Name: The Westin Arlington Gateway
Address: 801 North Glebe Road, Arlington, 22203, US

8/10

Excellent

20 Jul 2026

David

We observed several mice in the Commentary Social House on 7/17. They were reported to management there and to the front desk the follow morning. There was also lot of road noise.

8/10

Excellent

18 Jul 2026

Aubrey

Starbucks in the Lobby was Great! One Elevator down for duration of trip. Break Buffet was good, but selection limited given price. Best Shower Head Ever! Overall Pleasant Stay.

Partner

8/10

Excellent

14 Jul 2026

Caleb

Make sure the hotel doesn't charge you extra for room changes that may occur

Self

4/10

Poor

10 Jul 2026

Robert

I would not recommend this hotel. The only plus’s are it had a Starbucks and was located in a nice area with many restaurant/bar options. The hotel restaurant was horrible both mornings we went.
There is mold in the bathrooms because there is no ventilation in them. They also lock the air conditioning so it never gets very cool on the room - not fun when it’s over 100- degrees out. Very disappointing considering it’s a Westin hotel.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Keith

Excellent location. Easy walk to metro stop. Lots of close places to eat. Target is across the street.

Friends

10/10

Exceptional

08 Jul 2026

Richard Eugene

All good

6/10

Pleasant

07 Jul 2026

Bernd

Got it for the pool because we traveled with kid. Pool opens 5 pm Monday -Friday which didn’t make it useful for us.
The 3rd floor is musky due to pool. Feels like the AC wasn’t cleaned in quite a while which gave us a headache.
Parking is “only” $40/night. We found a $9 early bird parking two buildings over.

Family_with_children

6/10

Pleasant

06 Jul 2026

David Leon Sadler

We had issues with the air. The front desk were unavailable to help. After the second day, they switched our rooms. They still had trouble with air.

Partner

8/10

Excellent

05 Jul 2026

Brenda

The ac was not working the first night staying there and I thought it was due to the 100 degrees outside but I decided to say something to the front desk. They told me that the ac was not working as normal but the room should not be as hot as it was 81. He put in a maintenance request and he told me that if they could not fix it, we would get moved to another room. When I got back to the hotel 4 hours later, the room was cool and had a better night’s rest for the rest of the stay. Jose P from The Commentary restaurant was super awesome too. My staycation was great!!

Self

8/10

Excellent

29 Jun 2026

Eileen

Very clean and comfortable rooms. Housekeeping staff pleasant. Ridiculous that guests pay $40 a night parking fees; same as general public and extra $25 a day fee at checkout. Great diner right across street for wonderful breakfasts!!

Partner

6/10

Pleasant

27 Jun 2026

Tilden

Housekeeping staff was great. Carpets were very tired. The restaurant had mice...

Family_with_children

6/10

Pleasant

24 Jun 2026

Abby

We had a number of issues with our room and had to move rooms 3 times. First the room wasn't as described (I think it was just a king). We were told we could upgrade for free to a suite. I explained that I needed 2 beds because our kids were with us. We got up to the room and had a king and a sofa bed pullout with a very terrible mattress. Then we had to move a third time. My kids were so excited about going to the pool. When we got down there, the pool was freezing to the point that my husband and I didn't want to go in. The hot tub was out of order which was another disappointment and we only stayed down there about 30 minutes. Kind of frustrating for my kids as this was part of a birthday present and the pool/hot tub was a huge part of it.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Christopher

Gym and pool were great. Restaurant was good. Staff excellent. Property clean. The beds were a little worn and bathrooms need a little maintenance. Amazing location in proximity to Ballston metro, Target, restaurants, coffee. All walking distance. Overall, great stay and would stay here again.

Friends_and_family Friends

6/10

Pleasant

04 Jun 2026

Dorothy

Toilet handle had to be shaken several times to fill the tank. Sink drain was very, very slow. Room 729. Breakfast was pretty good. Staff was good.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Mark

It is an older hotel... Staff were great room was clean but aging

Partner

4/10

Poor

31 May 2026

Tricia

No ice bucket. Frig did not work. They did not get our room service order. Staff seemed bothered by me. My sister and I were in stressful situation. Going to drug and alcohol er next morning. Very disappointed

Family

2/10

Poor

29 May 2026

Myema

One star. Stayed May 23-27, 2026, and the billing experience was the worst I’ve encountered at any hotel.

