Name: Doubletree Hotel Washington Dc -Crystal City
Address: 300 Army Navy Drive, Arlington, 22202, US

Doubletree Hotel Washington Dc -Crystal City

Washington D.C. - DC · United States

100 reviews shown

10/10

Exceptional

05 Aug 2026

Alejandro

Excellent customer service. Clean and spacious room. Parking too expensive.

8/10

Excellent

28 Jul 2026

Irvin

Nice hotel could use an remodeling but very friendly staff

10/10

Exceptional

27 Jul 2026

James

Staff was extremely helpful and provided important information on local transportation and dining options.

6/10

Pleasant

26 Jul 2026

Marcos

Clean beds and sheets. Bit of old carpet smell. Easy to fix details are neglected, such as messy shower caulking, cabinet paint, faucet and shower hardware, etc. property in decent shape but showing neglected wear and tear.

8/10

Excellent

25 Jul 2026

Jacquelynn

The check-in line was enormously huge and everyone else was offered a chocolate chip cookie when they arrived except for me. I wasn’t going to ask for one, but I thought that was standard policy.

2/10

Poor

24 Jul 2026

Khelsey

This was by far the worst stay we have had with Hilton. The staff were incredibly unfriendly and unhelpful. They were charging family members inconsistent pricing for meals as well as inconsistent rules regarding hotel policy. They wouldn’t let a family member take a to-go box for the breakfast we paid for because he wasn’t a veteran or the tip wasn’t large enough. Unfortunately, I would recommend any other hotel except this location.

10/10

Exceptional

20 Jul 2026

Mary

The staff at the check in/out counter were amazing. Especially the person who checked me in. She had a beautiful personality and was very friendly and helpful.

The rooms were very clean.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Kevin

Great

4/10

Poor

15 Jul 2026

Alasia

I only had the room for one night. Did have a bit of a weird smell but overall was decent. But after the stay I now have itchy bug bites on my arms and legs.

Self

10/10

Exceptional

15 Jul 2026

Latonya

Excellent customer service 10/10

Self

4/10

Poor

13 Jul 2026

Terrelle

My issue was the fact that the bugs were huge there. Another issue I had was the fact there was no ice machine on the floor, wasn’t told this upon checking in. Paying $51 for overnight parking to park at a hotel we paid to stay in is outrageous to me.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Hector

The hotel was in a good location. Whole foods is just a block away. Costco a few more blocks down the street. The pentagon mall was also a few blocks away and the metro also very close by. The neighborhood felt safe. The hotel room was clean, but the AC was not working properly. I called it in immediately and when we came back by the end of the day, it was the same. They said they did send someone to fix it, but we still had a hot night. Called it in again the next morning and same thing. I asked them for an oscillating fan at least but no luck. The hotel had some construction or renovation signs on my floor at least 12th floor, but we never saw anyone doing anything. Also, I asked them for more hangers and an extra pillow the first day and nothing no one ever came thru on that request, even though they had said that they would send someone over shortly.

Family_with_children

10/10

Exceptional

13 Jul 2026

Megan

I have stayed here several times.
I love the skydome!
The staff is above and beyond!!!
Very comfortable rooms.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Charles

Property walking distance to metro at the Pentagon. Breakfast buffet was average fair but pricey.

Self

8/10

Excellent

12 Jul 2026

The property is old and the HVAC can’t keep a consistent temp at 74 degrees in the summer.

Family

4/10

Poor

10 Jul 2026

Raymond

All the Staff were above and Beyond expectations! The room was not! The front room had a refrigerator that had a frozen freezer compartment. I called the Desk immediately and was told that a different fridge would be put in the room. The refrigerator was not replaced till the next day. However the Staff was very apologetic for the issue. The toilet in the Bathroom was extremity loud when flushed and seemed like it was going to fly away from the wall every time it was flushed. The night light in the bathroom was extremely bright we had to keep the bathroom door closed at night. The faucet in the tub would continue running after the shower was turned off and the water drained from the shower head. We were there for the 4th of July and all reservations for the Hotel Restaurant were booked. When we found this out we also noted that they would be using the Meeting rooms for fireworks viewing. When we asked about going to the meeting rooms we were told that the spaces were already sold out. No advances notice was given to people staying at the hotel who should have had priority. They were constantly working on the Escalators however the elevators still worked. This was the first time I had ever been in a hotel that did not have a swimming pool. That would have been nice as the temperature while we were in D.C. was above 100° for several days.

