HM Mirador

10/10

Exceptional

01 Aug 2026

Claudia J

Excellent hotel, very clean

8/10

Excellent

20 Jun 2026

Imelda

The breakfast was good and the servers were nice to us.

Family

4/10

Poor

23 Mar 2026

Roberto

There was no hot water in the shower, and a very bad mattres

Self

10/10

Exceptional

09 Mar 2026

mireya

Buen hotel

Partner

8/10

Excellent

14 Feb 2026

Gilda

Buena atención y limpio

8/10

Excellent

21 Jan 2026

Rosa

No tenían carretera en los cuartos sería una buena idea que agregaron.

10/10

Exceptional

28 Aug 2025

Marco

Great stay, easy and convenient location

All was good, there was an issue with the tv and remote not working but it corrected. overall great stay. thank you

Friends_and_family Family

6/10

Pleasant

01 Jul 2025

Verified traveler

Great location, friendly staff, great breakfast.

Friends_and_family Family

10/10

Exceptional

24 Apr 2025

Sergio

Love it

8/10

Excellent

31 Mar 2025

MIGUEL

Está en un Área cerca de todo

Business

8/10

Excellent

03 Mar 2025

Luis

No comments

Leisure Family

10/10

Exceptional

02 Sep 2024

Yosephine

Has become a home away from home since I visit there every month! Always a pleasure and the staff is so amazing! My husband and I always look forward to coming here.

Leisure Partner

2/10

Poor

31 Aug 2024

Manuel

No like hotel

8/10

Excellent

04 Aug 2024

rocio

Personal muy amable, desayuno rico, área de la alberca agradable. Lo que no me gustó fueron las habitaciones, se ven viejas, alfombra sucia y casi no había luz, de por si toda la habitación es muy oscura y aunado a eso varios focos no servian.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2024

Loriann

Great hotel!

I enjoyed my stay, the front desk person was very friendly and made you feel welcomed. The staff at breakfast was attentive. I will definitely return.

Friends_and_family Friends

10/10

Exceptional

27 Jul 2024

Josephine

Friendly staff and great breakfast!

Leisure

10/10

Exceptional

23 Jul 2024

Josephine

The staff were great! I and my boyfriend will stay here again! The breakfast was excellent!

Leisure Partner

10/10

Exceptional

22 Jul 2024

Cesar

Great place

Leisure Family

6/10

Pleasant

21 Jun 2024

Guillermo A

Poco decepcionado

Siempre me ha gustado quedarme en este hotel por la conveniencia de estar ubicado cerca del Centro de la capital y cerca de casi todo, además de su alberca techada para poder disfrutar con mi hija de 9 años quien le encanta la alberca. El cuarto en general estaba bien pero el baño tiene su lavamanos demasiado abajo, primera vez que veo algo así de todos los hoteles que me he quedado. La alberca, el agua estaba tan sucia que usando googles, aún así no se podía ver con claridad y en el fondo de la alberca apenas se podía ver la suciedad asentada, creo le falta bastante mantenimiento al hotel.

Friends_and_family Family

8/10

Excellent

11 Oct 2022

Artemio

2nd time staying here. Our first experience was less than favorable. This time is was way better. Our room was larger than last time (not sure on how or knew there was a difference). Room was clean and staff is friendly. Seemed to be a little pricey for the place, but it does seem safe.

Leisure Family

8/10

Excellent

12 Sep 2022

Andrew

Older property, pool open one day, food good, check in a little slow.

Leisure Family

10/10

Exceptional

19 Jul 2022

Victor

Good

Is good ubicación for us , close for everything old downtown and Acces fast to new town and District 1, and close to mi Family

Friends_and_family Family

8/10

Excellent

11 Jun 2022

diana carolina

Excellent price, a bit old but in good condition and very clean

Leisure Family_with_children

10/10

Exceptional

09 Jun 2022

JOHAN

MUCH RECOMMENDED

OUR STAY AT THIS BEST WESTERN MIRADOR HOTEL WAS EXCELLENT. WE LIKE THEIR SERVICE AS WELL AS THE TRNQUILITY THERE. ONE SPECIAL IS THE UNDER THE ROOF POOL, IT'S JUST AMAZING. WARM FRESH AND CLEAN WATER, THAT'S SUPER.

