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Hotel Chihuahua San Francisco

Chihuahua · Mexico

Victoria 409 Col. CentroView location

8.8/10Excellent1,000 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort9.0/109.0
Condition8.8/108.8
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Chihuahua San Francisco

This modern hotel is located in the historic city centre of Chihuahua, next to Cathedral and on the edge of Plaza de Armas Square. The streets around it house a variety of shops selling everything from hand-made objects to high-end fashion, plus bars and restaurants serving traditional and international dishes.

Guests who want to reach the Copper Canyon and the Sierra Tarahumara Mountains, will be just a 10-minute drive from the CHEPE Train Station.

The classic-style decor of the venue, with its elegant furniture and intricate details, add to its elegance and sophistication, but it also has the services needed to match it. There is a modern conference centre, complimentary high-speed internet access and an elegant restaurant, for those family or business dinners .

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With a stay at Hotel Chihuahua San Francisco, you'll be centrally located in Chihuahua, within a 10-minute drive of Fashion Mall and Cathedral of Chihuahua. This hotel is 0.4 mi (0.7 km) from Colonial Theater and 0.5 mi (0.8 km) from Government Palace.

Make yourself at home in one of the 131 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this hotel consist of conference space and 8 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:30 PM
Check-out until 12:00 PM

Hotel policies

Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Important information

  • You need to know
    • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Spoken Language

    English

    Spanish

Nearby attractions

Cathedral of Chihuahua 0.1 km / 0.1 mi
City Hall of Chihuahua 0.2 km / 0.1 mi
Plaza de Armas 0.2 km / 0.1 mi
Colonial Theater 0.4 km / 0.2 mi
Casa Juarez Museum 0.5 km / 0.3 mi
Museum of the Republican Loyalty House Juarez 0.5 km / 0.3 mi
Quinta Gameros Cultural Center 0.6 km / 0.4 mi
Government Palace 0.6 km / 0.4 mi
Casa Chihuahua Museum 0.7 km / 0.4 mi
El Palomar Park 0.8 km / 0.5 mi
Plaza del Ángel 0.8 km / 0.5 mi
Semilla Museum of Science and Technology 0.9 km / 0.5 mi
Maríachi Imperial 1.1 km / 0.7 mi
Museo Casa de Villa 1.5 km / 0.9 mi
Historical Museum of the Mexican Revolution 1.5 km / 1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2006
  • Total number of rooms: 130
  • Number of floors (main building): 4
  • Single rooms: 46
  • Double rooms: 62
  • Junior suites: 14
  • Accessible rooms: 1
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
Show 42 more facilities & services
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Golf course
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Launderette
  • Medical service
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift accessExtra charge
  • Sun terrace
  • GymExtra charge
  • Newspapers
  • Luggage roomExtra charge
  • Café
  • BarExtra charge
  • Restaurant: 1
  • Non-smoking area
  • Conference room
  • Meeting room: 8
  • Business centreExtra charge
  • Game room
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 17 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable8 photos

    Hotel Chihuahua San Francisco

    DOUBLE KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Bathroom
    • Shower
    • Bathtub
    • Direct dial telephone
    • TV
    • Radio
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Satellite TV
    • Cable TV

    Facilities with extra charge

    • Hairdryer
    • Tea and coffee making facilities
    • Desk
    • Wi-fi
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 17 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable1 photo

    Hotel Chihuahua San Francisco

    DOUBLE TWO DOUBLE BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • Safe
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • TV
    • Radio
    • Tea and coffee making facilities
    • Individually adjustable heating
    • Satellite TV
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 17 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable6 photos

    Hotel Chihuahua San Francisco

    DOUBLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Shower
    • Cable TV
    • Satellite TV
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Radio
    • TV
    • Direct dial telephone
    • Bathtub
    • Bathroom

    Facilities with extra charge

    • Desk
    • Wake-up service
    • Wi-fi
    • Tea and coffee making facilities
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hotel Chihuahua San Francisco

