Name: Extended Stay America - Los Angeles - Torrance Blv
Address: 3525 Torrance Blvd, Torrance, 90503, US

10/10

Exceptional

17 Jul 2026

john

place was nice staff was helpful and pleasent

Family_with_children

4/10

Poor

11 Jul 2026

Susan

There was trash outside of the dumpster, property is in serious need of updating. Room was dirty, dried spills on the kitchenette area, and hair in the sink. Beds were uncomfortable. Grab and go breakfast options were processed bars and muffins and minimal.

Family

2/10

Poor

10 Jul 2026

Abbas

Very old and rundown hotel with poor amenities. Will rather sleep in my car than stay there!

Self

6/10

Pleasant

09 Jul 2026

Jessica

The only issue I had was there were signs that said no smoking and once I turned my AC on it smelled like cigarette smoke really bad. Aside from that the hotel was clean and I would stay again. But definitely did not want to incur a smoking charge and the room was pre-smoked in prior to my stay

Friends

10/10

Exceptional

06 Jul 2026

Iroquois

I'm really pleased with my stay here it's very clean John the manager was more than helpful making sure I had everything that I needed on this entire trip extremely attentive and knowledgeable I highly recommend this Extended Stay

Pet

10/10

Exceptional

06 Jul 2026

Iroquois

I couldn't be more pleased with my stay here at Extended Stay John the manager has been more than helpful and gone out of his way to make sure that I had everything that I've needed this entire stay I will be back and I highly recommend

Pet

8/10

Excellent

06 Jul 2026

Tamika

The microwave and refrigerator was not as clean as it should be

10/10

Exceptional

03 Jul 2026

Matthew

John at the front desk was excellent

Self

10/10

Exceptional

01 Jul 2026

Taro

The hotel location is very convenient. The shopping mall was within walking distance.

Self

4/10

Poor

29 Jun 2026

John

Hair in the shower, no toilet paper, hasn’t been renovated in EVER and they want to charge a $10 fee to check in even ONE minute before 3pm. The heavy cleaner scent does a decent job of covering up the marijuana smell. Pass on this place unless cheap is the only thing care about.

Self

6/10

Pleasant

25 Jun 2026

Robert or Mary

Good location , friendly staff, across from the Del Amo mall

Self

8/10

Excellent

21 Jun 2026

Bryan

Staff was very helpful with everything, clean property and parking was easy.

Partner

10/10

Exceptional

20 Jun 2026

Ruven

They have the best rates and the rooms are amazing

6/10

Pleasant

18 Jun 2026

Patricia

Rooms were very rundown with peeling paint and chipped wood. No real breakfast

Partner

4/10

Poor

17 Jun 2026

Ali

It was a very old fashion style. Kitchen cabinets are almost 25 years and have been damaged.
No safety box.

Family

6/10

Pleasant

15 Jun 2026

Eli

The room was fine and the bed was reasonable, shower definitely needed more water pressure, but the internet was AWFUL and the staff was not helpful or useful about it in any way. Even though I paid extra for faster internet during my stay it was still spotty and slow, if it even connected at all. They gave me a phone number to call and I spent 2 hours on the phone with the internet company trying to fix an issue I shouldn't have had to fix! Literally ridiculous.

Self

2/10

Poor

14 Jun 2026

Marcos

Make sure to call before booking no matter what! because when I booked it was showing there was availability of rooms for a couple of days stay and when driving for a while after a long day of hard work and come to find out that they're overbooked negative two people and they said they don't know how I was able to book on the Expedia app and they couldn't help me and told me to call Expedia and had to wait a long time with customer service for a refund and ended up sleeping in my vehicle cuz I was too tired to drive anymore.

Family

2/10

Poor

14 Jun 2026

kimberly

The room is dated. The finish on the dresser was off(maybe water damage). The refrigerator and stove are terribly old.

Partner

8/10

Excellent

12 Jun 2026

Analiza

Decent hotel accommodation. The staff are helpful and friendly. It’s neat and organized.

