Hotel Terranova

2/10

Poor

05 Jun 2026

Nadia

The room had a dusty smell right through. Some of the staff wasssss sooooooo unmannerly omg. The water that was suppose to be hot was barely warm, no iron, no hair dryer stupse and the list goes on.The restaurant staff was the only mannerly staff thumbs up to them. But I would neverrrrrrrr recommend there to no one. It's not ready yet sorry but that's the truth.... \"Hotel Terra\"

Family

8/10

Excellent

27 May 2026

Luis Alberto

Todo estuvo bien, en la habitación las sabanas se mostraron algo sucias

Partner

10/10

Exceptional

22 May 2026

Ibeth

Excelente servicio. Buena atención.

8/10

Excellent

18 May 2026

Shanice

It's a relatively centrally located and good budget hotel. The staffs were receptive, helpful and accommodating. I'd definitely go there.

Partner

4/10

Poor

13 May 2026

Jesus

They did construction on the bathroom one floor above me for five of the seven days I was there. Loud grinding, scraping noises for five to six hours a day. I asked for a different room and they said they would try to reaccomodate me. Staff was indifferent.

Self

8/10

Excellent

09 May 2026

JuanC

Good staff

8/10

Excellent

08 May 2026

Perez

Hotel bien ubicado en el centro de la ciudad excelente atencion

Family_with_children

4/10

Poor

25 Apr 2026

Nicky

So most of the staff were really nice there was a huge language barrier from English to Spanish Google translated a lot to help. The hotel was nice and the location was great probably not another visit to this hotel. We had a lot of issues checking in and when we got to our room, our bathroom was flooded and I was not able to get fresh towels. I had to beg the front desk and the staff to get some extra towels so that when the water leak was happening, my parents wouldn’t slip in the bathroom. It took almost 30 minute conversation. Then there was the ordeal of the ice they wouldn’t allow me more than just 2 cups of ice and there are five of us in the room. Then there was the thing of the air-conditioning it took almost 3 hours for them to come and fix the air conditioning in our room. I have two kids and two older people. You can imagine how tense that three hours was in the room. We were also supposed to have complementary breakfast at the hotel but did not get it at all. I even asked about it and showed them a check out. There was $100 deposit which was fine. Didn’t know about that but that’s usual, but then what happened is that they added on some extra taxes and fees that was not a part of the original bill that was annoying to under understand why they were charging additional fees right now right the room itself wasn’t too bad. The room did why didn’t needed to do. It was for two nights wasn’t bad. down the street on the block was an amazing coffee shop Toasta.

Friends_and_family Family

6/10

Pleasant

22 Apr 2026

Alethia

Good enough for the money

Friends

2/10

Poor

19 Apr 2026

Carlos

Taxes / Fees is usually included at reservation price and they charged me again at the check in. Paid taxes twice.
Hotel has mold and a strong smell overall.
My bathroom door was broken, falling down and couldn’t be closed.

It’s a cheap place, but they could be more careful with these “details”.

Self

10/10

Exceptional

07 Apr 2026

William Rahming

Yes

8/10

Excellent

02 Apr 2026

MARIA FERNANDA

You have restaurants very close and a gas station.
The bathroom was old, towels were clean but stained.

Family

8/10

Excellent

30 Mar 2026

Jesus

the air conditioner was in a a bad location facing the bed

Self

10/10

Exceptional

26 Mar 2026

Amador

Todo muy bien, personal excelente

10/10

Exceptional

26 Mar 2026

Belanyer

Excelente ubicacion ,espacio de la habitacion y personal amable…100% recomendado

Self

8/10

Excellent

24 Mar 2026

Reinhard

Mi habitación olia un poco raro, olia a viejo

10/10

Exceptional

23 Mar 2026

steven

Great stay only thing was a/c was leaking water otherwise Great place

Partner

4/10

Poor

20 Mar 2026

Dwight

No bar. A/C ok.

