Name: Sheraton Chihuahua Soberano
Address: Barranca del Cobre # 3211, Chihuahua, 31125, MX

4/10

Poor

15 Jul 2026

Marco

Todo muy mal.

10/10

Exceptional

06 Jul 2026

Silvia

Muy buen servicio y la alberca super y tienen bar y fueron muy amables

Family_with_children

10/10

Exceptional

06 Jul 2026

Silvia

Me encanto ...muy limpio y el servicio ni se diga ...

Family_with_children

10/10

Exceptional

02 Jul 2026

laura

The food is great

Partner

8/10

Excellent

23 Jun 2026

Annabel

Our rooms ac was not working

Family_with_children

10/10

Exceptional

15 Jun 2026

Jose

Great place to stay

Family_with_children

10/10

Exceptional

12 Jun 2026

Nathaniel

Beds comfy. Rooms clean. Breakfast delicious. Staff amazing! What more could you ask for ☺️
Gorgeous views of the city and a very relaxing pool.

Friends

6/10

Pleasant

12 Jun 2026

Jessica

Some of the staff was extremely kind and helpful such as the front desk and bartenders but the dining room staff was very rude.

Friends

6/10

Pleasant

24 May 2026

Rafael

It is a nice property with lack of maintenance, the rooms are very spacious, the bed confortable, nice pool, but the restrooms ara ugly, they have not any change or improvement since they were built
The shower is not good and the vanity very small

Family

2/10

Poor

14 May 2026

Claudia

LOS DESAYUNOS TODOS LOS DÍAS FUERON LO MISMO TODO IGUAL POR 4 DÍAS COMER LA MISMA COMIDA PSS NO ,
EL PAN ESTUVO DURO EN EL DIA SIGUIENTE CREO ERA EL MISMO DEL DIA ANTERIOR
LA LIMPIÉZA DEL CUARTO ESTUVO BIEN.
PERO MUY MAL SERVICIO LAS SUITES NO CUENTAN CON REFRI NI CON MICROONDAS ENCARGUE HIELO Y JAMÁS ME LLEGO LOS CURTOS ESTÁN VIEJOS EL BAÑO TIENE MOHO Y EN LA ESQUÍNA ARRIBA 👆 ESTABA DAÑADO EL TECHO DEL BAÑO 🛀 EL LOBBY SÚPER CALIENTE NO HAY AC NO RECOMIENDO ESTE LUGAR
DEJÉ UNA NIEVE Q LA IBAN A PONER EN EL CONGELADOR LA NIEVE ESTABA DERRETIDA AL MOMENTO Q SE ENTREGÓ

10/10

Exceptional

04 May 2026

Marco

I always enjoy staying in Sheraton Soberano is past it’s prime but still good.

Partner

6/10

Pleasant

27 Apr 2026

Jennifer

This hotel was probably the most amazing hotel about 20 years ago. While the hotel it self is beautiful, so many things are falling apart.
I’ll start with I would absolutely come back. There are just things that need to be addressed.
The pool furniture needs to be completely replaced.. no stretch anymore in the lounging chairs you fall right onto the metal poles. The covered seating has warped wood so no longer flat and hard to sit on. The shower head in our room was nearly broken, water spewed everywhere and nearly flooded the bathroom for every shower. No canned lights in the room and it’s somewhat dark in the room. Only had lamps but that broke and had to be taken for replacement on day 2. I had to walk to front desk for replacement phone because it was broken too.
Honestly this hotel has so much potential. I heard from other travelers in our group that stayed elsewhere and this appeared to be the best option, but it really needs some updates. I would come back but would hope hotel would address things that are falling apart.

