Name: Sheraton Bucks County Langhorne
Address: 400 Oxford Valley Rd, Langhorne, 19047, US

10/10

Exceptional

17 Jul 2026

joanne

Nice hotel near many restaurants and stores . Bed was big and comfortable. Staff was very friendly and accommodating. Pillows could be better : kind and lumpy . Only drawback if you’re going to Sesame Place it’s across the main busy road about a 10 min walk and there are no sidewalks . Parking is $50 at Sesame Place which we did t do . My nephew dropped the rest of us off and then walked back after bringing the car back to the hotel .

Family_with_children

10/10

Exceptional

13 Jul 2026

Shane

Nice room, lots of food options around. Target is close by. No ice machine but if you ask at the front desk they will give you a complementary bag of ice.

Family_with_children

10/10

Exceptional

11 Jul 2026

Jeffrey

great spot

Friends

10/10

Exceptional

08 Jul 2026

Isabelle

The room was very comfortable and clean. Staff was very attentive and welcoming. Would stay there again in the future

Family_with_children

6/10

Pleasant

05 Jul 2026

Maria

the air conditioner was working on low it was never hot - they said they were sending an engineer. which never came = Also, on arrival there was not hot water. The hot water arrived the same day of arrival at night.

Family_with_children

2/10

Poor

04 Jul 2026

Sean

Our stay was disappointing due to several issues that were never resolved during our visit. Upon arrival, we discovered that the hot water was not working, and we only had access to ice-cold water for the entirety of our stay. We notified staff, who assured us they would keep us updated and expected the issue to be fixed that evening, but unfortunately it never was.

The air conditioner ran continuously but did little to cool the room, and the mini refrigerator was also not functioning properly, leaving drinks and snacks warm throughout our stay.

The television channels did not work during our stay, which was especially frustrating while traveling with children. Additionally, there were very few, if any, kid-friendly channel options available.

The hotel advertised itself as being within walking distance of Sesame Place, but we found that getting there on foot required crossing a very busy intersection without sidewalks in some areas, making it feel unsafe and impractical for families with children.

We were informed that breakfast was served buffet-style from 8:00–10:00 a.m., but it was not made clear that breakfast was an additional charge of approximately $20 per person. This was only communicated at the time of payment, which was frustrating, especially considering our children ate very little.

Additionally, the pool was advertised as heated, but the water was quite cold and did not appear to be heated during our stay.

Family_with_children

8/10

Excellent

04 Jul 2026

Ashley

Overall very clean! The only area that was a bit unkept was the pool area.

Family_with_children

10/10

Exceptional

03 Jul 2026

Jeffery

Enjoyed my stay here. Staff was friendly and very helpful. Definitely would recommend if you’re looking to stay somewhere near sesame place.

Family_with_children

8/10

Excellent

03 Jul 2026

Lenaye

The hot water wasn’t working upon arrival but was working at night and following day

Family_with_children

8/10

Excellent

01 Jul 2026

Alyssa

Room was clean and spacious. Staff brought us extra towels just a few mins after calling to request more. Very helpful with restaurant recommendations in the area also.

Family_with_children

8/10

Excellent

29 Jun 2026

Dora

The staff was warm and friendly! The room was clean. Parking was readily accessible. The only issue was the room was not serviced one of the days.

Family

8/10

Excellent

26 Jun 2026

Ronak

Great location for sesame place. I paid extra money for buffet breakfast, however, upon arrival it turned out that I had to order from the menu for that specific $ amount that I had paid. Also staff was really slow for the breakfast! Leaving breakfast aside perfect location and great room

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Suzanne

Hotel receptionist was very accommodating. Very helpful and friendly when checking in. Breakfast was very nice. Especially when speaking with Yoshi. She was a pleasure to speak with and very friendly.

10/10

Exceptional

24 Jun 2026

mark

👍

Family_with_children

10/10

Exceptional

19 Jun 2026

Armani

Either our fridge was turned up too much or its how they are, but beware of what you out in them. Our drinks froze inside.

Partner

8/10

Excellent

19 Jun 2026

Tiffany

Nice property, comfortable stay although for the majority of the time we were in the room there was a blackout so we had to sit in the (mostly) dark so we really didn't have a very typical hotel experience.

