Residence Inn Washington, DC National Mall

United States , Washington D.C. - DC
WASHINGTON D.C., 333 E St. SW
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100 reviews shown

10/10

Exceptional

15 Mar 2026

Kamala

The stay was fantastic, walking distance to the museums. The staff were polite and addressed all concerns. They had some renovation happening and it affected the wifi for couple of nights but the problem was fixed. Overall was a great experience.

6/10

Pleasant

13 Mar 2026

Wayne

There was construction taking place on the floor below us while we were there. As a result during the day, we were constantly hearing a Jack hammering sound. As part of the construction, the water was shut off on our floor between 10 AM and 4 PM the last day of our stay.

Also, there is no restaurant in the hotel. The only restaurant nearby is a fast food place next-door that serves hamburgers, hotdogs and pizza. No restaurant was within walking distance of the hotel that we could find.

Partner

4/10

Poor

12 Mar 2026

Ruth

Pool was unexpectedly closed for renovations though we called before booking to confirm it would be open.

Internet was too slow to stream anything.

Bathtub stopper broken (we didnt bother calling down because it was very late so they probably wouldve come fixed it)

2 small bath towels for 4 guests

Very unapologetic staff

Breakfast was awful but in fairness there was a burst pipe and flooding so breakfast had to be moved. It was cold and unappealing.

On a good note...comfy bed and a great shower.

Family_with_children

10/10

Exceptional

11 Mar 2026

Alta Thornton

the pool was unavailable, which should have been acknowledged on Travelocity. I would have made a different decision.

Family_with_children

6/10

Pleasant

06 Mar 2026

Carly

The staff serving breakfast was phenomenal outside of that the front desk staff was bland, not very accommodating.

6/10

Pleasant

06 Mar 2026

Christy

Great location to Metro- breakfast was really good. Great coffee! Pull out couch mattress -1 star. Staff very friendly and helpful.

Family_with_children

10/10

Exceptional

06 Mar 2026

Latia

Excellent

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Quailan

There's some awesome staff in the breakfast area in the morning. The guys were welcoming, prompt and created pleasant interactions first thing in the morning.
There's construction going on in the hotel. It's loud, messy and inconvenient. But it mostly goes on during the day, so you can miss it if you're out exploring.
Use a parking app. The cost at the hotel is quite steep. At the time of my visit, a bit over $70.
Ask for extra key cards, so each person can have one. You need it for everything, lobby bathroom, elevator, pool, and gym access.

Family_with_children

8/10

Excellent

03 Mar 2026

Katherine

Everything that was in the staff's control was wonderful! The hotel is going through renovations so floors 5 through 7 I believe, some lobby areas and the hot tub down for cleaning. Room temperature control very convenient and worked! Very safe and secure area! 3 to 4 blocks from the national Mall. Spent 5 days. Mini Mart in lobby area open late ngt. I ended up walking everywhere 20 minute walk to monument and 10 minute walk to Capital.

Self

10/10

Exceptional

02 Mar 2026

Megan

Great location and room was always cleaned

Family_with_children

8/10

Excellent

27 Feb 2026

Yolaunda Yvett

The room beautifully appointed.

2/10

Poor

27 Feb 2026

Melissa

We specifically booked a room at this hotel for the pool and hot tub. Upon arriving we found out that the hotel was under renovation and the pool and hot tub were closed. Then when we get to our room the water was turned off. When the water cage back on it was a weird cloudy color and smelled! Nothing in this hotel worked either! Ice machine was broken. Vending machine was broken. 9 am this morning we were woken to pounding and drilling from the floor below us! Then…we were charged a $350 charge for smoking and we didn’t smoke!!! I will be contesting all charges and requesting a full refund for this awful experience!

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Winson

Room was clean. Unfortunately, parking was full and we had to park on street. Staff was very friendly. Dining staff were very kind and helpful.

