Crowne Plaza Los Angeles Harbor Hotel

United States , Los Angeles - CA
SAN PEDRO, 601 S. Palos Verdes Street
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100 reviews shown

4/10

Poor

08 May 2026

Ann

We booked a harbor view accessible room. they first put us in a regular room. I asked for harbor view. so they put us in a partial harbor view and overlooking the garbage area below. The room was very dated but clean. The staff at the check in desk were not very helpful at all at check in and also at check out. The staff in the dining room were pleasant , friendly and helpful. the dining room was clean and the breakfast was good. We were told we could only book the shuttle to the cruise port upon check in, and the cost was $11.00 each person. when we asked to book the shuttle for us, they said all the shuttles were full, We had to wait until the next day to book a taxi. which was $11.00 for both us. If you need transport to the cruise ship, I suggest the taxi. half price, no other people and their luggage. drop off right at the ship. friendly cab driver. The way we were treated by the check in and check out desk staff was unacceptable and I will never stay at the Crowne Plaza again.

Partner

8/10

Excellent

08 May 2026

James

Staff was very friendly and the location is very convenient within walking distance to cruise port, but the overall condition of the hotel is not that good.

Friends_and_family Family

2/10

Poor

08 May 2026

Alma

I had a very frustrating experience at this hotel. Before arriving, I called ahead and was told I could check in after 12 PM if I paid for an extra day, which I agreed to. However, when I arrived, I was informed that my reservation had been canceled.

On top of that, even after explaining that I had already called ahead and confirmed my arrival time, I was still charged an additional early check-in fee. In the end, I had to pay for an extra day and an early check-in charge.

The staff was not helpful in resolving the issue, and the communication was very poor. Overall, the experience was disappointing and stressful.

Family_with_children

10/10

Exceptional

07 May 2026

Jaime

Clean

10/10

Exceptional

07 May 2026

Lisa

Totally a great stay, all accommodations were great!!

Family

10/10

Exceptional

06 May 2026

Melany

Staff was friendly. Food was okay for just getting in late.

Self

10/10

Exceptional

04 May 2026

Lana

It’s was good

6/10

Pleasant

04 May 2026

Kathryn

I liked the location as it is very close to the pier for Princess Cruise Lines, and I was taking a cruise. The room was clean and bed was comfortable. The downside to this property is that it really needs a refurbishment. Hallways and rooms are pretty worn out: bathroom fixtures need replacing. Another downside for me was that I couldn't seem to get the automated payment to work in the little shop on-site: I had somehow forgotten my toothpaste and was trying to get my Visa card to work in the reader: there is no one manning this shop, it's all automated. Staff were helpful for both the check-in and check-out. Shuttle reservations were easy and the shuttle was prompt. Meals are rather pricey for what they are: I had both dinner and breakfast in the dining room. However, it was handy. I would stay again, but I hope next time the refurbishment has occurred.

Self

10/10

Exceptional

03 May 2026

michael

Breakfast buffet was great. Staff was very helpful. And shuttle bus to hotel does offer a wheelchair lift.

8/10

Excellent

03 May 2026

Paul

Just a tired hotel with great staff . Beds were good , sheets clean and comfortable. The carpet the furniture in our 2 rooms were just worn and old. For the cruise folks like us worked great. There newer choices that they need to step up the game to compete with.

Friends_and_family Family

6/10

Pleasant

02 May 2026

Michael

Chair in room was ripped. Staff was great but under staffed

Family

6/10

Pleasant

02 May 2026

Otoniel

Doors didn’t open well, remote in the room was missing. Gym was mediocre.

Family_with_children

10/10

Exceptional

01 May 2026

Steven

Great place

Partner

6/10

Pleasant

30 Apr 2026

Newton

The staff were pleasant and clean but the air conditioner didn’t work properly and extremely loud

Partner

10/10

Exceptional

29 Apr 2026

Manuel

I didn't have breakfast

Self

10/10

Exceptional

28 Apr 2026

Holly

Everything was great

Leisure Family

10/10

Exceptional

27 Apr 2026

Dawn

Staff blocked our truck in. We could not leave on time for a friend’s wedding. Hotel rooms are dirty with mold on the ceiling in the bathrooms. Weird screeching noise all night like an alarm going off.

