Name: Mary Beach Hotel And Resort
Address: Marina Road Otres Beach Ii, Sihanoukville, 00000, KH

2/10

Poor

03 Jun 2024

Darren J

Absolutely appalling experience! The hotel prioritized an event, booking every room except ours. The event overtook the pool area with blaring music and screaming girls for over 5 hours, making it unusable. To make matters worse, we discovered uncleaned feces behind the toilet in our room and rats scurrying around the main pool area. Despite our complaints to the staff, the noise was unbearable, even on the top floor, drowning out the TV. We were forced to leave the resort and spend hours elsewhere to escape the chaos. The noise continued until after 11 pm, ruining our stay. We had an overnight stay here before our 17hr journey home. We strongly advise against this resort - the lack of consideration for guests and unsanitary conditions make it a place to avoid at all costs!

Leisure Partner

2/10

Poor

03 Mar 2020

Paul

The property is not maintained and is in the centre of a building site. You should not have it as a hotel on your site until the building work is complete. The rooms were dirty, we had hot water and TV failures. The decking around the pool is dangerous. The hotel will be knocked down or renovated and renamed at some stage. You should not be offering this property to your clients at this stage.

Leisure Friends

6/10

Pleasant

24 Feb 2020

MrWanderer

Staff was great but there is construction everywhere , including the beach. I suggest taking the boat to one of the small islands near by. They are paradise.

Leisure Self

8/10

Excellent

13 Nov 2019

Dyllan

Nice sport

Great staff, nice location :)
Always remember to use Passapp to order transportation, 2-3 times cheaper than what the driver want you to pay. Then showed what the app says it should be, drivers usually do not say anything back.

Self

10/10

Exceptional

22 Jul 2019

Nur

The stay was great. Hotel staff friendly and helpful. Very poor road conditions caused us to many time sitting in traffic whereas we could have done a tour. Boat trip to islands was funtastic. Had a great time

Partner

4/10

Poor

30 Jun 2019

Verified traveler

It was difficult to check in. They could not find me on their list so it too awhile to check in but didnt explain the reason. The room was very rusty and humid. Our phone was broken. Be careful with getting a tuktuk through the hotel. They didnt tell me the price when I asked and I had to pay for 25$. I used Passapp and had to pay only 8$ when going back to hotel. But their private beach was nice.

Friends

6/10

Pleasant

15 Feb 2019

Verified traveler

Beautiful restaurant on the beach, great sunset, bright and friendly staff, and very good value for money. The hotel itself is very tired as in need of some updating, not just a lick of paint

Leisure Self

6/10

Pleasant

24 Nov 2018

kip

spa green sauna didn't work, pool good, rooms ok, old, clean old units

Leisure Family

10/10

Exceptional

02 May 2018

Andrew

Great stay!

Great stay! Staff were friendly and helpful and it was a really relaxing stay

8/10

Excellent

10 Apr 2018

Annabelle

Nice for a few days

The room was lovely and comfortable and the staff were very nice. Our only complaint is that the toilet, tap and shower water smelled and was a dirty colour, we didn’t really know what to do about that. The pool was nice and there was a little town to walk to with shops and restaurants.

Family

10/10

Exceptional

04 Apr 2018

Verified traveler

Great place to stay near the beach.

Cleanliness is OK. It's near the beach. So every guest would have the chance to bring sand back to Hotel.
Quality of service is very nice. The staffs are helpful. Even when our son got sick, they even come with us to see the doctor.

Family

10/10

Exceptional

21 Mar 2018

Verified traveler

Great hotel on the beach in Sihanoukville

Was a great place with fantastic staff. The room could have used a little fresh paint inside.

8/10

Excellent

17 Mar 2018

Isabelle

Really nice and helpful staff . Room needed some tile work in shower. Good and clean beach.Will be a nice area when it gets cleaned up. Only stayed one night would have stayed longer.

Family

2/10

Poor

24 Jan 2018

Sreymom

I wasn't impressed..bed sheets was still wet very uncomfortable all night .. $160 for 1 night you would expect something more comfortable.would not return to the place.very unhappy .

Family

8/10

Excellent

05 Jan 2018

Johanna

The beach forgives everything...

Was pretty nervous about our booking here due to reviews we had read. Overall our visit was good, but there were a few things that could be improved.

