Quinta Eden Villahermosa

Mexico , Villahermosa
VILLAHERMOSA, AV. PROLONGACION DE PASEO USUMACINTA, 1402
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100 reviews shown

2/10

Poor

21 May 2026

Ludmila

The property itself is gorgeous, amazing. They have wast spaces, beautiful landscaping, the marbels, the woods, the mirrors, the arts, modern and antique. The problem is, they have no management that would make any sense. So, despite the beauty of the place, we had horrible, miserable time. They had no coffee for me, they had no hand towels for some strange reason… Any question we posed at the reception desk had the answer NO. The restaurant, while beautiful, was horrible. The food was merely eadible. Wine program non existent. And lying about having wines while not having them… Very strange. The simple workers, people helping with parking, luggage were great, thanks god. Ulrtimately, before the management changes, I do not recommend this hotel.

Partner

10/10

Exceptional

19 May 2026

Angel

Self

4/10

Poor

20 Apr 2026

Hector

AC from my room did not work. After 3 complaints they changed my room however the other room had the same problem.

Definitely would not come back to this hotel despite the great attitude from the staff.

Self

10/10

Exceptional

23 Feb 2026

Douglas A

The rooms were clean, obvious improvements in the condition, fresh paint etc. Great staff, very courteous.

10/10

Exceptional

19 Feb 2026

Robert

High class villa setting, perfect for a relaxing stay.

10/10

Exceptional

15 Feb 2026

Sandra

The grounds are beautiful.
Our suite was large, beds were very comfy.
We attended a Valentine's Day dinner and show and it surpassed our expectations.
We enjoyed the breakfast brunch.
Plenty delicious food to choose from and beautiful piano music in the background.

Leisure Partner

6/10

Pleasant

07 Jan 2026

yuri

Bien pero por el precio lo mínimo que espero es desayuno inxluido

Leisure Partner

10/10

Exceptional

24 Nov 2025

Douglas

Yes

10/10

Exceptional

03 Aug 2025

Joris

Mooi hotel in grandeur stijl, zeer vriendelijke staff en lekker ontbijtbuffet. Ik zou hier opnieuw boeken.
Kamers zijn zeer ruim en proper.

Zwembad en gym zijn wat onderkomen en niet echt gezellig.

Leisure Family_with_children

10/10

Exceptional

15 Mar 2025

Douglas

Staff was excellent. Appreciated the updates and improvements

Business_and_leisure Family

6/10

Pleasant

25 Feb 2025

Monique

Not a 5 star hotel

The hotel is beautiful but the room was feeling empty: no glasses, no coffee machine, no face towel, no real soap. The bed sheet and pillow not really comfortable and old fashion.
There was no attention to details. The bar was closed on Sunday and the food for the diner was a complete deception. The breakfast was good though with excellent service.

Partner

8/10

Excellent

07 Jan 2025

David

our room was very spacious and clean. the downside is that there appears to be so much mold in hallway ceilings- water leak issues. this hotel appears to have been very luxurious at some point in time. nevertheless, it remains beautiful but it needs serious maintenance. staff was woderful!

Leisure Family

6/10

Pleasant

03 Jan 2025

Hanna Myriam Dominguez

The pool area is terrible!! Only one pool chair.. The view is a to a parking lot

Leisure Family_with_children

10/10

Exceptional

19 Nov 2024

Maro

👍

Leisure Family

8/10

Excellent

17 Nov 2024

Douglas

We have stayed at this facilities many times. We love the staff the restaurant is great. The new owners have made some repairs but their are more that need to take place

Business Family

10/10

Exceptional

13 Oct 2024

IVAN

Todo bien , el.staff muy amable

Business Partner

10/10

Exceptional

04 Aug 2024

Joe

The service is always excellent

10/10

Exceptional

08 Jul 2024

Diana

Beautiful hotel. Clean and comfortable. Room was very big with excellent furniture and a very large desk to work -I have to work on my trip- the only thing I would suggest is to clean the carpet or has to be changed, had a slightly damp smell. Everything else was marvellous!

