DoubleTree by Hilton San Pedro Port of Los Angeles

United States , Los Angeles - CA
SAN PEDRO, 2800 Via Cabrillo Marina
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100 reviews shown

6/10

Pleasant

07 May 2026

stef

the carpet throughout the property, including our room was stained and needed cleaning. The front desk staff, except for Elizabeth and Taylor never acknowledged our presence. Housekeeping was friendlier that the front desk staff. We felt invisible. The two gentlemen at the desk kept their conversation going, using slang and not acknowledging ANY of the guests. I expected more from the brand. We will never stay at this property again and will advise our friends not to

Partner

10/10

Exceptional

07 May 2026

Carol

Enjoyed my stay for a couple of days before a cruise! Shuttle was available to take us to town and on the morning of the cruise the shuttle driver took us all to the port of call in a few trips! Food was good, service was good, and the staff was friendly! Will use this hotel again for sure!

Friends

10/10

Exceptional

05 May 2026

Pamela

We will be back in February! Great place before a cruise. The staff were so helpful not because they had to but because they wanted to! We made the right choice!

Partner

6/10

Pleasant

04 May 2026

Kiffelyn

The surroundings are beautiful right on the waterfront. That's what makes it worth the stay. If it wasn't the hotel falls short. Its the?area that brings this hotel all the value

Family

10/10

Exceptional

03 May 2026

Nathan

Staff and location were great

Family_with_children

8/10

Excellent

03 May 2026

Christi

Hotel needs updating in the rooms. You can hear everything outside.

Partner

6/10

Pleasant

02 May 2026

Robert

We stayed at the DoubleTree San Pedro for one night. The hotel looks beautiful in listings as it is adjacent to a very nice marina, but the property, while clean, is very run down. It looks like a hotel that was beautiful when built, but hasn’t had significant investments since then. It’s also not in a particularly nice area, which was not obvious in listings. The staff was nice, and Omar at the front desk was outstanding.

We had a very large room that was comfortable and had a nice view of the marina, but the fixtures, fittings, and furniture were all very worn. The maids did a nice job keeping it clean, but things like lamps being unable to be turned on and dimmer switches missing their slider knobs were annoying. Worst of all was the temperature control; there is no wall thermostat but there are two utterly baffling remote controls for temperature that did little to nothing as far as we could tell. We stayed on a day that was cool outside (mid 60s) but had to open the windows to get the room cool enough to sleep. I’m genuinely unsure if the temperature remotes did anything, but they definitely require a tutorial as the numerous buttons had labels that were counterintuitive at best.

We didn’t get to try the restaurant while we were there, but we did hear a manager saying the property was scheduled for remodeling soon, which is great news.

Would I stay there again? Probably not; though the price was very reasonable; I might consider it only after a total remodel.

Partner

10/10

Exceptional

02 May 2026

Danny

Great staff

Partner

10/10

Exceptional

01 May 2026

Andrew

This is an older but extremely well maintained property. Omar at the front desk gave us exemplary service, Rene in the restaurant served us the Best Nachos in recent history, along with great margaritas during Happy Hour. Our complimentary shuttle by Ivan to our cruise ship continued to put the \"S\" in Service. The view of the marina was extraordinary. Tiny minuses would be having to search for plugs behind furniture as only one side of the bed accommodated charging ---- and sound travelled a bit from hallway doors closing and people walking in the hallways and above. Decent small gym, loads of parking, and a nice paved walking path around the marina and further made our stay wonderfully.

Partner

10/10

Exceptional

01 May 2026

Daniel

Perfect hotel to choose before a cruise departure, with free shuttle to the port. The breakfast buffet is good, and includes waiter service in the dining room (with mandatory tip added to your room cost). Free cookies and water bottles for Hilton Rewards members.

Partner

6/10

Pleasant

01 May 2026

MEghan

I booked this property because there was a gym onsite only to find the gym closes at 10pm and only reopens at 6. I guess because it is connected to the pool- seems like they should have a work around for this- but C’est la vie I guess… So if you enjoy a late night or early am workout skip!!

Self

8/10

Excellent

29 Apr 2026

Jody

Staff was friendly and helpful. They were very organized with the shuttle to the cruise line. Loved the shuttle service around the area during our stay. We thought breakfast was included but that is only for certain people.

