The Historic Broadlind Hotel at Long Beach Conven

United States , Los Angeles - CA
LONG BEACH, 149 Linden Avenue
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100 reviews shown

2/10

Poor

16 Mar 2026

Rita

*No real person onsite
*Terrible communication via email and text
*Old building/no amenities/no elevator
*Not near or next to the convention center as stated
*Not safe area for females traveling alone
*Strict no refund policy

Self

10/10

Exceptional

09 Mar 2026

Niki

The hotel was perfect if you wanted a quaint stay within walking distrance to attractions near the water. Having a small kitchen was helpful and there is a Von's close by for groceries.

I would say the only negative was the deposit. I was having difficulty getting the despoit taken care of and I reached out to the host and didn't receive a response. Fortunately the issue resolved on its own and I was able to check-in but it was a little nerve-racking since I was in transit when I was waiting for a response.

Self

2/10

Poor

29 Jan 2026

start

Room smelled, sheets were not as advertised very thin and extra starch, no cold water in the shower just scolding hot water, the hotel is above a bar and all you hear is music until 1:30 AM, lots of street noise.
Room was clean.

Business

10/10

Exceptional

26 Jan 2026

Jennifer

The property was perfect with walking distance to various places the parking was very horrible

Business_and_leisure Partner

8/10

Excellent

07 Jan 2026

Dario

I just had a great stay here.

If you don’t know there is no elevator and I was up and down them stairs and am not in good shape but it’s a great place.

Self

10/10

Exceptional

04 Jan 2026

James

Fun hotel with great location

Leisure Partner

8/10

Excellent

10 Dec 2025

Anna

This is a great find and very convenient. Great area

Leisure Partner

6/10

Pleasant

06 Dec 2025

Marie

It’s okay but a little pricey for the room

Leisure Partner

10/10

Exceptional

30 Nov 2025

Alejandra

Really nice spacious clean and quiet

Leisure Family

10/10

Exceptional

25 Nov 2025

Andrew

Nice staff and well located downtown. Perfect for Dreamstate visit.

Leisure Friends

10/10

Exceptional

23 Nov 2025

Peter

Excellent as always

10/10

Exceptional

19 Nov 2025

Erika

It was an excellent place, super close to everything and very clean. Great stay!!

Leisure Partner

6/10

Pleasant

18 Nov 2025

Mekaela

Room service wasn’t very attentive or responsive in the same way you’d get at a chain hotel. Shower head had an issue and sprayed water out of multiple places, cold water would sometimes go out and the water would be scalding hot. A bedside alarm clock with two outlet ports is provided, but neither port worked and so I had to charge my phone across the room. I had a 6 night stay so I was grateful to have a refrigerator and microwave for my different meals, but the inconveniences were a little hard to ignore enough to pretend it was a high rated stay.

Business

6/10

Pleasant

17 Nov 2025

Bianca

The ac was not working everything else was good

10/10

Exceptional

16 Nov 2025

Amy

Awesome stay! Cute place & location near bars s restaurants.

4/10

Poor

13 Nov 2025

robert

This was an odd option from the get-go. But, the big hotels were easily 2x the cost and I figured i would give it a try. Company is VERY communicative via email....but they have to be because there is no on-site service people that I ever saw. Its an old place, so I figured 'charming'. Outside, yes. Inside, not so much. Had two rooms and both smelled awful. Like old basement. You could not get it away, even with windows open and air running. \"Premium Bedding\", was an over statement. If you like old/quaint and need a low cost place, this is it. Neighborhood was fine. NOT close to convention hall. Had to ride a scooter every time or take Uber. My employees room was so bad, I booked his last three days at another hotel. Obviously didnt ask for a refund for an unused room, because the refund policy was clearly stated. Lesson learned.

Business

4/10

Poor

08 Nov 2025

Patrick

My wife and I stayed in the penthouse suite on the top floor. First floor same building had a bar in it. When the bar closed you heard what sounded like over a hundred people yelling cursing and there was a few fights. On Halloween a young man pulled a knife on someone then he got knocked out unconscious in the street. His friend tried to get the knife and he was picked up and body slammed in the middle of Broadway and Linden Ave. Little scuffles broke out simultaneously and after 30 minutes or so, the police finally arrived. As the crowd dispersed after being threatened and pepper sprayed by LBPD the property damage which was mainly suffered by the cars parked on the street and two of the people involved being taken by ambulance and zero arrests made. This all could of been tolerated since we didn’t have to wake up early during our stay so 3 out of the 5 nights we were awakened around 12am-1am then back to sleep around 4-6am. I am physically handicapped and there is no elevator being on the top floor we had no assistance with luggage on arrival. Upon departure we paid for late check out which allowed us to stay until 2pm and the manager made sure we were ready to check out at exactly 2pm. Seeing how much luggage we had in the hallway and me being disabled, I tipped him twenty just to help with 1 piece of rolling luggage. He said he would be back, we never saw him again. While putting luggage in our car my wife put a tote bag in the laundry room it was stolen.

