My main issue was the parking and the elevators. I stayed here for 7 nights solo. Starting with the elevators, my god they’re terrible when the place is busy. On multiple occasions I had to wait 10-15mins for an elevator and sometimes it didn’t matter the time of day. Next the parking lot needs updating. The flow is terrible and the spots are awkward in some places…right next to concrete walls or no paint lines so people are just assuming they’re in a designated spot. Then there seems to be only one pay system for non-guests which is at the exit gate. This becomes an issue when there’s an event and/or a mass exit. I had to wait nearly 20mins to exit one afternoon because of the huge bottleneck. Then right as I approached the gate a staff member comes and opens it to flow out all of the backed up traffic. This was needed but also unfair for every non-guest ahead of me that paid for their parking. Additionally, my key card never worked for entry or exit so I had to call them via the pay box every time I had to exit. This was only annoying when they took a while to pickup. Then upon checkout I saw I was charged $35 per day plus a $2.10 parking tax. I was told directly by the receptionist upon check-in that the daily parking rate was $33. The whole parking system is a huge mess and needs to be reviewed if they want to justify the price.

Self

6/10

Pleasant

15 Jul 2026

Andrea

The hotel has 30 floors and while we were there they had a huge conference with over 600 people staying in the hotel, but only two elevators worked the first day. So that was a bit annoying. Also the AC in the hotel room itself was struggling a bit to keep the room cool so we had to keep window shades pulled during the high heat. Also, the lighting in the bathroom was very dim. I felt like I was taking a shower in the dark and the water pressure in the shower was minimal. There also was a bit of a mildewed smell in the room that was not too strong but was definitely present in the room. Overall, everything was fine and we had a pleasant stay. These are just a few things that could have been improved.

Partner

8/10

Excellent

14 Jul 2026

correy

Thank you the view from the room was good

6/10

Pleasant

14 Jul 2026

Alex

Clean. No microwave in room.

Partner

10/10

Exceptional

13 Jul 2026

Ranjith Goud

Good

2/10

Poor

13 Jul 2026

Jean

Hotel is nice. Staff was rude and not willing to listen. First hotel I’ve had were breakfast and parking was not included in my stay. Elevator takes forever to arrive especially in the main lobby.

Friends

6/10

Pleasant

12 Jul 2026

Barry

Trouble every time we left garage with the gate. Never received a receipt at the end of our stay
even though it was supposed to go to my email.

Partner

10/10

Exceptional

11 Jul 2026

Sharon

Elevator was slow and one half was out of order. There was no complementary breakfast. Parking was convenient but expensive. Nice overall.

Partner

8/10

Excellent

11 Jul 2026

Leah

Excellent front desk staff. Easy parking. Food was just okay at both the breakfast bar and bar. Clean and simple room.

Partner

8/10

Excellent

11 Jul 2026

Lance

Beautiful hotel. Close to bus station which makes transportation around the area easy. The room we stayed in showed it's age, but was comfortable. It was a good stay

Partner

10/10

Exceptional

10 Jul 2026

Nia

I stayed at the Hilton for seven days to visit a family member and I must say during my visit and stay. The staff was very nice. Breakfast was amazing. It was a very clean facility and they were very helpful.

Family

4/10

Poor

10 Jul 2026

Jason

All in all, our stay was less than average, we definitely won’t be returning there. READ your bill carefully…there is no free parking at this hotel! This wasn’t made clear prior to booking. Also beware of the \"contactless checkout” on the app. They overcharged us and almost $650 for parking‼️ The elevation and the exterior of the property look very appealing. Rooms were average/acceptable at best, however this NOT a 4 star hotel! An ok 3 star at best. NO concierge, understaffed, and no free breakfast. “Contactless check-in” didn’t work, and had to go to the desk anyway. The Hilton App was a bit useful, but not completely reliable. You still have to go to the front desk for assistance with room keys. The Breakfast buffet was decent, but definitely not worth $60! We chose our room specifically for the View of the Washington Monument to watch the July 4th fireworks. It was only after we got settled in (around midnight)that We realized the TV didn’t work…Engineering was useless. Needless to say we were forced to repack and change to the room next door…with less of the view we wanted. Double check your room rates too if you decide to book here. They overcharged us for our room rate by about $10/day. Also, both rooms had a hint of a musky smell to them. Shout out to Mario (the overworked Manager) for comping us the first night for our inconvenience. However, the parking situation refund never got completely resolved. It was easier just to cut our losses.

