Name: Extended Stay America Foxboro Norton
Address: 280 S. Washington St., Norton, 2766, US

4/10

Poor

11 Jul 2026

michael

I will never stay at a place like that again

Partner

4/10

Poor

07 Jul 2026

James Esterline

The breakfast was literally served on a stool. It was more like a grab and go snack. No chairs no tables no dining room whatsoever. Extremely misleading.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Paul

The staff were absolutely amazing!

Partner

4/10

Poor

07 Jun 2026

Amanda

Very sad dilapidated place, guy who checked us in was great, but that was about it, people roaming the hall knocking on doors all night, smells from other room seeping through the vent, rusty appliances, beat up dresser, holes in the curtains…. Just sad place.

Family

10/10

Exceptional

06 Jun 2026

Chris

Ghjgfyjj

10/10

Exceptional

01 Jun 2026

Marie-Eve

Was perfect for what we needed..

Friends_and_family Family

2/10

Poor

15 May 2026

James

Cheap muffins

10/10

Exceptional

12 May 2026

Dan

the hotel is clean but shows its age.

Self

2/10

Poor

13 Apr 2026

Jean

I didn’t even stay for breakfast,elevator smell bad room was not clean at all ,the tv and the night stand are totally trash,I have pictures and video.people were talking all night I couldn’t even sleep.that was a terrible experience

Friends_and_family Friends

2/10

Poor

12 Apr 2026

Daniel

The ONLY positive thing I can say is that the young man working the front desk was very nice, professional, and apologetic.
This IS NOT a horel you should go to if you even have BARE MINIMUM expectations! We checked out after 2 1/2 hours of being there. No chance I would sleep in that place.
Filthy, no running water in the rooms, horrible smells, damage everywhere. This place should be condemed, never mind actually charging money to stay there. I've seen broken down trailors in better condition!

Partner

8/10

Excellent

11 Apr 2026

ODAIR

Clean room

Self

4/10

Poor

07 Apr 2026

Carey

The staff was friendly however there was a smell in the hallway and elevator. We did not shower and did not take our socks off...

Friends_and_family Family

2/10

Poor

15 Mar 2026

Wayne

Booked because the site stated 24 hour front desk which was not true. Was NOT able to check in. Called listed number which was a national number and the person offered a room in North Carolina. A 29 hour drive. Expedia told me they refused to refund and customer service is not open until Monday morning.

Friends

8/10

Excellent

01 Mar 2026

John

The staff was great as was the room. Snow wasn’t removed properly so wasn’t really handicapped accessible

Self

2/10

Poor

26 Feb 2026

Amber

The staff was friendly. The bed was clean.
But you get what you pay for.

Family

10/10

Exceptional

20 Feb 2026

Brianna

The room is nice, the staff were extremely friendly and nice!

Pet

4/10

Poor

08 Feb 2026

Janice

Old and run down. Loud a ghetto

Self

2/10

Poor

19 Jan 2026

BRADLEY

I canceled the reservation!

8/10

Excellent

10 Jan 2026

John

Bed comfortable. Accessible!

Leisure Self

10/10

Exceptional

14 Dec 2025

Elvis

I love the staff

Leisure Self

4/10

Poor

02 Dec 2025

Michael

The building and room were dirty. The bed had sand in it.

10/10

Exceptional

26 Nov 2025

Jonathan

Staff was very helpful.

Partner

6/10

Pleasant

18 Nov 2025

Justin

I was only there for one night didn't see no problems when I was there pretty clean

2/10

Poor

17 Nov 2025

ken

Went to check in… entered the lobby…. Walked out…. Totally outdated
Smelled
Booked another room at another hotel and lost our money for the night. Called since there was no one at the counter and was told they could not refund even though we just booked the room 30 minutes earlier on the app. Ppl don’t bother

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Jonathan

Staff is very accommodating

Partner

4/10

Poor

14 Nov 2025

LYNN

Place was dirty , had to go back to front desk and ask for TP . Room not made up when we got back from our day . Trash piled in hallway and the place smelled .