Business

6/10

Pleasant

09 May 2022

Artemio

We were a party of 4 and only had 2 towels. We called and asked for 2 more and they never came. They did offer complimentary coffee, but when asked for additional, they said they charged…I said it was fine, but they never brought it either. Our card key didn’t work the next day when we came back late in the night from a get together.

Leisure Family

8/10

Excellent

17 Mar 2022

JAVIN

Good memories of the hotel and Chihuahua

Receptions people friendly
Hotel it's ok but needs some maintenance, corrective and preventive
Good location. Near to the centre city, shops and restaurants

Friends_and_family Family

8/10

Excellent

09 Dec 2021

Jose

Come and enjoy their pool!

Comfortable location, the heated pool was a big hit with the kids.
Excellent parking!!

Friends_and_family Family

6/10

Pleasant

06 Sep 2021

Helene

Recomendable para estadía corta

El personal es muy amable pero en general el hotel necesita mucho mantenimiento. Es un hotel viejo, cuando entras a la habitación huele a alfombra vieja, las cortinas se traban y tienes que estar jalando de ellas para moverlas, el internet es muy malo, se desconectaba constantemente, el desayuno es muy básico. Lo recomiendo para una estadía corta dado que el costo es muy accesible, sin embargo para una estadía larga no es un lugar muy cómodo.

Business

10/10

Exceptional

23 Jul 2021

Verified traveler

Muy bien hotel. Muy comodo

Leisure Self

8/10

Excellent

06 Jul 2021

Jisbar

Perfecto para un fin de semana

Perfecto lugar para vacacionar dentro de la ciudad! LAs habitaciones están amplias y cómodas, solo faltaría un frigobar pero fuera de eso todo bien. Disfrutamos mucho de la alberca y del desayuno incluido. Definitivamente, me volveré a hospedar ahí.

Partner

8/10

Excellent

05 Jul 2021

samuel

It was nice

10/10

Exceptional

23 Jun 2021

Verified traveler

Everything was great the breakfast is wonderful

Leisure Family

2/10

Poor

23 Jun 2021

Verified traveler

I would never stay at the hotel again at all

Duty hotel, I asked them for morning call, they never call me, I was late for my meeting

Business

10/10

Exceptional

22 Jun 2021

Verified traveler

All good

Leisure Family

8/10

Excellent

06 Jun 2021

Verified traveler

The staff and the hotel maids were excellent. The pool looked nice did not utilise it though. The front desk and the breakfast was also very good

Business Partner

8/10

Excellent

23 Apr 2021

Toima

good

I liked it

Business

10/10

Exceptional

07 Apr 2021

Verified traveler

Nice hotel, it's clean and staff is very friendly

Friends_and_family Family

10/10

Exceptional

13 Aug 2020

Johnny

Our stay was great all the staff was very nice and hospitable I always enjoy going back

Partner

10/10

Exceptional

05 Jan 2020

Luis

El staff fue muy atento y la recamara en excelente estado

Leisure Family_with_children

8/10

Excellent

20 Dec 2019

Verified traveler

The location is great. The food. The place is clean. The staff is great. The reason why in my book falls a tad short of excellent is layout of the room. The bathroom seemed, at least room 111, a bit, just a bit, out of sequence. I would definitely stay again and I would definitely recommend.

Business Self

10/10

Exceptional

05 Oct 2019

JOHAN

Happy refreshment.

Our stay here was excellent.

