Luxus Grand Hotel

Pakistan , Islamabad-Northern Region
Lahore, 4-Edgerton Road
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50 reviews shown

10/10

Exceptional

24 May 2025

Zulfiqar

The staff is what makes this place. My experience has been great, the hotel was clean, food was great but customers service especially by Rehan and Ashraf exceeded all expectations by me, well done.

Leisure Partner

10/10

Exceptional

02 Dec 2024

ZAFAR

Very cooperative staff excellent food specially breakfast Mr. Irfan cleaning staff did a excellent job

2/10

Poor

21 Mar 2024

Teresa

Bad night in a bad inn.

The staff at breakfast were not helpful and were not nice. I asked for a second glass of orange juice and they refused to give it. There was very limited breakfast selection and their excuse was that it's ramadan time. But we're not Muslims and do not have to fast. They should not charge for breakfast in the booking if they had no intentions of feeding their non-Muslim guests properly. I had to wait 15 minutes every day for 4 days for my tea to be served. This is not a luxurious hotel as described. It is dated and the decor is tacky. The hallway to the rooms is dark that it does'nt feel safe, especially we are women. The room and the hallway also reek of cigarettes. The housekeeping staff hassle you for tips whenever you ask for supplies, which should have been provided anyway. There's two of us and they only put one bottle of shampoo and bath gel. The toiletries are of low quality that the soap does'nt even sud. The hotel is located in a busy street and is not in a good area.

Partner

10/10

Exceptional

08 Feb 2024

Manjit

Everything is good

Leisure Partner

4/10

Poor

09 Jul 2023

Evelin

I stayed for two weeks was charged for a second person when I came in to the hotel. and the bathroom tiolet didnt flush stinked coming from the bathroom after cleaning it.

Leisure Partner

2/10

Poor

27 Dec 2022

Bilal

Bethroom really need upgrade water leak under the the tabs

Leisure Family

2/10

Poor

07 Dec 2022

Irene

Disappointing stay

On arrival there was a mix up with reservation. Handed a letter saying accommodation was cancelled which was actually not the case and that i would have to pay to book another room. Was made to pay fr another room, despite showing them original booking thag was still active and not cancelled. Was only when Hotels.com became involved that this was sorted. Was finally allocated a room only to find it was filthy. Shower head had some growth on it and was eventually changed. Window view was of a rubbish tip. Was offered free mini bar for duration of stay as compensation which was nice only it wasn't re stocked after the first day!! Asked room service a few times if they could please restock. Staff are not very helpful or seem to care, most don’t speak English well so any requests fall on deaf ears. Room service had a bad habit of knocking once then barging in! Nearly got caught out a couple of times
Would not recommend or go back

Business

2/10

Poor

26 Jul 2022

Tariq

NOT 5 STAR

AVOID NOT A 5 STAR HOTEL.

Friends_and_family Family

2/10

Poor

23 Jul 2022

Tariq

NOT 5 STAR AVOID AVOID AVOID.

Definitely not a 5* hotel. Stayed here for 3 nights with family. Rooms were ok at most 2* unfortunately encountered many issues firstly room had cockroaches. I informed reception and showed them a video i was told a manager would contact me. Nobody contacted me for my whole 3 days stay. We all got sickness and dioerah because of the hygiene issues. Day 2 i enquired about it and was assured someone would be in touch Nobody did. Lamps had exposed wires which were buzzing all night. Linen was dirty had that changed. Bathroom had broken fittings. Overall very disappointed. Had to wait for fresh towels daily. No towels available by pool area after enquiring and waiting for over 30 mins i was told towels are drying and i would have to wait. I would advise families not to stay here as health and safety is abysmal. Most disappointing part is that no one from the management team ever got intouch to address the issues. I will upload all the photos.

Friends_and_family Family

10/10

Exceptional

15 Jul 2022

Wazeer

Miss Rosheen a true credit

Nice clean place good polite staff. We had some issues which was addressed quickly by Miss Rosheen she is a true credit to the hotel and as a British citizen i would give her 100% for her customer skills.

Friends_and_family Family

6/10

Pleasant

21 Mar 2022

Rabia

Area not great

Leisure Partner

10/10

Exceptional

16 Mar 2022

habib

Excellent Stay, love the food and reception. But you need to fix amenities.

Business_and_leisure Family

10/10

Exceptional

06 Mar 2022

Juzair

Good value for money, we had a please and comfortable stay here.

Leisure Partner

8/10

Excellent

30 Jan 2022

Shahid

Traveller

Every thing is more than average, but need to put more equipment in gym. There is only one or two workout machines. If possible adding sauna may help for relax for travelers.
Else staff was nice, good breakfast and free ride to the airport.