Partner

8/10

Excellent

09 Jul 2026

Emmanuel

House keeping on the 3 occasions opened room door immediately after knocking without my approval which I felt was inappropriate, apart from that everything else was excellent. Check-in staff very helpful.

Friends_and_family Friends

6/10

Pleasant

08 Jul 2026

Joy

They show pictures of a rooftop but don’t tell you that you can’t use it. It is only for airline crew. They should take the pictures off of their website. I booked because of those misleading photos otherwise I would have gone somewhere else. Very disappointing.

Family

10/10

Exceptional

07 Jul 2026

Anthony

Great hotel. Room was spacious, clean, and the front desk ed me to a high floor upon request. Property restaurant was good as well.

Self

10/10

Exceptional

07 Jul 2026

Graciela

Alexandria Hilton Mark Center is centrally located easy Lyft to DC and Alexandria Old Town.
Kudos to the staff and the cafe food. High quality!! Will do it again!

Friends

8/10

Excellent

07 Jul 2026

Graciela

My drawers did not close. All center drawers had the same issue

6/10

Pleasant

05 Jul 2026

angel

Parking was a problem, Ice machines not available, ripped towels.

Partner

10/10

Exceptional

04 Jul 2026

Briaja

My room was on the 23rd floor with an amazing view. The coffee was amazing and the pool

Family_with_children

10/10

Exceptional

03 Jul 2026

Audrey

This was by far one of the best hotels I've visited in a long time. The staff was very friendly, responsive, and helpful. I will definitely be visiting again and again and again!!!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Brittany

I enjoyed my entire stay. The only inconvenience was the water being turned off from 11pm-4am.

10/10

Exceptional

29 Jun 2026

Jill

Hotel is very nice considering how affordable it is. Great location as well. Only thing I didnt like was the 35 per day parking fee I didnt see that listed anywhere so I was a bit surprised. Everything else was great staff 5☆ cleanliness 5☆

Family

10/10

Exceptional

28 Jun 2026

Daliness

Clean room, nice staff and good coffee

Partner

10/10

Exceptional

28 Jun 2026

Shadonna

Loved it! Great stay!!!!!!

10/10

Exceptional

27 Jun 2026

Janet

Great restaurant

Self

4/10

Poor

26 Jun 2026

Tatyana

Turned water off Saturday night and wasn’t told until check in. They could have sent a email. Unfair

Partner

10/10

Exceptional

23 Jun 2026

Jair

Everything was great. I’m happy they were able to let me check in early for 50 dollars.

Self

10/10

Exceptional

23 Jun 2026

Roger

1

6/10

Pleasant

23 Jun 2026

Daniel

Unfortunately run down property at an excellent location

Partner

10/10

Exceptional

22 Jun 2026

Rene Rodriguez

Loved jt can’t wait to stay again

4/10

Poor

22 Jun 2026

Tunisia

If you stay here, don't count on manager Mario to address issues encountered during your stay with seriousness or empathy. My hotel room was not cleaned, but housekeeping entered to leave 2 towels, but left the used towels on the floor and then proceeded to leave the room and NOT close the door fully, opening guest to a potential security issue! This was verified with a room audit. The hotel overall is nice, but this experience and the follow up was not ideal!

Self

4/10

Poor

20 Jun 2026

April Latoya

Staff would not fix my key so i could go in and out of garage without getting help. Carpet needed to be vacuumed.

Self

10/10

Exceptional

19 Jun 2026

Bertha

My stay at the Hilton Alexandria Mark Center was truly exceptional. From the moment I arrived, I was impressed by how clean, warm, and welcoming the hotel was. The rooms were very comfortable, the bed sheets were spotless, and the bathrooms were well stocked with everything needed for a pleasant stay.

One of the highlights of my visit was the breakfast. It was absolutely amazing — fresh fruits, vegetables, juices, and a wonderful variety of options. The breakfast area itself was inviting and well organized, and what stood out most was the attentiveness of the staff. The waitresses were kind, warm, and always smiling, often stopping by to ask how the food was and if everything was okay. That level of hospitality made a big difference.

What made this stay unforgettable, however, was an unexpected and life-changing moment. By pure chance, I discovered that the Black Stars of Ghana were staying at the hotel. I ran into some of them in the elevator, which led me to meeting the entire team as well as members of the leadership. As a proud Ghanaian, this was a dream come true and an experience I will never forget.