Family_with_children

10/10

Exceptional

18 Jun 2026

Kathleen

Receptionist that checked us in was awesome. Very helpful staff. Kind at all times

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Rodney

Didn't do breakfast. Bed was very comfy. Slept good. Bathroom shelf under the sink very dusty. Toliet didnt work at all.

6/10

Pleasant

17 Jun 2026

Deborah

My issues were not with the hotel or their staff but with expedia. Two queen beds became two full beds. Not enough room for a comfortable sleep.

Family_with_children

10/10

Exceptional

14 Jun 2026

Michele

Had the most wonderful waitress at the restaurant for Friday evening and Saturday morning she served me as well. Appreciate her greatly!

Family_with_children

4/10

Poor

12 Jun 2026

Lois

Although the room was clean the bathroom floor was slippery even in bare feet. The mattresses were not comfortable at all. Breakfast the next morning was sub par and overly expensive. The second night was awful. There was a storm and the hotel lost power, but only partial. One elevator out of three worked and some rooms had power, no wifi at all. Although this was due to natural causes which is understandable we needed electricity for our cpap machines. The hotel staff gladly changed our room to one with power but it was still an inconvenience packing and moving again. The next morning the hotel was still without power and still only one elevator working. Upon checkout we asked what kind of refund we would be getting and were told none, we would be getting Bonvoy points. As my husband and I don’t travel that much, due to health issues, money would be appreciated more than points.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Tracy

The staff very helpful. It was a family vacation staying for three nights and requesting three separate rooms. Though there was a convention with many people staying at the hotel, the front desk staff was able to accommodate my family and switch the rooms to have us all on the same floor. The rooms were very clean and beds were pretty comfortable. The food at the restaurant in the hotel was good, reasonable prices. The staff was very friendly and helpful with providing information for nearby restaurants and stores in the area around Sesame Place. We would definitely stay again.

Family_with_children

6/10

Pleasant

09 Jun 2026

Neha

We appreciated the excellent front desk staff and the upgrade to a first floor suite; however, the “bedroom” of the suite was right above the swimming pool, where kids, teens, and adults were creating a lot of noise all the way past 10 PM. It was extremely difficult to get any sleep, and especially troublesome for our tired toddler after a long day. The hotel needs to enforce better time rules in regards to evening hours for pool usage. Everything else was fine.

Family_with_children

4/10

Poor

07 Jun 2026

Shella

Power went out and their backup generator could not provide enough power to all the rooms. One of our rooms had not AC all night, no light in the bathroom, only one elevator was working sparingly. No kitchen. no Wi-Fi.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Tristine

Our room had damage to the ceiling and we have a toddler that could not take a tub because the drain was broke. The hot tub was very dirty. The power went out so we had to take ice cold showers as the generators were not strong enough to run everything.

Family_with_children

10/10

Exceptional

02 Jun 2026

shawntera

The shampoo in the bathroom kept falling off and i had to tell front desk, maintenance came and addressed this issue. I definitely did not want the hotel to blame me or keep my $75.. fee.

Partner

10/10

Exceptional

01 Jun 2026

Dana

I felt very much at home

Self

6/10

Pleasant

27 May 2026

Gerard

So when I tried booking though Sheraton itself, it was a nightmare. Not one of the customer service staff could not offer me the special rate that the company sponsoring the class I attended. I had to go through Expedia just to secure a room for the dates I needed. Even I checked in, the manager says he couldn't extend the special rate because I went through Expedia. There was no bar because supposedly the new owners did not apply for the alcohol license in time when they bought the establishment. No complimentary breakfast, not even muffins. Very disappointed with Sheraton

Friends

4/10

Poor

26 May 2026

Jeffry

Some of the staff were not well trained

Family

6/10

Pleasant

25 May 2026

Ashley

Parking is tight at the front lot!! I would be careful for door dings!! microwave not in the rooms was inconvenient with a toddler. TVs need to be updated to bring hotel more aesthetic

Family_with_children

10/10

Exceptional

24 May 2026

Jessica

It was really rainy during our stay but it was a delightful stay the staff is kind and welcoming love the onsite restaurant open till 10pm

Partner

8/10

Excellent

19 May 2026

Shawntera

Parking was secure and safe, i noticed secuirty on site at night.

Partner

10/10

Exceptional

16 May 2026

grover

Good....thanks

10/10

Exceptional

14 May 2026

Maura

Wonderful 2 night stay. Helpful staff, beautiful accommodations! Gym was nice, pool seemed clean! Staff went out of the way to be very helpful! Breakfast was adequate. Highly recommend!

