Name: Hotel Maya
Address: 700 Queensway Drive, Long Beach, 90802, US

Hotel Maya

Los Angeles - CA · United States

100 reviews shown

8/10

Excellent

22 Jul 2026

Belinda

I enjoyed my stay. There were some little things that had come up: broken toilet seat (they fixed it), the A/C woke me up in the middle of the night, the fan was struggling. As soon as I called they came to replace the A/C. I loved coming back to a clean room after my daily activities. Room was cold and clean. I will be back, I know things happen.

Family_with_children

10/10

Exceptional

22 Jul 2026

Jazmin

Staff was nice and helpful when I had issues with the EV chargers.

10/10

Exceptional

21 Jul 2026

Megan

Friendly staff beautiful view from my waterfront room just wish there was more counter space in the bathroom and cheaper parking! But we did get a free shuttle to the Catalina express!

Family_with_children

10/10

Exceptional

21 Jul 2026

Vanessa

I loved the hotel being so close to the water close to our cruise ship port. We took advantage of the pool and the fire pit. What I did not like was the hotel was under construction therefore parts of the amenities were not accessible. I hope to go back when the property is fully functional. Bar on the beach would be amazing.

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Mignion

Hotel pictures were beautiful not so much in person. Staff were nice. Rooms could be refresh/cleaner; bathroom. Fuego restaurant great food and drinks but overpriced. 3 box like, small frozen tasted pancakes for $18 ridiculous.

Family_with_children

4/10

Poor

20 Jul 2026

Jodeci

First room we were in the AC wasn’t working and being July it was extremely hot. We called front desk and they sent a tech to make sure it wasn’t working. They wanted us to go to dinner while they fixed it but we needed a shower and the front staff seemed reluctant to just give us another room. The first room and the new room were both extremely dusty. The bathroom in the 2nd room was still dirty and weird spill marks under the desk and one of the drawers. The property is nice but it is disgusting. Luckily I always carry things like Lysol wipes . I woke up the next day with an allergy flare up. Will not come back. Tried to attach photos and they won’t load sorry

8/10

Excellent

20 Jul 2026

Dwight J

We were led to believe we would be able to check in prior to 4:00, so we headed in an Uber from LAX to the hotel. They took our luggage and said it shouldn’t be long, our room was in quay. We had experienced three hour delay in our early flight and therefore were very tired. Our room was not ready until slightly after 4:00. Just wish they would have been straight with us, so we could have made a decision with actual information.
The view from our room was lovely. The air conditioner sounded like a jet plane was lifting off all night, so terrible night’s sleep.
Overall, The Maya has a beautiful location, but needs to be managed with their guests’ experience in mind.

Partner

10/10

Exceptional

18 Jul 2026

Eldana

Very good

10/10

Exceptional

17 Jul 2026

selendra

clean rooms beautiful view and very close to our cruise

10/10

Exceptional

16 Jul 2026

Bethany

Room was great. We did ask for hands soap because it was out and I believe they just forgot to change it because we also asked for more towels and to turn down the bed. Otherwise, I’d return

Partner

10/10

Exceptional

16 Jul 2026

Anthony

We enjoyed the pool and dinner at resturant in evening great environment,music, food and service

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Derek

Who was the great experience and we was able to see the Fourth of July fireworks from our room balcony that faces the water. Staff was very helpful as well.

Partner

10/10

Exceptional

15 Jul 2026

Ana

We enjoyed the view and the walk outside the room! We will be coming back soon

Family_with_children

10/10

Exceptional

15 Jul 2026

Robert

Everything’s awesome

Partner

10/10

Exceptional

15 Jul 2026

Ambure

We stayed here the night before our cruise. Was a perfect spot to start off our vacation.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Lori

Beautiful hotel. Close to cruise port. Very friendly staff

Family_with_children

4/10

Poor

14 Jul 2026

VANESSA

Third time coming to the hotel, it gets worse each time. Terrible customer service, nickeled and dimed for everything, cockroaches in the room, $450 more than Expedia price after parking and resort fees...
The view from the room is very nice but that's about it. What a shame, could be a really nice place.

