Crowne Plaza Los Angeles Harbor Hotel

United States , Los Angeles - CA
SAN PEDRO, 601 S. Palos Verdes Street
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100 reviews shown

10/10

Exceptional

21 Jun 2026

Dawn

Great stay before a scheduled cruise.

Family

10/10

Exceptional

21 Jun 2026

Yvette

Great location and staff !

Self

10/10

Exceptional

20 Jun 2026

George

Perfect location and local restaurants access for yummy food. Hotel dinner was awesome. Shuttle round trip service to port is reasonable ($22 round trip), parking $30 per day. Clean, service great, staff is attentive and responsive.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Josie

The stay was beautiful. The valet staff was off.. and I was charged over my incidentals even though my valet charge was less then my incidental charge, and I checked out on a Monday and still haven’t received my deposit back.

Partner

10/10

Exceptional

18 Jun 2026

Thomas

Check in had a long line. The staff doing the check in process were polite, professional and efficient.

Partner

10/10

Exceptional

17 Jun 2026

Sherry

The room was clean the bed was fantastic. it’s being managed by someone new. I met two lovely young women who were professional, and I was felt very like taking care of by their professionalism and their position there at the hotel, I have a problem though with one guy who is the consistently been there every time I’ve been there in the last two years nighttime late night guy a jerk rude nasty pretends to help does not. I call when there’s a plumbing problem he doesn’t call back. He doesn’t send anyone. He talks over me every time now. It can’t be just me that would be impossible. Absolutely impossible. There’s a plumbing issue that they need to clean those pipes out and have them well and pipes get old that means everybody spit vomit skin whatever else is going down the sink food in the bathroom turns into a sulfur type chemical, which when you run the water that sulfur chemical comes up into your face, it’s not healthy. It’s actually it’s poison so every time you turn the water on brush your teeth wash your face here comes the Poison. What’s the point look into it first of all look into the guy I deal with the smelly pipe for the rest of my life, even if I lived there if you subtract that idiot at the desk at night now I can find out his name. Hes not a nice new guy. He’s been there for a while and he he used to say about the other employees that they were bad he would say untrue bad about themthats bad for busin

10/10

Exceptional

15 Jun 2026

Angelina

Good hotel and good customer relations

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Elnore

Clean room

2/10

Poor

12 Jun 2026

Nicole

We reserved two rooms. One had water all over the bathroom mirror and spots of black mold around the bathroom mirror and walls. I told the front desk and they moved me immediately. The other room had what appeared to be blood and feces between the mirror and sink and on the grab bar in the bathroom. The manager said he initiated a 20% refund through Expedia. I called Expedia and they told me they knew nothing about it and did not have a refund for me. I called the property, left a message over 24 hours ago and have heard nothing back.

Family

2/10

Poor

12 Jun 2026

Sarah

The manager had such a bad attitude, we paid for a room that we didn't even get to stay in I'm so disappointed with this hotel worst experience ever. I left a message for the G.M. and never got a call back I've tried to reach out multiple times. I will definitely be getting a different hotel for now on when I take a cruise!

Family_with_children

10/10

Exceptional

11 Jun 2026

Daniel

Clean, quiet rooms. Very convenient for cruise passengers.

Family_with_children

10/10

Exceptional

11 Jun 2026

Alonso

Excellent valet, front desk really helpful on late arrival, amazing room clean organized

Partner

10/10

Exceptional

08 Jun 2026

Dania-Rose

Staff were very helpful professional, knowledgeable. The food was delicious!!!!

Family

10/10

Exceptional

07 Jun 2026

LaRissa

The staff were extremely helpful & my room was perfect

Self

10/10

Exceptional

06 Jun 2026

Rebecca

Friends

10/10

Exceptional

06 Jun 2026

jesus

TODO EXCELENTE TUVE EL PRIVILEGIO DE QUEDARME 2 OCASIONES SOLO DEVERIA CAMBIAR LOS MADRES EN ALGUNOS CUARTOS Y TODO LO DEMAS 100% CONSEGO PARA UN TRABAJO DE CALIDAD GRACIAS POR SU SERVICIO ASTA LA PRÓXIMA

Family

10/10

Exceptional

05 Jun 2026

Diana

Very nice restaurant at hotel. Clean and staff is very helpful

10/10

Exceptional

05 Jun 2026

Scott

Clean room, friendly front desk workers, good stay although they do not have room service despite what their online site and button on the phone for room service indicate. Good hotel overall

Partner

2/10

Poor

04 Jun 2026

Jonathan

The amount I paid was definitely not worth it the room smelled like mildew. The shower water was horrible it had two temps freezing or mild freezing, it also flooded with someone else's hair in the bottom sink gross. The whole experience was just not worth it. Very disappointing I could have went to a motel 6 and got better service.