Family_with_children

6/10

Pleasant

19 Apr 2026

Jesus

They have 1-2 wedding's per day, a lot of noise, one can not sleep well…

Self

6/10

Pleasant

16 Apr 2026

ANTONIO

Muy decaído el hotel

Partner

6/10

Pleasant

15 Apr 2026

Gabriela

Hotel needs maintenance and paint (carpet! Furniture, doors, walls, bathrooms, tile)

A shame that such a nice building is left neglected to the passage of time. Plus is not cheap. Was expecting it would be better kept

10/10

Exceptional

19 Mar 2026

Francisco

I go here everytime i visit

10/10

Exceptional

10 Mar 2026

Beatriz Adriana

Excellent

Family

10/10

Exceptional

09 Mar 2026

Blanca

Everything was great! The personnel very kind and helpful. And the breakfast buffet was the best!

Family

8/10

Excellent

07 Jan 2026

Luis

Pool was Close 😡

Partner

4/10

Poor

14 Dec 2025

Emily

Very disappointed with the two rooms reserved.
We there for a wedding celebration.
I had reserved two rooms.
We were part of the wedding party.
As we had get ready and on a schedule for photos to our surprise no running water for a hours. The arm chair was dirty (photos taken), carpet had stains, old bath towels and only two in the bathroom.
Very disappointed being that this was the Sheraton. We traveled from Los Angeles.

Leisure Family

6/10

Pleasant

01 Dec 2025

Adan

Fitness room area was not as it used to be, no water, no towels, treadmill out of order, no tv control…

Business

4/10

Poor

01 Dec 2025

Cameron

The hotel rooms need an update. Shower has cracks and stains all over the tile. No water control in the shower, so it basically started to flood into the rest of the bathroom.
The air conditioner didn't work. Maintenance had to come 5 times before it was blowing any sort of cool air. Service was good and lobby bar area was nice.

Friends_and_family Family

8/10

Excellent

27 Oct 2025

Manuel

Gym area needs attention

8/10

Excellent

04 Oct 2025

Armando

Un hotel verdaderamente hermoso pero ya urgido de una profunda remodelación. Staff amable y servicial, salvo por el de la alberca que no te pelan.

Partner

8/10

Excellent

22 Sep 2025

César

Mucho ruido y musica horrible en la fiesta mexicanca

Partner

6/10

Pleasant

17 Sep 2025

Jason

The bathroom ceiling had a water leak. Which fell directly on the toilet. Very inconvenient to get dropped on by a water leak while using the restroom.

6/10

Pleasant

03 Sep 2025

Hector

The room we got was in bad shape, broken bathroom sink countertop, towel rack bent and ceiling drywall was in need of repair. Mentioned these things to the front desk and a wall outlet was the only thing repaired. We were never offered another room for our 5 night stay.

Leisure Family

10/10

Exceptional

03 Aug 2025

Murilo

Nice place

Business Self

4/10

Poor

29 Jul 2025

Graciela

Room was dirty smelled bad

Leisure Partner

10/10

Exceptional

18 Jul 2025

Teresa

Súper dirty
Old They Need to remodel this hotel

Leisure Partner

6/10

Pleasant

15 Jul 2025

Ana

El personal muy amable, pero hubo muchos detalles en el cuarto, por ejemplo una cucaracha en el baño, y se preguntaran, UNA cucaracha solamente, bueno para ser un hotel de tan prestigiosa cadena pues si, eso es demasiado, y también la taza del baño se undia de que era de poquisima calidad, la luz de uno de los espejos no funcionaba, una de las lámparas tenia el foco fundido, solo habia un gamcho en el closet, no habia refrigerador, solo estaba el mueble donde se supone que va, era mi 1ra vez qué visitaba ese hotel y no me quedaron ganas de volverme a quedar...

Leisure Family

10/10

Exceptional

12 Jul 2025

Luis

Clean and very nice

Leisure Family

10/10

Exceptional

11 Jul 2025

Gerardo

front desk ladies where great , very helpful ...tks we will be back

Friends_and_family Family

6/10

Pleasant

29 Jun 2025

Armando

Ok

10/10

Exceptional

21 Jun 2025

florence

Everything great though not an area to do anything within walking distance

Friends_and_family Friends

4/10

Poor

17 Jun 2025

Javier

Tristísimo que hayan llevado a un hotel tradicional de Chihuahua a esto. Malas instalaciones, mal servicio, no regreso.

