Extended Stay America Los Angeles Torrance Harbor

6/10

Pleasant

06 Aug 2026

katherine

It felt dirty the sheets looked yellow and they allow dogs so lots of barking at night
AC works great
Kitchen clean and works great

2/10

Poor

03 Aug 2026

Darrik

For the price you pay. Property dirty all the way around. Inside the room. Stove stained used looking. Counter tops same kind of look. Breakfast was crappy coffee made with sewer water, and a muffin. Thats it. Ive been to others where they atleast try and make it look presentable. This place is gross. The price makes no sense. Its definitely not home away from home like they claim.

2/10

Poor

02 Aug 2026

Aaron

Save your money with this hotel stay anywhere check in took about an hour because you got one staff member doing check in while the lines goes out the door, trash all along property and rooms weren't very clean and smelled like smoke just a bad experience honestly

2/10

Poor

29 Jul 2026

Parker

I had a reservation for three weeks in total. The hotel asked me to leave telling me it was a maximum 20 nights. This was never explained when I checked in. Also there was no power (in and out) the last three days of the stay.

6/10

Pleasant

28 Jul 2026

Jay

I stayed in Room 209 from July 20 to July 24, 2026 (Monday through Friday), and unfortunately, my experience was very disappointing.
The room door would not close properly on its own. Unless it was pulled or pushed very firmly, it remained partially open, creating a significant security concern. I reported this issue to the front desk, but no action was taken during my stay.
In addition, there were not enough towels in the room. When I went to the front desk to request more towels, the receptionist informed me that there were no clean towels available and refused to provide any assistance. I found the staff to be unhelpful and dismissive.
The queen-size bed was also in very poor condition. The mattress was unstable, and one section appeared to be broken or had completely worn-out springs. Whenever I sat or lay on that area, it sank deeply, making it extremely uncomfortable to sleep on. I requested a room change because of the condition of the bed, but I was told that the hotel was fully booked and that no other rooms were available.
As a result, I had to sleep on the damaged mattress for all four nights of my stay. On one occasion, I nearly fell off the bed while sleeping because the mattress collapsed so severely on one side.
Overall, I am extremely disappointed with the condition of the room and the lack of response from the hotel staff. I expected a safe, comfortable, and well-maintained room, as well

4/10

Poor

27 Jul 2026

Kevin

Check in was fine personally didn’t need the staff’s assistance, I overheard a worker saying bad things about the guests in Spanish aside from that I have no complaints.

The room to a quick glance is clean a couple dead bugs behind the dressers and tables, bathroom was possibly the cleanest room available, Fridge/Microwave were filthy and rusty.

If it wasn’t for the affordability I definitely would pick anywhere else if I could get this price again.

6/10

Pleasant

27 Jul 2026

Fernando

It was good for a one night stay. Check your door when going out, our room the dior wasn’t locking and we didn’t notice until coming back from dinner.

8/10

Excellent

20 Jul 2026

Joaquin

The location was fine for my son's work trip stay. However, I called the front desk to let them know his check-in would be after midnight. No problem they said. At 1am checkin, no front desk staff was available and lobby was locked. Checkin was a big hassle for him after a very long work day. He also needed to print a document. Work stations and services are not available. Also the grab n go breakfast was only coffee & granola bars. Boiled eggs at least should be available. Disappointed on this \"scaled down\" property, but it did serve its purpose.

Self

4/10

Poor

12 Jul 2026

Marlene

When we checked in after our check in time, our room wasn't ready. Then the room that they gave us looked old and didn't have any hangers to hang our clothes. We called down to the lobby for someone to bring us some hangers and no one came to the room. We thought that since the hotel is located in Torrance, it would be a better experience and a better room. Unfortunately, that wasn't the case. And to top it off, something happened while we were there and the day of our check out, there were multiple police cars and people getting arrested.

Friends

4/10

Poor

12 Jul 2026

Fernanda

Will not return. Staff was rude, room was not cleaned properly and the pillows were dirty. They don’t provide housekeeping unless you stay more than 14 days is what front desk told me.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

TWYNIKA

Ok stay possums onsite outside

8/10

Excellent

11 Jul 2026

Wilson

Not comunal kitchen just inside the room small kitchen. No breakfast more like cookies, coffee and a snack.

