Perth Hotel

10/10

Exceptional

12 Mar 2026

Wolfgang

Close to Swan River and Park

Partner

6/10

Pleasant

11 Mar 2026

Hadi

Clean room and average facilities but staff was not that helpful in breakfast place.

Friends

6/10

Pleasant

09 Mar 2026

Dan

.

2/10

Poor

24 Feb 2026

Mengheng

I stayed at this hotel for two nights. Based on the room description, it was supposed to include cookware, an oven, and other kitchen facilities, but these were not provided. I raised this with the hotel staff, but they were not very friendly and did not acknowledge their mistake or offer an apology.

They offered to move me to an apartment-style room with cookware; however, that room did not have the full water view that I had specifically booked. The staff claimed that Expedia made a mistake in the description, but Expedia would only use the information provided by the hotel, so this explanation was not convincing.

I also asked for some bottled water, and the staff were reluctant to provide it. During my stay, two out of the three lifts was broken, which resulted in long waiting times. Additionally, my room key card repeatedly stopped working and had to be reactivated multiple times.

Overall, the room was not what I expected, the staff were not friendly or helpful, and the location is not convenient for getting to the city. I would not stay at this hotel again.

2/10

Poor

24 Feb 2026

Mengheng

I stayed at this hotel for two nights. Based on the room description, it was supposed to include cookware, an oven, and other kitchen facilities, but these were not provided. I raised this with the hotel staff, but they were not very friendly and did not acknowledge their mistake or offer an apology.

They offered to move me to an apartment-style room with cookware; however, that room did not have the full water view that I had specifically booked. The staff claimed that Expedia made a mistake in the description, but Expedia would only use the information provided by the hotel, so this explanation was not convincing.

I also asked for some bottled water, and the staff were reluctant to provide it. During my stay, two out of the three lifts was broken, which resulted in long waiting times. Additionally, my room key card repeatedly stopped working and had to be reactivated multiple times.

Overall, the room was not what I expected, the staff were not friendly or helpful, and the location is not convenient for getting to the city. I would not stay at this hotel again.

2/10

Poor

18 Feb 2026

Pradshaanth

Checked in early, accessed my room, left briefly, and returned to find it had been reassigned to another guest (who didn’t react too kindly).

This is a serious security issues. Although another room was provided, the situation was unacceptable and undermines confidence in the hotel’s procedures. It’s not a good feeling at all. I’m afraid won’t be returning anytime soon.

Family

8/10

Excellent

08 Feb 2026

Hiki

Yes

8/10

Excellent

08 Feb 2026

Hiki

Yes

Business

8/10

Excellent

30 Jan 2026

Barry

Helpful staff.

Self

2/10

Poor

28 Jan 2026

Ahmer

Very dark and depressing room. Dirty corridors

Long queues at the check in.

Very compact underground parking

Lifts running very slow and only two lifts available

I would not recommend to anyone and book this hotel again.

Leisure Family

8/10

Excellent

28 Jan 2026

Kerim

Clean

6/10

Pleasant

28 Jan 2026

Nurgul

The rooms were clean and the staff were very polite, but the hotel was very old. There was no Netflix or YouTube on the TV and no swimming pool. The breakfast and coffee were awful!

4/10

Poor

28 Jan 2026

Kody

Breakfast was very average, lifts were frustrating, took 45 minutes to check in and still had to wait for another 15 minutes for our room to be ready

Leisure Family

10/10

Exceptional

28 Jan 2026

Giovanni

Great place to stay if you visiting Perth.

8/10

Excellent

27 Jan 2026

Aysel

Location was perfect, staff were very helpful and curtious. Our room was attended daily and cleaned. The only difficulty was that there were only two lifts. This is a large hotel. When we checked out We had to walk down from the fifth floor with our luggages as the lifts were occupied for more than 10 minutes so that we could catch our taxi back to the airport on time. Having said that we really enjoyed our stay and will try to come back.

Leisure Friends

8/10

Excellent

27 Jan 2026

Bulent

Good

6/10

Pleasant

27 Jan 2026

Huseyin

…

Leisure Partner

10/10

Exceptional

27 Jan 2026

Jamie JT

CLEAN ROOMS PROFFESSIONAL STAFF

Leisure Self

6/10

Pleasant

27 Jan 2026

Yucel

We stayed for five days in a Junior Suite. The room and carpet had a strong, stale odour. Reception was advised, and housekeeping was sent with only an air spray. As the windows were locked, there was no access to fresh air.

