Name: Lake Louise Inn
Address: 210 Village Road, PO Box 209, Lake Louise, T0L 1E0, CA

Lake Louise Inn

Canadian Rockies-AB · Canada

210 Village Road, PO Box 209View location

100 reviews shown

10/10

Exceptional

03 Aug 2026

Mikesh

Good location

6/10

Pleasant

02 Aug 2026

Yasuko

It is very expensive for simple room.

10/10

Exceptional

02 Aug 2026

Tracy

The onsite restaurant was great; very conveniently located for skiing; nice pool/hot tub/ locker area

10/10

Exceptional

01 Aug 2026

Jenny

Great we loved it here thanks

10/10

Exceptional

01 Aug 2026

Mikesh

Very good location

8/10

Excellent

31 Jul 2026

Tamara

Older lodge type hotel, my room was clean and the bed was comfortable. They do not have air conditioning in the room or elevators in Building 4 and do not have a small refrigerator if you want to keep leftovers from dinner. They did have a fan in the room, which I ran all night to keep the temperature down somewhat. The Legends restaurant had a good breakfast. I suggest getting the buffet, it will cost you less than ordering from the menu.

10/10

Exceptional

31 Jul 2026

Benson

Many activities to keep kids busy when not out and about.

Family_with_children

10/10

Exceptional

30 Jul 2026

Piotr

Resort was great, free bike rental, very fun pool amenities, great breakfast options. The room was a bit small and the only window was right on the indoor pool, not a real problem, just ackward.

6/10

Pleasant

30 Jul 2026

Girish

Old room. Quite compact. No elevator or AC.

8/10

Excellent

30 Jul 2026

Masuma

So close to the attraction spots

6/10

Pleasant

28 Jul 2026

Lawrence

Obviously, the hotel is close to Lake Louise. That said, you still need to take a shuttle to get to Lake Louise and the staff at the hotel were surprisingly not at all interested in helping us figure out how to get there. (We ended up using the company that leaves from their parking lot, but not because the Inn's staff helped us to that conclusion).

Also, the room was small and stuff. There was no air conditioning and the window didn't open.

Given that you have to drive, it would be much better to stay another 15 minutes away in Field (or 45 minutes away in Golden) and save $200 per night.

8/10

Excellent

28 Jul 2026

Meena

On site coin laundry was a big help. The restaurants ‘Legend’ and the pizza place upstairs served great meals - however be prepared for a long wait for the meals to be served. The rooms are extremely expensive- fueled by demand - rooms were dingy and dated, not worth a tenth of the asking price. I wouldn’t stay here again at these prices!!

8/10

Excellent

28 Jul 2026

Yongheng

hotel is old but okay. bathroom exhaust fan not working. location is good.

4/10

Poor

28 Jul 2026

Amy

The room we stayed in was very dated and not particularly clean. There was no air conditioning which we knew about, and a fan was provided but the window only opened a tiny amount and the room became unbearably hot. The resort was noisy, and other guests were playing loud music at 6.45am. Our room had a queen bed and a sofa bed, and when the sofa bed was put out there was no room to even walk around the bed, and it was difficult to open the door. It was not a suitable size room for more than two guests. It was also extremely expensive for the quality of room and facilities provided.

6/10

Pleasant

27 Jul 2026

Cynthia

I would give more stars but for the room. The grounds and the ‘front of the house’ were pristine. (lobby & pool were fine, restaurant was OK. The room was out dated, and SO small. The biggest issue was lack of refrigerator. If you have small children and need their food refrigerated or if you have medication that needs refrigeration, you are out of luck. The most expensive of our 2 week trip (we stayed in 5 spots), and I would not stay again.

6/10

Pleasant

27 Jul 2026

David

It was ‘fine’. The basic rooms are basically like a motel. The explorers bar is closed in the summer. The pool is next to the reception. It was all just a bit…fine.

6/10

Pleasant

27 Jul 2026

Teck Yion

The charges payable to the hotel turned out to be a lot higher than what Expedia had indicated. This is really odd. Also the rooms were cold in the middle of the night and there was no way to control the thermostat

6/10

Pleasant

27 Jul 2026

Teck Yion

The charges payable to the property turned out to be three times higher than what expedia had said and it isn't clear what they are.

