Name: YOTEL Washington DC, Select by Hilton
Address: 415 New Jersey Avenue NW, Washington D.c., 20001, US

YOTEL Washington DC, Select by Hilton

Washington D.C. - DC · United States

415 New Jersey Avenue NWView location

100 reviews shown

4/10

Poor

31 Jul 2026

Josue

Had an unpleasant welcome experience at check-in with a rude hostess. Plumbing in the room was poor; the sink was constantly backed up and there were gnats and fruit flies coming out the drain.

10/10

Exceptional

30 Jul 2026

Carrie anne

Very modern and clean

10/10

Exceptional

30 Jul 2026

Amanda

Easy good location clean

10/10

Exceptional

29 Jul 2026

Lukas

Very clean and comfortable space. Great if don’t spend a lot of time there and just need a good space to sleep. Definitely recommend

10/10

Exceptional

28 Jul 2026

Courtney

Miss Dewan was a phenomenal help. I can’t thank her enough for making my first trip to D.C. an unforgettable one. Whenever I return, I will be sure to look for her. Thank you Yotel D.C.!

8/10

Excellent

27 Jul 2026

Jivonni

The resort was nice especially for the price. The only thing I did not like was the unnecessary fees. The resort needs to do a better job managing the halls there were a lot of noise and playing in the halls until 5 am. There was someone who kept knocking on my door and running away laughing. Also, there were times our door handle was being played with as if someone was checking to see if it was opened. However, staff was very helpful especially the front desk lady name demure I could be spelling her name wrong. The pool area is nice and was one of my favorite amenities. I enjoyed having a microwave and water station on our floor as well. Be careful parking your car in the parking deck. Our car was hit and of course it was not reported. This resort is in a great location; I would stay again.

10/10

Exceptional

27 Jul 2026

Marriam

I feel like complementary breakfast should be included in your stay.

8/10

Excellent

26 Jul 2026

Jesse

The hotel was clean and modern. Staff were helpful. The rooms were clean and comfortable with a power adjustable bed. My only complaint was even though paying a “resort fee”(and it’s definitely not a resort), you still have to pay $28 for a continental breakfast. I did not eat it so I cannot comment on the quality of it.

10/10

Exceptional

26 Jul 2026

Leon

Parking is too high and should have been included with the stay.

4/10

Poor

25 Jul 2026

Diane

Booked three nights because of the rooftop pool , but it was closed for two days. Spoke with receptionist who assured me \"Don't worry we take care of our own\" in response to my request for a discount on the resort fee. Upon checkout I was given the Director of Mission Control's business card to contact for a refund. Mr. Ukeekwe never returned my multiple emails. Nonexistent accountability. Too bad. Hotel was pretty good.

10/10

Exceptional

24 Jul 2026

Romulo

Convenience

10/10

Exceptional

24 Jul 2026

Carlos

Muy buena ubicacion. Excelente tarisfa

10/10

Exceptional

24 Jul 2026

Diego

Amazing hotel, the pool is incredible the location is amazing.
5/5

10/10

Exceptional

23 Jul 2026

Matt

Loved it !! Would definitely recommend to others

10/10

Exceptional

20 Jul 2026

Evgeniya

Cool design , walking distance to the National mall , friendly staff , restaurant is convenient and serves a good food.

Self

6/10

Pleasant

20 Jul 2026

Shawnje

Pool was closed due to air quality hotel still charged amenity fee

Partner

10/10

Exceptional

19 Jul 2026

Abby

Just environmental caused got us on our timining

Partner

10/10

Exceptional

19 Jul 2026

Tashe

My husband and I was in town for our 4 year wedding anniversary and everything was beautiful from the comfortable bed, the nice pool, the shower was great as well. We had a great time and this hotel and will book again.

Partner

10/10

Exceptional

18 Jul 2026

Derrick

Wouldn’t recommend the pool bar on the weekend seeing as though it doesn’t open until noon

4/10

Poor

16 Jul 2026

Dana

The carpet in the room seemed dirty.

10/10

Exceptional

15 Jul 2026

Heather

Perfect location and nice and clean.

4/10

Poor

14 Jul 2026

Sarah

While the hotel was clean and modern, it was some of the worst conditions for a good night of sleep I’ve ever had in a hotel. The small refrigerator revved up once per hour, making a sound like a vacuum cleaner for about 5 seconds. The bathroom doors were translucent so when anyone went in there at night and turned the light on, it lit up the whole room. The smoke detector had a bright blinking light. And the floors/ceilings were extremely thin so we could hear every footfall above us. Terrible!!