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN TWO DOUBLE BEDSTWIN • TWO DOUBLE BEDS • 1 Bedroom • 17 m²TWN.2D
    TWIN TWO DOUBLE BEDSPhoto unavailable2 photos

    Hotel Chihuahua San Francisco

    TWIN TWO DOUBLE BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2D

    Room amenities

    • Radio
    • Satellite TV
    • Cable TV
    • Carpeted floors
    • Ironing set
    • Individually adjustable air conditioning
    • TV
    • Direct dial telephone
    • Bathtub
    • Shower
    • Bathroom
    • Individually adjustable heating
    • Safe

    Facilities with extra charge

    • Wi-fi
    • Wake-up service
    • Desk
    • Tea and coffee making facilities
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Chihuahua San Francisco

8.8
Excellent
1,000 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
9.0 /10
Condition
8.8 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
30 Jul 2026
Ana
La locación es perfecta!
8/10
Excellent
30 Jul 2026
Jesus
The room is clean and updated. Pillows are okay but not great. The shower has a nice design, but it definitely needs a door! Water splashes everywhere, and the material chosen for the bath floor isn’t ideal—when it's wet, that floor gets very slippery. We have to use towels on the floor to avoid slipping.
6/10
Pleasant
29 Jul 2026
Karla
My only complaint is that the hallway were
10/10
Exceptional
27 Jul 2026
Jose
Downtown is great
10/10
Exceptional
26 Jul 2026
STEPHEN
Everything was good, no problems.
10/10
Exceptional
25 Jul 2026
Janet
Nice
10/10
Exceptional
23 Jul 2026
Kimberly
The hotel is beautiful, clean, has an excellent chef in the restaurant, great hot water pressure and is comfortable. We felt very welcomed by the professional staff and very kind and warm owners. I would most definitely recommend staying here. We are already planning to return.
8/10
Excellent
18 Jul 2026
Raquel
We aleays have a great experience
Family_with_children
2/10
Poor
10 Jul 2026
Nayeli
Mi experiencia en este hotel fue muy decepcionante. Tuve problemas con cargos en mi tarjeta que no reconocí; el personal del restaurante realizó cobros mayores a los que correspondían y presenté un reclamo con el gerente del hotel, pero nunca recibí una solución ni una respuesta adecuada.

Además, el personal de limpieza tomó fotografías dentro de mi habitación para acusarme de haber manchado una toalla y posteriormente se agregaron cargos a mi cuenta por supuestos daños a la propiedad. La manera en que manejaron la situación me hizo sentir incómoda y sin apoyo como huésped.

Lo único positivo de mi estancia fue el señor que ayuda con las maletas, quien fue muy amable y servicial, y un joven del servicio de habitaciones que fue excelente en su atención. Ellos realmente hicieron la diferencia.

Fuera de eso, mi experiencia fue muy mala. Cuando un huésped presenta una queja, espera que el hotel investigue y busque una solución, pero en mi caso no ocurrió. No recomiendo este lugar por la falta de atención al cliente y la forma en que manejaron los cargos y mis reclamaciones.
Family_with_children
2/10
Poor
10 Jul 2026
Nelly
My experience at this hotel was extremely disappointing. I had issues with charges on my card that I did not recognize. The restaurant staff charged amounts higher than what they should have, and I filed a complaint with the hotel manager, but I never received a proper response or resolution.

In addition, a member of the housekeeping staff took photos inside my room to accuse me of staining a towel, and charges were added to my account for alleged property damage. The way this situation was handled made me feel uncomfortable and unsupported as a guest.

The only positive parts of my stay were the gentleman who helped with the luggage, who was very kind and helpful, and one of the room attendants who provided excellent service. They were the only people who truly made a positive impression.

