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Accommodation only. Meals are usually not included.
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9.0/10Excellent1,001 Reviews
Cleanliness9.0/10 9.0
Service9.2/10 9.2
Comfort8.6/10 8.6
Condition8.6/10 8.6
Amenities8.4/10 8.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel casa del sotano
Stay at Hotel Casa del Sótano and enjoy a prime location in the heart of Oaxaca, just a 4-minute walk from the Church of Santo Domingo de Guzmán and an 8-minute walk from Oaxaca Cathedral. This colonial-style hotel is located 0. 4 miles (0.
7 km) from the Oaxaca Ethnobotanical Garden and 0. 5 miles (0. 8 km) from Zócalo Square.
Take in the views from the terrace and garden, and enjoy amenities such as complimentary Wi-Fi. Additional services at this colonial hotel include concierge services and a gift shop. Featured amenities include express check-out, a 24-hour front desk, and luggage storage.
Enjoy authentic Mexican cuisine at Raíces Restaurante. English breakfast is served daily from 8:00 AM to 11:00 AM for an additional charge.
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Stay in one of the hotel’s 22 guestrooms or 4 suites, featuring flat-screen televisions. Complimentary Wi-Fi keeps you connected, while satellite programming provides entertainment. Private bathrooms with showers include complimentary toiletries and hair dryers. Rooms also feature air conditioning, and daily housekeeping service is provided for your comfort.
Hotel Casa del Sótano is centrally located in Oaxaca, a 4-minute walk from Santo Domingo Square and 6 minutes by foot from Oaxaca Ethnobotanical Garden. This hotel is 0.4 mi (0.6 km) from Oaxaca Cathedral and 0.5 mi (0.8 km) from Museo de las Culturas de Oaxaca.
Make yourself at home in one of the 25 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Housekeeping is provided daily, and irons/ironing boards can be requested.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:30 PM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Minimum guest age is 18
Caters to adults only
No alcohol allowed onsite
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 12
Pet max weight (per pet) in lb is 26
Only dogs are allowed
Maximum number of pets per room 1
Pets cannot be left unattended
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Guests under 18 years old are not permitted at this adults-only property.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Alcohol is not permitted at this property.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number SI
-
Minimal age
18
-
Optional fees
- Fee for English breakfast: approximately MXN 350 per person
- Pet deposit: MXN 1000 per stay
- Pet fee: MXN 400 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Belber Jimenez Museum
0.2 km / 0.1 mi
Manuel Alvarez Bravo Photography Center
0.3 km / 0.2 mi
Santo Domingo Square
0.3 km / 0.2 mi
Rufino Tamayo Museum
0.3 km / 0.2 mi
Oaxaca Regional Museum
0.4 km / 0.2 mi
San Felipe Neri Temple
0.4 km / 0.2 mi
Andador de Macedonia Alcala
0.4 km / 0.2 mi
House of Juarez Museum
0.4 km / 0.3 mi
Museum of Oaxacan Culture
0.4 km / 0.3 mi
Graphic Arts Institute of Oaxaca
0.4 km / 0.3 mi
Oaxaca Ethnobotanical Garden
0.5 km / 0.3 mi
Panuelito Garden
0.5 km / 0.3 mi
Quetzalli Gallery
0.5 km / 0.3 mi
Museum of Oaxacan Painters
0.6 km / 0.4 mi
Museo de las Culturas de Oaxaca
0.6 km / 0.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 1700
- Year of most recent renovation: 2024
- Total number of rooms: 25
- Number of floors (main building): 4
- Suites: 4
- hotel
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fi
Show 12 more facilities & services
- Airport ShuttleExtra charge
- Hotel safe
- Garden
- Terrace
- Concierge
- Luggage room
- Towels and bed linen
- Restaurant: 1
- MassageExtra charge
- Breakfast a la carteExtra charge
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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STUDIO COMFORTSTUDIO • COMFORTSTU.OM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- COMFORT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
STUDIO COMFORT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- COMFORT
Adult and child limits apply within the room's total guest limit.
