Extended Stay America - Los Angeles

Extended Stay America - Los Angeles - Torrance Blv

United States , Los Angeles - CA
TORRANCE, 3525 Torrance Blvd
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100 reviews shown

10/10

Exceptional

06 Mar 2026

Ruven

Was very pleased with everything

Self

8/10

Excellent

02 Mar 2026

Debra

Staff was excellent from the GM to other staff.

Partner

10/10

Exceptional

02 Mar 2026

Maria

Staff wasn’t rude but wasn’t friendly either. Clean room but the hallway and elevator were “sketchy” I quote a little from my elevator ride. Over all not a bad experience, but not five stars either.

Partner

4/10

Poor

01 Mar 2026

Ray

The room needed to be updated. It was in poor condition especially the kitchen area and the carpets. When I woke up in the morning I found a roach on my bag. Hopefully it won't be an issue when I get back to my home.

Self

2/10

Poor

24 Feb 2026

Katherine

The lobby and elevator were dirty, the hotel is run down. Just sweeping would be an improvement! The original room they gave me looked like there was blood in it. I asked for a refund within 5 minutes of arriving but they said they don’t do refunds. The second room they gave me had an odd smell but figured there would not be a better room in the building. I had to laugh at the drawers on the dresser and nightstand not staying closed. The staff for the most part were friendly. I got a sense that if management didn’t care - why should they?? Also the night before they informed my coworker that they didn’t have a room for him since they were overbooked. He had called earlier in the day to inform them that he was going to be a late check in and was told “no problem”. At 10 pm he tried finding another hotel with no luck. Fortunately he knew someone in the area that could put him up for the night. The towels and bedding were clean which was a redeeming factor.

Business

2/10

Poor

22 Feb 2026

Lance

The room was terrible. Smoke detector lying on the counter. They fixed that. Looked like mold on the floor around the shower. Mgmt said it wasn’t and did some cleaning. Still very discolored. Desk chair seat only held on by 2 of 4 bolts; bed horrible - way too soft. Do not recommend.

Self

2/10

Poor

17 Feb 2026

Nelson

Nobody was in the front desk.
Next day for check out, same thing.

Self

6/10

Pleasant

16 Feb 2026

Grace

Good location and affordable pricing. Check-in took longer than expected and our room keys did not work originally but this was quickly resolved. The rooms are very dated and have a noticeable mildew scent. However, it will get the job done for a one night stay in a pinch!

Business_and_leisure Partner

8/10

Excellent

16 Feb 2026

Maria

Clean, comfortable room. Refrigerator doors were rusty and in need of repair. It was the first thing you saw when you entered the room. I mada a report. The variety at breakfast was okay. The staff was receptive, but not very friendly.

2/10

Poor

15 Feb 2026

Anita

Staff was rude and not helpful. Drive didn’t work. Bathroom was dirty. Nothing in the room worked properly

Partner

2/10

Poor

14 Feb 2026

Juan

Suspicious activity on property such abandoned vehicles, people loitering, unkept room. Trash in hallways and dirty carpets.

Business Self

4/10

Poor

11 Feb 2026

Narendra

- All areas of the Hotel smelt badly - reception, elevators and galleries.
- All attendants were always inside their office and never at the reception.
- Room keys would get deactivated at least 2 times a day and had to go back to reception to get them activated. Stayed for 3 days and needed this almost 5 times!! :-(
- Notice said they will bring plates, cups, etc to the room - but refused to bring and asked us to come to reception to pick them.
- Requested for plates, cups etc, and they said come after 10 min. Went back and said comeback after 15 min. Then called them first to make sure it was ready before went to pick up.
- Breakfast was more of a whitewash - they served only coffee/tea and a muffin and protein bar!! Which was also never filled up - it got over around 8 am and never refilled!! :-(

Partner

8/10

Excellent

09 Feb 2026

Whenever I’m in the Torrance, California area… this is usually my go-to spot for hotel stays. It’s pretty quiet, staff is amazing, the rooms are clean, and they have a lot of pretty good restaurants that are within walking distance. No complaints here at all for me.

Business_and_leisure Self

8/10

Excellent

03 Feb 2026

guadalupe

Room clean just smelled la bit like old urine

Leisure Family_with_children

6/10

Pleasant

31 Jan 2026

Rocio

Staff was good overall.
Room had a broken countertop in the kitchen area, refrigerator didn’t work properly, hair in the bathtub and bed.
Funny smell overall in the inside.

