Name: Extended Stay America Philadelphia Bensalem
Address: 3216 Tillman Dr, Bensalem, 19020, US

6/10

Pleasant

18 Jul 2026

Barbara

Approaching the property it seemed sketchy as a group of people were hanging out with trash around them.
Coming into the property it gave the impression that it was an unsafe area because there was safety glass between guests and the staff. Also there was visible surveillance video with no one at the desk. The staff came out only after a minute or two from behind a locked door.
The staff were pleasant and room clean but it was not a pleasant experience.

Family

4/10

Poor

15 Jul 2026

Brittany

Alarm went off at 6am and lasted a hour waking up my newborn. Couldn’t get thru to the front desk for new towels and wash clothes even tho we stayed two nights. Room was not cleaned in between.

Family_with_children

10/10

Exceptional

13 Jun 2026

Marion

Clean and friendly staff.

Family_with_children

8/10

Excellent

03 Jun 2026

Daniel

You have to pay extra for amenities, like pots, pans, and utensils as well as bowls and plates so bring your own. Breakfast is a joke but better than nothing. You can get a cup of coffee and a granola bar on your way out the door to one of the local diners for a decent breakfast. We had a room with a king and got three pillows. I asked the nice woman at the front desk for another pillow and was told \"we don't have extras...\" Checkout is at 11am but your room key card deactivates at 10am. I would stay here again. This was our second visit in 4 weeks due to family issues.

Partner

4/10

Poor

30 May 2026

Paul

Don’t go by the pictures on this site for this hotel. This hotel is located across the street from the casino. You would think that it would be upgraded and has all those amenities shown in the pictures. This facility did not offer or have any breakfast facility needs to be updated. Windows were leaking when it was raining into the room a lot of transient people using the hotel as a home. Not the very best if you are traveling as a family.

Friends_and_family Family

8/10

Excellent

30 May 2026

Patricia

The room is clean and the staff is very friendly. Not a bad day for the price.

Friends

6/10

Pleasant

25 May 2026

Raquel

Show pressure was poor and pillow was not good, it was very thin. And no continental breakfast but only had coffee or tea… not satisfied

Partner

10/10

Exceptional

15 May 2026

Judy

Clean rooms. Staff friendly and professional. Quiet area with walking area for pets.

10/10

Exceptional

15 May 2026

Judy

Staff very friendly and professional. Room was clean and quiet. The kitchen has a full size refrigerator a small stove, cabinets and sink. Works for a long stay. Very friendly to my dogs too.

10/10

Exceptional

12 May 2026

Edgardo

Clean room and friendly staff

Self

8/10

Excellent

03 May 2026

Mark

Served its purpose

Partner

8/10

Excellent

29 Apr 2026

Jose

yes

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

dawud

Cleaning

10/10

Exceptional

28 Apr 2026

David

Everything was great, enjoyed my stay very much looking forward to my next time

Self

6/10

Pleasant

28 Apr 2026

Dan

This place advertises \"fully equipped kitchens\" and all you get is a refrigerator, sink, and two burner cooktop but that's it. No utensils, dishware, pots, pans, anything to help you make a bowl of oatmeal... Breakfast was a joke. No fresh fruit. Just granola bars, plain instant oatmeal, and some cheap muffins. I got a room with a single King size bed for me and my partner. There were three small pillows. I asked for a couple extra pillows and was told no, they don't have extra pillows.... The bed was comfortable though.

Partner

8/10

Excellent

23 Apr 2026

Don

Room was very clean. Bathroom could use a little updating however. Very friendly and helpful staff. Good location.

Self

8/10

Excellent

19 Apr 2026

John

Overall a nice place to stay.
Staff was very friendly and helpful.

Pet

6/10

Pleasant

19 Apr 2026

Kevin

Could have been cleaner , chair has semen stain . No ice vendo machine . And breakfast sucks . Staffs is nice tho .

Partner

10/10

Exceptional

19 Apr 2026

Sara

We stayed here just for one night to go to a concert at the nearby casino and everything was as expected. We do not get the breakfast or use any of the longer stay amenities but I would book here again if need be!

Friends

10/10

Exceptional

12 Apr 2026

Edgardo

Clean room

Self

10/10

Exceptional

05 Apr 2026

David

Yes. Perfect room.