Room code: STU.OM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO KING BED ONE BEDROOMSTUDIO • KING BED ONE BEDROOM • 1 Bedroom • 21 m²STU.B1-KG
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- TV
- Safe
- Living room: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
STUDIO KING BED ONE BEDROOM
Room photos
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: STU.B1-KG
Room amenities
- Wi-fi
- TV
- Safe
- Living room: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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APARTMENT MOUNTAIN VIEWAPARTMENT • MOUNTAIN VIEWAPT.VN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
APARTMENT MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: APT.VN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BED • 1 Bedroom • 12 m²DBL.AS-KG
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- CLASSIC KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
DOUBLE CLASSIC KING BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- CLASSIC KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS-KG
Room amenities
- Wi-fi
- TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE CLASSICDOUBLE • CLASSIC • 1 Bedroom • 11 m²DBL.AS
Room overview
Non-smoking room- Room size
- 11 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
DOUBLE CLASSIC
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 11 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING BED WITH JACUZZISUITE • KING BED WITH JACUZZI • 1 Bedroom • 28 m²SUI.JA-KG
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Room amenities
- TV
- Mini fridge
- Living room: 1
- Terrace
- Desk
- Sauna
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
SUITE KING BED WITH JACUZZI
Room photos
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JA-KG
Room amenities
- TV
- Mini fridge
- Living room: 1
- Terrace
- Desk
- Sauna
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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FAMILY ROOM TWO DOUBLE BEDSFAMILY ROOM • TWO DOUBLE BEDSFAM.2D-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
FAMILY ROOM TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: FAM.2D-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE COMFORTDOUBLE • COMFORTDBL.OM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- COMFORT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
DOUBLE COMFORT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- COMFORT
Adult and child limits apply within the room's total guest limit.
Room code: DBL.OM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM TWO DOUBLE BEDSFAMILY ROOM • TWO DOUBLE BEDS • 1 Bedroom • 14 m²FAM.2D
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 2–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- FAMILY ROOM
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- TV
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
FAMILY ROOM TWO DOUBLE BEDS
Room photos
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 2–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- FAMILY ROOM
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: FAM.2D
Room amenities
- TV
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO CITY VIEW KING BEDSTUDIO • CITY VIEW KING BEDSTU.CV-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
STUDIO CITY VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.CV-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT ONE BEDROOM WITH KITCHENETTEAPARTMENT • ONE BEDROOM WITH KITCHENETTE • 1 Bedroom • 29 m²APT.B1-KT
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- APARTMENT
- View / characteristic
- ONE BEDROOM WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Living room: 1
- Safe
- TV
- Oven: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
APARTMENT ONE BEDROOM WITH KITCHENETTE
Room photos
11 photosSelect a photo to open the full-screen viewer.
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 29 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- APARTMENT
- View / characteristic
- ONE BEDROOM WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Room code: APT.B1-KT
Room amenities
- Wi-fi
- Living room: 1
- Safe
- TV
- Oven: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE DELUXE ONE BEDSUITE • DELUXE ONE BED • 1 Bedroom • 38 m²SUI.1B-DX
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE ONE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Desk
- Living room: 1
- Mini fridge
- TV
- Bathtub: 1
- Terrace
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel casa del sotano
SUITE DELUXE ONE BED
Room photos
11 photosSelect a photo to open the full-screen viewer.
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.1B-DX
Room amenities
- Desk
- Living room: 1
- Mini fridge
- TV
- Bathtub: 1
- Terrace
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel casa del sotano
100
reviews shown
Steve
breakfast room was closed for renovation
Lisa
The staff were incredibly helpful. Once, I left my safe wide open with cash inside. When I came back, everything was exactly where I left it!
People were helpful, and the location was ideal for getting around downtown and visiting Sto. Domingo.
People were helpful, and the location was ideal for getting around downtown and visiting Sto. Domingo.