I booked through Expedia, where no destination fee was disclosed. When I saw a $114.24 “amount due at property” charge, I called the hotel five separate times before arrival to ask what it covered. Five different agents. Not one could explain it. I asked specifically what I’d owe at check-in beyond what I’d paid Expedia, and got no clear answer.

At the front desk in person, I was told they didn’t know and to “call accounting.” Their own staff couldn’t explain a mandatory line-item charge on my bill.

I was given no amenities list, no orientation, and no way to use anything the $25/night destination fee supposedly covered.

On my final night, I called to address the charge. I was hung up on twice and left on hold for over 15 minutes.

After freezing my card, my bank notified me the hotel attempted a $500 charge — which appears nowhere on the itemized folio they gave me. The folio shows $140 marked settled. There are also two $75 pre-authorization holds.

I have documented every interaction and disputed the charges with my bank.

I made every reasonable attempt, through Expedia and the hotel directly, to understand what I was being charged for. I was met with silence, deflection, or staff who couldn’t answer basic questions about their own fees.

Future travelers: book elsewhere, or lock your card and document everything. I will never stay here again.

Partner

10/10

Exceptional

27 May 2026

Jessie Tam

Very roomy and clean in the rooms; the pool was warm and spacious and the fitness has variety of equipment to use. But the breakfast buffet can be improved with the service and more variety of food

Family_with_children

4/10

Poor

27 May 2026

Jan

Six day stay, two people: sheets/towels clean. Very late room cleaning (4pm after we had been out all day sightseeing). Vacuuming OK, no wipe down of bathroom sink/ counter, furniture most days. Random replacement of used countertop amenities... no soap one day but three mouthwashes and no lotion, others not replaced, only one bathrobe, glass drinking glasses not replaced but plenty of plastic ones, coffee pot/coffee: only one tea bag, used coffee not replaced daily & no stirrers or spoons, iron not working (called, the promised replacement was never delivered), mattress was sunken and very soft...should rotate or replace, Most aggravating was the lighting: switch on one not working, loose connection on one bedside lamp with consistent flickering & deep shade, making reading impossible & attached power socket useless for phone charging & no access to wall socket. Old style charging socket on desk. Loose sockets for power cord insertion and connection. All light bulbs seemed to be about 15watt including around the vanity mirror in the bathroom making make-up application and shaving difficult. Light over shower was the only one of any use. Toilets flushed and rose to near top daily. To be fair signs said major plumbing ongoing. Included breakfast buffet not refreshed with the \"good stuff\"... only pastries left by 7:30am. Not up to par for this chain of hotels

Friends

10/10

Exceptional

26 May 2026

Lori

.

Family_with_children

6/10

Pleasant

26 May 2026

Drexilla

I found that the room I was staying in was not as clean as I would have expected it to be. The hotel restaurant was closed due to a booked event. Although my stay was ok, I made the best of my time in VA.

Self

4/10

Poor

25 May 2026

Peyton

The beds (2 queen room) were roadside motel old and worn out. Both beds has tire tracks through them, as in, two ruts where people had slept. It was ridiculous in a Weston. Hallways were old and rundown.

It was probably nice in the 1980’s.

Partner

10/10

Exceptional

25 May 2026

Welin

Clean room the staff was amazing wish we had a microwave in the room

Family_with_children

10/10

Exceptional

22 May 2026

Barbara

Good hotel with nice breakfast.

Partner

6/10

Pleasant

20 May 2026

Valerie

halls were under construction - said it had been renovated not that it is being renovated

Family

8/10

Excellent

19 May 2026

Giovanna

Breakfast Options were not good. Bread was stale and they did not have butter or cream cheese. Expensive for the value I will not recommend having breakfast there. The Starbucks location also had low quality items.