Friends_and_family Friends

2/10

Poor

27 Mar 2026

Tara

DO NOT STAY HERE! There is a Red Roof Inn a mile up the road. Go there. The staff here is terrible (with the exception of one of two people). They are rude and unaccommodating. The didn't have anything that we asked for, for the kitchen (ex. Can Opener), \"free\" was horrible and then on to of that we got charged a wifi fee two days. We asked for clean sheets after 5 nights of being there and we were told they didn't have an extra sheets and we had to wait and bring them down tomorrow so they could was them so I had to wait 4 hours before I could even get them back. The front desk is crazy. One person does things one way and another does things their way, which leave sells us confused and with extra charges because one person would charge us for things another wouldn't. The have attitudes and hate their jobs. They shouldn't be working with the public. Our first night we bought $400 worth of food and put in the fridge and within 3 days our food had went bad because the fridge was broken and we nothing reimbursed! We lost our home, when we arrived I told them that and how we would probably be there a few months. at 8pm they kicked me, my fiance, and 2 daughters out saying we are black listed from all extended stay America hotels, all over $15. I'm fine with that, because I will never go back to one. Withim 10 days we spend over $1500, and we're planning on spending more. This is how your treat your long term guests? Kick them out over $15 I just wanted to pay in the morning!

Pet

8/10

Excellent

16 Mar 2026

Jeffrey

Great staff, Very Clean, Safe

Family_with_children

10/10

Exceptional

07 Mar 2026

Troy

My stay was great I will definitely stay there again

Partner

10/10

Exceptional

02 Mar 2026

Barbara

Room was well worth the money! Definitely will go back.

Partner

10/10

Exceptional

24 Feb 2026

James M

👍

10/10

Exceptional

18 Feb 2026

Amber

Staff was great!

4/10

Poor

11 Feb 2026

Marat

everything is dirty and old

Leisure Family

10/10

Exceptional

06 Feb 2026

Alfred

Clean room, plenty of towels, attentive front desk

Business Self

10/10

Exceptional

12 Jan 2026

Edward

Very friendly

10/10

Exceptional

10 Jan 2026

Ivan

Price and quality

Business Partner

10/10

Exceptional

07 Jan 2026

Jesus

I liked the hotel; everything was clean and the staff provided good service.

Leisure Family_with_children

6/10

Pleasant

07 Jan 2026

Gregg

Didn’t inform me that a breakfast would be available

Business

8/10

Excellent

05 Jan 2026

Eric

Go birds

10/10

Exceptional

03 Jan 2026

Daniel

Room was neat. Front desk was courteous

Leisure Partner

2/10

Poor

02 Jan 2026

Bakari

No staff to clean the rooms

Business Self

6/10

Pleasant

28 Dec 2025

Michael

Amenities

Partner

2/10

Poor

22 Dec 2025

Mukhammad

Servers 0

10/10

Exceptional

20 Dec 2025

Tracey

Yes the kitchen is fully equipped for cooking.
I just wish there was more of a variety for the breakfast

Self

2/10

Poor

16 Dec 2025

Candace

Wasn’t informed at the time of booking that it was under full renovation. Which I would have liked to know. I also was not given a key. I had to be walked up to my room every single time. The room it self was clean. When I was asked to cancel my room because I wasn’t informed that I couldn’t even get a key for my stay cause they were doing a renovation I was told I would get charged cause it’s less than 24 he notice. Which is crazy. It also snowed the night before my check in. When I checked in at 3 no one shoveled the snow and there was no lie 3 inches of ice at night time because no one shoveled.

Business_and_leisure Self

4/10

Poor

15 Dec 2025

Gabryelle

A staff member was extremely rude and unwilling to assist with an unfortunate room change error and offered no additional help or assistance regarding an error made by one of the staff members! The offered reconciliation was my deposit offered back which was already due to be returned in the next few days! Overall my stay was clean but the tone set by that staff never was extremely uncomfortable.

Partner

8/10

Excellent

14 Dec 2025

Alexandra

Wasn’t open I left early

Leisure

2/10

Poor

09 Dec 2025

Ryan

Building was under construction and not ideal for occupancy. Room was dirty, hair in the sink, dirt/dust on the floor. Had to call to get let in the lobby in order to check in. Probably only 1 or 2 other guests there at that time. Definitely not worth the money that they charged for the room.