Partner

10/10

Exceptional

03 Jun 2026

Celena

Very helpful with guest services and clean rooms

Family_with_children

6/10

Pleasant

31 May 2026

Benjamin

Good valets

Partner

10/10

Exceptional

31 May 2026

Yesenia

Partner

8/10

Excellent

31 May 2026

Steve

Good

8/10

Excellent

30 May 2026

Jeffrey

N/A

Friends

8/10

Excellent

29 May 2026

Sherrie

Front desk person was very helpful and he was the only one working…kept his cool and apologized for the wait

Family

6/10

Pleasant

28 May 2026

Randy

Decent hotel and nice big room. Nothing special, but a nice stay overall.

Business

8/10

Excellent

28 May 2026

Angelina

Decent, close to cruise port.

Partner

8/10

Excellent

27 May 2026

WILLIAM

I selected the property as it was close to the San Pedro port, its price point was better than most for a brand name. The location is up an coming with many small boutique shops, and for the most part felt safe. The staff was friendly, attentive and courteous.

I did not try the restaurant facilities there though it looked appealing. We had dinner reservations with another couple who took us to their favorite place.

The parking was convenient and under the hotel with an elevator that went directly to the lobby. I had an issue returning late one night where the self park spaces were full, though the front desk worked it so I could take one of the valet spaces au gratis because of the inconvenience I faced. It was late at 1:30 am when I returned from the Catalina Avalon Ball. Note its not obviously where you should enter for the parking as it also doubles as an Enterprise Rental Car parking lot. You need to see the Additonal Parking sign and drive under the structure.

The room we stayed in seem to have water pipe rupture or something as the carpet near the bathroom entrance was wet and remained wet for the two nights we stayed there. I mentioned this to the management along with some other suggestions who contacted me via texting and continually checked in our experience. This is an older property with many wth many touches that need some TLC. Obviously, they are working to bring up the quality and experience that befits the Crown Plaza name.

Partner

10/10

Exceptional

26 May 2026

Angela

Everyone was very friendly but the property needs updating badly.

Friends

4/10

Poor

26 May 2026

Irma

They are charging $25 a day for parking but have most parking spaces reserved for valet. I had to circle parking lot many times to find a parking spot. Only valet parking spots are close to elevator. The staff wasn’t very friendly. They didn’t tell me anything about the hotel, like restaurant hours, wi-fi password, pool hours, etc. I’ve stayed here before, but I think I’ll try a new place next time I’m in town.

Family_with_children

10/10

Exceptional

25 May 2026

Karen

I wish I would have taken names down of those who helped us through our stay.
We enjoyed every minute of it, From the moment we pulled up to valet, the front desk, house keeping attendant who helped us with our hair dryer, engineering team who assisted with the plugs in our room & of course the restaurant staff!! I worked 13 years in hospitality & I can tell it’s a great environment overall. Great team! Definitely planning on returning.

Friends_and_family Family

2/10

Poor

25 May 2026

Christina

I do NOT recommend any women stay at this property!! I was accosted in their underground parking lot by one of their valets! I immediately reported the incident to the front desk and they would not release the employee's name so that I could file a police report. I was alone, parking in the ADA spot by the elevator and stayed in my car with the windows up and doors locked while he was ranting and accosting me for what he felt was the wrong place to park (86 years old with ADA permit, btw). We were getting on a cruise and thought this would be a convenient place to stay. The chair in the room had a 6 inch rip in the upholstery, the carpet made our feet black when walking barefoot out of the shower, the restaurant buffet looked pretty good but we were given a dirty napkin and a dirty bread plate. This is NOT a safe property and is not clean.

10/10

Exceptional

25 May 2026

Carol

We stay here the night before our cruises.
So have stayed several times. Staff is friendly. Rooms are clean and usually ready early. Nice bar if you want a drink and one block from the San Pedro fish co. Always gotta get a meal there.
Our last day, the air conditioner wasn’t working in the room, but they were very prompt and moving us to another room so it all worked out

Partner

10/10

Exceptional

25 May 2026

Erik

Room was clean. Restaurant was ok

Family

8/10

Excellent

25 May 2026

Reynaldo

Everything was great. The only complaint I had was the TV. Updated smart TVs would be excellent. It definitely something with having for a stay.

Partner

10/10

Exceptional

23 May 2026

Eneida

In the short time I was there, I have no complaints. Room was clean, bed was comfy, staff at the front desk was helpful and friendly. The breakfast buffet was fine, same as in most places.