10/10

Exceptional

26 Apr 2026

Javier

Valet was very friendly. When we first got there check-in was very busy but it was to be expected for those traveling on a cruise. Despite the long wait the receptionist that had attended us was kind. We headed for the happy hour at the bar. Drinks and food was a success. They have some real good birria nachos!

Partner

6/10

Pleasant

24 Apr 2026

Babak

The gym was very disappointing. A weight rack with many missing weights and no other power device at all, not a single one, only cardio machines.

Self

4/10

Poor

24 Apr 2026

Jeffrey

First stay was adequate, Second time a little different result. This building is very old and it shows. Carpet dirty and wore out throughout. Heating and A/C are very noisy, coming from the room next door, although they work. Staff are friendly and helpful until you have an issue, with noise in the middle of the night. Had to demand a no charge for zero sleep. Then there is construction going on next door, that starts at 7:00 a.m.

Partner

6/10

Pleasant

22 Apr 2026

Mark

Friends

10/10

Exceptional

22 Apr 2026

Barbara

Clean & comfortable

Friends

10/10

Exceptional

22 Apr 2026

Kimberley

Great stay for before cruise

Family

10/10

Exceptional

21 Apr 2026

Evencio

Very clean rooms, good food, great customer service! Parked via valet, and great service there as well.

Partner

2/10

Poor

20 Apr 2026

Nicola

We were very dissatisfied the rooms are old dirty , shower with mold on the tile, and the rooms smell like old people houses and there and we had to sign a waiver for do not smoke in the room but I am not a smoker and I can tell that people are smoking in the room, we did not went in a different hotels because we were out of budget defenely I would not return or recommend this hotel to anyone

Family

4/10

Poor

19 Apr 2026

Ellen

The room furniture was dirty, the shower was dirty with hoar on the wall. The staff was not very helpful when asking about early checkin. While waiting for the shuttle for the port transfer there was nobody to quite you to you shuttle they only pointed to the door. Shuttles were supposed to be loaded at the time you choose while checking in but it was first come first serve and didn't matter what time you choose. Checkin was extremely slow. I wouldn't suggest this hotel if going on a cruise.

Partner

10/10

Exceptional

18 Apr 2026

Rebecca

Close to the port, you can walk and see the cruise ships

Friends

8/10

Excellent

18 Apr 2026

Lucille

Good location for the cruise terminal but their transfers are really expensive

Family

10/10

Exceptional

18 Apr 2026

Jeremy

Was great

10/10

Exceptional

17 Apr 2026

Kimberly

Room curtains were dirty with blood stains just a little and bathroom wall had some dirty splatter on it tub shower gets water all over the place

Friends

10/10

Exceptional

16 Apr 2026

Jessie L

Did not get it

Partner

8/10

Excellent

16 Apr 2026

Cristobal

Was OK, was close to port son it served its purpose.

Family_with_children

8/10

Excellent

16 Apr 2026

Amber Elizabeth

Conveniently located. Checked in after midnight due to a late flight and the clerk was amazing. He had very good energy and was very welcoming. The room was very clean despite I had to kill two spiders which is my biggest fear. Other than that, I would definitely recommend staying here again to anyone cruising.

Self

4/10

Poor

15 Apr 2026

QUYEN

Room smell old and pricier, cheap furnitures and staff do not care your concern, no breakfrearst included,

10/10

Exceptional

15 Apr 2026

Edie

Mom enjoyed the stay. Rhabjs

10/10

Exceptional

15 Apr 2026

Debra

Good

10/10

Exceptional

12 Apr 2026

Don

BREAKFAST WAS GREAT..STAFF GREAT...ROOM VERY CLEAN

Partner

6/10

Pleasant

11 Apr 2026

Lisa

Very well located if you’re staying to depart on a cruise ship the following day. However, the building itself and the rooms are very tired and very much in need of being refurbished. Things like the air-conditioning in our room did not work properly. The bed was comfortable, but the headboard had tears in it and there were stains on the curtains. The actual floor/base of the inside of the bath was delaminating and breaking up.
Regarding breakfast, we found this incredibly disorganised and chaotic. The people organising seating etc didn’t seem to know what they were meant to be doing. The actual staff working the tables were very helpful , despite being clearly overworked , as I believe the Restaurant is understaffed. That said the food on offer was plentiful and replenished frequently and was pretty good.
The area of the hotel is in, like all Ports, isn’t exactly great! We did walk out and find a good bar called San Pedro Brewing Company. There is a free trolley bus that will take you downtown that stops in the road at the back of the hotel. Also, as the port is across the road, there are Harbour tours available too.