Family

10/10

Exceptional

14 Aug 2019

Krzysztof

Good stay

The hotel is nice. I arrived at 9:30pm. Greeted at the desk, they escorted me to the room. It was clean, the carpet was stained but understandable. The restaurant had good food very reasonable priced, breakfast very good. Choices excellent. The neighborhood seemed safe. Oxxo is across the street, KFC is down the street near hospital. A nice bar is 2 doors down. Uber is easy and cheap to use. The pool was very clean and enjoyable.

8/10

Excellent

27 Jun 2019

Rogelio

Will never stay here again

My father in law was in the hospital so we looked for something close to the hospital...service was good the first 3 days but the last 2 day were not so great...the last days restaurant service was not great as before so we ordered unber eats and I asked the driver to leave the food at reception because I was alone with my 2 babies at 9pm...the rude receptionist ran off the uber stating he couldn't leave the food...then the last day I invited my 2 little cousins to swim with my babies 3 &7 months and were charged a full night stay because they swam as I complained at checkout I was told I could never stay there again by the same rude receptionist.

Family

2/10

Poor

01 Feb 2019

Guess

I booked a king size bed room and they gave me 2 single bed room to start the room was far away from those 4 star hotel they claim they are in the web site i drove a pick up and parking spots where to small so after all i will never book this hotel again

Friends_and_family Family

6/10

Pleasant

24 Dec 2018

Verified traveler

TV remote control out of service. Parking isnt numered by room # and people park anywhere and isnt confortable for luggage handling.

Friends_and_family Family

6/10

Pleasant

20 Nov 2018

Javier

Easy access from traffic

Nice sweeming pool but gim equipment in really bad conditions

10/10

Exceptional

20 Aug 2018

jose

Amazing poo kids love it

Family

4/10

Poor

31 Jul 2018

M

The hotel was run down, wall paper was coming off, floor was filthy, looked behind night stand and trash was left behind with balls of hair and huge dust balls. Giant roaches were all over the location, pool was cloudy and had visible mold on tiles, tile in pool area was really slippery. Breakfast buffet was ok, servers were nice. Carpet was filthy, TV didn't work and when we told clerk she simply shrugged and said she would let maintnance know. No microwave or mini fridge in room. Would never stay here again, very disapointed.

10/10

Exceptional

27 Jul 2018

John

Quick overnight in Chihuahua

Very friendly staff at reception. Hotel is very clean. Enjoyed it.

Family

4/10

Poor

13 Jul 2018

Verified traveler

Rooms Need to be remodeled. More parking what a cluster

10/10

Exceptional

07 Jun 2018

ROLANDO

Best Western Mirador the Best in Chihuahua

Excellent service and very friendly, helpful personal ! Great experience!! Congratulations

4/10

Poor

25 May 2018

Armando

best western mirador deception.

hotel looks outdated. room carpet is old and dirty. room service took to much time to deliver a pair of fresh towels. telephone was not in room, asked for it to front desk, never sent someone to fix. had to go again to front desk and ask, lady in front desk didn't even apologize for the delay, she forgot to communicate to maintenance. i don't plan to stay again at this hotel. the only good thing is the swimming pool.

Family

6/10

Pleasant

15 Apr 2018

Guillermo A

I like to stay in this Hotel for the convenience of been in Down Town area. Also has an indoor swimming pool wish makes it attractive. Most of the bathrooms has an extractor for steam vapor & humidity but the problem I found is that it is very annoying the strong noise they make. Last time I stayed, the 2nd night there was a cockroach in my bed and it was disgusting. Other then that, I find this hotel ok. I give 3 out of 5 stars.

Family

8/10

Excellent

04 Apr 2018

Erik

Helpful and Friendly Staff

Great experience with the staff, they were informative and friendly

10/10

Exceptional

16 Mar 2018

Maria

It was really good experience. Hotel was clean. Room was clean and well equipped.

Family

10/10

Exceptional

17 Jan 2018

Loraine A

Great for families!

