Hilton Washington DC National Mall The Wharf

United States , Washington D.C. - DC
WASHINGTON, 480 L'Enfant Plaza Sw
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100 reviews shown

10/10

Exceptional

16 May 2026

Chasti

Great location

10/10

Exceptional

14 May 2026

Glenda

The hotel location was close to all the monuments and landmarks. Very clean and the staff was nice!

Partner

10/10

Exceptional

12 May 2026

carlota

This property is at a great location—metro under it, walking distance to the Mall and to the Wharf. Love the two king size beds in the room.

Family

10/10

Exceptional

10 May 2026

Towanda

Everything was sooo clean well maintainenced the only down fall is the restaurants closed too early

10/10

Exceptional

07 May 2026

Kelly

The hotel was clean, rooms and beds were very comfortable. The A/C in our room wasn’t working properly, but was fixed within 30 minutes once we notified the front desk. Check in/out was fast and easy, and valet service was fast and easy as well. Overall, we had a great stay!

Friends_and_family Family

10/10

Exceptional

07 May 2026

Kathleen

Location over the metro and near the Mall is ideal. Staff was very friendly.
Restaurant menu was good but hot food was cold - both times. Disappointed.

Partner

8/10

Excellent

06 May 2026

Jerome

Food is excellent at the bar.

Family

10/10

Exceptional

04 May 2026

Joseph

It was a great experience

Partner

8/10

Excellent

04 May 2026

JOSHUA

Property was located in area that was walkable to restaurants, stores, and museums. Hotel staff was helpful.

Partner

10/10

Exceptional

01 May 2026

Kelley

The room was spacious and clean. Staff went out of their way on several occasions to help us and make our time staying with them better. Cannot complain at all! Great place!

10/10

Exceptional

28 Apr 2026

Duncan Franklin

Awesome

8/10

Excellent

27 Apr 2026

Jose

The hotel was difficult to find as it is built on a plaza above an underpass Google Maps jet taking me to. Once we checked in, the room was difficult to locate as the signage is confusing. The hotel is a complete box so our room was in the complete opposite of the elevator. The gym had ample
Machine but missing free weights like dumbbells. Unusual for a facility with so many benches to be used with free weights. The beds were not comfortable. We both did not get a good nights sleep. The ice machine-purified water dispenser did not work in our floor (14th). Overall not a great experience. Would not stay here again.

Partner

10/10

Exceptional

26 Apr 2026

Kim

Excellent location!

Friends

10/10

Exceptional

21 Apr 2026

Arthur

Clean room, very nice hotel and staff

Business

10/10

Exceptional

21 Apr 2026

Nianci

Staff are super nice. It’s very clean. The double king beds for sure help to rest great for family. Excellent option. Highly recommend!

Family_with_children

10/10

Exceptional

20 Apr 2026

James

I really enjoyed the location in the cleanliness. It was top-notch the one thing I did not like there was not stair access. It was elevator only.

Partner

10/10

Exceptional

20 Apr 2026

Thomas Joseph

Yes

8/10

Excellent

20 Apr 2026

Margaret

8 liked that you had water available. The breakfast was very good. The snack room was poor. No vegetables or fruit.

10/10

Exceptional

20 Apr 2026

Eric

We loved our stay!! The location was perfect for walking to all the main spots we wanted to see in DC. The room was spacious and the beds cozy. The staff at the hotel were always kind and courteous and helped to meet our every need. It was a great stay!

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Beth

No complaints would recommend to friends.

Family_with_children

4/10

Poor

19 Apr 2026

Edward

Overall, the stay at the Hilton National Mall in Washington, D.C. was good, but there were a couple of major frustrations that need to be addressed.

The hotel itself is clean, comfortable, and in a great location near the National Mall. The rooms were nice, and the overall experience inside the hotel met expectations.

However, finding the entrance—especially the valet—was extremely frustrating. It took us seven attempts just to figure out how to get to the valet area. The entrance is poorly marked and feels completely hidden, which is not what you expect after a long drive into the city. This alone created a very stressful arrival experience.