Partner

6/10

Pleasant

09 May 2026

Edgar

TV didn't even work correctly. Hvac wasn't even heating up.

Partner

10/10

Exceptional

03 May 2026

John

Hot tub not working

Friends

10/10

Exceptional

30 Apr 2026

Hank

Great stay

10/10

Exceptional

29 Apr 2026

Tammie

I stayed at a lot of hotels recently (traveling a lot). This was the most pleasing. I had 4 autistic kids with me and no other adult and the staff was very nice. Helpful etc.

Most importantly it was clean unlike some other recent (luxury) hotels I’ve stayed in. They put a clean oversized sheet under and over the comfortable which gives you a peace of mind if the comforter isn’t washed daily (most hotels). Very nice

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Brenda

The elevator broke and we were on the 14th floor. We requested a quiet room and were put directly across from construction.

6/10

Pleasant

27 Apr 2026

Lori

The hot tub was completely empty with no warning signs or barriers around it, which felt like a serious safety hazard—someone could easily have fallen in. When I asked the front desk about it, I was told it had been out of service for at least three months, which makes it even more concerning that nothing has been done to secure or clearly mark the area.
The walls are extremely thin, so noise travels easily and makes it hard to relax. On top of that, the shower felt unstable—standing in it honestly made it seem like the floor might give way.
Overall, this stay was disappointing, and the lack of maintenance and attention to safety is a major issue.

Family_with_children

8/10

Excellent

27 Apr 2026

Cassandra

So, 1st off the staff was extremely helpful and very nice. We got conjoined rooms and there was a bit of a mix up on what i order and i could not get the accommodation I ordered, nor could i get a refund for it (the room i wanted was pricier) because i ordered it from hotel.com, so the Sheraton gave me and my family (6 of us) free breakfast for our stay, which was more than the refund would have been. They didnt hesitate to make up for it. The hotel itself was fine, some people complained about it being outdated, but it really was not bad at all. The pool rool was a bit cold, so the little ones didn't use the pool much because it was too cold, but it was clean and maybe in the summer would have been better. We were very disappointed that the hot tub was not filled (we called before our trip and we were told it was up and running), so that was a bummer. We also called to see if sesame place was in walking distance and we were told it was... so the catch is, it is very close, BUT you have to basically walk down a highway to get to it...and there are no side walks for most of the walk. We had 2 toddlers in strollers, so we weren't going to do that, so we had to pay 35 bucks to park at sesame place each day. Maybe if your kids were a little older, you could probably make it work. The breakfast at the Sheraton, university grille, was pretty good, not amazing, but good and convenient, plus they give you a good portion.
All in all, I'd stay there again, especially for the price!

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Germaine Cruz

Good place, many things for eat outside near the hotel

Family_with_children

8/10

Excellent

21 Apr 2026

Andrew

Good value for price paid. Across the street from chick fil-a.

Family_with_children

10/10

Exceptional

20 Apr 2026

Erinn

We like to stay here when we visit Sesame Place. Rooms are clean and staff is very friendly and welcoming.

Family_with_children

8/10

Excellent

18 Apr 2026

kris

Good place , would stay again

Friends

10/10

Exceptional

16 Apr 2026

Michael

Great place! Everything was clean, well kept. Had a great visit.

6/10

Pleasant

12 Apr 2026

Laura

Staff is always professional. Used to be our go-to hotel whenever coming back to town, but has gone downhill some in the past few years. There has been broken or missing shampoo bottles and lack of enough towels at times. Always tough to find a parking spot in the evening as well.

Partner

6/10

Pleasant

11 Apr 2026

Carl

Hotel looked nice when we arrived. Little inconveniences started adding up.....refrigeration cases in the shop didn't work so all beverages were warm, no ice machines at hotel, our room key had to be reprogrammed multiple times a day (after the 3rd day we mentioned to the front desk - and yes we made sure not to do anything to mess with the magnetize - they said they would send someone to fix and never did, our windows were permanently frosted, our room felt damp, no drinks at the bar and fountain soda was flat.... the hotel is definitely showing it's age.

Expected more from Sheraton/Marriott.

4/10

Poor

05 Apr 2026

Luis

Hard to find parking an room wasn’t available

10/10

Exceptional

05 Apr 2026

Christian

Everyone was awesome!