Fantastic pool for kids with a great shallow area and not very deep throughout.

Family

8/10

Excellent

29 Nov 2017

Victor

The service from all the staff I encountered was superb!

10/10

Exceptional

15 Nov 2017

Juan Carlos

Weekend Vacation

Great choice to stay and visited the capital city, you can go walking to the downtown. Great breakfast buffet.

Family

10/10

Exceptional

02 Nov 2017

JOHAN

It was excellent!

Family

8/10

Excellent

23 Aug 2017

Liz

Nice Hotel

Room was clean and comfortable

Pool was clean and water had nice temperature

The breakfast buffet was great and very reasonable price. Had a variety of food including eggs, chilaquiles, and even menudo!

4/10

Poor

17 Jun 2017

Marjorie

Best Western Chihuahua

Door lock was broken, telephone did not work, toilet, sink and beds had better days. Wall paper peeling, lamp shade broken, electrical plugs not conveniently located, room did not have appropriate lighting , the building outside too dark, sign was not even lit. Not enough parking.

6/10

Pleasant

04 Apr 2017

Daniel

Over priced, not worth the price

Well my price changed for the number of guest online, that is ok, I undestand that, but when I got there the guy at front desk wanted to count us, also the bar had kareoke and you could hear everything except that I could not hear the front desk guy, took him almost 10 minutes to get to me, because he was trying to charge me again, room is ok not worth the price maybe half of what I pay, I travel a lot and I am sure about this. The room is very clean except the toilet had some rust, and the vents look like they have never been cleaned. They give you remote ls at check in (looks very cheap) and I got 3 rooms for my family, in my room the remote did not work very frustrating as I checked in at midnight and just wanted to rest.

I do not give worst rating to this hotel because, it has a nice pool setup, good restaurant and all the other staff was great. Beds are ok comfortable, and great water pressure.

4/10

Poor

21 Mar 2017

lorena

Close to downtown

The hotel pool is under construction and we found a cockroach in the bathroom.

2/10

Poor

06 Dec 2016

Verified traveler

Chihuahua Trip

The hotel carpet was extremely stained, The bedsheets appear to have been used although we did not stay when cheap tickets talked with the hotel so they can reimburse me my money they denied it and they charged me for the entire fee for 4 days- do not rent here

8/10

Excellent

10 Aug 2016

Verified traveler

chih's trip

been here a lot of times, like it a lot

Family

2/10

Poor

30 Jul 2016

Verified traveler

Horrible Staff: Tried to scam me for money!

Horrible Staff:The hotel wanted to charge me a deposit of the cost of the entire room. I had already stayed there one night and had a reservation made by hotels.com and I did not have to leave a deposit. I extended another day and also rented a separate room as well for other family members and they wanted me to leave a deposit which was the price of the room, for each room. I had to call customer service for Best Western in the United States and they told me that the rooms were already paid for by hotels.com and that I did not need to leave a deposit. I spent an hour-and-a-half arguing with the staff and showing them payment confirmation and having customer service from the United States call the front desk of the Best Western Mirador to try and resolve this after an hour and a half they finally agreed to give me the keys to the rooms. I thought it had been resolved but when I checked out they told me that they had not received payment for the rooms and that I needed to pay for both rooms, I got on the phone again with the Best Western customer service and they told me that the rooms had already been paid for, it appeared the front desk was just trying to get money out of me knowing that I was already leaving the country and it would be impossible for me to get the money back from them or hotels.com. this was the worst experience ever and I will never stay at this hotel again and I don't know if I will stay with Best Western again.

Family

2/10

Poor

17 Jun 2016

Verified traveler

I didn't like that breakfast wasn't included with purchase of room!

Family

8/10

Excellent

15 Jun 2016

Verified traveler

Good but please fix the Breakfast Buffett

I was there for a n extended weekend stay four days and the place is centrally located very accessible and all together a good deal for the price.

