Sovereign Hotel

Kenya , Kisumu – Western region
KISUMU, Lolwe Drive Off Aput Road Milimani
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50 reviews shown

8/10

Excellent

05 Mar 2026

Anthony

The food is amazing. The entire staff is extremely professional, especially everyone in the restaurant. The hotel has a very unique design. The hallways and various sitting areas throughout the hotel look very homely (in a good way). From the pool area, to the huge bar lounge, etc, there are many soft chairs and couches to relax.

The 1st room we stayer in very outdated and needs renovations. However, the next day we were put in a different room and it was much nicer. The beds are large and comfortable. The TVs do not have Apps on them, so no Netflix, etc and not able to screen share from your phone.

So, when making a booking here, I would suggest that you call and specifically request for the most updated room, with a closed or partially closed shower. Unless you dont mind the bath tub that you can also stand in to shower, but no door. Overall, I would definitely return and recommend it to others.

Partner

10/10

Exceptional

01 Mar 2026

judith

Great place, clean and modern

10/10

Exceptional

13 Feb 2026

Lisa

Outstanding staff, extremely friendly and helpful

Business

10/10

Exceptional

11 Dec 2025

Theresa

Staff were exceptional 👌
Ambience great
Room spacious clean and modern
Royal breakfast❤️
we will definately come back
Thank you Sovereign hotel 🏨

Leisure Family

10/10

Exceptional

08 Nov 2025

Patricia

Very clean hotel and very friendly staff

Friends_and_family Family

4/10

Poor

19 Oct 2025

Bruce

Over all not what I expected and was given a different room then I paid for and the room was online at a cheaper price then I paid for and got no ro

Leisure Self

6/10

Pleasant

17 Oct 2025

Italo

I was relocated to Sovereign because my Expedia booking with Acacia was cancelled the day before arrival due to overbooking. I thought Sovereign would be a similar alternative but it was not. Only 2/5 days internet worked in my room with no effort to fix it. Showers did not have shampoo/soap in the dispensers. In one of the dinners, the rice served had clearly been left out for too long and was rancid. And I knew this before but I think hotels should have a basic gym.I don’t think I am returning.

Business Self

10/10

Exceptional

06 Oct 2025

James

We really enjoyed our stay. The hotel has very nice, helpful staff and a great character.

We only wish the pool wasn't under repair as that was a key reason we chose this hotel.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Colleen

The hotel staff, rooms, food were excellent!
I will definitely return

Business

10/10

Exceptional

24 Sep 2025

Andrew

It was great.

Business_and_leisure Partner

10/10

Exceptional

09 Aug 2025

Veryne

I was just impressed by everyone’s kindness they were all kind and sweet and asked us often if we needed something I really enjoyed my stay there

10/10

Exceptional

24 Jul 2025

Job

Good

10/10

Exceptional

23 Jul 2025

Eric

We really enjoyed our stay. The internal architecture was interesting. The staff was very helpful and friendly. They were quite flexible when we needed to change our plans.

Leisure Family

10/10

Exceptional

21 Jul 2025

Christopher

The staff were amazing, very helpful and attentive. The only downside was that the pool was being repaired so we couldn’t swim. Will stay there again though.

Leisure Partner

10/10

Exceptional

25 Jun 2025

Paula

Highly recommend!!!! Staff were excellent and so clean. Breakfast was so good. We were a group of 7 and they were so good to us. Everyone spoke excellent English. We definitely Will be back again.

Leisure Family

10/10

Exceptional

31 Mar 2025

Rajeev

Wish it had elevators, though

Business

6/10

Pleasant

08 Jul 2024

David

I stayed at the property for one week. The rooms were spacious but dated. Some fixtures need to be replaced (stained carpets, mosquito netting, shower curtains). Appeared to be mold on bathroom ceiling, and dead insect in bathroom on check-in. However, staff extremely friendly and restaurant was very good, although expensive by local standards. Wifi was sometimes inconsistent. Overall, I rate stay as average.