8/10

Excellent

16 Nov 2025

Taniel

Remodeling so the paint smell was annoying, but the staff was very friendly.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Regina

The rooms were clean. The staff was very accommodating

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Lorraine

The room is rundown. The carpet had worn spots. Doors were missing from the cabinets. The paint on the bathroom ceiling was peeling. The bed seemed smaller than a queen, and the pillows were so thin. The smoke alarm as falling out of the ceiling. I would not stay here again!

Partner

6/10

Pleasant

22 Oct 2025

shauntae

Pros: The room was clean and convenient to the exit. The staff were very pleasant. I was in the 1st floor and it was very quiet. Breakfast is only coffee and pre-packaged muffins.

Cons: There were no pots, pans, dishes or coffee pot in the room. You have to go to the front desk to order them. (No charge) I'm glad my son was with me because trying to carry. A dish rack, pot, pan, plates, bowls, mugs, coffee pot, utensils and dishes clothes alone would have been horrible. Out of two burners only one worked. The dresser didn't have the fronts to them and they were in horrible condition. The faucet in the tube ran all night long.

The upside is I was told they would be starting renovations the next day. I witnessed it myself. There was a large crew removing old beds and furniture. The staff did apologize in advance for any loud noises or banging. I didn't hear anything. Funny enough. I was only there because I was having renovations to my house.

Leisure Family

6/10

Pleasant

20 Oct 2025

Veronica

I stayed here 2 nights. My room was clean. That's the only compliment I have. It was very dated. I didn't have a phone in my room to call the front desk. When you hit the information tab on the television to tell you about the hotel and things in the area, the screen was blank. The outlets didn't have built in charging ports, so I had to buy a plug to go into the outlet. Water pooled around my feet when I showered each day. Housekeeping did not come make the bed or empty the trash neither day, yet they had a tipping envelope on the desk. \"Breakfast\" wasn't breakfast; it was a small storage buffet with muffins or a protein bar and coffee/tea that you take back to your room to eat.

In their defense, they were starting a renovation project so hopefully they fix some of the things aforementioned.

Business Partner

8/10

Excellent

16 Oct 2025

Catherine

It says continental breakfast- coffee was diluted and there were only mini muffins and cereal bars
I’m very disappointed!!!

Partner

8/10

Excellent

15 Oct 2025

SHARON

Good

Leisure Partner

10/10

Exceptional

15 Oct 2025

amy

Very good

8/10

Excellent

12 Oct 2025

Mary

Cleamhnas roimh
Great staff

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

amy

Great

Friends_and_family Friends

6/10

Pleasant

29 Sep 2025

Denise

Room furniture was pretty bad, curtain didnt cover the whole window ! Window leaks
Also you have quiet time, was watching tv and had to shut it off ! Will not stay here again

2/10

Poor

25 Sep 2025

judith

It was a senior’s or person with limited mobility’s nightmare. The hotel is so fearful of losing kitchen and unit items there are none in the unit except one dish rag. No dishes, silverware, paper towels, nothing. I was told handicap rooms only on third floor. Elevator broke and other residents told me it’s almost a daily occurrence. I called front desk to help me downstairs and I got bad attitude and was told no one could help. I checked out 2 days early fearful of my safety.

Leisure Self

2/10

Poor

22 Sep 2025

Jennifer

Need a refund

I did t get to stay because it was me and my friend and they wouldn’t let us stay because both of us didn’t have a ID and didn’t give me a refund told me to call hotel.com and I don’t have a number hotel.com

Friends_and_family Family

2/10

Poor

21 Sep 2025

Laura

Shabby room with chipped furniture and moldy shower. Bed was clean and comfortable. Front desk staff was not friendly or nice.

Leisure

8/10

Excellent

20 Sep 2025

Sherry

Property is a little dated but, for the price, is a good value.

Leisure Partner

4/10

Poor

08 Sep 2025

Laura

Most of the staff were pretty nice but others were blatantly rude. In my suite the refrigerator barely worked and the freezer not at all, the latch lock was broken off, the bathroom light didn’t work for the entire 2 weeks I stayed even though I reported the problems during my first week. I was told that the only maintenance person had been away on vacation. Because of the freezer problems I lost $50 worth of food and had to go out to eat (further cost to me). I requested a different room and was told that they could not accommodate my request. Showering was extremely dangerous with no working light.

It should also be noted that a large majority of the other guests were spillover from the local shelter. I didn’t mind the people at all, but be aware there are many families who live here so be prepared for the noise of families who have been living in very close quarters for weeks or months on end.