Business Self

4/10

Poor

05 Jun 2025

Ji Young

It was my go to whenever I go to Chihuahua. But this time, a big disappointment. From luggage dragging bell man from not so friendly front desk.

Business

2/10

Poor

15 May 2025

Jose

Terrible

Leisure Self

10/10

Exceptional

11 May 2025

Brandon

Me and my wife love Sheraton Chihuahua Soberano. Every time we are in Chihuahua, that is where we stay. We are retuning customers and will be for the future. Keep up the great job Sheraton Chihuahua Soberano!

Leisure Family_with_children

10/10

Exceptional

08 May 2025

Sulema

Service

4/10

Poor

20 Mar 2025

Verified traveler

Disappointing

The service is very slow at the restaurant and other areas. I had to call several times to request the laundry service. The hotel in general, and the rooms need maintenance: old/dirty carpets, towels and tablecloths with holes. No shower gel or soap in the shower/bathtub.
This is not a Sheraton quality service

Business

10/10

Exceptional

15 Feb 2025

Jaqueline

Excellent as always! Thank you.

Leisure

2/10

Poor

04 Feb 2025

Verified traveler

I was hoping for the best. But this property is rundown and should be listed as a 2 stars the best.
Do not stay in room 138. AC does not work and way too hot. I asked them to assist, but no one came to fix it. I had to sleep in a hot room.
Nice to see from the outside, but the rooms are not worth the price.
Terrible experience.

Friends_and_family Family

10/10

Exceptional

03 Feb 2025

Javier Mauricio

Best Hotel in town!!!!!

10/10

Exceptional

02 Jan 2025

Arturo Muñoz

It's a nice hotel the carpet is a little old in my opinion. But everything else looks nice.

10/10

Exceptional

28 Dec 2024

Pedro

Excellent location and service from all staff

Leisure Partner

6/10

Pleasant

21 Dec 2024

Karla

Habia un grillo en la habitacion y está muy muy viejo el hotel..

Business_and_leisure Family

10/10

Exceptional

19 Dec 2024

Jaqueline

Great place to stay.

Leisure Family

10/10

Exceptional

04 Dec 2024

Jazmin

Great location, definitely coming again!

Leisure Family_with_children

10/10

Exceptional

03 Dec 2024

Alfredo

Excellent

4/10

Poor

02 Dec 2024

Sulema

Rooms, window, elevator and the carpets at the rooms are dusty and durty

Business_and_leisure Family

10/10

Exceptional

24 Nov 2024

Mario

Chihuahua up and coming with dynamism a new food centric experience in the city to be welcome into this tag majal of property with an infinity pool with great view of this great city. The room in older side but very well cared for. Bar closes early but staff is amicable to allow you to close your business. In chihuahua this is one of the two top options for any travelers. Staff was flexible with policies on a per guess basis to satisfy your requirements and because it’s a culture of service at a high level that maintains this property

Business Partner

10/10

Exceptional

11 Nov 2024

Jazmin

Great

Leisure Family_with_children

10/10

Exceptional

02 Nov 2024

Jose

Buen customer service

Business_and_leisure Self

8/10

Excellent

01 Nov 2024

Yosephine

Needs to be modernized but all and all it’s beautiful.

Leisure Partner

10/10

Exceptional

28 Oct 2024

Jose Luis

Excelente hotel, el desayuno buffet buenisimo.

6/10

Pleasant

23 Oct 2024

Roxana

Lumpy pillows.

Lobby looks great, very inviting and updated. The service was okay. I would expect better from the looks and the pricing. Our room was average but the pillows were very worn and lumpy. The bathroom shower water had a very bad odor of sewer. We had to keep the bathroom door closed so it would not sell up the whole room.

Friends_and_family Family

8/10

Excellent

19 Oct 2024

Jose

The front desk personnel forgot to reserve a cab for us almost missed our flight

Leisure Family

10/10

Exceptional

14 Oct 2024

Alexander

I like the live piano that’s pretty cool

Leisure Partner

10/10

Exceptional

13 Sep 2024

Alfredo

Excellent location

10/10

Exceptional

12 Sep 2024

Thomas

Great location and very clean.