Self

6/10

Pleasant

22 Dec 2023

Jane

Beautiful location

Leisure Self

10/10

Exceptional

14 Nov 2023

Rochelle

Over and beyond

Everything was Top 10...The T.V needs more than 9 channels but the staff was Top 10..Asante

Friends_and_family Family

6/10

Pleasant

09 Oct 2023

Verified traveler

Ok but would not stay again

Probably would not stay again if I had a choice. Room door had a class panel on top which let light in at night and couldn't be changed. Plus you could hear noise from hallway. Bathroom shower area had some mold, etc. and needed a refresh. Restaurant was alright. Food took a long time to get. Breakfast was ok, nothing special. Staff was friendly and helpful.

Business

8/10

Excellent

17 Sep 2023

Karim

Very good hotel, nice and helping staff.

Leisure Family

10/10

Exceptional

13 Apr 2023

Dexter

Great place with spectacular views and great accommodating staff

Leisure Self

6/10

Pleasant

20 Feb 2023

Job

Great staff, perfect location. Property

6/10

Pleasant

29 Jan 2023

Sabina

The building is quite beautiful and has potential but the air conditioning didn’t work and water quality was very poor. We also had locked our room and found it unlocked the day we were checking out but no staff around - made us feel uneasy

Leisure Friends

10/10

Exceptional

08 Jan 2023

Amber

The staff is professional, kind and top notch.

Leisure Family_with_children

10/10

Exceptional

10 Apr 2022

Chris

Okay

Business_and_leisure Self

10/10

Exceptional

17 Feb 2022

Michael

International standard. Professional staff.

What a nice boutique hotel!! The staff members were truly professional and very well spoken, from the guard who you'd meet coming in to the front office, restaurant and room service.
The rooms are very clean, well decorated and cozy (my photos cannot do it justice). I booked the executive room the hopes of a view of lake. You could spot it in the distance from an angle but this will soon be difficult with the building propping up across the way. Breakfast was awesome and the hotel ambience was something else.
All staff members were attentive and always at my service if I needed anything. The personalised service provided made my birthday memorable. The room service ladies brought up the surprise cake that my som had ordered and sang in a very pleasant manner. I was very pleased. I got real VIP treatment that reminded me of many a international hotel. I was very appreiative of late check out which meant a lot due ot my evening flight. I got to enjoy the rest of the facilities before taking a taxi to the airport. I'll be back for sure.

Self

4/10

Poor

07 Feb 2022

Purba

While the hotel rooms are spacious and nice the maintenance is poor. There were problems with internet all through the week long stay. There was problems with hot water that took several days to fix. There is mold in the bathroom and bedsheets were torn. The hotel has seen better days. The staff were friendly and helpful but the overall stay was disappointing!

Business

10/10

Exceptional

31 Jan 2022

Craig

Perfect place to stay for work or pleasure travel to Kisumu

Business

8/10

Excellent

09 Dec 2021

Daniel

The stay was great but they need to subscribe for better tv channels

Business

8/10

Excellent

15 Nov 2021

Tracy

Lovely stay

A hotel we have stayed at several times, always feels like coming home.

Business

10/10

Exceptional

06 Jun 2021

Craig

Once again the Sovereign Hotel did an excellent job to make me feel at home for my week long stay.

Business

8/10

Excellent

25 May 2021

Maureen

Good change

Quite impressed, there was positive change compared to my previous stays. The management seems to be working on the previous complaints.
It’s a good property in a good quiet n safe location. Management should work on keeping the standards.

Friends_and_family Family

4/10

Poor

18 May 2021

Verified traveler

Not exactly what is advertised . Looks amaizing on the net but kind of an old building on the ground...not worth the amount shown

Leisure Self

8/10

Excellent

13 Mar 2021

Maureen

Can do better

The hotel is generally good only that they need to improve on being thorough with their cleaning, and service at the restaurant. Seats in the room had this strong dusty smell which was quite uncomfortable considering both my kids are asmatic. The hotel too need to focus on maintenance, i.e sockets, bathroom area.
Restaurant is a big disappointment, Ordered for food and the first time the chips masala came full of lemon and was unbeatable. Second time ordered for fish fillet and stir fried chicken, the fish came in raw had to return it back, chicken was full of tumeric and uneatable too. The waitress serving us offered to call the chef for for us to explain our dissatisfaction and he declined coming up to talk to us.... and to make it worse we were charged for both meals. The hotel should seriously pay attention to their kitchen section.