Five minutes from the hotel there is a European bakery Roggenat that had very good options for breakfast, lunch and coffee. They make the bread in house

Partner

8/10

Excellent

17 May 2026

Daniel

Hotel is in a good location for the Arlington area. The rooms were adequate but nothing special. The queen beds are not queen, they are more like full doubles. The fitness center is just so so. The staff was friendly, however, those that I dealt with spoke english as a second language, which at times made it difficult to communicate. The biggest issue was there was remodeling going on on several floors, which did disturb one of the rooms in my party. We ate a late lunch in the restaurant while waiting on our rooms. The food was good. All in all, the hotel is good and the surrounding area is safe.

Family

6/10

Pleasant

16 May 2026

Yvonne

The carpets need to be upgraded. One wing of the hotel appears to have water damage and there were fans out. There was a distinct odor that I had a hard time figuring out what it was. I was nervous that it might be an odor due to mold, but convinced myself that it was cleaning chemicals.

Family

6/10

Pleasant

16 May 2026

Stanley

Average

10/10

Exceptional

16 May 2026

Angela

The Westin was very nice! Big room, great bathroom shower. Convenient to metro.
Staff were helpful and friendly.

Partner

6/10

Pleasant

12 May 2026

Jennifer

The hotel had a water pipe rupture during our stay. I understand that a problem like this can occur so I'm not downgrading my review for the pipe rupture. However the hotel was without air-conditioning and the hot water was turned off. We received no notice from the hotel why and how long we'd be without air-conditioning or hot water. I also think the hotel should have offered some form a compensation for the inconvenience. Poor communication!

Family

8/10

Excellent

11 May 2026

Monique

Good location.

Self

8/10

Excellent

10 May 2026

Camellia

The bathroom did not have a circulation fan.

Family_with_children

8/10

Excellent

05 May 2026

Pedro

Clean room and close proximity to city attractions

Self

10/10

Exceptional

27 Apr 2026

Cynthia

Good price and conveniently located to Washington DC.

10/10

Exceptional

26 Apr 2026

Carol

Yes

Partner

10/10

Exceptional

18 Apr 2026

Marlin

The hotel is very clean. The staff is friendly and very helpful. Location is great as it is close to restaurants and public transportation.

Self

6/10

Pleasant

15 Apr 2026

Sarah Louise

Hard to find restaurant
Starbucks very under staffed
Cockroach on pool deck

Partner

6/10

Pleasant

14 Apr 2026

Daniel

Rooms were not overly clean and beds need to be replaced. The mattresses (both in my room) were severely worn in to the point that there were deep full-body depressions on both sides of each bed.

10/10

Exceptional

12 Apr 2026

Thomas

Clean and modern. Good location. Friendly staff

Partner

10/10

Exceptional

10 Apr 2026

Bob

Great place to stay!

4/10

Poor

08 Apr 2026

kelby

The property was nice. Unfortunately, there were several issues with maintenance. The shower handle fell off. One of the bathroom faucet handles leaked water leaving stains on the sink. One of the mattresses was sunken in. Clearly should have been replaced long ago.
One of the reasons why I chose the hotel was for the hot tub which was ice cold. We were very disappointed

6/10

Pleasant

29 Mar 2026

Laurie

The staff is practically non-existent. It takes forever to get someone on the phone. I tried to call for room service, no one ever answered. The WiFi password was not provided and when we called to ask for it, again, no one ever answered. Customer service really awful. Hotel rooms are very tired and badly needs an upgrade.

Partner

6/10

Pleasant

23 Mar 2026

Joanne

Definitely could see areas of wear on carpet, furniture Chips in porcelain in tub, coffee maker and free coffee subpar toilet bowl ran after flushing in room Safe was not functioning and although the refrigerator in my room was convenient it froze whatever I put in it

Self

8/10

Excellent

22 Mar 2026

Jeremy

Great breakfast. Great staff. Only thing very disappointing was the hot tube was out of order. We were looking forward to that.

Friends_and_family Family

2/10

Poor

21 Mar 2026

Kathleen

Good luckgetting internet here.I could not get theirs to work, I could not get my hot spot to work.I had them check itand the error messages on their platform and they could not fix them.I told them that due to my work, I could not stay and not get my work done. They stated that because I booked with a third party, they could not help me. I had my third party call them several times at the correct number, and the Westin would not pick up.

The charges will be refuted by my third party, and if needed denied by my own credit card. This is absurd service .

