Hilton Garden Inn Wash Dc Downtown

United States , Washington D.C. - DC
Washington, 815 14th Street N.W.
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

10 Mar 2026

Stephen

Clean room, friendly staff, great location

Partner

10/10

Exceptional

08 Mar 2026

Jamaal

The property meet my expectations

Self

10/10

Exceptional

05 Mar 2026

Shenan

Upon arrival I was greeted by two smiling faces ! Anthony and Dannie made sure that my check in was smooth .. I was well informed on what the property offered and fun things to do in the area This was our first time at this Hilton and I’ll be sure to return .. Thank you Anthony and Dannie for making my daughter’s birthday one to remember!

Family

8/10

Excellent

27 Feb 2026

Madely

Clean room, easy quick check in. No complaints

Family_with_children

6/10

Pleasant

24 Feb 2026

Jennifer

Our check in experience was a nightmare. I had checked in on the app a day prior and was assigned a room. Upon arrive, Hotel was oversold and they didn't have a room for us. After 30 minutes of not backing down, they found us a room. I had two small children, and this was an awful experience for us.

The rest of our stay was very nice. I dealt with another front desk rep the following day who resolved our situation. Breakfast was good. The rooms were clean and beds were comfortable. Outside of the check in expereince, I would recommend this hotel.

Family_with_children

10/10

Exceptional

22 Feb 2026

Phillip

Awesome stay

8/10

Excellent

22 Feb 2026

Jon

Clean room, poor breakfast service.

10/10

Exceptional

20 Feb 2026

michael

Staff was very courteous and attentive. Room was clean and comfortable. Restaurant was convenient and food delicious. Indoor pool was clean and available

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Aaron

10/10

Exceptional

15 Feb 2026

Rachel

Very nice & clean hotel/room!

Friends

10/10

Exceptional

10 Feb 2026

Marivella

Nice room. Good location. Good breakfast buffet. Will stay here again.

8/10

Excellent

06 Feb 2026

Cheryl

It was very nice and what we needed in the city.

Leisure Family

10/10

Exceptional

05 Feb 2026

Lacee

Room was great! Hotel bar and bartender were amazing! Valet were super nice and helpful

4/10

Poor

31 Jan 2026

Joshua

Sheets were dirty, our fridge didn’t work even after having someone come and check on it. Parking is less than ideal. Most likely won’t stay here again

10/10

Exceptional

26 Jan 2026

Gwendolyn

Great stay and front door receptionists all were professional and welcoming

Leisure Family

2/10

Poor

23 Jan 2026

Khadijah

I had an absolutely terrible and hostile experience at the Hilton Garden Inn in Washington, DC this past Saturday, and I will never stay at this property again.

Upon entering the hotel late at night, I was searching for my room key in my purse in a dark entryway. Another guest kindly opened the door for us. Instead of handling this professionally, the night staff immediately became aggressive, rude, and accusatory.

A staff member named John said to me, “Do you even stay here? You probably don’t even stay here!” An outrageous and disrespectful accusation toward a paying guest. When I questioned why he would speak to me that way, he condescendingly explained I needed a key card, which I was already retrieving and clearly understood.

The situation escalated further when the second night staff member, Miles, told me, “Yeah, take your ass upstairs!” This language is degrading, hostile, and completely unacceptable, especially directed at a woman by 2 hotel staff.

When I called the front desk twice requesting a manager, one staff member said the manager was unavailable, and the other pretended to be the manager and showed no concern whatsoever.

This experience was intimidating, humiliating, and unacceptable. No guest should be treated this way, ever. Due to this incident, I will not be returning to this property and expect Hilton to address this seriously including refund or compensation for my stay.

Until this behavior is addressed, I cannot recommend this hotel.

10/10

Exceptional

22 Jan 2026

Owen

loved the room!

8/10

Excellent

19 Jan 2026

Arifin

Reception staff seemed uninterested and weren’t welcoming. The hotel had a key problem at the start but was fixed same day. Room was cozy and clean.

Leisure Partner

8/10

Excellent

19 Jan 2026

Melanio

Clean room and spacious

10/10

Exceptional

17 Jan 2026

Todd

Clean and quiet

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Thomas

Awesome thank you

10/10

Exceptional

12 Jan 2026

Shanna

The staff that I interacted with at the front desk, valet, and in housekeeping were all friendly and helpful. My son left his glasses in the room and we didn’t realize until hours after we’d checked out. Housekeeping found them and were able to quickly retrieve them for us when we stopped by later. It was a great place to stay with younger children. The loved the indoor pool and the closeness of the metro made getting to the museums easy even for my 5 year old.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Matthew

Great clean room, great housekeeping, friendly staff, brilliant location.