Leisure Family

2/10

Poor

02 Sep 2025

Frank

Front desk not available at night...elevator broken for entire stay..Rooms not updated since early 80s..very shady atmosphere..lots of people walking around outside at night...steer clear of this place...close to casino..but plenty of other options

Leisure Pet

4/10

Poor

24 Aug 2025

Sarah

Honestly a little bit dirty (fridge dirty/rusty on outside so eyesore, other things like that) and noisy at times. There was a smoke smell throughout parts of hotel/where my room was and could use some work.

Leisure Friends

6/10

Pleasant

23 Aug 2025

Steve

Not for overnight

This place smells of smoke! The elevator didn’t work and we were on the 3rd floor! No coffee in the room but they have a “grab and go” breakfast! The HVAC is loud and the lighting could use an upgrade

Partner

2/10

Poor

22 Aug 2025

THOMAS

No toilet tissue
Bathroom tiles falling off
Broken ironing board

Leisure Family

2/10

Poor

19 Aug 2025

Chad

The permanent residents have ignored the no smoking signs and smoke freely in their rooms making the entire facility smoky and sticky with tar. My smoke allergy made it impossible to stay in this \"Smoke Free\" place more than a night. I checked out the next morning with severly itchy eyes and my throat closing up. It was unpleasent. I was able to get a room near by at the Courtyard. It was fantastic.

Business Self

2/10

Poor

18 Aug 2025

Lori

Never again

The hotel was dirty and falling apart. We were missing a cabinet, the floor was dirty and the room smelled like weed. The photos online did not accurately reflect the actual condition.

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

Verified traveler

Warning! Elevator down climb 3 floors.

Check-in was slow due to training I assume.
Elevator was down and had to climb 3 flights of stairs.
Side table lamp did not work. Bulb missing and exposed wires?
Didn’t do the food there for breakfast.
Location extremely convenient just across from casino.
Price per night was $122 plus $100 deposit.
Clientele was rowdy and noisy during day and night time hours.

Partner

4/10

Poor

17 Aug 2025

Verified traveler

Stay away!!

This hotel was awful. When we showed up to check in the was someone getting high right in front of the hotel. The elevator didnt work and they had no first floor rooms left. The room we had smelled like smoke jist like the rest of the place did. The dresser in the room was missing drawers. The shower curtain couldnt stay in the tub so we had water all over the bathroom. Thankfully we only had to stay for 1 night. What they called a breakfast was just muffins on a table. Will never stay here again.

Friends_and_family Family

4/10

Poor

16 Aug 2025

Verified traveler

Was not happy that the elevator was not working and not told before I booked the room

Partner

4/10

Poor

11 Aug 2025

Melissa

Elevator was broken for my entire 5 day stay, I was on the 3rd floor) whole place smelled like weed, plumbing was an issue, have to take care of your own trash, you have to go downstairs to get toilet paper, and they give you one roll, they're breakfast is nutrigrain bars and muffins. Not the worst place, but wouldn't stay again

Leisure

4/10

Poor

11 Aug 2025

STEVEN

Both elevators out of service- had to walk up 2 flights to room. Front desk employee pleasant
Advertised breakfast included. Other than ok coffee, just prepackaged muffins & breakfast bars.
Room was clean but spartan. looks like nothing updated in entire motel in many years. 2 stars is generous.

Leisure Self

8/10

Excellent

31 Jul 2025

Leo

Very friendly staff. Elevator wasn't working

Business Family

4/10

Poor

31 Jul 2025

Rosalind

Room very basic & advertised as fully stocked cooking unit. NOTNOY

Leisure Family

2/10

Poor

30 Jul 2025

Kimberly

THE ELEVATOR WAS NOT WORKING, SO I COULDN'T STAY THERE. I HAD TO CANCEL MY STAY, DUE TO I COULDN'T WALK UP THE STEPS.

10/10

Exceptional

28 Jul 2025

Raquel

Awesome

Leisure Partner

2/10

Poor

24 Jul 2025

Nancy

At least my room didn’t look nothing like the pictures. It was completely outdated. The cabinet doors were falling apart, the fridge had a terrible smell , the mattress was horrible and the cherry on top was the smell of humidity. I only stayed there for about an hr before I left at 1am to look for another place to stay. It was the worse place I have ever stayed at.

