The Westin Washington, DC Downtown

United States , Washington D.C. - DC
WASHINGTON DC, 999 Ninth Street NW
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100 reviews shown

6/10

Pleasant

15 May 2026

Jasmine

I am giving this stay a 6 due to several issues we experienced. Upon arrival, the room had a very strong, musty odor that was difficult to ignore. We were in a rush at the time, so we changed quickly and left for dinner.
When we returned, we reported the issue to the front desk, but did not receive a response. After waiting about 45 minutes, we called back and were told there had been a shift change and no one was aware of our complaint.
The odor became even worse when we turned on the heat, as it seemed to be coming from the vent. We called again to request either a room change or for someone to address the smell. We were told it would be looked into, but after another 30 minutes with no resolution, we called back. At that point, we were exhausted and asked for a spray instead. Unfortunately, the spray did not help at all, and we ended up turning the heat off entirely.
Additionally, I booked the room through Expedia, and my expected balance was $92. However, I was charged nearly $800. I now have to wait for both the deposit and the duplicate charge for the room to be refunded to my bank account, which is very inconvenient.
Overall, while the stay was manageable, these issues significantly impacted our experience.

Friends

10/10

Exceptional

13 May 2026

Dzidra

Fabulous renovation! Beds are so comfy. Love the filtered water on each floor

Self

4/10

Poor

11 May 2026

Jelaine

Rooftop terrace was advertised which is why I booked and this hotel had no rooftop. The room was not properly cleaned as there was hair in the bathroom

10/10

Exceptional

11 May 2026

Noel

Lovely hotel. I rented a room for my daughter's prom send off. The family stayed downstairs and ordered appetizers. The bar staff were extremely helpful and the overall service was great.

10/10

Exceptional

25 Apr 2026

Tania Fabiola

Yes

10/10

Exceptional

19 Apr 2026

Kenneth Eugene

Partner

10/10

Exceptional

11 Apr 2026

Gabriel

I did not have

Self

10/10

Exceptional

10 Apr 2026

Kori

I would highly recommend this hotel to anyone. The staff are nice and helpful when we had questions. The staff at Root &Vine when we order pizza's to take back to our room. The sercurity guards in the lobby would always say hi and ask how you are doing. The room was amazing and we enjoyed the view from our room.

Partner

8/10

Excellent

09 Apr 2026

Malia

Upon arrival, I did see an extremely long hair on the bed, which was offputting. I was offered $50 to spend on room service or at the restaurant downstairs. I did use it on room service but they charged my card instead of using the $50 voucher. I cannot get a hold of the hotel to get that resolved, which is extremely unfortunate. It is an extremely loud hotel and you could hear rats in the walls at night.

Friends

8/10

Excellent

08 Apr 2026

Anna

No one is friendly here. The front desk, cleaning staff, bell service, no one. Not a great place for customer service

Self

8/10

Excellent

08 Apr 2026

Chee Leong

Clean room

Family_with_children

10/10

Exceptional

06 Apr 2026

Evette

The staff was very friendly and accommodating. The room was clean and the hotel restaurant was good.

Family

2/10

Poor

05 Apr 2026

haneef

Incompetent staff charged me 600 for holds by accident and does nothing to compensate. Tells me to call bank the best they can do I don’t even recall an apology honestly . 50 per day for parking 20 per day for WiFi.

Self

10/10

Exceptional

05 Apr 2026

Roger

Nice hotel.

10/10

Exceptional

05 Apr 2026

Antonio

We have stayed here many times. Great hotel. Love the gym. We will come back. Rooms are great and clean.

Partner

10/10

Exceptional

01 Apr 2026

Cameron

Clean room. Helpful staff but long lines. Hard to use amenities in mandatory fee.

Partner

4/10

Poor

31 Mar 2026

Fnu

Does not fulfill the standard

Partner

10/10

Exceptional

28 Mar 2026

Mark

Hotel was very busy but the staff still made time to create a personal experience.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Sherita

From the moment we stepped into the building the staff was welcoming. Dennis was at the front desk and was friendly with a smile on his face the entire time. We needed to have joint rooms and he went above and beyond to accommodate this request since the hotel was completely booked with conventions for the weekend. The rooms were clean and comfortable. We had a great experience at the bar and the food and drinks were awesome. Upon check or Yusef made sure we used the hotel credits we had before leaving and he as also super friendly. This was a great experience and we will stay again.

Friends

10/10

Exceptional

08 Mar 2026

Dori

Hotel was very modern and nice

Family

10/10

Exceptional

05 Mar 2026

Rehana

Great stay. The staff, property, and atmosphere was amazing.

