Name: Pearl Continental Lahore
Address: Shahrah E Quaid E Azam The Mall Lahore Punjab Paki, Lahore, 8513, PK

8/10

Excellent

15 Jul 2026

Amir

I only stayed one night but it was awesome, very helpful staff, great food choices and clean room.

Friends

10/10

Exceptional

14 Jul 2026

Ahmad

.

6/10

Pleasant

14 Jul 2026

Muhammad

Stayed in this propertty 15 years ago and it seems that this place has worn off and carpets and furniture is still the same . Rooms were just OK with the price charges could have been netter . The furniture and rooms need upgrade and specially the rooms that face the roof side. Roof rubble and trash needs to be cleaned .

10/10

Exceptional

12 Jul 2026

Ashraf

Room Carpets were very old and dirty.

Family_with_children

6/10

Pleasant

12 Jul 2026

Hina

Not impressed this time, I stayed 17 nights , staff was not very active , house keeping in night time was terrible , I will not stay again

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Khuram

Very clean.
Staff extremely helpful and polite.
Hotel well maintained.
Excellent security.
Food options excellent.
Would definitely return.

Family

10/10

Exceptional

20 Jun 2026

Muhammad

Visiting from the United States, I was blown away by the hospitality of the hotel staff and overall quality of service at Pearl Continental Lahore. I highly highly recommend for any one visiting Lahore to stay at the PC. From world class artwork from Sadequine to high quality restaurants, I found everything there. The hotel has correctly represented Pakistan through hospitality and quality.

Family_with_children

10/10

Exceptional

16 Jun 2026

Farzana

Staying at Pearl Continent was a great experience. Room was spacious and clean. Staff is very helpful.

Family

10/10

Exceptional

15 Jun 2026

Hashim

Good

10/10

Exceptional

15 Jun 2026

Hashim

House keeping needs attention!! Front desk staff is great. Room service is good continental food only though. Breakfast best in the city

10/10

Exceptional

15 Jun 2026

Hashim

Front desk staff is excellent, breakfast best in the city. House keeping needs attention

10/10

Exceptional

15 Jun 2026

Hashim

Usually upon check-in the rooms are full of dust not properly cleaned. Always have to report to the front desk. The front desk staff is excellent and takes care of the issues right away. House keeping needs attention

10/10

Exceptional

10 Jun 2026

Imran

Please teach and coach your staff at check in desk I felt my self dealing with rude person a little smile and friendly welcome would be. Nice

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Syed Tariq

Things I liked:
Location of hotel; Mall Road.
Quality of service (staff) was good; courteous staff.
Room was clean.
Airport pickup and drop service was efficient.
Good WiFi connection in the room.
TV: Many channels/choices.

Weaknesses/Needed improvements:
Room was not ready regarding water bottles; fruit tray, few bathroom items, etc.
Dated/old furniture in the room; spots on chairs and sofa; needed thorough cleaning.
Old carpet in the room; will require replacement.
AC thermostat, not properly working.
Breakfast buffet: Limited fruit choices; do not provide canned fruit; yogurt was not available.
Laundry service was slow; also quality of washing was sub-standard.
Executive lounge: Food choices were pretty limited. Provide more food items especially fruit and vegetables.
Hotel lobby: Provide more chairs to sit in the waiting area.
Transportation/rental car prices were somewhat high.

Self

2/10

Poor

03 Jun 2026

Mohammad-Hossein

Our experience at this hotel was extremely disappointing and far below the standards.

Upon arrival, we were assigned a room that was in an unacceptable condition and clearly not ready for guests. Only after repeated complaints and insistence on speaking with management were we moved to another room by a newly recruited manager. While the second room was an improvement, it still failed to meet the standards promised by the hotel.

The service was equally frustrating. A simple request for tea took approximately 45 minutes to arrive, and when it did, it was served in a torn tea cosy. Guests were also expected to share an iron, which is unacceptable for a hotel claiming to offer a luxury experience.

When we reported that the closet light would not switch off, a staff member's solution was to pull out the wiring entirely so the light would never turn on again. This was highly unprofessional and raised concerns about the hotel's maintenance standards.