Self

4/10

Poor

17 Mar 2026

Virendra

room not clean, staff was ok and property outdated. Bedbugs bites on my arms and legs would not stay here again!

Friends

8/10

Excellent

16 Mar 2026

Jesus

Todo bien

8/10

Excellent

11 Mar 2026

JuanC

Clean room

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Jermaine

Close to shops, and restaurants. Staff were always friendly and ready to serve. It was a great experience.

Friends

4/10

Poor

08 Mar 2026

Karla

Rooms smelled muggy

4/10

Poor

02 Mar 2026

Elsie

Not to inviting. Not a great first impression. The staff was not as expected. Stunk throughout of raid
Plumbing not so good.

Friends

10/10

Exceptional

26 Feb 2026

David

Excellent value.

Self

4/10

Poor

30 Jan 2026

Beverley

Staff support was indifferent to my needs. Room did not feel clean. Bed was very uncomfortable and only a light cover on it.

Leisure Self

8/10

Excellent

29 Dec 2025

Rupam

Good place if you want to stay on budget in a great location. Great restaurants and cafes within walkable distance,and a short walk/ uber away from a train station. Safe surroundings.

Family

8/10

Excellent

08 Dec 2025

Justin

Always a great stay. Only two things Ive mentioned before. A lamp near the bed to read and would add atmosphere. ( CHEAP) Also 2 cheap wash clothes per room in addition to towels. (CHEAP) Both improvements for cheap

Business_and_leisure Self

8/10

Excellent

04 Dec 2025

Erin

Easy check in and the driver they arranged was amazing!

Leisure Friends

6/10

Pleasant

26 Nov 2025

Karen

Its exactly what you can expect for the price. Photos does it justice and the placed looked exactly as pictured. The room had a really weird smell between sewer and humidity but my nose got used to it pretty fast, nonetheless it was really clean and the bed and pillows were comfy. The room itself was spacious and the views were really nice.

Leisure Self

10/10

Exceptional

18 Nov 2025

Joel

Very excellent

Business_and_leisure Self

10/10

Exceptional

15 Nov 2025

Joel

Overall very good experience

Business_and_leisure Self

10/10

Exceptional

30 Oct 2025

Richard

Nice check in. Air conditioning, TV and WiFi work well. View of beach from room. Room very spacious but no dresser for clothes. Wonderful pool on the roof with great view. In elevator PB means ground floor so don’t get lost. Close to restaurants and night life, Great front desk

Friends_and_family Family

2/10

Poor

29 Oct 2025

JuanC

The lady at the counter, very aggresive when she should first welcome us. Suggest the owner of the hotel, to trained her. The first time it happens.

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Armando

The area around the hotel is great. There are many restaurants. The hotel is OK for the cost. I killed two roaches in my room. There are no lamps in the room. The room is very basic. The bathroom was OK and the shower worked very well, which is important to me.

Business Self

10/10

Exceptional

25 Oct 2025

Daryl

Central location decent food nearby

Leisure Friends

10/10

Exceptional

23 Oct 2025

Mohammad Nazmul

Supportive staff

Business Self

10/10

Exceptional

14 Oct 2025

Anna

Solo female traveler. Felt safe and comfortable walking around the neighborhood, shopping, and eating. Close to the pretty walking path that crosses over the parkway.

Leisure Self

8/10

Excellent

04 Oct 2025

Natalie

I didn't like that no one spoke Enough England to hold a conversation. Area made it difficult to use public transportation. Spent a lot of money on taxi.

Leisure Friends

2/10

Poor

24 Sep 2025

Alizon

I arrive late and I went to the room and dropped the bags then I went to front desk and I complained that the room smell like paint and since I was heading out to meet with friends I requested a new room but when i came back the only answer was that there were no rooms available, I couldn't sleep with the strong smell of paint

Next day after checking out, we requested if we can go to the rooftop and they declined since we were already checked out

Worst hotel, bad staffing (front desk)

Business_and_leisure Friends

4/10

Poor

11 Aug 2025

Leevan

The first room that was given to us smelled musty. It made me feel sick, my chest was hurting from the awful smell. Then when they changed the room it smelled like the locker room of athletes. The exterior wall on the building had a large hole. Property has potential. Need some upgrading and maintenance.