10/10

Exceptional

25 Feb 2026

Chris

Clean room, easy checkin, Starbucks in the lobby

10/10

Exceptional

24 Feb 2026

Jeffrey

Amazing stay! Mattress was perfect, shower great water pressure. The hotel is a 7min walk from Capitol One Arena. The staff was super friendly and helpful. Valet parking was worth it! I will definitely stay again when in DC .

Partner

10/10

Exceptional

21 Feb 2026

Dafphanie

YUSUF was extremely welcoming and accommodating at the front desk. He greeted me with warmth and made me feel special. RICHARD was cheerful and joyful as he assisted me with my bags. He retrieved ice and extra towels for me. He also assisted me at the end of my stay! I didn't catch the VALET'S guy's name, but he was hilarious! I will definitely return. Money well spent...

Family

10/10

Exceptional

13 Feb 2026

Gina

Great

10/10

Exceptional

05 Feb 2026

Branden

Convenient

Self

10/10

Exceptional

01 Feb 2026

Yvonne

Great stay. Comfortable beds. Great location

Leisure Family_with_children

10/10

Exceptional

26 Jan 2026

Erin

Beautiful, so clean, so wonderful!!!!

Business Family

10/10

Exceptional

20 Jan 2026

Madeline

Great room. Clean hotel. Such nice staff. Only thing we didn’t like was the $20 you had to spend on the property every day.

Leisure Family

10/10

Exceptional

18 Jan 2026

Pamela

Clean and fresh.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Peter

Fabulous hotel

10/10

Exceptional

04 Jan 2026

Ramona

Loved it, perfect location!

10/10

Exceptional

02 Jan 2026

CHIAPIN

Some dirt on surface like bathroom

Leisure Family

6/10

Pleasant

01 Jan 2026

Shanae K

Two people doing check in

10/10

Exceptional

30 Dec 2025

nadia

Clean room

Leisure Family

6/10

Pleasant

30 Dec 2025

Xin

The wifi is $20 a day if you are not member.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Chang Ho

Very nice place. Good

Leisure Family

10/10

Exceptional

26 Dec 2025

Evette

Beautiful hotel

Leisure Friends

8/10

Excellent

25 Dec 2025

Kia

Staff and decor of the lobby. The room has some cracks in the ceiling

Leisure Friends

10/10

Exceptional

24 Dec 2025

Faith

Great customer service!

Friends_and_family Friends

10/10

Exceptional

24 Dec 2025

Mahyar

The room was spotless, and the staff were incredibly kind and helpful.
The location was excellent, and both the bar and the restaurant were amazing.

Leisure Friends

6/10

Pleasant

22 Dec 2025

Derek

It was far more difficult getting a final invoice from the hotel than it should have been, the complication being between on-site and pre-paid charges that should have been sorted out immediately rather than take days of follow-up.

Business

10/10

Exceptional

20 Dec 2025

Chanele

Great stay. Definitely worth it. Great location. I received a $20 credit for the restaurant and bar

Friends_and_family Friends

4/10

Poor

16 Dec 2025

Catherine

Staff, front desk and overall Marriott’s customer service.

Business_and_leisure Friends

10/10

Exceptional

15 Dec 2025

Gary

Great room,.. great walkability, wonderful staff. Easy stay ! No complaints!

Partner

10/10

Exceptional

14 Dec 2025

Travis

My son and I had an exceptional stay at The Westin Downtown DC. The hotel is immaculate, beautifully maintained, and delivers a truly elevated experience from start to finish. Every detail reflects quality, comfort, and professionalism.

During our stay, we had a small matter that needed to be addressed, and Brett Haduch, the manager, went above and beyond to resolve it. His professionalism, attentiveness, and genuine care made us feel like true five-star guests. The way he handled the situation exemplifies outstanding leadership and customer service.

The entire staff was incredible in every way—courteous, attentive, and consistently welcoming. I highly recommend The Westin Downtown DC and would absolutely stay here again. An outstanding hotel with an exceptional team.

Leisure Family

8/10

Excellent

09 Dec 2025

Katherine

Staff extremely helpful and courteous! Modern hotel with nice basic options in the lobby for food, drink, lounging.

Partner

10/10

Exceptional

06 Dec 2025

Gerard

Best sleep ever 😴

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Randy

We will return! Excellent hotel.

10/10

Exceptional

03 Dec 2025

Brittani

Great room and venue

10/10

Exceptional

01 Dec 2025

Mileika

Nice

10/10

Exceptional

30 Nov 2025

John S

Very nice clean room. Christmas decorations in the lobby were really pretty. Starbucks in the lobby is always a great convenience. Staff was helpful with bags and check in was easy and fast. Lots of Christmas lights outside close to the hotel are wonderful and more than usual for DC. Great shopping and wonderful restaurants nearby. Ask for a room with a city view.

10/10

Exceptional

29 Nov 2025

Keisuke

Entrance and open dinning space.

