DoubleTree by Hilton San Pedro Port of Los Angeles

United States , Los Angeles - CA
SAN PEDRO, 2800 Via Cabrillo Marina
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100 reviews shown

10/10

Exceptional

28 Jun 2026

Sam

Very nice

8/10

Excellent

22 Jun 2026

Danielle

Good for what we needed :) just an overnight before a cruise .. the room had a nice view, could it use some updating yes? Was it high end? No, but it was so close to the cruise terminal. The view was great and it was about five minutes away from a pretty good restaurant called 22nd St., Landing.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Janet

We stayed here before our cruise and the staff was very helpful. The shuttle service went very well getting us to the port.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Jerry

The hotel is conveniently located and the staff was helpful. For the first time in all the hotels I’ve stayed in I was charged 25 dollars for parking. The 15 dollar buffet was meager and the check had a 3 dollar service fee, then added a line for additional gratuity. The switches on the side table lamps by the bed didn’t work so, I had the maintenance man turn them on. I had to unscrew the bulbs to turn them off. If you want to be nickeled and dimed endlessly, this the hotel for you.

Self

10/10

Exceptional

21 Jun 2026

Jeni

Great location with beautiful views. Staff was great. What you expect from a Hilton.

Family_with_children

10/10

Exceptional

18 Jun 2026

Goran

Great property, friendly staff

Family_with_children

6/10

Pleasant

17 Jun 2026

Trent

Our room was nice, however the carpet seemed dirty and wasn't vacuumed well. The nightstand marble top was not clean.

10/10

Exceptional

17 Jun 2026

Marco

On arrival our check-in was quick and easy. The staff members were polite and professional. Our room was clean and adequately supplied. I have and will continue to visit and stay there location.

4/10

Poor

16 Jun 2026

Janice

We found a used bandaid in our shower in the shampoo/ body wash area. The room was very hot or too cold and no refrigerator so our drinks and food were not cold. We had six people in two different rooms and we were only given 5 waters upon check in and 4 cookies, also for our party of six there were only 4 towels provided for showering, 2 in each room, not enough for our family of 5. We also requested 3 months in advance for adjoining rooms which was not even a consideration by the hotel. The breakfast option were overpriced for $13 for pasteries and fruit or $20-$25 for a fuller breakfast, my kids would not eat 20 dollars worth of food so we went out for breakfast. They also attached an additional $200 charge to our bill without explanation (turns out for incidentals but should have been explained)

Family_with_children

6/10

Pleasant

15 Jun 2026

Melody

I was warned that this hotel wasn't in the best area, but I thought, "how bad can it be...it's a Double Tree". It was definitely an adventure getting there, but upon arrival, the outside and entrance of the property seemed clean and just like any other Double Tree...if not a little older.

I got in on the late side, and had heavy bags with me. I discovered I was on the far end of the first floor hallway. The minute I opened the door to my room, I was hit with a nauseating smell that I can only describe as a musty, old, greasy restaurant kitchen smell. The room itself looked clean, but the smell was unbearable. I called the front desk. They were busy so it took about 30 minutes, but they eventually brought me a new key and helped me with my bags so I could move to a different room.

The staff was all very kind, so no fault of their own, but it was mentioned that there is a sewage issue that's worse in the summer heat.

Unfortunately, the new room wasn't much better, and this time facing other peoples windows and overlooking their balconies, but I was too tired to find another solution and didn't want to hassle the kind staff when it now seemed clear they weren't going to be able to resolve the issue.

Breakfast was wonderful, the staff was very attentive, and the general amenities of the hotel were as expected, but they really need to resolve the sewage issue in the rooms for the guests.

Self

8/10

Excellent

15 Jun 2026

KELLY

The hotel and property were clean and overall seemed great. The room was mostly updated and clean, but the bed was not ideal. The mattress was not comfortable, and the bedframe overall sounded and felt not stable. The staff was friendly, and while we didn’t eat there, the restaurant/bar looked great and we’d check it out if we return.

Partner

6/10

Pleasant

14 Jun 2026

Jeff

Looked a lot better than the photos online. Very disappointing but I’ve had worse hotels. Always thought Doubletree was nice.