The room itself showed clear signs of neglect. The lamp hardware was damaged, the bathtub had permanent stains and marks, and several fixtures appeared worn and poorly maintained.

We booked this hotel expecting a premium experience. Instead, we received service and accommodations that felt closer to a two-star property while paying five-star prices. The disparity between what was advertised and what was delivered was significant. Will not recommend this hotel!

Partner

10/10

Exceptional

31 May 2026

sal

Had a great time during the stay.

Business

8/10

Excellent

29 May 2026

Syed Umer Adil

Rooms and amenities are good, and the local food is excellent. However, the Chinese and continental options were average. Breakfast was also average, and the staff appeared quite tired or perhaps overburdened. Guests often had to ask multiple times for simple requests such as tea, which affected the overall dining experience

Family

8/10

Excellent

25 May 2026

Riaz

I recently stayed at the PC Hotel Lahore, and its location on the historic Mall Road is absolutely ideal for exploring both old Lahore and Gulberg. The security here is world-class, making you feel completely safe, and the staff are incredibly polite, professional, and attentive.❤️❤️❤️🇵🇰🇵🇰🇵🇰

Partner

6/10

Pleasant

24 May 2026

Bilal

Staff was friendly

Self

6/10

Pleasant

22 May 2026

Khawaja Nasir

Hotel staff was very polite and professional. Rooms are very big but this hotel needs desperate modernisation. Once modernisation, this can be the best place to stay in Lahore.

Family_with_children

8/10

Excellent

22 May 2026

Maaz

Nice and comfy stay.

Family_with_children

10/10

Exceptional

22 May 2026

Chan

Room was clean and breakfast spread was nice, with different stations.

Self

10/10

Exceptional

21 May 2026

Jalaal

Brilliant Stay. Accomodating staff

Family

2/10

Poor

18 May 2026

Muhammad

Room temperature was super high, dirty , bathroom is nasty .

Business

4/10

Poor

06 May 2026

Ilyas

Some items fresh but cheese, bakery, old leftover

Self

2/10

Poor

06 May 2026

Waleed

Very disappointing stay at PC Hotel Lahore. The cleanliness was terrible the bathroom was dirty, the room felt outdated, and the entire property is clearly run down. We had already mentioned that the booking was for 3 people, but the room was not properly set up for 3 guests. There were no extra towels provided, and basic facilities were missing.

For a supposed 4-star hotel, this experience was awful. The furniture and devices are ancient, and many things simply do not work properly. The hotel seriously needs renovation and much better maintenance standards.

The only good thing about this hotel is the free airport shuttle service. Apart from that, everything else was horrible. Definitely not worth the price or the rating.

Friends

2/10

Poor

27 Apr 2026

ASIF

No Airport pick up provided, despite it’s clearly noted in Expedia booking comments. No one from Hotel reached out to me for any details or confirmation. Called them ahead of time to confirm about the Airport pickup and I was assured it will be done but didn’t happen. Requested for additional mattress but despite repeated requests nothing was provided. At the time of check out when I complained about these issues to check out staff rather then believing me, they started to look into confirm that if I m lying about notes in the Expedia request. Instead of some kind of assurance that it was an honest mistake and they will look into that and will do something about that, staff handed over the POS terminal to pay the food charges. Gesture is …. So what if that Airport service is missed or despite my repeated requests nothing additional mattress was provided. At that time, I simply paid and walked out and with a commitment to myself, not to go back there again.

Family_with_children

2/10

Poor

20 Apr 2026

Sajid

To start with, even after confirming 2 times before travel no one picked us up from airport and we had to book a taxi and make our own way. When asked about it i got no reply. Then the room given to us was dirty and disgusting which i took photos and showed to duty officer. Dirty tables, dirty bath and broken shower were the few photos i took. They changed my room but the new room was not clean either. I took photos of ripped duvet which i did not complained and they did not change for 3 days and then i took pictures and showed it to duty officer but he did not do anything. Then there was this PSL team was arriving so they send us notice that they will change our room, lucky it was our last day. Overall worst experience ever.i will upload pictures if i get option for people to see the 5 star Hotel of Pakistan. Its a shame that the standards have gone down drastically and no one cares because it still runs on full capacity as many people don't know better or they don't say anything. For me it was the worst stay ever i have had in my entire life. Stressful time I'm glad is over after 14 long days and big dent on my pocket. If anyone want proof i have photos i clicked.
Last bit they also cut water supply on one night in the name of maintenance.
Please avoid this hotel.