Leisure Family

10/10

Exceptional

23 Nov 2025

Azita

Staff were very polite and caring. The room was clean, the bed was very comfortable.

Business Self

6/10

Pleasant

21 Nov 2025

Sharon

Restaurant seating was not available; room service was not available during its regular hours. Takeout was the only option available during the evening hours when I was there on a Tuesday evening. Elevators were not working near my room and I had to go to the other side of the hotel floor to get down and back up to my room.

Business Self

10/10

Exceptional

17 Nov 2025

Angela

Great experience

10/10

Exceptional

06 Nov 2025

Denise Octavia

The room was amazing. It was the most comfortable bed I’ve ever slept in. The room itself was beautiful and very relaxing.

10/10

Exceptional

03 Nov 2025

Sarah

Spotless lovely room very comfortable

10/10

Exceptional

15 Oct 2025

Lamaisha

Loved

Leisure Self

8/10

Excellent

12 Oct 2025

Jasmine

The hotel was very presentable and the staff was very friendly

10/10

Exceptional

09 Oct 2025

Steve

Loved the main floor open bar area!
Great breakfasts, close to the Metro, wonderful staff!

4/10

Poor

04 Oct 2025

Denise

1st room wasn't clean the 2nd room I was moved to was clean. Checked in went out to get dinner came back to get ready for an event and had no TV. Overall staff was really nice and vey apologetic.

Business

10/10

Exceptional

02 Oct 2025

Manuel

Nice hotel, clean area, parking is pricier in the general area.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Derek

Good

2/10

Poor

27 Sep 2025

Patricia

I stayed in room 1461 last night that smelled like curry chicken, the entire hotel was packed with some function couldn't even walk through the lobby or get to the bar. Then I go to my room and across the hall the same function from the lobby was having another party directly across the hall from me which I was told by the front desk after calling 5 times and finally going down there at 11:15 at night was pre arranged so it couldn't be shut down so in order for me to get some sleep I had to switch rooms and I was told I would get a $100 credit.

What I don't understand is how is it allowed that someone can pre arrange a party in their room with approximately 50-100 people on a floor that has guest rooms who now cannot sleep due to all the noise and the people hanging out in the hallway talking loudly. That party should have been done on the lower level where the conference rooms are. And I should be credited 1 nights stay for my inconvenience not just $100.

I will never stay at a Westin Hotel again and I will make sure that I tell people that it's the worst hotel I've ever stayed at

Business

10/10

Exceptional

18 Sep 2025

Marla

Excellent

10/10

Exceptional

31 Aug 2025

Kelly

Great

10/10

Exceptional

30 Aug 2025

Cristina

The man who checked us in was very nice and was even able to get us in our room four hours prior to our check in time!

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

Ann

Very accommodating

10/10

Exceptional

15 Aug 2025

Brian

I liked how clean and confortable the bed was. I appreciated they gave complimentary wifi access if you have an account with them.

Leisure Self

10/10

Exceptional

03 Aug 2025

Yontee

Enjoyed my stay

6/10

Pleasant

30 Jul 2025

Janice

The bed was broken hard to sleep on the bed was no good I should get a refund

Leisure Partner

10/10

Exceptional

21 Jul 2025

Reuben

Smells great

10/10

Exceptional

18 Jul 2025

Jasmin

Was a great experience. They wouldn’t let me push my 11am checkout to noon due to alleged high capacity but that was the only negative experience. Everything else was great!

Business Self

10/10

Exceptional

10 Jul 2025

Joseph

TOP TIER on everything!

6/10

Pleasant

10 Jul 2025

deb

The only reason I didn't rate this 5 stars is that there was a $40.00 facility fee, that wasn't advertised and I am not happy about it.

Leisure Partner

8/10

Excellent

08 Jul 2025

Sugyan

Nice area but I was not aware of paid parking

Leisure Family

8/10

Excellent

05 Jul 2025

Martha

Nice stay but parking was unclear

Since my family and I planned to be in DC for the 4th of July fireworks, we wanted to make sure we could park in the Westin garage a bit ahead of our stay there. We called the hotel and were told that it was fine but that it was all valet parking. We were a little confused by that since it specifically states on the hotel website that you had the option of self parking or valet. We didn’t question it and checked into the hotel and used their valet parking as there didn’t seem to be any other option. Upon leaving we asked the staff at the front desk if there was an option to self park and they said absolutely yes. They were surprised that someone told us that valet was the only option. Other than that snafu, the hotel was nice and everyone was friendly. Would have given 5 stars if not for the parking situation.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

April

Everyone was so helpful!

Leisure Family

10/10

Exceptional

17 Jun 2025

Robert

My experience was good, definitely would return.