Family

8/10

Excellent

13 May 2016

Verified traveler

Went for work. Enjoyed room and location. Food service was not great and waiters seemed like they didn't want to work. OTher than that all good.

4/10

Poor

30 Nov 2015

S.

Conveniently located to downtown - 10 minute walk. Friendly and helpful staff. Room carpet was dirty - staff forgot to put bath soap and extra towel.

8/10

Excellent

31 Jul 2015

David

A bit too pricey

Beds were comfy but a/c was difficult to manage

6/10

Pleasant

15 Jul 2015

Verified traveler

Look for other options for the price

It was for couple of nights, short visit to attend an event. Not enough towels to start, need to request them. No 'service' table in the room. Shower not in good condition; no Kleenex next day, no toilet paper, announced Ice available next door but it does not exist...requested deposit to get towels for the pool??. Easy check out process.

Family

10/10

Exceptional

06 Jul 2015

Verified traveler

Fantastic location, great hotel

The hotel is clean, includes a pool, breakfast, and is safe. I'm not sure if there is an elevator, so if you need assistance, request a room on the bottom floor. The rooms are huge, but no fridge or microwave. The rooms have a large closet, with a safe and a dresser inside. Parking lot is inside the hotel area so there are no concerns with leaving your car outside.

2/10

Poor

24 May 2015

Dr . Herrera

Beware

The pictures are fake I dont know who review this hotel and gave it 4 stars but trash trash trash 2ed floor don't even have elevator. ... how is elderly people able to get up those stairs

8/10

Excellent

29 Apr 2015

veva

Nice clean and comterblo

Lo que no nos gustó del restauran fue que nos salieron piedras en los frijoles y le hicimos saber al mesero del problema y dos horas después hicimos otra orden al cuarto y nos volvieron a salir piedras después de haber puesto la queja 😡

4/10

Poor

14 Nov 2014

Verified traveler

IS TO OLD AND THE ROOMS ARE NOT CLEAN TERRIBLE AND THE PICS FROM THE EXPEDIA PAGE FOR THIS HOTEL ARE DIFERENCE FOR THE REAL ONES

6/10

Pleasant

03 Nov 2014

Arturo

very nice stay! would go back

Nice stay

Family

8/10

Excellent

11 Oct 2014

Carlos

Pleasant stay

Very pleasant stay. Service people were very nice and responded well to our requests
Loved the location near downtown

Family

6/10

Pleasant

27 Sep 2014

Fay

Close to downtown

They had several vans but refused to pick us up or take us to the airport. Taxis charged us $25 one way even though it was a 15 minute drive. The restaurant over charged us every time we ate there. They charged us double taxes. So I would not stay there again.

4/10

Poor

06 Apr 2014

The Intentional Traveller

Tired and in need of updates

Staff was great. Beds are hard. The food was acceptable and a good value. The property is in need of a makeover. Wi-Fi Internet availability was intermittent at best. All that being said, it is conveniently located close to the re-vitalized downtown Chihuahua. It has potential, but ownership needs to step up and bring this hotel into the modern age.

6/10

Pleasant

22 Mar 2014

Richard

A basic business hotel

much more suited to business travelers than tourists. pool was nice; food in the restaurant was so so. staff mostly friendly. a long walk to the downtown core. internet service would get about a 3 out of 10.

8/10

Excellent

06 Jan 2014

sam

the room was fantastic. nice indoor pool. my only issue was i booked through hotels.com and it gave me the option of without breakfast or with which costed 10 dollars more...but the morning came and the two kids per room we had to pay for. why would i book wirh breakfast if not everyone can eat????? doesnt make sense. major pain in the but considering 4 kids costed 20$ extra. so 10 dollars extra per room times 2 rooms, than 20 for the kids. out 40 dollars for breakfast.....IN MEXICO. rediculous.