On top of that, the valet parking cost is outrageous—around $65 per day. For guests already paying to stay at the hotel, this feels excessive and honestly unreasonable. It comes across as a cash grab rather than a service.

In short: nice hotel, but the arrival process and parking situation need serious improvement.

Partner

10/10

Exceptional

19 Apr 2026

Mya

We didnt use any of the amenities but the location was conveniently located near all the museums.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Michael

Great location. Great staff. Great hotel.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Herman Howard

Nice hotel second time there close to everything’s

Self

8/10

Excellent

15 Apr 2026

Megan

The room was nice and spacious. Rooms were cleaned and restocked each day. I loved the central location with so many great things in walking distance. It was a quick walk to The Wharf for dinner options and a quick walk to many tourist spots. There is also a stop for the hop on, hop off bus right near the hotel

Family_with_children

10/10

Exceptional

14 Apr 2026

Melinda

Clean rooms, friendly staff. Metro runs underneath the hotel which was not clearly posted in hotel lobby.

10/10

Exceptional

13 Apr 2026

Lisa

Beautiful location, fantastic restaurant, excellent food, comfy bed

Partner

4/10

Poor

12 Apr 2026

Valerie

I did not get the room. I had booked six months in advance. The hotel was overbooked needed to neither did the people checking in alongside of me. I was told the room they booked me in wasn’t upgrade with the city view versus the room. I actually booked with two king beds and a Deluxe pool view the upgrade they booked me in had a one king bed with a city view. However, the city view was nothing but views of rooftops with rusted air conditioners.

Family

10/10

Exceptional

11 Apr 2026

Jesse

Convenient location

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Ashley

The room was clean with the exception of the floors, which would leave your feet pretty covered in dust. I do feel like the housekeeper tried their best. The deluxe rooms were very basic and I still don’t understand what the upgrade was that we paid for was. There is absolutely no room service in the hotel. I was quite surprised by that. The breakfast buffet was overpriced, but had the basics. The advertisement for the hotel gave me the impression that it was on the water, but it absolutely is not. You have to cross a highway to get to the water. Additionally they advertise a food court below the hotel, but don’t be fooled, it is reminiscent of something from the USSR, stark and depressing. If you think 1990s Holiday Inn, you will get the overall feel for this hotel. Surprising for a Hilton, but priced as such, I suppose.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Elizabeth

Location was ideal for seeing DC mall, wharf and navy yard

2/10

Poor

11 Apr 2026

Minfeng

They put center air conditioner inside the room, the noise are horrible, and they didn't clean this unit at all brought the dust everywhere.
Don't give your credit card to the front desk, they will say just hold and temporary charger.Don't believe them, they charger me $249 for nothing called them didn't pickup the phone. Very hard to got you money back!

Family_with_children

10/10

Exceptional

11 Apr 2026

Karly

Welcoming, friendly staff. Great location.

Family_with_children

8/10

Excellent

10 Apr 2026

Patricia

Staff members were professional, accommodating and very friendly.

Partner

8/10

Excellent

10 Apr 2026

Shoma

Everything was nice & clean, but the hotel felt lacking in certain areas. The air conditioning wasn't great (and didn't go lower than 72 degrees every night), the breakfast was okay but slow going because you have to wait for water, wait for coffee, wait for restocking of the food. The bed itself and room was amazing, bathroom was nice and clean and housekeeping wonderful! Valet was also slow to check in, no assistance with bags to the 14th floor until we asked for a cart (mind you we have a baby and 2 other kids with us).

Also feel like there are more easily accessible hotels out there for people with kids. Overall good experience, beautiful place, but not the best. May go back if there's a good deal on cost.

Family_with_children

10/10

Exceptional

09 Apr 2026

Chris

Park in the Hilton parking garage - cheapest rates around for parking.

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Anthony

Room and property was clean. Staff was friendly. Would not recommend the restaurant as the food was sub par, especially for the price. TV was glitchy and the AC didn't work well.