What started as a simple hotel visit for an event turned into one of the most memorable experiences of my life. Thank you to the Hilton Alexandria Mark Center for providing not just

10/10

Exceptional

19 Jun 2026

Jamel

Definitely Will Be Coming Back 👍

6/10

Pleasant

17 Jun 2026

Rick

Had to pay 35 per night for parking and the gate was not working. Had to wait too long to have someone open the gate. Rude when they had to

10/10

Exceptional

16 Jun 2026

Billy Anders

The best place to stay if you plan to visit DC. Just be mindful that after 7:30 AM traffic is a little crazy and will ad 15 minutes of traffic to any trip to downtown DC.

Partner

10/10

Exceptional

15 Jun 2026

Denis Joseph

Great staff, clean place, clear communication but I’m still waiting for my $100 that was held.

10/10

Exceptional

14 Jun 2026

James

Great hotel, staff was available anytime we called! Would definitely recommend

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Dung

Everything good

Family

10/10

Exceptional

10 Jun 2026

Celeste

I enjoyed starting here. It was clean and the staff was friendly.

Self

8/10

Excellent

07 Jun 2026

Samantha

.

10/10

Exceptional

07 Jun 2026

Robert

The staff were very friendly and helpful. The room was also very clean.

Family

10/10

Exceptional

05 Jun 2026

Keith

Clean room everything that was expected and it was well worth the stay

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

KAREN P

This is a wonderful hotel. The beds are amazing. I wish I could sleep that well away from home all the time.

Family

10/10

Exceptional

01 Jun 2026

Ibrahim

Ms. Wodase at the front desk is the best ambassador for Hilton . Amazing property . Definitely coming back to the lovely Hilton mark center

Family_with_children

8/10

Excellent

31 May 2026

Michael

Good hotel for one night

Partner

6/10

Pleasant

30 May 2026

Morletta

I recently stayed at the Hilton Alexandria Mark Center Hotel, and while we arrived right on time for check-in, we were disappointed to find our room wasn't ready. Unfortunately, the customer representative we interacted with wasn't very helpful or friendly. She simply told us we would need to wait or consider getting a different room at another hotel. This lack of assistance was frustrating, especially after a long journey. I hope the staff can improve their customer service in the future, as it could really make a difference for guests.

Friends

2/10

Poor

29 May 2026

Oscar Gutierrez

Unfortunately, my experience at this hotel was very disappointing. I was treated in a very rude manner by the front desk staff. It’s such a shame that a hotel would choose someone with that attitude to welcome guests. Instead of feeling good arriving at the hotel, I was left with a very bitter impression because of the way the receptionist spoke to me.

When I expressed how uncomfortable the interaction felt, her only response was, “I’m just doing my job.” I completely understand that hotels have policies, but there are many ways to communicate them respectfully and courteously. Her tone was cold, rude, and condescending, almost as if the customer were too unintelligent to understand.

On top of that, the hotel itself feels very old. The carpets have an unpleasant smell, and if you have allergies, I honestly would not recommend staying here.

A truly disappointing experience overall.

Family_with_children

2/10

Poor

27 May 2026

Christine

The room had dirty sheets, the restroom had a leaky sink and toilet, the floor was not vacuumed properly and missing amenities. The room also smelled stale and moldy. Once I stepped outside of my room, there are 30 chairs stacked along the walls. This did not seem like the Hilton but Motel 6. This Hilton charges $35 a night for parking on top of the $200 a night that you must pay, you must wait a few minutes in order for staff to allow you to leave since the gate control was not working.

Friends_and_family Family

8/10

Excellent

27 May 2026

Brian Andrew

Pool looked closed at the time I was there but overall a great stay and easy use of public transportation

Self

2/10

Poor

26 May 2026

John

As a Hilton Honors member, I was extremely disappointed with my recent stay at the Mark Center Hilton in Alexandria, Virginia. The room was excessively dusty, to the point where I had to purchase allergy medicine during my stay. When I woke up, there was visible dust circulating through the air from the AC unit, which made the experience very uncomfortable.

I requested a room change, and although the staff accommodated me, the second room had the exact same issue. I also have pictures for reference. This level of cleanliness is unacceptable, especially from a Hilton property.

As a Hilton Honors member (Member ID ending in 7512), I expected a much higher standard of cleanliness and guest care. I hope management takes this issue seriously to ensure future guests do not have the same experience.