Self

4/10

Poor

11 Jul 2026

Janice

Property was a bit run down, Black out curtains had holes in them.

Family_with_children

6/10

Pleasant

08 Jul 2026

TWYNIKA

Ok property. Not good.

Family_with_children

6/10

Pleasant

07 Jul 2026

Taylene

Room wasn't too clean and had spiders and flying nats floor was sticky and refrigerator was not cleaned correctly. The bed was slightly comfortable

Partner

8/10

Excellent

02 Jul 2026

Lukas

It was ok for the price. Can’t complain

Self

2/10

Poor

30 Jun 2026

Darryl

I found roaches when I went into the kitchen late at night and also in the bathroom. I videotaped the roach in the bathroom. No compensation.

10/10

Exceptional

28 Jun 2026

Tyler

The hotel and staff were great

Family

10/10

Exceptional

28 Jun 2026

Andre

Staff was very nice. Thanks

Self

6/10

Pleasant

26 Jun 2026

Albert

Its an average hotel with an Inn feel to it

Partner

2/10

Poor

24 Jun 2026

Ali

We had a disappointing experience at this hotel.

The refrigerator made loud noises throughout the night and made it difficult to sleep. The kitchen stove was extremely weak and was only useful for boiling water. The room was not worth the price we paid.

The beds and mattresses were uncomfortable. If you did not sleep exactly in the center of the bed, you would feel like you were sliding off the edge. The room was also not suitable for four people as advertised and felt much more appropriate for only two guests.

We were exhausted during our stay and did not enjoy the overall experience. Unfortunately, we would not stay here again.

Family_with_children

10/10

Exceptional

22 Jun 2026

Derek

Room was larger than anticipated. Clean and Comfortable.

2/10

Poor

21 Jun 2026

Alejandro

Old smelly place. Walls are thin.
I could hear the room next door fighting all night.

Family_with_children

4/10

Poor

20 Jun 2026

Elena and Abbas

There was no bathtowel. When we asked for 2 bathtowels on our arrival, we were told to bring the bathtowels we had already used. I had to explain that there was no bathowels in the bathroom on our arrival sp we had nothing to return to them. The staff has often a touch of rudeness to them. They make you feel like a criminal at check in. This is what I noticed with extended stay. Also, on our arrival, the tub had a pool of water in it. We had to clean. There one used small towel hanging in the bathroom on our arrival. When we entered the room on our arrival, as always, extended stay rooms smells awful, like someone just smoked a cigarette inside the room, and cooked dried fish. Does anyone know how simple it is to be kind, professional, amiable to people? Or how easy it is to remove bad odors in a room? Training people how to be nice and professional should not be so tough for the corporation. The only time my spouse and I felt good was when we checked out. We were treated kindly by the Afghanian gentleman that was on duty. The check-in and entry to the room, and asking for towels was like having a root canal. This is not the only time I noted this kind of behavior with extended stay staff. As an RN, Im very patient. This time I habe spoken. Please have this addressed by the corporate office.

Partner

10/10

Exceptional

15 Jun 2026

Dwayne

The staff was wonderful great experience

Friends_and_family Family

2/10

Poor

15 Jun 2026

Alexandria

Terrible was not clean

10/10

Exceptional

13 Jun 2026

Roberto

There were communication issues on this day but front desk young man, handled it like a pro. I would be overwhelmed with the issues they faced on this busy Valentine's weekend but he did exceptionally well. Very impressed with his professionalism. Thank you for your hard work

6/10

Pleasant

12 Jun 2026

Elizabeth

The hotel is nice however the manager mixed up my booking and didn’t realize I extended my stay. Unorganized staff.

Family

6/10

Pleasant

11 Jun 2026

Leighton

Not impressed

Partner

2/10

Poor

10 Jun 2026

Erin

The kitchen was filthy, the bed had a burn hole in it. It was overall a terrible experience to the point I slept in my car.

Partner

8/10

Excellent

08 Jun 2026

Larry

The room was clean, the bed was comfortable. Plenty of parking.