Family

8/10

Excellent

14 Jul 2026

Emily

Our stay was great, we didn't have anything bad happened however we booked a city view room and ended up being on the the 4th floor with not much of a view. I know buildings in DC are limited by height restrictions but there were ten floors and I suspect there could have been better views. I wouldn't have spent he extra money if I had known. We didn't say anything to the front desk as we were tired from traveling.
The late check out policy is great I really appreciate how they provide options.
The pool closes at 8 on which was too early for us to enjoy DC and make it back in time for relaxing at the pool but all in all the staff was friendly, and the rooms were really nice

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Jasmin

The staff was very helpful and accomodating

Self

6/10

Pleasant

12 Jul 2026

Jayla Victoria

We stayed in the premium king room.
So ill start with the pros- the hotel is really clean. The staff is excellent. They have amazing customer service. The bar was lovely. The room was super clean, I like the lights and how you can change the color in the room, The shower has a power button which was also pretty neat. The blackout curtains were great because they are actually blackout curtains. The free wine is a cute gesture.

Now the cons- parking is not included in your bill and it is $60 a day. There is an extra $100 deposit as well. The room does not come with standard amenities meaning it does not come with a nightstand. It does not come with a microwave. It does not come with a mini fridge it does not come with a hairdryer and the soap smells horrible. The only reason I know is because it’s the hand soap which stinks. The bed doesn’t have C-chargers only USB so you need your charging block however you can only use your charging block on one side of the bed. The parking garage is very tight its an accident waiting to happen and all of the elevators do not go down to the garage so catch the right elevator so that you can go down to the parking garage. You need your room key to use the elevator😑 The $10 credit that they say they give you, can’t be used the day you’re checking out so if you’re someone who’s only staying one night you better use it your first night. For $300 a night your really paying for the aesthetic 😂😭Hyatt is across the street just go there.

Partner

10/10

Exceptional

12 Jul 2026

michelle

We stayed here for 2 nights a family of 3. And this hotel was beautiful! We had the double queen and it was roomy and had space and storage for all our items. The cabinet And handing racks were nice! The evening lighting surrounding the tv and such were beautiful! Staff was friendly and helpful and everything was clean.
The free coffee on the second floor was a worth while treat! A French press freshly making your perfect cup of coffee beats any in room coffee times 1000!

The bathroom doors were honestly my only complaint. With a family or couple the sliding door left little to the imagination as far as what the person using the facilities was doing. That combined with no night light or vent to drown out sounds or not be blinded when you have to pee at 1 am haha either way that’s not a deal breaker for me.

The location to everything was perfect. Right by breakfast locations and at night a beautiful stroll of the capital building all lit up was a highlight for sure!

We Uber to the Lincoln memorial and walked back overall a beautiful hotel for a beautiful trip.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Poor shower water pressure. Everything else was great!

6/10

Pleasant

10 Jul 2026

William

Good location and value. Particular room was small and funky..futon type bed, translucent glass partition for toilet and shower, janitor style sink.

Partner

10/10

Exceptional

08 Jul 2026

Tamara

Very clean rooms. Bartenders were great, front desk personel were awesome.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

NATALIE

Only complaint was the coffee machine level two. Only coffee machine for whole hotel if it wasnt out of service it was just to busy each morning. Other then that fantastic

Self

10/10

Exceptional

08 Jul 2026

Skye

Wonderful staff, close to the train station, good room size

Family

10/10

Exceptional

07 Jul 2026

Joseph

The parking garage has an odor. The room was excellent, very nice staff and Yotel Hotel entrance

Self

10/10

Exceptional

07 Jul 2026

Erin

Big bus tour stop right out front!

Family_with_children

8/10

Excellent

07 Jul 2026

Miguel

We stayed for July 4th. The day way pretty fun. Staff were friendly and helpful. Drinks were great and food was good. My only two issues were that they closed the rooftop for the fireworks but I understood that. The second issue was that I burned myself pretty bad at the pool concrete around 3-4pm. I got these huge blisters that ripped off and am now dealing with that. Other than that, I enjoyed my time.

Partner

4/10

Poor

06 Jul 2026

Sandra

They put a mandatory gratuity on each bill which no one told me so they got double the tip. One main coffee machine which constantly needed an attendant to come and reset. There is a $10 credit for food and drinks but my final bill did not reflect any credit.
Good location right by Capital. I would advise you to ask any time you are given a bill if gratuity is included.