Business_and_leisure Partner

8/10

Excellent

27 Jun 2024

Chun Liu

The staff are very friendly and willing to help.

10/10

Exceptional

20 Jun 2024

cynthia

I was on a 1 day work trip and this was a great place to end the night/sleep at. Wish I could have stayed a little longer.

Business Self

10/10

Exceptional

29 Apr 2024

Mario A

Everything was wonderful !!

Leisure

10/10

Exceptional

29 Apr 2024

Gina

nice pool in the evenings . close to shops

Leisure Friends

10/10

Exceptional

11 Feb 2024

Peter

A super Hotel extremely elegant in a Colonial setting

Business Self

10/10

Exceptional

03 Jul 2023

Isabel

Bellísimo hotel, muy bien ubicado

El hotel está bellísimo.
Muy lujoso y con detalles muy especiales. El servicio es de primera calidad.
Tabasco fue una gran sorpresa, llena de cosas hermosas.

Friends_and_family Family

10/10

Exceptional

02 Jul 2023

julio

Excellent property with excellent staff. Very clean. Rooms are beautiful and spacious.

Leisure Family

10/10

Exceptional

16 May 2023

FELIPE

Friendly staff

Leisure Family

10/10

Exceptional

08 May 2023

HUGO

Great stay, loved it!

Leisure Self

10/10

Exceptional

08 May 2023

Nancy

Fruendly and attentive service

Leisure Family

10/10

Exceptional

24 Feb 2023

Douglas

Very nice hotel, clean and comfortable. Dining experience and food quality was outstanding.
The staff is very polite nd helpful.

Business_and_leisure Family

4/10

Poor

10 Feb 2023

Jose

Old building , poorly maintained. Front desk staff is terrible, no bell boy services. Rooms are equipped with old and bad condition furniture and appliances.

Business Self

10/10

Exceptional

13 Dec 2022

Antonio

esta bien el hotel, malos horarios de restaurante y de spa, demasiado limitados, Arrancan tarde y cierran temprano.

Business Self

10/10

Exceptional

09 Aug 2022

Titan

Always a pleasure staying at this property.

Leisure Self

10/10

Exceptional

21 Jul 2022

ROBERTO

It was an awesome service in the hotel , the IT guy help me out to get high speed internet

Business Partner

10/10

Exceptional

11 Mar 2022

Susan

This is a luxury hotel for a great price! Every thing, every one was amazing. From the valet who also detailed our rental car, to the front desk who sent us out to try pishul and the local tamales of Villa Luz. The housekeepers who always came back if we hadn't left yet, the restaurant staff that did an awesome job with our limited espanol! The service in the garden and at the poolside. I felt pampered! True luxury treatment!
The room was well lit, the toilet was separate from the shower and jetted tub (which not only worked but the jets were also clean!) the bed was comfortably firm with lots of pillows. There is a Nespresso coffee machine and a mini fridge in the room. Room service has the same hours as the restaurant, I would recommend you eat in the garden though.
Covid policies were respected by staff and guests, masks, sanitizing gel, temperatures.

Business Partner

10/10

Exceptional

09 Mar 2022

Susan

The service at Quinta Eden is top notch. Because of my limited español, we used google translate or someone was found who could speak english. I felt pampered, from the valet, housekeeping, front desk, restaurant and even security.
Covid measures are still in full force. Hand sanitizer and temperature reader at front door and masks throughout the property.
The garden is a lovely place for morning coffee and any meal. There is poolside service as well, via the phone at the counter.
The room has a lot of lighting, the bed is comfortably firm with a lot of pillows. There is a mini fridge and nespresso coffee maker. The bathroom has a separate toilet from the shower and jetted tub (which worked very well and was also clean when the jets came on!)
This is definitely a luxury hotel, with a surprisingly affordable price.