ANA
This unique hotel is just a 5-minute walk from the city center, Santo Domingo Church, and the Zócalo, making it a perfect location for exploring the area.
The property is beautiful, charming, and truly one of a kind. What made our stay even more memorable was the exceptional staff. I would like to give a special thank you to Eduardo, who went above and beyond to help us choose the perfect room. He also shared valuable information about the city and recommended wonderful activities that made our visit even more enjoyable.
I would also like to recognize Itzel Ameyalli and Eida Saraí for their kindness, professionalism, and willingness to help throughout our stay. Their warm hospitality made us feel genuinely welcome.
Thank you to the entire team for making our stay such a wonderful experience. I highly recommend this hotel and would gladly stay here again.
The property is beautiful, charming, and truly one of a kind. What made our stay even more memorable was the exceptional staff. I would like to give a special thank you to Eduardo, who went above and beyond to help us choose the perfect room. He also shared valuable information about the city and recommended wonderful activities that made our visit even more enjoyable.
I would also like to recognize Itzel Ameyalli and Eida Saraí for their kindness, professionalism, and willingness to help throughout our stay. Their warm hospitality made us feel genuinely welcome.
Thank you to the entire team for making our stay such a wonderful experience. I highly recommend this hotel and would gladly stay here again.
Andre
Very helpful staff, treated us like family.
Kelly
We loved our stay! The staff is so friendly and kind and helpful. The rooms are immaculate and very comfortable, they have the best pillows. The AC runs COLD. Plenty of HOT water. The view from the rooftop hot tub and patio is spectacular. The courtyard is beautiful. The restaurant has delicious food. The location is perfect, close to everything in the historic district. We will definitely being staying here again.
Bertha
Me encantó vegetación en hotel
Whitney
Great location, friendly staff, perfect for full days of exploring in the city and coming back to sleep!
Luc
Clean room staff all kind and respectful breakfast was pleasant jacuzzi special to area.
Timothy
Cute little Mexican traditional hotel in a beautiful setting with kind staff. Has a restaurant on the premises, which I did not try and about a 10 minute walk to the Zocalo. My only criticism is that the bathroom was kind of small and the shower was a little bit awkward.
morelia
No iron in the room , you can request one but they ask you for an ID and you need to leave it until you return it, you can hear everything since doors are like blinders on the bottom. Tv didn’t work. And very very small no vanity space.
Very close to everything and staff super polite..
Very close to everything and staff super polite..
Florentino
Staff was helpful answered all the questions we had, Walking Distance to shops and bars
Elida
No breakfast included but clean friendly safe!
Matthew D
Our room had a wonderful private terrace and pool, but the shower didn’t work when we checked in, the toilet water smelled terrible, our towels were stained, and the pool was not cleaned before we arrived as there were floating bugs in it. Also, the air conditioner dripped water all the time no matter what temperature we kept it at. Once they fixed the shower and the smell in the bathroom, and cleaned the pool it was much better, but the AC never stopped dripping. Also, bring your own shower products and any other items you may need because our shower only had shampoo and hand soap and there were no amenity kits of any kind. The staff was very nice and helpful and the breakfast in the cafe was very good.
Emily
Love breakfast on the terrace and a generally quiet spot!
Benita
Beautiful architecture, comfortable and clean hotel.
Jeremy
Great location in walking distance of all the main attractions in the city center. The staff was awesome and very accommodating, we also loved the view from the rooftop hot tub and also enjoyed a session in the temazcal.
Only down side is that most all rooms involve going up or down stairs (with your luggage). But we saw that as a minor concern compared to the positives.
Only down side is that most all rooms involve going up or down stairs (with your luggage). But we saw that as a minor concern compared to the positives.
