Name: Sentosa Hotel Apartment Taoyuan Branch
Address: No 8 Jinniu Square Taoyuan Road Nanshan, Shenzhen, 0000, CN

8/10

Excellent

13 Jan 2026

Lu Bi

Check in was easy and staff were helpful. Overall, a good stay. My only criticism is that the air conditioning unit was quite loud otherwise cannot fault the rest.

Leisure Self

10/10

Exceptional

30 Dec 2025

Tuyarakh

The service was excellent. This hotel allows late check-out which is great.

Self

8/10

Excellent

17 Nov 2025

Eduardo

Pleasant stay. Nice location next to the MRT station. Friendly and responsive manager.

Self

10/10

Exceptional

04 Nov 2025

HAN KEONG

Counter staff and room service staff as usual is always at their tip top service level which make our stay feel great and comfortable.
The only area that they may want to look into it, is the mineral water at room.
Upon boiling the mineral water ,the kette seem to stain with white substance after 2-3 times at it base.
The other one is \"slippers\", believe it standarilize size across thus may not fittable for those bigger size feet.
Nevertheless thanks to all the staffs for making the stay a pleasant one.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Kyungsoo

Everything was good. I didn't use the pool due to cold weather, but it looked nice.

Business

10/10

Exceptional

29 Sep 2025

LKHAGVAJARGAL

The hotel service is excellent and the hotel environment is wonderful.

Business Family

8/10

Excellent

22 Aug 2025

Wenling

Nice and cozy

10/10

Exceptional

17 Jul 2025

HAN KEONG

My 2nd visit and stay there after 1st good experience.
Didn't know my room was upgraded during my 1st stay.
Thus my 2nd stay I need to upgrade n pay the difference from package deal which flight and hotel package deal.
Only disappointment was there's no more free movies to watch from the room TV.
Internet much slower as compared to 1st stay.
As was the washing machine and dryer,suggest they do some housekeeping maintenance to it. At times the washing machine was quite dirty after several usage.
Overall it a good stay throughout

Leisure Partner

8/10

Excellent

12 Jun 2025

bertrand

All Sentosa are good deals wether it is Feicui, Majialong or this one Taoyuan. I just prefer the other building close to lobby

Friends_and_family Friends

6/10

Pleasant

02 Jan 2025

Otto

the rooms were very dusty

Business_and_leisure Partner

2/10

Poor

28 Sep 2024

Nick

i choose that hotel because close to the dive centre

Leisure Self

8/10

Excellent

11 Jun 2024

Lana

Not bad

The hotel is beautiful, but almost nobody speaks even basic English, which I found strange as it's a 4-star hotel. The pool area was a bit gloomy. There was no music, no nice vibe and you had to wear a swimming hat to enter the pool. Just the atmosphere of the pool area was a bit cold.

The hotel itself was at a nice location, the staff was semi-helpful, definitely not smiley.

The room I booked smelled like cigarettes so the staff was kind enough to upgrade me to a better room that didn't smell. I enjoyed my visit in China.

Business

8/10

Excellent

09 Jun 2024

Shao

Very well managed property with friendly staff.

Leisure Family_with_children

6/10

Pleasant

19 May 2024

Choi Fung

Not too bad but a bit older

Not too bad but it’s just a bit older than the look we saw in the promoted pictures. Comfortable and convenience.

Partner

10/10

Exceptional

03 Mar 2024

ANNE

慶祝生日之旅

我們一行六人，早上已到酒店本來想先放下行李再出去玩，但酒店已經可以提早給我們入住，酒店員工服務態度很好，還協助我們用手機叫車外出，早上還有免費咖啡可以在書吧休閒享用，酒店鄰近地鐵站非常方便，旁邊還有7–11，酒店性價比非常高

Friends_and_family Friends

10/10

Exceptional

29 Nov 2023

bertrand

Some rooms are a little old and would need to be redecorated but it is quite okay and Sentosa is my favorite option in Nanshan. Great service, creful staff, spacious well equipped rooms, even the area is great

Business Self

10/10

Exceptional

24 Oct 2023

Yiping

Very good! I like it!

Business Self

10/10

Exceptional

02 Dec 2019

Verified traveler

Nice modern hotel

Great stay. Room is comfortable and spacious, breakfast is delicious. Conveniently located to subway.
I would highly recommend.

Friends_and_family Family

8/10

Excellent

11 Nov 2019

C

Nice, safe location. Friendly and helpful staff. Breakfast was excellent.

Business Self

8/10

Excellent

29 Oct 2019

Verified traveler

Convenient, gd location

The hotel s located at convenient area, only few mins by walk fr metro Taoyuan stn. If coming fr Shenzhen Bay custom, can take bus 90 to metro Window of the world stn and taje the green line to Taoyuan, only 4 stops. There r quite some resturants nearby. Hotel s under renovation. Room s spacious w kitchen. Only one thing not being happy is hotel didnt reply my message.