Partner

10/10

Exceptional

11 Apr 2026

David

Convenient location

4/10

Poor

11 Apr 2026

Ted

Close to Cruise port

6/10

Pleasant

10 Apr 2026

Edgardo

The hotel is overpriced compared to the Doubletree nearby. The fee for Self Parking is excessive as is the Valet and for the shuttle to the local cruise ships. I was not given the room I signed up for

Partner

8/10

Excellent

09 Apr 2026

Tracey

This is always my go-to hotel for one night pre-cruise. It has always been excellent. This time, not so much! When I entered my room, there was a large fan/carpet dryer running in there, so there had obviously been some kind of flooding issue. I turned it off and put it outside the room, letting the front desk know. They never followed up about it. The carpet outside the bathroom area was very wet, but for one night I didn't feel like escalating. I am back again in May and hoping things have improved!

Friends

10/10

Exceptional

09 Apr 2026

Linda

They were very accommodating. We were able to get an early check in.

Partner

10/10

Exceptional

09 Apr 2026

Laureen

This was my second stay at the Crown Plaza. Unfortunately, it appears to have gone downhill in terms of its condition. I don’t think I’ll be staying there again. The furnishings in the rooms are chipped and worn. The bed was not comfortable. Breakfast was way overpriced in their restaurant. For the price paid a free shuttle to the Kruse for it would’ve been nice.

Partner

10/10

Exceptional

08 Apr 2026

joanne

We went for a cruise, like everyone else. The staff was amazing with such a busy time. I felt bad for the front desk as people are so rude. The location was great, we walked to a few pubs/restaurants and we walked to the cruise port. Some people paid $10 per person or $20, but it was a nice walk. It took 11 minutes with our suitcase. It seemed easier that loading and unloading a bus. But it was there if needed. I highly recommend this hotel

Partner

10/10

Exceptional

08 Apr 2026

Jaxon

Clean room, good staff

Partner

6/10

Pleasant

08 Apr 2026

Ka Wai

The room is very old.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Diane

Check in staff was very cordial. Let me know that they offered breakfast lunch dinner also they have a little convenience Mart. You can access 24 seven offers chips water, Band-Aid sunscreen, aspirin. The rooms are spacious. They’re clean. They have bathtubs if you’d like to take a bath lots of pillows on the bed. AC works nice view.

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

Alfredo

Very clean and organized and very safe

10/10

Exceptional

04 Apr 2026

Rayann

When I entered the 1st room, I hear the toilet running. I knew the water was running from the tank. I went back down to the lobby if I can change my room.1st room given to me had a broken toilet. Went down stairs to change rooms,but was told to wait for maintenance to fix the toilet. It will take 20 minutes. I waited then ask if I can go back up to room. They haven’t done anything yet. I was then assigned another room. Kevin who was at the front desk reassigned my room. They apologized for the inconvenience. Very professional and courteous.

Self

10/10

Exceptional

04 Apr 2026

Marilyn

Everything was great

Family_with_children

8/10

Excellent

03 Apr 2026

Robert

Great location to the cruise lines. Convenient shuttle as well.

Friends

4/10

Poor

01 Apr 2026

Brenda

Hotel smells horrible. The bed was so uncomfortable

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Lucie

Good location close to the cruise port but not many nearby restaurants and area a bit sketchy in places. AC noisy, Keurig machine but no decaf or cups. (Had to go to front desk to get) did have coffee in lobby after 7am. Pricy water bottles.

Family

4/10

Poor

29 Mar 2026

Jennifer

There was a roach in the bed and so we requested a refund and got the heck out of there.

Room also smelled old and smoky… stain on one of the bedspreads… just an overall mess.

Front desk attendant was nice and helpful.