Friends

2/10

Poor

12 Jun 2026

Silvestre

Huele muy mal y no tienen secadora de pelo

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Roberto

Easy check in, clean room, quite day and night, and late checkout friendly. Paid a few bucks more but well worth it

Partner

2/10

Poor

07 Jun 2026

Gisela

It was the worst hotel I have ever stayed at in my entire life. The staff always looked upset and acted like they didn’t want to work. The customer service was terrible, the cleanliness was extremely poor, and the floor was so dirty and sticky.

The “breakfast” can’t even be called breakfast — it was basically just coffee and a muffin, which was almost never available.

A horrible experience from beginning to end. Zero stars. There was absolutely nothing positive about this stay.

Family_with_children

4/10

Poor

06 Jun 2026

Vishnu

Air conditioner was not working despite the lowest cooling setting. Refrigerator was good for nothing, has no cooling even on maximum settings.

Family_with_children

8/10

Excellent

31 May 2026

Christopher

Although it wasn't what was depicted in the pictures, the room was comfortable, the air conditioning cold, and the provided pans, plates, utensils, dishsoap and drinking glasses (upon asking) worked well. Shower water got hot quickly, freezer and stove worked well. Parking was well lit and never too crowded.

On the downside, the fridge I had did not get very cold, and the floor was dirty with some missing/broken tiles. My card stopped working a few times both for my room door and the outside door.

All that being said, the staff was always there at any time of day, friendly and helpful, to address my concerns. It is super convenient to the mall and some good local restaurants and watering holes. All in all, I found it to be a good value for my money.

Self

8/10

Excellent

27 May 2026

Mark

Great Location very close to all shopping and restaurants

6/10

Pleasant

25 May 2026

Andrea

It was loud at night people playing music. Walls are thin I guess as I heard 2 couples two different nights have very loud sex. Could not sleep. 8 had no way of buffering the sound as I am assuming there bed was on the same wall as mine. Maybe put the bed on opposite sides for each room.
Staff was kind and helpful. Breakfast was coffee and muffins okay but maybe have more coffee as only 2 decanters and muffins people were taking more then just 1.
I did like the kitchenette it was nice.
Hope this helps.

Self

4/10

Poor

25 May 2026

Thomas

Well to start, At check-in the we were told “We are booked for the night and we could go somewhere else if we wanted to”.
I said but we have a reservation. Then I was told, “Ok then we have one room but the tv doesn’t work.”
I said I’m not looking for another hotel now, I’ll take the room but is there a discount?
“No discounts, it’s our only room. Do you want it or will you look for another hotel.”
Geez! It’s Saturday night if Memorial Day weekend. We have to take it. What a dump! Broken cabinets and absolutely nothing in the room but a thin sheet top for the bed.
Don’t stay here.

Family

2/10

Poor

25 May 2026

Sunshine Jeanette

Overbooked and was told they couldn’t even offer that explanation in writing for my refund

6/10

Pleasant

15 May 2026

Gerald

No house internet working. Desk clerk was not helpful

Partner

2/10

Poor

14 May 2026

Kaluaokal

It was not as advertised

Self

4/10

Poor

10 May 2026

Idieh

Under the bed was very dirty and there were, at least, 15 pink pills on the floor under there.
The bathroom water pressure was almost non existent, shower and sink.
I called the front desk for the kitchen package, that all the literature in the room said they would bring to the room, and was told to come to the front desk to get it.
No toaster. No pots and pans.
The breakfast is a joke. At 8:00 am all they had were nutri-grain bars since all the muffins were gone. The front desk gentleman said they go fast and it's first come first serve. I asked if he had any muffins in the kitchen or somewhere and I was told no. They're all gone.
I will say that the front desk staff were very helpful and friendly, to the best of their ability, with the only disappointment being having to walk all the way to the front desk after a long road trip. I'm not sure why they can't ask if the kitchen stuff would be needed, upon check in, to alleviate this stress on weary travelers.