Family_with_children

10/10

Exceptional

09 Apr 2026

Alicia

Great hotel in an excellent location for tourists of the city. Walkable to many things in DC, the national mall, the capital, library of congress, monuments, the wharf, the spy museum and Smithsonians. Great place for families as they have rooms with two king beds (hard to find at most hotels) and they even had nightstands on BOTH sides of the beds (another rare find). The Starbucks in the lobby was a nice convenience as was the food court in L’Enfant plaza. Our only complaints are that our tv reception was pretty bad in the evenings especially and the service and price/quality of the food at the onsite restaurant left a lot to be desired. Would still recommend for location alone

Family_with_children

2/10

Poor

08 Apr 2026

Adam

The room was filthy. the staff was rude ,

Family_with_children

8/10

Excellent

08 Apr 2026

Christopher

Location is great! Two king size beds too. However, our sink right handle (cold water) was broken.

Family_with_children

10/10

Exceptional

07 Apr 2026

Yes, friendly, helpful staff, clean room and the food was also veey good. The gym was well equipped. This hotel is in a great location as well. I will definitely stay there again and highly recommend it!

Family_with_children

6/10

Pleasant

07 Apr 2026

Sarah

Room wasn't ready when we arrived and we were told to come back an hour and half later. When we returned 2 hours later the room was still not ready. They didn't try to fix the issue. We had to get changed in the public bathroom. Which the men's room was being cleaned. We then had to wait 15 minutes for it to be cleaned before we could get changed.

The room was clean but the TV didn't function well and would glitch.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Crisnar

Very nice rooms and hotel in general. Great location! I would definitely stay at this hotel again when visiting DC.

Partner

10/10

Exceptional

05 Apr 2026

Tawana

The hotel, Hilton Washington DC, was great. The staff was very friendly and accommodating. Our room was clean and spacious. We had the King Bed with the city view. The lobby is very inviting, and plenty of space to hang out.

The bar has very good food and drinks. The bartenders were talkative and engaging with their customers.

This hotel is in a great location for walking to the Tidal Basin, the museums, and the wharf.

I would definitely stay in the Hilton Washington DC

Partner

8/10

Excellent

05 Apr 2026

Jeremy

Very helpful staff, clean hotel, great location. We slept great. Would be nice if they had more available bag carts. No microwaves in the rooms can make to-go food tough though there is the one lobby microwave. Food options are ok, most are pricey. The lobby restaurant should make sure families know there is a kids menu at the bar and grille as it’s not on the main menu.

Family

10/10

Exceptional

05 Apr 2026

Krystal

Great location to area attractions. Starbucks located in the lobby was continent. Clean and comfortable rooms.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Jennifer

Did not eat breakfast in their restaurant but the bar was great.

Family_with_children

10/10

Exceptional

04 Apr 2026

Megan

Perfect location and nice rooms

Family_with_children

10/10

Exceptional

04 Apr 2026

Clarisse

Good sized room (2 kings) and nice view of momument and capitol. Easy access to Metro and food court of L'enfant plaza. Also walkable to National Mall. Only complaint is that not much tv options for kids. Otherwise great hotel. Staff was polite and helpful. Hot breakfast downstairs in restaurant is a bit pricey ($30 per adult).

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Michael

Everyting was grape

8/10

Excellent

03 Apr 2026

nancy

For families it would be nice to have a mid price food option that’s open 8-8. The restaurant does not work for families with young children. One elevator was out of service during the majority of the stay making for long wait times

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Gerard

Food was so so

Partner

10/10

Exceptional

31 Mar 2026

Mary

The hotel was great. The room was very modern and clean. The hotel bottom floor has several restaurants and shops that is very convenient. The shower has glass doors instead of a shower curtain which was nice. The roomheater was a bit difficult to use but it wasn’t needed. The tv has a feature allowing you to cast to it from your phone, which was nice. I was contacted several times by the hotel staff to ensure I was happy with the room, and we were.The hotel is very convenient to several monuments and things to do in DC. I highly recommend this hotel.