Self

10/10

Exceptional

09 Jan 2026

Patricia

We were able to check right in when we arrived early. The room was a great size!

Partner

10/10

Exceptional

09 Jan 2026

Sandra

Everything clean and comfortable

4/10

Poor

07 Jan 2026

Jeffrey

The hotel and its staff were amazing, however the parking situation was cruel and unfair. If we were choosing to stay at your hotel parking should be automatically included.I also do not understand why the price had to be a whopping $60.00. I really expected better from Hilton location. I also wanted to touch base on the gym. The gym was entirely too small. It could only fit two customers at one time. The gym situation definitely needs to be resolved!

Friends_and_family Family

2/10

Poor

05 Jan 2026

Meiyu

The registration put us in a corner. And I was charged extra 150 dollars.

10/10

Exceptional

04 Jan 2026

Hugo

Great work

4/10

Poor

04 Jan 2026

Patrick

***they kept charging for incidentals***
There’s a lack of customer service in this hotel. We had 2 rooms and had to change 1 room and they failed to update the status of 1 room that a guest walked into my daughters’s room. When I went to tell them, they acted like they “didn’t care” attitude. During the night, they charged my credit card for incidentals so I inquired about it. Talk about a lack of customer service, that person looked like I was such a bother to asked her. I have never had a hotel charge me multiple times for incidentals other than checking in. There’s no self parking so we relied on valet. Requesting your car required a text to valet but they had my number wrong so I had to wait for service but they couldn’t update my number. The valet is chaotic during evenings because the lack of self parking, we even had the valet “honked” at us, the guest. The room was good but I noticed a penny next to the lamp. That penny stayed there, which meant that never vacuumed our room. Housekeeping was good, they changed our towels and made our bedding. The only good thing about this hotel was the restaurant staff and it’s location. Other than that, it’s piss poor customer service. They really need to have better training on customer service especially when their job depends on guest services. I will definitely not be coming back to this Hilton facility and would not recommend others from being belittled in staying here.

Leisure Family

10/10

Exceptional

01 Jan 2026

Glynda

Great hotel and fabulous location right opposite the Macpherson Square metro station. So convenient!!! Staff were very friendly. Beds are comfortable and room was clean. Will return.

6/10

Pleasant

01 Jan 2026

Olivia

The staff were wonderful and accommodating! The breakfast buffet was delicious. The room was on the second floor and you could hear every little sound outside. The thermostat did not work properly. It was either raging hot or freezing cold and we were adjusting it all throughout the night.

10/10

Exceptional

31 Dec 2025

Joseph

Staff was very nice and rooms were clean. Liked the location for what we had planned.

10/10

Exceptional

31 Dec 2025

Rehana

Breakfast was nice and fresh. There was variety of food and many options to choose from. Staff was very accomodating and helpful.

Leisure Family

10/10

Exceptional

31 Dec 2025

Diane

The manager and staff really care about people and providing an excellent experience. I would definitely return to stay at this hotel. Also, the hotel's convenient location in downtown D.C. makes it a terrific choice for tourists and business travelers.

Leisure Family

8/10

Excellent

31 Dec 2025

Mary H

Room was lovely, well stocked with coffee/tea.
BUT .. At 5pm I wanted to shower before going out to dinner and there was NO HOT WATER. Reception said \"just let it run for awhile\" 20\" late still no hot water and I was not able to shower.
I asked for an adjustment or free breakfast in the morning and I'm still waiting to hear from Management because in the room the Hilton makes the promise they will make any problems right.
Well I'm still waiting!

8/10

Excellent

30 Dec 2025

Melissa

Breakfast was not free but the buffet had something for everyone. Our rooms were not connected, even though the hotel advertises as having adjoining rooms - we were told that we could not have them. (Call ahead if you are hoping for this.) Our rooms were across the hall from each other, so not so bad - but, unfortunately, right next to the elevator, so we had a lot of noise. No fan in bathroom but there was a lovely nightlight, which I always appreciate. Water pressure was great.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Location across the street from a Metro stop and walkable to museums was great. Pool is small but was a real plus for our granddaughter.

Partner

10/10

Exceptional

28 Dec 2025

Daniel

Great location and nice staff

10/10

Exceptional

27 Dec 2025

Alisa

Very nice staff and clean room

6/10

Pleasant

26 Dec 2025

Sridhar

Rates are affordable for the hotel in the city center!