Other than that, my experience was very negative. When a guest makes a complaint, they expect the hotel to investigate and provide a solution, but that never happened in my case. I do not recommend this hotel because of the lack of customer service and the way my concerns and charges were handled.
Family_with_children
10/10
Exceptional
08 Jul 2026
Erick
We had an excellent stay! The hotel was beautiful, very clean, and the staff was friendly and welcoming. The location was perfect—right in the city center and within walking distance of restaurants, shops, and many attractions. Everything we wanted to see was just a short walk away, which made our trip so convenient. I would definitely stay here again and highly recommend it to anyone visiting the area.
Partner
6/10
Pleasant
06 Jul 2026
Eddie
They don't offer king size bed, rooms are to small for the price they charge, they don't have any ramp to access your room it's all steps
Friends
6/10
Pleasant
02 Jul 2026
Amalia
Ok
Partner
8/10
Excellent
02 Jul 2026
STEPHEN
THE KEY HAD PROBLEMS. THE KEY DID NOT ALWAYS WORK.
Family
6/10
Pleasant
30 Jun 2026
Marco
Floor really dirty at the room. Request water, never arrived.
Partner
10/10
Exceptional
30 Jun 2026
Jorge
Todo estuvo excelente, desde la llegada, la asignacion de la habitación y los servicios, el único detalle esque no había netflix pero de ahí todo lo demas estuvo excelente 👌
Family_with_children
10/10
Exceptional
15 Jun 2026
Fernando
Clean room, great breakfast
Partner
10/10
Exceptional
08 Jun 2026
Oscar
Muy limpio y excelente atención del personal
Family_with_children
10/10
Exceptional
02 Jun 2026
Liz Yareth
Bien
Family
4/10
Poor
29 May 2026
Karime
Continental breakfast was awful. I spend 3 nights of lodging in total. I purchased buffet breakfast and meals at the hotel restaurant. On my las day of stay I decided to try the breakfast included with the room. It was not even continental. There was no milk, no cereal, the bread was all soggy in a pan. I understand it is a complimentary breakfast but it has nothing to offer as other hotel I have stayed in. Also I requested a disposable cup for my coffee and was told they were only available for the restaurant customers. It looks like they want to force you to eat at the hotel restaurant.
Family_with_children
10/10
Exceptional
28 May 2026
Alvin Vincent
The room was very clean and the staff was helpful and spoke english. Excellent location with numerous dining options as well as a restaurant in the hotel
Friends
6/10
Pleasant
25 May 2026
Jose
El cuarto estaba limpio pero al prender el aire acondicionado daba un olor muy desagradable.
Partner
10/10
Exceptional
25 May 2026
Elizabeth
Next t ok the historic area. Lot of things to do
Partner
8/10
Excellent
23 May 2026
Jose
I got a great “master suite”, spacious, great amenities, nice view, jacuzzi and a little balcony. My only complaint was the air conditioning; noisy and hard to setup.
Partner
10/10
Exceptional
19 May 2026
Veronica
todo muy bien
Family_with_children
8/10
Excellent
16 May 2026
yadira
Location was excellent to Food, Shopping and entertainment.
Family
10/10
Exceptional
30 Apr 2026
Martina
I like the location, downtown walking distance to shopping and restaurants.
Staff very friendly and helpful.
Family
10/10
Exceptional
27 Apr 2026
Humberto
El Hotel y la habitación estaban muy limpios. El personal muy amable.
Friends_and_family Family
10/10
Exceptional
22 Apr 2026
Ramona
good :)
Partner
8/10
Excellent
20 Apr 2026
Natalia
Excelente trato, muy limpio sin ruido, hotel muy comodo, solo no me agrado Que el estacionamiento este enfrente, es para publico general por lo que te puede tocar muy arriba y Tienes que andar bajando maletas y llevarlas a tu cuarto desde el estacionamiento tu solo, Hicimos dos vueltas, si pudiera de perdido tener un carro para transportar equitable o un Servicio para llevar poder llevar las maletas al hotel, ya que no se nos ofrecio, o dejar una parte del primer piso del estacionamiento solo para personas que se quedan en el hotel. Tambien porfavor arreglen el segundo elevador uno no es sufienciente. En general si volveria a quedarme muy bien hotel!
Family
10/10
Exceptional
15 Apr 2026
Yanet
Good
6/10
Pleasant
29 Mar 2026
Lucia
The room wasn't cool enough, the water pressure was very low, i did find couple of hair strands on the sheets. But the staff and services was excellent. Complementary breakfast was very good and the staff were very attentive!
Partner
10/10
Exceptional
24 Mar 2026
Sehidit
Enjoy the he stay here
Self
10/10
Exceptional
23 Mar 2026
Sergio
Everything was fine.
Friends_and_family Family
6/10
Pleasant
21 Mar 2026
Melissa
Cama tenía pelos que ni siquiera eran los míos. Bano estaba sucio. No refreís en los cuartos. Las recepcionistas no tenían café. Que no más los que limpian tienen. Deberían tener esos comodidades en frente. Todos los hotels que yo ido siempre tienen enfrente.
Family
8/10
Excellent
14 Mar 2026
Gloria
El aire acondicionado hacia ruido
Family
10/10
Exceptional
13 Mar 2026
Sagrario
NA
Family_with_children
10/10
Exceptional
11 Mar 2026
Karime
Clean Room. Excellent restaurant
Partner
10/10
Exceptional
04 Mar 2026
Nathalie
The location couldn't have been better. It was walking distance to the plaza, restaurants... everything. The rooms were spacious and clean, check in was fast and simple. I would stay here again.
Friends
2/10
Poor
13 Feb 2026
Gabriel
The amenities \"Gym\" (If you can even call it that) was terrible. All the machines were broken and clearly not taken care of.

