Kenya
, Kisumu – Western region 
Denise Anne
Injured my leg on a piece of the bedframe that was sticking out. Staff agreed it should not have been there. At first they wanted to give me $50 to spend on site, I refused saying I would not have used it They offered $100 to be spent. Again, I said no I would have no need for it They offered to comp me one night which was better but i am still not happy with the resolution. The injury effected the rest of my trip, which included walking around Vegas and attending 2 more concerts. I did to go to an Urgent Care to have the wound cleaned out. I asked the staff at the hotel if they needed a copy of my bill for them to cover it. They said no, they would submit it to their insurance. I am not sure how they know what to submit and it's cost without discharge papers in hand. Super frustrating. The bathroom floor was dirty in the corners, looked like someone mopped the main area but skipped the corners/up against the walls. My brand new socks were so dirty from walking across the carpet. The window to my room was halfway off the frame and made for a noisy night until they gad to come in and fix the bed. Then I pointed oit the window and they fixed that too. I stayed with Desert Rose 5 years ago. I was disappointed this visit. I am not usually this vocal but the injury and what they did to help offset was not nearly enough to cover how the rest of my trip was effected. I have been home over a week and my leg still had an open wound that still hurts, I am having to treat daily