Family_with_children

10/10

Exceptional

21 Feb 2026

Andrea

Nice berakfast, swimming pool for kids and hot tub.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

mabel

Staff outstanding, breakfast fun and good, pool fun, exercise room poor - needs new running machines.

Family_with_children

6/10

Pleasant

16 Feb 2026

katie

Check in process was wonderful. Upon Arrival there was some construction in the lobby which never became an issue. The first day I checked in early to a very nice room, it was clean and stylish. I was dissapointed by some of the things in the amenities that were not available. The laundry takes credit card only and the soap is down in the main entrance. The ice machine was out of order and the treadmills were all out of order, The staff was courteous. There was a third party management issue. The breakfast was nice but crowded.

Self

8/10

Excellent

15 Feb 2026

Oliver

Clean room, good food choices, friendly staff and great location.

4/10

Poor

09 Feb 2026

Dimirra

When we arrived at the hotel, the front desk was exceptional. Once we got to the room I thought you would at least upgrade me to a suite being it is my birthday and I am a Bonvoy member but that did not happen. The rooms are outdated and the breakfast we HORRIBLE. So, we had to pay to eat elsewhere too many kids running in pool area and in the hall so I could really relax like we wanted to. As well the parking for 60.00/per day plus tax is absurd. I really had a great weekend in DC, but the overall experience at this hotel felt more like a motel and I am very disappointed you have to do better for the 375.00 we spent to stay for two nights here!

Leisure Partner

10/10

Exceptional

08 Feb 2026

Tate

Room was clean, super friendly staff

Leisure Self

10/10

Exceptional

08 Feb 2026

Phillip

Very nice

10/10

Exceptional

01 Feb 2026

Colin

The staff was incredibly polite and attentive. The room was very clean and spacious. The Breakfast had many options and was delicious. Will be booking again!

Leisure Friends

10/10

Exceptional

30 Jan 2026

SEN

Love it!

2/10

Poor

28 Jan 2026

Irina

Staff support was insufficient, and I received inconsistent explanations about why an upgrade was not possible, even though the hotel appeared to be empty. In addition, rotten apples were served at breakfast. When I raised the concern, I was told that “just because it’s brown doesn’t mean it’s bad,” which was not an appropriate or reassuring response.

Leisure Family_with_children

8/10

Excellent

25 Jan 2026

Matt

Helpful staff, good-sized rooms with a small kitchen, and full breakfast included. The hotel is near many major museums and easily walkable to the National Mall, monuments, and Capital.

Leisure Family

10/10

Exceptional

21 Jan 2026

Mary K

Cleaning, breakfast, and front desk staff were amazing.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Quetsy

From the moment we checked in until check out the staff was very professional, caring and helpful. The room was very spacious and clean, felt like home. Breakfast was good! We definitely would be staying again.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Marissa

Loved this hotel. The breakfast buffet is great. The rooms are cleaned the beds are comfortable. The indoor pool and jacuzzi are an absolute plus and a for the price per night you can’t beat it. Just have to make sure you get the breakfast buffet by 9:30am. The staff working the dinning area and buffet are professional. They keep the area clean and answer all your questions. They also make sure the guests follow the rules as far as keeping up the cleanliness of the buffet areas. This is wonderful place to stay for families and is close the many of the sites, a short walk to many of the museums.

Leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Joe

Everything was excellent! The only con is that I am very sensitive to dust and I was getting very itchy in the room.

Leisure Family

10/10

Exceptional

12 Jan 2026

Tom

Staff was courteous and the rooms are consistently clean. This is my preferred hotel when on business in DC.

Business Self

8/10

Excellent

11 Jan 2026

omar

The price of parking at the hotel is insane. $59 a night makes no sense.