Business Family_with_children

4/10

Poor

02 Apr 2026

Katie

Pool was ice cold - we were only staying one night primarily to go in the pool and we were unable to do so. Very disappointing as we have stayed here many times and haven’t had an issue.

Family_with_children

10/10

Exceptional

31 Mar 2026

James

Great staff beautiful room, very clean. Bed was so comfy! Go to Margaritas across the street awesome Mexican restaurant with great food and service. Superb atmosphere. The pool was nice they need to get the hot tub up and running and the heater for the pool working. Great location close to Trenton cure arena was there for my grandsons wrestling tournament.

10/10

Exceptional

27 Mar 2026

Edgar

Clean rooms, nice staff

Partner

6/10

Pleasant

27 Mar 2026

Amaryllis

Parking was horrible due to events taking place in their conference facilities and the staff did not care. I was basically just told that I have to wait until the events end.

10/10

Exceptional

23 Mar 2026

Selima

Fast internet. Guests had the ability to control the temperature of room - AC/heat with the push of the button.
24 hour gym and lots of packing available.

Partner

8/10

Excellent

22 Mar 2026

Joseph

Good

8/10

Excellent

22 Mar 2026

Joseph

Overall nice .. gym is very nice .. a little outdated

Friends_and_family Friends

8/10

Excellent

11 Mar 2026

Ernie

Internet is average speed, rooms are not cleaned unless asked to be cleaned which is a bit disconcerting. The bed I had (king size) was very uncomfortable, no support, just laying on the frame, worn out, etc. Shower water has/had a very weak stream, could barely rinse the soap off, not worthy at all. There aren't any ice machines on the property, so, you have to go to the front desk to where they sell over-priced snacks and retrieve a 3lb bag of ice (if they have it available), on two of the three nights ice was not available. Also, they have a nice lounge, but no liquor license, so, no night caps, etc., to take advantage of the lounge. The site itself is in a great location, which is why I have chosen this place a few times. It's just okay, but it could be so much better, and it was, when it was the Royce Hotel, several years back. Okay, gotta go, time for Ibuprofen for my sore back from the three stooges bed accommodations.....

Self

4/10

Poor

09 Mar 2026

Mary Helen

There were warm chocolate chip cookies when we arrived. The facility was clean but we smelled it when people indulged in smoking pot which we didn’t like. Smelled it in hall and elevator. Smoke free should include pot I would think. We were disappointed that the menu for the restaurant online was nothing like the menu in real life, which had a pub like faire and not the variety seen online. The chef was accommodating and made me some risotto which was good. If you’re looking forward to enjoying a cocktail in front of the beautiful fireplace shown in the image on line, put that thought out of your mind. The fireplace did not work (we were told it needed to be cleaned) and the restaurant does not have a liquor license (it’s a work in progress we were told). (Then again if you’re a guest who enjoys pot, you can enjoy the cookies and may not even notice if the fireplace is not on lol) The outlets were located in odd spots (under end tables). Water pressure was not great. The location was good if you want to go to Sesame Place with the kids. The fitness center was the best one I have seen at a hotel. Quality machines (several for a full body work out and weights) and treadmills. There was a heated pool too. Overall it was an ok place to stay, just make dinner plans elsewhere and bring your own wine. Bed was comfortable and the pillows were mushy like I like them.

Partner

4/10

Poor

07 Mar 2026

Christiana

The staff was very friendly and helpful. Unfortunately the bed covers were not not clean & also had some tearing etc. & the bath tup was dirty.

And then we specifically called the day of arrival, asking if the pool was heated & they said yes. We arrived and the pool/pool room was freezing. So that was disappointing for the kids.

Family_with_children

8/10

Excellent

07 Mar 2026

Nicholas

The staff was very friendly and while some of the facilities could use an upgrade everyething was very clean. The TV was subpar, and we ended up using our own streaming device. We would stay here again.

Family

10/10

Exceptional

27 Feb 2026

Kristi

Large rooms. Plenty of outlet for your chargers. Quiet.

Partner

10/10

Exceptional

22 Feb 2026

Dax

Clean rooms

Self

10/10

Exceptional

22 Feb 2026

Jose

Room spotless,

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Shanta

The room was okay, it was clean. There was water leaking near a light for a few minutes, the TV had a black line through it. The stopper in the tub and sink were lose, so when I took a shower they water filled the bottom of the tub. They were advertising a breakfast buffet but they didn't have it. I paid for a King room and once I showed up, they didn't have any King rooms available.

