Pearl Continental Lahore

10/10

Exceptional

04 Mar 2026

Kamran

Brilliant, excellent service

Family

10/10

Exceptional

21 Feb 2026

Mohammed

Everything about my stay was perfect

Partner

10/10

Exceptional

15 Feb 2026

Gulistan

Clean with all amenities available. Amazing food and staff.

Leisure Self

4/10

Poor

11 Feb 2026

Rehman

The bathtub had visible stains, the carpets were badly discolored, and the AC did not work for the first two days of my stay, which made the room extremely uncomfortable. The overall cleanliness and maintenance were clearly lacking. For the price paid, I expected a much better standard. Unfortunately, this stay was not worth the money, and I would not return.

10/10

Exceptional

10 Feb 2026

Muhammad

Nice staff.

8/10

Excellent

09 Feb 2026

Mohammad

Rooms are old and need full restoration. Towels were ok - but a bit old as well. Room was nice with good space. Staff are good and courteous. Front desk at times understaffed. Breakfast was good as well as tea. Overall a positive experience.

Leisure Self

2/10

Poor

08 Feb 2026

Hafiz

Night staff was so rude and terrible Totally unprofessional never expected this kind of behavior at 5 star hotel.

10/10

Exceptional

08 Feb 2026

Yousaf

Already done

10/10

Exceptional

08 Feb 2026

Yousaf

Clean room and courteous staff. Good breakfast.
Things that need improvement: 1-there should be one line at check in counter which should serve multiple counters as first come first serve.2- people( clients) in executive lounge are very loud at times. There should be a sign in the lounge to ask the clients to respect the privacy of other clients. . 3- it would be helpful if there is a sliding ramp while coming from back of the hotel to role the bags if needed.

2/10

Poor

08 Feb 2026

Khawaja

Very poor quality rooms. Seems like never upgraded since construction.

Staff is wonderful, specially Executive of housekeeping Asim, Front desk staff Romanzey, Sana, Rubab, and Naureen at the restaurant. All staff was extremely professional and caring.

Business_and_leisure Self

2/10

Poor

06 Feb 2026

Afshan

Horrible service
The rooms were extremely dirty, the management team does not help,

Business_and_leisure Family

4/10

Poor

06 Feb 2026

Mouzma Akram

My experience at this hotel was disappointing, primarily due to poor housekeeping and ineffective customer service. Despite repeated requests, my room was not cleaned properly. Dirty towels were folded and left in the bathroom, the toilet was not cleaned adequately, and used glasses and cups were repeatedly left in the room. Although I contacted housekeeping several times and was assured the issue would not occur again, no improvement was made.

Furthermore, the customer service staff was unresponsive and failed to take my concerns seriously. Many of the issues I raised were ignored, which significantly impacted my overall experience.

I had also informed the hotel that I was staying to celebrate my birthday; however, there was no acknowledgment or complimentary gesture. Overall, the service did not meet acceptable hospitality standards, and I would not choose to stay at this hotel again.

6/10

Pleasant

05 Feb 2026

muhammad zuhaib

Poor room service and toilet wasn’t clean
There was no fruit basket in the room.

Leisure Family

6/10

Pleasant

02 Feb 2026

Mr.T

My stay at this hotel was for 3 nights. 3 words sum up my experience...
I expected better...
The main thing that was disappointing was attention to detail...so many things could have been better with a little more effort..
Spoke to the counter staff about my concerns but failed to get any meaningful response.
For a hotel of this size and prestige, I expected that an ironing table & iron should have been in the room permanently.
When we checked in at 4.30pm, our room was not ready..
No towels in the room...they had to be requested...
Many items in breakfast were not labeled correctly, leading to wastage...
Room service items were left in the corridor for over 12 hours in front of the room doors..not picked up...

Friends_and_family Family

2/10

Poor

02 Feb 2026

Muhammad

PC is an iconic brand, which is why I chose it for my short 2-night stay in Lahore while traveling from Chicago. Unfortunately, the experience was extremely disappointing. While the hotel security and general ambiance were acceptable, that is where the positives end.

The check-in process was chaotic and disorganized, with no clear line or direction. Staff appeared overwhelmed and disengaged. The room itself was unacceptable and frankly disgusting for a property charging over $100 per night. There were visible stains on the pillows, couch, and bedding, and parts of the room were visibly falling apart due to poor construction and maintenance.

I requested a room change immediately, but was told the hotel was fully booked, leaving me stuck in a room that did not meet even basic cleanliness standards. This is not what anyone expects from a premium brand, especially after a long international journey.