Self

10/10

Exceptional

06 Jul 2026

Michele

Awesome

Family

10/10

Exceptional

06 Jul 2026

yeni

The rooms are spacious and comfortable. There is a very nice coffee machine that makes lattes and espresso on every floor. The pool area is well maintained and beautiful

Friends

4/10

Poor

06 Jul 2026

Alyssa

The rooms were gross and if you stay multiple days they don’t service them. The hotel staff was not accommodating or helpful. The gym and pools is nice but you can hear people late at night still partying at the pool. It’s not worth the stay.

Self

6/10

Pleasant

06 Jul 2026

Brenda

Hotel was okay. The icemaker on our floor had some sort of gross coagulation coming out of it with the ice. Went to get coffee on the 2nd floor and the machine was not working for coffee so got hot chocolate (which wasn't bad). Also, when we were packing up, I was checking the bed to make sure I didn't forget anything and pulled back the bottom sheet to reveal a very dirty mattress protector with spots and smudged dirt on it. Sorry but that was gross. Rooftop pool was gross too. Rooftop was nice but you couldn't even see your feet in the water. I don't know if it was everyone's sunscreen or what it was it just didn't look clean.
The staff was very friendly though, always smiling and were really helpful.

Partner

8/10

Excellent

05 Jul 2026

Johntasia

Stayed 2 nights with my son, would stay again great location to union station. 30-60 min walk to national mall. Many bike and scooter rentals around. Over crowded rooftop 4th of July weekend

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Giorgio ettore

Calidad/precio sobreestimado.
Un exceso!

Family

6/10

Pleasant

05 Jul 2026

andrew

Nice to have a rooftop pool, reception staff was a little cranky, perhaps because of the holiday crush. They need to more cordial and friendly, it seemed as though they felt like they were doing me a favor by assisting me and answering questions. That is their job, if they don't like it, they should work somewhere.

Self

8/10

Excellent

05 Jul 2026

Brian

First, the important stuff. The hotel was very clean and in a safe neighborhood and they employed all the safety protocols you would want a hotel to employ.

There is an on-site restaurant and bar. Additionally, there is a rooftop pool and bar.

My only interaction with the staff was with Che behind the front desk. She was amazing.

My only wish is that the neighborhood was more walkable. That were really no bars or restaurants we could walk to. Pretty much had to take a car everywhere.

Finally, if room size matters, then I suggest you upgrade from the basic room.

If visiting again, I would not avoid this place, but I might prefer a more walkable Neighborhood. Though if you do take one of those hop-on hop-off bus tours, there is one that stops directly in front of the hotel. Super convenient.

Partner

8/10

Excellent

05 Jul 2026

Tom

Would have liked to have hotter water in shower

Partner

8/10

Excellent

05 Jul 2026

Laura

Great location pool top deck great. Hotel staff were overall friendly but didn’t offer late check out without fee like hotels.com benefits said. Had to ask about the bottle of wine but did get that.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Dalia

Staff went above and beyond to help me out during my stay when I arrived early

Friends

8/10

Excellent

02 Jul 2026

Heather

The stay was great! However, be prepared, when I booked this stay, I paid everything up front and was given a receipt with the only balance left to pay was 175.00 upon check-in. When we arrived, I was charged an extra 100 per night like a deposit to cover any damages. Then after checkout, if no damages, they would return the 500 back to me. I was not told that, and it was nowhere on the reservation did it say this. So least to say I was not prepared and it took away most of my funding to spend on the trip. So, I have no idea how the restaurant was or how their breakfast at 28 a person was due to them holding my cash like I am some destroyer. We do know that Z burger across the street has the best cheese dog for 8 dollars because that's what we lived on for 5 days. And I had a VIP reservation, yeah what was that, because I didn't see any special treatment or maybe that was the 10 dollars off a day, but you had to charge food to your room to get the 10 off. Just couldn't go up and order and pay and get the discount. The cleaning lady was the sweetest I had ever met, though really enjoyed talking to her. Anyways beware of the 100 a day charge because I was not and I have copy of receipt to prove it!

Family

10/10

Exceptional

01 Jul 2026

Michelle

Yotel had beautiful rooms. Not a traditional hotel room, but it was the right size if you are just wanting a place to sleep. I would definitely stay here again. The staff was very friendly and went out of their way to make sure you had what you needed. The bar has a good menu for a quick bit. The morning buffet had enough choices for you to get a good meal.