Leisure Partner

2/10

Poor

07 Feb 2026

Shakir

There was NO HEAT in the room at all. Staff was made aware and really tried to remedy the issue; however, when temps were in the single digits heat was surely needed.

Family

4/10

Poor

02 Feb 2026

Afton

Hotel was outdated. Our first night I woke up to what sounded like dripping next to my head. I followed the sound to the bathroom and there were huge holes cut in the wall where it looks like they had been making repairs. The fixtures and faucets weren’t secured in the room.

8/10

Excellent

26 Jan 2026

Leonard

It was good. Clean and comfortable. But no bar ! I needed a drink that night but couldn’t have one. The bar was open but they weren’t allowed to serve me one drink when I really needed it.

Business Self

6/10

Pleasant

19 Jan 2026

Tracy

Hard lumpy mattress. Terrible foam chunk pillows. Mold in the shower. No tea kettle. Didn’t request a handicap room.

Partner

2/10

Poor

17 Jan 2026

Erik

I know it is the offseason but I still paid money for the stay. The pool was locked and we had to find a staff member to unlock the door because they just did not think anyone would want to use it. No dirty towels were removed from the pool area in quite some time and there were two fresh towels one of which had a hole the size of my fist in it. The restaurant which we paid additional money for a buffet breakfast was not at all what was advertised. The buffet was empty and we were told we could select one of three ala carte menu items. We could not have anything else without paying more. Then the service was terrible almost non-existent but because we had \"waitstaff\" you feel weird about not tipping something so another added cost onto my experience. The food was less than desirable, poorly cooked eggs, overcooked meat product and \"hashbrowns\" which were just frozen diced potatoes. This was the first two days and on the third day we were told that we had only one breakfast choice and that we were never supposed to have choices. The front desk manager then got into an argument with the waitstaff who refused to even provide the service we had the previous two days. Finally upon being directed specifically to get our order made the waitstaff rolled their eyes and said not until there is a manager so we just left as we had a 5 hour drive home. We travel 5 hours to enjoy Sesame Place and this hotel is bad. We tried it but never again back to Springhill Suites our usually choice

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Michelle

Clean rooms and courteous staff.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Tracey

Rooms were super clean and very comfortable. Staff was very, very friendly. Restaurant could use some help and hopefully when the bar gets their liquor license it will be better. Although we only had breakfast, it wasn't the best. Only other negative were the awful pillows and the pool was not super warm. Had to go buy our own pillows since we were saying seven nights. Overall though, we would definitely stay again

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Edward

The room was very clean and the staff was friendly.
The yelp listed a bar restaurant'Blaze' but this was not the case. As much as I love seeing the huge gym and wanted to use it, the overwhelming toxic odor of plastic prevented it.

6/10

Pleasant

31 Dec 2025

Robert

Hotel was okay. Room and bathroom appeared worn and in need of an update. Nothing bad, nothing great.

10/10

Exceptional

30 Dec 2025

Alvin

Very clean rooms. Professional service

Leisure Family

10/10

Exceptional

29 Dec 2025

Lisa

Check-in was easy and pleasant. Room was clean and spacious. Bed was very comfy.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Karen

Easy check in. Room was clean and quiet. The windows were fogged over so we didn’t have much of a view. We were in a “Dis” room, as the desk clerk called it, and it may not have been occupied in a while. The bathroom sink dripped and the bottle of hair conditioner in the shower had fallen off the wall into the tub. I told the front desk when I checked out that the sink faucet was leaking.
The hotel was low occupied so they didn’t have the advertised buffet breakfast. The night desk clerk incorrectly told us it was it would be available. Even still, we had breakfast at the restaurant and it was ok.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Timothy

a dew pieces of equipment in the gym was non operational. Coffee after hours was limited.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Michael

Leah was extremely polite and professional at check in.

Leisure Family

10/10

Exceptional

27 Dec 2025

Gregory

I did not eat breakfast.

Partner

10/10

Exceptional

27 Dec 2025

Antonin

Nice room, great fitness and pool

Leisure Family

10/10

Exceptional

27 Dec 2025

Erinn Melissa

The room was very clean and staff were very accommodating.