Business Self

10/10

Exceptional

25 Dec 2025

Jennifer Hughes

Clean room and staff was very nice.

Leisure

10/10

Exceptional

23 Dec 2025

Carlos

Excellent hotel and perfect location… Only one problem with the hot water for the first night… otherwise excellent

Family

10/10

Exceptional

23 Dec 2025

Yi Wen

I think the room was very clean and the staff was helpful. The check-in was simple.

Leisure Family

10/10

Exceptional

23 Dec 2025

margo

excellent staff

10/10

Exceptional

21 Dec 2025

Katiulca

Safe was nice, room was clean

10/10

Exceptional

20 Dec 2025

Daniel

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Junghoon

Pretty nice all

10/10

Exceptional

20 Dec 2025

Clinton

Self

10/10

Exceptional

19 Dec 2025

Olaf

The location, big room

Leisure Friends

8/10

Excellent

19 Dec 2025

Annabelle

I had an easy check in, quiet room, and it was convenient.

Business Self

10/10

Exceptional

17 Dec 2025

CHINATSU

clean room

10/10

Exceptional

16 Dec 2025

Leslie Nicole

We enjoyed visiting with the staff, so nice, very helpful, beautiful Christmas decorations, loved the stay

Leisure Partner

10/10

Exceptional

14 Dec 2025

Carolyn

Quiet comfortable room and excellent breakfast buffet.

6/10

Pleasant

12 Dec 2025

Neisha

The room was not great, cracks in the walls, not clean, and it had a bad odor! The staff, however was great.. and the location was good

Leisure

8/10

Excellent

08 Dec 2025

Thomas

The room was very clean and spacious. The location was incredible but the extra fee for a view was disappointing.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Alp

Super clean

10/10

Exceptional

05 Dec 2025

jian

Great location, steps away from subway station. Room is clean, breakfast is good

Leisure Family

10/10

Exceptional

05 Dec 2025

David

Yes

Business

10/10

Exceptional

04 Dec 2025

Gilberto

Nice service, confortable bed, within walking distance of points of interest, and good breakfast included.

Leisure Self

10/10

Exceptional

04 Dec 2025

Jamilian

Staff was great and connecting room available

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Olga

Clean and spacious room

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Reynaldo

Need more amenities in room like free water, slipper, toothbrush etc.

Leisure Family

10/10

Exceptional

02 Dec 2025

Tamara

Clean room and very nice staff!

Leisure Friends

8/10

Excellent

02 Dec 2025

Edwin

Room clean, welcome on the TV, right temperature and professional and attentive staff.

Business Self

8/10

Excellent

02 Dec 2025

Brandon

This hotel has an amazing location right by the White House, great restaurants and shopping near by. Great stay for any work trip!

Business Partner

6/10

Pleasant

02 Dec 2025

Raquel

Front desk staff was very nice and professional regarding a problem we had with our room. The room was too noisy as it would get all the noise from the street. So they changed our room to a room on a higher floor which resolved the issue.

We unfortunately forgot a bag in our room and we had a very hard time being able to get in touch with the hotel as their phone system was down for a long period of time. When we were able to get ahold of someone we were told that we would only be able to retrieve the bag the next day as they were not able to locate where the bag was, so that was a huge inconvenience for us, I ended up having to go back to the hotel the next day to retrieve my bag.
I wish they had a better system for when someone forgets something behind, guests should be able to reach out to the hotel easily and retrieve back forgotten items right away instead of having the inconvenience to have to wait the next day to get it.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Colin

Great location and nice room. Affordable price

Leisure Partner

4/10

Poor

01 Dec 2025

Silvia

Could not turn off the TV, which kept flashing all night. NO remote control. Called staff at 2 am and they could not resolve the issue. Terrible. The ad said breakfast was included but I was charged $25.00. False advertising.

Business Self

10/10

Exceptional

01 Dec 2025

Maryville

The staffs are very good.

Leisure Friends

10/10

Exceptional

30 Nov 2025

Aaron

Very nice

Leisure Partner

10/10

Exceptional

30 Nov 2025

Ashley

Front desk Anthony was AMAZING! So helpful and knowledgeable about the area. All staff was professional at all times. The hotel restaurant food was delicious and very reasonably priced. The gym was amazing as well! Loved using the Peloton. Would stay here again for sure.

Leisure Family

10/10

Exceptional

30 Nov 2025

Amber

Beautiful hotel, fantastic breakfast, friendly and helpful staff in all areas. Nice part of town with restaurants nearby. Spacious and clean room.