Partner

10/10

Exceptional

29 Apr 2026

Tamria

This was a very clean, aesthetically pleasing hotel in A lovely area of San Pedro. We really enjoyed the marina view. There were lots of walking past to take a nice stroll in the evening. Staff were very friendly and accommodating.

Partner

8/10

Excellent

27 Apr 2026

Cyndie

Enjoyed the bar, staff & food. We wanted to sit outside though the patio overlooking the marina was being cleaned with a garden blower that had just commenced & should have been done well before the bar/cafe opened for happy hour, disappointed about that. Please put tile throughout the hallways to the rooms, so hard to handle luggage on that carpet. Other than those issues the room was nice & comfortable and appreciated the shuttle ride to the cruise port.

Friends

8/10

Excellent

26 Apr 2026

Virginia

Stayed overnight, not able to try hot tub

Friends

10/10

Exceptional

25 Apr 2026

Stephanie

Wonderful stay, great restaurant & bar. Will stay again if we take another cruise.

Family

8/10

Excellent

23 Apr 2026

Crystal

Restaurant breakfast took over an hour as we wired at a table after giving our order. It was terrible!

6/10

Pleasant

22 Apr 2026

Janis Ann

Was ok

Partner

10/10

Exceptional

21 Apr 2026

Donna

great staff

Family

8/10

Excellent

20 Apr 2026

Lori

Great location. Room was clean and staff were very friendly.

Partner

4/10

Poor

19 Apr 2026

Elizabeth

Having to wait for almost 2 hours to eat because they had to serve a group from China airlines and many of us had to wait. The kitchen was swamped but we still got our food late even though we came in before them. For the price we paid for one night, I will no longer stay at a Double Tree. Better places to stay.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

William

Great place

8/10

Excellent

18 Apr 2026

Carmela

Room was huge and comfortable. Bathroom okay, I should have requested a handicapped room as I use a cane and getting in and out of a tub shower is treacherous for me. Otherwise good overall.

Self

10/10

Exceptional

18 Apr 2026

Donna

Perfect hotel for pre-cruise stay. Loved it.

Family

8/10

Excellent

18 Apr 2026

Denise

Great service and location

6/10

Pleasant

18 Apr 2026

Jeremy

Staff was super friendly especially the waiter at the restaurant. Rooms could be a little more tidy but overall pretty clean. The only disappointment was the lack of room service even though it is advertised. Perfect if you are cruising and need a stress-free shuttle to cruise terminal.

Partner

6/10

Pleasant

16 Apr 2026

LaMar

Toilet was not stable. Paint peeling from bath ceiling. A lot of dust. My wife had to wipe down the entire room.

Partner

6/10

Pleasant

16 Apr 2026

Patti

Staff were great. Hotel needs some TLC. Dingy floors.

6/10

Pleasant

15 Apr 2026

Amina

The staff were wonderful and very helpful. The hotel needs improvement. The pool area was not clean at all. The jacuzzi had algae in it.

Friends_and_family Friends

6/10

Pleasant

15 Apr 2026

Jesus

Our room was clean, beds a little too soft for us bathroom light had bulb burnt out didn’t specify parking was $25 a night we still had to pay full price for breakfast buffet even though it closed early wasn’t able to go back for more food and the coffee tasted burnt

Family

10/10

Exceptional

15 Apr 2026

Scott

Partner

6/10

Pleasant

09 Apr 2026

Robin

No cookies on arrival! Boo! We're weren't told about the shuttle to the port. The hotel was ok for one night.

Partner

10/10

Exceptional

08 Apr 2026

Michelle

My husband and I loved this hotel! We went with our 6 month old and she absolutely loved it! Room was clean and we were so close to many things to do as a family! Highly recommend!

Family_with_children

4/10

Poor

06 Apr 2026

Abby

Nice location. Ridiculous prices. Paid $40 for 3 beers. Paid $32 for the breakfast buffet which was soggy instant eggs and microwave sausage patty. I was told I get the member discount but then a week later, said I don’t get it.

Friends

10/10

Exceptional

05 Apr 2026

Diane

1. Need to update pool loungers and chairs several are sun rotted and ripped seating

Family

8/10

Excellent

04 Apr 2026

Lynn

The door to bathroom was broken. Other then that it was good!