Family

10/10

Exceptional

13 Jul 2026

Helena

Beautiful place. Super clean. Great staff. The view was fantastic. We will be back

Pet

10/10

Exceptional

13 Jul 2026

Anna

We had a wonderful stay at this hotel. The staff was very helpful and it went above and beyond to make sure our stay was enjoyable. We are looking forward to stay in this hotel in the future.

Family_with_children

10/10

Exceptional

12 Jul 2026

Adolfo

Very nice and clean rooms. Great view

Family

10/10

Exceptional

11 Jul 2026

Joshua

Great hotel everything was clean the rooms were fantastic. The people were super nice and best of all close to the Queen Marry and amazing restaurants. I would definitely stay again.

Friends

8/10

Excellent

11 Jul 2026

Raquel

I liked the decor and the fuego restaurant. I didn’t like that I had to get new keys twice because they kept getting deactivated.

Family

10/10

Exceptional

10 Jul 2026

Teresa

Room was spacious and clean. Staff was friendly and helpful.

Partner

10/10

Exceptional

10 Jul 2026

Anthony

Everything was 👍

Partner

6/10

Pleasant

10 Jul 2026

Asya

The bellhop was very friendly, assisted without question and was extremely helpful. He helped get my bags to my room and delivered the utensils I requested. The bellhop more than deserves a raise. No one offered to help with my bags until they saw me struggling with the luggage cart and no one should have to ask for help with their bags with bellhops on staff. The front desk wasn't very accommodating. I wish I got the bellhops name as he made my stay better. I endured a lot of travel and transit to get to The Maya, and it was quite frustrating searching for a luggage cart and bag assistance. It was my birthday trip, and I didn't feel catered to at all. If anyone is coming to celebrate their birthday at least tell them happy birthday if there aren't any accommodations or complimentary items for birthday guests.

Being active military, Ive spent less and received more and better treatment at other hotels. The location was nice, the room was beautiful and clean as The Maya appeared to be a luxury style hotel, but I didn't see any slippers or a robe. The value for what I received from The Maya was not worth the price I paid. I looked forward to my first mini solo trip especially for my birthday. I had been out to sea working the month prior then took the train straight to The Maya. I didn't expect to see so many kids and my room was right at the elevator so there was no peace.

Self

10/10

Exceptional

09 Jul 2026

Daryl

This is one of the best hotels very beautiful ! Great location! Everybody is nice , friendly ,
knowledgeable , helpful & I left there with a great experience & a smile !

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Daryl

This is a really beautiful hotel the staff is the best , very nice & helpful , the rooms are

10/10

Exceptional

08 Jul 2026

Moises

Thank you

8/10

Excellent

07 Jul 2026

Elisa and Larry

Beautiful room with lots of space. Not a lot of counter space in the bathroom though.

Family_with_children

10/10

Exceptional

07 Jul 2026

John

Great stay

6/10

Pleasant

07 Jul 2026

TANIA

Mi habitación no tenía ni tenía crema ni champú ni gel de manos túve que pedir en la mañana cuando me intentaba bañar.Eso quiere decir que el baño no estaba limpio.No estaba limpia mi habitación

Self

8/10

Excellent

07 Jul 2026

Brian

Just be careful when eating at El Fuego
Two appetizers and two drinks will easily be over $100 after a 20% service charge and tax, which includes that so named Service charge which is automatically included in your bill

10/10

Exceptional

06 Jul 2026

Alberto

I would 100% come back. We had nothing to do for the 4Th, took a chance on the Maya hotel. it did not disappoint. Food was amazing, staff was friendly, the property was excellent. 10 out of 10..

Partner

6/10

Pleasant

05 Jul 2026

Marc

The restaurant is amazing. Everything else is just a bit meh.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Nicole

The staff were amazing and very friendly. The outside was kept very clean at all times. The food at Fuego was delicious! We loved enjoying the fire pits at night and the firework show from our room was phenomenal! Will definitely be back.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Perlita

Will be returning soon

8/10

Excellent

05 Jul 2026

Richard

Excellent staff. Restaurant HORRIBLE food over priced and quality and taste horrible. We ate at restaurant 3 times and every time the food was not tasty. The only reason we kept eating at restaurant was we didn’t want to leave the premises due to July 4th traffic. Take your own food!!!