Partner

8/10

Excellent

15 Sep 2019

Erik

OK Stay. Clean rooms, good breakfast

Good: Large, comfortable room. Great breakfast!

Need improvement: Only 2 items in minibar. Slow WiFi. No access to TV HDMI ports for watching movies on personal device.

Business

8/10

Excellent

30 Apr 2019

Verified traveler

Ideal location in Nanshan and with good access to metro station. Disappointed that TV channels are all Chinese except one. Otherwise a very nice hotel.

Business Self

6/10

Pleasant

31 Oct 2018

Verified traveler

Good location, good sized room but need much impro

I was a little disappointed as the hotel was a little dated. There were also a knack of staff who could speak English which was an issue. The location was good with lots of restaurants nearby and a convenience store right outside the hotel. The metro is only a few mins walk and there were few shopping malls that were only a few stops away. For the price this hotel was a decent stay for our business trip. I would recommend this hotel if you’re looking for something mid price in a good location.

8/10

Excellent

23 Aug 2018

Verified traveler

Convenient and near to train station. Breakfast was quite good. Quite a few eateries around the area.

10/10

Exceptional

14 Jul 2018

Ricki

The room is clean. Staff are polite and helpful. There are a lot of optionals for breakfast. The location is convenient near subway.

10/10

Exceptional

21 Jun 2018

Verified traveler

Good location

10/10

Exceptional

29 Apr 2018

nia

Nice new hotel

A nice new hotel in shenzhen Nanshan. It is so close to the metro station. Hotel staff are nice and holelpful. They arrange a quiet room for me. Room is spacious and cozy. There is a microwave oven. There's a small patio that I can hang my clothes in the sun. Nice! BTW, the swimming pool is quite new and well maintained.

10/10

Exceptional

14 Apr 2018

Rafic

Great place to stay. Close to metro. Close to park. Short walk to goods food. Friendly staff

Partner

8/10

Excellent

04 Mar 2018

Mike

Close to Shenzhen University

This hotel is the nicest one within walking distance of Shenzhen University. It is relatively new and the facilities are nice. There is a city park very close for walking or running. I stay here every 1 or 2 months and always feel welcome.

10/10

Exceptional

27 Feb 2018

MengYing

a wonderful family stay

It was my 2nd stay in the hotel. The staff knows it's my daughter's Bday and they prepared a bday cake for her. Also, when we celebrated in the hotel room, I asked for a lot of things: plats, bowls, red win glasses, and for several times. They never complained but sent those stuff to me asap.

Family

10/10

Exceptional

13 Sep 2017

Harry

Nice Hotel, Close to Transport

The room was lovely and was cleaned immaculately every day. We don't speak Chinese, so there was a bit of a language barrier with most of the staff, however Danny and William (who could speak English) were extremely helpful.

The hotel is really close to the metro, nice food and a couple of relaxed bars.

The pool is huge and has amazing views of the city.

Would definitely recommend!

8/10

Excellent

10 Jul 2017

Mike

Convenient to Shenzhen University

I chose the hotel because it is near a research lab I run in Gao Min Cun nearby. I like the kitchenette because I don't enjoy eating out by myself. The lobby layout is just plain weird but you get used to it. Also the taxi drivers mostly can't find the entrance without help.

8/10

Excellent

25 Jun 2017

Trevor

I would stay here again

Good Hotel offering value for money. Roomy Hotel accommodation of international standard with staff very helpful, however it would help is more of staff could understand different languages (English). Missing internally, a bar and choice of restaurants (one only open).

Like most hotels in China, need English TV channels.

10/10

Exceptional

14 Apr 2017

Verified traveler

Convenient to Shenzhen Univer

Great hotel with subway access

8/10

Excellent

10 Apr 2017

Robert

A hotel employee really wanted to carry my luggage up to my room, so I relented and let him. The hotel room came with a shaving kit and toothbrush, among a few other items in the shower room. I appreciated that they had a USB cord with a few types of USB connectors attached, plugged into the wall. I was able to charge my cell phone easily.
There was construction going on early in the morning nearby (unrelated to the hotel), which sometimes woke me early.
The hotel room had tea and instant coffee packets.

10/10

Exceptional

20 Mar 2017

Jay

A top 4 star hotel

Very clean in general (especially the bathrooms!) compared to the rest of the hotel stays we experienced on our trip to China. We stayed in a superior double room the first night, and on the subsequent nights, stayed in a gigantic three bed/two bath family suite with the rest of the traveling crew. Our only complaint is that when we looked under the bed the first night, there was a layer of dust and heaps of trash which seemed they haven't swept for weeks/months. Also, we felt slightly misinformed that the pool was under construction and wouldn't be open until the summer. Other than that, the breakfast was next-level amazing, the hotel staff were very nice and accommodating, and the small gym they had was decent.