I had arranged a hotel pick up from the airport, and when we arrived at 10pm no one was there to pick us up so we had to negotiate our own taxi and hope our driver took us to the right place. When I advised the staff they didn't organise the car they didn't respond and/or care.

We were taken to our room, which wasn't the room type we had booked. No explanation was given until I questioned the staff member who told us to sleep in this room, and they would sort something out in the morning. He then promptly left.

Anyway, everything else is quite nice, the beach is beautiful, the breakfast is pretty tasty, the staff leave a bit to be desired.

I would love to come back to Otres Beach, but woould probably look at other hotels on the strip before booking here again.

10/10

Exceptional

23 Nov 2017

Sandy

Fantastic stay at the Mary Beach hotel

We were really happy with our hotel room which was facing the beach directly. The staff were very friendly and always helpful.
The only con is the water pressure in the bathroom was not that great.
It was only about a 30 second walk to the beach which was like staring into an oasis and there were plently of restaurants. We will definetly be back

2/10

Poor

25 Oct 2017

min

Waste

I’m Cambodian living abroad my Khmer might be limited but my understanding of the language is not, I know when I’m being insulted and I know when I’m being talked about behind my back. The staff at this hotel is Rude, and all are obnoxious.
The room was terrible, it had dead insects and animal faeces all over the floor and looked as if it had never been cleaned. The bath room was disgusting it had human faecal matter splattered on the wall and urine stains behind and around the toilet bowl, not to mention the plumbing issues of both the dirty bathtub and toilet.
The hotel is falling apart and The staff don’t seem to care.
Don’t get sold into the amenities that Expedia advertised with on its website, don’t get sold on the fact it might be heavily discounted as this is no better than living in a hut with a hole dug for a toilet, and personally I would have rather paid $80 odd dollars for that per night.
This hotel is not for families, nor would I recommend to house animals. I fear there maybe health risks attached to staying here.

10/10

Exceptional

20 Oct 2017

erin

Lovely quiet beach front hotel

We had a wonderful time here. The staff were amazing and pretty much dropped everything if you asked for something.
The rooms were great and cleaned daily. All mod cons but i guess your not staying in your room the whole time!!
The restaurant for breakfast was good (be ready that the local dogs amd cats roam or sit at your feet but they are clean amd friendly)
The facilities were good..mainly.pool ans sauna..the gym.needs to be updated but i guess you have a 8km beach front to run/walk along.
Theres plenty to do here and its at the quiet end of the beach but still walk around and you would be amazed at how many little hotels are there and people.
Bring insect repellent!!! And slip slop slap as the sun is deadly
Great hotel amd if i come again ill stay

6/10

Pleasant

15 Sep 2017

Brenda

As much as I want to give a positive review, I can't do so.
While the staff responded courteously to all of my concerns, the property is not a 4 star. The first room I was in had a gap in the door panel large enough to insert a finger and the A/C didn't work. Room #2 had a lock that the key got stuck in, hair in the tub (not mine), bathroom tub didn't appear clean and urine smell and stains streaked down the commode, stains on the towels and seating cushions, and hot water worked only sporadically. After our first meal in the restaurant was underwhelming, we opted for dining options at other boutique hotels down the beach, which were amazing. Even after being notified of my concerns and being assured room would be cleaned better, the bathroom condition didn't improve. On a positive note, the bed linens appeared to be clean.
Realizing this is in a developing country, I don't expect the Ritz but I do expect the description of the property to be accurate. Unfortunately, I can't give this hotel more than 2 stars at best.

6/10

Pleasant

04 Sep 2017

Verified traveler

My experience would have been much better if the rooms had been maintained properly. As soon as I entered the room it smelled moldy and musty. The shower had a lot of black mold and the linens also did not smell fresh. Otherwise the staff was friendly, the pool is good, breakfast selection was excellent and the beach is really nice.

Family

10/10

Exceptional

02 Sep 2017

Olivier

Nice place to enjoy the beach in Sihanoukville.

Great place to enjoy the sun at the beach, very good food, rooms and outdoor installations needs to be refreshed.
Very friendly staff!