Friends_and_family Family

4/10

Poor

05 Nov 2025

George

Dirty, smelly, breakfast not as advertised. Coffee and cereal bars. Nothing else
Not even continental

Business

4/10

Poor

02 Nov 2025

Tom

Furniture was very run down, beds were extremely uncomfortable, room was not clean as well as the elevator and hallways. Lastly the pictures they post look nothing like what you see when you get there definitely will not stay here again

Leisure Partner

4/10

Poor

29 Oct 2025

Manley

I'm not bad I'm disappointed. If you like hot water go somewhere else. If you like a spacious room, again, go somewhere else. The people there are charming but unless you grew up in Cambodia you might not know the pleasure of a bamboo cage aka they're queen suite. Oh the breakfast is good.

Leisure Family_with_children

10/10

Exceptional

29 Oct 2025

Vladimir

N/A

Partner

2/10

Poor

29 Oct 2025

Patrick

Horrible experience. Dirty room, no heat, vanity doesn't drain, tub drain very slow. We complained about it, they tried to switch the room to another one with similar situations. We booked for 2 nights but we had to cancel the second night after we spent one night with no heat while the unit was blowing cold air despite it was off. I already reported that to Expedia and I request complete refund for both nights.

Business_and_leisure Partner

4/10

Poor

23 Oct 2025

Joseph

Rude staff terrible WiFi

8/10

Excellent

19 Oct 2025

John

Staff very helpful

Self

10/10

Exceptional

18 Oct 2025

Brenda

Great Place

The staff are amazing and so helpful. Floorplan the same at all extended Stays, so there are no surprises. Clean. Good pet areas to walk your pet.

Friends_and_family Friends

6/10

Pleasant

18 Oct 2025

Jennel

It was okay a bit run down but the mattress was nice and firm.

Self

2/10

Poor

18 Oct 2025

Ed

Disgusting. Did not feel safe. Chose to leave without staying.

8/10

Excellent

12 Oct 2025

Debra

It is located 15 minutes from the Xfinity Center, polite staff.

Leisure Family

6/10

Pleasant

08 Oct 2025

Heather

I feel like unless you pay $300+ a night for a hotel, you can expect run-down and dirty rooms. The staff was friendly and the location was ok for me. But there were people loitering and chain smoking at the entrances, one guy was there from 10pm when I entered until 2am when I checked out. My room seemed clean, until I started looking closer and noticed the carpet near the TV was caked with dirt and some random small debris. The underside of the fan above the stove had NEVER been cleaned and the the top of the cabinets also looked like they had never been cleaned. The caulk in the bathroom was absolutely gross, there were black mold spots in the tub and on the wall above. The actual shower head was also filty and looked like it had never been cleaned.

Leisure Self

6/10

Pleasant

03 Oct 2025

Eric

You should consider saying the breakfast part. Its the least of any ive stayed in, that stated free breakfast. The location for it is odd too, with no way to sit down.

Leisure Partner

6/10

Pleasant

01 Oct 2025

Nicholas

Low standard cleanliness

Leisure Self

2/10

Poor

23 Sep 2025

Maritza

This hotel was horrible. The smell was horrendous and mattresses in the hallways!!
Disgusting.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Moriba

Good place

2/10

Poor

19 Sep 2025

Cindy

Booked 2 rooms for an overnight for a concert. Initially gave us one room that smelled like cat pee. Ended up giving us 4 separate rooms because they did not have any available double rooms. Every single room had an issue. Broken TV, moldy frig, moldy bathroom. The staff was super nice and really tried their best. We won’t be going back.

Leisure Friends

2/10

Poor

19 Sep 2025

Jeremy

The room was dirty, had a smell of chemicals, maybe drugs, didn’t have curtains, had greasy hand prints on the windows, sticky stains on the counters. We could not stay in the room and felt dizzy after a few minutes of breathing the air. They refunded us immediately and we made other arrangements.