Partner

10/10

Exceptional

08 Jun 2026

shondrika

Parking

Friends

2/10

Poor

07 Jun 2026

Gisela

It was the worst hotel I have ever stayed at in my entire life. The staff always looked upset and acted like they didn’t want to work. The customer service was terrible, the cleanliness was extremely poor, and the floor was so dirty and sticky.

The “breakfast” can’t even be called breakfast — it was basically just coffee and a muffin, which was almost never available.

A horrible experience from beginning to end. Zero stars. There was absolutely nothing positive about this stay.

Family_with_children

2/10

Poor

04 Jun 2026

Maureen

Tub didn't drain, carpet was tattered, loud fight in the middle of the night. This place seems to be an apartment complex with issues.

Partner

2/10

Poor

02 Jun 2026

Lizette

They dont clean the rooms till after 14 days which includes no sweeping or mopping . Staff is very rude , they run out of toilet paper. NEVER have clean sheets/blankets to give overall it’s not worth paying to stay in a room with out cleaning services.

Partner

2/10

Poor

02 Jun 2026

Karla

Your

2/10

Poor

02 Jun 2026

Evan

They don’t give you mops to clean and the don’t clean your room until 14 days of you being there and if you use there towels they on the floor they will charge you $15 bucks for each one and then after you find out they charge for each towel after you asked for a mop then they will give you a towel to clean the floor the front desk do not communicate properly with the guess

Partner

2/10

Poor

01 Jun 2026

Shaquandra

Room wasn’t clean

Partner

4/10

Poor

29 May 2026

Omar

The hotel doesn’t have amenities, doesn’t offer breakfast, elevator was not operable, constant chaos at the front desk, and the room smelled like smoke & there weren’t enough towels.

Business

6/10

Pleasant

27 May 2026

Abel

Elevator kept breaking down and key cards had to be reset every couple of days for some reason so had many trips to front desk to reset room key cards. Staff friendly and helpful but some things just didn’t work well. Bargain price for longer term stays.

Partner

10/10

Exceptional

27 May 2026

Sam

Staff was very friendly and the room and parking lot were safe and clean.

Self

6/10

Pleasant

25 May 2026

Anna

You get what you pay for. It was what we needed. A place to lay our heads

2/10

Poor

24 May 2026

Sasha

I’m very disappointed with my stay. When I arrived, the room was clearly not cleaned properly. The floor was sticky, the bathroom did not have shampoo or conditioner provided, and overall the room did not meet basic cleanliness standards.

I also asked for the room to be cleaned, but nothing was done after my request, which made the experience even more frustrating.

In addition, the breakfast included with the booking was misleading. It was not clearly specified that it was only a “grab-and-go” breakfast instead of a regular breakfast option.

For the price paid, I expected much better service, cleanliness, and communication. I would appreciate this issue being addressed appropriately.

Partner

6/10

Pleasant

23 May 2026

SHOCOBI

Some of the staff was very rude no towels was provided had to ask and they had a tude

Friends

6/10

Pleasant

20 May 2026

hitzel

Roomed looked like it got clean in a rush. Check in took over an hour and there where no trash can in the room no shampoo no nothing. It was decent to sleep but I don’t think I will check in here again. Breakfast was a quick nutri-bar and coffee 😅. Maybe my expectations where to high.

Friends_and_family Family

8/10

Excellent

20 May 2026

Xavier

Really didn’t get a chance to use the amenities, and the hallway smelled like smoke I didn’t like that. Not sure if that part of the floor was smoking section.

Self

8/10

Excellent

18 May 2026

Bo

Budget stay:
- Missing hanger
- Missing hair dryer
- Missing bath towels
- Two soaps, no sampoo, no lotion
- Does provide stove, microwave, refrigerator
- So so Wi-Fi

Self

2/10

Poor

17 May 2026

SHOCOBI

Clean the place up

10/10

Exceptional

12 May 2026

Alexander

Staff was amazing! Clean rooms too!
Excellent showers!

Business Family_with_children

2/10

Poor

11 May 2026

Jessica

There was a bug in my bed & I would like to be compensated

Self

2/10

Poor

11 May 2026

Jessica

There was a bed bug in my room on the bed

Self

2/10

Poor

11 May 2026

Milan

Usually, I do not like writing negative reviews and try to adjust wherever possible, but this was by far the worst experience I have had at an Extended Stay America property. I’ve had both great and average stays before, but never anything this disappointing.