Leisure Family

2/10

Poor

21 Jul 2025

J

Awful experience. Outlets sparked. Hairdryer was melted plastic & exposed wire. Hair all over bathroom. Kitchen sink was filthy, rusted, and the metal was so corroded it was yellow. Noisy neighbors until 3am. Not 'night in a hotel noisy', just running around, yelling, slamming furniture, for hours. So bad it shook the room and bed. I stayed there with friends in multiple rooms for an event nearby. They removed my friends belongings during their stay & tried to book their room to someone else during their stay. They had to fight to get their room back (since hotels were full nearby) and fight to get their money back. Smoke detector battery was beeping so they REMOVED THE SMOKE DETECTOR as a solution. Didnt replace the battery, since thats why it was beeping. Even though you couldnt use any outlets because they literally sparked when you plugged something in (phone charger, not even a large appliance) Clear fire hazards throughout. The local fire marshall needs to inspect this hotel asap, before it burns down. Lobby smelled of cigarettes. Some staff were helpful and apolgetic or their coworkers incompetence. The elevators didnt work either. Had some creepy male visitors making inappropriate comments to us. i know that isnt a fault of the hotel itself. But the overall service and quality did not give me confidence that their security guard (who we saw once) would be helpful. Stay far away. Not worth the price decrease. Hotel is directly across from a casino, for reference.

Business_and_leisure Friends

4/10

Poor

19 Jul 2025

Cynthia

It needs a complete makeover. Bed was as hard as a rock. Walls are paper thin.

Partner

6/10

Pleasant

18 Jul 2025

Rick

Location

Leisure Partner

2/10

Poor

18 Jul 2025

Marcio

Don't pay anything in advance here, there's a chance they'll steal your money and leave you homeless in the middle of the night.

Leisure

10/10

Exceptional

13 Jul 2025

Calonie

The area is quiet

Leisure Family

6/10

Pleasant

13 Jul 2025

Pearlie Mae

I like the kitchen, i didn't like the cleaness of the room it was not clean and i didn't like when i came there the elevator wasn't working plus im handicap

4/10

Poor

07 Jul 2025

huda

sheets dirty ,elevator broke ,poor service

Friends_and_family Family

4/10

Poor

02 Jul 2025

Semille

Everything

6/10

Pleasant

30 Jun 2025

Diana

I didn’t like the fact they only provided two wash clothes , when I asked for one extra due to having my child they said it was against the policy they only give two per room. Which makes no sense if I made a reservation for three people and also book a double bed room.

Leisure Family_with_children

6/10

Pleasant

30 Jun 2025

Martin

This property is old and in fair shape. A lot of work is needed to the building and facilities. For what it's worth, you get what you paid for!

Leisure Family

2/10

Poor

29 Jun 2025

Claudia

This is like a 1 star hotel old dirty smell old and there is a lot of humidity in the rooms

Leisure Partner

10/10

Exceptional

28 Jun 2025

Will

If you’re looking for an affordable place to stay this is the place for you.

Leisure Friends

4/10

Poor

23 Jun 2025

DONALD

close to restaurants

Business Partner

10/10

Exceptional

23 Jun 2025

EL HOUCINE

Nice hotel and nice staff

10/10

Exceptional

19 Jun 2025

Regina

The room really clean. I would stay again

Self

10/10

Exceptional

15 Jun 2025

Irene

I travel to Bensalem 4x per year, Extended Stay is the Hotel I choose. It is economical and the stff is courteous and professional.

Self

2/10

Poor

04 Jun 2025

Richard

I wasnt happy

10/10

Exceptional

25 May 2025

De'Yona

Always clean and convenient!

Leisure Partner

6/10

Pleasant

21 May 2025

Michael

They don’t tell you there is another $100 deposit to put down when you get there, but it is refunded back to you after 3-5 business days

8/10

Excellent

20 May 2025

John

We have stayed a few times in the last year. Its very convenient to Parx casino. The staff is always very friendly. The only problem was why dont they have more then one garbage can in the room.There is only one and thats in the bathroom. Only one chair by the desk and none by the table . Also invest in a bigger tv and mount it on the wall. Other wise I dont have any issues with that hotel.

Leisure Partner

10/10

Exceptional

17 May 2025

Tahisha

Elevator was broken.. otherwise good stay

Leisure Partner

6/10

Pleasant

15 May 2025

Rudy

Not good, room had fleas. Got bit all night.