Leisure Family

4/10

Poor

08 Sep 2025

Verified traveler

Disappointing

There were holes in the wall and the sheets on the bed were worn and thin

Partner

8/10

Excellent

31 Aug 2025

Douglas

Needs updates

Leisure Friends

4/10

Poor

31 Aug 2025

KAREN

I didn’t like it, sketchy people staying there and millions of cigarette butts at the front door. Don’t stay here, the lady at the front desk was nice that’s it!

Leisure Pet

2/10

Poor

24 Aug 2025

Leanne

Disgusting robbery

This hotel was dirty, the lights in the kitchen and the bathroom were both broken as well as the microwave. The bathroom counter sink was stained with what looked like hair dye, and the bathtub was cracked and rusting. When I told the front desk agent he laughed and proceeded to tell me I owe$2.99 for wifi. It’s 2025 who still charges for wifi, especially after I tell you all the problems we had. Disgusting for a $400 night stay. Pure robbery. Stay away from this hotel

Friends_and_family Friends

8/10

Excellent

24 Aug 2025

Catherine

Wish breakfast had more options but great other than that

8/10

Excellent

23 Aug 2025

Christa

Property was clean, but not so up to date, not terrible

4/10

Poor

23 Aug 2025

Debora

Very dated and felt dirty

Leisure Family

2/10

Poor

21 Aug 2025

Kar hoe

Hotel staffs are very friendly and nice, but the room window was dirty can't close , broken wall , smoking smell and unworkable hair dryer, the TV drawer automatic open ever few hours unsafe when i walk to bathroom anytime.

Business Friends

2/10

Poor

12 Aug 2025

Lucas

People were banging on the for next to my room in the middle of the night. Then we're yelling, fighting and banging things for what felt like his in the middle of the night. I awoke the next morning to realize there was no shower curtain and had to get one from the front desk.
I was credited 30% back to my car from my awful experience, but i would have gladly traded it for a good night's sleep!

Family

4/10

Poor

12 Aug 2025

jennifer

We would advise not staying here!

Upon check-in, the friendly receptionist discovered our room occupied and several rooms not cleaned or ready for occupancy. The property was run down, people smoking in rooms and at the main entrance, both cigarettes and marijuana. The location had no amenities nearby. The floor in our room was dirty and in need of a deep clean

Business Family

2/10

Poor

07 Aug 2025

Dari

Gross!

The floors were dirty and sticky …. Sink still had food in it

Partner

2/10

Poor

31 Jul 2025

James

Room was dirty. Was not vacuumed and there was enough weed on the carpets to roll a joint. The kitchen floor was sticky so along with the carpet, you didn't want to walk on floor in bare feet. All this to go along with a gross bathroom with hair all over the tub. Even my wife was grossed out and it usually takes a lot for that to happen.

This wasn't a cheap room either at nearly $200 a night. Will not be staying here again.

Leisure Friends

8/10

Excellent

27 Jul 2025

John

Big John’s stay in Norton Mass

Our stay was nice. FYI THERE SHOULD BE USB PORTS in room. Some travelers don’t have 12 vac to usb adapters. I don’t have on because I haven’t needed one because everywhere I have stayed has usb port somewhere in room.

Business

6/10

Pleasant

27 Jul 2025

Elizabeth

Shower wasn’t really clean, also found some random stains on the sheets. Also, it looks like people were living here full time. If I was alone I wouldn’t have felt very safe at this hotel. Probably wouldn’t ever stay here again.

Leisure Friends

8/10

Excellent

26 Jul 2025

Krystle

excellent staff, average rooms

budget friendly room, moldy shower and dirty parts of bathroom, definitely a $90 per night kind of place. nuri at the front desk is an absolute champion though, he saved the whole stay.

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Aury

Customer service was great. Easy check in , easy check out . Room was great , no problems

Leisure Family

4/10

Poor

21 Jul 2025

KEVIN

The entire inside needs a refresh! Furniture worn, curtains old, carpet dirty, floors in room felt dirty. For a nonsmoking room, there was a cigarette butt on the floor next to window. Nothing in the fully equipped kitchen, not even ice cube trays. Would not recommend staying there.