Partner

8/10

Excellent

03 Apr 2026

Kathleen

The hot tub heater was broken so we couldn’t use it, the kids were very disappointed

8/10

Excellent

02 Apr 2026

David

The room was clean, the staff at the hotel were friendly. This review only is about the hotel itself not the restaurant. I would drive into San Pedro for food.

Friends_and_family Friends

10/10

Exceptional

30 Mar 2026

Micah

Helpful and friendly staff with clean facilities!

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Curt

N/A

6/10

Pleasant

25 Mar 2026

Aubrey

Proximity to cruise port was ok, overall the hotel was ok. The hotel wasn’t near anything such as shopping or dining options so you are likely to eat at hotel restaurant which was average. Hotel and rooms felt dated and run down. Decent pool. Nice walk around marina outside. Went with intention of using shuttle to cruse port and there was no availability for time to sign up when we arrived.

Family_with_children

8/10

Excellent

25 Mar 2026

Herbert

The staff were so welcoming. It was amazing!! We had a great room that faced the marina. The room was clean. The only thing was that the beds were a bit uncomfortable. It was a great value for being to close to the port.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Adam

It’s was a beautiful stay

10/10

Exceptional

24 Mar 2026

Valerie

Very nice place to stay.

Partner

10/10

Exceptional

23 Mar 2026

Liliana

Property was clean, enjoyed view.

Family_with_children

10/10

Exceptional

22 Mar 2026

Karen

Awesome

Self

10/10

Exceptional

22 Mar 2026

Ron

It was great place to stay. Very close to the port and they have a free shuttle to the ahip

Partner

8/10

Excellent

22 Mar 2026

Darin

10/10

Exceptional

22 Mar 2026

Kimberly

The room was great. The staff was helpful. We were hoping to eat there but they closed. The shuttle took us to an expensive restaurant then we had to walk back at least 2 miles because they stopped the shuttle at 5. They do not put on the website that they do not shuttle to Carnival port so we had to get an uber. Wish we knew this we would have booked a hotel closer to the port. I still give this hotel a 4 star.

Friends

10/10

Exceptional

22 Mar 2026

Marlies

The property was welcoming and comfortable. I enjoyed my stay.

Family

10/10

Exceptional

22 Mar 2026

Jesalee

Loved the airport shuttle for the cruise! It was super convenient. Walking along the marina was a perfect start to my vacation!

Partner

6/10

Pleasant

22 Mar 2026

Michelle

Check in staff could be friendlier and a little bit more informative. Room service was requested but service was never received.Staff were quite dismissive of guest enquiries. Shuttle service to cruise port was easy and service was great.

Family_with_children

10/10

Exceptional

21 Mar 2026

Frederick

Great place to stay and park when cruising out of Los Angeles

Partner

10/10

Exceptional

21 Mar 2026

Martin

Clean room, nice friendly staff and great happy hour!!

Family_with_children

4/10

Poor

21 Mar 2026

Adelino

Had to switch rooms three times during our stay, which made for a pretty frustrating experience.

In the first room, the toilet overflowed. Maintenance came to fix it but ended up touching door handles, walls, and light switches, and even used the bathroom towels to clean the floor—definitely not ideal from a cleanliness standpoint.

We requested a new room, but the second room had its own issue—the shower wouldn’t drain, and the tub filled up quickly while showering.

The third room was the one we ultimately stayed in, but even there, the sink faucet handles leaked whenever the water was running.

On a positive note, the staff was kind and polite throughout. However, even housekeeping mentioned that the property has ongoing plumbing issues, and that we weren’t the first guests to experience these problems.

Overall, not the best hotel experience due to repeated maintenance and cleanliness concerns.

Partner

4/10

Poor

20 Mar 2026

Shannon

Hotel room smelled like a port a potty and the only reason we stayed here was to get the shuttle to the cruise port. When we arrived, they told us the shuttle had no more availability.

Partner

10/10

Exceptional

20 Mar 2026

Regina

Great breakfast! Clean room, friendly helpful staff. Free shuttle to cruise ship port! Warm cookies and bottled water on arrival. This is a great place to stay!

Family

10/10

Exceptional

19 Mar 2026

Nadine

Great

Self

10/10

Exceptional

19 Mar 2026

Beverly

Easy access to cruise port. Be sure to reserve a shuttle space as soon as you can.