Business Self

10/10

Exceptional

31 Jan 2026

Jerry

Amazing stay. Perfect for a business

8/10

Excellent

26 Jan 2026

Kabili

Staff was amazingly helpful…. Room was nice…

Business_and_leisure Partner

10/10

Exceptional

19 Jan 2026

Aniya

General manager works hard keeping the place together

Business_and_leisure Self

10/10

Exceptional

19 Jan 2026

Ryan

Amazing customer service, great room (clean, spacious, a lot of amenities: felt like a studio apartment, etc.) and clean bathroom. Would definitely visit here again and recommend to others!

Business_and_leisure Self

10/10

Exceptional

19 Jan 2026

Tara

There is not complimentary breakfast, just coffee, tea hot cocoa and muffins/nutrigrain bars. Room had a kitche, and hotal will provide pots and pans, coffee pot and utenils/plates if needed. Convenient location to what I needed, would stay again.

Leisure Self

4/10

Poor

18 Jan 2026

Luis

I had to call the front desk twice. I checked in on Friday Jan 16th. There was loud foot step above my room, I waited hours and finally i fell asleep but it continued throughout the night. I asked the front desk to call them or ask them to please be considerate of other guest below and adjacent. I stedpped out Saturday night and when i arrived at 9pm the loud guest continued. I had to call twice between 2am and 5am. It was a terrible stay From Friday through Sunday . I did not see management but I'd appreciate for them talking to their Team about noise complaints. I went there to get rest, not to listen to folks fighting. I was told the Cops were gonna be called because i wasn't the only one complaining. I will be calling Management throughout the week. Or ill have to find the Regional/corporate contact # L.M

Leisure Partner

6/10

Pleasant

15 Jan 2026

Patricia

The staff is nice, but the rooms need to updated, the tv on mine didn’t work at all, and over all the hotel needs to be clean, all of the outdated appliances could be forgotten if your room is and hotel is sparkling clean, it’s not all the hotels fault, they need to check on guests not leaving trash everywhere

8/10

Excellent

10 Jan 2026

The room was really clean and staff is amazingly friendly and helpful.

Business_and_leisure Self

10/10

Exceptional

08 Jan 2026

Ruven

The room was clean and fresh. The refrigerator has rust on the door needs to be cleaned. There was coffee only needs some muffins

Partner

2/10

Poor

07 Jan 2026

Ricardo

It was really dirty, the halls smell really bad. No manager because they took a vacation during the time. Police arguing on the first floor with no one working in the lobby

Partner

4/10

Poor

06 Jan 2026

PAUL

Sheets were not clean, bathroom moldy staff great, no breakfast

Business Partner

8/10

Excellent

03 Jan 2026

Jennifer

Clean room, understaffed, but the staff that was there was kind and helpful. Love the area plenty to do. Two minute walk to Organic Thai massage with the best massages in town.

Partner

8/10

Excellent

03 Jan 2026

ALIYAH

The location was good and the room was clean. Unfortunately, the amenities weren't available until 3 days later.. Neither were the good views but I asked to be moved and it never happened. There's a lot of nicks in the paint and furniture and that doesn't match the pictures. It got noisy but management shut it down. If not it's located next to the police department.and civic center.

Business Self

8/10

Excellent

02 Jan 2026

Carlene

The staff we're very polite.

Leisure Family

4/10

Poor

30 Dec 2025

Erdogan

Breakfast included , i think it shoun

4/10

Poor

28 Dec 2025

Alexander

Room was really bad- paint peeling off the walls, scratched up furniture, fridge had stains all over it, artwork frames were broken, felt like I was in the ghetto. Heater also did not work and the room was freezing. No shampoo. Staff was helpful and gave me a new room- but no one should have been put into that room in the first place.

Business Self

6/10

Pleasant

12 Dec 2025

David

Very limited ‘everything’ but all at full price. Paid too much for what we got.

Partner

2/10

Poor

09 Dec 2025

Boyoung

They denied me to stay and no refund

4/10

Poor

08 Dec 2025

Zuleika

Room wasn’t clean when I got there I had to deep clean. The staff was really nice and helpful.

8/10

Excellent

06 Dec 2025

Trenton

Room was fine staff was freindly

6/10

Pleasant

03 Dec 2025

Musa

Decent for the cost

2/10

Poor

24 Nov 2025

Soleil

Room was not clean.
Molding on the refrigerator.
Lock was broken, card key wouldn’t work.
Worst hotel we have ever stayed in.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Tim

Wonderful staff and a very nice quiet room.

Business

10/10

Exceptional

16 Nov 2025

Rogelio

Everything was fine, thank you so much.

