Name: The Residency Hotel
Address: 39 A Gulberg V Off Zafar Ali Road, Lahore, 54660, PK

6/10

Pleasant

24 Jul 2026

Maqsood

Room Service was Good! Staff were nice. Breakfast can be improved more.

10/10

Exceptional

14 Jul 2026

Salman

Excellent

Family_with_children

10/10

Exceptional

22 Jun 2026

Malik

clean convenient

Family

8/10

Excellent

18 Apr 2026

Khurshid A

We stayed here for one night after several years and glad to see they maintained the cleanliness and amenities. Staff was very helpful and friendly. The room size for double room was much smaller as compared to last time as I thought it will be fractionally smaller than last when we booked bigger room and we could have done the same by paying only dew $s extra. If I knew it would be that much smaller in size. However comfort wise not much difference. Breakfast was also average this time.

Partner

2/10

Poor

28 Mar 2026

Nazacat

They had a truck arriving for construction work at 1am for about an hour …. Then again at 6am at rhe front gate … hence could not get any sleep .. I complain was not offered discount /complimentary … I had the front room near the gate

Friends

2/10

Poor

24 Mar 2026

Noor ul Mah

Terrible

2/10

Poor

12 Feb 2026

Omar

The hotel room was full of cob webs. Even after explaining it to the manager nothing changed. The rooms were not soundproof and it was advertised. Overall it was not worth the money

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Hakmin

The staffs were very kind

Business Self

10/10

Exceptional

08 Feb 2026

khawar

Best place to stay. Very nice cooperative staff. Check in was fast and friendly. The road is in very bad conditions. Residency should approach the local government to get is fixed or upgraded.
Nice quite room. Bed and bath was good. Restaurant food was good. Will stay again for sure.

8/10

Excellent

29 Dec 2025

ishma

Our room was older but was clean and had very good pool side view. All basic amenities were available in the room.
Staff was courteous and very helpful. Breakfast buffet was good.
Gym on the property was excellent!

Leisure Family

10/10

Exceptional

24 Dec 2025

Sajid

Great stay as always! Thank you to the staff at Residency Hotel. It’s our go to spot in Lahore for years now and will definitely be back again.

Leisure Partner

4/10

Poor

21 Dec 2025

Sidra

Room smells bad dirty bedsheets

10/10

Exceptional

18 Dec 2025

Mohammad Wasim

A very excellent stay, great private location and safe. The staff were extremely friendly and helpful during my stay. The hotel has great facilities especially for wellness which is rejuvenating. The pool, gym, sauna, jacuzzi was a fantastic addition to the stay. Highly recommended if you’re are looking for a budget stay with quality, cleanliness and friendly staff.

Leisure Self

8/10

Excellent

22 Oct 2025

Haris

Okay

2/10

Poor

01 Oct 2025

Sara

We had a very disappointing experience. It is advertised as 4 star hotel but in no way this should be 4 star. For $70-80 per night, it isn’t a budget hotel. But every thing was low quality.
I booked a premium room and was given the one that was filled with smell of cigarettes. Attendant dismissed me saying that smell will go away when you will leave the AC on. I was with a 2 year old child and this was in no way bearable. Finally they changed our room but we had to compromise on space. (No refund or adjustment was offered for downgrading).
There were petty things that spoke of low service quality. Only two small towels in the bathroom. No extra toilet papers or trash bags. Had to ask for iron and iron board and it took them 30 mins to bring that over. Normally those are already in the room. They didn’t give any instructions about the amenities. Had to ask for wifi password and it was good for nothing. Didn’t work for even WhatsApp text messages.
Bath tub was not clean and had black spots on tiles.
Water kettle didn’t work and wasn’t replaced when we complained. For a hotel charging for every little thing, they should be doing QC before giving rooms to guests.
Pool and gym were in another building which didn’t seem to be the hotel’s own building and looked like it was shared with local business because it was filled with men. We felt unsafe as the only one with kid. Even hotel didn’t have any female employee.
Oh and restaurant food had hair and they didn’t even offer refund

Business_and_leisure Family_with_children

10/10

Exceptional

15 Jun 2025

Syed Zubair Ali

Complimentary buffet breakfast was good

Leisure Self

8/10

Excellent

04 Jun 2025

Muhammad

Pretty nice accommodation. Very clean facilities. Very reasonable breakfast. Secluded hence not convenient location for an evening walk.

