Yanely
Front desk staff made checking in horrible. I booked a trip for my cousins through Expedia. I have never had a problem booking the rooms myself but arranging another person for check in (used my cousins name) until I got to this hotel. They claimed that because the person who booked it didn’t match the guest name they would not let them check in. We called Expedia support and they also agreed it should have never been a problem. The man on expedia support had to speak with front desk staff to remind them of policies. Also, we used “book now, pay later” but the front desk used my card instead of asking what card should be used. I don’t understand how they could be so strict about me not being there for check in but had no problem charging my card without my authorization. My cousins did send me the money but the staff ruined their check in experience and I am very enraged by the unprofessional manner everything happened. So grateful for Expedia support teams for assisting.
