Hotel Itoya

10/10

Exceptional

06 Jul 2026

Liya

The room is relatively big for Japanese standard, big enough for 2*28” case opened. 2 complimentary drinks provided at check in. Staffs collect garbage and changes towels every day. Very good hotel and will stay again when I come back to Kyoto

Family_with_children

10/10

Exceptional

02 Jul 2026

Anthony

Great spot

Friends

8/10

Excellent

31 May 2026

VIPUL

No amenities, extremely tiny rooms

Family

10/10

Exceptional

30 May 2026

Josephine

Property was clean, staff are very helpful and near station , next to family Mart and more and places to go for visit.

Friends

8/10

Excellent

11 May 2026

heather

Decent hotel if you just want to sleep in your room. Decent location. Staff do not go above and beyond to make your stay better.

Family_with_children

10/10

Exceptional

08 May 2026

Suha

Location , and everything about the hotel was great, this is my second time here, but if you are staying for longer than one day, then don’t bother taking the breakfast because it is limited to a few dishes and you get totally sick of it by day two , it is also not filling at all, next time I stay here , I will skip breakfast for sure .

Partner

10/10

Exceptional

25 Apr 2026

Marcos

Great hospitality! Very central

Partner

10/10

Exceptional

17 Apr 2026

Alexandra

Very clean room

Partner

10/10

Exceptional

12 Apr 2026

Darlene

Wonderful place to stay, amazing staff and walkable location. Would definitely stay here again. Breakfast was great!

Family

10/10

Exceptional

08 Apr 2026

Jen

We thoroughly enjoyed our Kyoto Itoya Hotel experience, it is in a great location, nice & quiet area but very easy to get around and find places to eat with easy access to train station. Would highly recommend!

Partner

10/10

Exceptional

01 Apr 2026

Ying Sheng

Great Location | Spacious Room | Great Staff | Clean

Friends

10/10

Exceptional

27 Mar 2026

Brendan

Good location and walking distance central to Kyoto. Easy check in, friendly staff. A free evening drinks which was a nice bonus

Partner

10/10

Exceptional

24 Mar 2026

Julia

Awesome place to stay at! Close to the shopping malls and to the station! Place was huge compared to the other hotels we stayed at!

Family

10/10

Exceptional

19 Feb 2026

Jerome Aaron

Helpful and very accommodating staff. Would highly recommend

10/10

Exceptional

30 Dec 2025

Hector

Everything was awesome!

10/10

Exceptional

10 Nov 2025

Lining

Good location, clean room, spaces room

Leisure Friends

8/10

Excellent

23 Jul 2025

Martha

Staff is very friendly and helpful. Rooms are a bit on the smaller side but still very nice and comfortable. 100% recommend it is located very close to the subway stations!

Leisure Family

8/10

Excellent

22 Jun 2025

Robert

Very convenient location with very good restaurants in easy walking distance. Taxis pass by all the time. Rooms are typically small. Friendly and helpful staff with good English.

Leisure Partner

10/10

Exceptional

19 Jun 2025

Wing Sze

I love this cozy hotel. Walkable distance to subway and restaurants. Only 10 mins walk to Ginza. Most important they provide free tea and coffee throughout the day.

Leisure Friends

10/10

Exceptional

04 May 2025

Graham

I liked that it was close to shopping and public transport. Family Mart on the doorstep. Our room had no window as I’d was close to the building next door. Didn’t bother us too much because we were only inside to go to sleep.

Leisure Partner

10/10

Exceptional

08 Apr 2025

Yuheng

Great location friendly staff

Leisure Family

10/10

Exceptional

04 Apr 2025

Mani

Clean and comfortable rooms. Check in was a breeze. Hotel staff are kind helpful and courteous
Easy bus ride to all places and subways are also close by

10/10

Exceptional

02 Apr 2025

Clarisse

Lovely staff and clean and comfortable hotel!

Lovely comfortable stay in Kyoto, the staff was amazing, room was comfortable. Quiet area with a restaurants and convenience stores around. It’s a few blocks away from subway and bus lines but also somewhat walkable 20 mins to heart of Kyoto. But after being tired from walking all day, it was tiring walking back from bus stop.

Self

8/10

Excellent

01 Apr 2025

Lisa

The property was good, staff were friendly, and they even offered a voucher for a soft drink/wine during our stay. My only complaint is that the room was very tight. We had a corner room with three twin beds so there was no room for our suitcases. We had to move a chair out o the room to put a suitcase under the desk. Otherwise room was clean and our stay was pleasant.