Friends_and_family Family

4/10

Poor

10 May 2026

KATHRYN

Pretty run down for an Extended Stay - microwave was rusty - never saw that before - everything was worn down and lots of cigarette butts everywhere -

Pet

2/10

Poor

06 May 2026

Cassandra

Terrible toxic vapor entering the room. Appeared to becoming from kitchen and bathroom plumbing. The best was the location.

Pet

2/10

Poor

06 May 2026

Gloria

Don’t stay here

10/10

Exceptional

04 May 2026

Chavira

Very convenient and conveniental.

10/10

Exceptional

01 May 2026

Yolanda

Nice vety nice staff the hotel was nice

10/10

Exceptional

30 Apr 2026

Merline

I truly enjoyed my stay. It was refreshing, peaceful, secured, and exciting! Staff were courteous and friendly. The room was clean and comfortable. There are many shops, parks, and restaurants nearby. Thank you Extended Stay Team!

2/10

Poor

28 Apr 2026

Dan

Place was a dump! I left without staying a single night.

Self

8/10

Excellent

19 Apr 2026

Joseluis

Everything is fine, but all the time got something grown, l looking for the TV control and I can't find never ever.
And the TV is an plagued in l come to the office to speak with the attendant and she tell me isn't body front the staff to help me, so I don't see the TV.
I looking for all the drawers and l can't find

Family

2/10

Poor

12 Apr 2026

Lisbeth

Never staying in this location , horrible staff rude specially to people who are disable , front desk was unprofessional snapped her fingers on me , very disrespectful

10/10

Exceptional

10 Apr 2026

Cassandra

I am grateful that I choose this ESA. I have not had good experiences with the other ESA in the LA and Sacramento area.

Self

2/10

Poor

01 Apr 2026

Patrick

The entire property is rundown and smells like dog feces and a dumpster filled with used diapers that’s been sitting in 110 degrees of direct sunlight. The staff consisted of an elderly woman and two guys in their early thirties who managed to be extremely discriminatory towards guests of a certain color and who made sexually derogatory comments to my wife. If any of that sounds appealing to you then this hotel should be on your must stay list.

Partner

4/10

Poor

01 Apr 2026

Chaunte

The staff couldn’t give me clear cut protocol on when to extend my stay and caused me me issues on paying for today’s extension

4/10

Poor

30 Mar 2026

sang

There was little to no soundproofing, and the room felt very unclean. Although it was supposed to be a non-smoking room, we noticed a strong cigarette smell right when we entered.

Friends_and_family Family

2/10

Poor

30 Mar 2026

Raul

First i was given room 138 on First floor when i went to open the door the room was dirty & had trash bags next to the entrance & there was a cleaning cart in front if the bed so i went back to the desk & they gave me room 330 which i went to see & took a glance which look ok but we left for an event so i got back to actually go in the room i notice it was dirty as well too at first i didn't see that because i took a glance but after going fully inside you can see & notice. Now we didn’t have any choice but to go to sleep at that moment when we woke up the hotels states free complimentary breakfast which there was none at all & no one at the front desk to ask or talk too

Partner

2/10

Poor

29 Mar 2026

natalie

This place is absolutely filthy in all comlon areas, the halls smell, homeless people comong into ear from the breakfast bar. The rooms look nothing like the pictures, furniture is outdated, broken ans scratched so bad around the edges that the sharpness cut my finger. I had to go get my key remade 3 times in a row and the 3rd time had to wait because the front desk left. The fire alarm went off at 1am for no reason, and a ladys dog peed in the hall while i was walking by. The room served its purpose. The staff was nice. Would NOT return or recommend

Self

10/10

Exceptional

21 Mar 2026

Sara

Clean room, helpful staff, one small problem, breakfast was suppose to until 9.30 a.m. but at 9.a.m. there were no coffee and no breakfast.

Partner

10/10

Exceptional

20 Mar 2026

april

I am a returning customer and I enjoy staying at esa and wouldn't stay anywhere else it's my home away from home

Partner

10/10

Exceptional

06 Mar 2026

Ruven

Was very pleased with everything

Self

8/10

Excellent

02 Mar 2026

Debra

Staff was excellent from the GM to other staff.