2/10

Poor

04 Jul 2026

Sarina

They make you wait a long time to check in the $200 security deposit does NOT get returned i had to literally open a claim with my bank to get my money back the shower was dirty had hairs all over!!! For the price you would expect the best!!! Not the case at all!!!

Partner

10/10

Exceptional

04 Jul 2026

Shanell

I would definitely stay here again and highly recommend this hotel to anyone looking for a comfortable, enjoyable, and stress-free experience. Thank you to the entire team for making my visit so memorable!

Friends_and_family Friends

2/10

Poor

03 Jul 2026

Monique

Staying at this hotel would be fine if they were honest about the amenities they provide. They DO NOT provide a regular shuttle service to places near the hotel. We stayed two nights and the shuttle was not available during our stay (because the driver was off those days, we were told). They DO NOT provide transpo to nearby cruise docks—they go to Carnival only. We chose to stay here because we thought we’d get transpo to our cruise. They DO NOT have a private beach. They have an area with sand in it and some beach chairs that allow you to see, but not to access, the ocean. Also, neither the front desk service nor the restaurant/bar service was especially hospitable. If I had it to do over again, I would have chosen to stay somewhere else.

Friends

10/10

Exceptional

03 Jul 2026

Guadalupe

Loved it, beautiful properly and friendly staff

Family_with_children

10/10

Exceptional

03 Jul 2026

Daranesha

Enjoyed my stay here. It gave resort vibes in the U.S. loved the property down. Loved the views & the fire pits were a plus considering the chilly weather. I wished everything stayed open later than 10pm though. L.A traffic will have you missing the best parts of your stay.

Self

10/10

Exceptional

03 Jul 2026

Donna

Beautiful hotel, staff was excellent, restaurant food was delicious. Most important it was dog friendly however, you had to give a $300 deposit when you bring a dog. They will return the cost a couple of days after you depart but only if there’s no damage to your room.

Pet

2/10

Poor

02 Jul 2026

Emerita

The place is nice a little pricey, considering that the balcony view is overlooking only a piece of the ocean (looks like a lake) where outsiders can fish/drink and homeless can walk by and see right through into your hotel. The guest next to my room, we’re almost broken into because they climbed onto her balcony and tried to go through the siding window. Needless to say not private property and definitely not worth the price. especially since for late checkout it’s $100 plus and it’s $45 a day for parking for a price like that it should definitely be included but again definitely not worth the price.

Self

10/10

Exceptional

02 Jul 2026

Naomi

Beautiful property right on the water. Rooms are clean, well appointed. Pool and jacuzzi overlook the bay. Staff is helpful and attentive

Self

2/10

Poor

02 Jul 2026

leticia

Hotel was advertised as a private beach area
It was full of transit the hot water in the shower did not work
Someone knocked on door at 8 am asking to check our television

Partner

4/10

Poor

01 Jul 2026

Norma

The hotel is beautiful over all. But when we got there we had to have someone come and clean our room because the floor was really filthy. Our socks were black from walking around. They are doing construction in the building so we were woken up by 6 with workers walking around and talking. Not to mention the machinery that was being used. Over all, once the hotel is finished with their remodeling I think I would definitely be back.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Kristyn

We stayed in a newly renovated unit & it was very nice!