Partner

10/10

Exceptional

10 Jan 2026

Bill and Donna

Breakfast was very good, menu good, staff excellent and efficient

Leisure Partner

8/10

Excellent

09 Jan 2026

Jason

Very good all together

6/10

Pleasant

04 Jan 2026

Jennifer

Food was ok. Two of the female staff in the breakfast food area were extremely rude. It felt like i was in the TSA line at the airport. Last thing a person wants to deal with are rude employees while on vacation.

4/10

Poor

04 Jan 2026

James

Although breakfast was great and a great location, water was always cold, key card machine had issues for 5 of the 7 days we were there and everyone knows how inconvenient it is to go to your room, then have to go back to the desk multiple times with the same excuses. Or maybe it was the staff…who knows.

Leisure Family

8/10

Excellent

02 Jan 2026

Brittany

Room was clean but the dishwasher was broken and the kitchen was missing drawer front

Leisure Family

8/10

Excellent

28 Dec 2025

Julio

Clean, helpful friendly staff

Leisure Family

10/10

Exceptional

24 Dec 2025

Jesus David

Excellent location, breakfast, customer services, room and amenities, five star hotel.

Leisure Family

10/10

Exceptional

24 Dec 2025

Brian

Excellent location for visiting the national mall, and easy access to the metro.

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Helen

Rooms were spotless, nicely appointed. Tracy at the front desk was so nice and friendly and full of holiday cheer. All staff acknowledged you and said hello. Breakfast was pretty good. Biscuits and gravy this morning! Parking a bit painful at $59 a night but it is DC.

8/10

Excellent

15 Dec 2025

Agapito G

There was a lady at the front desk. That was very nice helpful, and friendly. I cannot remember her name, but she made us feel welcome and good about choosing this hotel. The only reason I did a four star was there was no dinner or drinks for the evening.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Leanne

Fantastic staff - Tracy the Front Desk Manager is the best ever and so accommodating to our family. The room was clean, LARGE and thr breakfast had a great selection every morning.

Leisure Family

10/10

Exceptional

14 Dec 2025

Nicole

From the moment we got there we had an excellent time, from the staff members, to our room, the food, the service. Everything was exceptional. 10/10

8/10

Excellent

14 Dec 2025

Douglas

Clean well-appointed room

Partner

6/10

Pleasant

13 Dec 2025

Thomas

Had no hot water the two mornings we were there

Leisure Family_with_children

10/10

Exceptional

11 Dec 2025

Prakhyaa

Love it! Room was clean, breakfast spread was great, great staff!

8/10

Excellent

09 Dec 2025

Andrew

Very good hotel - great location

6/10

Pleasant

04 Dec 2025

Lushano

Room was clean, but needs updating. All of the lights were dimly lit in the room. Turning all of them on still left the room a little dark. Breakfast was also just ok but not great

Leisure Family

10/10

Exceptional

01 Dec 2025

Michael

Room was fresh and ready! Pool was great! Staff was friendly and extremely helpful. Atm desk lady super friendly and helpful! Ladies assisting with the breakfast buffet are wonderful! Will definitely come again.

Leisure Family_with_children

6/10

Pleasant

29 Nov 2025

Cassandra

the toilet had difficulty flushing then overflowed - the hotel did send someone to fix it but then they did not clean the floor until we asked for further help, the staff were Ok but not friendly

Leisure Family

10/10

Exceptional

27 Nov 2025

SAMUEL M

The breakfast choices were amazing, different items each day, hot oatmeal with 6 toppings every day. Very good servicing dining area, Antoine did his best to help everyone and maintain a clean area. Matthew at the desk helped us to change from a king to two queen beds at our request.

Friends_and_family Family

4/10

Poor

26 Nov 2025

Brett

This hotel did not meet our expectations. The room is our extremely dark with very little lighting. There were inadequate blankets, and the beds were not that comfortable. The pullout bed is extremely uncomfortable. The in room kitchen is dinged up. The bathroom was dirty with hair and possible black mold. We will not stay here again.