Leisure Family

8/10

Excellent

25 Mar 2025

Kevin

Overall, the property was good. It was in a good location with food and station options. The service and employees were good and they went out of their way to help. The only thing that I was a little disappointed was the hotel charged us 300 yen for additional towels.

Leisure Family_with_children

10/10

Exceptional

22 Mar 2025

Inna

We stayed four nights and enjoyed our stay. Location was excellent, room was spacious, based on Japanese standards. Service was good.

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Tracy

We liked that the room was as bigger than other hotels we had and also that the bath was bigger too.

Leisure Family

10/10

Exceptional

30 Dec 2024

Miguel

Guam visitor

The staff were friendly, the room was clean, and the location was excellent, with close proximity to major tourist attractions

Friends_and_family Family

10/10

Exceptional

22 Oct 2024

Stuart

Great Kyoto Experience

The folks at Kyoto Itoya did a great job of making me feel welcome. They explained everything I needed to know about my room. The loaner umbrellas they provide are great for walking around the city. The small cafe on the second floor is really nice. Very central location, easy to walk from there to public transport. And they support luggage delivery, and helped me get my luggage sent on to my next hotel, which was a tremendous boon.

Friends_and_family Friends

10/10

Exceptional

06 Oct 2024

Daren

Best customer service. Very clean hotel and staff is amazing, 10/10!

Leisure Family

8/10

Excellent

18 Sep 2024

Charalampos

Very polite staff, room is rather small for 3 persons. Wifi at room (7th floor) was not working (no Internet). Good location close to city centre by walk.

Leisure Friends

10/10

Exceptional

22 Aug 2024

Kanghoe

Good hotel

I made the decision because of the price, but when I arrived at the accommodation, I was happy to receive a welcome coupon. And the height was the old key, so it represented the atmosphere of Kyoto well. And I liked the size of the market because I was staying alone.

Self

10/10

Exceptional

21 Aug 2024

Hsin-Ya

The breakfast was of great quality. I like that the location is relatively walkable/just a short cab ride away to different sites. The surrounding area is quiet and makes you feel like you are a part of the everyday scenery. It would be better if the hotel can provide lotion in addition to the shampoo/conditioner/body wash. The hotel doesn’t provide daily cleaning (only towel change and taking out trash) unless you stay for more than four nights. Slightly more frequent cleaning would be a huge plus. We stayed for three nights and as much we tried to keep the room clean, the floor still gets a bit messy. Overall a very pleasant stay and the staff is friendly and helpful.

Leisure Family

8/10

Excellent

05 Aug 2024

Ying

The staff were all very nice and super helpful. Room service was very nice as well and respectful of our space and personal items. It was unfortunate that there was no coin laundry or laundry machines inside the hotel, but the laundry rooms were a very walkable distance. Other than that, we had a very nice stay!

Leisure Friends

10/10

Exceptional

21 Jul 2024

Lady Janine

Amazing hotel

Leisure Family_with_children

10/10

Exceptional

15 Jul 2024

Fabio

Super clean and modern. Very pleasant stay !

Leisure Family

8/10

Excellent

03 Jun 2024

Peter

Pleasant and convenient hotel.

Leisure Family

8/10

Excellent

19 Apr 2024

Anna

It was a great place to rest. Bus 26 stops right in front from the train station ,and the subway station is just 2 blocks away. Lots of restaurants nearby.

Leisure Family

8/10

Excellent

18 Apr 2024

Marion

Property and room were very good. We didn’t like the pillows though. They were very hard. Otherwise we enjoyed the spacious room and location.

Business Family

10/10

Exceptional

17 Apr 2024

Cory

Very spacious and clean. Upscale feeling.
Train was a bit noisy on that side of Hotel.

Leisure Family

10/10

Exceptional

16 Apr 2024

Susan

Clean and great location. Not much space for luggage but still value for money. Should make clear that there is extra charge for towels and pillows. when booked for a family of 4 only 2 sets are provided because it was a twin room. I would rather the fee for addition towels etc is added to the total cost of the room.

Leisure Family_with_children

10/10

Exceptional

30 Mar 2024

etsuko

They answered everything I asked with patience.
Food at the restaurant was good. Nice to have a quiet place to eat.

Leisure Family

8/10

Excellent

17 Mar 2024

Verified traveler

Good stay

Nice place, but it seems the building is on the \"older\"/aged side. The room I was assigned to had cracks in the wall, but nothing big. The amenities indicate laundry facilities, but it is more a laundry service that the front desk will receive and do it for you, it's not a self-service laundry room. Aside from this, it was a nice stay, staff is very nice.

Self

10/10

Exceptional

08 Dec 2023

Erin

This is the 2nd time we’ve stayed here. It’s clean, modern, walkable, safe, affordable and staff is friendly and helpful.