Leisure

10/10

Exceptional

26 Jan 2026

David

Great amenities and close to everything needed

Business

10/10

Exceptional

25 Jan 2026

paul

Yes

Self

8/10

Excellent

18 Jan 2026

Craig

Staff are great

Leisure Partner

10/10

Exceptional

17 Jan 2026

Leeanne

Clean room

Leisure Family

10/10

Exceptional

16 Jan 2026

joanne

The buffet breakfast was ordinary

Leisure Family_with_children

2/10

Poor

15 Jan 2026

Joshua James

They had no empathy rude attitude and wont refund me o stalr

Self

10/10

Exceptional

09 Jan 2026

Tyronne

The room had a ripped sheet

8/10

Excellent

07 Jan 2026

Rodel

No pool amenities.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Brenton

Good spot

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

Hiren Nirmalbhai

it was clean

Self

4/10

Poor

30 Dec 2025

Jesus Marcelino

A

10/10

Exceptional

28 Dec 2025

Salvatore

Yes, the room was spotless and clean.

Leisure Partner

8/10

Excellent

27 Dec 2025

Chris

A good hotel - central location, reasonable prices, friendly staff.

Leisure Self

10/10

Exceptional

26 Dec 2025

Amanda

Very clean staff friendly

10/10

Exceptional

21 Dec 2025

Jake

The room was very good

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Brooke

Great

8/10

Excellent

16 Dec 2025

Paddy

!

Business Friends

2/10

Poor

04 Dec 2025

Kwai Yiu Keith

Serious problems at the hotel. Nothing is working properly and no staff was able to help or do anything. Two of the elevators were out of service. The drain of my room had some problem. Everyone who works at hotel is acting like it is what it is……take it or leave it!

Business

2/10

Poor

02 Dec 2025

George

Felt they didnt help as much as they could of
No air con in my room askedb3 times for a fan with no prevail...
Couldnt even help with a room cause i was up all nite hot

Self

8/10

Excellent

01 Dec 2025

alison

The room was exceptionally clean and well maintained, though the décor was a little dated.

Business

8/10

Excellent

23 Nov 2025

Jessica

We had an issue with our room when we arrived however the manager Ellie was incredible with how quickly, friendly and professionally she resolved the situation. We were very impressed and meant our stay was very enjoyable.

Leisure Family

2/10

Poor

10 Nov 2025

Daryl

Dated wth poor beds and shocking pillows. Add to that the squeaky door on the laundry room in action from 6:30am and I was ready to get the hell out of there.
Oh and the hotel bar closed at 10pm… pick somewhere else

Business

8/10

Excellent

10 Nov 2025

Gary

Room was very clean, Reception is excellent

Business_and_leisure Partner

8/10

Excellent

04 Nov 2025

Jess

was great value and in a good location would stay again

Leisure Partner

4/10

Poor

18 Oct 2025

Taine

Pretty below par tbh

Leisure Family

8/10

Excellent

14 Oct 2025

chris

All good

10/10

Exceptional

13 Oct 2025

Paul Anthony

As it was our 30th wedding anniversary, we were given a bottle of bubbly as a surprise as well as 2 personal cards. We really appreciated the kind gestures

10/10

Exceptional

12 Oct 2025

anthony

Room was cleaned and as described.
The cleaning crew who cleaned the room everyday was very friendly and did a great job. Will be back.

Leisure Family

2/10

Poor

12 Oct 2025

Joseph

Pathetic hotel. The rooms were so much worse than the advertised images. Breakfast sucked and was a waste of money. The worst part was a $5 delivery fee for room service for a water bottle - ridiculous. Never staying here again, not worth the money at all.

Leisure Self

6/10

Pleasant

10 Oct 2025

Ranjeet

It’s old building not even renovated. It should be IBIS not Novotel

4/10

Poor

02 Oct 2025

Natalie Elizabeth

My room on the tenth floor was very loud. You could hear the outside traffic. They need to update their sound proofing.

Leisure Self

8/10

Excellent

26 Sep 2025

Phillip

Clean and presentable, rooms large in size but basic furnishings

Business_and_leisure Self

10/10

Exceptional

26 Sep 2025

Craig

All good

8/10

Excellent

23 Sep 2025

Luke

Staff always helpful and great location however rooms are in need of a renovation.

Business

8/10

Excellent

20 Sep 2025

EMI

AC didn’t work enough. It was cold for me

Self

8/10

Excellent

17 Sep 2025

Josephine

Breakfast was good. My first day, my room was not serviced and I had to phone for some coffee/tea satchets and milk. There was no major light in the room, only lamps so this wasn’t bright enough. The room could do with some colour especially for a four star hotel.