My key did not work, so every time I try to enter my room I had to go down to the Lobby to update my key access, witch was super annoying.

They took more than half a day to clean the tray of my room service dinner.

Hotel staff was good.
Business Self
10/10
Exceptional
19 Jan 2026
Lara
Room temperature was very comfortable. The staff at the front desk was nice and fast.
Leisure Partner
10/10
Exceptional
12 Jan 2026
Daniel
Excellent customer service
Leisure Family
8/10
Excellent
09 Jan 2026
Teresa
We enjoyed our stay as usual. The hotel has multiple amenities, and it is on a very centric location.
There was though an important issue with check-in that I want to highlight for other guests' attention.
The front-desk lady forgot to return my ID at the check-in, being that ID my driver's license. We stayed at the hotel for 9 days and no one ever mentioned about it. Thankfully I realized I didn't have my ID when I booked a local trip somewhere else. When I asked why no one has brought it to my attention, the front desk lady said that not all the people at front desk paid attention but, the sad reality was that NO ONE brought it up. When I returned to the hotel to pick up my ID, I noticed there were at least 5-8 more forgotten IDs.
Friends_and_family Family
2/10
Poor
29 Dec 2025
Laura
Cuando rentas por medio de expidia muchas veces no te valen la recreación y se aferran y no te dan el cuarto el gerente es una persona que no respeta la recreación. es el único problema por lo de más todo está muy bien
Leisure Family
10/10
Exceptional
28 Dec 2025
Juana
Good location great service!
Leisure Family
10/10
Exceptional
26 Dec 2025
Imelda
The room was immaculate. The hotel is within walking distance to Centro. Both check-in and check-out staff were very courteous.
Leisure Partner
10/10
Exceptional
22 Dec 2025
Daniel
Excellent customer service
Leisure
8/10
Excellent
19 Dec 2025
Jesus A.
Ok
6/10
Pleasant
31 Oct 2025
Ruben
Everything was good except the front desk, I asked if I could check in at 2pm and they said yes. When I went back they said I could only check in at 2 if I switched rooms. When I opened the room, there was a man fixing the toilet. I had to switch room again. Other than that is a convinient hotel.
10/10
Exceptional
27 Oct 2025
Norman L