Partner

10/10

Exceptional

30 Jun 2026

David

Very accommodating and clean

Friends

4/10

Poor

29 Jun 2026

Joshua

My wife and I stay at the Maya every year for our anniversary for many years now. We appreciate the quiet, couples atmosphere here. Unfortunately, our recent stay here was disappointing. We stayed Sunday, June 21st through Tuesday, June 22nd. We were awakened early buy banging sounds. It seems there may have been work going being done on our floor, or below us. I couldn't pinpoint it. This was on both mornings. I chalked it up to being weekdays (we usually stay on Friday or Saturday nights). We were told our room was an \"newly renovated\" room which is great. However, when I walked into the bathroom after my wife showered, I stepped into a puddle of water with my socks. Gross. I asked my wife \"did you shower with the door open?\" She said no. After mopping up all the water with some towels, I took a shower and the same thing...a large puddle on the floor. It seems the construction of the shower curb angle is wrong. Instead of the angle forcing water to fall back into the shower, it flows out. There is also no splash guard just outside of the shower glass to prevent more water from flowing out. I did call the front desk for more towels and we got them in 2 minutes. Impressive. Our dinner at the restaurant was disappointing as we waited over 30 minutes for someone to take our order. I have more comments, but no more space to write. So, even as your pricing has climbed, we still try to come to the Maya as this is special memory for our Anniversary.

Partner

10/10

Exceptional

27 Jun 2026

Richard

Great resort in Long Beach outside of city but within easy drive and walk to many restaurants and attractions. Exceptional room with view, staff very personable and accommodating. Enjoyed the restaurant for drinks and dinner and have no significant issues with our stay. Really excellent venue with great ‘beach’ pool and views. I would recommend better in room, heavy towels for this caliber hotel. Our initial room did not have a view, actually looked out to a ‘garden’ tree which if we had stayed longer also would have been overview of a wedding. We booked via 3rd party which is maybe why room did not have view and management could have easily comped our upgrade as it was special occasion and hotel not fully occupied however we do understand bottom line. Lobby staff were helpful and extra nice for checking-out with clean spacious rooms and spectacular grounds. There are not many places near the hotel for snacks and the lobby has limited and pricey options, so stock up on your way. Self- parking fee is a bit much. Highly recommended staying here if in the area.

Partner

6/10

Pleasant

26 Jun 2026

Djamila ,

Dusty room insect crolling around

Discusting

10/10

Exceptional

26 Jun 2026

Danielle Luz

Beautiful view, clean room and very friendly staff.

Partner

10/10

Exceptional

26 Jun 2026

Fatima

We had an issue with our room and the staff was very accommodating and resolved the issue quickly. Loved the property and hope to go back soon.

Friends

10/10

Exceptional

25 Jun 2026

Shannon

Very nice, clean room, beautiful views

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Christian

Wonderful stay and great helpful staff.

Partner

8/10

Excellent

23 Jun 2026

TIM

Close to the port and easy access.

Partner

10/10

Exceptional

23 Jun 2026

Lisa

This is a beautiful hotel. Very romantic at night!

Partner

10/10

Exceptional

23 Jun 2026

amy

The dining and jacuzzi experiences were great, as well as relaxing at the “beach” area. The front desk were very helpful to change our room to be near the pool to make our daughter’s birthday more special.

Family

8/10

Excellent

22 Jun 2026

Felicia

The hot tub and pool area was nice, also the restaurant was pricey but nice

Family_with_children

10/10

Exceptional

22 Jun 2026

Jorge

We love our room and the swimming pool. We didn’t like that we have to pay $45 to park a rental car before our cruise and also no free breakfast but overall the place is really good

Family_with_children

4/10

Poor

21 Jun 2026

Alma

Needs better cleaning

Family_with_children

10/10

Exceptional

21 Jun 2026

ben

Experience was great

Partner

10/10

Exceptional

19 Jun 2026

Taniah

A really nice hotel. It’s away from it all but right next door to everything! I would stay here again if ever in Long Beach

Partner

10/10

Exceptional

19 Jun 2026

Karla

Room was clean, staff was quick and helpful. The quiet hours were respected.

10/10

Exceptional

17 Jun 2026

Angelica

We’ve stayed at this hotel before and we always enjoy it. The restaurant is open now and their food and drinks are great. And everything is so close (queen Mary, Shotelinr Village, the Pike), it’s the perfect hotel to stay at in Long Beach.

Partner

10/10

Exceptional

16 Jun 2026

Roxanne

Beautiful property with a great view of Long Beach and friendly, helpful staff!

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Denice

Room was nice but restaurants were being moved and redone or something. Definitely time for a refurbishment. Great location if you are going on a cruise. They even had a free shuttle to cruise terminal.