Leisure Family

10/10

Exceptional

22 Nov 2025

Saeed

Staff members were very helpful

Leisure

10/10

Exceptional

15 Nov 2025

Kelly

The front desk staff was amazing, very accommodating, helpful, knowledgeable regarding the area.
The rooms need to be updated.
Overall we enjoyed our visit.

Leisure Family

10/10

Exceptional

14 Nov 2025

Kevin

You have the best breakfast— no one else serves plain Greek yogurt!

Hard working staff and friendly help—Thanks!

6/10

Pleasant

29 Oct 2025

Hyunjoo

The room was almost perfect — super clean and fully equipped, except for one missing curtain hook. The kitchen and bathroom had everything we needed, and the breakfast was excellent. Unfortunately, the check-in staff was very unfriendly, which really disappointed me and made me lose trust in this hotel chain. Such a pity, because everything else was great.

10/10

Exceptional

26 Oct 2025

Deborah

The breakfast was outstanding. Truly. Many choices, healthy options. The staff were friendly and helpful. They were accommodating. The hotel was expensive, but that is due to its location. The pool was nice and well maintained. I would recommend it to anyone going to DC who wants to be right near the Capitol and the Mall.

Leisure Family

6/10

Pleasant

24 Oct 2025

Annette

Appreciated having a kitchen for the few times we prepared food. Cleaning staff did a nice job. Would have preferred:
1. Exhaust fan in bathroom
2. Trash cans in bedroom
3. Table or place to put open suitcases other than on the floor

Friends_and_family Friends

10/10

Exceptional

22 Oct 2025

Irma M

One of the friendliest and most helpful staff i have encountered in a long time. I would definitely stay there again.

Friends_and_family Family

8/10

Excellent

21 Oct 2025

Tyerickson

Yes

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Dena

I bring my 8th grade class here every year, and we always have a wonderful experience. We start the day with a healthy breakfast, it is just a couple blocks from the National Mall, on the same block as a metro station, and the hotel staff is friendly and helpful. I highly recommend!

Leisure

8/10

Excellent

15 Oct 2025

jonathan

Great staff! Hotel needs updates.

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Nancy

Breakfast was great. Staff was fabulous.

Leisure Family

10/10

Exceptional

09 Oct 2025

Alicia

Great

Leisure

10/10

Exceptional

02 Oct 2025

Kathy

Breakfast buffet was very good. Wonderful selection

Leisure Family

6/10

Pleasant

26 Sep 2025

Emilio

The prices charged by this hotel are exorbitant. The prices are similar to what one would expect to pay for a five-star hotel. I only use this hotel because of its location.

8/10

Excellent

21 Sep 2025

Marianne Der

Family friendly because it included free breakfast. Location was good to walk to all the sites. Quiet location during the weekend since this seems to be in a business district.

Business_and_leisure Family

10/10

Exceptional

13 Sep 2025

Sara

Convient and easy to walk to metro and museums

10/10

Exceptional

06 Sep 2025

Leticia

Our stay was perfect. The staff were very friendly and everything was close by the hotel. We stayed at a suite with two bedrooms, it felt more like an Air bnb. We had everything in our suite such as plates, cups, utensils, and a big plus was a full size dishwasher. We didn’t use the pool, but it’s open till 11pm which is a great for those looking to enjoy until very late. When I come back to DC, I would deff be coming back to this hotel.

Leisure Family

8/10

Excellent

30 Aug 2025

Amelia

Great staff
Amble and free breakfast options
Garage parking was tight and not included so a surprise extra charge.
Close to the national mall
Pool, hot tub, and outdoor sitting area was nice.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Paul

Immaculate rooms. Good breakfast buffet. Great location 8 min walk to The Capitol Building. Dining options steps away. Close to everything. Super friendly staff. Good parking- come and go as you please 24hr a day. 5 stars.

Leisure Family

10/10

Exceptional

26 Aug 2025

Mercedes

Near public transport. Nice hotel.