Awesome Hotel

This hotel was amazing very clean good service good breakfast and best of all is that is right on the center of the Historical downtown. All tours are steps away from hotel If we go back to Chihuahua Mexico definitely will stay at this hotel I recommended very highly
Partner
8/10
Excellent
20 Oct 2025
Arturo
Great place in the center of downtown
Business Self
8/10
Excellent
17 Oct 2025
Alejandro
The hotel is pretty decent, overall clean, service is ok, but Im taking off a star because its too expensive for the level of hotel that it is, compared to the rest in the city.
Partner
10/10
Exceptional
16 Oct 2025
Martina
Good A/C in the room, friendly staff, the breakfast has variety and the staff keep it stocked.
Business_and_leisure Family
10/10
Exceptional
08 Oct 2025
Eduardo
The food is really good, the bar is small but they have good service
Leisure
8/10
Excellent
06 Oct 2025
Jesus
Very clean and restaurant is very good.
Friends_and_family Family
10/10
Exceptional
06 Oct 2025
Felipe
Nice
10/10
Exceptional
04 Oct 2025
Alma
Rooms really clean and comfortable
Self
10/10
Exceptional
30 Sep 2025
Felipe
Nice
Leisure Partner
10/10
Exceptional
17 Sep 2025
María
Personal, very clean, near
Leisure Family
10/10
Exceptional
31 Aug 2025
Dina
Very good location if you’re looking to stay on the central beautiful city for a couple days
10/10
Exceptional
25 Aug 2025
Roberto
Has a good breakfast included, walkable areas of historic relevance.
Leisure Family
4/10
Poor
17 Aug 2025
Araceli
la habitacion estaba muy caliente devido a que no funciono El aire acondicionado. Estaba a 30 grados y varias veces pasaron a ver el termostato de aire y la temperatura nunca bajo
Leisure Family
8/10
Excellent
07 Aug 2025
Zahid
Property is located in the heart of town. Very convenient location. Unfortunately our a/c was not working and it was very warm at night
Leisure Partner
2/10
Poor
06 Aug 2025
Esteban
Barry Bad
2/10
Poor
06 Aug 2025
Esteban
The hallways were incredibly hot for the two days we were there, and when we entered our room, it was sweltering. The air conditioning wasn't on. Two days without hot water.
Business Family
6/10
Pleasant
02 Aug 2025
Zahid
Proximity to shops
Leisure Partner
8/10
Excellent
01 Aug 2025
Jesus
Close downtown
Leisure Family
10/10
Exceptional
28 Jul 2025
Enedina
Close to everything
Leisure Family
8/10
Excellent
27 Jul 2025
yadira
Incorrect Extra Charge for Teen — Please Update Policy Information

I recently stayed at your property and was charged an extra person fee for my 16-year-old child. However, your website clearly states that children under 18 stay free. I booked based on this information, so I was disappointed to find an unexpected charge at check-in.

