Name: Sheraton Pentagon City
Address: 900 S Orme Street, Arlington, 22204, US

10/10

Exceptional

21 Jul 2026

Brandon

A must stay! Will book again and again!

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Brandon

I would first like to give a shout out to Stephen or Steven! He was amazing as an agent at this hotel. They have a fairly convenient bus trip down to the metro station! Rooms are comfortable and spacious! I would book here again and again! I only wish they have the bus go the airport earlier than 9 but I might just have to just plan my flights around that schedule too! The last time I was here their breakfast was phenomenal as well

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Maya Hideki

Good stay! It is a good hotel if you are stopping by and if you have a car. The rooms are renovated and quite big, but the common areas are outdated. Steven at the front desk gave the most excellent service!

Partner

10/10

Exceptional

20 Jul 2026

Patricia

Breskfast was good, lots of choices on buffet.

Family

8/10

Excellent

18 Jul 2026

Jasmine

Rooms were comfortable and clean. Easy check in and check out service

Partner

2/10

Poor

18 Jul 2026

Nana Lee

The building is old and the door knob was not working. Stayed three nights and every time we go in and out, door would be jammed and had to go down to front desk to call for maintenance. Next door guest also said that they had a same issue and had to try multiple times to unlock the jammed door knob.

Family_with_children

10/10

Exceptional

18 Jul 2026

Shannon

Great location and friendly staff

8/10

Excellent

18 Jul 2026

Fred

The hotel was clean, and our room had a very good view of DC. The ride to DCA was safe, helped with luggage. Good value for the money.

Partner

10/10

Exceptional

18 Jul 2026

Andrea Marcela

Everything perfect we loved

Partner

4/10

Poor

18 Jul 2026

Christopher

Very old looking hotel needs a lot of upgrades

Partner

8/10

Excellent

17 Jul 2026

Brandon

Breakfast was sub par. Expensive buffet for less than average eggs and breakfast meat. Staff was great!

Partner

10/10

Exceptional

17 Jul 2026

Denise Mary

Beautiful and comfortable. Would stay here again.

Partner

10/10

Exceptional

17 Jul 2026

Marina

Sheraton Pentagon City Hotel is a nice, clean, well-maintained place. It's conveniently located 5 minutes drive from DCA airport and Washington, DC downtown.

Beds and pillows were comfortable, breakfast bar offered quite a few options and Starbucks coffee variety.

The only annoying thing was AC in the room, it was very noisy. There are no options to turn the fan off. We had to turn AC off for the night.

Family

10/10

Exceptional

17 Jul 2026

patricia A

Perfect Stay! Room comfy, restaurant breakfast excellent food and service. Dinner of salmon was wonderful. Shuttle service on time, helpful and kind. Front desk knowledgeable and helpful. Will definitely stay again on my next business trip to DC

Partner

10/10

Exceptional

17 Jul 2026

Eugenio

Good experience .

Family

6/10

Pleasant

16 Jul 2026

Vineet Kumar

Everyone should be made aware of the fact that the “free breakfast” is only for two people per room, even if you are four people staying in one room.
Nobody tells you about it - its not on expedia, not when you check-in. Only when you go in the morning to get “Breakfast Coupons”. I dont mind paying extra $25 pp for the breakfast but it’s the way how you get treated when you try to talk to the staff about it. I am very disappointed in the staff.

Family

8/10

Excellent

16 Jul 2026

Pamela D

Everything was good. At the end we did find a used panty liner behind the chair in the room. Also I bought my own towels and one was a white wash cloth and I kept it on my gray bath towel and it was taken (I assume for washing). All is well though.

Partner

10/10

Exceptional

16 Jul 2026

Mercedes

it was good.

Self

10/10

Exceptional

16 Jul 2026

Parick

Very friendly and helpful staff.
Room as spacious and very clean and well maintained.

Friends_and_family Friends

6/10

Pleasant

15 Jul 2026

Batbayar

I liked that it's closer to some amenities.
AC was a bit loud. In general, the property is a bit outdated. There were mice running in the restaurant after closing. I was a bit shocked.