Friends_and_family Family

4/10

Poor

14 Jun 2026

Eduardo

Room smelled of mildew and furnishings were old and worn.

Partner

8/10

Excellent

12 Jun 2026

Chad

Excellent location to stay when departing on a cruise. Minutes from the cruise port. Nice marina walking area to take in the sights or get your steps in. Room was dated, but generally maintained. On-site restaurant was good, and open late. Cruise shuttle was full so we had to pay for an uber but uber was only around $15.

Partner

10/10

Exceptional

11 Jun 2026

Shirley

Very busy hotel, with pre/post cruisers. Good restaurant and bar area. The Hotel is not near any shops or amenities.

Partner

10/10

Exceptional

09 Jun 2026

Rockie

The staff was very friendly and welcoming. Our room was clean, beds were comfortable and the air conditioner worked great! We had breakfast in the restaurant, it was delicious. Our waitress was funny and friendly. Really enjoyed our stay. Only complaint would be that we did not have a refrigerator in our room and the ice bucket was too small LoL will definitely stay again.

Friends

6/10

Pleasant

08 Jun 2026

Eric

I don’t appreciate them adding 20% gratuity . I tip and usually well , but when it’s automatically added to everything it’s no longer a tip it’s a fee and as such the staff is in no way motivated to provide excellent service. While most were there doing their job , it in no way rose to exceptional service that commanded a tip 5% over the avg.
The staff, when you could get their full attention seemed resigned to “Just doing their job”
For the premiere cost , I was not impressed .

Partner

8/10

Excellent

08 Jun 2026

Efrain

Place is decent. Charged $4 at 8am for some less than mid coffee.

Partner

8/10

Excellent

08 Jun 2026

Demetria

At check-in, the clerk was not friendly. She did not tell me about the free breakfast or the happy hour every day.

Self

8/10

Excellent

07 Jun 2026

Maria

Great location and wonderful, friendly staff. The front desk was very accommodating and made check-in quick and easy. The complimentary cookies were a nice touch, and we loved the view from our room. The room was clean and comfortable. My only wish is that the room had a small fridge.

Partner

6/10

Pleasant

06 Jun 2026

Sean

Not a bad stay, I have had worse, but lots of room for improvement. First is our room had a weird shared balcony with another room. We would have got a different room if we knew strangers would show up on the balcony, and very scary back door into your room. Second is the hot tub was green, invest in a pool robot. Third is the continental breakfast is extremely expensive, $22 per person ($15 per child), the seafood place down the street is the same price and quality difference is unparalleled. They automatically add gratuities on top of that steep price, for you getting your own food from a buffet.

Staff was great, friendly and responsive. The outdoor pool was warmer than air temperature and very pleasant even on a chilly morning. Management should watch their contractors closer too, lots of paint splotches where they didn't put down drop cloths, and things like toilets and faucets mounted at incorrect angles that should have been caught before they signed off on it.

The cruise shuttle was nice and efficient, and proximity to the port is a main choice factor for this location. Will probably try a different place next time, depending on price and convenience.

Family_with_children

4/10

Poor

03 Jun 2026

Isela

Horrible services and customer service

6/10

Pleasant

03 Jun 2026

Wade

I checked in on the Hilton Honors app and it told me my room was being prepared. I couldn’t access the wifi because I was not officially given a room yet and that was needed for wifi. I improvised and used my hotspot. The lobby is quite dirty. The bar was stained, fruit flies everywhere, debris on the chairs. The surface of the counter I was at was sticky like no one wipes things down.

Twice the one and only employee at the front desk came through the lobby to check on our names, telling me twice he’d “get back to me” on room updates and not only did he never update me, he went home.

It wasn’t until 4pm that anything was available. Omar who checked me in was much more pleasant.

My room on the first floor was more banged up and in poor condition than the lobby. The bathroom slider was chipped and coming apart. The carpet was filthy in the corners. Every fixture was scuffed and scratched and in poor condition. The TV was nice. My sliding glass door was a struggle to open and then the screen nearly came off the track in order to open it.