Friends_and_family Family

8/10

Excellent

27 Feb 2021

Verified traveler

Its cool place to live coz its a quiet pleasant environment

Business Friends

10/10

Exceptional

07 Nov 2019

Marco

Lovely and spacious rooms, tranquil setting and vibe, very helpful staff, good food. Location is great — convenient to center of Kisumu and to Lake Victoria. I felt like I was being taken care of I b the most wonderful way.

Business Friends

10/10

Exceptional

04 Feb 2019

Verified traveler

Nice charming hotel in Kisumu

The hotel was clean, nicely appointed and a great place to stay in Kisumu. Staff were welcoming and friendly, I would recommend at the place to stay.

8/10

Excellent

18 Dec 2018

Verified traveler

Practical and comfortable business hotel, with excellent wifi. Service efficiency has some potential for further improvements.

10/10

Exceptional

06 Mar 2018

Verified traveler

Good hotel

Pleasant service. Breakfast is decent. Power went out a few times due to rain storm, glad they have a generator. Wifi very slow, seem to be a conference going on.

8/10

Excellent

05 Mar 2018

Verified traveler

Nice stay for business trip

The rooms are nice. The restaurant menu selection has been expanded. The wifi was slow most of the time. Much of the staff friendly and have been there for a number of years, which makes me happy to stay at a place where people enjoy working.

8/10

Excellent

04 Mar 2018

Verified traveler

Nice Kisumu hotel

My preferred hotel in Kisumu, as it has a restaurant on site, nice sitting area in room and pool area to relax. The wifi was very slow during this visit. Glad for the air conditioning as it was very humid.
The in-room refrigerator is connected to the electric unit which only works when the room key is present, therefore if you leave, the refrigerator turns off so your items will not stay cold.

8/10

Excellent

31 Jul 2017

Verified traveler

The service was impeccable and the rooms are very clean and comfortable. The only downside is unreliable internet connection.

8/10

Excellent

15 Mar 2017

Nancy

Just Great

Very much enjoyed the hotel, the pool, the restaurant, and the staff. The best hotel in Kisumu!

Family

2/10

Poor

01 Mar 2017

Verified traveler

Did not have my reservation. Disorganized management.

8/10

Excellent

10 Apr 2016

Anders

Excellent hotel

Everything to our satisfaction except the very slow restaurant!

8/10

Excellent

30 Nov 2015

Andrew

Probably the best hotel in Kisumu

Whilst I've not stayed at other hotels in Kisumu the Sovereign was very nice and definitely has a reputation as the best hotel in town. The facilities, though a little limited are very nice and the level of service was excellent, in a relaxed friendly way. The only reason I gave them a 4 overall was some difficulties concerning my bill on checkout. The reception twice informed me that I had to pay for the room, even though I had already paid for it through Hotels.com. The problem was eventually resolved, but took some time.

8/10

Excellent

19 Oct 2015

Rachel

Comfortable

A very comfortable hotel in Kisumu but fairly basic for the price. My room had a nice view of the lake and the aircon worked well, which is something that can be quite hard to find! Staff here are really great but service in the restaurant is pretty slow.

8/10

Excellent

31 Aug 2015

Verified traveler

Lovely Kisumu Hotel in Leafy Neighborhood

The Sovereign Hotel is the nicest in Kisumu, situated in a leafy suburb on the outskirts of town. The rooms are spacious, although somewhat sparsely appointed. The pool and lounge area surrounding it are lovely. The breakfast is rather disappointing and the service can be rather slow (even by Kenya hotel standards).

8/10

Excellent

30 Aug 2015

PRATEEK

Kisumu-Kenya

Excellent hotel, very clean and spacious room. Staff was very friendly. The girl leah at the reception was very helpful. Only improvement I would seek is in breakfast (to provide more choice)