Miguel
Beautiful property very well located in the historic center of Oaxaca City. With a pleasant center garden, clean and joyful. The staff is very polite and helpful always with a smile. I had the suite in the top with direct access to the roof and jacuzzi
Scott
Hotel was extremely clean and the location was perfect, staff were awesome
Erica
The staff are helpful, the rooms are clean
Located in a nice area, police car constantly patrolling the are
Located in a nice area, police car constantly patrolling the are
Nanci
The hotel does not have parking on site and they have you wait out in the street where there is no place to park and check in before they give you instructions to where the parking is. Once they told us where the parking was it took a couple of minutes for the people to open the gate having us wait again in the street where there is no place to stop and the cars are constantly honking at you. The room was okay, clean and basic but the shower head was terrible the water would not come out equal and would splash everywhere not giving a constant flow. The terrace with the jaccuzi has a nice view but the water is just lukewarm not jacuzzi type hot. The restaurant closes at 4pm which is inconvenient if you want to eat something for dinner. The staff did not seem to want to help at all they kept refering to \"on the reservation it states that\" instead of helping and finding a solution.
Rafael
Great place to spend a few days. Super clean, with spacious rooms, and friendly staff. Very centric with major sights within 10 minutes walking including the Zocalo. Very safe too.
Eva
Ugly rooms food to expensive poor
luis alberto
Clean room, friendly staff and great location
Jennifer Leslie
Friendly hotel..apart from one particular guest..dragging furniture around their floor/our ceiling at night..god knows why. Bed was comfortable..pillows were AWFUL..like wet cement..bathroom so small the door couldn’t open beyond 18” or so. Crawling with large ants for some reason..all over the toilet bowl. The decor was very tired and quite badly done.
The atmosphere was lovely..green plants in a central courtyard..lovely rooftop cafe..good food and friendly staff. Great location for seeing Oaxaca..great cafes and shops within a few minutes walk. The centre of town..Centro..I think was really close. It’s a place to base not to lounge in..small gym..avoided that..!! Stay there for sure..but get out and about in town..it’s absolutely beautiful.
The atmosphere was lovely..green plants in a central courtyard..lovely rooftop cafe..good food and friendly staff. Great location for seeing Oaxaca..great cafes and shops within a few minutes walk. The centre of town..Centro..I think was really close. It’s a place to base not to lounge in..small gym..avoided that..!! Stay there for sure..but get out and about in town..it’s absolutely beautiful.
Mariano
The staff and location were great.
IAN
Clean , quiet room with strong air conditioning.
Brian
The first room felt like a dungeon. Sink had broken chips and saw a cockroach. Terrible lighting and smelled weird. Asked to change rooms. Moved to a different much nicer room but they made me pay full price and I had to pay for both rooms despite not using one. The second room had no towels. Asked three separate times before they finally brought up towels. The woman at check out was nice thoughm
Gloria
The bathroom was so small you practically have to get in the shower to close the door. Very drafty. Loud in am I could hear the conversation in the hotel restaurant I could hear the blender. There is no blackout curtains so it was light all the time. In the am because of the sun and in the evening it was the street lights
Martin
Great place to stay!
Candace
The room was spacious, clean and the entire hotel was as described in the pictures. We were upgraded to a room with a private terrace & infinity pool, with amazing views of the Santo Domingo church. The rooftop shared jacuzzi and sun deck were amazing as well. The front desk staff were amazing & helped us with directions, activities and booking ground transportation. The location was central and we felt safe walking everywhere. We would definitely stay here again.
Samuel
It was clean
barbara
The hotel was really pretty, the position was convenient also, staff was really nice.y room was just a bit small and dark.
Caitlin
The breakfast was delicious, the staff was helpful, and the room was clean. The place is centrally located with restaurants very convenient. We walked everywhere!
Antonio de la
The ladies at the cafe-restaurant were really kind, fast an their service amazing.
Thank you
Thank you
PABLO
The room was clean, the bed and the pillow ok. Towels are old
Justin
A truly rustic hotel still in Centro but a few blocks away from the noisier sections. Friendly, accommodating service from the staff. Bed was comfortable. The on-site restaurant is small but had great food and great service. The property is well-maintained but quite old, so expect non-contemporary accommodations like a tiny bathroom, can hear your neighbors, etc.