Leisure Family_with_children

2/10

Poor

26 Dec 2025

Amanda

We asked for soap they didn’t have it we asked for razors. They didn’t have it. We asked for conditioner they didn’t bring it. We asked for a disposable toothbrush they didn’t have it. The room is pictured much bigger than what it is in person. They don’t have a liquor license.The restaurant was closed. Breakfast was $18 a person and had nothing ice machine didn’t work. Telephone didn’t work. Lights didn’t work.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Claudia

Nice staff

10/10

Exceptional

26 Dec 2025

Michael

Great

10/10

Exceptional

26 Dec 2025

DAVID

The room was perfect and the staff was friendly

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

TIMOTHY

From the outside, the hotel looks great. From the inside, it was a basic hotel. The walls, closets, and tub had chips and cracks. There was no microwave, and no buffet breakfast that was advertised. On a positive note, i was impressed with the back lit mirror, the nice king size bed, and the well up kept carpeting. Also, the staff was very pleasant. I was disappointed that a Sheraton hotel was just ok.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Jinjun

Kind employee

Business Partner

6/10

Pleasant

14 Dec 2025

Richard

Clean room- bad bad pillows- room was next to elevator shaft (3) hear elevator going up and down all night long.

Leisure Partner

6/10

Pleasant

10 Dec 2025

Martha

We arrived to a non working refrigerator in our room. Our heater made clunking noises every time it turned on and off. Made for a very restless sleeping situation. A Room Service Attendant came to our room to say she’d be back in 30 minutes to freshen up our room. We left for several hours and upon arriving back to our room, it had still not been cleaned. She again showed up around 5 pm and we told her not to bother. We expected a better experience with Sheraton.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Kenny

Would come back

6/10

Pleasant

01 Dec 2025

Kimberly

There were issues with the TV, no microwave, no phone outlets that wotk

Leisure Family

4/10

Poor

26 Nov 2025

Adam

My door ended up, not unlocking with the key card. Based on my conversations with maintenance and other staff, it seems that they don’t have the adequate tools to keep the place running under current ownership. The very next morning I woke up to maintenance using making a lot of noise, which at first I was upset about, but it turns out another person’s door no longer worked, and they didn’t have the appropriate tools to program it. I would stay away from this place for a while until they figure out how to manage it, because your stuff could get locked in your room for a good amount of time.

Also, then they moved me into a new room and they finally got into my old room, but this one had drainage issues in the bathroom. So two out of three days of my stay had some serious and minor inconveniences.

The staff was very friendly and worked very hard to try to resolve the issues. However, it doesn’t seem like management gives them the resources they need to get the job done.

Business

8/10

Excellent

26 Nov 2025

Murray

The location is great. Room was very good. The gym was very big with great equipment, but not well maintained. TV’s if working at all had only one channel. Many handles were badly worn. Several machines out of order.

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

Michelle

The room needed repairs (chipped furniture, toilet cover that didn't fit, bath drain that was slow, etc). The breakfast was the worst I've ever had (tried both mornings, couldn't even eat the pancakes). The rooms are noisy, you can hear everything in the halls. I could even hear my neighbors conversation!

10/10

Exceptional

23 Nov 2025

Olive

Staff was nice and professional. The room was clean and comfortable. The water pressure in the shower wasn’t great but manageable.

Partner

4/10

Poor

17 Nov 2025

Andrea

I messaged the hotel through the Hotels.com app to let them know I’d be arriving around 3 AM. My flight was canceled, and I had to drive from Georgia overnight because I’m here to photograph a wedding — it was already an exhausting and stressful day.

When I arrived, the front desk agent told me I was marked as a “no-show” and that the hotel doesn’t receive the messages guests send through Hotels.com. The app never says guests must call, so I had no way of knowing. After a long overnight drive, the lack of empathy was disappointing.

Even after I showed her the message, she made me wait to see if I could still get the room I paid for. She then charged an unexpected $250 deposit simply because I arrived after 3 AM — a policy I’ve never encountered at any Marriott property and one that was not listed anywhere on Hotels.com.

For a three-night stay costing $584 at a run-down property, the entire check-in experience made an already difficult travel situation even harder. Clear communication and basic kindness would have gone a long way.

Business

8/10

Excellent

17 Nov 2025

Colby

Place needs an update, very dated and not super clean. Bathrooms need a complete overhaul.

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Erinn

The room was spotless and the front desk was very helpful.