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Denis Andrew

Good

8/10

Excellent

26 Jul 2025

JORGE LUIS

The hotel's location is excellent, close to restaurants, banks, and the metro.
The only thing is they charge 10% more of the
rate, as a tax even when the tax was supposed included

10/10

Exceptional

06 Jun 2025

Pedro

Great

Self

8/10

Excellent

01 Jun 2025

Marcello

Well maintained, far from shopping and local stores for snacks

8/10

Excellent

26 May 2025

Espen

Very central location, near to lots of things, safe neighbourhood

Business

8/10

Excellent

17 Feb 2025

Tung

Very friendly staffs. Parking is kind of tricky.

Leisure Self

4/10

Poor

09 Feb 2025

Feri

The problem there, was they didn’t give us the room I booked, I booked standard room and they gave us double room, also in the room didn’t have even napkins, no iron no cups, no shampoo nothing , just two beds that’s it. And the receptionist didn’t try to make us happy. They said if you are not satisfied you can cancel your booking from Expedia , but our booking was non refund

Leisure Friends

4/10

Poor

06 Feb 2025

Gregory

Stayed for just a few hours was intransit for a flight. The room had a faucet leak. I didn't reported to frontt desk because i stay was short

Leisure Family

8/10

Excellent

05 Dec 2024

Christian

C

Leisure Self

2/10

Poor

15 Nov 2024

Will

YOU WILL REGRET STAYING HERE! The property was dirty, as were the rooms, which were moldy and caused me respiratory issues. I couldn't sleep at all the first night, left that morning bright and early, demanded a refund and no response was given to me. I will be disputing the charge with my credit card company.

Leisure Self

10/10

Exceptional

08 Nov 2024

Dwight E

Request for Early Check-in Granted

My request for an early check-in was granted to 1pm.

Friends_and_family Friends

6/10

Pleasant

30 Oct 2024

mario

I like how alot of bars and rest was around and stores I didn't like how at midnight I'm sleeping and I'm hearing.noise like door slamming and anyone can have access inside

6/10

Pleasant

21 Oct 2024

Dwight E

New 3pm Checki-in Time

I. have been going twice a month for over 2 years and always checked in around 1pm, even though check in time was 10am. At the end of September the check in time was changed to 3pm! As usual, I was there at 1pm and was told 3pm is the new check in time. I.was visibly upset and was able to get my room at 2pm.
The driveway and steps to the lobby has been under construction for more than 6 weeks. It's noisy and dusty as well as hazardous.

Friends_and_family Friends

10/10

Exceptional

14 Aug 2024

Alfred

My experience was good i would refer them

Leisure Family

10/10

Exceptional

12 Jul 2024

Aaron

Our stay was good enough and satisfactory

The hotel is in an ideal position for those who do not have car, as there is a lot of traffic. It has its own restaurant with decent service except that two young servers were not as friendly as the girls at the reception. The hotel should provide them with better customer service training.

Partner

10/10

Exceptional

28 Jun 2024

Martina

An awesome location

I love the location of this hotel, it is close to alot of things like, hospital, food places malls supermarkets and a park. I would definitely recommend this place. My only problem is that there is no iron available for use, but other than that it is awesome and the staff is welcoming.

Partner

10/10

Exceptional

17 Jun 2024

Carolina

Buen lugar

Clean, quick check in.

Friends_and_family Friends

10/10

Exceptional

06 Jun 2024

Fredy

Good price and location. Excellent service

6/10

Pleasant

25 May 2024

Philip

Affordable but it was musky smelling and room were pretty humid. Dated.

Business Self

6/10

Pleasant

02 May 2024

Ethel

Noisy, staf not friendly, limited menu although the young lady who took my order was helpful and polite but the young lady who brought my order didn't come directly to me with the order she stopped to chat when she could have given me the order then chatted.