Family

6/10

Pleasant

20 Nov 2013

Paulina

Long Weekend

I had a pleasant 2 night stay in this hotel. The Check in was quick and I got my room early in the morning (I didn’t have to wait till 1pm check in). I had a pleasant 2 night stay in this hotel. The Check in was quick and I got my room early in the morning (I didn’t have to wait till 1pm check in). The room was specious and clean. The pool was small but it served me well – water was nice and warm. The food was good and the receptionists were very helpful answering all my questions and ordering taxis. Wifi worked throughout my stay.
The hotel is located walking distance from the Historic Centre. Oxxo is just across the street. The Chepe train station is only 15-20mins away in a taxi, as well as the airport.
The only downside to my stay were noisy neighbors and cars being parked outside of the rooms – I would bring earplugs the next time.

6/10

Pleasant

26 Oct 2013

Florez

Business

Acceptable but not excellent. Hotel needs upgrading in rooms. Liked the convenience of the restaurant on site. Overpriced for what it has to offer

10/10

Exceptional

10 Sep 2013

Dee

nice clean hotel with a nice pool

room was very comfortable and clean staff was very polite

8/10

Excellent

05 Sep 2013

Alex

Great choice for those who like to take a walk!

The hotel was overall fine, though room service wasn't really good. We called to ask for extra towels and unfortunately we didn't get any. Besides that, the pool was great, just like the breakfast.

Family

6/10

Pleasant

21 Aug 2013

Jorge

Nice swimming pool.

Air Conditioning did not work, room and bathroom were in dire need of maintenance. Food was average. Could have stayed more days, but I was disappointed, so I moved to another hotel. My kids loved the pool. Good location, it's OK for one night, survivable...

6/10

Pleasant

02 Jul 2013

MR Hereford

Gym not working, no answer when we complained

We notified hotels.com about the gym not working and no-one got back to us. We booked this hotel because we needed to continue our training. none of the equipment was working at all. Is this normal hotels.com policy?

8/10

Excellent

27 Sep 2012

Lynn

Great location

Just a short taxi ride away from the Cathedral and various downtown zocalo.

10/10

Exceptional

29 Jul 2012

Armando A.

Visit jul 24 2012

I always come back to this hotel every time i'm going to chihuahua.

8/10

Excellent

01 Dec 2011

Verified traveler

Good for smokers

I was able to get a smoking room which is very convenient for me, nowadays i find it kinda difficult to find a hotel with smoking rooms

10/10

Exceptional

15 Nov 2011

Deejose

It was a very nice hotel and very clean and comfortable

I really enjoyed this hotel and it was very clean and comfortsble and the price was excellent. I will stay there again

10/10

Exceptional

22 Sep 2010

Denise

would stay again

I would definintely stay there again. everything was great. the staff were very helpful.

8/10

Excellent

26 Jul 2026

Edgar

Todo bien, no tienen maquinas para hacer hielo, ni venden hielo

8/10

Excellent

17 Jul 2026

LYBIA

un poco anticuadas las habitaciones

Family_with_children

4/10

Poor

28 Jun 2026

Karen Binisa

Hola. Lo malo: El hotel no tiene agua caliente, la cama me pareció muy dura, nos encontramos cucarachas en la habitación y en el buffet, no cerraba bien la puerta del baño, las toallas estaban muy viejasy la última noche no tuvimos aire acondicionado. Lo bueno: El agua de la alberca estaba limpia y esta como a 20 minutos caminando del centro.

Partner

6/10

Pleasant

14 Jun 2026

RENE ALEJANDRO

Las instalaciones ya están algo viejas necesita renovar habitaciones

6/10

Pleasant

12 Apr 2026

teresa

Bueno

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Alex

El Hotel es un clasico!! Desde Usrael que nis recibio y nis despidio de la mejir mandra, la alberca e instalaciones limpias y amplias, tal vez agregaria un frigobar.

Partner

10/10

Exceptional

23 Mar 2026

Hector Mario Payán

Excelente