Business_and_leisure Partner

4/10

Poor

06 Dec 2021

Elizabeth Sade

I booked this hotel with intentions to support a more local branded hotel in Mexico. The grounds and facilities are beautiful, although there are some parts that could use upgrading such a the bathroom and pool area. The food, subpar. While the staff was always polite, it was very obvious during our stay that this hotel does not cater to non-Spanish-speaking patrons. There were several accommodations that we were not informed about during our stay, such as the ATM located in the building. We were instead directed out of the hotel, about 15 minutes away to get Pesos. Lots of other miscommunications throughout our stay including the cost for a covid test from one of their medical partners. Overall a good stay, but I would not recommend it to patrons who are not fluent in speaking Spanish which is unfortunate.

Business_and_leisure Partner

10/10

Exceptional

27 Oct 2021

John

Great restaurant and room.

Leisure

10/10

Exceptional

21 Sep 2021

Adam

Lavish building and room

Leisure Self

10/10

Exceptional

14 Sep 2021

Adam

The rooms were large and luxurious

Leisure Self

10/10

Exceptional

24 Jul 2021

Hoon

Excelente todo

Súper bien

Business

10/10

Exceptional

13 Jul 2021

Verified traveler

Amazing service the people working there is really warm and helpful and the hotel is top level.

Leisure Partner

10/10

Exceptional

20 Jun 2021

Verified traveler

Excellent Hotel for business and tourist. Located in a nice area in Villahermosa with close options for dinner with A staff, nice restaurant and service in the hotel

Business Self

2/10

Poor

19 Jun 2021

Verified traveler

The hotel was lovely. We checked in with a dog and we were told they accepted animals. Ten minutes later we received a knock on the door that the dog had to leave the hotel now. My dog is a certified support dog.

Friends_and_family Family

10/10

Exceptional

25 May 2021

Verified traveler

Very clean place

Leisure Family

10/10

Exceptional

28 Mar 2021

Verified traveler

Hotel muy bonito , instalaciones impecables, elevado el precio de comida y bebidas un gym adecuado

Leisure Family

10/10

Exceptional

08 Mar 2021

Verified traveler

This hotel it’s beautiful since you enter till you get to your room the rooms area gorgeous beautiful design the views from your hotel were beautiful too. I will give a 5 ⭐️ For overall I will definitely come back and will definitely recommend to any one coming to Villahermosa.

Leisure Self

10/10

Exceptional

10 Dec 2020

Hugo

Great hotel, and conveniently located! .great staff.

Business Self

10/10

Exceptional

14 Nov 2020

Sophia

Excelente estancia. Ampliamente recomendado.

Es el primer lugar al que voy donde verdaderamente cumplen con todas las medidas de higiene y seguridad. Lo recomiendo muchísimo. El hotel está hermoso y todo el personal es sumamente amable. Todos muy atentos, desde el sr. de la entrada, el check in, en el restaurante, en el lobby. De verdad pasé una estancia muy agradable. Definitivamente cuando vuelva a Villahermosa me hospedaré aquí de nuevo.

Self

10/10

Exceptional

24 Mar 2020

Luis

Quinta Real Villahermosa

Awesome hotel! Highest quality accomodation, super restaurant and outstanding service. Rooms are spacious and accommodating.

Business

10/10

Exceptional

24 Feb 2020

armando diaz

good option in town

Nice hotel, well located in downtown area. Very clean and the food was also good in restaurant and room service.
Price is right too

Business

4/10

Poor

16 Feb 2020

Verified traveler

I didn't go and I lose my money . In my work cancelled the trip and I couldn't cancel my reservation

Business Self

10/10

Exceptional

08 Jan 2020

Susana

The area of restaurant and bar was beautiful, the bathroom on the rooms very big

Leisure Family

8/10

Excellent

27 Dec 2019

Carlos

Excelente propiedad con areas de oportunidad.

Excelente propiedad en un lugar inigualable.
Lamentablemente las alfombras de los pasillos se notan sucias, es un area de oportunidad.