Self

10/10

Exceptional

15 Mar 2026

Edlyn

Staff was great with everything. Very welcoming with my dog

Pet

10/10

Exceptional

13 Mar 2026

Tomeka

Hotel is very clean and staff is very pleasant. Everything I wanted to visit to close by.

Friends_and_family Friends

8/10

Excellent

09 Mar 2026

Susan

Very convenient location

Walking distance to several good restaurants and diners

Friends

10/10

Exceptional

06 Mar 2026

Susan

Staff was friendly and helpful and the room was comfortable and quiet.

10/10

Exceptional

04 Mar 2026

nancy

the overnight parking is $40.

Family_with_children

2/10

Poor

28 Feb 2026

Raymond

Amenities

Partner

6/10

Pleasant

22 Feb 2026

Christopher

The staff was good & the location was great, overall the facilities were nice in the hotel. The room however was lacking. In the year of 2026 if I go to a hotel I’d expect WiFi connectivity to be standard, I received no info about such a thing. I also would expect to have a television with capability of connecting to streaming services or at least allow me to connect a device via HDMI or even streamcast from a phone. The bed was nice & comfy, the bathroom was nice. The thermostat took a while to respond but the temperature eventually settled to what I set it at, overall just need to get with the times in terms of upgrading & standardizing technology in rooms.

Partner

2/10

Poor

20 Feb 2026

Sivakrishnakumar

Its not good for working people, network was slow and its not secure

10/10

Exceptional

09 Feb 2026

Fantagsia

Very clean, great food, the hallways smell amazing, geeat customer service

Friends_and_family Friends

4/10

Poor

31 Jan 2026

Ashley

Room was not the cleanest, dirty marks in bathroom linen and bedding

6/10

Pleasant

31 Jan 2026

Caitlin

Check in was easy and we got free parking in the underground garage. The indoor pool was cold and the hot tub was broken. Beds were comfortable but we heard people loudly talking until almost 3 am.

10/10

Exceptional

01 Jan 2026

Melanie J

The room was spotless with fluffy duvets and pillows.

Leisure Family

10/10

Exceptional

24 Dec 2025

Julian

Staff were nice

10/10

Exceptional

17 Dec 2025

Jason

As usual, the space and staff were excellent. Its my go to place to stay.

Leisure Friends

10/10

Exceptional

02 Dec 2025

Cynthia

The room was clean. The bed was comfortable. The staff was very helpful. It's a lovely hotel in a convenient location for me.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Doreen

Wonderful hotel. Pleasant, clean, quiet, great staff, lovely lobby

Leisure

10/10

Exceptional

01 Dec 2025

William

Overall, everything was in good shape. No complaints, I enjoyed the service, friendly and helpful staff.

Leisure Self

4/10

Poor

01 Dec 2025

sheela

Someone came into our room without any notice saying he got request from front desk that our AC/heat was having issue and we need called anyone. Found it odd to have someone in out room when nothing was wrong. We had to leave so he was in our room alone not sure how long. Our room was never cleaned even though we did not have a do not disturb sign on the room Saturday. Disappointed as we did not expect this from a Westin experience.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Ilyse

The hotel is a little rough around the edges. Could use a little bit of a refresh, but overall a nice stay with her friendly staff. The breakfast buffet was fair.

Partner

10/10

Exceptional

22 Nov 2025

Shivon

Everything was excellent.

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2025

Alvaro

My stay was honestly great. The room was super clean, the bed was comfortable, and the staff were friendly every time I walked by the front desk. It felt calm, safe, and easy. I’d definitely stay here again.

Business

8/10

Excellent

16 Nov 2025

Susan

Clean and comfortable room

10/10

Exceptional

15 Nov 2025

Janet

Room was large and comfortable. Staff was friendly.

Leisure Self

8/10

Excellent

14 Nov 2025

Tracey

The room was spotless. Good service

6/10

Pleasant

09 Nov 2025

Natalie

The room was very clean and well appointed. It was very loud from the hallways and the city outside. The gym was very handy and the front desk was very friendly.

Leisure

10/10

Exceptional

02 Nov 2025

Kimberly

Staff was fantastic. The restaurant on site was exceptional.

10/10

Exceptional

27 Oct 2025

Julie

The hotel was clean and quiet and conveniently located.