Family

2/10

Poor

21 Aug 2017

Paul

We left as soon as we could

The place has been let go. The staff seem to not care. We had the same experience as previous reviews. Had to ask for towels after the room was cleaned (I use the word cleaned loosely)
The bed sheets were stained, so was the pillow cases and doona cover.
The shower ran all over the bathroom, there was mould in the room. I was attacked my mosquitoes in the room....
Honestly the staff just seemed to really not care about anything. The area is run down and rubbish everywhere. We left a day before we were supposed to, we were supposed to be there for four nights but after the second, we couldn't put up with it. We only stayed one more night as the driver couldn't take us that day.
With a little bit of effort, this place could be so much more.

10/10

Exceptional

13 Jul 2017

Michael

My stay at Mary Beach Hotel

I enjoyed my stay, it is a great location. I found the rubbish on the beach somewhat disappointing also the road at the front of the hoteliers in very bad repair. If I had more time I would have cleared the plastic from the beach. I feel a voluntary input by all the hotels could result in the road being repaired and the beach being kept clear of rubbish. It is a unique part of the world and deserves to be bee protected.

Family

10/10

Exceptional

16 Mar 2017

Leslie

Great hotel

Great place on the best beach in sihuanoukville

Partner

10/10

Exceptional

13 Mar 2017

Leslie

Book it, look no further

This is the second time we've stayed here. I can highly recommend this place. Hotel great, manager and staff all wonderful. Perfect location on best beach.

Partner

10/10

Exceptional

15 Feb 2017

Benjamin

Great spot to relax and unwind.

Family

8/10

Excellent

06 Dec 2016

Robert

Clean and great location

Lovely location set back from the beach. It has it's own restaurant on the beach serving breakfast, lunch snacks and dinner. However it is a bit soulless so we preferred to dine at The Secret Garden, only a few metres away. Also the manager offered an airport transfer for $50 - don't bother. Use the local TucTucs who will do it very efficiently for less than $20. A TucTuc ride into town will only cost $7

Partner

8/10

Excellent

06 Oct 2016

edwin

We came here for the purpose of having some clean/quite time away from our busy city-life in China. Even though the weather wasn't perfect we still had a great time on the beach, in the hotel pool or at the other hotels close by. The limited developed stage of Otres 2 makes it perfect for a family stay with young kids (3yr+) There is absolutely no noise of late night parties, or loud visitors. But the availability of supermarkets is as underdeveloped as the whole of the Otres 2 area, so you'll have to travel to town if you don't like the food or for other shopping needs. We just enjoyed the calm, clean and pleasant surroundings in Sihanoukville Otres 2 Beach (again).

Family

10/10

Exceptional

15 Sep 2016

Mustafa

Very nice hotel beautiful quite beach

Had great time l will be back for sure

Family

6/10

Pleasant

02 Apr 2016

Verified traveler

Great hotel

Staff was really nice, friendly and helpful.
Room was great with a massive bed.
Bathroom well equipped with nice shower.
In general rooms are very spacious. They could just be a bit more cosy with pictures or any other art.
Otres beach is nice to relax - but not as amazing as the island beaches around.
Breakfast in the hotel is good with a variety to choose from. I just had food in the restaurant once which was great. It was a bit more expensive than the other places around - but therefore the quality was better.
If you just want to chill out for a few days this hotel is great.

8/10

Excellent

22 Mar 2016

Barry

Hotel did a great job of arranging activities by area vendors for us.
They had a Car and driver waiting at the airport. Staff was very helpful in all aspects of our stay. local transportation was a fair value for the area.
Dinning at the hotel was very good so we did not venture out for our meals.
The free breakfast was great with a good selection of food. We had a very relaxing stay!

Family

10/10

Exceptional

06 Mar 2016

crispy

Great hotel right by beach

The hotel was very new and had great amenties. Room large and well appointed. The staff were lovely. They were so enthusiastic and helpful. Lovely pool and right across from the beach.we stayed 6 nights and would certainly return. We have been to Cambodia several times and to Sihanoukville itself. Being 5 km out of the town it is much more tranquil perfect for complete relaxation .