Family_with_children

6/10

Pleasant

15 Jul 2026

Cristina

First room i got was a nightmare and one of their staff was rude. Thankfully the others heard and understand my cry. Imagine checking in a room full of broken stuff like coffee maker, the accessible chair in the tub which was very unsafe, the outlets. To top it all the front desk name asya told me well you booked that room like its the only room for me. Luckily the asian lady and steven helped me out.

Family_with_children

4/10

Poor

15 Jul 2026

jalisa

The room smelled like an animal had been in it. The bathroom had food stains on the wall. My blanket was dirty housekeeping gave me more but that had a stains on them as well. Several of the fresh wash clothes had big yellow stains on them. I’ve stayed here twice before and it’s definitely going downhill slowly. This was my last stay.

Family_with_children

8/10

Excellent

14 Jul 2026

Randall

Enjoyable hotel stay. Staff was very nice and very informative. The shuttle service worked out really well both to the airport and to the metro station. Purchased the breakfast plan with my room and I would advise everyone to do the same. Overall, very nice and would stay there again.

Partner

8/10

Excellent

14 Jul 2026

Tanya Sue

Standard. Airport shuttle.

Friends

10/10

Exceptional

14 Jul 2026

Melvina

Clean rooms

Friends

6/10

Pleasant

13 Jul 2026

Sophia

The property and price was good however the AC made a horrible sound every 45 minutes approximately. This made sleeping difficult. This issue along with others were reported and we were told they would come but no one did the entire time we were there.

I think overall it would have been a good experience if not for the unresolved issues.

Friends

10/10

Exceptional

13 Jul 2026

Karen

Room was always clean. Staff was extremely helpful. Shuttle service to mall and airport was outstanding. I would highly recommend.

Family

6/10

Pleasant

13 Jul 2026

Erika

I'm sure at some point, this hotel was very nice, however, it is now mediocre at best. I will say that I mistook this location to be a 4 star, which is my mistake, as I was reciewing many options prior to booking. The hotel is very dated and could use some upgrading. The amenities are lacking and the stated available services are not true. For instance, they advertised that room service is available, but when I called I was told that room service was \"not working.\" Moreover, the phones don't allow one to use the assigned buttons to reach the various hotel service providers and many of the buttons do not work and are no longer labeled properly.
However, on a very positive side, the staff was quite helpful in accommodating to the best of their abilities. They were friendly, professional, and always presented themselves well.
The shuttle service albeit not as timely as stated was a great option to use when navigating to and from the metro train station. The location was very convenient to allow us to enjoy the activities around America's 250th birthday. And I was thankful that we were able to be so close and conveniently located to everything. Thank you for the experience.

Family_with_children

6/10

Pleasant

13 Jul 2026

Joellis

Very clean…… but no hot showers

Friends

6/10

Pleasant

13 Jul 2026

Justin

It was clearly once a nicer hotel, but has slipped over time. That happens with 50+ year old properties that don't receive investment over time to stay top tier. Hotel was acceptable but the experience was not worth the price I paid. Staff were helpful for the most part but it's clear the hotel is being run on the cheap. The main thing this hotel has going for it is its location. If you are lucky enough to score the rooms facing east, the view of DC is incredible.

Family

10/10

Exceptional

13 Jul 2026

Kate

comfortable room, great personal care products, extra towels and even fresh bottles of water!

Friends

10/10

Exceptional

12 Jul 2026

Brandon

This is a stay I can’t tell you enough is worth the stay! So close to DC and transportation and shopping options!

Self

10/10

Exceptional

11 Jul 2026

Brandon

I have stayed here multiple times with my wife and myself and I will continue to book this hotel in the future when staying in Washington DC! The airport shuttle and shuttle to the shopping area are so convenient as it is also close to the Metro system!

Self

10/10

Exceptional

11 Jul 2026

Victor

Shuttle to town

10/10

Exceptional

11 Jul 2026

Jose

Cuarto limpio y amplio espacio. Excelente desayuno muy variado. Staff muy amable. Parking comodo.Hotel muy centrico con una nice view.

Family

10/10

Exceptional

11 Jul 2026

Fariz

Nice place

Partner

10/10

Exceptional

11 Jul 2026

Senela

Clean and air conditioned room. Nice hotel. Very convenient location.

Family_with_children

10/10

Exceptional

10 Jul 2026

Lyric

I had a great stay. I definitely will be back.