Leisure Partner

4/10

Poor

02 Nov 2025

Harry

Fire alarm control panel beeping all night 3of 5 nights I was staying. Paper thin walls, with the corridor going beside the bedroom. Meaning you could hear people coming and going at all times
Otherwise room and location was good.

Business

10/10

Exceptional

29 Oct 2025

Amy

Awesome! Great location close to fun bars & restaurants.

Partner

4/10

Poor

28 Oct 2025

Charlene

I didn't like the the text only communication. The no person contact, when i had questions. All the codes to get in the place. Then there was climbing stairs with all my Luggage. They had one man that showed up to help, cause i text for help. The room was soooo out dated, the smell of moth balls. Allthe noise from the street. It just wasn't, what i was use too. The bed was like a Rock i got really no sleep the 2 days. I would have canceled, but it was such a hassle to deal by text. AGAIN IT WASN'T FOR ME. THANKS

Leisure Partner

8/10

Excellent

27 Oct 2025

Ken

There was no elevator making it difficult with heavy bags.
Other than that it’s a nice place to stay

10/10

Exceptional

22 Oct 2025

Abraham

Easy check in and loved everything about it. Needs handicapped assistant if i wanted to bring parents

Leisure Partner

10/10

Exceptional

08 Oct 2025

Kathleen

Peaceful hotel and super clean, also a very walkable area !

Leisure Partner

10/10

Exceptional

04 Oct 2025

Peter

Great

Friends_and_family Friends

8/10

Excellent

25 Aug 2025

Cynthia

I loved how unique the property was. It's been updated with more modern amenities, but many of the original features remained. Loved the hardwood floors!

Leisure Family

10/10

Exceptional

27 Jun 2025

stephanie

I love staying at the Broadlind! It has a casual, comfortable feel. It’s quiet. So much is easily on hand for you. Highly recommend!

Leisure Family

10/10

Exceptional

25 Jun 2025

Giovanni

Nice room

Leisure Friends

6/10

Pleasant

20 Jun 2025

Leticia

There are several things to like and several things to hate about this hotel. The location and ambience are wonderful but you should be forewarned about the property. It is four stories with no elevator. The wood floors throughout can be a bit noisy with wheeled luggage banging up and down the stairs. Two of the four restaurants are permanently closed which is not reflected on the description. Only the Thai restaurant and bar downstairs are open. Wonderful market right across the street to buy groceries and food. The description also indicates a twin futon in our Deluxe Bedroom Suite. Make no mistake it’s just a couch not a futon. Our main concern for fellow travelers was the bathroom. I’m 5ft and if I sit on the toilet in the closet sized bathroom my knees hit the door. A gentleman over 6ft would have to keep the door open and there is no bedroom door. No free water bottles were offered per listing. We arrived to find strange blue ice cubes in our freezer which we quickly disposed of. Could not get the oven to work. An internal fan ran in the middle of the building all hours and with all the wood floors the rooms are not sound proof. It’s a quirky vintage hotel with a lot of character my biggest complaint was banking on things that were listed and not available.

Leisure Family

8/10

Excellent

12 Jun 2025

Jon

Clean, quiet, great AC. Bed and couch were uncomfortable.

Business

2/10

Poor

10 Jun 2025

Christina

We arrived early for a festival so I requested a parking spot in the lot. When we entered, there was a car parked in the number that was assigned to us. I didn’t realize our parking assignment wasn’t supposed to start at 4pm check-in or I would have paid for a different lot. We were told to talk to the “office manager” in room 100. There is NO way that lady was the office manager. She was so rude and dismissive when we asked her about the parking. She said “take it up with pa

10/10

Exceptional

10 Jun 2025

Stephan

It was a great stay for Cali vibes

Partner

10/10

Exceptional

09 Jun 2025

Amy

The parking was a little tricky at the beginning but it was handled quickly and graciously. The room was great. I wasn't aware there was no elevator so after a few rounds of three flights of stairs my legs were shaking but I got my steps in! Check in was so simple and easy, I loved it! Quiet and comfortable. We will definitely be coming back!