Partner

4/10

Poor

17 Apr 2026

Neelam

Breakfast was fresh and somewh

6/10

Pleasant

12 Apr 2026

Muhammad

It was just a big name, but instead I find other hotel in which I stay later was much better than PC.

Friends

8/10

Excellent

09 Apr 2026

Abdul

It was a comfortable bed with a quality mattress. The hotel itself is pretty rundown. Cleanliness was not there really or perfunctory. For the amount of money charged, it couldn't even deliver quality or service equivalent to a good motel.

The good points were it was safe, comfortable and had tolerable breakfast. There was history and a certain old world elegance to it. The staff tried hard but at baseline it seemed chaotic.

The service was slow and coffee took a while. The staff mistook an Americano with drip twice at breakfast :) The buffet was decent but not exceptional. The kids loved the fresh eggs and pancakes, a definite plus. People were super friendly and helpful.

Family_with_children

2/10

Poor

08 Apr 2026

Muhammad

Phergucal was

6/10

Pleasant

05 Apr 2026

Anwar Ul-Haq

I came in 2021 and I found stains on the pillow case. I thought it’s under new management and it would have changed. This time I found stains on my bath towel. There was a round hole in the ceiling above my bed. The furniture is tatty and tied. Needs replacing. Pillows are probably the worse I have ever come across.

Breakfast s mediocre. I asked for hash browns and was given what looked like pakoras or onion bajis. Was told these are a form of hash browns. Iron and ironing table is of high demand apparently so is taken from your room immediately.

I can’t watch the TV because of the room layout. One of the posts on the four poster bed comes directly int he centre of the screen.

I have to say the cleaning staff are so polite. Sajawal at reception is excellent and gets the job done when approached. Very professional.

It’s very sad to see such an amazing hotel going to ruins.

10/10

Exceptional

04 Mar 2026

Kamran

Brilliant, excellent service

Family

10/10

Exceptional

21 Feb 2026

Mohammed

Everything about my stay was perfect

Partner

10/10

Exceptional

15 Feb 2026

Gulistan

Clean with all amenities available. Amazing food and staff.

Leisure Self

4/10

Poor

11 Feb 2026

Rehman

The bathtub had visible stains, the carpets were badly discolored, and the AC did not work for the first two days of my stay, which made the room extremely uncomfortable. The overall cleanliness and maintenance were clearly lacking. For the price paid, I expected a much better standard. Unfortunately, this stay was not worth the money, and I would not return.

10/10

Exceptional

10 Feb 2026

Muhammad

Nice staff.

8/10

Excellent

09 Feb 2026

Mohammad

Rooms are old and need full restoration. Towels were ok - but a bit old as well. Room was nice with good space. Staff are good and courteous. Front desk at times understaffed. Breakfast was good as well as tea. Overall a positive experience.

Leisure Self

2/10

Poor

08 Feb 2026

Hafiz

Night staff was so rude and terrible Totally unprofessional never expected this kind of behavior at 5 star hotel.

10/10

Exceptional

08 Feb 2026

Yousaf

Already done

10/10

Exceptional

08 Feb 2026

Yousaf

Clean room and courteous staff. Good breakfast.
Things that need improvement: 1-there should be one line at check in counter which should serve multiple counters as first come first serve.2- people( clients) in executive lounge are very loud at times. There should be a sign in the lounge to ask the clients to respect the privacy of other clients. . 3- it would be helpful if there is a sliding ramp while coming from back of the hotel to role the bags if needed.

2/10

Poor

08 Feb 2026

Khawaja

Very poor quality rooms. Seems like never upgraded since construction.

Staff is wonderful, specially Executive of housekeeping Asim, Front desk staff Romanzey, Sana, Rubab, and Naureen at the restaurant. All staff was extremely professional and caring.