10/10

Exceptional

14 Nov 2023

Meryl

The reception staff were very very helpful and went out of their way to ensure that our travel plans were met.

10/10

Exceptional

12 Nov 2023

Maria

Central to everything and within walking distance to train station, this was the best hotel experience.

Leisure Family

8/10

Excellent

11 Nov 2023

Alicia

Overall, the hotel was safe, convenient to walk, and comfortable for our family stay of 3 nights. The decor was modern.

Leisure Family_with_children

10/10

Exceptional

28 Oct 2023

Jeanny

Staff were lovely and helpful. The hotel itself is clean and spacious for 2 people - our room was perfect and the bathroom was nice and spacious as well.

Leisure Partner

10/10

Exceptional

23 Oct 2023

Helen

Great Find!

Very clean comfortable hotel with a nice bright well lit spacious bathroom. Breakfast was a nice touch and service as impeccable. Great location within an easy walk to Kyoto Station, even with luggage.

Partner

10/10

Exceptional

08 Jun 2023

Jaime R

Staff provided helpful information

Leisure Family

4/10

Poor

15 Apr 2023

Moshe

Too small

Small room, not comfortable for couples

Partner

8/10

Excellent

10 Apr 2023

Lallaine

We stayed at this hotel for 4nights. The size of the room and washroom was good for a family of three. The bed and pillows was comfortable. The location of the hotel is accessible to subway/metro and bus station. It's also near 7-eleven and other restaurants. The staff was helpful and accommodating.

Leisure Family_with_children

10/10

Exceptional

03 Apr 2023

A

Good stay

This hotel has everything you need with reasonable price. Highly recommend.

Partner

10/10

Exceptional

17 Nov 2019

Dori

We really enjoyed staying here! This hotel is centrally located, but still quiet and comfortable. And the room was very spacious, especially for Japan.

Friends_and_family Friends

10/10

Exceptional

12 Nov 2019

Candice

Convenient location to metro stops, restaurants and convenience stores. Very clean and efficient space. We enjoyed the many small but detailed Japanese hotel amenities such as an air freshener spray and a full set of toiletries. The staff were incredibly friendly and courteous as well.

Leisure Family

10/10

Exceptional

12 Sep 2019

Verified traveler

The staff were excellent and attended to requests promptly. I liked the layout of the rooms also.

Leisure Family

8/10

Excellent

23 Aug 2019

Verified traveler

The check in is exactly at 3pm without exception. So at 3pm everyone that is waiting in the lobby lines up (and waits in the line) to resister.

Flexibility of accessing rooms once they have been cleaned and checked would go a long way in improving their customer service.

Business_and_leisure Friends

10/10

Exceptional

02 Aug 2019

Verified traveler

Good air con, easy location near two train stations and bus stop

Leisure

8/10

Excellent

24 Jun 2019

Verified traveler

New, clean and convenient location. Bit small for more than two people

Leisure Family

10/10

Exceptional

10 Jun 2019

py

Hotel location was excellent, walking distance to shijo and gojo stations with lots of food options and convenience stores in the vicinity. Staff service was really good too

Leisure Family

10/10

Exceptional

28 Apr 2019

Verified traveler

Would stay again!

Really recommend - room was spacious for the area. The communal cafe was really nice too.

We hired bikes which was really simple to do.

Partner

10/10

Exceptional

22 Apr 2019

Garry

Really liked the room layout. Excellent location, close to stations etc. Efficient, friendly service.

Partner

8/10

Excellent

22 Apr 2019

Molly

Nice hotel in Kyoto. The facilities were all updated and the room was nice. The room was comfortable but a tiny bit crowded with 2 suitcases (typical of cities in Japan, though). One minor thing was the elevator - there is only 1 and no good access to stairs, so we had to wait a while a few times to be able to get up to the top floor. We did the breakfast a few days and there are limited options but the food was good and reasonably priced. Friendly staff with English skills. Hotel is in a good area, within a 30 minute walk to the heart of Gion and Nishiki market. Close to a few subway stops that will get you around the rest of the city.

Partner

10/10

Exceptional

10 Mar 2019

JanChia

The toilet and the shower rooms are separated. Large bathroom for a cheap price. Worth every penny. They give you a free drink voucher and they have a selection of coffee and teas.

Excellent hotel. Will stay here again.

Leisure Friends

8/10

Excellent

20 Oct 2018

Ming Hin R

The location is great. Within walking distance to the market and downtown.

Family

8/10

Excellent

19 Sep 2018

E

Nice service, Delicate Hotel

Clean and comfortable. Nice staff. Recommend to everyone who wants a decent hotel with limited budget.