**Pros:**

* Ample parking was available, although the parking area itself was not so clean and had trash scattered around.
* The location of the property was convenient.
* The check-in process was smooth, and the front desk staff was polite and helpful with clarifications.

**Cons:**

* The room was extremely dirty. The carpet was so filthy that simply walking barefoot on it turned our feet black.
* The room was booked for four guests, yet only one hand towel and one bath towel were provided. Even after requesting additional towels, we received only one extra towel.
* There were no hand tissues available in the bathroom, which was surprising.
* The lobby entrance had a very strong smoke smell, creating a poor first impression upon entering the property.
* I requested a room freshener to help with the unpleasant odor, but none was available.
* Although the hotel advertises a “grab-and-go” breakfast, there was barely anything available on the table when we checked out in the morning.

Overall, this was the worst stay I have experienced at an Extended Stay America. I have never faced such disappointment before, and I would not recommend this property, especially for families.

Family_with_children

10/10

Exceptional

04 May 2026

Chavira

Awesome. I got what I paid for.

10/10

Exceptional

01 May 2026

Donna A

I like everything The full size fridge kitchenette comfy clean bed enough light nice big bathroom Reasonable price Can’t beat it

Self

4/10

Poor

23 Apr 2026

Chang Li

On arrival, there was only 1 towel. No even a paper cup in room. No shower curtain. After complaining, we do get the situation corrected.

Partner

2/10

Poor

21 Apr 2026

Xyoob

There was no worker onsite for 20mins. Rooms were dirty, hair everywhere. Morning Breakfast was a joke. There was no food and the worker there didnt seem to care. Never going to this hotel ever agqin. Worst hotel ever to go to in Torrence, Ca. Id rather be in Inglewood. Hotels are better, staffs are better and breakfast is served.

Family_with_children

4/10

Poor

19 Apr 2026

Romanito

I’ve been coming to this hotel a number of times and this is the first time I experienced bad service. They usually have 4 pillows for a single queen size bed but now there’s only 1 and the room wasn’t even cleaned thoroughly. I asked for at least 1 extra pillow but front desk said there’s none available. I asked for disposable utensils and all they could give was a plastic spoon.

4/10

Poor

16 Apr 2026

Emanuel

Cheap stay. Pet friendly.

Pet

8/10

Excellent

07 Apr 2026

Dawn Salazar

First, I’d like to start with the staff. They are very welcoming and very nice and helpful. The second thing is my room did not have a properly functioning refrigerator nor television. I lost some food because of the fridge issue. The TV had a blue screen, making it hard to see, and the remote was broken.

Self

4/10

Poor

07 Apr 2026

Jason

Room was not cleaned properly and short of wash cloths

2/10

Poor

07 Apr 2026

Jose

The elevator was broken, and only had a room available on 3rd floor. Had to go find a new place to stay. We didn't stay there, and they would not refund me$$$.

Family_with_children

2/10

Poor

27 Mar 2026

Susan

The property is dirty, the drains were clogged, the staff, although nice, all had different information, they do not charge properly and then try to rectify the problem later in the week. Dogs are allowed to run free on the property, their was a guy fixing cars in the back of the property and he left a mess, the laundry room smells and is never cleaned. I went to use it once and walked right out, the manager is nonexistent, the person at the front on the weekends seems to be half asleep and has no real answers to any question. I asked for a kitchen pack and there were none. The room was basically clean, the bed was very hard and they do nothing about the noise. I wont be staying there again. To much money for what you get. Oh, breakfast is coffee, a granola bar and an almost stale muffin, hard and dry.

Business Friends

8/10

Excellent

25 Mar 2026

Donato

Te prestan útiles para cocinar exelente

Partner

6/10

Pleasant

21 Mar 2026

susan

The room was clean, the laundry room was disgusting and expensive.

Friends_and_family Family

6/10

Pleasant

14 Mar 2026

Susan

The staff is very nice, the rooms are comfortable and clean. The property needs help mostly in the form of cleaning. Trash cans overflow, the laundry room smells and the machines need cleaning. The washing machines are dirty inside. At $5.00 a wash its to much. You can wash for $2.50 up the street in a clean machine and a clean laundromat.