Overall, this stay fell far below expectations and standards. I would strongly advise travelers to stay away from this property until serious improvements are made in cleanliness, maintenance, and guest service.

Business_and_leisure Self

6/10

Pleasant

29 Jan 2026

Mohammad

Room was okay and so was staff.

Leisure Family

10/10

Exceptional

27 Jan 2026

Sheikh

Yes

Partner

10/10

Exceptional

26 Jan 2026

Muhammad

Good

Leisure Friends

10/10

Exceptional

26 Jan 2026

UMER

Neat and clean rooms, helpful staff, excellent breakfast

Business

8/10

Excellent

24 Jan 2026

Mehdi

Staff very good and helpful and amenities good

Partner

10/10

Exceptional

19 Jan 2026

Zafar

Room size was great and clean as well

Business Self

2/10

Poor

19 Jan 2026

Afshan

Terrible stay at this hotel. Management does not answer calls and is very rude. They have cut down frontline staff by 50%. The carpets and rooms are extremely dirty, and the entire building smells of smoke and dampness. The shower doors are broken, and the toilets, sinks, and carpets are badly stained. The food is terrible, buffet breakfast no one is there to serve or clear tables except one server Noreen who
Is the only person does knows how to treat customers.
and there is absolutely no customer service from anyone at this hotel.

I booked two rooms: one for myself and another for my mother’s relatives visiting from Pakistan.

Housekeeping was never done daily as promised, and staff lied about it being completed. Beds were not made, and the rooms remained extremely dirty. The front desk manager lacks any customer service skills. The frontline staff appear frustrated, as only two people are expected to clean 69–80 suites. No one answer phone calls, you have to go down to reception if you need anything and it will take them hrs and days to send someone and you need to keep reminding them..

I will not recommend this hotel to anyone.

10/10

Exceptional

17 Jan 2026

Neale

Staff were amazing

Business

10/10

Exceptional

17 Jan 2026

Muhammad Sufian

Rooms are old and outdated but clean.

Leisure Self

4/10

Poor

13 Jan 2026

TAHIR

PC standard's are so low, towels with red stains , rooms have old damaged carpets even in executive room , no fruit baskets , reception is a total disaster one receptionist handling 5 out of control guests . Even guests are with such low standards the way they talk , carrying luggage in grocery bags .

Room service charged us Rs 1000 for a cup of tea paid 7600 for few cups of tea

Totally rip off , avoid PC the new management is not taking care of it , this was my favorite hotel during hashwani senior days now it’s a disappointment.

You pay more for better class of rooms they still trick you to smoke smelling rooms even you booked non smoking , lobby is always filled with weird crowd loudly talking to each other , NO CLASS anymore

Business

4/10

Poor

10 Jan 2026

Shabana

Rooms and bathrooms are dirty old and not maintained. They don’t even have cotton bedsheets on their beds. Sofa and chairs in room were very dirty heavily stained and worn out,did not even want to sit on them. Cat[eating was old worn out It’s disappointing because these are easy fixes but the hotel management could care less

Business Family

6/10

Pleasant

08 Jan 2026

Nazli

the best part about Lahore PC is the breakfast--lots of options of delicious food. They offer free airport transfer which is convenient however they are notoriously slow at responding to email. Front desk is also slow at check in--it was busy and took a while for them to get to us and they had trouble finding reservation. However, I have stayed here before and I arrived much earlier than check in and they kindly accommodated me that time. The hotel needs some updating-the carpet and some of the finishing show age and wear. There is a shopping arcade on the sub-mezzanine level which is convenient also for some souvenir shopping.

Business_and_leisure Family

10/10

Exceptional

07 Jan 2026

Zafar

comfortable stay

10/10

Exceptional

07 Jan 2026

Hasan

Very clean and tidy

Leisure Family

10/10

Exceptional

06 Jan 2026

harris

PC is an excellent hotel with outstanding amenities and a wonderful atmosphere. I definitely had a great experience there.

10/10

Exceptional

05 Jan 2026

Zafar

spotless rooms, all amenities present. However the shaving kits are very very basic and poor qualities, causing many abrasions to the skin. Surely these could be improved . The safety box did not work.The menu at Marco Pole was rather monotonous , I stayed I stayed 12 days and got bored with the never changing menu. The front desk is very helpful, at times they are mobbed by the unruly guests who pay no attention to making a que for their turn, instead create a rukus and shouting. It is very troublesome.

Business_and_leisure Friends

10/10

Exceptional

05 Jan 2026

Rehan

Excellent

4/10

Poor

03 Jan 2026

Syed Omer

I would give the hotel 2 stars, 1 star for their front desk manager Miss Mehak who was fabulous and 1 star for the free transportation to the airport which was very convenient.