10/10

Exceptional

27 Jul 2026

Jian

6/10

Pleasant

26 Jul 2026

cuong

The room is too old not maintain well

2/10

Poor

26 Jul 2026

Seyed Mohammad Sadegh

Extremely disappointing experience.

This was one of the worst hotel experiences my family and I have ever had. Unfortunately, neither the staff nor the management showed any sense of responsibility or professionalism.
At the restaurant, we waited over one hour after placing a simple order for a pizza and a spaghetti. The servers were rude and disrespectful, and when I reported the issue to the management, no one even offered a simple apology.
The problems continued in our room. The sofa bed was broken and completely unusable. When we called the front desk, instead of trying to solve the problem, we were simply told, \"Tomorrow.\" Even after the company through which we booked our stay contacted the hotel on our behalf, they refused to take any action, saying the manager was unavailable until the next day. The hotel manager never bothered to call us or apologize.
we were forced to sleep on the floor for the night
Photos of the broken sofa bed and the fact that we had to sleep on the floor
To make matters worse, despite having a fully prepaid and confirmed reservation, the front desk attempted to charge us additional fees upon check-in. Only after I showed them my reservation confirmation did they withdraw their request.
Based on our experience, this hotel demonstrated poor customer service, unprofessional staff, lack of accountability, and very poor management. I cannot recommend this hotel to anyone and strongly advise future travelers to consider other accommodation options.

10/10

Exceptional

25 Jul 2026

Tai

Nice stay.

8/10

Excellent

25 Jul 2026

Paul

It’s an older property that is well maintained. Our first request was ignored by the staff, but it was a really busy time. They checked us in a couple hours early which was great. The handsoap was empty and the bathroom was tiny. However, the room was nice and clean and the view was excellent from our window. The bed was comfortable with plenty of pillows. We ate at two of the restaurants and had the same waiter (Matthew). He was incredible and remembered us and my wife’s allergies from the night before. The location is quiet and not far off from Lake Louise or the highway to get to other locations. We would gladly stay here again but after seeing the Fairmont Lake Louise, we would probably fork out the additional money and stay there. The price was reasonable and they even had free mini-golf and s’mores in the evenings.

10/10

Exceptional

25 Jul 2026

rolando

Beautiful views.

10/10

Exceptional

24 Jul 2026

Zdenek

The hotel was absolutely stunning, we also really loved the pool and the gym. We definitely need to come back one day.

6/10

Pleasant

24 Jul 2026

yuan

room is very dark.

4/10

Poor

23 Jul 2026

Julie

For £300 per night, I was not expecting a run down motel room, that looked like it was last decorated in 1970.

8/10

Excellent

23 Jul 2026

KYUNGTAK

It's good to stay ^^ See you lator

10/10

Exceptional

22 Jul 2026

Romulo

Nice place

10/10

Exceptional

21 Jul 2026

Shelley

We did not realize that there would not be air conditioning, but we were grateful for a fan. If we closed the drapes that cut off airflow from the window, but we improvised and used a lamp to pull the curtain away from the window at the open end.

We used the hot tub every night. Towels and changing room were provided, and water extractor for swim suits was helpful. We enjoyed the picnic tables outside our room, and picked up food from the local bakery that we enjoyed for meals there.

Partner

10/10

Exceptional

21 Jul 2026

Mary

Very pleasant with full kitchen

Partner

8/10

Excellent

21 Jul 2026

mark

Grounds are nice enough.
The are non AC. the rooms and beds are small forcing one outside to sit outside.
The provided outside tables are all pitched and need to be leveled.
Parking is crowded forcing one to park a distance from their room

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Beautiful. Busy. Helpful.

Partner

4/10

Poor

20 Jul 2026

sridhar

WiFi was down when we stayed & truly disappointed. To refill filter water it’s not in convenient location. At midnight I walked from room to lobby(different building) & it’s located in down stairs of lobby in fitness location.

Family_with_children

8/10

Excellent

20 Jul 2026

Melanie

Lors de votre réservation ou lors de votre arrivée, je conseille de demander de ne pas être dans l'édifice principale. Nous y avons passé notre première nuit et c'était sombre, bruyant, le système de ventilation était défectueux, il faisait 15°celsius dans la chambre, les fusibles ont sautés, bref, le lendemain matin j'ai fait la demande pour un changement de chambre, bien que nous étions dans une période achalandé, l'hôtel nous a pris en charge et nous a changé de pavillon. Même type de chambre mais avec porte patio et terrasse et surtout aucun problème de système de ventilation et de fusible. Sinon le site est très bien situé et est accueillant. À quelques minutes de marche se trouve une épicerie et un liquor store en plus d'autres boutiques. Sur place il y a des options restaurants.