Family

10/10

Exceptional

31 Mar 2026

Margaret

Beautiful hotel with staff that was very knowledgeable. Loved the location and rooms were great.

10/10

Exceptional

30 Mar 2026

William

The room was clean. Staff was friendly. Breakfast was great.

Self

10/10

Exceptional

29 Mar 2026

Danilo

Clean,safe and close to many attraction

Partner

8/10

Excellent

29 Mar 2026

Angeli

Very convenient Close to everything

8/10

Excellent

28 Mar 2026

Junior

Family_with_children

10/10

Exceptional

26 Mar 2026

Taurina

Great staff!

Family_with_children

10/10

Exceptional

21 Mar 2026

Darlene

Close to the National Mall. Like how there was a metro station very close. Very close to the wharf area where there was some pretty good restaurants.

Business Family

10/10

Exceptional

17 Mar 2026

Marilyn

Some of the friendliest staff at check-in that we have had at any hotel in ages! Breakfast was very good, for a hotel breakfast, and again, floor staff was welcoming and attentive. Kudos!

Partner

10/10

Exceptional

13 Mar 2026

Sergey

Great stay, will come back!

10/10

Exceptional

08 Mar 2026

Maryetta

Super comfortable rooms and great restaurant.

Partner

10/10

Exceptional

08 Mar 2026

Khaylin

Great

10/10

Exceptional

03 Mar 2026

Victor

The service at reception was among the best I've ever received. Upon arrival, I was greeted by a young woman named Ana Victoria, and upon departure, I was seen off and helped with a breakfast mix-up by an Asian young man. Both were very attentive. The room was very clean and everything was in order. Without a doubt, don't hesitate; this is the best hotel in DC.

Business Family_with_children

10/10

Exceptional

01 Mar 2026

Josh

Easy check in. Clean room

Partner

10/10

Exceptional

01 Mar 2026

Jill and Gordon

Super clean & comfortable room, plus fabulous front desk, bar & restaurant staff. We wouldn’t hesitate to book here again!

Partner

10/10

Exceptional

01 Mar 2026

Surrayya

Staff, room, overall amazing stay. The receptionist was most of all amazing.. I can’t remember her name.

Partner

10/10

Exceptional

26 Feb 2026

Tandi

Beautiful hotel with a full Starbucks and bar. Walking distance to the wharf. Friendly staff, clean rooms and comfy beds and pillows. Valet parking. I also loved being able to text for extra towels, etc. as opposed to calling. Good price for the room. Highly recommended! The only thing I wish they had was a shuttle.

Family_with_children

6/10

Pleasant

23 Feb 2026

Katie

Stay was pleasant until the last day; we went to go to bed and I noticed my blanket we brought with us was gone. I called the front desk and they took my information. I cried myself to sleep over it; we have since flown home and I have called a few times a day and still no blanket. I keep getting the same answer that housekeeping will call me and no one has. I know they picked it up with the bedding because when I left the room it was in the bed. I know it’s my fault for leaving it in the bed but everyday before they just folded them and left it on the bed. We are heartbroken over it being gone. I am still praying someone sees this and reaches out to me soon. 😭

8/10

Excellent

22 Feb 2026

Deidra

Very nice hotel, room and staff. It’s also connected to a metro that’ll take you to most places in DC. Everything else, use an Uber. Hotel food is highly expensive, but that’s DC as a whole. I do like that they have a full service Starbucks, it comes in handy for breakfast. I would highly recommend staying here.

Family_with_children

10/10

Exceptional

16 Feb 2026

Lee-Ann

The rooms are a nice size and very clean (I am very picky). The staff is helpful. We had a small issue with our room and the staff took care of it quickly.
It is a 15 minute walk to the Mall/Smithsonian. A 2 minute walk to the Spy museum. There is a food court and some restaurants across the driveway and down an escalator. The Warf has some great food places too and it is about a 10 minute walk but you have to go down/up quite a few stairs.
Very convenient location.

10/10

Exceptional

16 Feb 2026

Renee

Great location, clean hotel and room, super friendly staff! One issue - the in-room Kuerig had mold in the water reservoir so unable to make coffee. They are going to replace.