6/10

Pleasant

29 Aug 2025

Malcolm

Old and Tired

Very old and tired, let me know when its refurbished

Business

6/10

Pleasant

28 Aug 2025

Afshin

It’s an okay place to stay. It it’s certainly not what the website says - just an average hotel at best

Business Self

10/10

Exceptional

15 Aug 2025

Verified traveler

Noise insulation from neighbouring rooms could be better, but street noise was well muffled. Otherwise clean courteous, spacious room and really comfy bed.

Business

10/10

Exceptional

03 Aug 2025

Ludita

Amazing buffet breakfast and service- thank you- will definitely stay again

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Liu

The location is great! Reception staff are very friendly and helpful. Room is very clean.

Leisure

6/10

Pleasant

28 Jul 2025

Mukesh

Chair was broken, toilet flush tank was leaking

Leisure Family

6/10

Pleasant

22 Jul 2025

Ru

Overall it is okay. The bathroom is dated.

Leisure Family

10/10

Exceptional

22 Jul 2025

Tonia

The staff were friendly and helpful. Check in, even at around 2am, was easy. The black out drapes allowed us to sleep in. The buffet breakfast was excellent. A late check out was also much appreciated.

Leisure Family

4/10

Poor

19 Jul 2025

Patricia

Didn't meet expectations. All a little sub par.

Leisure Partner

6/10

Pleasant

18 Jul 2025

Verified traveler

The epitome of acceptable business hotel stasis

In that space between fine, mediocre and OK. One of those business hotels that has zero incentive to improve itself because it's totally suitable as-is for most people who would stay there. Don't expect to have your hair blown back by either the hotel or the service, but for a place to rest your head for a business trip/conference, it's totally adequate if manifestly underwhelming.

Business

6/10

Pleasant

15 Jul 2025

Lynda

The property was well located for walking into the city

Leisure Partner

10/10

Exceptional

13 Jul 2025

Jay

Great place, compact and good food in the bar and restaurants. Beds are comfortable and the rooms are kept very clean.

Leisure Family

8/10

Excellent

10 Jul 2025

Vicki

Nice somewhat renovated hotel. Shower in bath is a pest for elder folks like us.

Partner

10/10

Exceptional

30 Jun 2025

Gurudas

Staff are very helpful. Enjoyed our stay at Novotel Perth Langley.

Business_and_leisure Family

4/10

Poor

22 Jun 2025

Elliott

The room was dated and one could hear the neighboring guests.

10/10

Exceptional

13 Jun 2025

Shane

Amazing location amd lovely rooms

Leisure Partner

2/10

Poor

10 Jun 2025

Anne

Dishonest and rude reception staff.

Self

10/10

Exceptional

08 Jun 2025

Boon King Jason

Hotel is clean & comfy. Well located. Will come again !

Leisure Family_with_children

10/10

Exceptional

04 Jun 2025

Terry

Nice and close to central Perth

Leisure Partner

10/10

Exceptional

03 Jun 2025

Chua

very friendly. allow for early check in and late check out

4/10

Poor

31 May 2025

Andrew

The room next to mine was out of control, very noisy and around 4 people in the one room, jumping on the

Business

8/10

Excellent

27 May 2025

Kisita

Loveky quiet place to stay, comfortable bed

Leisure Self

10/10

Exceptional

27 May 2025

Beverley

Close to city. Rooms large and quiet.

Self

8/10

Excellent

25 May 2025

anirban

Air conditioning did not work well despite complaint.

Business

8/10

Excellent

23 May 2025

Heather

We arrived close to midnight the staff was very welcoming and informative. The views from our suite were picturesqueout over the Swan River . Easy to get around from there free bus less than 200m up the street or a lovely 10 min walk along the swan riverfront to Elizabeth Quay.
The downside was only 1 lounge chair in the suite but 2 people would normally occupy that style of room so why only 1 easy chair ,the bed was very firm not real comfy . Breakfast was disappointing same food at buffet day in day out bacon well over cooked . Coffee machine only fills half a cup sad when you look forward to your morning coffee, Would advise people go to the bar and order a really nice coffee from the bar at least its a full cup. Staff definitely fantastic friendly and helpful.

Leisure Partner

4/10

Poor

13 May 2025

masnora

Some of the power sockets arent working.
Complimentary birthday cake requested on 11 may never came.
Condition of the hotel is dated.

Leisure Family

4/10

Poor

12 May 2025

Antony

This Novatel we found disappointing. The standard room we had was tired and an uncomfortable bed. The matress was over sdue for an update. It is not a Novatel I would like to stay at again. The room service menu indicated there was a 24 hour service. When we ordered something from the kitchen for an early morning check out we were advised the kitchen was closed and recommended to come back after 7.30am. There are no places around this hotel that were open to at least purchase a coffee and a light snack. There was a small kitchen. However no crockery.