Partner

10/10

Exceptional

20 Jul 2026

Weijie

Very nice place, plenty of parking, walking distance to the village where you can buy stuff from the market or get food. The hotel offer frees bikes which is awesome but we were outing around a lot and didn’t use it. Very convenient location. only thing is no elevator and we had to carry the luggage to upstairs for our room.

Family

4/10

Poor

19 Jul 2026

Shagun

A very expensive room that belongs to the 1990s - so called delux room was extremely basic with windows opening indoor into the hotel above an indoor pool. The staff lacked any hospitality treatment. The whole place is like a bucket shop full of temps just taking the cash in during peak season.

Friends

6/10

Pleasant

18 Jul 2026

PREMA

Too expensive, as we just used it to stay the night.. I would pay that premium in Banff instead.. if you have time to explore Lake Louise then it maybe worth it which we already did via a tour before. Food and staff at the in house restaurants is awesome.

Family_with_children

10/10

Exceptional

18 Jul 2026

Yanbin

Amazing restaurant, our loft condo has plenty for family vacation after. Bunker bed is too soft for me. No issue with anything like reviews mentioned online. Only standard outlet for EV charging, it’s slow yet worked. Note, there are many outlets on the property, only ones with light night light working has power.

Family_with_children

6/10

Pleasant

17 Jul 2026

Robert

Older motel style with no air conditioning. Several miles from Lake Louise with no shuttle service and no parking at the lake.
Staff was friendly and helpful but probably would not stay there again.

Partner

10/10

Exceptional

17 Jul 2026

Kimberly

Great location for an early shuttle ride to Lake Louise. My kids enjoyed the pool.

Family_with_children

2/10

Poor

16 Jul 2026

Natalie

We did not get one of the newer rooms and I would not suggest staying in those. My friend had a newer room and that seemed fine. TVS are not smart

Family

4/10

Poor

15 Jul 2026

Atul

I will give it a 5 stars for location if you are planning to explore lake Louise area! They have decent food and coffee options.

My issue is the quality of our condo - we upgraded to a one bed room condo. The condo is small, bathroom is even smaller. The carpet was dirty and worn out.

I will look for other options and specially in Banff area.

10/10

Exceptional

15 Jul 2026

LUKE

Great position, easy access to shuttles

Family

10/10

Exceptional

15 Jul 2026

Carol

This is my favorite inn. The staff are very professional yet so friendly and helpful. We loved our dinner and the entire atmosphere

10/10

Exceptional

15 Jul 2026

Da Li

The price is very fair given the hotel's prime location. Our room was spacious and clean. The property has a great resort-style layout with multiple buildings; I really enjoyed the pleasant walk from our building to the main lodge, which houses the lobby and two restaurants.

The food at Timberwolf was delicious, and the portion sizes were generous. It was incredibly convenient to be able to catch the Lake Louise shuttle right in front of the main building. Plus, there’s a small shopping plaza within easy walking distance where we were able to pick up some groceries. I would definitely stay here again on a future trip to Lake Louise!

Family_with_children

10/10

Exceptional

15 Jul 2026

afrida

Nice area

Family_with_children

6/10

Pleasant

14 Jul 2026

Wendy

No elevators, lots of buildings here and not a lot of parking.
Pretty expensive for what you get but you're paying for the location.
I would stay elsewhere next time.
Our room had a decent sized refrigerator which was one nice thing.

We could not open the door to the bathroom without the door hitting the toilet!!
I have never seen this before! I'll try and upload a picture of this...

Friends

10/10

Exceptional

14 Jul 2026

Allen

Very comfortable, clean, quiet, attentive service, great meals

Partner

10/10

Exceptional

14 Jul 2026

James

Would definitely stay here again!

4/10

Poor

14 Jul 2026

Jonathan D

Overpriced and not well-maintained. You’d be better off staying outside of Lake Louise.

Family

10/10

Exceptional

13 Jul 2026

Zuzana

We been very satisfied.