Partner

10/10

Exceptional

10 Jul 2026

Arnold

The rooftop dining was very good. The fitness center was excellent.

Self

10/10

Exceptional

10 Jul 2026

Jason

Staff was excellent. We arrived early and they offered storage for luggage. From the Bell hop to the front desk to the cleaning staff everyone was friendly and helpful. Room was clean but the furniture could use some shampooing. Visible stains.
The restaurant menu has something for everyone. Bar menu was adequate. However the mixed drinks are all pre-mix so don't expect the drinks to taste bespoke.
They currently housed a lot of National Guard. When we met them coming and going they conducted themselves as expected, professional and friendly. God Bless them.

Located a couple of blocks from the Metro, Starbucks, multiple restaurants and the Pentagon City mall.. Very convenient.
We enjoyed our stay. We did not see everything in the 3 days there so we are planning on coming back in the Fall. ⭐️⭐️⭐️⭐️

Partner

8/10

Excellent

09 Jul 2026

Sherry

Everything was very clean and comfortable. The online amenities were very misleading as the shuttle does not go to Pentagon city Metro and the menu for the market has definitely changed, and much more expensive. The refrigerator was old and unlevel, needs to be replaced. However, the view was fantastic for the Fourth of July flyovers and lighting of the Washington monument. Staff were very responsive to any needs and very kind. Overall, would recommend and would stay again if in Washington DC.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Douglas

The room was clean but needs a complete refresh. Older worn rugs; old bathroom with peeling wallpaper, chipped worn door, chipped tub, very slow drain; older furniture with bottom material peeling off. Expected more from a $300 a day Hilton property. Staff was great. Food options were expensive. Would probably stay elsewhere in the future.

Family

10/10

Exceptional

07 Jul 2026

Jeffrey

Arrived after an unexpected flight cancellation very late at night and the staff was incredibly helpful.

10/10

Exceptional

06 Jul 2026

David

Excellent location to view the July 4 fireworks from the Sky Dome. It was a fun evening and the staff made every effort to make the two hour delay tolerable.

Partner

8/10

Excellent

05 Jul 2026

Dennis

Didn't like that the bathroom didn't have vent/exhaust fan... Ice machine on every other floor seemed wrong. Staff was all very friendly and helpful.

Family

10/10

Exceptional

05 Jul 2026

Maria M

We enjoyed our stay at the hotel. The room was always clean, the staff was so nice and professional. We recommend it a 100%.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

David

Great location, very clean room, the air-conditioning at night worked great and in the morning not as great. Unfortunately, when I got there at 11:30 PM, all of the food options were closed… The restaurant, all the markets, and I had to get delivery pizza. In my bathroom the ceiling definitely has some water damage, but it didn't affect my stay. Love that there was a refrigerator. Was disappointed that the ice machine on the fourth floor wasn't working and had to travel to the sixth floor. All in all a decent Hilton property.

Self

4/10

Poor

03 Jul 2026

Caleb

Check-in process was abysmal.

Lobby was completely empty when I arrived. The check-in desk was on the second floor, but there were no signs to indicate this.

I wound up paying someone else's deposit because the staff hadn't removed it from their system before checking me in.

I paid for parking, but there was never any parking available. I was able to get the charge refunded when checking out. Wifi and breakfast also cost extra.

Our room was in the North tower, but this was not communicated to me, so we were left wondering why our keycards didn't work in the South tower elevator. We had to wait at the check-in line again to figure it out.

Room was serviceable.

After checking out, I discovered that the other deposit was still charged to my credit card. I went back and forth with hotel staff several times via phone and email over the course of the next few weeks since they couldn't find it in their system. They finally refunded the charge, which is why I gave them more than one star.

Overall, this hotel definitely made a stressful trip even more stressful.

10/10

Exceptional

24 Jun 2026

CHUKWUMA

Awesome

Family_with_children

8/10

Excellent

22 Jun 2026

Shawn

nice clean room, breakfast buffet not that great but ok, parking garage hard to navigate and costly even if staying at the hotel

Partner

8/10

Excellent

22 Jun 2026

James

Clean room

Family_with_children

2/10

Poor

20 Jun 2026

Matina

Hidden fees

10/10

Exceptional

19 Jun 2026

Timothy

From the easy accessibility from Reagan National Airport to the complimentary upgrade and their accommodation of my difficult schedule, DoubleTree turned a challenging layover into a relaxing 24-hr reprieve. Thanks to your terrific staff and the shuttle drivers!!