Aide
The staff was amazing, but the room was not the best. The bathroom was very small, the bed was extremely hard. I would definitely recommend for the hotel to upgrade their rooms
Melissa
Wonderful stay, staff were great, would return again!
UBALDO
We love this place, due to the location. The ambiance, the staff and the atmosphere. Everyone is very welcoming, friendly and courteous.
Michael
Clean room. Nice staff great location.
Alejandro
The staff is attentive and the rooms are comfortable. I think it was a good deal in terms of value for money. The hotel is very well located. I would definetely stay here again.
Renz Marion
Good breakfast. Very close to all of centro. Rooftop is great for morning exercise.
LOUIE
My room bed was stiff not comfortable at all, one pillow per person, I couldn’t sleep for 3 nights.
Other than that, the place was beautiful and very courteous staff.
Other than that, the place was beautiful and very courteous staff.
Sheila
Very little interest from staff at front desk- water for showers, ants, one towel each person, top floor beautiful, basic rooms - VERY basic-
Miguel
My wife and I had a wonderful stay at this hotel. It perfectly captured the local culture, making our experience feel more connected to the city. The staff was incredibly friendly and accommodating, even letting us check in early, which we really appreciated. We also had breakfast at the hotel, and it was delicious – a great start to our day. Overall, it was a pleasant and relaxing stay. Highly recommend!
Ana
We loved the location, walking distance to restaurants, stores, and el centro. Staff members were very nice and friendly. Room space was nice, only bathroom in our room was very small. We would recommend this place for sure!🌟🌟🌟🌟
Ben
Great views from the restaurant and jacuzzi deck. Room was comfortable and clean. Neat building.
Sunny
Very central and convenient with great staff! Recommended!
Juan
Amazing staff! Walking distance to everything in the city. We’ll definitely be back
Joseph
Fernando was da man, though! Great staff up and down and a lovely place to stay.
Maya
Staff were very nice and almost everyone was very helpful. the rooms were clean but the Lightning was dim- I asked one of the girls at the front desk if a lightbulb could be put in the lamp over the sink but she was not helpful- she asked me if the bathroom had a light and did not say anything else. A woman needs light to put on make-up a man needs more light to shave. Walking to the rooms down below did not have proper lighting either. It was in a great location thank you
Rosa Maria
Evethibg was good !!
Ray
The room was out of this world 🌎 amazing beautiful, the view stood out with great staff and cleanness. And Oaxaca is so amazing beautiful tourists place i recommend and especially this gorgeous hotel casa de sótano
Joseph
Easy check-in courteous staff and a great restaurant!
Morgan
The hotel was beautiful and the pool in the room was a really nice addition. The staff were great and very friendly and helpful. The location was also great for food, bars, shops, the town etc
My only couple of comments for improvement would be that the room could have done with a little more attention to the finish and it was a little dark. It could have done with another light.
It was also noisy in the morning, if you are a light sleeper it may not be the one for you.
My only couple of comments for improvement would be that the room could have done with a little more attention to the finish and it was a little dark. It could have done with another light.
It was also noisy in the morning, if you are a light sleeper it may not be the one for you.
Cecilia
Everything was good !!
Wellington Michael
The hotel location was perfect , safe and quiet , just one thing , Room cleanliness, from towels to bedsheets. If they had been on better condition, the place would have gotten 5 stars
lisa
Ivone our waitress at the small cafe was a 10/10 and Mari is the chef her food is super, cooked to perfection and the menu has many options other than the usual fair.Rooms are clean quaint. I would stay here again
Angela
a lovely warm reception from Fernando. the room had a lot of charm.
Angelica
The hotel was clean and the staff was very attentive and I felt safe. Also a great location.
Santos
No tiene estacionamiento en hotel pero tienen uno que está a dos cuadras muy bueno y está incluido en el servicio del hotel
Cesar
There is a variety of food options it all depends what you like!
Manuel Jesus Castro
The location is incredibly convenient. It’s close to all the bars and restaurants in the area, but far enough away that you won’t be disturbed by the noise.