Friends_and_family Family

10/10

Exceptional

22 Dec 2019

Amy

Best place in a long time

Friends_and_family Family

8/10

Excellent

30 Nov 2019

Verified traveler

This is an upscale property, to be sure. You know that from the moment you approach the place. The staff is friendly but not overbearing. Rooms are spacious and the beds are comfortable. I personally do not equate marble everywhere with quality, so marble floors in my guest room are just cold. The primary negative impression, for me, was the quality of breakfast did not come close to the level that the surroundings implied ≠ the restaurant is beautiful, breakfast is meh (I did not have any other meals).

Business_and_leisure Self

8/10

Excellent

28 Aug 2019

Ruben

It was pretty good especially the bed was very confortable

Partner

8/10

Excellent

07 Jul 2019

John

Latin America Sales

Great hotel and very good service.

10/10

Exceptional

22 Jun 2019

Ben

The Quinta Real - Villahermosa...simply the best!

I stay at this property every 90 days. The staff treats be like family. They actually give me hugs upon my arrival! Undoubtedly the finest hotel I stay in anywhere in the world!

8/10

Excellent

28 May 2019

Jorge

Where's my coffee?

This hotel is top notch, great service starts as soon as you arrive. Valet was fast and courteous, check in was a pleasure, everyone is eager to please. The lobby is beautiful and comfortable, the restaurant is great (Room service was fantastic!). The only thing I can gripe about is the lack of in-room coffee, its a little thing but one that is important to me and my morning routine. Although a hot pot is only a phone call away, its just so convenient to brew the first cup as soon as you wake up. Everything else was impeccable, bathrooms are bright and huge, the beds and linens are very comfortable. Wifi is reliable and fast. The service is what really stands out here, these people care about where they work and the people staying there.

10/10

Exceptional

06 May 2019

Victor

El mejor hotel en Villahermosa

Excelentes instalaciones y servicio. El mejor hotel en Villahermosa para visitas de negocios o placer.

4/10

Poor

22 Feb 2019

Verified traveler

The property needs A LOT of maintenance,. Rooms smells to mildew and restrooms are old. Service at the restaurant is bad and the food choices are very few. The fitness center is a joke! I don't recommend to stay in this hotel at all!!

Business Self

8/10

Excellent

20 Feb 2019

Jose

Everything was great, only thing wrong with the room was the tub water drain stopper in tub
wasn't working and the toilet would take long periods of time to fill water tank. Other than that everything was great.

Friends_and_family Family

10/10

Exceptional

23 Sep 2018

Ben

Ben H

I travel internationly for a living. The Quinta Real - Villahermosa is undoubtedly the finest hotel I stay in.

8/10

Excellent

04 Sep 2018

Verified traveler

Nice hotel and great staff.
Building needs some exterior help, but maybe that's just the climate down there beating up buildings.
Overall, I would recommend them. :)

8/10

Excellent

22 Aug 2018

DLucas

It was located in a good area. There were several really nice restaurants and a nightclub within walking distance from the hotel. As well, the restaurant at the hotel is where we ate breakfast every morning, with fresh squeezed juices and a wide assortment of beautiful fresh fruit as part of every meal. The bar was also very nice; they played nice music and had a great drink selection. Also, the staff was excellent. My only disappointment was the pool area, there were no umbrellas and the sun was extreme in the morning and early afternoon. Overall, we enjoyed our stay there and would recommend it.

10/10

Exceptional

05 Aug 2018

Wonderful hotel with amazingly attentive staff. Food in the restaurant and service were both excellent. Gym was shut down due to maintenance, but this is understandable. Only complaint was the beds - they were terribly flat and hard. The hotel definitely needs to spend some money and get more comfortable beds!

10/10

Exceptional

09 May 2018

Alex

Very nice hotel. The staff was always friendly and helpful. I will definitely come back to Quinta Real.

8/10

Excellent

05 May 2018

Verified traveler

The cleaniless was adequate but they didn’t put soap, shampoos and conditioners to the guests. The refrigerator in the room is kept empty. No coffee machine in the room as well. They smell humidity.