Family_with_children

10/10

Exceptional

01 Jul 2026

Jeremy Casey

Excellent hotel very close to the Capitol and National Mall. Helpful staff. Great food and drinks. Rooftop pool has a great vibe.

Family_with_children

8/10

Excellent

30 Jun 2026

Rebecca

My room wasn’t ready upon arrival even though they said it was… but, they upgraded me immediately and got me into a room. I appreciate that attention !

Self

10/10

Exceptional

30 Jun 2026

Anthony

Great hotel

Partner

6/10

Pleasant

28 Jun 2026

Niya

The bed was really comfortable, and I enjoyed the settings. The rooftop pool was also appealing. They have a lot of extra unnecessary fees, I did not like that. The staff was super helpful. For wheelchair users, the features were very mid.

Partner

10/10

Exceptional

28 Jun 2026

Cheree

Great space with really neat modern amenities. Close to the National Mall and public transit.

Family_with_children

10/10

Exceptional

28 Jun 2026

Melissa

Everything was great except you have to check in the kiosk machine and they charge me twice for the deposit. They said they will refund it back to my card, just hope so. Just make sure to check your credit card before you check out.

Friends

10/10

Exceptional

27 Jun 2026

Carlos

My son left his stuffed toy in the room when we left. We called back, and they found it and shipped it to my home. That is service!!!

Business Family_with_children

8/10

Excellent

26 Jun 2026

Tamara

We really enjoyed our stay at Yotel. Family of 3. Our room was nice and clean and everything worked well. A couple of things that I felt could have been a bit better. We enjoyed the use of the pool- but as we were checking in at the pool area we were told it was adults only starting at 8 - that part is fine, though I thing 9 pm would be better time, but this information was not posted anywhere! So we went at 7:30, thinking we had until 10 to be at the pool. It would have been better that where the pool hours are posted that they also note the time of adult swim. Also, I enjoyed the coffee that was on the 2nd floor, but everytime we went there was a line waiting for the coffee. Needs to be more than one coffee machine for the whole hotel.

Family_with_children

10/10

Exceptional

26 Jun 2026

Ryan

Great location and comfortable room.

Partner

10/10

Exceptional

25 Jun 2026

Kadijah H.

I like the pool

Friends

4/10

Poor

24 Jun 2026

Oleksandr

I’ll use it again.

10/10

Exceptional

23 Jun 2026

Andi

Love my stay here. Small rooms but I was expecting that. They honestly had everything you could need. Very comfy and clean. Also very convenient for walking to and from the mall and the train station.

Partner

4/10

Poor

23 Jun 2026

George

I’ve stayed at this facility in the past and it was very nice. This has slide downhill more than I would have imagined. Ice, coffee and other perks that were present in the past are gone. I was billed in error that I caught and it was corrected. The lights in the room didn’t work properly. Toilet and shower area had no lighting. In general the stay was disappointing.

10/10

Exceptional

23 Jun 2026

John

It is a great stay, clean

Self

10/10

Exceptional

23 Jun 2026

Robert

Enjoyed the stay. Room was clean, and I enjoyed the futuristic lighting!

Self

10/10

Exceptional

22 Jun 2026

Todd

I really liked the self checkin, soda vending machine in lobby, and really good hot breakfast. The led lighting in the room is surprisingly relaxing.

Self

10/10

Exceptional

22 Jun 2026

Winston

Amazing hotel near the National Mall. Easy access to Union Station.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Gary

Parking garage smelled terrible. Parking was supposed to be $50 but there was also a $5 see charge. Everything is automated by kiosk and front desk staff was not friendly. Room s were very nice amd bed quite comfy.

Partner

2/10

Poor

22 Jun 2026

Akeyla

Elevator broke down pipes are leaking in the elevator lobby. I have asthma had to walk up 10 flights of stairs, asked to speak to the manager manager never reached out to me. Then I had to inhale a moldy smell for my four days of my stay still waiting for a manager to reach back out to me.