Friends_and_family Friends

6/10

Pleasant

10 Mar 2026

Maria

Elevator was not working

Partner

10/10

Exceptional

08 Mar 2026

TYTIANA

Great hotel , very comfortable. Only downside is being in the 2nd floor. You can hear everyone steps in the middle of the night

Self

2/10

Poor

06 Mar 2026

April

this was by far the worst experience I booked a room online and when I arrived the lady at the fr ont desk charged my card and gave me a room that was already occupied when i walked in then when I told her she had no idea and said she couldn't give me a room I already paid for or give me a refund I had to return the next day and they couldn't give me a new room but expedia did refund me and I appreciate them for that !

Partner

2/10

Poor

05 Mar 2026

JEFF

I checked in on the 3rd staying until the 8th. I came downstairs(elevator doesn’t work and they charge you for using the phone and I am on the 3rd floor)and asked to have new sheets and towels today and I was informed that I would have to bring down the dirty laundry and then I would be given fresh sheets and towels. I asked if I could take the clean sheets and towels up since the elevator was broken and I was told NO. So they wanted me to go back up the stairs to the 3rd floor, get the dirty laundry, walk back downstairs to get the clean sheets and towels, walk back up the stairs and make up the bed myself all while paying nightly prices the same as a hotel where I would have gotten the maid service. They also informed me that in order to get maid service, I would have to be staying 14 days minimum.

2/10

Poor

03 Mar 2026

Jameica

Nothing was working

2/10

Poor

26 Feb 2026

Norma

Bad ,nasty , dirty ugly building, elevator out of order, Ac unit out of order. What I payed it was the same I payed for an another hotel room by Marriot in Riverside .

8/10

Excellent

26 Feb 2026

Esli

Staff tried to be helpful

Family_with_children

2/10

Poor

23 Feb 2026

Luis

There was no room for me. Staff claims the hotel was booked and their party companies were being turned away.

6/10

Pleasant

23 Feb 2026

Jessica

The employees are kind, but the establishment is obviously understaffed. To check in, who seemed to be the manager, had to go “find” an available room. You’d think they have a system for this. It took around 10 min to get checked-in.

The next morning at 8:15 AM, my sister and I went out to the lobby to claim our complimentary “continental breakfast”. Well, to our surprise, we only found a small corned breakfast area- located in the lobby by the entrance. There was no coffee available and no breakfast. The lobby rep hurried and refilled the area with what the establishment considered “continental breakfast”- oatmeal, fruit, coffee, and hot chocolate. There were about 4 other guests there and they all were upset, and mentioned they would not be staying a the establishment again.

The room was OK- a bit outdated but ok. The hotel could use a deep cleaning inside and out. The front door entrance area could use a good cleaning. The front lobby area had bags of trash piled on top of the trash bin.

Head up- the elevator is non-functional.

Friends_and_family Family

2/10

Poor

22 Feb 2026

Karla

Room was disgusting a bunch of garbage beds all dirty as soon as I checking I check out. Really disappointed pictures posted are all fake to get ppl to stay ….

Friends_and_family Family

2/10

Poor

20 Feb 2026

Sal

There was one person checking people in, handling service requests for existing guests and literally running to check if our rooms were ready. We tried to check in at 4 and were told to come back in an hour (check in was at 3pm), we showed back up at 10pm and the keys we got had someone else in that room. We had to wait another 30 minutes to get our room and we didn’t get the room we paid for. We got the queen instead of the king suite. Terrible experience overall

Partner

2/10

Poor

18 Feb 2026

Aurora

I was in town for a funeral for my mother n law, my husband who is disabled, we showed up for are booking and was told that the room that i reserved wasn't available.. the whole thing was stressful and horrible

10/10

Exceptional

18 Feb 2026

Fransy

Good

2/10

Poor

17 Feb 2026

kamal

It took mor than two hours to get a clean room.

Family

2/10

Poor

17 Feb 2026

Robert

The room was not clean from previous guest, hotel was short staffed, no clean sheets available, and elevator was out of order and had to bring all items in stairs.