Leisure Family

10/10

Exceptional

30 Nov 2025

Maria

The room was spotless and the hotel conveniently located to all major attractions. The hotel has a garage which is great amenity for out of state commuters

Leisure Family

10/10

Exceptional

29 Nov 2025

Samuel

Anthony at reception was very helpful and friendly. All of the staff went out of their way to be helpful. The room was clean and food in restaurant was great. We will stay there again.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

jackie

location perfect, room spotless, staff helpful and lovely

Leisure Family

10/10

Exceptional

28 Nov 2025

Cecilia

Had a great stay, close to everything!

10/10

Exceptional

27 Nov 2025

Stephen

Property had great location and was great.

Business Self

10/10

Exceptional

26 Nov 2025

Julie

Great value and close to the mall and the museums!

Friends_and_family Family

2/10

Poor

25 Nov 2025

corbylane

The room felt neglected and the staff was awful until I was ready to leave

10/10

Exceptional

24 Nov 2025

Great staff very friendly!!

Business Partner

8/10

Excellent

23 Nov 2025

Aubrey

Hotel was within range of plenty of restaurants and cafes, room was clean, had a microwave and a mini fridge, housekeeping was prompt, only complaints I have is the parking situation (you have no choice but to use valet as they park the car for you in a locked garage, so you have to request the car 10 minutes in advance if you plan on going anywhere, and then you feel like you’re expected to leave a tip because they are valet even though you pay $59/night to park there), and the spot where you pull up to leave your car for valet is so small, it’s like playing Tetris when you have other guests trying to come and go and need to park so you don’t block oncoming traffic. And the shower in our room made both my boyfriend and I sneeze terribly every time we used it. Not sure if that’s because of the water or just our room, but we’ve never experienced anything like that before. I would stay here again if I couldn’t find anywhere else, I recommend to anyone not looking for anything overly fancy for a decent price, and be close to restaurants.

Partner

10/10

Exceptional

23 Nov 2025

Kimberley

All of the above… will definitely recommend it to family and friends.

Business

10/10

Exceptional

18 Nov 2025

Helen

Clean room, polite staff nice breakfast sandwich place nearby

Leisure Friends

10/10

Exceptional

14 Nov 2025

Susan

Rooms were clean, staff was very friendly and the location was perfect!

Leisure

10/10

Exceptional

12 Nov 2025

Ledi

Thank you. I appreciate everything.

10/10

Exceptional

12 Nov 2025

James

We did not purchace the breakfast. Everything was great otherwise.

8/10

Excellent

09 Nov 2025

Rudy

The hotel was very clean and in a very good area, but what we didn’t like was that the hotel pool was a bit cold, and honestly we preferred not to get in.

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Clint

When I first walked in the hotel I noticed fresh air and a very inviting smell. It smells so amazing throughout the hotel. The staff was nice and the location was great!!

Leisure Family

10/10

Exceptional

09 Nov 2025

Estrella Solá

Perfect for business stays and right in the center of Downtown.

Business Friends

10/10

Exceptional

28 Oct 2025

Kayla

Family and I were in town for the marathon. This hotel was about a 25 minute walk to the mall, or a 5 minute walk to the metro which was very convenient. We had breakfast at the hotel’s restaurant every morning. Every day except Monday they had a buffet or menu option. On Monday they only had the menu available. Also, please note Expedia says the valet is $56 per night, when we were there it was $59 per night plus a $10 tax.

Leisure Family

10/10

Exceptional

21 Oct 2025

Ronda

Enjoyed our stay and would definitely come back!

Leisure Partner

10/10

Exceptional

20 Oct 2025

Egidius

Great stay

8/10

Excellent

19 Oct 2025

Samuel

My son had never visited DC. Local attractions are within walking distance of the hotel. The area was clean and appeared safe... there was a strong police presence. Our room faced the city, which is something I requested. However, throughout the night, you could hear police sirens and loud vehicles traveling up and down the street. We've stayed in NYC and I do not ever remember it being that loud at night. I doubt we will choose a view over peace and quiet again should we revisit DC.

Worst of all... due to the government shutdown, many of the places we wished to visit we not open. Some of them did not even give visitors a heads up on their websites. We just showed up, expecting them to be open, and they were not. That was frustrating.

Leisure Family

10/10

Exceptional

19 Oct 2025

Catherine

Great front desk staff. Very nice restaurant and lounge.

Leisure Self

10/10

Exceptional

19 Oct 2025

Rae

Great Value