We booked 2 non-smoking rooms, requested interconnected or side by side since we were traveling with minors. For the first 3 nights I must have spent at least 4-5 hours day chasing people to get the right rooms. We were given smoking rooms every time, the staff is well trained at deflecting the issue rather than solving. The only exception was Miss Mehak, who was courteous, helpful and resolved the issue for us.

PC used to be one of the best hotels in Lahore but not so much anymore, the rooms are dated, if you do plan to stay make sure you get the renovated rooms and also plan on being inundated with cigarette smoke everywhere.

The airport transfer is very nice and convenient, the lobby area is always nice and lively.

I was very disappointed, hope that the management makes some changes to bring back this icon to its glory days.

Leisure Family

10/10

Exceptional

02 Jan 2026

Ali

Everything was great.

Leisure Self

6/10

Pleasant

02 Jan 2026

Waheed A

Rooms and corridors needs to change their very old carpets . I am sure those carpets have not been washed for years .

Business_and_leisure

10/10

Exceptional

02 Jan 2026

Zain

It’s great

10/10

Exceptional

31 Dec 2025

Heiko

Great service

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Zafar

clean room. Very courteous staff. Monotony of the food menu. Front registration desk is always mobbed, temper flare and shouting matches not uncommon. Need more staff to man the front desk. At the moment it is a disgrace.

Business Partner

4/10

Poor

29 Dec 2025

Aizzah

Very disappointing experience. I purchased these rooms for my daughter’s in laws for her wedding. The gave them outdated single bedding rooms with outdated bathrooms. According to my guest they probably changed it to king room. I hope they didn’t charge them extra money. If they did it will be very embarrassing for me. Also breakfast experience was very unpleasant with no space and seating.

6/10

Pleasant

27 Dec 2025

Humayun

Cleanness of hallways poor. Executive lounge worse I ever came across. Never has any supply other than coffee/ Tea. Compare with Karachi lounge or Serena lounge , no choices at all. Always empty dishes.

Leisure Family

10/10

Exceptional

25 Dec 2025

Shafaq

I booked the hotel for my family and they really enjoyed their stay.

2/10

Poor

25 Dec 2025

Ahmad

Nothing worked properly
Very rundown property
Staff is pleasant but inefficient

Business_and_leisure Family

10/10

Exceptional

24 Dec 2025

Muhammad

Staff was super courteous. Excellent services

Family_with_children

10/10

Exceptional

22 Dec 2025

Muhammed

Yes

4/10

Poor

20 Dec 2025

TAHIR

Totally disappointed, poor check in one receptionist managing multiple guests at the same time , no smoking rooms with strong smoke smell , towels with red stains , PC use to be a fine choice but now it’s going down the hill.

Disappointed .

Business

10/10

Exceptional

15 Dec 2025

Umer

Clean room, climate control pool.

Business

8/10

Excellent

13 Dec 2025

hafiz zubair

Good stay

4/10

Poor

13 Dec 2025

Meryem

Room bathroom was not clean, hot water did not work. But Mahak in management was very accommodating and helpful.

4/10

Poor

12 Dec 2025

Nick

old and dirty but i think this is pakistani standard

Business

10/10

Exceptional

08 Dec 2025

Saad

Pleasant experience! I would definitely rebooking it! I spent few nights at Nishat Johar Town and 5 nights at the PC. By far, PC was the best hotel! Classic!

Business Family

10/10

Exceptional

02 Dec 2025

Sharon

The hotel is very nice , very polite staff
Food options are really good
Would be my number 1 hotel option if I visit again , bed and bedding was comfortable and clean thank you to all the staff at p c hotel for making my stay so comfortable ,
I have and will recommend your hotel to everyone . I will definitely be stay with you next time I visit Pakistan 🙏

Partner

6/10

Pleasant

28 Nov 2025

Farah

Whilst there is a buzz as this hotel is centrally based for Lahore attractions, the rooms and furniture are outdated and need upgrading to bring this hotel back to true 5*. Breakfast is ok, though it takes a while to get your morning tea lol. Highlight was the young friendly, bubbly receptionist Eesha. So, so lovely and helpful, as were the staff in the Exec Lounge.

Leisure Family

10/10

Exceptional

27 Nov 2025

Syed Faisal

Location

4/10

Poor

24 Nov 2025

Syed

Property is dated and in much need of an upgrade. Everything is old. Saw 3 cockroach in our bathroom.