10/10

Exceptional

12 Feb 2018

mario

Nice hotel

Excelent hotel near from the administrative area of villahermosa

10/10

Exceptional

01 Feb 2018

Verified traveler

Nice hotel,
Helpful and friendly employees
Comfort rooms

10/10

Exceptional

29 Aug 2017

David

Nice hotel close to everything, very good location

Every thing was nice, clean and as expected, and always the people nice.

10/10

Exceptional

06 Jun 2017

ben

Frequent flyer here

This is the second time I have stayed at this hotel. The comfort and service is absolutely outstanding.

10/10

Exceptional

18 Mar 2017

Rosy

nice hotel

Good location and a very nice hotel, the restaurant have delicious food for a good price... and everybody in the hotel was so nice !

10/10

Exceptional

29 Jan 2017

Guillermo

Very nice property. Staff was very accommodating.

Business trip. Used the hotel for meetings. Everything ran smoothly and staff was friendly and professional.

10/10

Exceptional

09 Jan 2017

Fuensanta W.

Very nice hotel, great service!

An amazing stay

Partner

4/10

Poor

29 Dec 2016

Jaime

Bad humidity, abusive charges extra

Room humidity is extreme, hotel extra charges are ridiculous...they charged us 10,000 pesos as deposit for our 3 night stay...

Partner

6/10

Pleasant

03 Aug 2016

carlos

I won't stay here again.

For the price I paid to stay it was just fine. Extremely noisy. You can hear everything from room to room. Old hotel with no noise isolator. I won't stay here again.

Family

10/10

Exceptional

18 Jul 2016

kent

First class service. Tremendous!

Staff was so polite went the extra mile. Very courteous and attentive.

6/10

Pleasant

09 Apr 2016

Old fashioned.....

Old fashioned. Room smells moldy. Bathtub didn't drain properly. No in room coffee. VIP was supposed to be room upgrade OR free wifi and 10% food and beverage. No upgrade at time of check in and only received free wifi.

Average hotel with potential.

4/10

Poor

05 Mar 2016

Verified traveler

Smelly room

The facility is generally nice. Room are moldy and smelly but nicely decorated. The staff is cheerful, nice, and generally incompetent. they are \"sorry\" a lot but not able to solve problem quickly. Five stars is a little high.

4/10

Poor

02 Mar 2016

Verified traveler

Smelly rooms

Nice looking hotel but the rooms are moody and smelly. It was difficult for me to sleep.

6/10

Pleasant

01 Mar 2016

Sergio

Fair

Bad pillows

Family

10/10

Exceptional

18 Feb 2016

Jimmy

A perfect vacation.

This was our first time in Villahermosa, Tabasco and we were very impressed. We walked into the hotel and all we could say was \"wow\"! The hotel is beautiful and nicely decorated. The restaurant and bar are top-notch and the staff the best.

Partner

4/10

Poor

18 Feb 2016

Jose Andres

Nice hotel but astronomically overpriced on food and beverage. Also staff was tagging on expenses at check out that were not legitimate.