Leisure Family

4/10

Poor

16 Nov 2025

Lucila

I think I got charged twice but tomorrow I will check in with the lobby attendant to see if I can get a refund

10/10

Exceptional

08 Nov 2025

Jonathan

The room was clean . Stayed 3 weeks never seen one bug. Great price.

4/10

Poor

04 Nov 2025

Andy

The room had a bad smell when we walked through the door. Pretty stail/moldy like. The windows were already open when we walked in, like they were trying to air the room out. The room key machine was broken, so could only get 1 room key. And was told that it might not even work. Shower curtain rod was ready to fall at any moment. Kitchen area was pretty worn out. But it was quiet and the bed was decent.

Business Partner

6/10

Pleasant

04 Nov 2025

Victor

Breakfast. Internet.

Leisure Self

6/10

Pleasant

04 Nov 2025

John

The hotel needs to renovate. I understand the hotel name. I would think it it look nice. The carpet, refrigerator and everything just needs to be replaced.

Leisure Family

8/10

Excellent

03 Nov 2025

Jerome V

We did not use the kitchen. We did take advantage of the coffee in the morning in the lobby.

8/10

Excellent

03 Nov 2025

Bianka

No breakfast not even coffee all the time I went to get some. I stayed there for 3 weeks .

2/10

Poor

28 Oct 2025

Catalina

The elevator was out of service yet no accommodation for people problem with stairs. My mother has a hernia disk in her lower back and had to take the stairs. Now i have her on pain medication because her body is sore.

Leisure Family

4/10

Poor

27 Oct 2025

JANE

Grounds and hallways very dirty. Broken elevator. Trash in bags outside rooms for over 24 hours. Smelly hallways.

Self

6/10

Pleasant

27 Oct 2025

Kathleen

There was no breakfast. There were no shampoos or lotions in the room and you had to ask for a hairdryer. As for the kitchen it could use some upgrades and you had to go ask for pots, pans and dishes.

Leisure Partner

2/10

Poor

21 Oct 2025

Alison

Trash piled up outside, refrigerator door rusty, half of lights in room didn’t work, was told by manager no replacement bulbs, windows so dirty I couldn’t see out of them, furniture all scratched up

Leisure Family

6/10

Pleasant

19 Oct 2025

Melissa

Do not recommend

The wifi speed was the best part of this stay. It was an inconvenience to have to ask for the kitchenette supplies and simple things such as shampoo and conditioner from the front desk. The claim that the kitchenette supplies are \"sanitized\" is false, as the front desk personnel placed all of the plates, cups, pans, utensils, etc onto a dish rack with their bare hands and then hand it to you. The elevator was non-functional for our entire 4-night stay and the only availability was on the 3rd floor, loved carrying up our heavy luggage 4 flights of stairs. It seems people live here so you see them daily sitting outside smoking as you come in and out during your stay and probably why we could only book on the 3rd floor as the long term residents live on the lower floors. The table in our room had no chairs so we sat on the bed to eat all meals. The bathroom door would not close/lock. The toilet paper roll was stained with a brown liquid so we used the tissues in tissue box instead. - Would not stay here again.

Business

10/10

Exceptional

19 Oct 2025

ROGELIO

Yes, everything is nearby.

Leisure Family

2/10

Poor

18 Oct 2025

Michele

Tv was stuck to the cabinet. Bed wasn't really comfortable.

Partner

8/10

Excellent

18 Oct 2025

Ricardo

For $120 on average for the area. It’s great. Elevator broken and bad customer service. For the price, it makes sense

Partner

2/10

Poor

17 Oct 2025

dana

Elevator broke down and had to make my 89 year old mom walk 3 flights of stairs. According to staff this elevator has constant problems. When asked about get part of the room comped the answer was no. Will never stay a an Extended Stay again.

2/10

Poor

17 Oct 2025

Jesus

Staff was very friendly, but everything else was horrible. My room was clean when I arrived, but the bed was extremely uncomfortable, AC was very loud and there was not even a smoke alarm. All furniture looked pretty beat up. The worst part was the smell in the hallways, like it smelled very very bad. Ive stayed at an extended stay in the past and it was night and day from this experience. I truly do not recommend this place to anyone.

Business Self

8/10

Excellent

15 Oct 2025

Bruce

Kitchen was fine. Coffee in lobby okay, not much of variety of food.