On the first floor I had a small patio area with two chairs that don’t ever look like they’ve been sanitized and brush and nature around it with an immediate view of the pool.

The chair in the room was stained in multiple spots and grossed me out so bad I didn’t sit on it. The staircases between the floors hadn’t been cleaned or vacuumed in a very long time. I left early the next morning due to the grimey feel.

Self

4/10

Poor

02 Jun 2026

Deniece

We were given the wrong room- where people were already staying in.

Partner

6/10

Pleasant

01 Jun 2026

Yennifer

Second time staying here and it looks sooo much older this time around! Def need an upgrade

Partner

10/10

Exceptional

31 May 2026

Lloyd

Great experience at the Doubletree in San Pedro. The staff and all the hotel had to offer was outstanding. We will definitely go back again.

Family_with_children

8/10

Excellent

31 May 2026

Yvonne

The Marina view was amazing. But was disappointed that the room didn’t have a refrigerator or nice pictures in the room .

Partner

10/10

Exceptional

29 May 2026

Sarah

Stayed here the night before a cruise. Perfect location and had everything we needed.

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Darren

The place was great to u ask for a cookie and the manager ask me if I am staying there and why I want a cookie I was with my 70 year old parents that’s what they wanted after talking with the manager with brown hair she finally gave 3 cookies had to fight go get them I think she has a side hustle on the cookies she guarded that with her life

Friends_and_family Family

10/10

Exceptional

26 May 2026

Darren

They were great but didn’t want to part with the cookies the lady at the front desk must of had I side hustle

Friends_and_family Family

8/10

Excellent

26 May 2026

Roddney

Pretty chill like the Ocean hood vibes

Family_with_children

10/10

Exceptional

26 May 2026

James

Place was great location and looked nice in the lobby, from photos, etc but the rooms were not as pleasant. Wait staff was alright, for the most part accommodating, but they switch out so often that none of them were up to date on the issues that never got taken care of. It definitely could have been worse, but I would not go back.

Partner

10/10

Exceptional

24 May 2026

Samantha

Comfortable stay pre cruise. Free shuttle to the port of San Pedro, request upon check in. We were upgraded to a one bed king suite with breakfast. Room was spacious, staff were friendly and helpful. Highly recommend staying at this hotel pre and post cruise.

Family_with_children

6/10

Pleasant

23 May 2026

Divya

They dont have fridge in room. Also reception mentioned they will add me to free shuttle port drop off but it when the day came our name was not on shuttle driver's list. That caused last minute panic. They gave me a king bed room. But carpet was so dirty our feet socks turned back by walking on carpet in room. They dont have any bathrobes and slippers for customers. Their beach towel is good enough for toddler only, not meant to be for adults.

Family_with_children

10/10

Exceptional

23 May 2026

Lesley

Staff was excellent

Self

10/10

Exceptional

22 May 2026

Holly

The property was clean and the beds were comfortable. We were only there long enough to sleep before catching the shuttle to our cruise ship.
The shuttle mentioned in the description does not go to the airport, but it does go to the docks. We grabbed an UBER from the airport.

Family

10/10

Exceptional

22 May 2026

Matthew

Everything was great, but the nice surprise was the fact that they had security guards always walking around the property.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Shannon

Second time staying at this property and it never disappoints! The rooms are clean and the staff are always friendly and helpful! Already looking forward to my next visit.

Self

10/10

Exceptional

21 May 2026

Boris

Good

10/10

Exceptional

21 May 2026

shelbbie

Loved this hotel!

Family

6/10

Pleasant

20 May 2026

Michelle

We had a late check in but was greeted warmly. The hotel could use a bit of a refresh. The breakfast area was filthy and poorly stocked but service was pleasant.

Friends

6/10

Pleasant

20 May 2026

Kiran

There were several things in the room that needed up keep. Bathroom looked water damaged. Ac broken. Not worth the money

Family_with_children

10/10

Exceptional

19 May 2026

Paula

Staff was excellent. Just older hotel can do for clean and upgrade carpet

Partner

10/10

Exceptional

18 May 2026

John

Nothing to say

Friends

2/10

Poor

17 May 2026

Nestor

If I’m ever back to LA I will stay away from this property. The bed was horrible, exhaust fan in restroom didn’t work, no extra towels brought to room( waited an hour), some lights didn’t work, carpet was dirty, room layout was horrible, and I can’t emphasize enough the bed was horrible. Woke up early because my back hurt.