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Ashley

Great walkable area and excellent property

Friends_and_family Friends

10/10

Exceptional

22 May 2026

Eleana

It was a very pleasant stay it was peaceful&was very clean&the restaurant in the hotel was so cute and the food was good and the breakfast buffet was very good they had good food options I had a good experience for a 2 day stay I would definitely stay there again

Partner

8/10

Excellent

21 May 2026

Brian

Restaurant didn't open until late afternoon and we all thought the prices were a little high

Friends

10/10

Exceptional

20 May 2026

Ruben

Nicely located to shops and restaurants. Staff was helpful and friendly

Partner

10/10

Exceptional

20 May 2026

Dewey

Great location. Suite had beautiful views.

8/10

Excellent

18 May 2026

Shaun

Property was nice and clean. I little dated, low water pressure but overall good. Great location to the cruise port.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Karilyn

The lady that checked us in was wonderful! Very friendly and helpful. We were really only there to sleep, but the air conditioner was so loud that it was hard to sleep. The noise was worse that taking off in an airplane... We did mention it at checkout and the (different) lady just said something like 'well, the system is really old...'

Family

6/10

Pleasant

18 May 2026

Wade

Upon entering the lobby I went to sanitize my hands with provided sanitizer. The machine was empty. It would remain empty the four other times I tried to use it as well during my stay.

Check in was quick, however other than asking if I would be taking a cruise and how there was a shuttle available for $11 to take you 3 mins to the port, I received no other direction or explanation other than “here is your floor, and we are charging you a $100 security deposit, tap yes.”

The lobby furniture was in okay shape, it was the furniture on every other floor that I went to as well as in my room that was the problem. Dinged, dented, scuffed and knicked. Things looked rough.

Stains, dust, marks and chipped bathroom flooring awaited me in my room. The bed sheets also had what looked to be make up stains on the top comforter.

I bring Sani wipes with me when I head to a cruise and used many in this room. The desk was stained and filthy, the chair had dried white something on the seat. The room was very dark despite having a view of the harbor.

The buffet breakfast was $27 and so bland, limited and sad. The shuttle to the port outside looked like it had been through hell with balding tires and an unwashed exterior. The interior was much more clean and in good condition, thankfully.

No one asked for the ticket I paid for, I just boarded. Took 3mins to get to port.

This property desperately needs some TLC. Replace the furniture and do a deep clean if you actually respect your guest.

Self

10/10

Exceptional

17 May 2026

Tia

Very clean staff was friendly.

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Suzie

Very close to cruise terminal.

Partner

10/10

Exceptional

16 May 2026

Lorie

Very clean. Close to cruise port in San Pedro. Walking distance to port but hotel offers a shuttle for a fee that leaves every 30 mins. Nice restaurant on site. Would recommend.

Self

4/10

Poor

16 May 2026

Sallie

Fortunately we only needed a room for one night.

Partner

10/10

Exceptional

15 May 2026

JUN

Close to cruise, many restaurants nearby. Tub faucet didn’t work well

Friends

10/10

Exceptional

12 May 2026

Teegan

Very safe and clean

10/10

Exceptional

10 May 2026

Dawn

The hotel is within walking distance of the cruise port the restaurant was very nice plus they had a mini store for drinks and snacks. I would definitely stay here again.

Friends_and_family Friends

6/10

Pleasant

10 May 2026

Christian

Room was older but with renovated lobby

8/10

Excellent

10 May 2026

wanda

Let us check on early

Family

6/10

Pleasant

09 May 2026

JAMES

A dated property but close to the port.

Partner

10/10

Exceptional

08 May 2026

Jesse

Another amazing stay for us!

Friends_and_family Family

6/10

Pleasant

08 May 2026

Beverly

The only issue was the checking into the hotel. We got there early and we knew we couldn't check in so there was t

4/10

Poor

08 May 2026

Ann

We booked a harbor view accessible room. they first put us in a regular room. I asked for harbor view. so they put us in a partial harbor view and overlooking the garbage area below. The room was very dated but clean. The staff at the check in desk were not very helpful at all at check in and also at check out. The staff in the dining room were pleasant , friendly and helpful. the dining room was clean and the breakfast was good. We were told we could only book the shuttle to the cruise port upon check in, and the cost was $11.00 each person. when we asked to book the shuttle for us, they said all the shuttles were full, We had to wait until the next day to book a taxi. which was $11.00 for both us. If you need transport to the cruise ship, I suggest the taxi. half price, no other people and their luggage. drop off right at the ship. friendly cab driver. The way we were treated by the check in and check out desk staff was unacceptable and I will never stay at the Crowne Plaza again.