Self

4/10

Poor

08 Jul 2026

Dalia

The counter person was not welcoming at all. It was my first day in Washington and he looked at me weird because I was wearing red, white and blue and then asked if I was there for the 4th of July festivities and I said yes. He proceeded to tell me how \"he stays away from ALL THAT STUFF\" and that he doesn't why people even go to that stuff if you can't even see anything because of the smoke. That was a horrible welcome. Glad I stayed at another hotel the rest of my 5 days!!

Self

10/10

Exceptional

08 Jul 2026

Dawn

Just an overnight. Ut so glad we stayed here. The hotel should have been priced for way more!

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Jan

Beatrice was an amazing and delightful waitress. The accusations were both quiet, clean and comfortable.

8/10

Excellent

08 Jul 2026

Gerard

Check in was very slow when I arrived, but my stay was very good once I finally got my room.

Self

10/10

Exceptional

08 Jul 2026

Yurika

It was an excellent hotel and very close to main city.

Family

6/10

Pleasant

08 Jul 2026

Sivakumar

1. Old building, elevator service to few floors not working.
2. Slippery bathrooms
3. Breakfast service is not good with paid voucher.

Family

4/10

Poor

07 Jul 2026

Lorin

I was in a basement room looking out at a retaining wall, and there was no working elevator to my floor on check-in day. The room had a palm sized spot of blood on the carpet by the sink, outside the bathroom, which I stepped on in stocking feet before I saw it. The heel of my sock was damp and red/brown. On the doorframe of the bathroom there was a pool of dried blood which had been wiped up the jamb, and blood was splattered to the other side of the jamb. I believe what was there had already been “cleaned” by hotel staff, but it was in no way clean, sanitary, or presentable. The provided photos were taken AFTER the cleaning crew cleaned the blood while I was still in the room.

The hotel moved me to a different, higher up, clean room and offered to refund the first night of my stay. It has been 11 days, and there is no evidence of a refund.

Self

8/10

Excellent

07 Jul 2026

Barbara

Good place to stay if you are stranded at Washington National Reagan Airport - shuttle bus saves on transportation costs.

Self

10/10

Exceptional

07 Jul 2026

Victor

Very nice people

8/10

Excellent

06 Jul 2026

Kathy

Our room was excellent. Looked out onto the pentagon and Arlington cemetery.Could see the river and some of monuments from our room on 11 th floor. We watched the fireworks from our room. Very easy to get an uber anywhere. Would recommend this hotel to anyone wanting to see D.C.

Partner

8/10

Excellent

06 Jul 2026

Lucia A

The shuttle service were convenient, but not advertised or all the locations you could be dropped off at.

Self

10/10

Exceptional

06 Jul 2026

Joshua Ray

Will return again.

Partner

10/10

Exceptional

05 Jul 2026

Tim

The staff was very friendly and welcoming. One thing about the hotel: there are two separate buildings, so make sure you know building your room is located. The breakfast buffet is expensive - limited options. Location is very convenient to Arlington Cemetery/highways.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Lonnie

We were there for the 4th of July. The staff was amazing. They had a special event for the 4th with free food and drinks for guests. The breakfast was delicious with many options and the staff in the restaurant were top notch. The only complaint we have is that my mom's room bathroom door wouldn't open all the way. While she doesn't need a fully accessible room, she does need to be able to roll into the bathroom to transfer

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Xavier

Good location. Very good amenities including the restaurant bar and shuttle. Front desk staff were very nice and responsive.

Partner

2/10

Poor

03 Jul 2026

simone

Booooo!

Family_with_children

6/10

Pleasant

03 Jul 2026

Kai

Room was clean and updated but toilet ran when you flushed, shower had water and moisture damage. No microwave

Partner

8/10

Excellent

02 Jul 2026

James

First night was horrible. I booked 2 beds and they gave me 1 bed with a foldable bed for my mother in law who’s is 95! Then, the air conditioning would not go off so they put a blanket over it for the night.

Then we talked to Asia the next morning and she made everything right with a room with 2 beds a view of DC and complimentary breakfast for the rest of the days we were there. Thanks a lot for the help, really appreciate it.

Family

10/10

Exceptional

02 Jul 2026

Catherine

The shuttle service was amazing. The front desk was so helpful. The cleaning crew kept our room so beautifully cleaned.