6/10

Pleasant

13 Jul 2026

Louis

The room was relatively small and the queen mattress seemed old and was low in the middle such that two people sleeping on it would roll towards the middle. There was no air conditioning and a small oscillating fan was the only means of keeping cool. Fortunately, the temperature was in the low 60's at night. With global warming, low temperatures cannot be counted on for guest comfort. The furniture was dated and few usable electrical outlets not to mention no modern USB ports. Generally, very displeased with the room. There appear to be newer units that may have better accommodations but a roll of the dice. Otherwise, they had laundry facilities ($4 per load) and the restaurant was decent. It didn't help that we had a premium to stay at the hotel during the peak season which raised my expectations. For the price considering the peak season, the best I could say is that it was average.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Ronan

Room was okay, nothing fancy. Really hot at night, no a/c.
We had dinner at Legends, restaurant of the inn, and the waiter was over the top, great guy. Good was delicious by the way.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Thomas

Perfect in many ways, also good food!

Partner

6/10

Pleasant

12 Jul 2026

Yee Shin

No AC, was very hot even in the night, cooler temperature outside did not cool down the room, building outdated

Family_with_children

8/10

Excellent

12 Jul 2026

Kenneth

Very good location to lake Louise

Partner

10/10

Exceptional

12 Jul 2026

krunal

Awesome

8/10

Excellent

11 Jul 2026

Mabel

We arrived kind of late and stayed for one night so we didn't get to use the amenities like the pool or mini golf. The food at the restaurant was good but pricey and the room was nice and comfortable enough for our needs. The staff were friendly and helpful, but be aware there is a resort fee and some extra costs not mentioned, The best part was that the pick up by Fairview Limousine and Shuttle Services was right on the property to take us to Lake Moraine in the morning -- very convenient!

Family_with_children

8/10

Excellent

10 Jul 2026

Jignesh

Location is convenient but hotel is old and needs upgrades. Even 2 queen beds rooms are small. We couldn’t open all our bags all at once. We had only 2 big bays and 4 carry on.

Family_with_children

8/10

Excellent

10 Jul 2026

Barbara

The staff was amazing. The restaurants were also very good. Expensive, but good. And the service was excellent. The people made this experience good.

The room was lack lustre. The bathtub tap was barely hanging on. The shower head was awful. Absolutely awful. The heating made a very very loud noise whenever it turned on or off and it woke me constantly throughout the night.

For the price of this room for two nights, I was able to book two weeks worth of rooms in Japan. Nice rooms, with breakfast included.

Travel in Canada is not something I do by choice. My brother was getting married in the area- otherwise I would not have booked this. Canada needs to start looking at the rest of the world and if you are going to charge exorbitant prices- at least work to make it worth it.

Self

10/10

Exceptional

10 Jul 2026

Nina

Great value compared to other properties in the area. We opted for the renovated room and appreciated the updated furniture and bathroom. No AC but weather was good in early June. Able to open a window that had a screen. Enjoyed the balcony as well. Kids took advantage of the free mini golf and bike rentals. What a treat! The indoor pool was nice and just big enough for grandma to get a workout while the 4 kids played. We appreciated the two restaurants on property and both were good. They also make a pretty good Caesar. It’s also located close to a village with good coffee and breakfast options (walking distance). Overall, we had a good experience for two nights in Lake Louise. We had 10 people and 3 rooms next to each other.

Family_with_children

10/10

Exceptional

09 Jul 2026

Linda

Great say!! Would return again!

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Vedvyas

Conveniently located close to the attractions. Wonderful pool. Excellent restaurants.

Partner

4/10

Poor

09 Jul 2026

SHAWN

Room was 516sqm

6/10

Pleasant

09 Jul 2026

Janet

The rooms are clean, but the hotel is very outdated. Price is too high for the tiny room.

Family

4/10

Poor

08 Jul 2026

Mustansar

Unfortunately, our check-in experience was disappointing. The lady who checked us in came across as rude and unprofessional, which did not create a welcoming first impression. We were also not informed that the room provided was in a separate building with no elevator. After a long day of driving and arriving late at night, carrying luggage upstairs was difficult and frustrating.

The main lounge and reception area are attractive and well-presented, but the guest rooms in the separate building felt more like a basic two-star motel than the hotel experience we expected.

On the positive side, the restaurant was excellent and truly stood out during our stay. Breakfast offered a wide variety of options, including smoked salmon, several types of cheese, fresh fruits, and many other choices. Dinner was equally impressive, with a great selection of dishes and a wonderful atmosphere.