8/10

Excellent

28 Mar 2026

Peggy

Pleasant.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Ronda

Breakfast was wonderful. We do wish there was enough staff to sit on the patio for breakfast. Room was great, A/C was already going so the room was nice and cool. Staff was very attentive and accommodating . Great place to stay.

10/10

Exceptional

27 Mar 2026

Shelly

Great option to stay to board cruise ship in morning.

Partner

8/10

Excellent

25 Mar 2026

Maria

Easy to get to our cruise terminal, and complimentary coffee should really be offered. For cost of our room 200+ the couch cushions looked ripped and ratty. Light bulbs needed ..things like that.
Shower was clean and bed was comfortable. Was quiet!

Friends_and_family Friends

10/10

Exceptional

25 Mar 2026

Gayle

Organize the lobby during pick up for cruises, the lobby was elbow to elbow people

Self

8/10

Excellent

25 Mar 2026

Oleksandr

👍

Family

10/10

Exceptional

24 Mar 2026

Sherri

xxxxx

Partner

6/10

Pleasant

24 Mar 2026

sandra

Shuttle was easy. Staff was friendly and helpful. My biggest problem with the property is the condition of the bathroom specifically the shower area there was mold and mildew all over.

Family_with_children

10/10

Exceptional

23 Mar 2026

Amber

Clean room, easy parking area, and staff was friendly

Family_with_children

2/10

Poor

23 Mar 2026

Su Yeon

Improve parking and property

Family

8/10

Excellent

22 Mar 2026

Michelle

Great place to stay before a cruise. Free shittle to the port.

Friends

10/10

Exceptional

22 Mar 2026

Daniel

I had a wonderful stay at this hotel. The staff was friendly, the room was spotless, and the overall atmosphere was relaxing. Everything exceeded my expectations, and I would definitely stay here again!

Partner

6/10

Pleasant

22 Mar 2026

Joo Hyun

It was a short stay to catch my cruise ship.
Need to be updated.
Curtain were so dirty( and I took a bunch of pictures just in case I need them), I didnt even wanna touch unless i had to. Unfortunatly I had to touch the curtains. One of walls intalled full sliding glass doors, which was broken, leading to swiming pool, and gym, laundry room. I felt not so safe. I reported the front desk and asking for other room. They said fully booked. One thing I liked about this hotel was people were kind.

4/10

Poor

21 Mar 2026

Kennya

Valet parking went MIA and I had to wait 45 min before I had to go get my own car. No need to use valet.

4/10

Poor

20 Mar 2026

Janice

Staff was helpful, but the property is severely lacking. After purchasing frozen foods for dinner late at night, we found out they have limited microwaves that they will bring to your room if available. Luckily one arrived 30 minutes later. The bottle of water purchased from the market was 8.50, no prices on anything until checkout.
The room for 4 had 2 towels, once again a trip to the front desk, as our room phone didn’t work.
I was disappointed in the overall cleanliness, even a water glass at breakfast looked like it had mold covering the inside of it. Will not return!

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Thomas

Excellent hotel location at the Port. Great rooms, friendly, competent staff. A little pricey, but very convenient.

4/10

Poor

19 Mar 2026

Adam

Room wasnt ready and then when was we werent notified. Then they double booked our room and another family came in, in the middle of the night.

8/10

Excellent

19 Mar 2026

Nicole

Restaurant was expensive and not great but hotel was clean and staff was friendly

Family

6/10

Pleasant

17 Mar 2026

John

Partner

8/10

Excellent

16 Mar 2026

Sarbjit

Nice and close to the cruise ship terminal

2/10

Poor

15 Mar 2026

Jacob

We called in advance confirmed our room and that we were on our way and upon arrival they gave our room away. Put us into a different room that had a lot of issues including broken sockets, unclean/missing bedding, missing towels, backing up sinks and much more. Will not recommend to anyone.

Family

6/10

Pleasant

15 Mar 2026

Teresa

Definitely in need of some upkeep. Rooms ok but not real clean. Found the shuttle more than an uber when 3 or more guests travelling to cruise port. Breakfast from the menu was fantastic.

Family

10/10

Exceptional

15 Mar 2026

Nicole

N/a

Partner

4/10

Poor

14 Mar 2026

dustin

Not up to par.