Partner

10/10

Exceptional

02 Mar 2026

Maria

Staff wasn’t rude but wasn’t friendly either. Clean room but the hallway and elevator were “sketchy” I quote a little from my elevator ride. Over all not a bad experience, but not five stars either.

Partner

4/10

Poor

01 Mar 2026

Ray

The room needed to be updated. It was in poor condition especially the kitchen area and the carpets. When I woke up in the morning I found a roach on my bag. Hopefully it won't be an issue when I get back to my home.

Self

2/10

Poor

24 Feb 2026

Katherine

The lobby and elevator were dirty, the hotel is run down. Just sweeping would be an improvement! The original room they gave me looked like there was blood in it. I asked for a refund within 5 minutes of arriving but they said they don’t do refunds. The second room they gave me had an odd smell but figured there would not be a better room in the building. I had to laugh at the drawers on the dresser and nightstand not staying closed. The staff for the most part were friendly. I got a sense that if management didn’t care - why should they?? Also the night before they informed my coworker that they didn’t have a room for him since they were overbooked. He had called earlier in the day to inform them that he was going to be a late check in and was told “no problem”. At 10 pm he tried finding another hotel with no luck. Fortunately he knew someone in the area that could put him up for the night. The towels and bedding were clean which was a redeeming factor.

Business

2/10

Poor

22 Feb 2026

Lance

The room was terrible. Smoke detector lying on the counter. They fixed that. Looked like mold on the floor around the shower. Mgmt said it wasn’t and did some cleaning. Still very discolored. Desk chair seat only held on by 2 of 4 bolts; bed horrible - way too soft. Do not recommend.

Self

2/10

Poor

17 Feb 2026

Nelson

Nobody was in the front desk.
Next day for check out, same thing.

Self

6/10

Pleasant

16 Feb 2026

Grace

Good location and affordable pricing. Check-in took longer than expected and our room keys did not work originally but this was quickly resolved. The rooms are very dated and have a noticeable mildew scent. However, it will get the job done for a one night stay in a pinch!

Business_and_leisure Partner

8/10

Excellent

16 Feb 2026

Maria

Clean, comfortable room. Refrigerator doors were rusty and in need of repair. It was the first thing you saw when you entered the room. I mada a report. The variety at breakfast was okay. The staff was receptive, but not very friendly.

2/10

Poor

15 Feb 2026

Anita

Staff was rude and not helpful. Drive didn’t work. Bathroom was dirty. Nothing in the room worked properly

Partner

2/10

Poor

14 Feb 2026

Juan

Suspicious activity on property such abandoned vehicles, people loitering, unkept room. Trash in hallways and dirty carpets.

Business Self

4/10

Poor

11 Feb 2026

Narendra

- All areas of the Hotel smelt badly - reception, elevators and galleries.
- All attendants were always inside their office and never at the reception.
- Room keys would get deactivated at least 2 times a day and had to go back to reception to get them activated. Stayed for 3 days and needed this almost 5 times!! :-(
- Notice said they will bring plates, cups, etc to the room - but refused to bring and asked us to come to reception to pick them.
- Requested for plates, cups etc, and they said come after 10 min. Went back and said comeback after 15 min. Then called them first to make sure it was ready before went to pick up.
- Breakfast was more of a whitewash - they served only coffee/tea and a muffin and protein bar!! Which was also never filled up - it got over around 8 am and never refilled!! :-(

Partner

8/10

Excellent

09 Feb 2026

T

Whenever I’m in the Torrance, California area… this is usually my go-to spot for hotel stays. It’s pretty quiet, staff is amazing, the rooms are clean, and they have a lot of pretty good restaurants that are within walking distance. No complaints here at all for me.

Business_and_leisure Self

8/10

Excellent

03 Feb 2026

guadalupe

Room clean just smelled la bit like old urine

Leisure Family_with_children

6/10

Pleasant

31 Jan 2026

Rocio

Staff was good overall.
Room had a broken countertop in the kitchen area, refrigerator didn’t work properly, hair in the bathtub and bed.
Funny smell overall in the inside.