Business Self

2/10

Poor

13 Oct 2025

Goretty

The elevator did not work and that was such an inconvenience for me

Leisure Partner

10/10

Exceptional

12 Oct 2025

Bianca

Goo

8/10

Excellent

10 Oct 2025

Juan

safe surroundin, thanks

8/10

Excellent

02 Oct 2025

Lynn

Friendly staff

Self

10/10

Exceptional

28 Sep 2025

Max-Adam

down the street from Del Amo mall-tons of restaurants & markets close by and the Redondo Beach is only 5mins away

Partner

8/10

Excellent

25 Sep 2025

Jerrold

Felt like the rooms were a bit run down. Staff was great

2/10

Poor

24 Sep 2025

Maurice

Front Doors did not work properly. Hallways have a bad odor

Leisure Self

4/10

Poor

21 Sep 2025

Jamie

Towels were not clean with evidence of not being washed. To go breakfast was a joke and front desk staff rude and doesn’t care. I do not recommend staying here

Leisure Family

8/10

Excellent

21 Sep 2025

adelicia

Every thing was good the only thing it would be nice to have a lobby and entrance from the other parking in the back

Leisure Family

2/10

Poor

19 Sep 2025

Nancianne

Awful.

Do not stay here EVER. Horrible dirty run down

Friends_and_family Family

2/10

Poor

18 Sep 2025

Lorraine

Microwave is not safe

8/10

Excellent

18 Sep 2025

Dean

Heavy cooking odors and dirty common areas with stains on floors and carpets. Please clean common areas carpet with

10/10

Exceptional

16 Sep 2025

Fiona

Staff was pleasant, clean comfortable room and is convenient location for me.

Business Self

4/10

Poor

14 Sep 2025

Erica

Front desk was nice!

Self

2/10

Poor

14 Sep 2025

John

Check in no clerk (11:30 early check in) looked like he was sleeping and confused about our reservation. Failed to notify us of possible power outage. Power all night and hotel/staff completely unprepared. No backup plan other than place A flashlight at end of hall on nothing else. We had a predawn departure for a commitment and had to cancel. My wife lost balance/tripped in dark walking to unmanned front desk. I am going to cancel my membership (this was my first stay) and demand a refund due to incompetence.

2/10

Poor

11 Sep 2025

Francis Vale

Booking was confirmed but there was power outage and I was deprived a room

Business Self

4/10

Poor

08 Sep 2025

LuAnn

first off the remote for the tv didn't work. my husband went down and got another one only it didn't work either. he called down to the front desk and the clerk said he would be up but never showed up. the hall smelled like it was wet and mildewed.

Leisure Partner

6/10

Pleasant

31 Aug 2025

Terhea

Trash was strewn around the property. Checkin attendant was not friendly or accommodating.

Business_and_leisure Self

10/10

Exceptional

24 Aug 2025

Frances

The staff were helpful and knowledgeable

6/10

Pleasant

22 Aug 2025

Verified traveler

Their was alot of wear and tear of the hotel it needs to paint over the parts that arent with pain you can tell how old the hotel is, the shower cutrains had like 3 stains it was disgusting, and the grass outside looked like a forest.

10/10

Exceptional

21 Aug 2025

Frances

Great staff and at home feeling. Was very pleased with our room with the kitchenette.

2/10

Poor

18 Aug 2025

Candie

We had no power from 10:00pm to 11:39am du to a scheduled power outage that was supposed to be from 10pm to5am reminder I have kids and food thawed out in my freezer

Business_and_leisure Family_with_children

10/10

Exceptional

11 Aug 2025

Candie

I love how friendly the staff is

Business_and_leisure Family_with_children

6/10

Pleasant

10 Aug 2025

Annalee

It was convenient for me that night. Rooms are bigger than other hotels. In the fridge, you can load a lot of food and drinks. Cleanliness 2 out of 5

Business_and_leisure Self

10/10

Exceptional

07 Aug 2025

Kaitlin

Great stay! Staff was very friendly and there was even breakfast in the lobby which I didn’t know when I booked. 10/10 would stay again
Thank you!

Leisure Self

6/10

Pleasant

06 Aug 2025

Verified traveler

Okay stay

Breakfast is limited, bed was uncomfortable, staff took long to check in, even answered their phone on speaker laughing while trying to check in. They ask for too much information, also the help was bad.

Partner

2/10

Poor

04 Aug 2025

Alfredo

No room service, terrible customer service at front desk. Will not be coming back

2/10

Poor

02 Aug 2025

Claudia

Dirty,smelly rooms. It looks like that place is falling apart. Before we enter the hotel it had a foul
Odor.