Family

6/10

Pleasant

16 Jul 2016

Steve Sheng

Terrible staff and service.

Room are generally in new and great condition. However, management does not really use their brain. They shut down the air conditioning in public areas, including the gym, at 7 pm. Asking them to turn on the AC apparently requires the owner's approval. Such a ridiculous and simple issue should have been fixed from the beginning but apparently no one realized it's a problem. Staff was terribly unwilling to be helpful. Typical Chinese hotel management... Severe lack of power to staff.

6/10

Pleasant

08 Mar 2026

Man Fai

若論位置，酒店在桃園地铁站A出口，向前行到路口，轉左便是，只要约数分钟步程。十分方便。可能處於商業区，附近没什可看的，只有数少小食店。由於是假期没有开。

8/10

Excellent

16 Nov 2025

YUET KIU

客房整潔

Leisure Family

8/10

Excellent

29 Oct 2025

Christelle

Oui assez varié, cadre agréable

Leisure Partner

6/10

Pleasant

27 Sep 2025

yuichi

ホテルの入り口が分かりにくい以外は、すばらしい

Business Self

2/10

Poor

28 Jul 2025

Verified traveler

非常差的体验！！！

先说服务，他们的前台登记入住效率非常慢，也没有排队的位置，配合大陆国情。上到房间楼层，居然是没空调的，多待几分钟估计会闷死！卫生方面是非常差的，房间他们只随便清洁地板，床边的地下非常脏，看了保证你会呕吐！！！！！毛巾每一块都有黑色或咖啡色的污点，是每一块都有，真的非常脏！！！！！！向他们前台和经理投诉嘛，他们觉得我就为了投诉来拿好处，他们给我一瓶水，我没要！

Self

8/10

Excellent

22 Jul 2025

RYOSUKE

無太大問題，舒適度過幾天。

Leisure Family_with_children

10/10

Exceptional

19 Dec 2024

JIN HYEONG

편했습니다 !!!

Business

10/10

Exceptional

16 Sep 2024

Kurt

Fine Business trip

Excellent stay. Not all the staff speaks English, but one person was really helpful. Mit google translate hat die Bestellung von Taxi usw. gut funktioniert. Free coffee and nice lounge. Near subway station, easy access. Would book again

Business

8/10

Excellent

31 Aug 2024

TAT KONG

位置近桃園站，只需步行5分鐘,酒店洗澡門破損造成漏水出去,令到成地水,浴室門又不能完全關上,令到外面都看見浴室裏的情況。另外房間較上次殘舊，電視櫃邊破損。

Friends_and_family Family

8/10

Excellent

11 Aug 2024

TAT KONG

位置優越

地點近地鐵站,步行只需5分鐘內,酒店整潔,服務態度良好

Friends_and_family Family

6/10

Pleasant

28 Jan 2024

Hsiuchin

我訂三人房，到了飯店說要多收我兩百元人民幣每晚，我懶得跟他吵，就同意給飯店多收每晚兩百元的加床費用，但是竟然加床的床是很搖晃的很便宜的行軍床，讓國二身高175公分的孩子整晚都睡不好，翻身就搖晃的厲害，隔天去換其他的房間，竟然也沒得換，讓我們這次真的快崩潰了，因為孩子去練棋，需要睡眠充足！

10/10

Exceptional

27 Nov 2023

Tang Huang

短暫停留，離捷運和機場近，方便。

Business_and_leisure Family

8/10

Excellent

03 Oct 2023

PUI YI

整體都滿意

10/10

Exceptional

02 Oct 2023

Ming

Good location, near Metro station, easy to access different places by Metro. Clean and comfortable. The swimming pool is very big. But the only bad policy is compulsory to wear swimming cap in the pool. We need to buy it in there.

Leisure

10/10

Exceptional

27 Aug 2023

Suki

酒店好近地鐵站，泳池環境好，房間舒適，有廚房，廁所夠晒大，水壓足夠，仲有免費電影，前台經理非常有禮，滿意！強力建議增添回收外賣膠盒箱，我願意自己洗乾淨後回收。

Leisure Family_with_children

6/10

Pleasant

14 Jul 2023

Teddy

Very smelly in the washroom. Urination inside without cleaning before handover to next resident.