Family_with_children

10/10

Exceptional

26 May 2026

Jonathan

Clean and convenient

6/10

Pleasant

25 May 2026

Dallas

The property was nice inside. The garage room key to gain access did not work and we had to wait for someone to let us in and out which was an inconvenience. Parking was $35 per night and did not run smoothly for that price.

Partner

2/10

Poor

25 May 2026

Jawad

Totally disgusting. I feel I was cheated. It was so old and mot maintained at all.
I am calling Expedia for a refund. I had to cancel 2nd night.

10/10

Exceptional

24 May 2026

Anthony

Clean

Self

10/10

Exceptional

24 May 2026

Michelle

Check for hidden fee's

10/10

Exceptional

22 May 2026

Leslie

Rooms are very spacious and comfotable. The hotel itself needs some updating. Also the breakfast buffet was over priced for what you get. But, overall a great stay.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Marissa

We stayed here for one night before an event at the Gaylord. Very nice room, walking distance to shops and restaurants. Easy check-in and check-out.

Friends

10/10

Exceptional

20 May 2026

Lindita

Bed was good, comfortable and clean. The room and the bathroom were outdated. The room was not cleaned properly. We found dog’s hair on the carpet and human hair in the bathroom. Bathroom fan did not work. The hotel hall was beautiful and clean. Breakfast was good but it could be better for the price.

Family

10/10

Exceptional

19 May 2026

Raymounda

All good

10/10

Exceptional

18 May 2026

Efrem

Good

8/10

Excellent

18 May 2026

angelique

Great room and hotel. Staff needs to stop knocking on the door

6/10

Pleasant

18 May 2026

Alexandra

Good location, convenient parking, very nice bathroom, nice room, except the pillows were absolutely terrible. I had to make a pillow out of my clothing.

Family

10/10

Exceptional

15 May 2026

Estelle

Great facility . Would stay here again.

Partner

8/10

Excellent

13 May 2026

Carlos

Would have liked a microwave in my room.

Partner

6/10

Pleasant

12 May 2026

michael

Check-in was not as expected and was almost asked for me to contact Expedia to check on my booking. Parking key fob did not work with garage

Self

6/10

Pleasant

12 May 2026

BO

ripped bed comforter.

10/10

Exceptional

11 May 2026

Roy

Great hotel. We’ll stay there again when we go to DC

10/10

Exceptional

10 May 2026

Torrianda

The staff was great! The property was clean. The restaurant food was good. The only amenity I would have liked is an airport shuttle. I didnt have any complaints

Family

8/10

Excellent

09 May 2026

Viki

Nice hotel. Not really walking distance to anything, but a quick ride to a bunch of places.

10/10

Exceptional

08 May 2026

Praharshith kumar

Everythoing is good. Parking is expensive

Partner

4/10

Poor

08 May 2026

Robert

Not used to be in charge for parking at the hotel I rent plus you can get charged $35 at the desk and be charged as the gate when you go into the parking lot $15 a day.
The elevators took up to almost 10 minutes before one would open

8/10

Excellent

27 Apr 2026

Nikowa

Great: the restaurant was amazing, try their New Orleans Bread Pudding! Bed was super comfortable, plush and cozy! The room and all areas seen were very clean. The staff was great, helping me each time I needed!

Needs improvement: parking deck (back of property) entry/exit was broken, so the room key never worked in or out. Had it re-keyed, still didn't work. Escalator going to lower floor was turned off during a certain hour - maybe after 7p? (no sign, no idea when that time was - just not on). This was impactful because there were at least 3 large school groups of kids that often took over the elevators. One of the vending machines downstairs was broken - I'm diabetic & arrived 10:30 pm & with everything in the lobby closed, needed immediate food. There were other machine's but the one machine had items that were of preference.

Self

6/10

Pleasant

26 Apr 2026

Evelyn

This was such a bad experience. First, they charge me for my room at check in even though I paid in full when I made the reservation. Secondly, I thought breakfast was included but was informed it wasn't (not sure if I misread that). Third, I chose this place specifically for the pool just to find out they won't open it until Memorial Day weekend. I was so disappointed since my five-year-old was looking forward to some indoor pool time. Aside from that the front desk was not helpful and rude when trying to solve a parking situation. I paid for daily parking passes that were not working. The room service actually had my boys outside the room to clean it up when they were supposed to be getting ready for a 12 pm event. Overall, one of the worst experiences by Hilton.

Family_with_children

2/10

Poor

26 Apr 2026

William

My flight was cancelled, wasn’t able to go. The hotel had someone use my reservation and didn’t refund me. Not a place I can trust. Won’t recommend.