Leisure Family

2/10

Poor

20 Jul 2025

Latha

Staff were not at the desk . There was all
Over mould. Carpet was bad . Trash was overflowing .All smoky smell

Leisure Family

2/10

Poor

20 Jul 2025

James

Basically a shelter don’t spend money to stay here unless you have too

4/10

Poor

19 Jul 2025

elena

Disgusting. Would never recommend! Lobby, hallways and rooms Smelt so bad of tobacco and marijuana. Lobby had a leak on floors. Door didn’t open had to go back to main floor everytime. Rooms old and falling apart. Door knob also falling off. Walls chipped. Fridge gross. We checked on late or else i would have never stayed. Wore shoes at all times would NOT walk barefoot in room. Would never ever stay here again. Was gross n not ok for children to see all the drugs!

Leisure Family

4/10

Poor

17 Jul 2025

Erik

The staff were very nice and helpful
But the room was dirty and stained

Leisure Family

4/10

Poor

17 Jul 2025

Jennifer

The property is old - refrigerator appeared to be at least 10 yr ran loud at night — window in room appeared to have like animal “slobber” elevator was dirty - dusty- towel rack rusty - beds soft and uncomfortable - staff nice and did well for what they have to work wish

Family

6/10

Pleasant

17 Jul 2025

Samantha

As a whole the building is in pretty rough shape. Kitchenette was outdated and rusty. Room itself was in fine condition, for the price, on a concert night near Gillette, it could have been worse

Leisure Partner

2/10

Poor

17 Jul 2025

Meredithe

The rooms were disgusting and the whole hotel smelled awful.

Leisure

2/10

Poor

16 Jul 2025

Verified traveler

Dirty rooms and premises

This hotel is dirty from the moment you enter the parking lot, lobby and the room is in bad condition. The bed and towels had hair from a previous guest, also the drain in the bathroom had hair clogged in it.

Partner

4/10

Poor

13 Jul 2025

Sarah

The bathtub was dirty and unusable with liquid in the tub. The counter of kitchenette was not cleaned. The guests above us were stomping and taking until 4 am and started again at 6 am. Attempted to call the front desk and after hours number 3x with no response.

Leisure Family_with_children

2/10

Poor

13 Jul 2025

Kayleigh

The room was very dirty bathroom had a piece of sheet rock missing, which is very unsanitary and very disgusting and on top of that it was very dusty. The room was not clean at all. It was disgusting. Poor customer service. Very old-fashioned not put together yeah take your money elsewhere.

4/10

Poor

11 Jul 2025

jeannette

the staff was freindly, the bed was clean , the floors were not only dirty but they were gross. the grounds were unkept and littered with garbage.

Leisure Pet

2/10

Poor

02 Jul 2025

Jalen

Had my dinner delivered and was stolen from outside my door. Outlets didn’t work. Room was dirty. Bed was uncomfortable and probably older than I am. Hallways stunk like weed and cigarettes.

Friends_and_family Friends

8/10

Excellent

16 Jun 2025

Nadinne

stayed for the day, it’s good for that. it was pretty clean and has ac as well as clean towels. I would say it’s good for 1 night.

Partner

2/10

Poor

02 Jun 2025

Kirby

This property was one of the worst hotels my husband and I have ever stayed in. The smell of smoke and uncleanliness hung in the air for the entirety of our stay. The smoke detector in our room had a plastic bag wrapped around it...thankfully we noticed this and removed it. Bedding was stained and dirt was found in the bed itself. Hair left in the shower and just a general lack of cleanliness within the room. Save your money (and anxiety over bringing home bedbugs!) and stay elsewhere!