Leisure Partner

6/10

Pleasant

25 May 2025

ZUBEIDA

Did not get a free shuttle bus was told we would need to pay extra.

Leisure Family

10/10

Exceptional

23 Apr 2025

Tariq-Ul M

Overall good.

Leisure Self

10/10

Exceptional

22 Feb 2025

MIKE

Very nice hotel

10/10

Exceptional

20 Jan 2025

boss

Nice place to stay

10/10

Exceptional

13 Dec 2024

Muhammad

Great option to stay with family.

Business_and_leisure Family_with_children

8/10

Excellent

19 Nov 2024

Memoona

It was okay

Leisure Family

10/10

Exceptional

17 Nov 2024

Joshua

Fantastic hotel ,Great service,staff top notch !!

Leisure Self

10/10

Exceptional

25 Oct 2024

Omer

Well done

Business_and_leisure Partner

2/10

Poor

17 Jul 2024

Mohammad

poor service

Friends_and_family Friends

10/10

Exceptional

16 Jul 2023

Noor

Amazing staff, very clean, and breakfast was excellent. I love the gym here. I will definitely come back to stay here.

Leisure Family

2/10

Poor

27 Apr 2023

Uroj

The staff was rude and prohibited my brothers to wear the national dress of the country (kameez/shalwar) which is disgusting to be in the country where you live and eating from.... not just that they made some stupid rules that you have to be shirtless around the pool area and can not go SHAME ON THE STAFF :( bad service ... never coming back ...

Family

4/10

Poor

24 Oct 2021

Muhammad

Costly hotel but depends

It was just an OK hotel but for the price it was tbh not a great place they charged extra and then saying that they have upgraded my room which was pretty small but 1 thing don't stay here since costly

Friends_and_family Friends

2/10

Poor

01 Jun 2021

Umar

Book something else like 9tree

Be carefull old place, nothing works properly. Ac is useless. Only good thing outdoor pool. Tv remote doesnt work properly

Self

6/10

Pleasant

26 May 2021

Imran Chaudhry

not worth the money

cockroach in the toilet, staff acted like it was no big deal. room service not great, took an hour to deliver breakfast.

Friends_and_family Friends

10/10

Exceptional

24 Feb 2020

Verified traveler

Very good attendance and everything is clean and in good condition.

Friends_and_family Family_with_children

10/10

Exceptional

07 Jan 2020

Verified traveler

Residency provided the best service I’ve ever experienced at a hotel abroad. They were extremely helpful in recommending our itinerary each day, organized our driver, etc. I would absolutely recommend this hotel to any international traveler to Lahore

Friends_and_family Friends

2/10

Poor

01 Jan 2020

Zeeshan

Terrible Service

Booked room for 4, 2 adults and 2 kids. However upon arrival the hotel was unable to provide extra bed/matress and duvet for the kids. One kid slept on the same bed with us and the second on the small cramped couch. No solution or compensation was offered. They did not even have extra pillows. Really disappointed. The manager did say he will offer complementary lunch as a goodwill, however later even that was not entertained and when asked they refused to comment or get back to us with an answer. Terrible service. Will not recommend going to this hotel especially with family.

Friends_and_family Family

10/10

Exceptional

20 Dec 2019

Christine

Wonderful boutique hotel

Business

10/10

Exceptional

07 Dec 2019

Verified traveler

Staff are friendly
Iron and hair dryer was missing

Friends_and_family Partner

8/10

Excellent

15 Aug 2019

Saifee

Nice hotel. Good value for money

Family

4/10

Poor

28 Apr 2019

Verified traveler

Room was dirty bedsheet were dirty and not changed, washroom was leaking and stinky, room size wasn't good, gatekeeper didn't even opened the gate for drop off.

Business Self

8/10

Excellent

23 Apr 2019

Verified traveler

Very good

Overall a very good experience

8/10

Excellent

05 Mar 2019

Basir

Our holiday in Lahore.