Friends

10/10

Exceptional

26 Apr 2026

Diane

Great location for me!

Self

6/10

Pleasant

25 Apr 2026

Mehdi

Room service only cleaned the bathroom, and the used towels were not collected. When I returned, the bed was still unmade. The DND card was also missing, and although we requested a replacement, it was never provided. Additionally, the parking entrance panel and reservation page both list the rate as $33 for 24 hours, but I was charged $38.10 instead.

Family

10/10

Exceptional

24 Apr 2026

Richard

Slow drain in tub due to drain stopper problem
Room 2917
Forgot to mention it to front desk

Partner

4/10

Poor

23 Apr 2026

Jacqueline

The coffee machine didn't work. The rooms were subpar and most of the staff did not speak english

Partner

2/10

Poor

22 Apr 2026

Melissa

When I got to my room, it was clearly not properly cleaned. There was pubic hair in the bathtub (multiple spots)—I have photos to back this up. On top of that, the wall outlet was literally hanging out of the wall with multiple plugs attached, which is not only unacceptable but a serious fire hazard.
Despite this, I chose not to complain that night. I was only staying one night and tried to let it go.
Then came the billing issue.
At check-in, I was told there would be a $50 hold, and that $35 for parking would come out of that hold, with the remainder returned after checkout. Straightforward.
The next morning, I discovered:
A $50 hold
PLUS an additional $37.10 hold
That’s $87.10 held, not the $50 I was clearly told.
When I asked about it, the morning front desk associate refused to explain and told me to speak to a manager. The manager was dismissive and simply said, “It’s just a hold for parking, it will fall off.”
As a General Manager myself, I can tell you this is not about the hold—it’s about transparency. Guests should be told upfront that parking charges may be processed as separate holds and can be reapplied depending on entry and exit. That was never explained.
It gets worse.
Two days later, I see ANOTHER pending charge of $87.10.
AThat’s $174+ in pending charges, on top of the ~$140 I paid for a dirty, unsafe room.
I called again and was told, “It’s all just a hold and will fall off.”
It has now been 6 days, and only part of it has been released. The rest is still si

10/10

Exceptional

21 Apr 2026

Danika

My room was clean and spacious. The front desk staff were so nice and helpful.

8/10

Excellent

20 Apr 2026

Kwesi

.

Partner

10/10

Exceptional

20 Apr 2026

Roshaun

The stay it self was great

Partner

10/10

Exceptional

19 Apr 2026

Rebecca

Clean room, friendly staff, good restaurant and nice amenities for families.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Wendy

The property was very nice and well kept. Staff was very courteous and helpful.
Our room was on the highway side and it was very noisy at night and early morning. Had a great stay otherwise.

Family

10/10

Exceptional

17 Apr 2026

Glenn

Staff was great and attentive

Self

8/10

Excellent

17 Apr 2026

Sheena

The staff were friendly and helpful

Leisure Partner

8/10

Excellent

16 Apr 2026

Ramiro

Not bad. A bit old, but well maintained.

Partner

6/10

Pleasant

15 Apr 2026

Djuan

I only stayed at the hotel for one night for an event being held there. Upon check-in, I requested a water bottle and was told I needed to be a Hilton Honors member to receive one (even though I am a Hilton Honors member), so that was the first slight. Once I got to the room, the TV stand had a film of dust covering it. If I had a white glove and ran my finger over it, the glove would have been covered. The room had a faint odor, which made me wonder if it had once been a smoking room. And then, when I went to shower, I realized there was no towel on the floor to catch any water afterward. The bathroom was missing fresh towels, and there was a leftover pink pajama top on the back of the bathroom door. I shared this issue with the front desk, and while they offered an apology, there was no offer of additional towels, housekeeping to come and clean, or a new room. I will not be staying here again. The cleanliness of the room could be better overall.

Self

8/10

Excellent

13 Apr 2026

Lisa

Clean and spacious room, although a bit dated. Staff was very friendly and accepting of our dog. Parking was too expensive and the exit was broken making it inconvenient to leave for the day. Marketplace was great and had a nice variety, but again, very expensive. Elevators were very fast!

10/10

Exceptional

13 Apr 2026

Ricky

Servedbits purpose and the Ramen at the bar was phenomenonal!

10/10

Exceptional

12 Apr 2026

Leslie

Enjoyed our stay at this property.

Partner

10/10