Partner

10/10

Exceptional

16 Jun 2026

Alvin

I could walk my dog.

Pet

2/10

Poor

15 Jun 2026

Sevak

Stay away from this property. They are liars. I had booked a stay through expedia and when we got there i guess they had just finished remodeling. Something they used triggered my asthma along with my toddlers and we had to leave ar midnight. They would not refund and lied to expedia and told them they offered a room change when they had not. There are much better properties in the area avoid MAYA at all costs.

Family_with_children

10/10

Exceptional

15 Jun 2026

Michael

Our flight from HI was late but thankfully the staff at the front desk worked late on a Sunday night. Really nicely updated room, however the shower gel was empty (they brought some). Didn’t like paying $ 45 to park overnight but it is what it is.

Partner

10/10

Exceptional

15 Jun 2026

Anthony

⭐⭐⭐⭐⭐ 5/5

My experience at Hotel Maya was absolutely wonderful. From the moment I arrived, the staff was welcoming, professional, and attentive. The property is beautifully maintained, offering stunning waterfront views that create a relaxing and tropical atmosphere right in Long Beach.

The rooms were clean, comfortable, and well-appointed, providing everything needed for a pleasant stay. One of my favorite parts was simply enjoying the scenery around the hotel and taking in the peaceful views of the harbor.

The location is excellent, offering easy access to nearby attractions, dining, and the waterfront. Whether you’re visiting for a vacation, special event, or wedding, Hotel Maya provides a unique and memorable experience.

For future travelers, I recommend requesting a room with a water view, taking time to explore the grounds, and enjoying the beautiful sunsets from the property. The combination of great service, comfortable accommodations, and outstanding views makes Hotel Maya a destination worth visiting.

I would gladly stay here again and highly recommend Hotel Maya to anyone looking for a relaxing and memorable Long Beach getaway

Partner

8/10

Excellent

14 Jun 2026

Hannah

Love this hotel,

4/10

Poor

12 Jun 2026

Elizabeth

No shuttle to the Royal Caribbean Cruise ship! The only reason why we booked because the reviews stated free shuttle to the boat. No shuttle to the restaurants across the bridge to eat dinner. Breakfast was none existent because they were out of everything and expensive for the little they had. The hotel is nice and has potential to be great. My biggest complaint is the shuttle service. We booked because the hotel location is at the port! Why not have a shuttle to all boats??!!

Family_with_children

6/10

Pleasant

12 Jun 2026

Bralyn

I Was doubled charged for an upgrade 700 bucks

Partner

10/10

Exceptional

11 Jun 2026

Brett

Room was taken care of every day

Partner

4/10

Poor

11 Jun 2026

Angela

Got a message saying I needed to call by 1pm to provide a different card number for the reservation since my card expired after I made the reservation or my reservation would be cancelled, but trying to get the front desk to answer the phone to do so was a nightmare. I, my boyfriend, and his mom all tried multiple times to get a hold of someone before we got on our flight which would be in the air at 1pm and the phone kept ringing and ringing or would eventually provide a message that the transfer from the automated system to the front desk failed, or, if we finally got someone to answer via another selection, we would get hung up on during the transfer. They also tried to tell us we only had one toom booked as opposed to the two rooms the reservation on my end showed. This was a very stressful situation for our family that was barely resolved before we got on our flight and was only resolved because our flight was delayed a bit.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Kristi

We were sailing to Hawaii and we stayed here the night before our trip and it was convenient to get to the port and had transportation to port for us. We loved our room it was very nice

Partner

10/10

Exceptional

08 Jun 2026

John

Nice place on water

Friends

10/10

Exceptional

07 Jun 2026

Kristine

Absolutely beautiful hotel, pool, and location. On premise restaurant delicious with a very attentive staff. Walking distance to the amphitheater. I will be back

Self

8/10

Excellent

07 Jun 2026

Joe

Very nice location by the boardwalk of Long Beach. Staff is friendly and helpful. Rooms look clean, but are dated be aware of the $45 overnight parking fee. really really nice bar/lounge to relax and look at the queen Mary and ocean water I would come again.