6/10

Pleasant

01 Jul 2026

Shennan

Restaurant at hotel was overpriced and mediocre at best, although staff were friendly. Hotel is outdated and poorly maintained. Door deadbolts broken, one elevator out of service. Horrible scent being piped in—yuck no thanks I hate fragrances. Staff was friendly though.

2/10

Poor

30 Jun 2026

Jose

Already gave comments

Self

10/10

Exceptional

30 Jun 2026

Natalie

The staff was polite, professional and friendly. The rooms was clean, spacious and comfortable. I will definitely share my thoughts with other and I will stay there in the future.

10/10

Exceptional

29 Jun 2026

Valerie

Enjoyed the stay because the room was cleaned.

Partner

10/10

Exceptional

29 Jun 2026

Shelli

We had an incredible stay! The staff were so welcoming and extremely helpful.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Guy

Great location. If your booking this expecting a waldorf Astoria that's not what it is? Its a humble older sheraton with great staff. Appreciated my youngin' Ahmer hospitality with early checking as my son and I had a long day. Again rooms are solid spacious bathroom was solid. Its a great bivouac spot( compliment) to go check out DC. Warning if you are using a rental car to go back and forth across the bridge the traffic to DC is atrocious!

Family_with_children

10/10

Exceptional

28 Jun 2026

Nevillie

Nice hotel

Partner

10/10

Exceptional

28 Jun 2026

Fatih

clean room,amazing staff,nice view 🌺

Self

10/10

Exceptional

28 Jun 2026

Erik

Loved the room being cool when we first came in. Restaurant staff was exceptional. Check in was exceptional.

Partner

6/10

Pleasant

28 Jun 2026

Belinda Maughan

Location is ideal if you are going to Arlington cemetery but otherwise this hotel is in the middle of nowhere. Not near any metro stops so you will need a car if you’re going anywhere else. There was a baby and dog in the room next to us and the walls must be thin because the dog barking and the baby crying woke us up repeatedly. Nice that they allow pets and welcome families but not good if you’re in the next room. The room was very clean and restaurant and cleaning staff very friendly. Front desk not so nice and they never answer the phone.

Family

10/10

Exceptional

27 Jun 2026

Diedre

Helpful staff

6/10

Pleasant

27 Jun 2026

Belinda

Very convenient if you are going to Arlington but otherwise there is nothing near the hotel

Family

4/10

Poor

27 Jun 2026

Walter

Tired

10/10

Exceptional

27 Jun 2026

Stalin

Good area. Bad parking structure.

Family

6/10

Pleasant

27 Jun 2026

Angela

Staff sheree not friendly...bathroom had mood

Family

6/10

Pleasant

25 Jun 2026

Ricki

Front desk lady was rude with an attitude.

4/10

Poor

25 Jun 2026

Joseph D.

everything was worn. light bulbs out. i got bitten by some bug in bed at night.

Self

6/10

Pleasant

24 Jun 2026

Martin

Stayed one night for airport.
Hotel provides shuttle to and from DCA. Takes about 5-10 minutes.
Common areas and the bar are nice.

Room was not good. AC was so loud I turned off. In the room there were exposed wires, wall paper peeling, broken USB sockets, holes in paneling. Items a well maintained hotel would have sorted out.

Self

10/10

Exceptional

24 Jun 2026

lourdes

I love everything about the staff ❤️ 😍 💕

Friends

6/10

Pleasant

23 Jun 2026

Dorothy

The location is good enough to get to the downtown area and also close to Arlington Cemetery.

Friends

10/10

Exceptional

23 Jun 2026

Valerie

The staff very friendly and the hotel exceptional

Partner

4/10

Poor

23 Jun 2026

Danny

Requested a king but when we got there they only had rooms with double beds. Very dated.

Family

10/10

Exceptional

23 Jun 2026

Sheldon

Overall great experience!

Partner

10/10

Exceptional

23 Jun 2026

Goundo

This is one of the cleanest hotels I have stayed at. I have this issue where hotels gross me out, but I did not have that feeling there due to how clean it was! I had the option to adjust my AC temperature which was really nice because I get really cold.
Overall, O enjoyed staying at the Sheraton Pentagon City hotel and would definitely go back there.