As I prefer halal-friendly seafood options, the cod and salmon were perfect for me. The seafood soup was absolutely delicious and one of the highlights of the meal.

Overall, the accommodation and service at check-in were disappointing, but the restaurant, food quality, and dining atmosphere helped make the stay more enjoyable.

Friends

10/10

Exceptional

08 Jul 2026

Pranay

The staff were helpful in switching out the rooms which we were given earlier and understood the situation, they also matched the exact invoice statement we got through expedia. We enjoyed the hot tubs and the pool and also both the restaurants at the location (italian and bistro) had good food - though we preferred the Italian. Rooms were a bit smaller than we expected but

Partner

4/10

Poor

08 Jul 2026

Dean

Very outdated, small bathroom, toilet didn't flush properly, not enough accessible base plugs to charge phones (had to plug into extension cord that already had fridge and microwave), no air conditioning and fan provided had short in cord ie. moved it and it stopped working. Had to wedge peice of cardboard in dresser drawer to keep it shut. Paint peeling on window sills ( looked moldy). All hanging baskets looked next thing to dead. Rotten wood on exterior of buildings. No continental breakfast.

6/10

Pleasant

08 Jul 2026

Jing

frontdesk not helpful at all!! The laundry machine only takes canadian dollar coins and there is no exchange service in the hotel!! Bathroom is extremely small and inconvenient. I will never ever book this hotel again.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Marjorie

The location is great but our room did not have an AC so it is hard to sleep at night.

Family_with_children

10/10

Exceptional

07 Jul 2026

Rebecca

We had a lovely couple of nights here in one of the Summit Delux two queen suite. The weather was a bit unpredictable but the place was cosy and we had a lovely evening in the gazebo eating smores. Would recommend.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Linda

The room was clean, spacious and very comfortable. Staff were welcoming and helpful. The Legends restaurant served a delicious dinner

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Niranjan

Close to lake

6/10

Pleasant

06 Jul 2026

Ka Yin

Expensive

Family_with_children

8/10

Excellent

04 Jul 2026

Teresa

Great location, clean room, friendly staff and excellent restaurants. Only complaint was room was very small for the price.

Family

6/10

Pleasant

04 Jul 2026

Yoji

The shower room does not have an exhaust fan. As a result, odors and humidity built up, making it uncomfortable.

Family_with_children

6/10

Pleasant

04 Jul 2026

Melanie

Building 4 needs renovations in a bad way. Everything else was great!

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Deb

I really like Lake Louise Inn. Room was clean, great view of Temple Mt. I was surprised not to have air-conditioning in room, but was reminded it was a National Park. Luckily it was cool enough and a fan provided.

Family

8/10

Excellent

04 Jul 2026

Jacynthe

Nice stay overall.

10/10

Exceptional

04 Jul 2026

Joshua

Really liked the gazebo and S'mores. The swimming pool was very nice. Pizza was delicious! Very relaxing stop in Lake Louise for a night with my family with two young kids.

Family_with_children

2/10

Poor

03 Jul 2026

Efren

The building is very old, poorly maintained. My room was in the 4th floor with no elevator, no AC, very small - bigger than a standard-sized bathroom. Never have I seen an accommodation so high-prized that doesn’t match its value.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Sarah L

Lake Louise Inn - overpriced and grubby, avoid!

We booked an economy double (over GBP300 for 1 night, which didn’t seem very ‘economy’) and were allocated room 4101. Shabby room - the toilet flush was loose, blanket was grubby and threadbare in places, wardrobe was scratched and obviously repaired in places and grotty (see photos). The double bed was too small for 2 people, and the bed-settee had seen better days and was very uncomfortable to the point of being unusable.

On checkout, I wasn’t asked how our stay had been (I assume they avoid asking as they already know that the accom is sub-standard).

Lake Louise and Moraine Lake are beautiful and well worth a visit (you have to arrange shuttle tickets as no cars are allowed in the park). I’d recommend looking at other accommodation in the Lake Louise area or visiting the lakes without staying overnight (ie move on to the next Canadian Rockies destination like Banff / Canmore or Jasper, depending which direction you’re heading).

Overall, totally unsatisfactory. To avoid. We would not return here.