Leisure Self

6/10

Pleasant

12 Apr 2024

Joel

Its a basic place, cheap enough, has a/c and a bed location is good

Leisure Self

8/10

Excellent

05 Apr 2024

Shomari

Hotel was nice for my short stay

Leisure Friends

10/10

Exceptional

29 Mar 2024

William

This hotel is not a 5 star hotel, but I feel it is a very good value for the price. Easy check in, rooms are clean, and the restaurant has a limited menu but gives tasty meals. I also feel the Flan is excellent. The hotel has a pool on the roof, that lets you have a pretty view of the city.

8/10

Excellent

23 Mar 2024

Abel

Buena ubicación

Leisure Family

6/10

Pleasant

12 Mar 2024

Alberto

Some people was talking in hight level early in the morning

Business Partner

10/10

Exceptional

11 Mar 2024

José Antonio Rodríguez

Awesome service

10/10

Exceptional

09 Mar 2024

Justin

Alwaysva good stay at Terranova

Leisure Friends

8/10

Excellent

02 Feb 2024

Philip

Didn’t like check in despite arriving at 2pm i was told I would have to wait an hour for my room to be ready

Leisure Self

8/10

Excellent

28 Jan 2024

Gerald

👍

Business

6/10

Pleasant

27 Jan 2024

Gerald

😏

Business

6/10

Pleasant

14 Jan 2024

Marie-France

The showers need to be fixed so they leak

10/10

Exceptional

28 Dec 2023

Harry

The staff are smiles and so helpful, restaurant is awesome and the PRICE for this is so perfect.

Business_and_leisure Self

10/10

Exceptional

27 Dec 2023

Harry

Easy to say, right in the heart of Panama City. Check in took about 3 minutes. The staff, are smiles and helpful. And thier restaurant is great food and zen on relaxation.

Business_and_leisure Self

8/10

Excellent

24 Dec 2023

James

The customer service was great. Everyone I encountered were very nice and helpful. The receptionist even help to coordinate a Tour to San Blas Islands for me.

Leisure Self

10/10

Exceptional

10 Nov 2023

William

Easy check in, the restaurant serves good food, clean, and comfortable. The hotel is older, but seems well maintained, and the price is very affordable. And I don’t need super new and shiny to have a comfortable happy stay.

Leisure Self

10/10

Exceptional

16 Oct 2023

Antonio

Hotel Terranova my favorite

I have stayed at Hotel Terranova several times this year 2023 it is two star hotel that I really like it for many reasons like for example the location is excellent as it is close to everything like banking, businesses, the metro station, night entertainment, restaurants, etc.
The personnel is very friendly, respectful and always helpful.
The restaurant breakfast and meal choices are excellent.
As to the cleanliness there's personnel doing daily cleaning and they are always caring for you.
Best hot shower of Panama, no doubt about it, but the shower pan on all rooms need some renovations.
I have mentioned on previous reviews that the hotel needs better illumination on all rooms.
Air Conditioning is excellent as well.
The hotel offers bicycle rentals and transportation service for a fee to and from the airport.

Business Self

10/10

Exceptional

06 Oct 2023

Antonio

Hotel Terranova

I have stayed at Hotel Terranova several times this 2023.
Very well located at walking distance from Calle 50 in Bella Vista.
Near restaurants, at walking distance to the El Carmen Metro station, just near everything.
The pool is great and well kept
The restaurant is good.
As to the illumination of the room they need improvement as rooms are too dark
All rooms need a refrigerator.
Air conditioning in every room is amazingly cold.
The shower area in all rooms need better maintenance.
I have used in the past the parking which I find a bit tight but extremely secure.
There are no safe boxes in the rooms but reception offers rental safes in the reception. The safe boxes are bank type, very secure.
The entire personnel is respectful, courteous and attentive.

10/10

Exceptional

14 Aug 2023

Craig

Above and beyond!