Friends_and_family Family

10/10

Exceptional

29 Dec 2021

laila

Very nice customer service 👌 👍

Leisure Partner

8/10

Excellent

11 Nov 2021

mushtaq

We found the hotel convenient. The location was good with everything nearby. Staff were very accommodating and friendly. For improvements the breakfast spread could be improved.

Friends_and_family Family

10/10

Exceptional

03 Nov 2021

Verified traveler

Great Honeymoon Hotel

Our overall stay at the hotel was amazing. We spent our honeymoon here and service was absolutely phenomenal.

Partner

4/10

Poor

02 Jan 2020

Ranjodh

Showers water supply is bad. Water wasn't clean it's dark black color they trying to fix it but same problem I have faced next day. Thats the only problem otherwise hotel looks good.

Friends_and_family Family_with_children

10/10

Exceptional

01 Dec 2019

bilal

Luxus grand

Excellent facilties
Great staff
Formidable security
Amazing food

Friends_and_family Family

10/10

Exceptional

26 Nov 2019

Raza

Hidden gem.

I was not hoping this luxury during stay its a hidden gem...staff nice n friendly n above all very honest twice i lost my cell phone and it was returned to me immediately. .

Business

10/10

Exceptional

27 Jul 2019

Verified traveler

Service and staff were topnotch
Facility was ultra modern

Leisure Family

10/10

Exceptional

02 May 2019

Verified traveler

Really friendly service.will recommend everyone is helpfull.

Leisure Friends

10/10

Exceptional

30 Apr 2019

Verified traveler

This hotel is like a castle. The food is fine and the location in very convenient. The staff are friendly and helpful. I have a good memory there.

Leisure Self

6/10

Pleasant

18 Apr 2019

Booked a deluxe room but somehow much smaller than advertised.

Leisure Friends

10/10

Exceptional

26 Mar 2019

Verified traveler

Beautiful hotel. Friendly helpful staff. Would highly recommend

Leisure Family

10/10

Exceptional

08 Jan 2019

Kamran

5 Star Hotel.

We checked in late and manager on duty gave us the upgraded rooms without asking. Wonderful staff. Beautiful new construction. Excellent breakfast..This must be a 5 Star.

10/10

Exceptional

07 Jan 2019

Verified traveler

This is the second time I've stayed here. Rooms and bathrooms are great. Staff is friendly and helpful. Breakfast is great. The only negative is that the pool is not heated and therefore unusable, at least in winter. Otherwise a superb hotel.

Business Friends

10/10

Exceptional

29 Dec 2018

Roman

Karachi institution

Luxus Grand is a Karachi institution. A well managed hotel with spacious rooms and friendly staff. Rooms are, however, not sound-proofed, the restaurant has a rather limited fare and the hotel is hard to find for taxi and tuk tuk drivers.

Friends

10/10

Exceptional

14 Dec 2018

Verified traveler

This is an excellent hotel. Modern room with modern updated bathroom. Breakfast hotel is excellent. Staff is super friendly and helpful. Pool is too cold to swim. That's the only downside.

8/10

Excellent

14 Dec 2018

Arvind

Luxus Grand is a decent hotel in Lahore.

Luxus grand is a two year old hotel. Bedrooms are very comfortable but bathrooms have leaky shower, bad odour and low water pressure issues. Hotel staff is wonderful to deal with especially Asia and Talha. Food in the restaurant is awesome, wish they had more vegetarian choices. Overall a good hotel by Pakistani standards.

10/10

Exceptional

30 Nov 2018

Verified traveler

This hotel is extraordinary in the way it looks after you. All staff are approachable and no request is too much- even down to late checkout and airport transfers. Thankyou

10/10

Exceptional

15 Nov 2018

Mazhar

Fantastic hotel and very friendly staff, an excellent place to stay.

10/10

Exceptional

13 Nov 2018

Graeme

Great place and well looked after - most professional staff.

10/10

Exceptional

03 Nov 2018

Julie

Wonderful hotel staff alway 5 stars service. The hotel his extremely clean, secured and welcoming. It is not only a hotel but a family that we may visit each time we come to Pakistan. I wanna thank the manager of the hotel to always surprise us each visit with a stay that we will always have in our memories and heart. Thank you Inshallah

8/10

Excellent

17 Oct 2018

caroline

Nice surprise

The hotel itself is a wonderful old building set back off a main road - unfortunately hidden by other hotels buildings having being built very close to it. Opulent but tasteful decor in the lobby. Very helpful staff... and felt very safe. Would highly recommend.

8/10

Excellent

09 Sep 2018

Verified traveler

Nice Hotel

Luxus was a nice hotel located near the center of the city. Hotel rooms are large and spacious. Hotel staff was very nice and welcoming. The restaurant in the hotel is average and the amenities such as Fitness center and pool we're just average. The next time I'm in Lahore I would stay here again.