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Aldo

Awesome

10/10

Exceptional

10 Feb 2026

Layla

Amazing room!

10/10

Exceptional

08 Feb 2026

Chris

Hotel and room itself and was great.

The navigation and signage for the hotel was terrible. The hotel valet parking is on the Main Street level, but our GPS took us to the parking garage underneath. The next set of directions took us to the entrance of the Lafayette Plaza, but we saw no signs for how to get to their front door. We finally had to call and thankfully the sent someone down to the parking garage to help us.

Aside from that, super convenient to the metro, Smithsonian’s, Spy Museum and the Wharf. We plan to stay here again if we need an overnight in DC.

Also helpful that you can drop off your car before checking and leave it until 4 the day you checkout.

Partner

10/10

Exceptional

07 Feb 2026

Candace

Clean room, comfortable beds, super friendly staff. Location was great too!

Leisure Family

10/10

Exceptional

02 Feb 2026

Robert

Great staff

Leisure Partner

10/10

Exceptional

01 Feb 2026

Aslen

Staff very nice. Great locations

10/10

Exceptional

28 Jan 2026

Laura

Leisure Family

10/10

Exceptional

24 Jan 2026

Russell

Terrific place to stay. Convenient location, clean modern room.

Leisure Friends

10/10

Exceptional

24 Jan 2026

Patrick

ERIC CHURCH

10/10

Exceptional

23 Jan 2026

M Margaret

Everything is great, neat and clean.

Leisure Family

10/10

Exceptional

23 Jan 2026

Cathy

The room was really clean, the bed and sheets and pillows were so comfortable!!

Friends_and_family Family

8/10

Excellent

22 Jan 2026

Kathryn

The staff were incredible kind. Some issues with plumbing, loose/squeaky faucet. Other than that, a decent stay.

Leisure Family

10/10

Exceptional

21 Jan 2026

David Eugene

The room was clean and the staff very helpful. The best part of the week's stay was the location. It was right in the middle of where we wanted to be.

Leisure Family

10/10

Exceptional

20 Jan 2026

JIN SIL

I like kind staffs

10/10

Exceptional

19 Jan 2026

Rolando

Clean room, friendly staff and easy of location.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Kenneth

Ana was very kind and helpful

10/10

Exceptional

17 Jan 2026

Matthew

Good location

10/10

Exceptional

12 Jan 2026

Neva

Leisure

10/10

Exceptional

10 Jan 2026

Jessica

Very clean, great customer service, and convenient location!

Leisure Friends

10/10

Exceptional

09 Jan 2026

Elizabeth

Annissa (staff) was the reason that this vacation was amazing. Caring, compassionate, and had ultimate hospitality and professional experience. She deserves a raise, and a promotion. There is a blk American girl that needs training on customer service and hospitality. She put me in a room that had spiders and had strangers trying to enter my room 3 times. The food was not even mid at the hotel. Just go out and eat. Salmon on sweet potato puree? Annisa is the only reason. I would come back and possibly leave her a huge tip. There is no room service, so you have to go to lobby to place an order. Bartender was arrogant. I guess because I didn’t want to eat at the bar/restaurant. I loved the new room I was transferred to. I got to see the nightly displays shown on the monument. What a delight. I highly recommend. Just stay away from room 14-114-118. Trust me. Ask for a different room. Other than that, very lovely experience.

Leisure Self

10/10

Exceptional

08 Jan 2026

Rachel

This was our first trip to DC. This was the best place to stay and was in walking distance of everything! Everything was wonderful!

Leisure Partner

10/10

Exceptional

06 Jan 2026

Ziheng

Good

10/10

Exceptional

06 Jan 2026

Kendra

Great location to the Wharf, museums, Metro, and food court downstairs. Our room was perfectly clean and had good amenities. Staff was super friendly.

Partner

10/10

Exceptional

05 Jan 2026

Layla

Friendly staff, nice breakfast buffet with warm service, clean, modern rooms.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Anthony

Smooth