Business Self

10/10

Exceptional

31 Jan 2026

Jerry

Amazing stay. Perfect for a business

8/10

Excellent

26 Jan 2026

Kabili

Staff was amazingly helpful…. Room was nice…

Business_and_leisure Partner

10/10

Exceptional

19 Jan 2026

Aniya

General manager works hard keeping the place together

Business_and_leisure Self

10/10

Exceptional

19 Jan 2026

Ryan

Amazing customer service, great room (clean, spacious, a lot of amenities: felt like a studio apartment, etc.) and clean bathroom. Would definitely visit here again and recommend to others!

Business_and_leisure Self

10/10

Exceptional

19 Jan 2026

Tara

There is not complimentary breakfast, just coffee, tea hot cocoa and muffins/nutrigrain bars. Room had a kitche, and hotal will provide pots and pans, coffee pot and utenils/plates if needed. Convenient location to what I needed, would stay again.

Leisure Self

4/10

Poor

18 Jan 2026

Luis

I had to call the front desk twice. I checked in on Friday Jan 16th. There was loud foot step above my room, I waited hours and finally i fell asleep but it continued throughout the night. I asked the front desk to call them or ask them to please be considerate of other guest below and adjacent. I stedpped out Saturday night and when i arrived at 9pm the loud guest continued. I had to call twice between 2am and 5am. It was a terrible stay From Friday through Sunday . I did not see management but I'd appreciate for them talking to their Team about noise complaints. I went there to get rest, not to listen to folks fighting. I was told the Cops were gonna be called because i wasn't the only one complaining. I will be calling Management throughout the week. Or ill have to find the Regional/corporate contact # L.M

Leisure Partner

6/10

Pleasant

15 Jan 2026

Patricia

The staff is nice, but the rooms need to updated, the tv on mine didn’t work at all, and over all the hotel needs to be clean, all of the outdated appliances could be forgotten if your room is and hotel is sparkling clean, it’s not all the hotels fault, they need to check on guests not leaving trash everywhere

8/10

Excellent

10 Jan 2026

T

The room was really clean and staff is amazingly friendly and helpful.

Business_and_leisure Self

10/10

Exceptional

08 Jan 2026

Ruven

The room was clean and fresh. The refrigerator has rust on the door needs to be cleaned. There was coffee only needs some muffins

Partner

2/10

Poor

07 Jan 2026

Ricardo

It was really dirty, the halls smell really bad. No manager because they took a vacation during the time. Police arguing on the first floor with no one working in the lobby

Partner

4/10

Poor

06 Jan 2026

PAUL

Sheets were not clean, bathroom moldy staff great, no breakfast

Business Partner

8/10

Excellent

03 Jan 2026

Jennifer

Clean room, understaffed, but the staff that was there was kind and helpful. Love the area plenty to do. Two minute walk to Organic Thai massage with the best massages in town.

Partner

8/10

Excellent

03 Jan 2026

ALIYAH

The location was good and the room was clean. Unfortunately, the amenities weren't available until 3 days later.. Neither were the good views but I asked to be moved and it never happened. There's a lot of nicks in the paint and furniture and that doesn't match the pictures. It got noisy but management shut it down. If not it's located next to the police department.and civic center.

Business Self

8/10

Excellent

02 Jan 2026

Carlene

The staff we're very polite.

Leisure Family

4/10

Poor

30 Dec 2025

Erdogan

Breakfast included , i think it shoun

4/10

Poor

28 Dec 2025

Alexander

Room was really bad- paint peeling off the walls, scratched up furniture, fridge had stains all over it, artwork frames were broken, felt like I was in the ghetto. Heater also did not work and the room was freezing. No shampoo. Staff was helpful and gave me a new room- but no one should have been put into that room in the first place.

Business Self

6/10

Pleasant

12 Dec 2025

David

Very limited ‘everything’ but all at full price. Paid too much for what we got.