4/10

Poor

04 Jul 2018

mimi

Room and hotel felt dark and stuff

Is it just me? The hotel felt dark and stuffy. I was getting clarastrophic. I felt dizzy and couldnt breathe in the hotel. We were planning to stay for 6 nights but asked for a refund so we could move to a more open space. The best part was they were very nice and accommodating. They asked if we wanted a bigger room and ended up letting us cancel 4 nights.

10/10

Exceptional

10 Jun 2018

Verified traveler

Staff very friendly & helpful. We’ll be staying here again on our next trip to Kyoto.

10/10

Exceptional

30 May 2018

Bridget

Great location, easy to find

10/10

Exceptional

15 May 2018

Mae

Great hotel in downtown kyoto

We love the Itoya. This is our second time staying here and it’s just wonderful. The staff is so helpful and speaks English. We love renting the bikes and cruising around town.

4/10

Poor

01 May 2018

Verified traveler

One hotel staff in particular was very rude. The hotel itself was very strict. I had a friend who waited with us because she couldn’t check in to her hotel yet and they kept harassing us about it.

10/10

Exceptional

27 Apr 2018

Jennifer

Great hotel and would stay here again

Very nice and hip small hotel with great service. Breakfast was very nice and love the lobby area. Very good customer service. You can even rent bikes for touring around and it is in a great location. Just 2 blocks from the Gojo station

Partner

10/10

Exceptional

22 Apr 2018

Dee

Very happy!

Excellent location, helpful staff. Room was quite spacious and beautifully presented. Perfect for us! Thank you.

Partner

10/10

Exceptional

16 Apr 2018

Verified traveler

Good location.

Central location with good links, would have no hesitation recomending

8/10

Excellent

20 Mar 2018

Fina

Nice hotel, staff was great!

Close to train / bus station. It was a bit strange to have the lobby on second floor, but other than that hotel was great. The room was a but small , but seems to be the norm in Japan

10/10

Exceptional

24 Feb 2018

lorie

Overall cute hotel! Great location and staff was super friendly. Would definitely stay here again. Already telling my friends about it.

Partner

8/10

Excellent

22 Feb 2018

Ann

Cute little hotel . Convenient.

Family

10/10

Exceptional

09 Feb 2018

Meredith

10 -15 minute walk to the train station, markets and local shrine

Partner

10/10

Exceptional

06 Feb 2018

Meredith

We found the area of the hotel to be 15minute walk to most places, supermarket next door, restaurants close by, staff were outstanding and able to speak good English and were able to help you get to tourist areas if using public transport.

Partner

6/10

Pleasant

05 Oct 2017

Verified traveler

Unfriendly Customer Service

We were not impressed at all with the front desk staff on our first day of arrival. The male staff who attended to us was unfriendly. The location of the hotel is also a little way out from Kyoto Station and rather inconvenient.

Family

10/10

Exceptional

19 Aug 2017

Verified traveler

Lovely boutique hotel

A great little hotel in a very good location within walking distance of all the attractions and train station.

8/10

Excellent

15 Jul 2017

Daryl

Better than what we expected!

The hotel was clean and modern with an upscale feel. It was better than what we had expected and was conveniently located on a Main Street with quick access to the rail station, restaurants and stores. Will definitely stay there again when visiting Kyoto!

Family

10/10

Exceptional

09 Jul 2017

Julie

Highly Recommend

This hotel was brilliant - excellent location and great friendly English speaking staff. Highly recommend.

10/10

Exceptional

23 May 2017

Verified traveler

Room was small but hotel was clean and convenient and staff were all very nice

8/10

Excellent

23 May 2017

Verified traveler

Clean & central

Located close to Higashi Shinjuku station, modern boutique hotel with clean rooms. Rooftop restaurant and also has an outdoor patio seating in main floor outside of cafe. Double twin room is quite small not much space for luggage but comfortable with basic necessities provided. Rooms have a safe and nice view of city. Too bad the cafe isn't open until 10am.

8/10

Excellent

09 May 2017

Richard

Good location

Small hotel but well located close to Kyoto station and main shopping street. Staff is very helpful. Room is vlean but small with no space for two suitcases.

10/10

Exceptional

03 Apr 2017

Verified traveler

Wonderful hotel

Hotel staff was friendly and the hotel exceeded our expectations.
The hotel is located close to all transportation and banks.
Great restaurants are right on the block and the breakfast in the hotel was excellent.
The room is simple, clean and comfortable, we loved it!

