Name: Citizenm Washington Dc Georgetown
Address: 3401 K Street Nw, Washington, US

8/10

Excellent

01 Aug 2026

Jon

Room was small, but that was probably an over site on my part.

10/10

Exceptional

28 Jul 2026

Fanta

Absolutely superb experience in every way.

10/10

Exceptional

27 Jul 2026

Jewel

I loved the decor. The rooms was perfect. Great location!

10/10

Exceptional

27 Jul 2026

Shadeara

Just getting to the hotel is a hassle however once there it is nice and quiet. I was on the 6th floor and we had a beautiful view of the Potomac River. I’d stay again.

10/10

Exceptional

27 Jul 2026

Nicola

This was a great hotel really great location breakfast for curb rooms were small but very very clean and was all you needed a perfect day for Washington

4/10

Poor

27 Jul 2026

Valentina

The location of the property is incredible considering its price, also the staff is very helpful and friendly in general. However I had some issues with my check inn the second day, they told me I canceled my stay even though I payed the day before and my stuff was inside the room. It is a “tech-oriented” place which I assume is the reason behind most of their problems, the cleaning service got canceled as well even though I did not do it. Overall the staff helped me with what they could, but I would just recommend this place for its location. P.S. if you’re staying with someone else heads up to the privacy inside the room because the bathroom wall is glass and there is not proper separation between it and the bed (not my favorite aspect as well).

10/10

Exceptional

26 Jul 2026

Katelynn

All of the staff were super friendly and I liked the decoration of the place.

10/10

Exceptional

26 Jul 2026

Craig

everything was great

10/10

Exceptional

26 Jul 2026

Chakong

One of the best experiences I’ve been to. Would No doubt come back to this place. And I would highly recommend this place to anyone who is looking for a getaway.

10/10

Exceptional

26 Jul 2026

Joel noel Wa Kabange

Clean space

10/10

Exceptional

26 Jul 2026

Cano

Definitely recommend

10/10

Exceptional

25 Jul 2026

Amya

Nice hotel, love the ambient lighting and technology. I’m glad they put one here!

6/10

Pleasant

25 Jul 2026

denny

Room are very but very small.
Staff is helpful

10/10

Exceptional

23 Jul 2026

Gopi

Amazing, friendly staff. Quaint hotel with family room style lounge. 24/7 bar & food. Loved it. Would go back.

10/10

Exceptional

22 Jul 2026

Liudmyla

Nice

10/10

Exceptional

22 Jul 2026

Enmanuel

El lugar muy agradable y limpio me encantó los recomiendo muy céntrico

10/10

Exceptional

22 Jul 2026

Thomas

My favorite hotel in DC. Modern and perfect amenities.

10/10

Exceptional

19 Jul 2026

Jada

Very nice hotel and modern, loved the kitchen and bar, staff was friendly and helpful, nice area

Partner

10/10

Exceptional

18 Jul 2026

Amaya

Great stay! Will be back!

Self

2/10

Poor

18 Jul 2026

Inga

The room was infused with a smell that made it unlivable. The hotel said they could not provide a refund even though the room caused respiratory issues with us. Stay away if you value breathing!

Family

10/10

Exceptional

17 Jul 2026

JESSICA

I loved my stay very much I would definitely stay there next time I come to Washington DC

Self

10/10

Exceptional

16 Jul 2026

Catherine

This is a newly opened addition to the Citizen M hotels in DC. It’s beautifully designed with bright modern decor. Every staff member I met was gracious and friendly and eager to assist with any needs I had. The location is ideal at the edge of Georgetown with a river park a block away. Good food and drink at the hotel and many other options within a few blocks. I highly recommend this hotel. I was here 4 nights and will return next time I come to DC

Self

6/10

Pleasant

15 Jul 2026

Evgueni

Too fancy

10/10

Exceptional

14 Jul 2026

Natallia

The ambiance of this place was amazing, as well as the service and amenities. You will definitely catch me coming back, not only in DC, but at a different Citizen Hotel in a different city. My new go-to!