Partner

10/10

Exceptional

17 May 2026

Brandiel

The rooms were clean, staff helpful, and food great.

Partner

10/10

Exceptional

16 May 2026

Kimberlee

Breakfast was a little expensive at $21 per person.

Family

10/10

Exceptional

16 May 2026

Terry

Clean room....Great staff...Convenient..good breakfast

10/10

Exceptional

16 May 2026

Thomas

Clean room

10/10

Exceptional

14 May 2026

anna

Staff was friendly. The room and grounds were comfortable.

Partner

8/10

Excellent

14 May 2026

Sharon-Lee

Some confusion at front desk for check-in. Property seemed a bit dated, but the room was fine. Restaurant was pretty good. Overall pretty much just OK.

Self

6/10

Pleasant

14 May 2026

Lesley

Overall, we only stayed one night. The room smelled very musty definitely very outdated and needs updating very badly. The room was overall clean other than the musty smell. The female bartender was amazing and the staff was very friendly and helpful. Got to the cruise ship early with no hassles.

Friends_and_family Friends

10/10

Exceptional

13 May 2026

Maria

The layout of the property.

Partner

2/10

Poor

12 May 2026

Jayne

They did not have the room we reserved. That room they gave us was in terrible condition

Friends_and_family Family

6/10

Pleasant

12 May 2026

Krystal

Staff was amazing
Property needs maintenance and linens were falling apart
Had to pay for coffee outside of breakfast.

Family_with_children

10/10

Exceptional

12 May 2026

Kush

Very clean and nice view

Friends

10/10

Exceptional

11 May 2026

Judy

Safe area convenient to walk
Friendly staff

Partner

8/10

Excellent

11 May 2026

Sheryl

We stayed one night before heading to Catalina Island. The rooms were very nice, Marina view, no balconies. Still very nice setting. We took their shuttle to the restaurant for lunch and for dinner. Shuttle service was great for us. Area was very nice to walk around, Lots of places to sit quietly and staff were very nice! Their free cookies upon check in were amazing and they even had gluten free for two family members. They also supplies us with some bottled water. We are planning to stay again next year before cruise. It's a beautiful spot! We didn't get to the hot tub nor the breakfast as our time was limited.

Friends_and_family Family

8/10

Excellent

11 May 2026

Rodnisha

Had a good stay double queen booked for a family of 4. At some point this property needs a major renovation. The hall ways and entry ways smell so does the rooms like an old building, maybe due to carpet. Breakfast was outstanding! 10/10 recommend. Great area to stay if youre cruising as ship terminal is up the street. Also you can park your car there for a fee and catch a shuttle from their property about 8mins but i chose to pay at port, tad cheaper and i wont have to wait to shuttle. Rooms are fair, clean but could use an update as well. Front desk was pleasant and accommodating as well as management. There was a hiccup at checkin with a staff member but it was corrected right away! All in all would stay again

Family_with_children

6/10

Pleasant

11 May 2026

shani

room was not clean

Friends

10/10

Exceptional

11 May 2026

Estelita

Good hot breakfast and table service.

Self

8/10

Excellent

10 May 2026

Emily

Overall stay was great. Their shuttle bus was extremely convenient and was always available to take us around to local spots.
Great spot to stay before a cruise.

Reception staff were very friendly.

Not a lot of dining options around us tho and the in-hotel restaurant was not bad but veryyy expensive.

Family_with_children

10/10

Exceptional

10 May 2026

Aaron

Perfect if going or returning from a cruise.