Leisure Family

6/10

Pleasant

19 May 2025

Julie

We have the same complaint as others, we drove 4 hours after a last minute booking to find we required additional check in (outside the app), a deposit and costly parking reservation to receive the codes at a contact-less hotel. The email arrived as we pulled into the location. There is no one physical to talk to even by phone - to help expedite this, so we did our online check in, paid the deposit - somehow linked to my bank - which I did not like and paid for parking but had to wait another 2 hours for the parking code. Kinda sucked sitting in my car at some parking lot down the street after such a drive trying to resolve. Never had this issue before.

Leisure Family

2/10

Poor

14 May 2025

BED BUGS!! 3rd time I’ve stayed here, as a former Long Beach resident, when I go back for random weekends, this WAS my spot! NEVER AGAIN!

I rented out one of the Penthouses and was super excited, this location is pretty perfect, as it sits right above my favorite bar, The Blind Donkey.

Unfortunately, this experience was awful. My friend came over on the second night and she pointed out how itchy she was. We woke up the next day and noticed all over the white sheets, in the master bedroom, were numerous BED BUGS! It was so disgusting, I couldn’t believe it. She took about 20 pics, and there were at least 10 different bugs on the sheets and surrounding areas in the bedroom!

I washed all my clothes and still had the BED BUGS in my sweat pants I wore that night & then they transferred to all my other clothes in my suitcase and they came home with me, yay 😤

I checked out on Monday after 3 days, and went to work. I was slammed all day & on Tuesday. I contacted the manager of the hotel Wednesday morning on my way to work, explaining the BED BUGS & showing pictures of them. Here was the response I received

“Unfortunately this reservation had passed several days ago and there were no reported incidents during your stay. If the incident was reported during your stay, we would be happy to give you a room transfer.”

Are you kidding me?! Never again will I ever stay here again. I don’t recommend anybody stay here, unless you want to have to soak all of your stuff in vinegar 😤

Leisure Partner

2/10

Poor

10 Mar 2025

jermaine

Over priced too small for that price should have a refrigerator and microwave will not stay here again and definitely will not recommend

2/10

Poor

19 Feb 2025

Seyounk

Horrible service

Been trying to get in touch with the hotel. I have let more then 6 message. I have not been reached back out to. One top of that, I never got my room

Business

8/10

Excellent

13 Feb 2025

Stacy

This hotel was super cute. I enjoyed my stay here a lot. The rooms were clean and have full kitchens, which is really convenient if you’re staying longer than a night or two. Checking in was kind of a pain in the butt because I was there after hours but overall it was a nice place and I will be staying here again if I’m in the area.

4/10

Poor

12 Feb 2025

Alicia

No more self check in

The self check in was a nightmare

Friends_and_family Family

8/10

Excellent

02 Dec 2024

Brandon

No elevator on the property made it tough to get to my room on the 4th floor

Leisure Self

8/10

Excellent

05 Nov 2024

Arturo

The room had a bad odor but other than that everything else was fine.

6/10

Pleasant

13 Sep 2024

Tara

I will not be returning to this hotel. It was not at all what I expected, and I am buried disappointed

Business_and_leisure Self

4/10

Poor

04 Aug 2024

Renee

I will preface this review by stating that we enjoyed our stay at the Broadline last year. This year was horrible. We were in town for work and had to get to sleep early to be up early. There is a club in the basement of the building playing music until 2am each night. The noise could be heard and felt each night. We had to wear ear plugs to drown it out. Parking was a nightmare. We had to pay a lot extra for two parking spots, which is expected but getting our vehicle into the space they gave us was a nightmare. We had two cars, one of which was a larger vehicle. The space they gave us to park was impossible to get into with the vehicle we had, We asked for another spot but was refused stating that the empty spots were for monthly tenants. There is no one to speak to. You have to txt a number. All communication is done via txt and emails. Don't expect to be able to talk to a human being. Really bummed out that the experience this year was as bad as it was.

Business

10/10

Exceptional

12 Jul 2024

Kirk

It was very nice and comfortable

Leisure Partner

10/10

Exceptional

01 Jul 2024

Don

The historic significance of the property was very nice. The only thing I did not care for was the screaming around the bars later at night.