Friends

6/10

Pleasant

22 Jun 2026

LATANYA

Overall hotel was 7.5 for me. The Room was nice (modernized) The lobby had a lot of traffic and no visible security or lobby attendant as there was trash left behind for guests on the tables and chairs. The Elevators weren't working bcuz of a water main break, that wouldn't be resolved until hours later...nothing was offered as an apology for the inconvenience-late c/o or discount on breakfast, or something would have been nice to offer. The Front desk agent that checked us In could have clarified how the $10 daily credit worked (if you don't use you lose it is what I found out). I thought it would be applied to room each day seeing how we did have breakfast & ordered drinks from the rooftop pool/bar. Speaking of breakfast for $30.00 per person they could offer a better selection. Eggs, Bacon and Potatoes & COLD pancakes are certainty not worth $30.00 ($15.00 at best) I would definitely return back to DC but would stay at a different hotel.
The hotel is an a GOOD location-Parking is OVERPRICED $65 NIGHTLY IS WILD!
Luckily we was able to find a near by parking lot, over night parking was $13.00

Family

10/10

Exceptional

21 Jun 2026

shannon

Loved it

Family

10/10

Exceptional

21 Jun 2026

Tia

I loved everything only thing I was hoping they had was a fridge and a microwave otherwise I do recommend people coming to stay

Partner

10/10

Exceptional

21 Jun 2026

Wontae

King staff, good vibe, and so on. I could get all I want to have.

Family_with_children

6/10

Pleasant

21 Jun 2026

LaShaunda

I recently stayed at this hotel and was extremely disappointed, especially compared to my experience here two years ago.

During my previous stay, the hotel was clean, well-maintained, and staffed by friendly, welcoming employees who made guests feel valued. Unfortunately, that was not the case this time.

The overall condition of the property has noticeably declined. The hallways and rooms had an unpleasant odor, the walls appeared dirty, and the hotel no longer felt clean or well cared for. For the price being charged, I expected a much higher standard of cleanliness and upkeep.

The customer service was equally underwhelming. While no one was outright rude, there was very little hospitality or attentiveness from the staff. Interactions felt transactional, with no sense of urgency, friendliness, or willingness to assist guests. This was especially noticeable at the rooftop pool area. There was no greeting, no guidance on seating or amenities, and I was left to figure everything out on my own. The atmosphere felt unwelcoming, and the staff seemed disengaged. I also believe I was overcharged by the bartender, which only added to my frustration.

Overall, this stay was a complete contrast to the positive experience I had in the past. If I had been able to easily cancel my reservation and move to another hotel, I would have done so. Unfortunately, I stayed, but I can confidently say I will not be returning.

There are too many other hotels offering better cleanliness, service,

Family_with_children

10/10

Exceptional

20 Jun 2026

Aquandra

Cozy beds. Beds are adjustable. Clean, and organized room. Adjustable lighting. Plenty of charger outlets. Friendly staff!

Friends

10/10

Exceptional

19 Jun 2026

Anthony

Staff was extremely accommodating and we had a great stay. Will def be back!

8/10

Excellent

19 Jun 2026

Lynne

The location is excellent for tourists. There is a taxi stand right across the street for when we got too tired to walk any more. The coffee maker and water and ice dispensers located in the hall were hit or miss. The room was fine except we could not reduce the humidity and it was very damp. We also wished there had been a hairdryer but we didn't ask at the desk. The pool was very nice and we had fun playing Connect 4.

Family_with_children

8/10

Excellent

19 Jun 2026

Chantile

My stay was pleasant, the room was clean. They did not provide complementary breakfast which was a bummer, but there is a restaurant on site for your convenience. Pretty good customer service I would recommend this hotel.

Partner

10/10

Exceptional

18 Jun 2026

Rosemary

Great experience and amazing staff

2/10

Poor

18 Jun 2026

HUMBERTO

I had breakfast included and the charged me for all the breakfast of every day

Partner

10/10

Exceptional

17 Jun 2026

Stanell

The bar and breakfast is the best.

Family

10/10

Exceptional

17 Jun 2026

Miguel

It was clean, nice and the staff were friendly. 10/10

Self

6/10

Pleasant

16 Jun 2026

LAURA

Staff

10/10

Exceptional

16 Jun 2026

Taggart

The clean up crew and the ability to let them know when you’re ready for them is a godsend.

Self

8/10

Excellent

16 Jun 2026

Mariah

I liked how conveniently close this hotel was to the attractions. The staff was very friendly and helpful. I wish the website was more exact on what the height restrictions are for the parking garage attached to the hotel but overall the stay was very nice.

Family

10/10

Exceptional

16 Jun 2026

Whitney

Pleasantly surprised with the experience and great walkable area.