6/10

Pleasant

09 May 2026

Anthony

Carpets seemed dirty and it was very dated

8/10

Excellent

09 May 2026

Cynthia

The Shuttle to the Cruise Ship dock was running about 20-30 minutes late so you should plan accordingly. The Drinks in the bar were not great and they over charged us at Happy Hour, the breakfast buffet was too expensive for what they were serving

Partner

6/10

Pleasant

08 May 2026

Amanda

Food was not great and expensive l. Beds were hard

Family

6/10

Pleasant

07 May 2026

stef

the carpet throughout the property, including our room was stained and needed cleaning. The front desk staff, except for Elizabeth and Taylor never acknowledged our presence. Housekeeping was friendlier that the front desk staff. We felt invisible. The two gentlemen at the desk kept their conversation going, using slang and not acknowledging ANY of the guests. I expected more from the brand. We will never stay at this property again and will advise our friends not to

Partner

10/10

Exceptional

07 May 2026

Carol

Enjoyed my stay for a couple of days before a cruise! Shuttle was available to take us to town and on the morning of the cruise the shuttle driver took us all to the port of call in a few trips! Food was good, service was good, and the staff was friendly! Will use this hotel again for sure!

Friends

10/10

Exceptional

05 May 2026

Pamela

We will be back in February! Great place before a cruise. The staff were so helpful not because they had to but because they wanted to! We made the right choice!

Partner

6/10

Pleasant

04 May 2026

Kiffelyn

The surroundings are beautiful right on the waterfront. That's what makes it worth the stay. If it wasn't the hotel falls short. Its the?area that brings this hotel all the value

Family

10/10

Exceptional

03 May 2026

Nathan

Staff and location were great

Family_with_children

8/10

Excellent

03 May 2026

Christi

Hotel needs updating in the rooms. You can hear everything outside.

Partner

6/10

Pleasant

02 May 2026

Robert

We stayed at the DoubleTree San Pedro for one night. The hotel looks beautiful in listings as it is adjacent to a very nice marina, but the property, while clean, is very run down. It looks like a hotel that was beautiful when built, but hasn’t had significant investments since then. It’s also not in a particularly nice area, which was not obvious in listings. The staff was nice, and Omar at the front desk was outstanding.

We had a very large room that was comfortable and had a nice view of the marina, but the fixtures, fittings, and furniture were all very worn. The maids did a nice job keeping it clean, but things like lamps being unable to be turned on and dimmer switches missing their slider knobs were annoying. Worst of all was the temperature control; there is no wall thermostat but there are two utterly baffling remote controls for temperature that did little to nothing as far as we could tell. We stayed on a day that was cool outside (mid 60s) but had to open the windows to get the room cool enough to sleep. I’m genuinely unsure if the temperature remotes did anything, but they definitely require a tutorial as the numerous buttons had labels that were counterintuitive at best.

We didn’t get to try the restaurant while we were there, but we did hear a manager saying the property was scheduled for remodeling soon, which is great news.

Would I stay there again? Probably not; though the price was very reasonable; I might consider it only after a total remodel.

Partner

10/10

Exceptional

02 May 2026

Danny

Great staff

Partner

10/10

Exceptional

01 May 2026

Andrew

This is an older but extremely well maintained property. Omar at the front desk gave us exemplary service, Rene in the restaurant served us the Best Nachos in recent history, along with great margaritas during Happy Hour. Our complimentary shuttle by Ivan to our cruise ship continued to put the "S" in Service. The view of the marina was extraordinary. Tiny minuses would be having to search for plugs behind furniture as only one side of the bed accommodated charging ---- and sound travelled a bit from hallway doors closing and people walking in the hallways and above. Decent small gym, loads of parking, and a nice paved walking path around the marina and further made our stay wonderfully.

Partner

10/10

Exceptional

01 May 2026

Daniel

Perfect hotel to choose before a cruise departure, with free shuttle to the port. The breakfast buffet is good, and includes waiter service in the dining room (with mandatory tip added to your room cost). Free cookies and water bottles for Hilton Rewards members.

Partner

6/10

Pleasant

01 May 2026

MEghan

I booked this property because there was a gym onsite only to find the gym closes at 10pm and only reopens at 6. I guess because it is connected to the pool- seems like they should have a work around for this- but C’est la vie I guess… So if you enjoy a late night or early am workout skip!!

Self

8/10

Excellent

29 Apr 2026

Jody

Staff was friendly and helpful. They were very organized with the shuttle to the cruise line. Loved the shuttle service around the area during our stay. We thought breakfast was included but that is only for certain people.