Leisure Partner

6/10

Pleasant

08 May 2025

James L

Meeting friends

Breakfast was very good ,lots of choices both hot and cold.Hotel rooms are large but the bathrooms need an update. Hotel charged our credit card $150 as a hold and we are still waiting for it to be returned .Overall a good stay with eating choices nearby. Public Tranport outside the door.

Friends_and_family Friends

10/10

Exceptional

03 May 2025

Malcolm

Under ground carpark

Family_with_children

8/10

Excellent

03 May 2025

Joy

Good all round

2/10

Poor

01 May 2025

Marita

Reception staff that didn’t seem to care - one young man in particular who never bothered lodging maintenance request for faulty phone reported soon after check in. Breakfast was very ordinary for the rate they charged. Website and page on Expedia advertise soundproof walls - that was the biggest joke - heard my neighbour on his conference call from 2-5am! Couldn’t even use phone to call anyone about it as it was never fixed deposits asking twice. On the plus side the bed was comfortable and the pillows were great! Event staff also great to work with. Pity about the front desk staff.

Business

8/10

Excellent

30 Apr 2025

Gerard

Good location. Friendly and helpful staff.

Leisure Self

10/10

Exceptional

29 Apr 2025

paul

A good stay

A comfortable and good stay.

Partner

4/10

Poor

27 Apr 2025

Craig

Staff did absolute minimum to facilitate a stay. Key cards were useless and frustrating on the lift and room doors. Room cleaning was less than basic… duvet pulled over unmade beds instead of sprucing them up. Cleaning products and sponge left behind by cleaners, keycards taken out of power slots on the wall by cleaners requiring a visit to reception to get a new one. Coffee sachets not replaced each day, bathroom product bottles unfilled for entire 9 day stay despite being empty from previous guests. Even getting the interconnecting door between rooms unlocked took two visits by staff cos first guy CBFed sorting both sides… was cheaper service than the room rates suggested.

Buffet breakfast was bare minimal choices and terrible service… mostly ditched to eat nice food out. Overall disappointing stay. Novotel in Mumbai was ten times better than this place.

Leisure Family

10/10

Exceptional

26 Apr 2025

Richard Joseph

A great time was had at the Langley

Leisure Partner

8/10

Excellent

21 Apr 2025

Troy

Fast check in at reception and large buffet breakfast was good.

Leisure Self

6/10

Pleasant

21 Apr 2025

Gregory

Just a hotel. Rooms are tired. Shower head in bath very low on wall. Need to step into Bath and crouch down to take a shower. Milk & Tea Bags not replaced every day.
No sheer privacy curtains behind the main curtain.
Breakfast Employees were lovely and very friendly, but the breakfast buffet was ordinary.
Nice Hotel and you get what you pay for.

Leisure Partner

8/10

Excellent

21 Apr 2025

Linda Rosanne

Located close to Swan River. Easy access to public transport to King Park. Also close to Ferry and trains.

Leisure Partner

10/10

Exceptional

16 Apr 2025

juliette

Friendly staff, lovely room, quiet and comfortable. Close to everything, walking distance to most things. Carparking easy.

Leisure Partner

2/10

Poor

12 Apr 2025

Merryl

Even though I paid for this accommodation , I wasn't told I needed a photo ID to check in, consequently I was out of pocket after being refused my accommodation.
I didn't drive there so didn't have my Driver's Licence, and as I live in the State of Western Australia I didn't need my passport with me. I was unable to materialise a photo ID . Did have plenty of other ID and photos of myself on my smart phone but none of this sufficed. Access to getting a refund has been awkward as contact details to Expedia not as easy as I'd hoped

4/10

Poor

09 Apr 2025

Julie

I was disappointed in our stay.
Staff were lovely and tried to make up for a dirty towel in our room?!
Hotel is very old and tired but clean..
beds were not up to standard in comfort!
Pictures looked mush nicer than reality.
Not a cheap hotel so expected better!!
I’ll never re book.

Leisure Family

6/10

Pleasant

08 Apr 2025

Verified traveler

Average Comfort.

Friends_and_family Family

8/10

Excellent

30 Mar 2025

Joy

Staff were all great

Leisure Self

8/10

Excellent

30 Mar 2025

Corey

The breakfast was great, gym was good, staff were good, the only thing that was bad but out of there control was the lifts did not work properly on the day we checked out, but they did their best to help.

Leisure Family

8/10

Excellent

26 Mar 2025

David

Neat & clean.

Leisure Partner