Self

10/10

Exceptional

15 Jun 2026

Carlos

Would stay here again. When I checked in the receptionist who checked me in was so nice. It was a great start to my stay.

Self

10/10

Exceptional

15 Jun 2026

Brett

This hotel was clean, well-appointed, safe, and in a great location. The staff were willing to help and very friendly.

The only negative (and a very minimal gripe) was the refrigerator didn’t keep the drinks very cold and didn’t have a temperature gauge.

Highly, highly recommend!

Self

6/10

Pleasant

15 Jun 2026

Rose Marie

Wasn’t impressed. Most of staff not helpful. Ice, water and coffee machines don’t work. Had to go from 8 floor to 2nd to try to get ice and water. Some days no ice. Ran into man who was filling coffee pot on 2nd floor. We informed him about ice maker and got no reaction

Partner

10/10

Exceptional

15 Jun 2026

Allie

Perfect location, comfortable beds and great staff. Would stay again

Friends

10/10

Exceptional

15 Jun 2026

Clare

Loved our stay here! The room was quiet, spacious and we loved the lighting and phone casting capabilities on the TV. Staff were very friendly and welcoming. Loved the pool. Also it was very conveniently located and walkable. Overall great for the price and would totally stay here again!

Partner

10/10

Exceptional

15 Jun 2026

George

Hotel was overall pretty good and was in an easy spot for transportation to RFK.

Friends

6/10

Pleasant

15 Jun 2026

Cody

Room had blood on pillow case, the beds were adjustable head, in concept very nice but was incredibly loud during operation. Walls were thin and able to hear others adjusting their beds during middle of night. Also was able to hear everything outside

Partner

4/10

Poor

15 Jun 2026

Robert

The room was extremely expensive for one as small as it was. The parking not being included in the reservation makes absolutely no sense and the surprise 300$ fee/hold on my card was an unpleasant surprise.

The amenities were almost non existent, the pool closed before the sun even goes down and the bar closes very early.

All and all it was not nearly worth how much I spent for a 3 night stay in a very mediocre hotel.

Staff was very warm welcoming and helpful though.

Partner

2/10

Poor

14 Jun 2026

Shelby

A mouse ran across the restaurant floor while we were eating. The front desk staff say they will do something and it never happens (our toilet was broken). Overall a hot mess.

Partner

10/10

Exceptional

14 Jun 2026

Melonie

One of my favorite hotels in DC. Can’t wait to go back!

Self

10/10

Exceptional

14 Jun 2026

tonnie

Amazing roof top bar and pool

Self

10/10

Exceptional

13 Jun 2026

Natalie

Conveniently located, Yotel was the perfect spot to land for a quick overnight trip. Convenient to Union Station, the Capital and other destinations, the service was wonderful. I enjoyed the rooftop deck and pool Sunday morning when it was empty, followed by a delicious fresh breakfast at the hotel restaurant.

Self

10/10

Exceptional

13 Jun 2026

Stephen

Great stay, great location, and great atmosphere. Would definitely come back in the future.

Self

10/10

Exceptional

12 Jun 2026

Katrina

Wonderful hotel to stay at. Everyone was friendly and love the smart rooms

Partner

4/10

Poor

12 Jun 2026

Priya

Extremely Disappointing Stay – Poor Customer Service

I had a very disappointing experience at YOTEL during my recent stay. From the moment we checked in, the service fell far below expectations. There was no water available on our floor the entire day of check-in, and despite the hotel being fully aware of the issue, they did not proactively provide guests with even basic drinking water. I called to request water, but it never arrived.

To make matters worse, the room itself had issues—the bed was infested with ants, which is completely unacceptable.

Customer service throughout the stay was extremely poor. When we requested a modest one-hour late checkout, we were asked to pay an additional $200 on the day of checkout. There was no effort to accommodate or acknowledge the inconvenience caused by the hotel’s own service failures.

What makes this even more disappointing is that I chose YOTEL based on a positive experience during a conference stay last November, when I booked through my corporate travel. Unfortunately, this personal trip showed a completely different standard of service. It felt like the level of care depended on how the booking was made, which should never be the case.

Given this experience, I will not be returning to YOTEL (personal or business travel). I will also be sharing this feedback with my corporate travel team.

Overall, this was a very poor experience, and I would strongly reconsider before booking here.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Nancy Alejandra

Great location but the property is a little rough.

Business