Business_and_leisure Self

2/10

Poor

06 Feb 2026

Afshan

Horrible service
The rooms were extremely dirty, the management team does not help,

Business_and_leisure Family

4/10

Poor

06 Feb 2026

Mouzma Akram

My experience at this hotel was disappointing, primarily due to poor housekeeping and ineffective customer service. Despite repeated requests, my room was not cleaned properly. Dirty towels were folded and left in the bathroom, the toilet was not cleaned adequately, and used glasses and cups were repeatedly left in the room. Although I contacted housekeeping several times and was assured the issue would not occur again, no improvement was made.

Furthermore, the customer service staff was unresponsive and failed to take my concerns seriously. Many of the issues I raised were ignored, which significantly impacted my overall experience.

I had also informed the hotel that I was staying to celebrate my birthday; however, there was no acknowledgment or complimentary gesture. Overall, the service did not meet acceptable hospitality standards, and I would not choose to stay at this hotel again.

6/10

Pleasant

05 Feb 2026

muhammad zuhaib

Poor room service and toilet wasn’t clean
There was no fruit basket in the room.

Leisure Family

6/10

Pleasant

02 Feb 2026

Mr.T

My stay at this hotel was for 3 nights. 3 words sum up my experience...
I expected better...
The main thing that was disappointing was attention to detail...so many things could have been better with a little more effort..
Spoke to the counter staff about my concerns but failed to get any meaningful response.
For a hotel of this size and prestige, I expected that an ironing table & iron should have been in the room permanently.
When we checked in at 4.30pm, our room was not ready..
No towels in the room...they had to be requested...
Many items in breakfast were not labeled correctly, leading to wastage...
Room service items were left in the corridor for over 12 hours in front of the room doors..not picked up...

Friends_and_family Family

2/10

Poor

02 Feb 2026

Muhammad

PC is an iconic brand, which is why I chose it for my short 2-night stay in Lahore while traveling from Chicago. Unfortunately, the experience was extremely disappointing. While the hotel security and general ambiance were acceptable, that is where the positives end.

The check-in process was chaotic and disorganized, with no clear line or direction. Staff appeared overwhelmed and disengaged. The room itself was unacceptable and frankly disgusting for a property charging over $100 per night. There were visible stains on the pillows, couch, and bedding, and parts of the room were visibly falling apart due to poor construction and maintenance.

I requested a room change immediately, but was told the hotel was fully booked, leaving me stuck in a room that did not meet even basic cleanliness standards. This is not what anyone expects from a premium brand, especially after a long international journey.

Overall, this stay fell far below expectations and standards. I would strongly advise travelers to stay away from this property until serious improvements are made in cleanliness, maintenance, and guest service.

Business_and_leisure Self

6/10

Pleasant

29 Jan 2026

Mohammad

Room was okay and so was staff.

Leisure Family

10/10

Exceptional

27 Jan 2026

Sheikh

Yes

Partner

10/10

Exceptional

26 Jan 2026

Muhammad

Good

Leisure Friends

10/10

Exceptional

26 Jan 2026

UMER

Neat and clean rooms, helpful staff, excellent breakfast

Business

8/10

Excellent

24 Jan 2026

Mehdi

Staff very good and helpful and amenities good

Partner

10/10

Exceptional

19 Jan 2026

Zafar

Room size was great and clean as well

Business Self

2/10

Poor

19 Jan 2026

Afshan

Terrible stay at this hotel. Management does not answer calls and is very rude. They have cut down frontline staff by 50%. The carpets and rooms are extremely dirty, and the entire building smells of smoke and dampness. The shower doors are broken, and the toilets, sinks, and carpets are badly stained. The food is terrible, buffet breakfast no one is there to serve or clear tables except one server Noreen who
Is the only person does knows how to treat customers.
and there is absolutely no customer service from anyone at this hotel.

I booked two rooms: one for myself and another for my mother’s relatives visiting from Pakistan.

Housekeeping was never done daily as promised, and staff lied about it being completed. Beds were not made, and the rooms remained extremely dirty. The front desk manager lacks any customer service skills. The frontline staff appear frustrated, as only two people are expected to clean 69–80 suites. No one answer phone calls, you have to go down to reception if you need anything and it will take them hrs and days to send someone and you need to keep reminding them..