Partner

10/10

Exceptional

29 Apr 2026

Tamria

This was a very clean, aesthetically pleasing hotel in A lovely area of San Pedro. We really enjoyed the marina view. There were lots of walking past to take a nice stroll in the evening. Staff were very friendly and accommodating.

Partner

8/10

Excellent

27 Apr 2026

Cyndie

Enjoyed the bar, staff & food. We wanted to sit outside though the patio overlooking the marina was being cleaned with a garden blower that had just commenced & should have been done well before the bar/cafe opened for happy hour, disappointed about that. Please put tile throughout the hallways to the rooms, so hard to handle luggage on that carpet. Other than those issues the room was nice & comfortable and appreciated the shuttle ride to the cruise port.

Friends

8/10

Excellent

26 Apr 2026

Virginia

Stayed overnight, not able to try hot tub

Friends

10/10

Exceptional

25 Apr 2026

Stephanie

Wonderful stay, great restaurant & bar. Will stay again if we take another cruise.

Family

8/10

Excellent

23 Apr 2026

Crystal

Restaurant breakfast took over an hour as we wired at a table after giving our order. It was terrible!

6/10

Pleasant

22 Apr 2026

Janis Ann

Was ok

Partner

10/10

Exceptional

21 Apr 2026

Donna

great staff

Family

8/10

Excellent

20 Apr 2026

Lori

Great location. Room was clean and staff were very friendly.

Partner

4/10

Poor

19 Apr 2026

Elizabeth

Having to wait for almost 2 hours to eat because they had to serve a group from China airlines and many of us had to wait. The kitchen was swamped but we still got our food late even though we came in before them. For the price we paid for one night, I will no longer stay at a Double Tree. Better places to stay.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

William

Great place

8/10

Excellent

18 Apr 2026

Carmela

Room was huge and comfortable. Bathroom okay, I should have requested a handicapped room as I use a cane and getting in and out of a tub shower is treacherous for me. Otherwise good overall.

Self

10/10

Exceptional

18 Apr 2026

Donna

Perfect hotel for pre-cruise stay. Loved it.

Family

8/10

Excellent

18 Apr 2026

Denise

Great service and location

6/10

Pleasant

18 Apr 2026

Jeremy

Staff was super friendly especially the waiter at the restaurant. Rooms could be a little more tidy but overall pretty clean. The only disappointment was the lack of room service even though it is advertised. Perfect if you are cruising and need a stress-free shuttle to cruise terminal.

Partner

6/10

Pleasant

16 Apr 2026

LaMar

Toilet was not stable. Paint peeling from bath ceiling. A lot of dust. My wife had to wipe down the entire room.

Partner

6/10

Pleasant

16 Apr 2026

Patti

Staff were great. Hotel needs some TLC. Dingy floors.

6/10

Pleasant

15 Apr 2026

Amina

The staff were wonderful and very helpful. The hotel needs improvement. The pool area was not clean at all. The jacuzzi had algae in it.

Friends_and_family Friends

6/10

Pleasant

15 Apr 2026

Jesus

Our room was clean, beds a little too soft for us bathroom light had bulb burnt out didn’t specify parking was $25 a night we still had to pay full price for breakfast buffet even though it closed early wasn’t able to go back for more food and the coffee tasted burnt

Family

10/10

Exceptional

15 Apr 2026

Scott

Partner

6/10

Pleasant

09 Apr 2026

Robin

No cookies on arrival! Boo! We're weren't told about the shuttle to the port. The hotel was ok for one night.

Partner

10/10

Exceptional

08 Apr 2026

Michelle

My husband and I loved this hotel! We went with our 6 month old and she absolutely loved it! Room was clean and we were so close to many things to do as a family! Highly recommend!

Family_with_children

4/10

Poor

06 Apr 2026

Abby

Nice location. Ridiculous prices. Paid $40 for 3 beers. Paid $32 for the breakfast buffet which was soggy instant eggs and microwave sausage patty. I was told I get the member discount but then a week later, said I don’t get it.

Friends