2/10

Poor

19 Jun 2024

Nailah

I had an unfortunate experience with this hotel due to a misleading booking on Expedia. Initially, I made a reservation in error due to Expedia’s listing, which hid the final price until the very end of the transaction. This left me feeling blindsided and frustrated. Upon realizing the mistake mere moments after making the reservation, I promptly contacted the hotel in hopes of getting a refund. The situation was further complicated by Expedia's policy, which required the hotel's consent for any refund processing.

Despite my repeated pleas for assistance, the hotel displayed a shocking lack of empathy and customer service. Instead of recognizing the genuine error and rectifying it, they stubbornly held onto their rigid stance. This hotel, located in a quiet area and lacking the amenities one might expect from a 5-star establishment, seems to prioritize cost-cutting above all else. The hotel's refusal to refund due to a website error caused both financial distress and emotional devastation for a student. I strongly caution against trusting this hotel due to their lack of transparency, empathy, and customer service. Sharing my experience is meant to protect others from similar situations. I do not think this is a business which prioritizes ethics or customer satisfaction.

Business Self

2/10

Poor

18 Jun 2024

Jinwook

terrible experience

its old, and they only reach by text.

I wasnt able to getint the room because they didnt update the code until i texted them thru hotels.com.

just go to other hotel even though thet cost more

also smells bad.

Friends_and_family Family

2/10

Poor

31 May 2024

If you like cockroaches, stay here! I ignored the other bad reviews and regretted it. Within a few hours my room was crawling with disgusting ROACHES (I took photo's despite the fact I am terrified of them). Door to my room was BROKEN and wouldn't close (I was travelling alone = security risk). Also tried to use the GAS stove and the KNOB FELL OFF (a fire hazard). I checked out a few hours after checking in. Hotel never responded to my frantic text messages. They will respond to this review saying they care deeply - yet they still have NEVER contacted me about my terrible experience. I am still fighting for a refund from Expedia - even after sending photos of the roaches and the broken door. PLEASE - there are lots of nice hotels in the area - choose somewhere else.

Business Self

10/10

Exceptional

30 May 2024

Lynn

Cool place to stay

Business_and_leisure Partner

10/10

Exceptional

18 May 2024

David

Had such a great stay per usual!

Leisure Self

6/10

Pleasant

01 May 2024

Manuel

Okay

The room was nice but the bathroom is tiny and the mattress was extremely uncomfortable. You could hear the music from the bar downstairs but it wasn’t loud enough to not let us sleep. We did get woken up by a screaming baby upstairs and pounding footsteps.

Partner

6/10

Pleasant

28 Apr 2024

Jimmy

Great hotel for the price and location. But if you’re trying to get a good night rest good luck. You can hear everything through the door/wall and from the bar downstairs. Besides that great place for its price and nightlife.

2/10

Poor

21 Apr 2024

Rick

This is like an old Motel 6 in tight quarters. We will still in with Mariott, Hyatt, Etc from now on.

Business_and_leisure Partner

8/10

Excellent

12 Apr 2024

Shirley

It wasn’t clear as to how to enter the property the first time to get your parking space and key.

Leisure Family

10/10

Exceptional

26 Mar 2024

Arnold

Nice stay, will visit again

Business Self

8/10

Excellent

24 Mar 2024

Carey

Had everything I needed.

Leisure

10/10

Exceptional

19 Mar 2024

Jamie

Old but perfect

Loved Loved Loved this hotel. The check in process was simple as long as you follow the directions. I forgot to pay for parking so I added it when I got there. $20 for the night and it was gated and it had access from the parking structure straight to my room. Our room was spotless and so cute. The hotel is old but I thought it was perfect. It did have a small kitchen and a fridge. The walls were thin and we could hear everything but it did not affect us at all. It is located right in the middle of a ton of restaurants and coffee shops. You can walk everywhere. There is a bar downstairs so keep that in mind. The manager was very nice and accommodated us with the parking at the last minute. We loved the old windows and had them open the entire time we were there. This does not have an elevator so keep that in mind as we walked three floors each time. The tile in the bathroom was cracked and old however that did not bother us as everything worked. We will absolutely stay here again. The only complaint I would have it you are given a parking number to park in or you will be towed however I could not see the numbers when I parked so I parked in another spot not realizing they had numbers. I went to move my car in the morning and someone was parked in my spot. This hotel is quaint and located in a great area and I felt safe the entire time.