I will not recommend this hotel to anyone.

10/10

Exceptional

17 Jan 2026

Neale

Staff were amazing

Business

10/10

Exceptional

17 Jan 2026

Muhammad Sufian

Rooms are old and outdated but clean.

Leisure Self

4/10

Poor

13 Jan 2026

TAHIR

PC standard's are so low, towels with red stains , rooms have old damaged carpets even in executive room , no fruit baskets , reception is a total disaster one receptionist handling 5 out of control guests . Even guests are with such low standards the way they talk , carrying luggage in grocery bags .

Room service charged us Rs 1000 for a cup of tea paid 7600 for few cups of tea

Totally rip off , avoid PC the new management is not taking care of it , this was my favorite hotel during hashwani senior days now it’s a disappointment.

You pay more for better class of rooms they still trick you to smoke smelling rooms even you booked non smoking , lobby is always filled with weird crowd loudly talking to each other , NO CLASS anymore

Business

4/10

Poor

10 Jan 2026

Shabana

Rooms and bathrooms are dirty old and not maintained. They don’t even have cotton bedsheets on their beds. Sofa and chairs in room were very dirty heavily stained and worn out,did not even want to sit on them. Cat[eating was old worn out It’s disappointing because these are easy fixes but the hotel management could care less

Business Family

6/10

Pleasant

08 Jan 2026

Nazli

the best part about Lahore PC is the breakfast--lots of options of delicious food. They offer free airport transfer which is convenient however they are notoriously slow at responding to email. Front desk is also slow at check in--it was busy and took a while for them to get to us and they had trouble finding reservation. However, I have stayed here before and I arrived much earlier than check in and they kindly accommodated me that time. The hotel needs some updating-the carpet and some of the finishing show age and wear. There is a shopping arcade on the sub-mezzanine level which is convenient also for some souvenir shopping.

Business_and_leisure Family

10/10

Exceptional

07 Jan 2026

Zafar

comfortable stay

10/10

Exceptional

07 Jan 2026

Hasan

Very clean and tidy

Leisure Family

10/10

Exceptional

06 Jan 2026

harris

PC is an excellent hotel with outstanding amenities and a wonderful atmosphere. I definitely had a great experience there.

10/10

Exceptional

05 Jan 2026

Zafar

spotless rooms, all amenities present. However the shaving kits are very very basic and poor qualities, causing many abrasions to the skin. Surely these could be improved . The safety box did not work.The menu at Marco Pole was rather monotonous , I stayed I stayed 12 days and got bored with the never changing menu. The front desk is very helpful, at times they are mobbed by the unruly guests who pay no attention to making a que for their turn, instead create a rukus and shouting. It is very troublesome.

Business_and_leisure Friends

10/10

Exceptional

05 Jan 2026

Rehan

Excellent

4/10

Poor

03 Jan 2026

Syed Omer

I would give the hotel 2 stars, 1 star for their front desk manager Miss Mehak who was fabulous and 1 star for the free transportation to the airport which was very convenient.

We booked 2 non-smoking rooms, requested interconnected or side by side since we were traveling with minors. For the first 3 nights I must have spent at least 4-5 hours day chasing people to get the right rooms. We were given smoking rooms every time, the staff is well trained at deflecting the issue rather than solving. The only exception was Miss Mehak, who was courteous, helpful and resolved the issue for us.

PC used to be one of the best hotels in Lahore but not so much anymore, the rooms are dated, if you do plan to stay make sure you get the renovated rooms and also plan on being inundated with cigarette smoke everywhere.

The airport transfer is very nice and convenient, the lobby area is always nice and lively.

I was very disappointed, hope that the management makes some changes to bring back this icon to its glory days.

Leisure Family

10/10

Exceptional

02 Jan 2026

Ali

Everything was great.

Leisure Self

6/10

Pleasant

02 Jan 2026

Waheed A

Rooms and corridors needs to change their very old carpets . I am sure those carpets have not been washed for years .

Business_and_leisure

10/10

Exceptional

02 Jan 2026

Zain

It’s great

10/10

Exceptional

31 Dec 2025

Heiko

Great service

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Zafar

clean room. Very courteous staff. Monotony of the food menu. Front registration desk is always mobbed, temper flare and shouting matches not uncommon. Need more staff to man the front desk. At the moment it is a disgrace.