Leisure Partner

10/10

Exceptional

31 May 2025

Neal

Nice location

Nice service, welcomed at arrival and departure, and excellent location for my work here. Thank you

Business

10/10

Exceptional

30 May 2025

Shannon

Kyle was awesome! Great employee

4/10

Poor

30 May 2025

SYED

Ownership is just interested in money

Business_and_leisure Family

4/10

Poor

22 May 2025

laurie

Better than sleeping in the car but needs a major update

6/10

Pleasant

19 May 2025

Marc

Old and in need of updates

No special amenities . Not even a hair dryer. It was okay for a 1 night stay but I wouldn’t stay any longer.

Partner

4/10

Poor

02 May 2025

Patricia

None of the stated kitchen supplies were in the kitchen. One needs to ask for each item. Coffee maker not available. Toaster wasn't cleaned of crumbs. I brought some of my own kitchen supplies so not sure if any other items wouldn't have been available and if they were in what condition. Stairway not swept of bottles and wrappers entire week. I could see that the floor was not mopped by the underside of my slipper socks after first evening. A large area of melted wax was dribbled onto front of bureau. Top of fridge needed to be cleaned of dust before placing items there. Inside bottom of kitchen trash can, hidden under the plastic bag, was sticky with pieces of food and smelled slightly of cigarettes, the odor I was greeted with upon each days arrival, thinking the smell entered through the vent system.

Leisure Self

8/10

Excellent

12 Apr 2025

Richard

I was disappointed in the lack of hot water for the shower. The wayer was merely luke warm

Leisure Self

8/10

Excellent

28 Mar 2025

Cynthia

My room was clean. It was quiet at night and the bed was comfortable so I had a good night sleep.

Leisure Self

2/10

Poor

22 Mar 2025

Stephanie

Had an unsafe situation and called the front desk several times but there was no answer. I don’t think I will ever be returning. Which is unfortunate because I always have gone to this hotel on many occasions.

10/10

Exceptional

21 Mar 2025

ELSA

Sara and Kyle excellent customer service. Understanding and professional.

Because of them I will be coming back.

Leisure Self

4/10

Poor

20 Mar 2025

Kevin

Location somewhat.

Business Self

6/10

Pleasant

20 Mar 2025

Heather

Was here for a couple nights for business. I felt completely creeped out the entire time I stayed. I couldn’t wait to check out.

Business Friends

2/10

Poor

16 Mar 2025

Jill

Room was dirty and outdated. Sheets stained, towels gross, hallways stunk.

Leisure Family

10/10

Exceptional

15 Mar 2025

Kenneth

Checkin was easy and room was ready for early checkin with no problems

Leisure

10/10

Exceptional

15 Mar 2025

Tammy

Stayed overnight before moving out of state. Room was great for what we needed

Friends_and_family Family

10/10

Exceptional

13 Mar 2025

Marc berlens

the area was so calm 🙏

4/10

Poor

13 Mar 2025

Emmanuel

The lady in the morning shift, you are the face of the hotel act professional, you never know whos waiting behind you waiting to check out! 2nd shift agent polite and friendly. Hotel and room need updating. This place could be great with fore kicks down the road for families and lots of restaurants near by like barrels and boards. Update, retrain. One pro was that there was no rug flooring, hotel rug flooring is nasty, beds weren't too bad. Potential here, quiet area

Leisure Family

6/10

Pleasant

07 Mar 2025

Nicole

Get what you pay for

Definitely not a 5 star by any means. Rates are cheap and it was only a one night stay. The front desk staff is super friendly and helpful. However, they don’t have pool or breakfast . The lobby, elevator and hallways are dirty and dingy. The rooms have kitchens in them maybe that’s why they don’t offer breakfast but you have to get all the stuff like pots and pans, utensils, plates, coffee pot and etc from the front desk. Which i didnt do and probably wouldn’t. The Chairs are ripped and one of the lamps was completely broken. I made sure I stripped the bedding and disinfected every inch to the point where it was damp and had to dry. The room and bathroom were clean but not spotless. Before i used touched anything I clean everything from the kitchen area to the bathroom including the tub.

Partner

10/10

Exceptional

01 Mar 2025

Wensfild

Very nice place

Business_and_leisure Friends

10/10

Exceptional

25 Feb 2025

Stephanie

Always will come back!