We cannot say enough about this hotel. The staff were efficient, helpful and friendly. Our only complaint was the lack of consideration from the Health Club Instructors as they played their music very loud which disturbed us. We were in Lahore to attend a couple of weddings so we had a few very late nights and we liked to have a rest in the afternoon. They also have an exercise session on the outdoor patio which happened to be right outside the room where my Sister-in-law was staying. She was ill and was trying to get some rest but the loud music made this impossible.

When we reported this to the front desk, they were very accommodating in assuring that the music was lowered. We understand that they have a state of the art gymnasium but they need to also be respectful of the guests who would like quiet.

Regardless of this, we would highly recommend this hotel. We booked for 4 days and liked it so much we booked for another 11 days otherwise we would have booked into another hotel.

Partner

10/10

Exceptional

18 Feb 2019

Verified traveler

The room service food at the Residency is quite good, the staff are very attentive and the rooms are quiet. The only issue I have is that sometimes when I book and go to use the gym, they say it's not included in my booking. I don't know how to make sure it is every time, as that's the main reason I keep booking. It has such a great gym!!

Business Family

6/10

Pleasant

20 Jan 2019

Loui

Safe hotel but overpriced hotel. This hotel is only okay. Old carpets, my room was close to the kitchen or central production unit and made it noisy. Staff is courteous and helpful. They need to invest money to keep charging the rates they charge. The hotel needs investment and refurbishment. Either this, or lower the prices to reflect an outdated furniture, carpet, atmosphere, decor, style, etc. I would recommend for business and other occasions if you cannot find anything else a. bit more updated. It is okay for one or two nights. Food is not great but the prices suggest so. For instance, they sell \"fresh juice\" but what they mean is \"freshly poured from a plastic tetra pack and extremely sugary\".

8/10

Excellent

24 Nov 2018

Naeem

Good positive experience. Overall veryfriendly and helpful staff. Pleasant stay. One negative feature is that the swimming pool is not temperature controlled making it redundant for use in November to March.

Family

6/10

Pleasant

19 Nov 2018

MAURICE

not 4 star quality

first there was no sign board (perhaps for security reasons). Friends could not locate the \"hotel\". It is old and a little run down. High priced for the condition.
Staff were very friendly and helpful

10/10

Exceptional

30 Sep 2018

Susan

Great hotel, unfortunately the awful smell from outside has found its way inside the room, albeit mild, it is still unpleasant.

10/10

Exceptional

15 Sep 2018

Gordon

Liked swimming pool and gym facilities, coffee shop in lobby.

Breakfast was average and good enough.

Staff service, laundry excellent

8/10

Excellent

25 Mar 2018

Zia

Good Hotel.

This hotel is located in a quite neighborhood in Lahore, we stayed at this hotel for one night. The hotel staff was very friendly, breakfast was included, we enjoyed the Pakistani Chai (tea) in the morning with complimentary egg omelet. The hotel manager offered complimentary massage and there was no additional charge for delayed check out.

6/10

Pleasant

27 Dec 2017

Verified traveler

Hotel with poor wifi and no (or extremly)hot water

The hotel was ok. Staff was friendly, mainly Mr. Sufyan at the front desk. However, poor wifi which makes it difficult to do virtual meetings. Also, issues with hot water, bathroom was not that great. Overall, it's a pricey hotel. Probably, won't stay again if I can find an alternative.

10/10

Exceptional

10 Dec 2017

Hilda

First time here at the Residency. Check in was great experience very prompt. Room spacious and clean . Fruit basket on arrival in room nice touch. Quiet hotel where you can rest after a long tiring 2 days of air travel. Highly recommended in good area of Gulberg.

4/10

Poor

20 Jul 2017

Syed Sarfraz

Didn't get what the booking promised!

Upon checking in, we were first given a room different (smaller) than what was mentioned in our booking. When we complained, it was immediately changed to the larger room that we had booked.
Our booking also included free bottled drinking water. We consumed the 2 small water bottles in our mini bar, which were promptly replenished. However when these bottles were consumed we were informed that we would now have to pay for the water! This was quite disappointing and despite my complaining to the room service as well as reception staff (both were quite uncooperative), we had to purchase bottled water from outside. I was hoping that the terms of our booking will be honoured without question but in this case this didnt happen which is a shame as otherwise it is a very nice property in a great location and with super fitness and pool facilities.

Partner