Family

8/10

Excellent

06 Jun 2026

Walter

Beautiful view. We found trash in our room. Bar closes at 11:00 on a Friday.

Family

10/10

Exceptional

06 Jun 2026

Erica

We stayed here one night before our Cruise and it was amazing. We loved our room and how we’re off the water .. the pool, fire , overall beautiful & staff was so nice . Seem less check in.. awesome location 10/10.

Partner

8/10

Excellent

05 Jun 2026

Denise

Very clean room, nice area to walk the dog.

Partner

10/10

Exceptional

05 Jun 2026

Lauren

Clean room and kind staff. Walls are thin and was woken up by some Nextdoor neighbors and their extracurricular activities in the wee hours. And the menu on the actual hotel website for the restaurant was very different than the actual menu at the restaurant which was a little frustrating. Overall this was my second time staying and it was a lovely stay and I would come stay again.

Family

8/10

Excellent

03 Jun 2026

Terry

Friendly staff, clean rooms and common areas.

Family

8/10

Excellent

02 Jun 2026

Miriam

Good view, quiet and tropical vibes. Only negative was parking fees!

Partner

6/10

Pleasant

01 Jun 2026

Michelle

It was a beautiful hotel inside, however the pool was pretty dirty (with a pool guy sitting out there monitoring but not cleaning anything). The beach area had a lot of garbage floating in the bay that was yucky. And it’s on the water but not like you would think..it has a drop off of rocks then water. It’s not like a sandy beach you can walk out to. Outdoor seating and bon fires were nice.

Family

10/10

Exceptional

31 May 2026

Francisco

This spot was amazing good views! The pool and fire pit are a vibe most def would come back and stay here again!

Friends_and_family Friends

10/10

Exceptional

30 May 2026

John

Excellent facility and staff

Friends_and_family Family

8/10

Excellent

30 May 2026

EDGAR

My overall review for Hotel Maya is that its a lovely place with view of the harbor and Queen Mary. The amenities offered was decent. The staff members were helpful and kind. I would recommend this place to my family and friends.

Family_with_children

10/10

Exceptional

29 May 2026

Ron

The size of the room was amazing! Very clean!!

Partner

10/10

Exceptional

29 May 2026

Julie

Even though the property was finishing up remodel our experience was top notch. Room was spacious and clean. Staff was helpful and friendly. The pool was nice and security was able to discreetly take care of one small issue (a couple that had had just a bit too much drink) and safely get them back to their room without any trouble. The location is close if you are leaving on a carnival cruise, otherwise the only thing near is the queen mary. The views of the water were breathtaking, we can’t wait to come see the renovation once completed. Thank you for an excellent stay.

Friends_and_family Family

8/10

Excellent

29 May 2026

Sarah

Loved the location, great hotel with a friendly staff and clean property. Loves the beauty of the hotel and the fire pits were a perfect touch. I wish the pool area was bigger.

Family_with_children

10/10

Exceptional

29 May 2026

James

Clean and nicely decorated rooms and grounds. Multiple fire pits, nice little gym and a nice heated pool. They have a nice walking path on the harbor that allows for an easy walk to Queen Mary if you chose. The restaurant was under construction with limited hours so that was unfortunate. They only shuttle to Carnival for cruises so plan to use rideshare options. They do offer extended parking for a reasonable rate so that’s an option.

Partner

10/10

Exceptional

28 May 2026

MATT

Clean

Partner

8/10

Excellent

27 May 2026

Kris

Nice area!!

4/10

Poor

27 May 2026

Johana

Honestly I was expecting more from this hotel unfortunately this place needs alot of work. Elevators did not work, filthy from the outside, paid for water front but got a view from a large palm tree i paid 450 for 1 night only! Restaurant under construction and to top it off they charge 40 dollars for parking! My first time staying here and last!

Family_with_children

10/10

Exceptional

26 May 2026

Lana

Beautiful hotel. Awesome view.

Partner

10/10

Exceptional

26 May 2026

Cynthia

Hotel is still under remodeling but overall very clean and enjoyed my stay
Parking is $45 but you have in and out access throughout the duration of your stay

Partner