Self

10/10

Exceptional

16 Jun 2026

Karen

Great staff. Location was perfect.

Friends_and_family Family

4/10

Poor

14 Jun 2026

India

Needs renovating had a plumbing issue but staff were very quick to fix the problem staff is very friendly and polite . The sky dome was a nice experience and had a great view.

Family_with_children

8/10

Excellent

14 Jun 2026

Sarah

Booked extremely last minute. Staff was helpful at late check in. Parking is expensive. Great location for airport travel.

Self

8/10

Excellent

13 Jun 2026

JUAN

Great place with good location just Difficult to park.

Partner

10/10

Exceptional

12 Jun 2026

Genesis

Stayed for a weekend with friends traveling from Florida. Property was very clean, rooms were spacious, and we really liked the lounge with the view up top. It was a great experience. We will probably be back!

Friends

10/10

Exceptional

11 Jun 2026

William

Good shape, clean and close to the airport.

Family_with_children

6/10

Pleasant

09 Jun 2026

Asha

The room and bathroom were clean and I’m one who travels with a cleaning kit. The only downside was, it’s dated.

Family_with_children

6/10

Pleasant

08 Jun 2026

EDMUNDO

The tv had “no signal” had to call engineer.
The ice machine was broken.
Parking very confusing.
No coffee in rooms, was offered coffee by housekeeping which saved us.

Family_with_children

8/10

Excellent

05 Jun 2026

LISA

It is ok

Partner

6/10

Pleasant

04 Jun 2026

Nancy

The garage is tough to navigate and no staff around to ask questions. No staff on LL - making it difficult to figure where to go. The hotel was blocked off the morning we left with no advanced warning.

Family

2/10

Poor

02 Jun 2026

Simon

Good location but the room was bad and too small for two full beds and the carpet was terrible.
Unbelievably terrible very old smelly and oily. Nobody can stay in there. I could not believe that Doubletree hotel keeps such garbage room and for what type of customers. I went down to front desk right way and asked for a different room if not I will take a legal action.they gave me a different one it was slightly better my wife and my kids told me to let spend couple nights and get out there. definitively I will not recommend Doubletree to anyone.

Family_with_children

8/10

Excellent

31 May 2026

Bernie

This isn’t an easy location to get in and out of. They do have shuttle service to DCA I believe. No free breakfast although you can eat at one of the venues on site. No microwave in our room. Parking is not free. Could pay as much as $51 a day.

The staff were very friendly and willing to assist. The bell hops very courteous and helpful.

Our stay was over a holiday period and due to the crowds wait times were long at times for the elevators.

The food we ate was good and for its location reasonable priced.

Partner

8/10

Excellent

29 May 2026

Oluwatosin

Good location… property was in decent condition

Self

10/10

Exceptional

28 May 2026

ALICIA

Partner

8/10

Excellent

28 May 2026

Kun

Perfectly adequate room for a traveler who was stranded at the airport and suddenly needed a place to stay for one night. Close to the airport, the airport shuttle was very convenient. Room was clean but I spotted some staining on the wallpaper in the bathroom. Towels are clean and shower was hot, pretty much all I needed. Wifi wasn't free, but I didn't really need that because I barely had enough time to sleep. The room was dark with curtains drawn and quiet so it was really good for sleep.

Self

10/10

Exceptional

27 May 2026

Boris

Loving the room and the employees were good

10/10

Exceptional

25 May 2026

Debora

Great hotel and stay, friendly staff.

Family_with_children

10/10

Exceptional

25 May 2026

XIAOHU

风景独特，能远望纪念碑，国会山，白宫等地标建筑

Self

6/10

Pleasant

25 May 2026

Ricardo

Partner

10/10

Exceptional

25 May 2026

Jung Hoo

The staff were courteous and professional, and the property was looking spotless. The gym was great, and so were the cookies!