Leisure Family_with_children

8/10

Excellent

07 Jul 2023

Verified traveler

Overall good experience

Good breakfast, manager (Shaun) very nice and helpful, amazing swimming pool and good gym.
Hotel is not new, is renewed maybe a few year ago but you can see half of the room is old.
Floor in the room has never been clean

Business

10/10

Exceptional

19 Jun 2023

MUSHUN

非常好

Friends_and_family Family

10/10

Exceptional

09 Jun 2023

CHIH YING

出差四天的住宿

整體而言算不錯，以深圳南山這邊的物價來看，聖淘沙酒店桃園店的CP值高，早餐樣式也多，唯獨座位太少，如果想要輕輕鬆鬆的吃早點，一定要早起

Business

10/10

Exceptional

24 May 2023

bertrand

Excellent service

All really good

Business Self

6/10

Pleasant

02 Jan 2021

EUNHA

대체로 만족합니다

Business

8/10

Excellent

22 Nov 2020

EUNHA

심천 비지니스 출장 호텔 비추

직원 태도가 너무 떨어짐

Business

8/10

Excellent

01 Jan 2020

Verified traveler

身為一間4星酒店,希望酒店房間加衣櫃衣架

身為一間4星酒店,希望酒店房間加衣櫃衣架,一個衣櫃和衣架都没有很不便,尤其對公幹的人,廚房反而可以不要, 美團或街外很多食店

Self

8/10

Excellent

30 Dec 2019

Hidemax55

全般的には良かったと思います。若干設備が古いかなという感じです。でも清潔に保たれていました。あえて難点を言うと、
・タオル類が古く硬いものが多かった
・WiFiの電波が悪く出力も細い
でした。特に良い点は
・朝食が美味しい
・スタッフの対応が丁寧
な所です。
ソフトウェアパークに行くのにはちょっと不便でしたがコストパフォーマンスは良いのではないでしょうか。

Business Self

6/10

Pleasant

23 Dec 2019

Verified traveler

출장 숙박

출장 시 자주 이용합니다. 괜찮아요.

Business

4/10

Poor

14 Dec 2019

CELINE

won’t come back

Appart hôtel old style.
Not adapted to foreign traveling for work. Bad internet, timing for gym and swimming pool to late when working during the day.
Very clean and confortable bed

Business

10/10

Exceptional

26 Sep 2019

KANGTAEWOOK

Staff were friendly and the breakfast was good !!

Business Self

10/10

Exceptional

27 Aug 2019

chris

Good location

The place is close to subway station and easy to reach. Lots of restaurants around.

2/10

Poor

08 Aug 2019

Miranda

前台服務員態度及質素很差，check in 時看手機及看起來好似玩樂。另負責游泳地及健身房的門外女服務員態度極之差，叫她開蒸氣房的電源完全不想去做，用其他藉口推，同時不停看手機。從來未遇見那麼差的服務員。永不入住

Family

8/10

Excellent

30 Jun 2019

Ming Yan

房間设有衣櫃

我住的房間设有衣櫃, 不要因為留位厨灶而取消衣櫃, 衣櫃比厨灶更加緊要(尤其對出差人土),出差人士本身繁忙根本沒心神煮食,附近已很多食店, 根本设需要自己煮. 出差人士反而要穿得端莊整齊見客, 房內设衣櫃之餘連一個掛衫衣架都冇, 想掛直件衣服也不行

6/10

Pleasant

27 May 2019

Verified traveler

4 stars hotel ? Lol so disgusting

So look at the water.... Horrible

8/10

Excellent

21 May 2019

Verified traveler

位置很好，環境乾淨

Business Self

8/10

Excellent

16 May 2019

Verified traveler

地下鉄近くでよいホテル

深圳大学の南西に位置し、ホテルの裏は地下鉄があり、南山の有名企業がならぶビジネスエリアにもアクセスが良好。チェックイン時にアップグレードしてくれたが、英語ができる人がフロントに1人だけでそこだけが難点。アパートメントタイプで室内には電子レンジや簡単なシンクあり。洗濯機は室内にはなく、別フロアか。朝食はoptionであったが、近隣ホテルの朝食が100元をゆうに超えるのに、ここは80元で比較的お手頃、品数も予想より多くおいしく良かった。周辺に店などはあまりなく、コンビニと裏のビルに入るレストラン群があるのみ。NHKが1日目が映る2日目には映らないという意味不明であった。総合的には、この地区ではコストパフォーマンスも悪くはないのと、やはり地下鉄が近いのが良い。朝食付きプランがもう少しリーズナブル価格設定であれば文句はない。

10/10

Exceptional

06 May 2019

Verified traveler

とても広く快適でした

Business

10/10

Exceptional

28 Apr 2019

Verified traveler

部屋も広く清潔でスタッフも丁寧
これで英語スタッフがもうちょっといれば
なお最高
電話で頼んだドライヤーが来なかった点は残念
(へやにあったのでふようだったのですが)

Business Self