Leisure

10/10

Exceptional

11 Jun 2025

Patricia

Everything! The staff members, the room, the bed, very clean......

10/10

Exceptional

30 May 2025

Eri

Clean and well-equipped. I appreciated the water station on each floor.

Business Self

10/10

Exceptional

23 May 2025

Todd

Westin is a very nice hotel, conveniently located and 15 minutes to the airport.

Business_and_leisure

6/10

Pleasant

21 May 2025

Melinda

Shady Billing

It was fine besides the shadiness around the final bill. I was told at check-in that my destination fee would be credited $30 /day. They reduced it to $20 in the final bill. Also, I prepaid breakfast for every day I was there, and they charged me for breakfast (again) despite acknowledging that I prepaid upon check-in. I tried to get it corrected and they never responded (multiple calls, emails, etc.). They are shady around all of the daily charges. Don’t trust that your pre-paid meals are going to be honored.

Business

10/10

Exceptional

18 May 2025

Tyler

Beautiful lodging. I plan to return.

Leisure Partner

10/10

Exceptional

15 May 2025

Quovella

Great stay

10/10

Exceptional

06 May 2025

Marc

Excellent staff that sorted out everything we needed

8/10

Excellent

04 May 2025

Tamica

Nice hotel

We called before arriving to ask about the incidental fee, was told it was $150. we checked in , I got a email stating the hotel held $300. we asked and was told in person a different price. The morning of checking out the hotel ran my card again for another $300. when I received a email stating it was a zero balance. The room was nice but the cleaning wasn’t 100% we went to use the ice bag and it was filled with water. The bathroom had a half used water bottle under the sink. Also seen hairs around the toilet. Other than that it’s a very high end hotel and loved the stay, very comfortable! Front desk were pleasant as well.

Partner

8/10

Excellent

04 May 2025

Judy

Property was 8/10 $150 incidental fee is outrageous price per night

Leisure Self

10/10

Exceptional

02 May 2025

Natalie

Would definitely recommend

4/10

Poor

22 Apr 2025

Andrew

Uncomfortable bed , the TV turns off on its own every 30 minutes or so. The toilet made loud noises. Parking was very complex, expensive and a headache. We could not change the room temp below a certain temperature which wasn’t good for my health condition. No free WIFI

Leisure Partner

10/10

Exceptional

21 Apr 2025

Michael

Very nice, welcoming, super clean and warm. Close to lots of the attractions and easy to get around from this location.

Leisure Family

10/10

Exceptional

19 Apr 2025

Jose

Great!

Business_and_leisure

6/10

Pleasant

15 Apr 2025

Brittany

The lobby is gorgeous, restaurants were so good, the staff were decently nice.

BUT the rooms are small, no one came to clean our room or restock towels. The floors were gross and we really needed them swept or vacuumed. The doors are SO thin, could hear CLEARLY other guests conversations while walking to their room all hours of the nights. The beds are not that comfortable.

Friends_and_family Family

6/10

Pleasant

14 Apr 2025

Olga

The staff was excellent at check in, and even overall the entire stay.. HOWEVER... cleanliness..? No. The floors were gross at check (hotel room), not vacuumed or mopped. The tables in the room also had crumbs all over it. The bed was comfortable.. and the location was close walking distance. Other then that... it's okay.

10/10

Exceptional

13 Apr 2025

Ryan

Great hotel and staff

Leisure Family

6/10

Pleasant

11 Apr 2025

David

The room service in the hotel was terrible. The food was like take out and not very good. The free included breakfast was cold when we received it and also not very good. It’s not what we expect when we stay at a Westin. The best thing about the hotel was the bed, which is always a guarantee when you stay at a Westin. Overall we were disappointed.

Leisure Partner

10/10

Exceptional

11 Apr 2025

Khalilah

Cherry Blossom race stayover made great!

The hotel lobby smelled amazing! Checked in with George and he was great with giving me information on the amenities that can with my reservation along with recommendations on restaurants in the area. My room was very clean, smelled just as amazing as the lobby, bed was very comfortable and the products in the bathroom were very nice. When checking out Kamila was very nice and also gave great suggestions for places to have brunch. I will definitely stay there again! I wished my stay was longer.

Friends_and_family Friends

10/10

Exceptional

08 Apr 2025

Kristeen

My only complaint was after a long day out walking in the heat was that our room still wasn’t cleaned at 6pm at night and we had a dinner reservation to shower for.

Leisure Family

8/10

Excellent

08 Apr 2025

Jose

The Hotel is located in a very nice area with a lot of good restaurants and Shops around. It is walkable to go to the White House and others parks and attractions.
The issue with the room bill was they charge me for parking services 48.00 $ per day and I didn’t use because I didn’t bring any car and they didn’t even asked about, just passed the charge.

Leisure Family