10/10

Exceptional

24 Aug 2025

Jacci

Very friendly, accommodating staff! We enjoyed the breakfast options and amenities. The hotel was in a nice, quiet area.

Leisure Family

10/10

Exceptional

17 Aug 2025

Elizabeth

I enjoyed my stay.

Leisure Family

10/10

Exceptional

15 Aug 2025

Joseph

Excellent staff- super accommodating, professional and friendly. We felt very welcome. We parked outside the city and took the metro in for the weekend - very close to the station so easy to walk a couple of blocks to the hotel. Great breakfast and room was cleaned daily which was unexpected. Laundry was a little pricey and vending machines didn’t work for cards. I purchased laundry soap from their “store” but no fabric softener was available for purchase. The pool was small and the hot tub was kinda gross - we were looking forward to relaxing in the hot tub at night but for the size of the hotel, both pool and hot tub were too small. The hot tub was more like warm bath water. Haha :) we didn’t go back after the 1st night.

Would def return - great location, great staff, great breakfast!

Leisure Family

8/10

Excellent

11 Aug 2025

Mykola

Nice location: 10-15 mins waling to National Mall and a few museums as well as the wharf. Way above average included breakfast. Ok condition: 1-2 elevators were out of service every day and it was creating some inconveniences during \"rush\" hours. Sofa bed in our room was completely dead, terrible condition.

Leisure Family

10/10

Exceptional

11 Aug 2025

jemima

I really enjoyed my stay it was clean and comfortable. Staff was extremely pleasent. Pool could have been a little cleaner and a little bigger, but overall i would stay there again

10/10

Exceptional

10 Aug 2025

Rosanna

Friendly staff. Convenient location to what I needed for my stay. Very accommadating for my accessable.parking needs.

Leisure Family_with_children

8/10

Excellent

09 Aug 2025

Verified traveler

Comfortable room. Full hot breakfast with lots of options.

Self

8/10

Excellent

07 Aug 2025

James

It was good

10/10

Exceptional

06 Aug 2025

Blake

Great place to stay for a family trip

Hotel was excellent, clean, comfortable and super accommodating location perfect! Staff was so friendly we will for sure be staying again in the future

Friends_and_family Family

6/10

Pleasant

02 Aug 2025

Michael

The continental breakfast was great. Plenty of beverage choices. Only choice not there was hot chocolate. Some food items, like fruit, varied day by day. The elevators were fast. The room was clean, including the refrigerator, freezer, stovetop, dishwasher, and bathroom. Hot tub temperature was good, although the water jets were lower than my waist. Plenty of towels available for the hot tub and pool.
Poor Internet connection during rainy weather. Fruit flies spotted around pool shower and private booth in the dining area. One TV in the private booths was not working.

Leisure Partner

10/10

Exceptional

02 Aug 2025

Lindsey

A+++

Amazing location with the absolute best breakfast ever.

Friends_and_family Friends

6/10

Pleasant

02 Aug 2025

Ankur

Meh

Leisure

10/10

Exceptional

31 Jul 2025

Robyn

Great hotel

We enjoyed our stay in the King suite that has a king bed and sofa bed which my boys shared. The room was spacious and clean and loved the kitchenette. That was a main deciding factor on finding a room was that it at least had a fridge and microwave, but extra bonus it comes with dishes, silverware and pots/pans. I brought my own dish soap and paper towels but they even included them too. The location is great, just a few blocks from the Smithsonian museums and Capitol. Just wish there was more variety of restaurants to walk to. The Wharf is walking distance but we took an Uber because it was incredibly hot during our stay. The staff is extremely friendly and helpful and very attentive during the breakfast buffet. Breakfast was okay, good choices but I'm not much of a breakfast person anyway. The coffee bar was great and well-stocked. There is an indoor pool that seemed decent but we didn't use it. The gym is decent, my boys and I used a few of the machines. There's a little gift shop by the entrance that has everything you need, I forgot my razor and my husband forgot his belt and were able to get those there as well as cheap little souvenirs, shirts, hats, etc and has a selection of drinks and beer/wine as well. Housekeeping services was top-notch too. Overall a great stay. Highly recommend.