8/10

Excellent

19 Mar 2026

Lina

Lobby was clean. Staff was friendly. There was no microwave in the room. Room was clean but bed felt old.

Partner

6/10

Pleasant

17 Mar 2026

Paula

The motel was very nice. It is safe and clean. We had rooms while staying here before our cruise. The shuttle was perfect.
My only complaint was I had a granddaughter that got sick in the middle of the night. We went up in the morning to see if we could buy some toast for her and take it back to the room. They told us we would have to pay the $22.00 for the whole buffet. Really you couldn't make an exception for a sick child? We didn't ask for it for free. One of our members was even a VIP with owning their timeshare through Hilton.

Family_with_children

6/10

Pleasant

16 Mar 2026

Robert

The property is showing its age. The carpet and furniture in the room was worn and damaged. The restaurant was very average and over priced.

The proximity to, and included shuttle to the port make it worth the stay. But otherwise not really worth it from what we saw.

Family

6/10

Pleasant

16 Mar 2026

Michael

The location is outstanding and grounds are beautiful. Staff was friendly and helpful. Unfortunately, our room had issues. We had a king bed that needed replacement with lumps and the heater in our room emitted a foul smell.

Partner

10/10

Exceptional

15 Mar 2026

Janice

Perfect place to stay before departing on your cruise. The restaurant served good food, the room was comfortable. The shuttle service to the port was well organized and ran on time. The staff was friendly and helpful.

Partner

10/10

Exceptional

13 Mar 2026

Siobhan

Good

2/10

Poor

13 Mar 2026

Deborah

Manager and front desk rude hotel run down dirty

4/10

Poor

10 Mar 2026

Jim

The hotel was nice enough, but it is hard to believe that breakfast was not included. Rather than stand in line to pay for breakfast, we elected to leave early and seek food elsewhere. The only reason we could do that is that we had a car. Most fly in so they were stuck. Very poor form on your part.

Friends_and_family Family

6/10

Pleasant

10 Mar 2026

Debra

The room we had wasn’t great - no view and a weird closet (the bar to hang clothes was below our waist) but it was clean and served its purpose. It was close to the cruise port and had a shuttle but we were concerned because the luggage was piled high in the back with no safety netting. If the driver had to slam on the brakes, the people in the back could have been seriously injured! Mt he dining area was very nice - overlooked the marina.

Family

10/10

Exceptional

10 Mar 2026

Cristi

Loved the shuttle to the cruise terminal

Family

10/10

Exceptional

09 Mar 2026

Angela

Awesome location for cruising

Partner

4/10

Poor

09 Mar 2026

Valerie

Dead spider on the ceiling, did not come and remove. Trash overflowing. Staff was not very friendly.

Partner

8/10

Excellent

08 Mar 2026

Daryl

Location and shuttle to cruise line was excellent and a few good restaurants around the area

Friends_and_family Friends

8/10

Excellent

06 Mar 2026

William

I am not aware of an airport shuttle. We used Uber.

10/10

Exceptional

06 Mar 2026

Steven

Didn’t use airport shuttle

Partner

10/10

Exceptional

06 Mar 2026

Isabel

Always a pleasure

Partner

6/10

Pleasant

06 Mar 2026

Jacob

Room was nice and clean

4/10

Poor

05 Mar 2026

suman

Rooms were outdated and dirty. Not as described, stayed one night as it was closer to port.

10/10

Exceptional

04 Mar 2026

Jennifer

The property was clean and comfortable. The staff at the front desk upon check in were great- friendly, helpful, and quick.

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Nola

The staff was very nice. I had a nice large room that overlooked the marina full of boats. The hotel is beautiful. One complaint: no one ever came to clean my room after my arrival. I was told that post-COVID I needed to arrange room cleaning, which I did after the first night, but still no one came during my entire stay. I've never experienced that at a hotel before.

Self

8/10

Excellent

01 Mar 2026

Jerry

Yes staff was great. Our room didn’t meet my expectations. Broken bathroom door. Closest door broken. Window filled with lint from the downstairs laundry room. We were on the third floor.