Leisure Partner

2/10

Poor

22 Nov 2025

Sohail

Room was not clean,Stains on carpet,washroom has water leaking,poor room service,did not responded even after multiple calls.Poor service in dining hall during breakfast.No Napkins,No clean Tables,

Leisure Friends

8/10

Excellent

15 Nov 2025

arslan Naseem

Good

8/10

Excellent

13 Nov 2025

malcolm

It was good over all not great.

4/10

Poor

12 Nov 2025

Rasheed

Except for the breakfast, the room was old, and no value for money.

Business

8/10

Excellent

11 Nov 2025

Asim

Great location. There was a mix up on my room but resolved quickly. Staff are very friendly. Security is very good. It is however a very tired hotel that needs to be renovated. There was a stale odour in the room. Breakfast is really good.

Business Self

8/10

Excellent

08 Nov 2025

Richard

Great servicer. breakfast could be better.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Muhammad

Yes

Business

10/10

Exceptional

04 Nov 2025

Tara

Love the Pearl Continental
Very classy, clean and super helpful staff

Leisure Family

10/10

Exceptional

23 Oct 2025

MZ

Very clean and spacious room. Amazing pool and very business friendly destination.
Stunning and probably the best luxury hotel in Lahore.

Business Family

6/10

Pleasant

22 Oct 2025

Mannan

Airport shuttle was in time. Pool was ok.

Self

10/10

Exceptional

19 Oct 2025

Adnan

Nice clean place. Very central, particularly of your work is with the government

10/10

Exceptional

17 Oct 2025

Ruth

I had a great experience overall.

6/10

Pleasant

16 Oct 2025

Sabahat

Long walk to go to ur room

10/10

Exceptional

11 Oct 2025

ADIL

Everything was extraordinary good but need to change room furniture.

10/10

Exceptional

10 Oct 2025

Qaisar

Nice hotel overall. Great breakfast. Beds were a bit hard and small.

Business

2/10

Poor

08 Oct 2025

Fahad

Terrible experience overall. Initial room/floor assigned had intense seepage smell. I was ssigned a new room after complaining. New room had water leeking/dropping from the celing of the room. Also, couldn't regulate the temperature in the room. 5 star hotel, charging arm and a leg, but nothing about the hotel and experience says 5 star! More like 1 star.

Business_and_leisure

8/10

Excellent

30 Aug 2025

Muhammad

Staff was extremely accommodating and helpful.

2/10

Poor

26 Aug 2025

Syed

Night mare, from front desk to everyone. The room was filthy, and suffocating. Bedsheet were dirty. I the bathroom, there was a small tiny half filled small about 10 ml unlabeled bottle probably for shampoo. Towels were smelly, worn out. Hair dryer, and refrigerator were disgusting. I was terrified about the condition of overall. We moved to a different hotel, which was so much better than PC. Advise to everyone is please don’t waste your money. The hotel is not worth staying.

Leisure Family

2/10

Poor

09 Aug 2025

Rukhsar

Rating: -10 out of 10.

The staff is not co operative. Waste so much time in the check in.

I wasted my money.

Will never book again.

Thanks

Leisure Family

4/10

Poor

31 Jul 2025

Anabila

My bathroom sink was clogged at 7.00pm I call the housekeeping three time never showed up . The next day early morning I call duty manager than he had to send the guys to fix it moreover tthe second day when I came to my room I saw a mattress in my room as we were two people the mattress was not covered with sheet just mattress which had covered my whole room otherwise breakfast and food was to the standard

10/10

Exceptional

19 Jul 2025

Sohail

Mehak at the concierge desk was really helpful with making our stay more comfortable and relaxing.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

Sohail

Mehak was really great to help with making our stay extended and upgrading our rooms types.

6/10

Pleasant

10 Jul 2025

Zeeshan

the quality of room was not up to the mark. It was not worth renting the room against the rental price

10/10

Exceptional

18 Jun 2025

Ali

They treated us like family, from the management to the doorman. Ms. Mahak had the chefs prepare Khicchree for my daughter when she became ill. Excellent service and delectable cuisine. Staying here is highly recommended.