Partner

2/10

Poor

09 Dec 2025

Boyoung

They denied me to stay and no refund

4/10

Poor

08 Dec 2025

Zuleika

Room wasn’t clean when I got there I had to deep clean. The staff was really nice and helpful.

8/10

Excellent

06 Dec 2025

Trenton

Room was fine staff was freindly

6/10

Pleasant

03 Dec 2025

Musa

Decent for the cost

2/10

Poor

24 Nov 2025

Soleil

Room was not clean.
Molding on the refrigerator.
Lock was broken, card key wouldn’t work.
Worst hotel we have ever stayed in.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Tim

Wonderful staff and a very nice quiet room.

Business

10/10

Exceptional

16 Nov 2025

Rogelio

Everything was fine, thank you so much.

Leisure Family

4/10

Poor

16 Nov 2025

Lucila

I think I got charged twice but tomorrow I will check in with the lobby attendant to see if I can get a refund

10/10

Exceptional

08 Nov 2025

Jonathan

The room was clean . Stayed 3 weeks never seen one bug. Great price.

4/10

Poor

04 Nov 2025

Andy

The room had a bad smell when we walked through the door. Pretty stail/moldy like. The windows were already open when we walked in, like they were trying to air the room out. The room key machine was broken, so could only get 1 room key. And was told that it might not even work. Shower curtain rod was ready to fall at any moment. Kitchen area was pretty worn out. But it was quiet and the bed was decent.

Business Partner

6/10

Pleasant

04 Nov 2025

Victor

Breakfast. Internet.

Leisure Self

6/10

Pleasant

04 Nov 2025

John

The hotel needs to renovate. I understand the hotel name. I would think it it look nice. The carpet, refrigerator and everything just needs to be replaced.

Leisure Family

8/10

Excellent

03 Nov 2025

Jerome V

We did not use the kitchen. We did take advantage of the coffee in the morning in the lobby.

8/10

Excellent

03 Nov 2025

Bianka

No breakfast not even coffee all the time I went to get some. I stayed there for 3 weeks .

2/10

Poor

28 Oct 2025

Catalina

The elevator was out of service yet no accommodation for people problem with stairs. My mother has a hernia disk in her lower back and had to take the stairs. Now i have her on pain medication because her body is sore.

Leisure Family

4/10

Poor

27 Oct 2025

JANE

Grounds and hallways very dirty. Broken elevator. Trash in bags outside rooms for over 24 hours. Smelly hallways.

Self

6/10

Pleasant

27 Oct 2025

Kathleen

There was no breakfast. There were no shampoos or lotions in the room and you had to ask for a hairdryer. As for the kitchen it could use some upgrades and you had to go ask for pots, pans and dishes.

Leisure Partner

2/10

Poor

21 Oct 2025

Alison

Trash piled up outside, refrigerator door rusty, half of lights in room didn’t work, was told by manager no replacement bulbs, windows so dirty I couldn’t see out of them, furniture all scratched up

Leisure Family

6/10

Pleasant

19 Oct 2025

Melissa

Do not recommend

The wifi speed was the best part of this stay. It was an inconvenience to have to ask for the kitchenette supplies and simple things such as shampoo and conditioner from the front desk. The claim that the kitchenette supplies are \"sanitized\" is false, as the front desk personnel placed all of the plates, cups, pans, utensils, etc onto a dish rack with their bare hands and then hand it to you. The elevator was non-functional for our entire 4-night stay and the only availability was on the 3rd floor, loved carrying up our heavy luggage 4 flights of stairs. It seems people live here so you see them daily sitting outside smoking as you come in and out during your stay and probably why we could only book on the 3rd floor as the long term residents live on the lower floors. The table in our room had no chairs so we sat on the bed to eat all meals. The bathroom door would not close/lock. The toilet paper roll was stained with a brown liquid so we used the tissues in tissue box instead. - Would not stay here again.

Business

10/10

Exceptional

19 Oct 2025

ROGELIO

Yes, everything is nearby.

Leisure Family