Family

10/10

Exceptional

13 Jul 2026

Kimberly

Beautiful hotel in a great location. Minutes from M Street NW. Fabulous hotel and bar staff! Very clean, awesome room with a view of the Potomac and very chic hotel lobby. Highly recommend.

Partner

10/10

Exceptional

13 Jul 2026

Claire

Super clean and staff was very friendly! Would recommend!

Partner

10/10

Exceptional

12 Jul 2026

Joanna

Very nice hotel. The room was extremely small and there were no wash clothes. Other than that, I would definitely stay again. Love the location!

Partner

8/10

Excellent

11 Jul 2026

Ted

The location is ideal for exploring/walking in Georgetown. Bus service is the only public transportation available. The Metro Rail is available but not within walking distance. The room was small but the accomodations were excellent for my short two-day stay. I did have to figureout the high-tech electronics (Apple ipad) to control EVERYTHING! As a first time guest it would have been helpful to have a printed how-to info card for reference or more details from the staff when registering. Overall, I give it high ratings for quality and service during my stay.
Post checkout issues:
After leaving quickly to catch my flight, I realized I had left an important folder behind. It was impossible to make direct voice contact with hotel staff to have the forgotten item located and shipped to me. I think their AI phone system has a glitch and the recent opening of this property my be the issue. It has only been two days since check- out and still voice or written communication has happened. Very frustrating!

Self

10/10

Exceptional

09 Jul 2026

Mary Beth

The property is in a great neighborhood. The cafe and bar in the lobby are so convenient! It’s is clean and comfortable. The rooms are small (in a cozy way) but it was just me traveling for work so it was perfect. So is the price! My only suggestion is brighter lights in the ironing room. This might be my new go to for my monthly DC trips!

Self

10/10

Exceptional

09 Jul 2026

Cindy

Awesome friendly and patient staff!! Everything was perfect!! Rooms were clean and comfortable slept through the night. Compact rooms but then again it’s the perfect size for a couple. Close to the wonderful restaurants and shops in George Town. Bartender was so nice. I will stay again next time I visit beautiful Georgetown.

Partner

10/10

Exceptional

08 Jul 2026

Greg

I had a very unfortunate accident in my room where my shelf and clothing rack came unmoored from the room and shattered all over the floor. The team immediately sent up maintenance, housekeeping, paid for a complimentary breakfast, and sent some clothing that was the dirty by the event to the cleaners for me.

Self

8/10

Excellent

07 Jul 2026

Greg

I liked the property, but the actual room is tiny! Like a cabin on a ship! The bed is on a hard platform, and the mattress was too firm! The staff was amazing, and it was clean.

Partner

10/10

Exceptional

07 Jul 2026

Kamila

Since my daughter will study at Washington dc, I found a new home at Citizen M Georgetown. Amazing hotel with the vibe that fulfil my heart. Everything is just perfect there. See you soon

Family_with_children

10/10

Exceptional

06 Jul 2026

Arslan

This was by far the most interesting hotel I’ve stayed at with all the amenities of modern life.

10/10

Exceptional

06 Jul 2026

Mike

Great room!

Family

6/10

Pleasant

05 Jul 2026

Robert

Very different hotel. The bed is against the wall so you have to climb across to get in. The bathroom is like being on a cruise ship. There is no parking, you’re on your own, they do not have drip coffee so you have to pay for a fancy one. The rooms are so small but the price is outrageous.. we paid over 700.00 for two nights. You have to use a tablet to control climate, sign up for cleaning etc..some may like this new vibe but not us.

Partner

2/10

Poor

05 Jul 2026

marie

We checked into our room. On a busy night 7/4 and only 1 person behind the bar. Then our room had wires hanging where there should have been shades. No shades on two big windows facing another building. No privacy. The answer was free breakfast!! We left.

Partner

10/10

Exceptional

03 Jul 2026

Greg

It was great.