Partner

8/10

Excellent

08 May 2026

James

Staff was very friendly and the location is very convenient within walking distance to cruise port, but the overall condition of the hotel is not that good.

Friends_and_family Family

2/10

Poor

08 May 2026

Alma

I had a very frustrating experience at this hotel. Before arriving, I called ahead and was told I could check in after 12 PM if I paid for an extra day, which I agreed to. However, when I arrived, I was informed that my reservation had been canceled.

On top of that, even after explaining that I had already called ahead and confirmed my arrival time, I was still charged an additional early check-in fee. In the end, I had to pay for an extra day and an early check-in charge.

The staff was not helpful in resolving the issue, and the communication was very poor. Overall, the experience was disappointing and stressful.

Family_with_children

10/10

Exceptional

07 May 2026

Jaime

Clean

10/10

Exceptional

07 May 2026

Lisa

Totally a great stay, all accommodations were great!!

Family

10/10

Exceptional

06 May 2026

Melany

Staff was friendly. Food was okay for just getting in late.

Self

10/10

Exceptional

04 May 2026

Lana

It’s was good

6/10

Pleasant

04 May 2026

Kathryn

I liked the location as it is very close to the pier for Princess Cruise Lines, and I was taking a cruise. The room was clean and bed was comfortable. The downside to this property is that it really needs a refurbishment. Hallways and rooms are pretty worn out: bathroom fixtures need replacing. Another downside for me was that I couldn't seem to get the automated payment to work in the little shop on-site: I had somehow forgotten my toothpaste and was trying to get my Visa card to work in the reader: there is no one manning this shop, it's all automated. Staff were helpful for both the check-in and check-out. Shuttle reservations were easy and the shuttle was prompt. Meals are rather pricey for what they are: I had both dinner and breakfast in the dining room. However, it was handy. I would stay again, but I hope next time the refurbishment has occurred.

Self

10/10

Exceptional

03 May 2026

michael

Breakfast buffet was great. Staff was very helpful. And shuttle bus to hotel does offer a wheelchair lift.

8/10

Excellent

03 May 2026

Paul

Just a tired hotel with great staff . Beds were good , sheets clean and comfortable. The carpet the furniture in our 2 rooms were just worn and old. For the cruise folks like us worked great. There newer choices that they need to step up the game to compete with.

Friends_and_family Family

6/10

Pleasant

02 May 2026

Michael

Chair in room was ripped. Staff was great but under staffed

Family

6/10

Pleasant

02 May 2026

Otoniel

Doors didn’t open well, remote in the room was missing. Gym was mediocre.

Family_with_children

10/10

Exceptional

01 May 2026

Steven

Great place

Partner

6/10

Pleasant

30 Apr 2026

Newton

The staff were pleasant and clean but the air conditioner didn’t work properly and extremely loud

Partner

10/10

Exceptional

29 Apr 2026

Manuel

I didn't have breakfast

Self

10/10

Exceptional

28 Apr 2026

Holly

Everything was great

Leisure Family

10/10

Exceptional

27 Apr 2026

Dawn

Staff blocked our truck in. We could not leave on time for a friend’s wedding. Hotel rooms are dirty with mold on the ceiling in the bathrooms. Weird screeching noise all night like an alarm going off.

10/10

Exceptional

26 Apr 2026

Javier

Valet was very friendly. When we first got there check-in was very busy but it was to be expected for those traveling on a cruise. Despite the long wait the receptionist that had attended us was kind. We headed for the happy hour at the bar. Drinks and food was a success. They have some real good birria nachos!

Partner

6/10

Pleasant

24 Apr 2026

Babak

The gym was very disappointing. A weight rack with many missing weights and no other power device at all, not a single one, only cardio machines.

Self

4/10

Poor

24 Apr 2026

Jeffrey

First stay was adequate, Second time a little different result. This building is very old and it shows. Carpet dirty and wore out throughout. Heating and A/C are very noisy, coming from the room next door, although they work. Staff are friendly and helpful until you have an issue, with noise in the middle of the night. Had to demand a no charge for zero sleep. Then there is construction going on next door, that starts at 7:00 a.m.

Partner

6/10

Pleasant

22 Apr 2026

Mark

Friends

10/10

Exceptional

22 Apr 2026

Barbara

Clean & comfortable

Friends

10/10

Exceptional

22 Apr 2026

Kimberley

Great stay for before cruise

Family

10/10

Exceptional

21 Apr 2026

Evencio

Very clean rooms, good food, great customer service! Parked via valet, and great service there as well.