Partner

8/10

Excellent

21 Feb 2016

Debbie

Great stay in Otres 2

Throughly enjoyed our time here. Right on the beach plenty of lounge chairs and towels available. Bar and restaurant staff very friendly and helpful, some didn't understand or speak English very well but we didn't have any problems. Breakfast great served right on the beach, lovely pool which we didn't use. Furniture in the room rather uncomfortable for sitting but we didn't use it much so it didn't matter. Great place to stay

8/10

Excellent

06 Feb 2016

Verified traveler

Wonderful hotel, average service

This hotel is beautiful. Right on a gorgeous beach. Soft sand, warm shallow waters and plenty of sun beds. The room was massive. Everything we could have needed, including a beach bag so we didn't have to get our bags sandy. We ate at several of the hotels along the beach and the restaurant here is undoubtedly the best, albeit a dollar or two more expensive for meals and bottles of water. Worth it for the food though.
We found it a challenge to communicate with the staff at the front desk, who gave us massively inflated quotes for onward travel. Almost 200% of cost price. We also returned to our room to find that the door had been left wide open by the cleaners. Not even closed and unlocked – completely wide open. Luckily, we were the ones who found it as anyone could have helped themselves to our stuff. Sort these issues out and it would have been perfect.

Partner

8/10

Excellent

28 Jan 2016

Bob

Nice Hotel and location

Hotel checkin very smooth. The staff was very helpful.

10/10

Exceptional

14 Jan 2016

Bob

Friendly Staff and clean beach

A great find in a good area, no hustle of the town, the beach a water are keep nice.

10/10

Exceptional

26 Dec 2015

Paul

Leave the world behind

The area was great to get away from the world. There are several hotels with restaurants along the strip of beach which cater for all your needs. The city is about a 20 minute tuk tuk ride but you have everything here. The staff were always happy and went out of their way to please. I highly recommend for a relaxing getaway.

Partner

10/10

Exceptional

16 Dec 2015

Doreen

Fantastic holiday

New hotel right on Otres 2 beach...most beautiful beach in Snooky. Very tidy and clean. Comfortable, good size rooms with small balcony and sea view. Fantastic location, very peaceful surrounding and clean beach. Safe swimming for kids. Breakfast served in restaurant right by the beach. Breakfast buffet was sufficient with fresh fruit, nice bread, various spreads, cereal, egg station as well as cooked food (pancakes, noodles etc)...would love to come back one day..

Family

8/10

Excellent

07 Dec 2015

lola

Great hotel!

Was a bit worried about my trip to this hotel as it only recently just opened, however I needent have worried as it was amazing. The room was huge, location was right on the beach, food was great and all staff were generally very attentive. The only downsides I would say to this hotel were that staff are still learning the ropes and sometimes seem like they aren't actually doing anything and that the food was over expensive (doesn't matter their around 15 or so other places on the beach where u can eat).

8/10

Excellent

04 Nov 2015

Rupert

Great New Hotel

My wife and I really enjoyed our stay at Mary Beach Hotel. It is a modern new build hotel that offers good value for money and makes a change from primitive bungalows on the beach. Proper room safe and clean. Good friendly staff too.

Partner

10/10

Exceptional

02 Sep 2015

Trang

Pleasant. Good service. Location was remote

we had a shaking start when we first arrived. The hotel told us that the rooms I booked weren't available and it turned out that the hotel is on trial run and it would only be opened on October 1st. To compensate, they arranged 2 smaller rooms and refunded us half of the money in cash, we then spend it on another small room which luckily was available. On top of that, they also offered free car ride to the main town at night. The flooring in the bathroom was quite a disaster, water flooded all over the floor when we took the shower, it would be fine if the room had a bath tub. Otres beach is quite remote, there is only a few restaurants around and the food is only average. However, it is a really nice beach. Overall, we were quite satisfied with the service

Family

2/10

Poor

09 Mar 2020

pascal

Hôtel insalubre nous sommes reparti à nos frais les photos ne correspond pas lamentablement sale vétuste se qui a cassé notre voyage

Partner

4/10

Poor

08 Mar 2020

Verified traveler

Sehr ungepflegte Anlage, Sonnen-Liegen zerbrochen, am Strand genau 3 Stück, davon 1 zerbrochen. Frühstück sehr einfach, Kaffee kalt und ungeniessbar. Strand selber dzt nur über staubige Baustelle erreichbar, ganzen Tag vorbeifahrende Baufahrzeuge.

