Netherlands
, Enschede 
Elizabeth
The hotel is in a beautiful building easily accessible to the train station. The restaurant is excellent. The room was big, clean, and in good condition.
However, there is no staff at this hotel. One of my two mobile keys did not work, so I could only get into the building from one side of it. There is no breakfast so I bought food at a local supermarket and then discovered that my fridge didn't work. First I sent the hotel a message about the key and the fridge- no response. One phone number I had for the hotel did not connect to anyone. After digging for a while through all the correspondence I found another phone number, called it, was told they would send someone to fix the fridge and the door (it was clear that they knew the door wasn't working), but when I came home that evening nothing was fixed. I sent another message- no response. The elevator seems to be electric and runs out of power so do not stay it this hotel if you need to rely on an elevator. I was too afraid to use it given that the hotel is unstaffed- I could have been stuck. Lastly, there are not enough lights in the room to read or see much. It is more of a romantic, atmospheric lighting. If all of this is ok for you, it's a beautiful hotel. I would have preferred a hotel with someone working there.
However, there is no staff at this hotel. One of my two mobile keys did not work, so I could only get into the building from one side of it. There is no breakfast so I bought food at a local supermarket and then discovered that my fridge didn't work. First I sent the hotel a message about the key and the fridge- no response. One phone number I had for the hotel did not connect to anyone. After digging for a while through all the correspondence I found another phone number, called it, was told they would send someone to fix the fridge and the door (it was clear that they knew the door wasn't working), but when I came home that evening nothing was fixed. I sent another message- no response. The elevator seems to be electric and runs out of power so do not stay it this hotel if you need to rely on an elevator. I was too afraid to use it given that the hotel is unstaffed- I could have been stuck. Lastly, there are not enough lights in the room to read or see much. It is more of a romantic, atmospheric lighting. If all of this is ok for you, it's a beautiful hotel. I would have preferred a hotel with someone working there.
