Grand Gabriel

Lebanon , Jounieh
Jounieh, ADONIS
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20 reviews shown

2/10

Poor

01 Aug 2025

Rena

What a terrible experience! We checked all reviews before checking in and everyone mentionned that it is a 4 stars hotel (still wondering how could that happen). Having a pub on the second floor of the hotel deprived us from sleeping during our stay. On the first night, my husband asked for some restaurants brochures and not only they did not have any but they also refused to help us, to force us eat at their restaurant which did not have any varieties, especially that my husband is vegan. But the most disturbing experience of all was being woken at 6:30 in the morning by a woman—clearly not a guest—who had mistaken our room number and offered her services to my husband. An hour later, we heard her screaming down the hallway after what seemed to have been an unpleasant encounter.
This was beyond the worse hotel we've ever been even when we went to a 3 stars hotel.

Leisure Family

6/10

Pleasant

01 Jul 2025

mark

The staff are helfull

8/10

Excellent

25 Feb 2025

Naomi

Staff were extremely helpful Jean went out of his way to make sure everything was in order for my stay.
Clean rooms and friendly atmosphere

Leisure Self

6/10

Pleasant

23 Sep 2024

Ramzi

it s ok

Business_and_leisure Self

2/10

Poor

02 Jul 2024

Ramzi

smell dirty

Business_and_leisure Partner

4/10

Poor

02 Jul 2024

Ramzi

the property is old and smell specially the bathroom and the carpet

Leisure Partner

2/10

Poor

20 Feb 2023

Marwan

very unclean

We stayed for 3 nights, The hotel was not clean and they did not clean the room on the first morning, when asked about it they said we should've asked for them to clean it. The room needs maintenance. very bad choice for a stay

Partner

8/10

Excellent

10 Jul 2022

joseph

Considering the sever hardship the country is going through, this hotel is still managing to survive while other businesses couldn’t. I do recommend this hotel and wish it to flourish back soon.

Leisure Family

10/10

Exceptional

23 Jan 2022

Houry

Great Place , Clean and comfortable
Jean is the Best Manager Ever!

Leisure Family

8/10

Excellent

05 Aug 2021

Verified traveler

Good service

Leisure Family

10/10

Exceptional

17 Feb 2020

Salim

Partner

8/10

Excellent

12 Nov 2019

Farid

I was satisfied in general about every thing in the hotel.

Leisure Self

6/10

Pleasant

08 Oct 2019

Expat

On the plus side, very friendly staff and a reasonable condition for the rooms. On the negative side, the location of the hotel is not optimal if you want to get to Beirut because of traffic. There is plenty of restaurants within walking distance, but the walk is not pleasant because of the local traffic condition and lack of good sidewalks.

Friends_and_family Partner

4/10

Poor

21 Aug 2019

Verified traveler

I booked a room for 2 adults and one 3 yrs old child. They didn't provide a baby bed. I had to request it and paid 15 dollars per night for that.
They gave me a different room than the one I booked. They say they upgrade to deluxe but the room was standards or less than. Bath tub doesn't have a foot-lock. couldn't use it. When I checked out, receptionist and manager tried to charge me one extra night due to system error they've that shows 4 nights. But it's a simple calculation and a common sense Aug 11 to 14 is 3 nights. I had to show them expedia voucher!!

Friends_and_family Family_with_children

8/10

Excellent

04 Mar 2019

Felix

Great service at the desk. Room was clean. The bed needs a better blanket as it was cold during the night.

Partner

6/10

Pleasant

04 Jan 2019

Christina

It is a good value for money in general but I could not sleep for the two nights because of noise from parties in the same hotel until 3 AM or more. Also the AC unit is noisy but I needed for 1 night only.

Friends_and_family Family

6/10

Pleasant

03 Jan 2019

Verified traveler

It is clear at one time this hotel may have been grand but it is average now. I was disappointed in the location and quality of the food. The room was basic but fine. I selected the hotel based on past reviews but it did not live up to that standard. I certainly would not return to this property.

Leisure Self

10/10

Exceptional

17 Nov 2018

Verified traveler

Everything was great great rooms welcoming staff, we will come back again

2/10

Poor

07 Nov 2018

Khan

The room and all the furniture smells of a strong chemical, if you leave your clothes inside the closet, you will not be able to wear the because of the smell. The breakfast is free because there's nothing worth eating. Gave my laundry for wash and dry, was slapped with a $60 bill for dry cleaning, requested a discount and it was denied. The hotel is also known among the locals for providing prostitution oracle girls.

10/10

Exceptional

01 Nov 2018

Ali

Every think just more than perfect
Nice staff and clean room and good service