Friends

10/10

Exceptional

28 Feb 2026

Lavell

Nice

10/10

Exceptional

24 Feb 2026

Levonnie

Room was very ckean, staff was friendly and helpful

Partner

10/10

Exceptional

24 Feb 2026

Stephanie

They were friendly and had a nice free shuttle to the cruise port

8/10

Excellent

24 Feb 2026

Trudy Ann

This is a great place to stay. It is close to the beach and very walkable. The staff is amazing!!!!! The rooms are ok, they need to be updated. But they were clean and very spacious.

Family

10/10

Exceptional

23 Feb 2026

Donna

It served our purpose which was one night stay before our cruise started. All staff were helpful and friendly. Clean but dated. No free breakfast-they have a restaurant with good food. We were able to leave our car in their parking lot during our cruise and they shuttled us to the terminal. This was $27/day. Higher price than using terminal parking but very convient.

8/10

Excellent

23 Feb 2026

Bethany

Location is always great. Love the view and the staff was friendly.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Micheal

Nice room breakfast wasnt incp

2/10

Poor

22 Feb 2026

melinda

My stay here had to be cut short. When I first arrived they placed me in a room where the internet service didn’t work, I was moved to another room. I went to that room and the covers had dried up blood on them. I really had no choice but to stay a night and they up graded me to a better room after telling me it was sold out: it was just a mess

Partner

8/10

Excellent

22 Feb 2026

TAMMY

Good location and views. We enjoyed our stay for one night.

Partner

8/10

Excellent

22 Feb 2026

Jose

Great room and location!

Friends

10/10

Exceptional

20 Feb 2026

Renee

Such a nice setting
Great staff. Nice room. Close to ship

Friends

10/10

Exceptional

19 Feb 2026

Rachael

The room was amazing, the staff was amazing. Such friendly staff everywhere! This is my second time staying at a doubletree, because I had such a good experience staying at one in Seattle last year. I also love the free shuttle around the area, and the welcome cookie and bottle of water!

Partner

4/10

Poor

19 Feb 2026

marcie

This place is run down. The pool is not open year-round. I didn't think the value was very good. The restaurant wasn't that great either. Good staff, just not a nice environment.

Family_with_children

8/10

Excellent

18 Feb 2026

Jeff

Room was clean. Staff was very attentive.

Partner

6/10

Pleasant

18 Feb 2026

Bryan

The staff was good. The room was disappointing. Poor lighting, warm but not hot water, loose sink fixture, rickety elevator, no EV charging. We just expected it to be a nicer hotel. They could use a renovation.

Partner

2/10

Poor

17 Feb 2026

Brenda

What a mess. I stayed at this property a year ago

6/10

Pleasant

17 Feb 2026

Kathryn

The room was clean but the bathroom door was a pocket door that didn’t close all of the way. The property is a little dated and they definitely need more staff. We were a bit put off that it took them 5 hours after checking in to get us towels. Luckily we were there only one night before our cruise. I don’t think we’ll stay there next time.

Friends_and_family Family

6/10

Pleasant

17 Feb 2026

Annette

The hotel is worn down but clean. Lots of chocolate chip cookies at the counter. Location was convenient for the cruise but far from other options. Next time I would stay further inland. Restaurant service was extremely poor. Would stay again.

Partner

2/10

Poor

16 Feb 2026

Joseph

My three‑night stay at the DoubleTree San Pedro was unacceptable, especially at nearly $1,000 total. The front desk staff did their best, but it was obvious the real problem was terrible management and a complete lack of oversight.

The room was dirty and poorly maintained. There was visible mold in the bathroom and shower, mildew and water stains on the ceiling and walls, and a ripped, stained shower curtain. The bathroom door lock didn’t work, the windows were filthy, and the door handles and panels had visible grime. Even the iron had black mold inside, making it unusable.

Housekeeping never showed up once in three days — no towels, no trash removal, nothing. The bed was collapsed in the middle, uncomfortable, and covered with a tattered frame skirt that looked neglected and worn.

To make matters worse, on checkout morning — a holiday — the hotel tested the fire alarms at 9:30 AM, blasting deafening noise through the building with no warning. And throughout the entire stay, there was no manager on site to address any of these issues.

For the price I paid, this experience was outrageous. This property is far below Hilton standards, and I strongly recommend avoiding it until management and maintenance are completely overhauled.

Leisure Partner

8/10

Excellent

16 Feb 2026

Paul

Friendly staff Clean, comfortable room

Leisure Partner