Family

10/10

Exceptional

18 Feb 2016

Verified traveler

Best hotel in Villahermosa never stayed in hotel that nice excellent pool area

10/10

Exceptional

15 Aug 2015

Verified traveler

Great hotel with good location

Nice luxury hotel

8/10

Excellent

24 Jun 2015

Verified traveler

Classic Mexican Hotel

Good service. Nice Welcome. Good Staff. Good Food. You will have a nice stay

2/10

Poor

24 Mar 2015

leonardo

Uncofortable client for quinta real villahermosa

miss Guadalupe assist me really bad she don't know how much cost a local phone call and she say I call you back in 5 minute NEVER CALL ME BACK was calling few minutes after and I say I need a crib for my room I never send a Crib I when I come back in the afternoon I when to the from desk and ask regarding my crib hours after my complain get one. The security box in my room was closed and I calling to from desk for opening and at then end I live the hotel w my money because I don't have service soon. I when to the breakfast w my family and friend the sevice was slow the forget have order never put water in the table really expensive for really bad service. Before leaving somebody come to the hotel say hello and I tray invited a cop of café the and I did the order for 3 coca cola & 1 coffe. I was be there for one hours and never take a service. Really bad service. The room service bring a chicken nuger for my baby the nuger really bad and expensive a pay $387.00 pesos really bread cover some nuger empty inside only bread. My sister in love client for one of my room solicit to take a pictures her son because she get 15 years old and don't no authorization and never give the reason Only say NO YOU CAN'T TAKE A PICTURE IN THE HOTEL. In my opinion the hotel have potencial but the service It's NOT A PROFETIONAL the quality don't no work in this hotel need to much training for work in international tourism. Sorry but I need to know honesty wish hotel.com

Family

6/10

Pleasant

04 Mar 2015

ENRIQUE E.

good

the hotel is in a good location and the restaurant was good

8/10

Excellent

01 Mar 2015

Verified traveler

Quinta Real

Front desk too slow for checkout

8/10

Excellent

09 Feb 2015

Lado

Nice business Hotel

Nice Hacienda just great

Nice business area, good meeting rooms and an awesome restaurant

6/10

Pleasant

10 Jan 2015

Monica

Dissapointed with check-in

I was really dissapointed when we got to the hotel. We were there 20 minutes before check in time and we had to wait more than one hour to get just one of the three rooms we booked. They told us to come back later to get the other two. The front desk clerk was really nice but couldn't do much to help besides offering us a cup of wine while we waited. We needed two of the rooms to be connected because we have three kids (10, 7 and 6) but the hotel didn't have any available so they gave us rooms that were across from each other in the hall so we had to split up for the night. The rooms are very big and nice. My only complaint is that the towels were too thin.

4/10

Poor

26 Nov 2014

juan

Nice hotel with a bad attitude

Lovely building but from the first moment the front desk staff is hostile and arrogant. Same thing checking out to the point other staff are apologetic to the clients. Also bill all wrong where that things were added which I had not consumed, they could not produce a voucher but still wanted me to pay. Almost lost my flight ! Zero graciousness nor Expedia VIP treatment. Not worth it just go there for their restaurant.

10/10

Exceptional

25 Nov 2014

ArnBart

Best weekend rates

Enjoyed our stay. Great location, nice and big room with best weekend rates. No complain at all.

8/10

Excellent

24 Nov 2014

D travelers

Getaway weekend

Needs to have more activities...not.kids friendly. Staff is below average. Beautiful hotel but service was very poor.

Partner

8/10

Excellent

19 Nov 2014

Anthony

Good Place to Stay

Good hotel, large clean suite, awful air con hat would not warm up, we are Brits do not appreciate 19c in a room.

Some nice restaurants within walking distance. Hotel restaurant not used as seemed to lack any atmosphere.

Plus bar shut on a Sunday..................

Partner

4/10

Poor

16 Sep 2014

Verified traveler

Internet for $15/day!

Considering that this hotel is part of the Preferred Hotels network, it was shocking to find they want to gouge guests with a $15/day internet charge.

8/10

Excellent

04 Sep 2014

Anonymous

Very Disappointed

This was the third time that I stayed at this hotel however I am not sure there will be a fourt time. The staff at front desk are not very welcoming and there was a very unfortunate episode. We missed our room being cleaned as we left late that day, so the next day we had to ask for additional toiletries. The employee by the name of Abigail was very rude and questioning why we needed addityional toiletries and asking exact amount of towels needed. I was very dissapointed since this is not an inexpensive hotel and we received horrible service.

Partner

10/10

Exceptional

31 Aug 2014

Eduardo

Good restaurant

....I really enjoyed the breakfast.. the service was excellent

10/10

Exceptional

07 Jun 2014

Marcy

Excellent Choice