Itzel was incredibly helpful with her recommendations. She always gave the right suggestions for places to visit and things to do. Thanks a lot!
Itzel was incredibly helpful with her recommendations. She always gave the right suggestions for places to visit and things to do. Thanks a lot!
Adriana
Clean room, air conditioning
Ana
Beautiful location, comfortable beds, delicious foods, quiet despite central location
Erika
Excellent services . Staff was very kind and helpful.
Luis
Good
Tania
Cómodo
Habitación limpia.
jennifer
A free second cup of coffee would be nice at breakfast and not to have to pay for ice. Other than this we will go back!!!
Pehr
The hot tub on the roof is wonderful with great views. And so many cool restaurants & bars near by! Having a cafe on-site where you can get \"emergency\" coffee/beer/breakfast was also convenient. Everything was comfortable & worked (e.g. AC, toilet, ceiling fan, wifi...).
Hyunju
Quiet AC, good firm bed, patio breakfast.
Chantal
Buena ubicación muy céntrico, el personal muy amable y la habitación limpia y cómoda.
Adam
Great view of the city, private, relaxing. Easy access to Centro, just a few blocks away. Staff was extremely kind and accommodating.
Wendy
Parking is severely reduced. You are better off parking on the street. Hotel room conditions are poor and dated. Staff are friendly and inviting. Hotel distance to downtown averages to 6 minutes walking. WiFi is available. Raices restaurant is yummy and staff are inviting.
Brian
La decoración y ambiente de la habitación es muy antigua, estando dentro de la habitación no me hizo sentir que estaba pagando algo que valí la pena, el correo donde me hacían saber que el hotel no contaba con estacionamiento me llegó a los 15 min después del check in (o sea después de que llegué y me dijeron que no contaban con parking) las fotos que promocionan no es lo que te ofrecen cuando pides una habitación, me hubiera gustado que fueran mas transparentes con la información y con lo que promocionan
Maria Jose
I love the hotel but did not like shower.
Michael
I truly enjoyed my stay I had the suite with the pool/balcony with a Amazing View of the church and city Center would definitely return
Vernon
This was a great find on my first visit to the city,! The location is ideal: near the Center, but not loud . The rooms were colorful and well-maintained. The best thing was the rooftop spa, which I used twice a day. It has a spectacular view of Santo Domingo! (I just wish that it were open after seven.) The breakfast was great, especially thanks to our waitress Yvonne. She was super friendly and attentive. The front desk staff were all very courteous and helpful.
Daniel
Needs some improvements
Decent hotel and great location. A few things could make it better. Not lots of light in the rooms. Pathetically weak shower pressure. Hours of restaurant are pretty random. Itblooksnlike there's a pool bitnits just a javuzzinand it doesnt get hot. There is a large deck bit it has no furniture, nothing going on.
Benjamin
Hotel was a 5 minute walk from the centre, suite bed was comfortable, the only downside was shower had very little water pressure and A/C was above the bed which hits you directly. My wife got sick as soon as we returned home.
Andre
The property was beautiful!
Jesus
Good
Kim C
Evonne at the restaurant made our stay superior ! Hotel
Was great ..management on top of everything ! Couldn’t ask for better ..Evonne was An added bonus at restaurant ! So sweet smiling every morning and took great pride in her work …double bonus to wake up to this lovely lady !
Was great ..management on top of everything ! Couldn’t ask for better ..Evonne was An added bonus at restaurant ! So sweet smiling every morning and took great pride in her work …double bonus to wake up to this lovely lady !
Natali
Hotel was great, staff was very friendly and helpful. 10 minute walk from downtown and a lot of places to go eat around, the only sucky part was the tv would loose signal a lot and the shower head was not so great.
Francisco
Cerca de los lugares turisticos
Ruben
Everything is great
Ruben
Excellent service very clean great location.