Self

10/10

Exceptional

24 May 2026

Lorena

Very clean and good location

Partner

10/10

Exceptional

24 May 2026

DAVID

It was nice

2/10

Poor

21 May 2026

Nalini

Staff were not helpful

Family

4/10

Poor

19 May 2026

Amanda

I would never recommend this hotel to anyone. The food wasn’t that great, although the bartender was nice and the drinks were good. There was no microwave in the room. If you wanted to warm up your food, you had to go all the way down to the lobby. I was charged $2 for a cup of hot water, and they didn’t even have the TLC TV channel. They also do not have a pool. For the amount of money I paid per night, I expected a much better experience.

Partner

6/10

Pleasant

18 May 2026

Heidi

Very close to Reagan Airport, very nice neighborhood

Family

10/10

Exceptional

18 May 2026

Scott

Skydome was our favorite part of the stay. A must if you ever stay here. They were awesome and the rotating floor was incredible fun!

Family

10/10

Exceptional

18 May 2026

Nanci

The hotel is split into a south and north tower. If you stay in the north tower, you might have to go down to the lobby and get to the elevator to go to the lower lobby where you came in. Not bad once you figure it out, a little confusing if you're not used to this system.
The staff was kind, friendly, professional, and helpful. The room was clean and stocked well. The bathroom does not have a ventilation system beyond opening the bathroom door. Housekeeping was wonderful! The views are beautiful as well.
The pillows do get pretty flat very quickly, so you may want to request more pillows if you need to sleep elevated. I would definitely book here again.

Friends_and_family Friends

4/10

Poor

17 May 2026

Taylor

The room was fine. The restaurants and bar, as well as the convenience store in the lobby are all extremely overpriced. $25 for a small PB&J and a drink? Highway robbery. On top of all of that, they try to sell you on products when you check out. No free breakfast, no pool/hot tub, everything overpriced? Pass.

Partner

10/10

Exceptional

17 May 2026

Evelyn

Great for our family trip

Family_with_children

2/10

Poor

16 May 2026

Ignacio

Smelly room. Upon arrival our room was not available and we were downgraded to a double bed room. Horrible rickety bed. Toilet kept running.

Partner

10/10

Exceptional

14 May 2026

Victor

I didnt use any of that, my stay was brief.

10/10

Exceptional

13 May 2026

Kaidis

Very good

10/10

Exceptional

12 May 2026

Shadyea-Scrre

Loved the convenience of the mall and metro a short walk away, the Whole Foods around the corner. The area around my stay was very clean, the staff was kind and assisted me with any toiletries I needed upon my arrival.

Self

8/10

Excellent

11 May 2026

Pierre

Parking was to expensive

4/10

Poor

09 May 2026

Brittany

Room was clean but not updated, did not have vending machine so buy water before you stay

Partner

6/10

Pleasant

09 May 2026

Devin

Room was nice, escalators broken or completely missing. I can get passed all that. What I can't get passed, is the idea that you make people wait in line to sit near the window in your restaurant. You're in the hospitality business. If it's my anniversary I would have received a much nicer experience at an Olive Garden. That's sad. Hilton you have work to do at this location.

Partner

10/10

Exceptional

06 May 2026

Jesse

Bar was nice also the garage below the ceiling is pretty low so make sure that you don't have a tall truck

Self

6/10

Pleasant

03 May 2026

Abigail

The suite wasn’t modernized

Partner

10/10

Exceptional

29 Apr 2026

Steven

Very nice place to stay a little shocking about the deposit for each night and the $40 breakfast which was not included in the room and the daily parking cost, but it was a very nice place to stay very comfortable. Nice people.

6/10

Pleasant

28 Apr 2026

Xiao Liang

Room is clean, bed is comfortable, TV is big. There's no swimming pool, no hot tub, and no microwave. When trying to call concierge, no answer, no house keeping answering either, could not get what you need at all. The coffee in the room is too mild, should be stronger.

The parking fee is way too much.

Family

10/10

Exceptional

25 Apr 2026

Paul

Staff for shuttle service and luggage handling were extra nice and helpful.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Heather

Hotel was conveniently located and in a great neighborhood. Lots of easy walking to restaurants. Rooms were a good size and clean. The hotel staff was welcoming and friendly. We had a little trouble with key card for parking deck - but the young man (John, i believe) was very helpful it settled right for us. Will definately stay there again.

Family_with_children

10/10

Exceptional

22 Apr 2026

thomas

Stayed one night, took the free shuttle to DCA. No issues.

