Veronica
I had a confirmed reservation at Unity Hotel (“No Parking & Rooms Are Upstairs”) and was denied check-in upon arrival.
I arrived around 5:30 PM, and there was no one at the front desk. The area was extremely cluttered, with papers taped everywhere, and there were no clear instructions on how to check in. I called the property and received no response.
After waiting, I went through a gated door that led toward the rooms, assuming I would find someone to assist. At that point, a woman came out of one of the rooms and began yelling at me, accusing me of “breaking in.”
She told me I should have rung a doorbell. I went back, exited the gate, rang the doorbell as instructed—and she then told me she refused to check me in specifically because she believed I had broken in, despite my confirmed, prepaid reservation.
I was ultimately denied service entirely and had to leave and book another hotel.
This was not a misunderstanding—the entire situation felt unprofessional and disorganized, and it did not resemble a legitimate hotel check-in process.
Be aware:
- There may be no staff present at check-in
- There are no clear instructions for guests
- You risk being denied access even with a valid reservation
I would strongly recommend booking elsewhere to avoid the risk of being turned away with no place to stay.
I arrived around 5:30 PM, and there was no one at the front desk. The area was extremely cluttered, with papers taped everywhere, and there were no clear instructions on how to check in. I called the property and received no response.
After waiting, I went through a gated door that led toward the rooms, assuming I would find someone to assist. At that point, a woman came out of one of the rooms and began yelling at me, accusing me of “breaking in.”
She told me I should have rung a doorbell. I went back, exited the gate, rang the doorbell as instructed—and she then told me she refused to check me in specifically because she believed I had broken in, despite my confirmed, prepaid reservation.
I was ultimately denied service entirely and had to leave and book another hotel.
This was not a misunderstanding—the entire situation felt unprofessional and disorganized, and it did not resemble a legitimate hotel check-in process.
Be aware:
- There may be no staff present at check-in
- There are no clear instructions for guests
- You risk being denied access even with a valid reservation
I would strongly recommend booking elsewhere to avoid the risk of being turned away with no place to stay.