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Kathleen

Love the convenience of Residence Inns. Breakfast was good. Enjoyed a few meals in the room. 3 slept comfortably.

Business_and_leisure Family

10/10

Exceptional

21 Jul 2025

Marina

Hotel was beautiful. We went with my parents and children (3 and 6). We loved the pool and outdoor section (2nd floor) and their breakfast options. We also loved how quiet the rooms were (especially considering trains pass every 15 min or so - we had a room where we had the train view which the kids loved to see :)). They were prompt to try to fix a leak in the sink and also, they helped us with all of our asks (crib, extra coffee), always kind and very helpful. Great stay.

Leisure Family_with_children

10/10

Exceptional

19 Jul 2025

David

Great location and the room fit our family of 5 with no problem. 10 minute walk to the Air and Space museum. 20 minute walk to the Capitol and Library of Congress.

Leisure Family

10/10

Exceptional

16 Jul 2025

William G

Property was great

10/10

Exceptional

13 Jul 2025

Jean

Our family stayed here for a several days. Every staff member was consistently helpful and friendly. The breakfast crew were very attentive and the coffee bar was clean, well stocked and and a pleasant experience to start everyday.

Leisure Family

6/10

Pleasant

10 Jul 2025

Adnan

Average hotel. Much better options in area

We paid so much for our room and booked way in advanced. We got the crappiest room. Windows with very limited view of the sky. Very uncomfortable beds.

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Brian

Perfect place in DC

Great location. Friendly staff. Nice hotel.

Friends_and_family Family

2/10

Poor

08 Jul 2025

Ashley

Our air conditioning did not work properly was told by staff the thermostat was motion activated. Finally on the last night there they sent someone to look at it and the unit was frozen over. He admitted it was frozen when he came in the day before. They moved us to the room next door and the air conditioning did not work in it properly either. The fold our bed had mold on it and when I asked for a partial credit I was denied and they said they credited me the parking and would not do anything else. Also parking $59 a night is crazy. I will never stay there again.

Leisure Family

10/10

Exceptional

08 Jul 2025

Daniel

Great location a few blocks from national mall. Would stay again.

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

LASHAWN M

Nice, comfor

10/10

Exceptional

04 Jul 2025

LUZ

excellent service

Leisure Family

10/10

Exceptional

03 Jul 2025

Meghan

Wonderful experience. No complains.

We stayed for 5 days with a family of 4. We got a king studio room and had a fold out sofa. It was spacious and had all the equipment I needed to cook dinners in the room. Front desk staff was very friendly and attentive. Breakfast was impressive- large coffee bar, waffles, bacon, sausage, eggs, etc on rotation.
There are two metro stops located super close- less than a 5 minute walk. Hotel was very clean, parking felt safe. Would recommend over and over again!

Friends_and_family Family

2/10

Poor

02 Jul 2025

Neil

Outdated hotel well located.

Room completely outdated and a/c extremely noisy. Bathroom with humidity and mold and looked old and not comfortable. Staff in the lobby was not super helpful when asked to help us to set up the sofa bed, and housekeeping “forgot” to make our room although we asked her to do so. Room lighting was very weak, and furnitures teared and super used.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Hannah

Great to be halfway between the mall and the wharf. We rented scooters and explored all around for a long weekend. The room itself was great, everything we needed. Pool and breakfast room got very full and busy with kids and families which was a bit overwhelming.

Leisure Family_with_children

10/10

Exceptional

30 Jun 2025

Jorge G

Everything was great

Business_and_leisure Family

10/10

Exceptional

29 Jun 2025

Umesh

Close to National Mall. Hot breakfast is a bonus