The staff were dilligent, patient, and creative in finding a way to get our $100 cash deposit back to us when my family had a mixup during a split check-out. They contacted my by email and came up with and used WhatsAp to coordinate getting it to my son's family via the hotel's airport shuttle. Great customer service!

Friends_and_family Family

10/10

Exceptional

11 Jul 2023

Harry

Best bang for your dollar.

Leisure Self

10/10

Exceptional

09 Jul 2023

Harry

First off the hotel staff are amazing and the price can not be beat.

10/10

Exceptional

11 Jun 2023

CHRISTIE

Great price for Downtown city area. Everything was close by- food, shopping, tour bus. We felt very safe walking around. Great city skyline view from room and rooftop pool area. Pool was very nice looking and clean. A plus also is that they have luggage storage. We checked out and stored our luggage till 3 pm in order to go sightseeing. No extra charge. Would recommend.

Leisure Partner

6/10

Pleasant

18 May 2023

Maikel

El hotel está bien pero una discoteca cerca del hotel hace mucho ruido toda la noche

Leisure Family

10/10

Exceptional

21 Apr 2023

Brian Dale

Close to Avenida Balboa with great dining options available. Also, Casio Viejo was easily accessible.

Leisure Family

10/10

Exceptional

08 Mar 2023

Sanjay

Very friendly staff, could use some amenities in the rooms.

Leisure Friends

6/10

Pleasant

24 Feb 2023

Bruno

It's very centric with many restaurants within walking distance

Business Self

10/10

Exceptional

11 Jan 2023

Danilo

Centrally located to everything.

Business_and_leisure Partner

8/10

Excellent

27 Sep 2022

Randy

I liked the swimming pool. Refrigerators in the room. I didnt like the moisture and i would suggest some dehumidifier may help correct that. The bar/restaurant only had one national beer brand and that was disappointing.

Business_and_leisure Partner

10/10

Exceptional

24 Sep 2022

Brenda

Attentive staff, great reasonable priced stay

Leisure Partner

8/10

Excellent

20 Sep 2022

Nouleen

Everything was okay .

Leisure Friends

8/10

Excellent

13 Sep 2022

Alberto

EL AREA DE LA DUCHA NO LO LIMPIAN DIARIAMENTE,NO HAY DONDE COLOCAR LA ROPA Y UTENSILLOS DE LIMPIEZA Y ROPA INTERIOR

Leisure Family

8/10

Excellent

10 Aug 2022

Luis Joel

Personal was nice. Location is great, view is spectacular. Prices for the Restaurant are good as well! Needs some updates, but worth it

Leisure Family

6/10

Pleasant

22 May 2022

Ronald

Good location and quick check in.

Business_and_leisure Family

8/10

Excellent

07 Feb 2022

Daniel

Adequate and comfortable

ADEQUATE ROOM, hated the step up to the bathroom, bed fairly comfortable, tv too small for the size of the room. Great walking location for bella vista. Staff freindly, breakfast too expensive for what you get, cannot recommend. Lots of other food options nearby. Parking lot a litle steep incline and very tight. All in , a decent place for the value.

Self

8/10

Excellent

05 Dec 2021

Alberto

Nothing

Business Self

10/10

Exceptional

28 Oct 2021

Bruno

Very centriaclly located. Many restaurants nearby.
Does not have a closet or a drawer in the room

Business Self

10/10

Exceptional

06 Sep 2021

Genie

The property is conviently located, it's clean, and the price is good.

Leisure Friends

10/10

Exceptional

14 Aug 2021

Verified traveler

Lo único que deben mejorar es la ensalada, mucha lechuga

Business Self

8/10

Excellent

13 Aug 2021

Verified traveler

Good place for budget minded traveler

Leisure Self

10/10

Exceptional

30 Dec 2020

Verified traveler

Clean and safe entry and tremendously accommodating and helpful staff. Elevator, room, and restaurant are all very clean and enjoyable. Food is good and also have some great views of the city. Nice large bathroom and shower as well! Definitely the affordable and enjoyable option when going through Panama City!

Leisure Self