Self

10/10

Exceptional

22 Jun 2026

Danny

Front desk was professional, attentive, polite and very helpful. Lobby and our room were clean and orderly.

Friends

4/10

Poor

21 Jun 2026

Abdullah Al

This hotel definitely saw better days. My room smelled like mold, the staircases were very unsafe, dirty, no carpet. The elevator from the parking garage didn't work, but the hotel was kind enough to not charge for parking to make up for it.

Family

10/10

Exceptional

21 Jun 2026

Iris

We definitely enjoyed our stay and we will be returning soon.

Partner

8/10

Excellent

21 Jun 2026

Whitney

Clean room
Staff pleasant

Partner

10/10

Exceptional

21 Jun 2026

Ramón

Great hotel for a quick stay. This is the second time we have stayed here.

10/10

Exceptional

21 Jun 2026

Laquasha

Guest services was A1 the Juneteenth weekend crew was amazing!!! Amir and every one was so nice , I’d come back just because of them! THANK YALL!!

Friends

10/10

Exceptional

21 Jun 2026

Kendra

Room was clean, comfy, check-in was quick and easy, I will say we didn’t have to deal with any parking so I don’t know what the situation was there. Room service was slower than I’d like, but the food was great. Overall I’d recommend it. Not far from all the sights in D.C.

Family

10/10

Exceptional

21 Jun 2026

Michael

Great location for me, walking.

10/10

Exceptional

20 Jun 2026

Angela

Jared was extremely pleasant and helpful. Great personality and very accommodating. Thank you for making my stay a great experience.

Friends

4/10

Poor

20 Jun 2026

TERESA

Please think twice about going here if you are an airport traveler. The shuttle service is absurd (we waited one hour and twenty minutes). We only chose this hotel cause it was close and with a shuttle and because I stayed at the Sheraton in Crystal City and it was great. This one is not. Guests go there to party and make lots of noise. We did not sleep at all and would never step into this Sheraton again.

Partner

4/10

Poor

20 Jun 2026

Angela

Carpets were dingy. Room has an odd odor when the AC was on so we kept it off. Only stayed here on night due to flight cancellation. Free breakfast included personalized omelette so that was good. Staff was nice and it did have a free shuttle to/from DCA

Family

10/10

Exceptional

20 Jun 2026

Srinath

Clean, good hospitality

6/10

Pleasant

19 Jun 2026

Robert S

The elevator didn’t work from the parking garage to the main floor.

However, Sou Chef Javon was outstanding. He saw us trying to get our luggage in and he grabbed our bags and took them to our room and later returned with bottles of cold water to ensure we felt welcome. He deserves a raise.

Ashley at the check-in desk was very kind.

Partner

8/10

Excellent

19 Jun 2026

Adeniyi

Air conditioning was very good

Self

10/10

Exceptional

19 Jun 2026

Kyle

Overall was a great stay! Would stay there again

Partner

10/10

Exceptional

18 Jun 2026

Eric

Great room decent price, only downside is paid parking

Partner

2/10

Poor

17 Jun 2026

Amy

As usual we go to check in and everything was fine. A young man named Amier checked us in & everything was great. We went to the garage to park the car & gather our luggage to head to the room & imagine our surprise when the elevator was out of service. We were NOT told this upon checking in. There were no signs as to were to go. We had to search the garage for the stairs. My husband carried the luggage but we had other bags that were not light that I had to carry up 2 flights of stairs. Later that day when seeing Amier I asked why he did not let us know about the elevator he shrugged his shoulders and said my bad & kept doing his paperwork. I don't believe for 1 minute that he felt bad or really was sorry in any way. We have stayed at this hotel for years coming to that area. I spoke to Arya upon check out & told her everything she assured me that her supervisor Michelle would be calling me. Well that never happened. I was also told that I was not the only person that Amier did not tell about the elevator. There are pleanty of hotels in that area & it looks like we will have to find another one to stay at. As I certainly understand a hotel being under construction, it was the attitude of Amier that was my disappointment in the hotel. Also the fact that I could not get the chance to speak with his supervisor at some point.

Partner

10/10

Exceptional

15 Jun 2026

James

Sherry, I at the front desk was outstanding. I will always stay there when I return. I

Self

6/10

Pleasant

15 Jun 2026

Omar

The door key never works when you get assigned a room