Partner

2/10

Poor

20 Apr 2026

Nicola

We were very dissatisfied the rooms are old dirty , shower with mold on the tile, and the rooms smell like old people houses and there and we had to sign a waiver for do not smoke in the room but I am not a smoker and I can tell that people are smoking in the room, we did not went in a different hotels because we were out of budget defenely I would not return or recommend this hotel to anyone

Family

4/10

Poor

19 Apr 2026

Ellen

The room furniture was dirty, the shower was dirty with hoar on the wall. The staff was not very helpful when asking about early checkin. While waiting for the shuttle for the port transfer there was nobody to quite you to you shuttle they only pointed to the door. Shuttles were supposed to be loaded at the time you choose while checking in but it was first come first serve and didn't matter what time you choose. Checkin was extremely slow. I wouldn't suggest this hotel if going on a cruise.

Partner

10/10

Exceptional

18 Apr 2026

Rebecca

Close to the port, you can walk and see the cruise ships

Friends

8/10

Excellent

18 Apr 2026

Lucille

Good location for the cruise terminal but their transfers are really expensive

Family

10/10

Exceptional

18 Apr 2026

Jeremy

Was great

10/10

Exceptional

17 Apr 2026

Kimberly

Room curtains were dirty with blood stains just a little and bathroom wall had some dirty splatter on it tub shower gets water all over the place

Friends

10/10

Exceptional

16 Apr 2026

Jessie L

Did not get it

Partner

8/10

Excellent

16 Apr 2026

Cristobal

Was OK, was close to port son it served its purpose.

Family_with_children

8/10

Excellent

16 Apr 2026

Amber Elizabeth

Conveniently located. Checked in after midnight due to a late flight and the clerk was amazing. He had very good energy and was very welcoming. The room was very clean despite I had to kill two spiders which is my biggest fear. Other than that, I would definitely recommend staying here again to anyone cruising.

Self

4/10

Poor

15 Apr 2026

QUYEN

Room smell old and pricier, cheap furnitures and staff do not care your concern, no breakfrearst included,

10/10

Exceptional

15 Apr 2026

Edie

Mom enjoyed the stay. Rhabjs

10/10

Exceptional

15 Apr 2026

Debra

Good

10/10

Exceptional

12 Apr 2026

Don

BREAKFAST WAS GREAT..STAFF GREAT...ROOM VERY CLEAN

Partner

6/10

Pleasant

11 Apr 2026

Lisa

Very well located if you’re staying to depart on a cruise ship the following day. However, the building itself and the rooms are very tired and very much in need of being refurbished. Things like the air-conditioning in our room did not work properly. The bed was comfortable, but the headboard had tears in it and there were stains on the curtains. The actual floor/base of the inside of the bath was delaminating and breaking up.
Regarding breakfast, we found this incredibly disorganised and chaotic. The people organising seating etc didn’t seem to know what they were meant to be doing. The actual staff working the tables were very helpful , despite being clearly overworked , as I believe the Restaurant is understaffed. That said the food on offer was plentiful and replenished frequently and was pretty good.
The area of the hotel is in, like all Ports, isn’t exactly great! We did walk out and find a good bar called San Pedro Brewing Company. There is a free trolley bus that will take you downtown that stops in the road at the back of the hotel. Also, as the port is across the road, there are Harbour tours available too.

Partner

10/10

Exceptional

11 Apr 2026

David

Convenient location

4/10

Poor

11 Apr 2026

Ted

Close to Cruise port

6/10

Pleasant

10 Apr 2026

Edgardo

The hotel is overpriced compared to the Doubletree nearby. The fee for Self Parking is excessive as is the Valet and for the shuttle to the local cruise ships. I was not given the room I signed up for

Partner

8/10

Excellent

09 Apr 2026

Tracey

This is always my go-to hotel for one night pre-cruise. It has always been excellent. This time, not so much! When I entered my room, there was a large fan/carpet dryer running in there, so there had obviously been some kind of flooding issue. I turned it off and put it outside the room, letting the front desk know. They never followed up about it. The carpet outside the bathroom area was very wet, but for one night I didn't feel like escalating. I am back again in May and hoping things have improved!

Friends

10/10

Exceptional

09 Apr 2026

Linda

They were very accommodating. We were able to get an early check in.

Partner

10/10

Exceptional

09 Apr 2026

Laureen

This was my second stay at the Crown Plaza. Unfortunately, it appears to have gone downhill in terms of its condition. I don’t think I’ll be staying there again. The furnishings in the rooms are chipped and worn. The bed was not comfortable. Breakfast was way overpriced in their restaurant. For the price paid a free shuttle to the Kruse for it would’ve been nice.

Partner