Leisure

10/10

Exceptional

24 Oct 2025

Janardana

Can’t thank the great people who work at the Arlington Westin. Kind and wonderful service.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Brittany

I’ve stay here every time I visit Arlington. Love the hotel and location but every room I get the bathroom tubs need to be refinished. That’s my only complaint. I will be back though.

Leisure Self

10/10

Exceptional

13 Oct 2025

Lisa

Wonderful stay!

8/10

Excellent

06 Oct 2025

Regina

The rooms were great didn’t use the gym or the Bar and the staff at the check in was great

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Hanan

We stayed at the Arlington Westin for a wedding and the front desk in particular Jalin was fantastic. He was helpful throughout our stay and just made it a wonderful experience. He deserves a bonus for his customer service skills!

6/10

Pleasant

05 Oct 2025

Barry

Issues with the room tv. Pool hrs way to limited. Room was clean butsmall

Leisure Partner

10/10

Exceptional

03 Oct 2025

Aziz

Great

2/10

Poor

02 Oct 2025

Timber

Room wasn’t what I booked staff was rude. I disliked everything about my experience there.

10/10

Exceptional

24 Sep 2025

Jason

You can not beat the location of the Westin. It will be my go to when travelling to the area.

Leisure Friends

8/10

Excellent

19 Sep 2025

Ming-Hsuan

Good hotel although the staff needs to pay attention to details (no refill of body wash and had to use soap). The hairdryer is old…

10/10

Exceptional

19 Sep 2025

Nicholas

Comfort and safety. Pleasant atmosphere. Clean.

Front desk — very courteous.

Business_and_leisure

10/10

Exceptional

14 Sep 2025

Sherri

Everything was great here. I loved it. Thanks.

Partner

10/10

Exceptional

11 Sep 2025

Ambica

Lovely hotel room very clean

8/10

Excellent

11 Sep 2025

Long

Good hotel overall but lousy parking rate!

Everything was good except the parking fee of $34/night was ridiculous and it appears like the hotel is trying to make it up for its reasonably priced nightly rate! And the parking was mostly empty for my entire 1-week stay

Business

10/10

Exceptional

05 Sep 2025

David

This is a great hotel at a great location!

Business_and_leisure Family

6/10

Pleasant

02 Sep 2025

Brittney

I expected better being Westin

Bathroom shower was dirty, looks like it wasn’t scrubbed in weeks. I informed the front desk guy and there was no solution. All of the ceilings were messed up especially in the pool area. Pool water was clean but pool area was dirty and no towels readily accessible by your chair.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

demond

Very nice stay

Leisure Partner

8/10

Excellent

24 Aug 2025

Kyle

👍

Leisure Partner

10/10

Exceptional

22 Aug 2025

Chantey

The bed was super comfortable! I slept like a baby! Staff was so accommodating and kind. I was celebrating my birthday and they sent complimentary wine, trail mix and chocolate. I’d stay here again!

Leisure Partner

10/10

Exceptional

21 Aug 2025

Yillah

A great hotel! Impeccably clean with great amenities and very convenient to Metro and shops. The front desk staff was so friendly and very helpful. Nice gym, too! Carpets and color scheme were a little dated, but no big deal. I was grateful for the recycling bins around the property and in the room, but I'd like to see an eco-friendly plan for towel usage. Most hotels aim to conserve water by only replacing towels that guests leave for laundry service vs. changing out towels every day. Other than that, great property, and I'd happily stay here again.

Business_and_leisure Self

10/10

Exceptional

11 Aug 2025

Jerome

Close to most of the events I was attending, it was a comfortable and entertaining environment

Leisure Partner

10/10

Exceptional

05 Aug 2025

Michele

Nice hotel this is my third time staying always a nice hotel the staff Mag was the greeter very nice. Only thing we did not have body wash in the bathroom. I did let them know I was three the next day. Also was not told about the extra $25 had to pay till the bill came. Not cool

Leisure Partner

10/10

Exceptional

24 Jul 2025

Tiffany

It was a great stay.

10/10

Exceptional

23 Jul 2025

Juliane

I’ve been staying here for about a year once a month for a business trip. This property is great! The staff is friendly, it’s clean and convenient.

Business Self