Business Partner

4/10

Poor

29 Dec 2025

Aizzah

Very disappointing experience. I purchased these rooms for my daughter’s in laws for her wedding. The gave them outdated single bedding rooms with outdated bathrooms. According to my guest they probably changed it to king room. I hope they didn’t charge them extra money. If they did it will be very embarrassing for me. Also breakfast experience was very unpleasant with no space and seating.

6/10

Pleasant

27 Dec 2025

Humayun

Cleanness of hallways poor. Executive lounge worse I ever came across. Never has any supply other than coffee/ Tea. Compare with Karachi lounge or Serena lounge , no choices at all. Always empty dishes.

Leisure Family

10/10

Exceptional

25 Dec 2025

Shafaq

I booked the hotel for my family and they really enjoyed their stay.

2/10

Poor

25 Dec 2025

Ahmad

Nothing worked properly
Very rundown property
Staff is pleasant but inefficient

Business_and_leisure Family

10/10

Exceptional

24 Dec 2025

Muhammad

Staff was super courteous. Excellent services

Family_with_children

10/10

Exceptional

22 Dec 2025

Muhammed

Yes

4/10

Poor

20 Dec 2025

TAHIR

Totally disappointed, poor check in one receptionist managing multiple guests at the same time , no smoking rooms with strong smoke smell , towels with red stains , PC use to be a fine choice but now it’s going down the hill.

Disappointed .

Business

10/10

Exceptional

15 Dec 2025

Umer

Clean room, climate control pool.

Business

8/10

Excellent

13 Dec 2025

hafiz zubair

Good stay

4/10

Poor

13 Dec 2025

Meryem

Room bathroom was not clean, hot water did not work. But Mahak in management was very accommodating and helpful.

4/10

Poor

12 Dec 2025

Nick

old and dirty but i think this is pakistani standard

Business

10/10

Exceptional

08 Dec 2025

Saad

Pleasant experience! I would definitely rebooking it! I spent few nights at Nishat Johar Town and 5 nights at the PC. By far, PC was the best hotel! Classic!

Business Family

10/10

Exceptional

02 Dec 2025

Sharon

The hotel is very nice , very polite staff
Food options are really good
Would be my number 1 hotel option if I visit again , bed and bedding was comfortable and clean thank you to all the staff at p c hotel for making my stay so comfortable ,
I have and will recommend your hotel to everyone . I will definitely be stay with you next time I visit Pakistan 🙏

Partner

6/10

Pleasant

28 Nov 2025

Farah

Whilst there is a buzz as this hotel is centrally based for Lahore attractions, the rooms and furniture are outdated and need upgrading to bring this hotel back to true 5*. Breakfast is ok, though it takes a while to get your morning tea lol. Highlight was the young friendly, bubbly receptionist Eesha. So, so lovely and helpful, as were the staff in the Exec Lounge.

Leisure Family

10/10

Exceptional

27 Nov 2025

Syed Faisal

Location

4/10

Poor

24 Nov 2025

Syed

Property is dated and in much need of an upgrade. Everything is old. Saw 3 cockroach in our bathroom.

Leisure Partner

2/10

Poor

22 Nov 2025

Sohail

Room was not clean,Stains on carpet,washroom has water leaking,poor room service,did not responded even after multiple calls.Poor service in dining hall during breakfast.No Napkins,No clean Tables,

Leisure Friends

8/10

Excellent

15 Nov 2025

arslan Naseem

Good

8/10

Excellent

13 Nov 2025

malcolm

It was good over all not great.

4/10

Poor

12 Nov 2025

Rasheed

Except for the breakfast, the room was old, and no value for money.

Business

8/10

Excellent

11 Nov 2025

Asim

Great location. There was a mix up on my room but resolved quickly. Staff are very friendly. Security is very good. It is however a very tired hotel that needs to be renovated. There was a stale odour in the room. Breakfast is really good.

Business Self

8/10

Excellent

08 Nov 2025

Richard

Great servicer. breakfast could be better.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Muhammad

Yes