Leisure Family

10/10

Exceptional

09 Jun 2025

Naeem

Excellent hotel

Leisure Family

10/10

Exceptional

09 Jun 2025

Naeem

Excellent staff location and services

Leisure Family

8/10

Excellent

31 May 2025

Nawaiz

Room was small breakfast was very good staff was very friendly

Leisure

10/10

Exceptional

17 May 2025

shakeel

Safe and friendly

Business_and_leisure Self

10/10

Exceptional

17 May 2025

shakeel

Very safe and friendly staff

2/10

Poor

16 May 2025

Muhammad J

Horrible experience
Poor customer service
If you’re brown they will treat you so bad. Question your stay and each time you are heading to your room
They ask you for the room number. Noticed this was only down to brown customers not whites. Very disappointing
Place is old and dirty. Things need to be replaced but they won’t do it.
Food was okay

Leisure Family

2/10

Poor

14 May 2025

mohammad

Not good hotal

Leisure Family

8/10

Excellent

03 May 2025

Saddique

Good hotel and staff

Good hotel very accommodating staff

Business

10/10

Exceptional

03 May 2025

Rashid

The hotel is excellent but the food choices are poor even though we tried all different restaurants at the hotel

Business_and_leisure

4/10

Poor

03 May 2025

Mohammed

I stayed in this hotel 23 years ago it was better than. I was shocked to see the room was smelly carpet worn out same carpet when I visited 23 years ago.
In the bathroom the tub/ shower area had mold and fungus.
I would rate this property 3*.
Only lobby area looked ok.

Leisure

10/10

Exceptional

27 Apr 2025

Tanweer

Enjoyed stay with multiple restaurants. Overall good experience.

Leisure Family

2/10

Poor

22 Apr 2025

Bilal

Very mismanaged . Family member slipped in the bathroom broke her femur bone . I did tell PC that pls move the room but PCL teams are more valuable . Never going to stay here . Worst hotel in pakistan . Only good staff was house keeping staff . Rest were just useless.

Business_and_leisure

8/10

Excellent

18 Apr 2025

Fida

Stay was good but the building is dated now

Leisure Partner

10/10

Exceptional

17 Apr 2025

Naheed

Excellent

10/10

Exceptional

13 Apr 2025

Abdul

Best place to stay in lahore

Leisure

10/10

Exceptional

10 Apr 2025

sofia

My stay at PC Continental was nothing short of outstanding. The hotel exceeded all my expectations in every possible way. From the moment I arrived, I was impressed by the immaculate cleanliness, lavish interiors, and sophisticated ambiance. The location is also unbeatable,just a short distance from all the major tourist attractions.

What truly sets this hotel apart is the staff. Every member of the team was warm, welcoming, and incredibly professional. Their hospitality was genuine and heartfelt, making me feel completely at home throughout my stay. A special shoutout to Asad at Café Nadia,an exceptionally humble and professional young man who went out of his way to make our experience memorable.

The breakfast buffet was excellent, offering a wide variety of fresh and delicious options. The in-house restaurants were world-class, truly deserving of 5 Michelin stars. The Dum Pukht and Bukhara restaurants, in particular, are absolute must-tries for anyone who appreciates fine cuisine. Everything from the meats to the desserts was top quality and clearly prepared with care and skill.

Even the small touches made a big difference—like the taxis arranged by the hotel offering complimentary bottled water, which was a thoughtful and much-appreciated gesture.

I’ve traveled extensively throughout Europe and the Middle East, and I can confidently say that PC Continental ranks at the very top of my list. If you're looking for a true taste of hospitality, luxury, and warmth, this is t

Leisure Partner

2/10

Poor

03 Apr 2025

Charanjit

Outdated furniture leaking showers

Leisure Partner

8/10

Excellent

23 Mar 2025

Sheikh

This property is great... all in all.
They did miss that we had a booking for 3 of us in one room. So I had to call them to get an extra mattress. They also had us down as 2 ppl instead of 3 on the breakfast list as well.

10/10

Exceptional

22 Mar 2025

Gurjinder

Comfortable stay, great breakfast options

Leisure Family

8/10

Excellent

16 Mar 2025

Travis

Good (if expectations are correct)

This hotel is as good as you are going to get for Pakistan! Everything was acceptable, but don't expect a lot.

Business

8/10

Excellent

08 Mar 2025

Mohamed

The property has old school charm. Nice lobby but the rooms are dated. Staff at front desk whilst polite did not discuss room options though we had messaged ahead. We were given a smoking room which smelt quite musty and seemed dated. We mentioned it later to Karim the duty manager who offered a change but it was too late in the stay. Housekeeping did not replenish well and we had to ask for a second towel when two should have been provided and we only had one mug when at least two should have been provided.

On our arrival there was no complimentary water in the room.

The staff at the door and generally were polite. The airport pickup service had to be reminded but they were great at the airport when they turned up.

There is room for improvement.

Would I stay here on my next visit not sure will consider one of the modern options for newer hotels with modern rooms.

Leisure Partner

6/10

Pleasant

26 Feb 2025

qasim

rooms were really outdated and need to be improved.

Business_and_leisure Self