Friends_and_family Friends

6/10

Pleasant

13 Mar 2026

beauty

The front desk staff Kevin is very friendly and helpful, he helped us very professionally and patient

10/10

Exceptional

13 Mar 2026

Jennifer

Parking was a bit hard to find in the structure I would say that was the only downside. Pool was nice, staff was nice and so was the bar and food. Dog friendly

Partner

10/10

Exceptional

13 Mar 2026

Virginia

Stayed here night before our cruise very nice room, great restaurant/bar Área shuttle to ship was easy. Will definitely stay here again

Partner

10/10

Exceptional

13 Mar 2026

Cynthia

It would be nice to have a place in the hotel for lunch.

Partner

6/10

Pleasant

13 Mar 2026

Grant

Close to cruise ship . Rooms need a lot of upgrades . Room 726 was so noisy due to the air conditioning fan . Pay lots for a sub standard room.

Friends_and_family Friends

4/10

Poor

13 Mar 2026

Alisa

Did not live up to its ratings. The items that helped their ratings was the staff and cruise shuttle.

Partner

2/10

Poor

13 Mar 2026

Jessica

Room was dirty

10/10

Exceptional

13 Mar 2026

Scott

From check in until departure this was a great experience. The staff at check in were courteous and knowledgeable about activities and sights that were close by for us to explore and check out. The room was very clean and comfortable also it was spacious. Check in was a breeze and it was centrally located that restaurants and the NCL Bliss were within walking distance with a great coffee shop with great baked goodies. I actually want to stay here again. Great hotel.

Friends

10/10

Exceptional

12 Mar 2026

Alexander

Nice people, good quality!

8/10

Excellent

09 Mar 2026

Adrian

Shuttle service to cruise terminal.

Friends_and_family Friends

2/10

Poor

09 Mar 2026

Harmonie

When arriving the checkin line was out the door. Which would be fine but the staff was taking 20-30 minutes per person to check in. Took over an hour to get checked in. Once checked in the room seemed clean but the air conditioning did not work and the faucet was broken in the bathroom. Since the room was staying at 75-80 and didn’t want to stand in line again we just stayed in the room. Also trying to call the front desk resulted in the phone just ringing with no answer. The bed is worn but the sheets were clean. One side of the bed had a metal piece possibly a spring sticking out of the bed. Water pressure in the shower was poor. Room was quiet however. If you need to drop your keys for enterprise after hours the front desk will take them for you. All in all will not be back.

Family

6/10

Pleasant

08 Mar 2026

Dale

For the price, you'd expect: facecloths, access to lobby washrooms before checkin, pool towels, restaurant open.
Other than that, as expected for $240.

Partner

8/10

Excellent

07 Mar 2026

Steve

Clean rooms, frendly staff

8/10

Excellent

07 Mar 2026

Jennifer

I did not have breakfast I did have supper and it was delicious

Self

10/10

Exceptional

06 Mar 2026

Pamela

Staff was lovely… food in the restaurant ( 2 meals) very good. Hotel itself was a little outdated but very clean. Great stay for one night near the port

10/10

Exceptional

06 Mar 2026

Leslie

Room was fantastic and staff very helpful!

Partner

8/10

Excellent

05 Mar 2026

Alicia

The room was nice, clean and quiet. The office chair was pealing and there was something hard on the edge of the mattress that poked me, but it wasn't sharp. Otherwise, the bed was comfortable. I've stayed here before and would probably stay again. It's a nice location as I enjoy the downtown vibes.

Self

8/10

Excellent

05 Mar 2026

Roger

Didn’t use

Friends

10/10

Exceptional

05 Mar 2026

Chris

Breakfast buffet was excellent. Great location for exploring.

Family

8/10

Excellent

04 Mar 2026

Monika

First room was not clean, one bed was slept in, towels on floor in bathroom. Easily got a new room. Housekeeping helped & receptionist at desk was great. I had asked housekeeping’s name so receptionist understood housekeeping was the second person to view room.

Friends_and_family Friends

10/10

Exceptional

03 Mar 2026

Julio

The staff are very professional, my room was perfectly maintained upon arrival and daily cleaning made my room look as it did the first day.

Self