Just to have a small fridge and microwave in the room
or to have a communal fridge
Claudia
All of the staff members were amazing! The location was great, especially for seeing the fireworks on the rooftop during the Guelaguetza. The breakfast was delicious and the property itself was beautiful.
victoriano
It was good, but waited better.
Jen
Very enjoyable stay, travelling solo and appreciated the 24/7 front desk who were all lovely. Close to some great bars and restaurants for drink or dinner and to walk home safely. Beautiful quaint property with lovely colourful decorations. Room was comfortable enough though the mattress was very firm and water pressure a bit light. Not deal breakers for me though.
The restaurant attached is small and generally only open for breakfast and lunch, maybe because was quiet at hotel but while food was fine, given Oaxacan cuisine is amazing I was expecting more and would have eaten elsewhere on reflection but was convenient and amaZing views over city towards San Domingo church.
Would recommend as a lovely spot to explore Oaxaca from and be very comfortable and excellent service :)
The restaurant attached is small and generally only open for breakfast and lunch, maybe because was quiet at hotel but while food was fine, given Oaxacan cuisine is amazing I was expecting more and would have eaten elsewhere on reflection but was convenient and amaZing views over city towards San Domingo church.
Would recommend as a lovely spot to explore Oaxaca from and be very comfortable and excellent service :)
Sean
Oaxaca gem
We had a lovely time at this hotel with our family of 5 - staying in 2 rooms. We loved the outdoor terrace space. We enjoyed breakfast and midday snacks at the restaurant. The workout room is well equipped which we did use on some rainy days. Beds were firm, clean and comfortable. The hotel is charming with a welcoming and very helpful staff. It is a short enjoyable walk to Oaxaca sites.
Esdras
Location is very convenient, at the edge of the city center but still within walking distance.
The jacuzzi and spa area closes at 7pm, this was unexpected as is regarded as private area for the suite. Couldn't find that in the policies online in Expedia.
Better cleaning in the shower is commendable as there was black mold behind the window curtain.
The door curtain could be darker and thicker, it lets the light and voices in.
The jacuzzi and spa area closes at 7pm, this was unexpected as is regarded as private area for the suite. Couldn't find that in the policies online in Expedia.
Better cleaning in the shower is commendable as there was black mold behind the window curtain.
The door curtain could be darker and thicker, it lets the light and voices in.
Jose
Everything was wonderful , pillow cases were kinda smelly at first .
Monica Patricia
It was clean. The
Rodrigo
Hospedaje agradable.
El hotel está bien ubicado, atención por parte del personal muy buena.
Único pero, es el estacionamiento que no está cerca la propiedad, el horario es limitado y nos pidieron cooperación económica por qué el hotel solo cubre las noches y no el día. Consideren $70 pesos extra por día de estacionamiento.
Único pero, es el estacionamiento que no está cerca la propiedad, el horario es limitado y nos pidieron cooperación económica por qué el hotel solo cubre las noches y no el día. Consideren $70 pesos extra por día de estacionamiento.
Guillermo
The property was lovely with a lot of charm and excellent service. I didn't give it five stars just because the motorcycles were all stored in the lobby area, and it looked unappealing.
GONG
Close to historic sites and amazing restaurants and bars. I enjoyed walking everywhere in town from it. This place has all the amenities I needed, including a daily carafe of water in the room and an AC unit. The only issue I had was the doorbell of the hotel. It does not function well. Often pressing the doorbell did not notify the front desk.
Darrell Lee
The property was very clean and the staff very friendly and helpful. We loved the rustic feel of the hotel.
Verified traveler
The historic buildings and views made the stay Fantastic.
Gabriela
Hotel was VERY clean. Loved the charm and colors! Price and location was great, easy access to Centro and easy access to taxis. Only downside was the bathroom was very hot and because of the vent on the door the smell of the bathroom would fill the room. Other than that everything was good and would definitely recommend it!
Location & surroundings
Hotel casa del sotano
tinoco y palacions 414, 414, Oaxaca De Juarez, Mexico
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Hotel casa del sotano
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