8/10

Excellent

31 Jul 2025

Kember

We had a good stay, but our room's air conditioner did not work and some of the electrical sockets didn't work properly. A socket fried my sister's charger and a couple did not work at all. Those are my only complaints, other than that, the stay went well. Thank you.

Leisure Family

2/10

Poor

21 Jul 2025

Satish

We had booked the hotel for a couple of days, but within a few minutes decided to request a refund due to the poor conditions. The hotel staff refused, stating the booking was made through Expedia and therefore not eligible for a refund. Unfortunately, our request to the Expedia team also went unresolved. The rooms were not clean, and there were no facilities for cooking. Basic toiletries like soap and shampoo were not provided. The complimentary breakfast was extremely limited—just oats and a muffin, and even those were scarcely available. No coffee was offered either. Honestly, I would not recommend staying at this hotel. The front desk staff were rude and unhelpful, showing little regard for guest concerns.

Leisure Family

4/10

Poor

20 Jul 2025

Wil

Unfortunately, this property was a major disappointment. The building is extremely rundown and feels neglected from the moment you walk in. The interior is outdated, the hallways are poorly lit, and the entire place feels unsafe — especially at night.
The smell throughout the building was overwhelming and unpleasant, like a mix of mildew, smoke, and something unidentifiable. Cleanliness was clearly not a priority. The room had visible dust, stained linens, and grimy surfaces. Even the basics, like fresh towels or clean floors, seemed to be overlooked.
This location is in serious need of renovation and better management. I would not recommend staying here, especially for anyone concerned with safety or hygiene.

Business_and_leisure Self

2/10

Poor

20 Jul 2025

Christine

The room was spacious but could use deep cleaning.

The breakfast was just coffee and muffin. The sink was broken, they don’t have room service. The closet was all plastic shelves. I asked for a roller to roll our luggages, the cashier said, I have to pay extra.

Leisure

8/10

Excellent

16 Jul 2025

Bruce

Observation

Staff good, room okay , clean & quiet. They need to do a certain amount of maintenance. Shower valve needs repair, does not fully shutdown. Drips water , needs washers or a new cartridge. Recliner is Broken, does not recline.

Business

6/10

Pleasant

15 Jul 2025

Danielle

Our stay was okay. The room was big and it seemed clean. There were no amenities other than the kitchenette. If you wanted to use the kitchenette ypu had to request the tools from the front desk. The advertise snacks but its only vending machines. There was often a stong oder of cigarettes and Marijuana buts its a non-smoking hotel.

Friends_and_family Family

2/10

Poor

15 Jul 2025

Sabir

Receptionest very rude. Drughs smell in elevator

6/10

Pleasant

13 Jul 2025

Verified traveler

The elevator floors were very dirty. The rooms floors were very dirty. The toilet seat doesn’t even fit the toilet. The hotel has a odd smell like mold or moisture

Friends_and_family Family

4/10

Poor

13 Jul 2025

Tiana

This is really a property that has long term tenants and it is ran as such. The lack of regular maintenence is apparent from the refrigerator door needed to be replaced to chaora that are non functional. The breakfast was very light. Oatmeal was probably best and it was a generic instant. They had one pot of coffee, and they weren't trying to keep it full, during breakfast hours. Nevertheless they ran out of cups or the things to wnable tou to have a nice cup of coffee.

Leisure Partner

8/10

Excellent

29 Jun 2025

Lisa

Overall the hotel was nice. Could use some upgraded beds and pillows.

Partner

10/10

Exceptional

27 Jun 2025

Pamela

The staff are always great...even the new ones :-)

Leisure Self

6/10

Pleasant

23 Jun 2025

Jamie A

Room floor dirty, made my feet black

Business_and_leisure Family

8/10

Excellent

23 Jun 2025

ELiza

Odor

the place is ok. Convenient and readily available. But the room has this unexplainable odor. Don’t know if from a previous guest perfume or cologne. It just doesn’t smell fresh. Maybe, the room needed to be air out. Like open the window or something.

Partner

8/10

Excellent

20 Jun 2025

Tameca

It was ok because I was displaced from my home due to termite extermination. The hotel workers Vicki and Marcus were very helpful. The only things that was unacceptable were the table in the room legs were too loose to eat on, housekeeping is not doing a good job with cleaning. It was trash under the beds and the floors was filthy!

2/10

Poor

14 Jun 2025

Christopher

Not a very nice property at all. People hanging outside the doors, dirty rooms, dirty kitchen. Literally gave mental hospital vibes. Will never stay there again.

Leisure Partner