10/10

Exceptional

11 Aug 2018

Kainaat

Our experience was wonderful I give all the employees 5 stars customer's service. The room was clean and well design. I recomand strongly this wonderful hotel. We stay 1 night and felt like a week. I thank you all for our wonderful memory inshallah

8/10

Excellent

27 Jul 2018

Saqib

Spacious suite for the family

The royal suite was huge and pretty nice. It would have been nice to have a better sound system for the tv, and the running tap water had this rustish tinge to it. It's a nice hotel with friendly service, and value for money. They had a decent breakfast, but wouldn't compare to PC's breakfast at Nadia.

Family

10/10

Exceptional

17 May 2018

Jac

Simply awesome, far better than other hotels in the surrounding area!

10/10

Exceptional

03 May 2018

Ali Raza

Home away from Home!!

I've always preferred staying here becuase everything is just amazing, from staff to amaneties. The quality of food and it's always hot even u get it in your room.
Just one suggestion that the water from shower gets to the floor no matter what you do due to design flaw. Please fix that
Otherwise I would highly recommend this place in Lahore. 9/10.

Friends

10/10

Exceptional

04 Apr 2018

Qamar

Amazing!

This is the best hotel in Lahore! The staff, the rooms, the pool and services are amazing. I would recommend everyone to stay here. Shakeel is an amazing member of staff and will go out of his way to make sure you’re looked after!

10/10

Exceptional

20 Mar 2018

Huwaida

Excellent hotel

Hotel ensured we were comfortable, no matter what it took. Very nice hotel. Excellent standard.

Family

8/10

Excellent

18 Mar 2018

Verified traveler

It was great experience staying at luxus would definitely recommend

10/10

Exceptional

07 Mar 2018

Malik

Very Good

Very nice hotel. Friendly staff.

Family

10/10

Exceptional

29 Sep 2017

ossama

A hidden Gem

This hotel is amazing. I had work at the US counsulate and the Hotel was right next to it. Also enough cannot be said about the staff who go above and beyond their call of duty to make the guests feel welcomed and appreciated. They have an indoor cinema and give staying guests half off plus their breakfast buffet was prob the best I've had in Pakistan! A true reflection of the lahori cuisine. All in all this is a five star establishment and I cannot compliment their staff enough! Everyone from the managers to the custodial services staff were amazing and I salute them for always having a smile while interacting with guests. Thank you lexus for an unbelievably satisfying experience

6/10

Pleasant

24 Apr 2017

Chiam

Fall short of 5 stars

Staff are generally friendly and willing to please. Food is quite good though choices are limited due to only one restaurant Hotel facilities need major improvements:
- Small hotel with limited room, late check out is a challenge even if you are willing to pay (but that's the last straw) and inevitably end up paying.
- Most amenities in the room are wearing out but not replaced. Curtain in my room drop down and still not fixed at my time of check out.
- TV cable prevented the curtain to be drawn properly, allowing sun to shine in before my wake up time.
- Bed and pillow quality are not good, unable to get a good rest,
- Air con circulation not well distributed, only cold at the corner.
- Wifi extremely slow after midnight.

4/10

Poor

22 Apr 2017

Anjum

Bad Stay....

The hotel was behind a under construction building, which hid the real beauty of the hotel. Hotel itself was very nice, comfortable and clean rooms. I had a 2 day stay and it had a terrible time due to being stuck at connecting room where bunch of guys were staying and they partied all night with loud music and noises and even after my complaint, the hotel was not able to quite them down. The following day I had come back for a little late afternoon nap before I can head back to my meetings till late night, but there was constant banging of construction noises. I complained several times that only had an hour to stay but no use, the hotel kept promising and nothing happened. Finally I got very upset and went down complained, couldn't get hold of the any manager or the GM. I came back to my room where they had sent a lady name Raba David (not sure about the 1st name) wanted to speak to me but since I was upset I refused to talk to her and she called me in my room and I was explaining that I can write a review on your hotel for such bad service but instead of calming me down she kept interrupting me and said WE DON'T WORRY ABOUT REVIEWS and I talk too much and hung up on me. Finally Mr. Khurram, Duty manager showed up at my room at my request and apologized and offered to compensate me with up grade, which I refused. He was very professional and genuinely wanted to make my stay better. I don't think I want to go back there again, EVER.

8/10

Excellent

08 Apr 2017

azman

luxury hotel with in house cinema

New hotel with in house cinema. Something unique for this boutique hotel.

8/10

Excellent

30 Mar 2017

Faheem

Unlike other major hotels in its vicinity they even clean up your car free of charge!

Family