Partner

2/10

Poor

16 Feb 2026

Erica

Didn’t stay there we canceled as soon as we got to the room, people fighting in the room, loud banging smelt like smoke, horrible not safe for my grand baby. Complained and still waiting for a refund

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Eulian

Michael was very helpful and the lady was nice when checking out. Antonio still needs a little more training

Leisure Family

4/10

Poor

15 Feb 2026

Eulian

Spoke with the morning front desk clerk about leaving my luggage he blatantly said NO he was not professional at all.he need training on customer service ! I asked to speak to the manager it was said that the manager would say no I then asked for early check in he was hesitant and saying it was a hefty fee as if we couldn’t pay for it however it was granted with a fee, fee was paid but the scent of the room was not good at all I had to go out and buy a spray for the room the refrigerator made a loud sound and it came one bath towel! Please train that particular staff to be more friendly and helpful with guest!

Leisure Family

10/10

Exceptional

08 Feb 2026

Lisa

Friendly staff
Very professional
Clean rooms
Great Tv service
Breakfast needs better options

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

Brie

Refrigerator and microwave are unusable due to rust

Partner

2/10

Poor

07 Feb 2026

Ikeda

I didn’t stay here I refused it was filthy the room was dirty like it hadn’t been cleaned it was a total waste of money a negative 5 star rating and I would like my money returned because I did not stay here. The room advertised was not available and overall they took my money and accommodations were unacceptable. I slept in my car rather than stay there.

Leisure Friends

4/10

Poor

06 Feb 2026

Maria

The hotel aisle had a STRONG cigarette (or other) smell. The elevator was dirty, with bits of trash on the floor. The door cards failed three times, three different cards, and the person in charge had to reprogram them three times. There were ants coming out of the bathtub faucet, many, many of them. There were holes in the curtain, and you could see the sunlight coming through them. The smell on the aisle was the worst part. On a positive note, the people at the front desk were very kind!

Leisure Partner

6/10

Pleasant

05 Feb 2026

Bryant

This place had ants in my bed and there was some crazy person screaming at the top of there lungs to themselves at 5am in the morning. Not recommending this place.

Business Self

2/10

Poor

30 Jan 2026

Willie

i didn’t stay there it was cancel

2/10

Poor

28 Jan 2026

Syed asad

Very worst. Dirty

Business_and_leisure Friends

8/10

Excellent

28 Jan 2026

Emily

The room was clean.

4/10

Poor

28 Jan 2026

Rachel

I will start off with a good stuff. The hotel is located very close to a Walmart, which makes it convenient in case you forgot something and, you can bring your pets. Free parking is a plus.The hotel is very old. It is in dire need of a remodel. The night we checked in, no one told us how they function. The room came with two sets of towels, and we had a party of four. They like you to change your towels with the front desk as needed. There’s a full kitchen with no dishwasher so you have to wash the dishes in the tiny sink, there is no paper towels, no coffee maker. The shower water pressure was so low for a hotel. I would not go so far as to say breakfast is in amenity. Most days we went down at 9 AM and there was very little there one muffin two cereal, bars, and coffee and oatmeal packs.

Business Pet

4/10

Poor

26 Jan 2026

Gregory

Staff was okay a checkin, but the lady at my checkout was amazing. The room was cool but it was an ant infestation in the kitchen area. Mattress was firm.

2/10

Poor

26 Jan 2026

Ashley

Got there and they put us in a room that had not been cleaned. Then we had requested dishes and were told that they had none

4/10

Poor

26 Jan 2026

RODRIGO

the first two rooms offered were not ready for new patrons.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Robert

Room was cool. The hotel needs a bit cleaning.

Business Self

10/10

Exceptional

20 Jan 2026

Roy

Really enjoyed the quiet stay, very relaxing.

Self

10/10

Exceptional

18 Jan 2026

Jaime

Good

Leisure Family

10/10

Exceptional

17 Jan 2026

Yong

It is very comfortable and safe.

Partner

6/10

Pleasant

14 Jan 2026

Kenesha

Unfortunately, the bathroom had a plumbing issue. I left for a while and when I came back my clothes in the bathroom hamper had gotten soaking wet from a leaking pipe. The staff was kind enough to dry them.

Business_and_leisure Pet