Partner

2/10

Poor

12 Jan 2020

Angelo

Pessimo

Non è un resort. Un semplice albergo a tre stelle. Pulizia deludente. Lenzuola ed asciugamani macchiati o bucati. La camera enorme, peccato siano puzzolenti di muffa o peggio di fogna. La braga del bagno era intasata con frequenti rigurgiti fognari sul pavimento del bagno. Ho reclamato in reception: mi hanno mandato la donna a pulire e posizionato una candela profumata!!! A mio figlio di 21 anni, hanno assegnato non un letto ma una brandina con materasso inesistente. L’aria condizionata era rumorosa e dallo spilt usciva polvere. Ho dovuto aprirlo e pulirmi i filtri con acqua calda per elimare la polvere di tre anni!Non ci era la doccia ma una vasca stretta priva di tenda e così si allagava il bagno costantemente. Non ci sono i quattro ristoranti descritti sul sito e mi meraviglio che Hotels non abbia controllato prima di scrivere che questo albergo abbia servizi inesistenti. Sauna e bagno turco erano spenti per risparmiare!! Dovevo chiedere di accendere la sauna ed aspettare 1 ora per raggiungere una temperatura di 70 gradi. Mancavano teli x la spa ed l’angolo doccia invaso di insetti e zanzare!! Se volevi un massaggio, il servizio era eseguito in pubblico davanti alla piscina e alla reception.
La spiaggia è costituita da 12 ombrelloni con relativi lettini: mancavano i teli mari e la reception ci ha dato due teli doccia da camera e non tre, perché non ne aveva!! La colazione monotona e ripetitiva: spesso mancava cibo e dovevano chiedere. CHIEDO IL RIMBORSO DI QUANTO SPESO

Friends_and_family Family

4/10

Poor

24 Dec 2019

HISAYUKI

断水で最悪

バスルームの換気扇が壊れていて換気ができないせいか部屋が黴臭かった。チェックアウト直前に断水となり、ホテルの受付にクレームするも「No way」の返事。海水浴から戻ったがシャワーを浴びることができず。ベトベトのまま空港に移動せざるを得なかった。最悪。。。

Friends_and_family Family

2/10

Poor

06 Dec 2019

Verified traveler

施設利用の説明がない。お湯がでない。浴槽が黄色く変色しているなど、やる気あんのと言いたい。ただ、ビーチは素晴らしいかった。

Leisure Self

8/10

Excellent

07 Nov 2019

ＭＡＣＨＩＹＡＤＥ５ＪＩ

部屋は中庭のプールに面し、ホテル自体もビーチの目の前にありますので、のんびり過ごすのに最高です。
ただ宿泊した部屋が1階（地上階）だったせいか、排水がちょっと悪くて慌てました。また、部屋によるのかも知れませんがエアコンの風がベッドを直撃するので何故か熱帯で風邪をひいて帰りました！

Leisure Self

4/10

Poor

15 Aug 2019

Jana

Mutter Tochter Urlaub

Sihanoukville ist eine einzige Baustelle auch der ruhigere Teil, wo sich das Hotel befindet.
Das Hotel und der Zugang zum Meer ist in desolatem Zustand, überall Müll und kaputte Häuser, Liegen, usw..
Unser Zimmer lag am Pool (für den Pool ein Pluspunkt), mehr Positives kann darüber nicht berichtet werden. Es roch nach Zigaretten und die Toilettenspülung hat nicht funktioniert. Im zweiten Zimmer funktionierte die Spülung irgendwann auch nicht mehr und es roch nach abgestandenem Wasser teil Urin.
Die Strandlage macht nicht viel her, weil sich der Hotelteil in schlechtem Zustand befindet.
Positiv war noch das Frühstück.
Das Hotel befindet sich wohl unter chinesischer Leitung. Es schien so, dass der chinesische Besitzer da war und beim Frühstück die Anstellten von oben herab behandelt hat. Das war mein Eindruck. Sehr schade für die Kambodschaner.
Alles in allem nicht zu empfehlen. Am besten man nutzt Sihanoukville nur als kurzen Stopp um auf die Inseln zu gelangen. Schade für die Einheimischen.

Family

8/10

Excellent

12 May 2019

Verified traveler

非常に落ち着いたホテル

周辺にはあまりお店やレストランはありません。
その分、静かに過ごすことが出来ます。
街の中心部からは車で10分程度かかります。

Family

10/10

Exceptional

29 Apr 2019

Verified traveler