8/10

Excellent

24 Feb 2017

lucinda

Very well positioned

Very comfortable, nice staff, wish they did a European breakfast though. Also check in at 3 is inconvenient especially as the hotel was not busy and really it would have been a nice gesture to let us check in a couple of hours earlier

10/10

Exceptional

16 Jan 2017

E

Modern, clean, close to Gion and transportation

The boutique hotel is modern and charming. Rooms have all the amenities you need and staff are super responsive and helpful. Location is close to Gion and Kiyomizu Dera and close to subways and train stations. Highly recommend.

8/10

Excellent

18 Dec 2016

Karrin

Great location and very helpful staff

I was unsure of where to stay in Kyoto as there are a lot of different pieces of advice out there, however am really glad we chose to stay here. Easy walk to the main station and a lot of other areas like nishiki market and gion, great shopping and restaurants everywhere. I unknowingly booked a \"smoking\" room and whilst the room itself was impreccable, as I am not a smoker I found the residual smell difficult to sleep with. This is not the fault of the hotel however and am only saying it to make other travelers aware :) overall would definitely reccomend to anyone traveling to kyoto!

8/10

Excellent

12 Dec 2016

Verified traveler

Nice Modern Hotel

Nice modern hotel in Kyoto. Rooms are on the smaller side but comfortable enough. The bathroom was very nice and included a new-looking tub! The staff is nice and if you ask them for directions or any help they'll do their best to help you out. I requested a bag transfer to my next hotel and they took care of it. Also, even though we opted not to get our rooms cleaned every day, we would always get a nice little bag of clean towels and other stuff by our hotel door when we got back that day. The location is also very close to a metro and bus station, so getting around the city is pretty simple. Also, is very close to the train station so that's always a plus if you plan on doing day trips out of Kyoto like we did. Overall we were very happy with our stay there!

8/10

Excellent

22 Nov 2016

Wendy

Convenient and good value

Modern hotel - clean, good size room and very well located only a few minutes walk from the subway.
Within walking distance of good shops and restaurants. Would definitely recommend.

Partner

10/10

Exceptional

15 Nov 2016

Daniel

Room was great. TV is not free. It's pay per view for regular channel.

Partner

10/10

Exceptional

20 Oct 2016

Balint

Won'the get disappointed

This hotel is located on the main road directly front of Kyoto stamm. Bus stop is a couple steps away
. The staff is friendly, and , make you feel comfortable.the daily house keeping service is great

Family

10/10

Exceptional

19 Oct 2016

Verified traveler

Very convenient public transportation. All staffs speak English

Family

6/10

Pleasant

18 Oct 2016

Marvin

Small room with awkward bathroom\n

The room was small and had a musty smell. Western travelers will find the bathroom to be awkward and uncomfortable. It is not a western style shower, rather you must sit in a tub and use a hand held shower to rinse off. The beds were firm.

The hotels location is fair. There are a couple of sites that are close by and walkable. You must use public transportation to reach the majority of the other sites.

10/10

Exceptional

11 Oct 2016

Dusty

Great Kyoto Hotel, Great Location

My wife and I visited this hotel in October 2016 and it was the best out three hotels we stayed in while visiting Japan. The staff is very friendly and they gave us two free drinks during our stay. It's about a 15 minute walk directly north of Kyoto station and you can walk to a significant number of sites from the hotel... as long as you're okay with walking. You can rent bikes from the hotel which is pretty convenient. The only two negatives would be: 1) you have to turn your key every time you leave 2) the beds are pretty firm, boarding on hard. Just note that every bed we tried in Japan is very firm compared to western beds. So you can't really complain about that.

Two recommendations: Craftman is about a block to the north. Great place to get craft brews and meet other tourists. The second is Giochi's pizza which is about two blocks to the east. The wood fired pizza is the best we had in Japan and the owner is super friendly.

8/10

Excellent

11 Oct 2016

Corey

Convenient, quiet hotel

Decent hotel for the price. Breakfast option just OK. Very quiet if somewhat small rooom and comfortable beds. Easy access to public transportation anywhwre you need to go.

Partner

10/10

Exceptional

06 Oct 2016

Helen

Great hotel, would recommend

Good location, 5min walk to city centre with good rail links. Very clean, comfortable room. Staff were excellent and very attentive. Would highly recommend this hotel.

10/10

Exceptional

04 Oct 2016

Anne

Kyoto on doorstep

The hotel was clean and in an amazing position for subway and buses to get around Kyoto. The rooms were quiet and the welcome drink was very much appreciated and one of the best pots of tea around. Perhaps a few more brochures for tourists may have helped and there is not much of a few of anything but apart from that, in a great location! Next time I would like to borrow one of the many bicycles to get around!

Family