Partner

6/10

Pleasant

02 Jul 2026

Beth

Lake Louise Inn has some nice amenities and a great location. Legends was a highlight - we ate there twice as there really isn’t much else in town that’s open for dinner/family friendly. It just seemed like it’s seen better days - little things like quality of linens, broken lights and outlets. Staff was sort of uneven - we got very little guidance or info on amenities. We were also disappointed that the gazebo was closed for a private event on our Saturday overnight.

Family_with_children

10/10

Exceptional

02 Jul 2026

Michelle

We were upgraded to a JR suite which was pleasant and very comfortable. The room had newly been remodeled since the last time I was visiting. The complimentary s’mores was a nice touch. Overall great stay!

Family_with_children

10/10

Exceptional

02 Jul 2026

RYUICHIRO

Good

6/10

Pleasant

02 Jul 2026

Anuj

The rooms were relatively smaller considering the price charged.

The wifi was pretty bad and didn't work throughout our stay.

The rooms weren't also cleaned properly.

Not the worst but also not that great of an experience.

The upside was that the property was closer to Moraine and Lake Louise

Partner

4/10

Poor

02 Jul 2026

YUN TAO

the room is very small and not quite clean as expected and compared to the price to pay. only reason for the price is the location of the hotel. the room has no air conditioner and only equipped a small desktop fan.

Family_with_children

10/10

Exceptional

02 Jul 2026

John

All great

Partner

8/10

Excellent

02 Jul 2026

Allyson

Property is a bit dated but clean, great location and friendly staff. Probably better suited for families. Lighting in room could be brighter.

Self

6/10

Pleasant

02 Jul 2026

Denise

Everything was ok. Really dated and felt we overpaid, but high season so I guess that’s why.

Friends_and_family Friends

6/10

Pleasant

02 Jul 2026

Rennie

The problem I have with this place is what they charge. $700+ per night is criminal. There are few options in the area due to the small number of properties and so hotels can gouge people three or four times the usual amount for a very ordinary room with no AC. Disgusting that you need to pay this amount of money to stay a night or two in one of our national parks.

Partner

10/10

Exceptional

02 Jul 2026

Mike

We had a family suite, which was great. We had a kitchen to use for some meal preparation. The heated pool and hot tub was a great way to end the day. The pizza and pasta restaurant on site had a great atmosphere and good food.

Family_with_children

10/10

Exceptional

02 Jul 2026

Madhumati

Very convenient location. Limited food options, although enough even for vegans.

Partner

6/10

Pleasant

01 Jul 2026

Wes

6/10

Pleasant

01 Jul 2026

Yexiang

Resort fee is not included and breakfast is not included either. Rooms were clean and new

Partner

8/10

Excellent

01 Jul 2026

Chi

They charge resort fee while check out. I prepaid the rooms when booking it online. I found they charge CA$95 when check out at the property.

Friends

2/10

Poor

30 Jun 2026

Paul

Smelly rooms with no ventilation unless you leave window open

Family

6/10

Pleasant

29 Jun 2026

Nina

The location is convenient to Lake Louise, Morraine Lake and the Icefield Parkway. But the village of Lake Louise has limited amenities—especially compared to Banff.
The swimming pool, gym and the restaurant fine.
But the room was dated—stained flooring, chipped tub, filthy exhaust fan, clunky lamps, non-working plugs. The motel-like buildings were a pain to walk between in the rain.
For this price, I expected more modern accommodations.

Partner

8/10

Excellent

29 Jun 2026

Gladys

It’s a charming lodge experience. The location was perfect for Lake Louise and Moraine Lake shuttles access. The staff were exceptional. During check-in (Abby?) worked to find the answer to my question and resolved it. She also booked my shuttle transportation for the next day and planed the timing for each shuttle perfectly. She’s an exceptional hospitality professional. The restaurant was very good. I ate all meals here (2 breakfast and 2 dinners). The food was flavorful and fresh. The only challenge was timing meals around the large tour bus groups staying at the lodge. The lodge is about 3 stars - it’s an older lodge showing some wear and aging. Each day I saw the dedicated maintenance staff taking care of the property - landscaping and physical structures, painting, etc. The room was dark and stuffy. To lower its carbon footprint and reduce overall energy consumption, the inn does not have AC in guest rooms and provides a fan. I noted several guests would leave their door open to help with natural lighting and fresh air flow.

Self