10/10

Exceptional

03 Jul 2026

Milton

Las instalaciones del hotel de verdad son muy bonitas, las amenidades, el bar, las salas de estar, las habitaciones,todo es muy bonito. Es realmente un concepto agradable y diferente. Y lo mejor de todo es que está frente al Río y se pueda caminar cerca y es hermosísimo! 10/10

Self

8/10

Excellent

03 Jul 2026

Dan

Incredibly poor and over priced breakfast

Self

2/10

Poor

02 Jul 2026

tish

I never got a room key that worked during my visit. I had to have a staff member open the room door every time I needed to get into my room. I was really not ‘free’ to come and go. Issue never got fixed. This was unacceptable.

Self

10/10

Exceptional

01 Jul 2026

Jillian

Futuristic!

Family

10/10

Exceptional

29 Jun 2026

Marcus

Amazing stay. Amazing ambience in the hotel.
I like the touch of the iPad controlling everything. Though the iPad froze a few times, it was as simple as hitting the lock button and then unlocking it, and it was fixed.

Be able to set the light colors and dim the lights and set a “mood” on the tv, all through the iPad, made for quite a night.

Definitely get the breakfast that comes with the room, nice way to replenish from the night before. Some good options.

Highly recommend. Will absolutely be staying here again.

Partner

10/10

Exceptional

28 Jun 2026

farzana

Very clean, safe, wonderful staff

Self

10/10

Exceptional

27 Jun 2026

Cassidy

Truly had a great visit and was very impressed with the property. Gives a resort feel with smaller rooms, 2 people max. Only downside is I wasn’t informed to scan my card every time I had to the elevator which is very very minimal issue. Great location in the Georgetown area and a bus stop very close that heads towards the metro. Will definitely stay here or at another citizenM.

Partner

10/10

Exceptional

27 Jun 2026

Miladys

Remodelado todo muy moderno

Partner

6/10

Pleasant

26 Jun 2026

Dan

Woman who checked me in was fantastic. Owen at the bar was wonderful great conversationalist. One of the morning male breakfast workers Thursday was incredibly rude made me feel rather uncomfortable

Self

6/10

Pleasant

25 Jun 2026

Cristin

Clean and cool; good food.
Staff was not great. At check-in, there were 3 employees. They made me wait while all three of them “helped” another patron.
Later, i needed an iron—-the irons are in one room on the 2nd floor so u have to get dressed, go iron ur stuff in a room with others.
I was on a phone call in the lobby, which is where the food, bar, and work-spaces are set up. An employee was vacuuming. She proceeded to vacuum around me (within inches of me) while i was on the phone. I couldn’t hear anything.
Lastly, we woke up on our 2nd morning to our room reeking of marijuana. The hallway was even worse. It seemed to be coming from a staff room, as it got worse when that door opened.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Sarah

Me and my boyfriend stayed here for a couple days wasn’t the best experience, the iPad that is connected to everything stopped working, we asked front desk if it can be fixed they said yes and didn’t fix it. We also couldn’t change AC temperature it was freezing we asked the front desk if they can manually higher it and they didn’t. The tv would also turn on randomly in the middle of the night. The bed is extremely uncomfortable and hard as a rock and the pillows were very flat. Other than that the hotel is new and has a nice smell.

Partner

8/10

Excellent

23 Jun 2026

William

I stayed at this place the very first night it opened. Everything was new and clean, and the staff was helpful. The rooms are tiny, and seemed more in line with places I've seen in Europe than in much of the U.S. The hotel offered a buffet breakfast for $25 — pricey, but it was good.

Bicyclists ending or starting long trips on the C&O Canal, take note: This hotel is very well situated for you.

This hotel was at the end of my trip from Pittsburgh, along the Capitol Crescent Trail, one of DC's paved bike paths. If you're coming from upstream, pick up the Capitol Crescent as you ride into the city — it parallels the last few miles of the C&O tow path, and the pavement is smooth.

I wish hotel management understood that long-distance cyclists could be part of their customer base. When I arrived, an employee said I could not bring my bike to my room, and suggested I lock it up outside. That didn't seem safe, so the hotel agreed to store my bike in its luggage room, which was fine. My room might have been too small to contain both me and my bike, but I would have made it work. CitizenM people need to learn about us!

There are plenty of restaurants and other businesses within walking distance, accessible behind the hotel, uphill and over a pedestrian bridge. The nearest DC Metro station is about a mile away.

Self