I kindly ask that you review your policy and ensure it is correctly reflected on your website to avoid confusion for future guests. Clear and accurate information is essential when families are planning their stays.
Leisure Family_with_children
10/10
Exceptional
19 Jul 2025
Andrea
.
8/10
Excellent
11 Jul 2025
Stephen
Everything was outstanding!!!
Leisure Self
10/10
Exceptional
06 Jul 2025
CLAUDIA
One of my favorite hotels in downtown Chihuahua. The staff is already friendly and very helpful.
Business_and_leisure Family
10/10
Exceptional
04 Jul 2025
Rubi
My mom and I stay here often. We like that it’s in downtown and feels safe.
Leisure Family
8/10
Excellent
26 Jun 2025
Osvaldo
No water till midnight might have been one of
Leisure Family
10/10
Exceptional
25 Jun 2025
Santiago
Muy bonito y muy¹buen servicio
10/10
Exceptional
22 Jun 2025
Maria
Is Excellent safe front desk good costumer service thank you
Leisure Family
10/10
Exceptional
21 Jun 2025
Araceli
The hotel is nice and clean.
Business_and_leisure Self
8/10
Excellent
12 Jun 2025
Alfonso
Late check in was very slow, with one front desk person
Business Self
8/10
Excellent
09 Jun 2025
Hilda
The lighting in the room was really dim. Our view from the room was an empty space. No sunlight
Leisure Friends
2/10
Poor
09 Jun 2025
Estefania
Horrible stay! Reception is not equipped to provide things like towels or water since we missed housekeeping. Phone did not work. Unable to make calls to receptions or get calls transfered. Location is great! Employees were nice but not equipped to do their job per higher manager policies.
Leisure Partner
8/10
Excellent
02 Jun 2025
Javier
Place was clean. Had a great stay . Only complaint is that they dont have a washer and dryer as advertised and the breakfast is not included as stated other then that it was a good stay. Very convinient location. Cathedral is a 2 minute walk and plenty to do on the weekends
Business
10/10
Exceptional
02 Jun 2025
Armando
Muy bien
8/10
Excellent
02 Jun 2025
Jose
I Have stayed here many many times and it is a excellent hotel and location. The only thing it needs a bit of improvement is on the bfast as every single day it's the same boring stuff
Business_and_leisure Family
10/10
Exceptional
30 May 2025
Luis
Staff is great
10/10
Exceptional
29 May 2025
Marcia
Best place.!! You have anything and evereything.!!! Beautiful sinery.!!
10/10
Exceptional
26 May 2025
johana
Servicio y calidad
Leisure Family
8/10
Excellent
25 May 2025
Hector
Very nice place staff was very helpful
Leisure Family
10/10
Exceptional
21 May 2025
Andrea
.
6/10
Pleasant
12 May 2025
Noel E
El desayuno que ofresen . No es nada parecido al que disen que ay cuando una ase la reservacion
Friends_and_family Family
10/10
Exceptional
08 May 2025
Anthony
Great customer service, easy access everywhere
Self
10/10
Exceptional
06 May 2025
Edrik
It was very close to the Catedral and all Central amenities..
10/10
Exceptional
21 Apr 2025
Matthew
The staff was friendly and very helpful. I would highly recommend this hotel.
Partner
10/10
Exceptional
17 Apr 2025
Maria
It was a very comforting trip spending time with the Family.
The hotel is very comfortable, centrally located, a recommendable place
Partner
10/10
Exceptional
14 Apr 2025
Elena
Proximity to church, shopping, restaurants, grocery stores. Walking distance to all
4/10
Poor
10 Apr 2025
Rodrigo
Cuartos en malas condiciones
10/10
Exceptional
09 Apr 2025
Eugenia
Excellent service and very kind and prompt staff
10/10
Exceptional
08 Apr 2025
James
Walking distance from old Chi
Business_and_leisure Family
10/10
Exceptional
06 Apr 2025
Karina
Perfect location. Near the main plazas and tours. Breakfast has a good variety and the hotel restaurant is also really good.
Leisure Family
10/10
Exceptional
30 Mar 2025
Eugenia
Excellent
Leisure Family
10/10
Exceptional
28 Mar 2025
Edwin
Have been staying here for the past four years in order for me to participate in the @UltraCaballoBlanco race in Urique. Excellent city center location and free self parking. Friendly and helpful staff. Breakfast needs improvement and better variety. In addition, this is an excellent hotel nevertheless its time for the room towers to be replaced, they are starting to look stained and discolored.
Leisure Self

Location & surroundings

Hotel Chihuahua San Francisco
Victoria 409 Col. Centro, Chihuahua, Mexico

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