Leisure

4/10

Poor

29 Aug 2024

banesa

I had requested a king bed room but didnt get it cause they were out. Unfortunately. Other than that everything was ok.

10/10

Exceptional

25 Aug 2024

Alfredo

.

Business Friends

10/10

Exceptional

23 Aug 2024

Sergio

Service was very good

Business_and_leisure Family

10/10

Exceptional

19 Aug 2024

Edith

The property was nice ams in very good conditions...noce service

Leisure Partner

6/10

Pleasant

18 Aug 2024

Zsuzsanna

The property is very old.. dated

Business

8/10

Excellent

16 Aug 2024

JEFFREY

Good area for the value

Business Partner

6/10

Pleasant

14 Aug 2024

David

The main hotel is wonderful the rooms are showing a lot of wear and need to be maintained better.

Business Self

10/10

Exceptional

05 Aug 2024

MARIA E

Great expriwnce

2/10

Poor

03 Aug 2024

Claudia

Dear Elizabeth,

I hope this message finds you well. It was a pleasure speaking with you. As I mentioned during our conversation, the reason I booked for an extended stay was due to my grandfather's critical condition; I was unsure how long he would survive. Sadly, he passed away just an hour before our arrival, and we did not get to see him before his passing.

My scheduled departure is Monday, July 29th, and I would like to request a cash refund. In past visits to Chihuahua, we have always had great experiences. Unfortunately, this time has been quite the opposite.

The restaurant service has been poor. We had to call for service every time we needed something, such as salt, pepper, or more coffee. Additionally, the room was in very poor condition, and I have attached some pictures for your reference.

As I mentioned to you, when I went to the bar to get a drink, I was met with unwelcoming stares. I stood at the bar, and nobody asked if I needed a drink or how they could help me. The young lady stared at me the entire time without asking for my order. Sergio, who claimed to take orders, is actually responsible for seating guests, not serving drinks. The bartender never addressed me or asked what I would like to order.

Business Family

8/10

Excellent

31 Jul 2024

maria

Need more clearness

Leisure Family

8/10

Excellent

31 Jul 2024

maria

It was not that clean.

Leisure Family

8/10

Excellent

29 Jul 2024

Juan

Place is super clean and nice but staff is a bit rude especially when you don’t dress in suit and tie for breakfast.

Leisure Friends

8/10

Excellent

16 Jul 2024

Jesus

Good place to stay

Leisure Partner

8/10

Excellent

16 Jul 2024

Omar

Far away

2/10

Poor

14 Jul 2024

Sandra

First of all, this is not more than a 2-star hotel.

The CONS:
1. The room for a King size bed is SMALL.

2. The towels are old and so worn. I would throw the towels out if they were in my house. Not only are they old but they only gave two towels— knowing that they are almost the size of hand towels. I give my dogs a bath with better towels.

2. The carpet is so filthy. I can see stains all over. I actually feel gross just walking on the carpet.

3. There is no mini fridge, just an empty space where it used to be.

4. No extra blanket or pillow in the closet where it SHOULD be.

5. The couch in the room also looks very dirty that I would not feel comfortable sitting in it.

6. I wasn’t even able to sleep because of the noisy guests next door. It was 4:30 am and I could not sleep. Staff did nothing. I even paid an extra $50 bucks for my pets to stay here as well— not even my dogs made so much noise like the guests next door. I will actually contact management about refunding me this $50 after paying $200 for a sleepless night.

Thanks for nothing “Sheraton”.

Leisure Partner

10/10

Exceptional

13 Jul 2024

joel

good place to stay

10/10

Exceptional

11 Jul 2024

Leroy

I really enjoyed the convenience, parking, the pool, the restaurant, the breakfast options IN HOUSE, and the area the hotel was in. The only downside is the temperature of the rooms is not up to my standards.

Leisure Family

10/10

Exceptional

11 Jul 2024

Miguel

Thanks

10/10

Exceptional

08 Jul 2024

Jasun

Great hotel, staff and restaurant.