Family

4/10

Poor

22 Apr 2026

Roger W

The heater / a/c fan ran constantly and was noisy, loud and had an Annoying vibration sound

Family_with_children

2/10

Poor

19 Apr 2026

jose Alfredo

This property overcharge for the parking,when I did my check in they charge me $26.50
When I did the check out the parking charge me $52.00 I whent to see the guy at the front desk and He couldn't do anything.
People, just keep on eye when you make a reservation in this hotel.

10/10

Exceptional

19 Apr 2026

Shariff

Nice room

6/10

Pleasant

19 Apr 2026

Troy

Average hotel. Clean. Close to airport and convenient. Expensive overnight parking for my wallet, $50 per night. Staff was helpful and friendly.

10/10

Exceptional

18 Apr 2026

Patricia

I would like to shout out the young man name John on the shift when we arrived on the afternoon of April 17th. He worked wonders to make sure our small group was accommodated really great. He had the best personality and smiled the whole time he was helping us! If more staff members had his personality everyone would be happy to stay at hotels! Just love this young man!

Family_with_children

2/10

Poor

16 Apr 2026

Kendall

Room need to be upgraded , bath is not in good condition, shower water takes forever to drain.

Partner

10/10

Exceptional

14 Apr 2026

Wallymar

Not great for breakfast and lunch

10/10

Exceptional

13 Apr 2026

Dori

Good stay

Partner

6/10

Pleasant

13 Apr 2026

Suzanne

Had asked staff to send someone to take a look at water pressure and temperature in shower and no one ever showed up. Took a shower in luke warm water for 3 days.

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Angela

Only had Continental Breakfast was okay, staff cleaning supervisor was nice, front desk checking did not offer us the the chocolate chip cookies or water I learnt about this when I went to the front desk to ask a question and was waiting on a guest to checkin and the same guy who checked us in have the guest cookie and water so Inasked and he gave me I had read so much about these cookies AV was okay took awhile to trip in The hot water mixer in the shower probably needs changing when u leave water on hot before u enter the shower and it gets really hot but heat when reducing goes from hot to cold no in between

Partner

10/10

Exceptional

13 Apr 2026

Haijuan

Very good location

Friends

6/10

Pleasant

12 Apr 2026

Rebecca

I was in town for a convention and had booked well in advance. My room was not ready for almost an hour after the scheduled time. Staff was nice enough but not exceptionally friendly.

The room was clean but there’s noticeable little things like rips in the curtain sheers and stains on the carpet that I didn’t expect for the cost of the room.

Business

6/10

Pleasant

12 Apr 2026

Vania

Bathroom was dirty. I asked for it to be cleaned and it was not.

10/10

Exceptional

12 Apr 2026

Chaitanya

Clean, friendly staff
Food

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Krissy

Overall will recommend to others, just a few points to mention. No stationary or pens in the room, no complimentary water daily, no Bible in the room, ice machine was broken on our floor, towels were hard and nubbly, cafe and gift shop over priced and pillows too soft. Bar food delicious, staff helpful, airport shuttle helpful, clean and good location to public transportation. AC was good.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

tyrone

Had a wonderful time

Business Family

10/10

Exceptional

10 Apr 2026

Karina V

Perfect location, great amenities, but the best for me was the customer service, the checked in was excellent, quick and smooth

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Heather

Convenient location, beautiful room and view

Self

6/10

Pleasant

08 Apr 2026

BRENDA RACHEL

Clean room. No pool breakfast was a charge!

Self

4/10

Poor

07 Apr 2026

Raymond

Very tired dated rooms, tape on carpets!

10/10

Exceptional

07 Apr 2026

Gerard

Great place to stay

Partner

10/10

Exceptional

06 Apr 2026

Lauren

The front desk staff were very friendly and accommodating. The room was great, clean and had everything I needed. It was great to have the hotel shuttle to the airport.

10/10

Exceptional

06 Apr 2026

Roger

Would/will go back again.

10/10

Exceptional

05 Apr 2026

Maryfaye

We had a lovely time at the Double Tree. The room was comfortable. We enjoyed the Skydome and the Breakfast in the dining room. The only thing that would have made our stay better would’ve been better directions - possibly a short direction sheet on hotel amenities, particularly parking validation.

10/10

Exceptional

05 Apr 2026

Rhochell

Nice

2/10

Poor

05 Apr 2026

Ellen

Ac not working- transfer room

Second room- cracked faucets leaking appliances

Parking- garage no attendant on sight to help. Key cards not working

Partner