Leisure Family

8/10

Excellent

30 Jun 2024

David

Very popular place for large functions overall dining is good and great service from staff.

Business Self

10/10

Exceptional

23 Jun 2024

Ruben

The hotel was clean and my family felt safe

10/10

Exceptional

03 Jun 2024

Carlos

Chihuahua

Stayed in this hotel before this time we chose the Sheraton club, very quiet...

Friends_and_family Family

10/10

Exceptional

22 May 2024

Richard

Arrived early, 10:30AM
Still, the hotel allowed early check with sn upgraded pool view ( I was very happy)
The breakfast buffer is open until 12:30 PM; very convenient.

Partner

4/10

Poor

10 May 2024

Francisco

La reserva no incluia desayuno y nunca me lo dijeron, las toallas del baño olían a húmedo y el servicio de Internet era pésimo, imposible trabajar en el hotel si estás de viaje de negocios

Business

8/10

Excellent

03 Apr 2024

Howard

Quiet stay

10/10

Exceptional

16 Mar 2024

Jorge Luis

Good food and service

6/10

Pleasant

11 Mar 2024

Sulema

Great Breakfast every day.
They don't have bathrobe any more, even in fifth floor.

6/10

Pleasant

24 Feb 2024

Walter Manuel

Peoperty is an average hotel/lodge. Location of property is really good. However, carpet all around the property is really old and dirty and needs to be updated. Service was average and staff do the required but nothing more than that. The glass elevators are amazing and the layout of the lobby is very good and logical. Overall, I am not sure if I would stay again.

Business_and_leisure Family

8/10

Excellent

09 Feb 2024

hector

Hotel is dated, requires a large remodeling specially inside the rooms …. Several devices in the room inoperative….coffee maker, safe…difficult to get a taxi…

10/10

Exceptional

20 Jan 2024

Raul

Excelente hotel

Leisure Family_with_children

10/10

Exceptional

17 Jan 2024

Richard

Very friendly very quiet. The hotel sits atop a hill with a beautiful view of the city
The rooms have extra large windows which make you feel as if you are sleeping outside whilst you are warm and cozy inside.
The restaurant meals are fresh and delicious
The front desk staff are extraordinary. Many speak English as if it were their first language

Friends_and_family Friends

6/10

Pleasant

14 Jan 2024

Alba Xitlalic

The hotel has downgraded, the room had a leak and the heater didn’t work. However both where fixed by the staff after some calls to the front desk. The issue that stressed me the most was that a stranger kept knocking on my bedroom door late at night. Although the front desk did send security sadly it did leave me with a scare and a security bitter taste of our stay.

Leisure Family

4/10

Poor

11 Dec 2023

Jesus

although it is a really nice property, it needs to be remodeled, service in the lobbies is good but in the rooms area it lacks cleanliness, carpets are in bad condition

Business

10/10

Exceptional

27 Nov 2023

Ricardo

Great hotel. Excellent service, food and drinks.

Leisure Family

10/10

Exceptional

04 Nov 2023

Nancy

Really like the area around the hotel, especially love how quiet it always is. The staff is kind and quick with help if needed.

Business Partner

10/10

Exceptional

24 Oct 2023

Billy

So quiet place, comfortable room and bed.

4/10

Poor

20 Oct 2023

naveed m

The wifi was terrible, the gym was dirty, the sauna did not work, the hotel was very noisy with a wedding and neighbors were very loud. The hamburger I ordered at the restaurant was terrible and the bread was so old it crumbled as I bit into the burger.

I will say the staff was very professional and courteous.

2/10

Poor

17 Oct 2023

Ramiro

Have no water in the toilet for 3 days. Showers with problems in drains no ligths in hallways terrible

Business_and_leisure Family

6/10

Pleasant

26 Sep 2023

Alberto

La habitación estaba limpia pero el baño y los muebles parecen muy viejos y maltratados.
La alberca estaba tan sucia que no pudimos usarla

Friends_and_family Family