Friends_and_family Family

6/10

Pleasant

18 Mar 2024

Tamara

We were comfortable

Leisure Partner

10/10

Exceptional

18 Mar 2024

Russell

DTLB

Nice historic hotel downtown but a little noisy due to bar close by.

Partner

10/10

Exceptional

17 Mar 2024

Eunice

Very clean

Leisure Family

10/10

Exceptional

17 Mar 2024

Kevin

Amazing stay

Great stay at this hotel located in a cool area in Long Beach near shops, restaurants, and more. Enjoyed the ease of check in and check out and comfortable environment. Recommend this hotel as one to stay at.

Friends_and_family Friends

4/10

Poor

03 Mar 2024

Ryan

Cliff notes:

- location is awesome
- main tenant was very rude to us upon arrival
- shower was absolutely horrible. Water was coming out boiling hot even when the cold water valve was on. I couldn’t shower.
- check in/out contactless is pretty slick.

Leisure Partner

2/10

Poor

29 Feb 2024

Tom

No one to talk to. No one answers the phone

10/10

Exceptional

18 Feb 2024

Shelly

Super cute studio. Loved the historical feel and ambiance. Will definitely book again.

Leisure Partner

8/10

Excellent

10 Feb 2024

Andrew

Long Beach Reception less hotel

Real comfort after a long flight

Self

10/10

Exceptional

10 Feb 2024

Vanessa

Super cute, cozy, and great location.

Leisure Partner

10/10

Exceptional

05 Feb 2024

Vivian

Stayed here for a conference and had a pleasant experience. Simple checkin and walk to the conference. Lovely decor inside. Will be back

Business Self

6/10

Pleasant

24 Jan 2024

Ashley

Pros: I liked my cute little room, which felt like a tiny studio apartment. I found the check-in process to be really easy, despite what the reviews said. Just follow instructions! It was also very walkable and the Thai restaurant downstairs gives you a discount if you're staying at the hotel!

Cons: I knew it was coming because of the reviews, but the noise from the bars downstairs was super loud. I brought ear plugs in preparation, but on Friday and Saturdays it's pretty nuts. I stayed 5 nights and those were the loudest nights. I also got a monster spider bite that required me to go to urgent care. I can't blame the hotel for this because spiders exist in the world, but I woke up the second day with it and it just grew from there. I can't help but feel a little sneezed out by it.

Another thing that made me uneasy is that there's no locks on the door other than the main key card lock. No deadbolts, chain locks, etc. I'm sure it's fine, but I'm used to being able to lock the door from the inside in a hotel.

They do charge a lot for parking, which I didn't know, but it's probably worth it for drivers because it's super hard to park on the street.

Business Self

4/10

Poor

24 Jan 2024

william

there is no elevator, the toilet didn't flush, and the tub took 8 hours to drain

10/10

Exceptional

11 Jan 2024

Angela

I came with my husband and 3 kids and they are very accommodating to that.. very pleasant all the staff speak when they see you. My kids were loud 4 and 5 and they never were mean or nasty they offered another room that was just as comfy. So if you have little children they are very accepting and understanding. My kids loved it. Also there is the ground keeper who is very nice and simple. Great energy ...

Business_and_leisure Family

4/10

Poor

07 Jan 2024

Heather

The room was smelly from some old sewer system issues (the bar smelled the same -- old building). There may be little to do. We could not get into the parking without first going to the room to get the parking info, which was vague. No space number was assigned at all. No email indicated any of this, even though I did the tedious no-host sign-up on pre-paid for parking.

8/10

Excellent

01 Jan 2024

Trinity

The room was nice and accommodated us for what we needed. Bathroom was pretty tight but overall clean.

Leisure Partner

6/10

Pleasant

21 Dec 2023

Rachel

Nice; tricky self check-in

The hotel is good for the price! Nice wine bar/ restaurant downstairs, The only thing that is wrong is the selfless check in. It is a bit tricky, text-only communication, and if you paid for a parking spot, you have to find parking, go up to your room to get the pass to enter the parking lot. So they shouldn’t really charge for that since it is a hassle!

Business

10/10

Exceptional

16 Dec 2023

Richard

We had a quick holiday trip with my family and this place was perfect. No hassle getting in and cool old building. We’ll be back!

Leisure Family

10/10

Exceptional

03 Dec 2023

Adriana

Stayed in the penthouse room. It was beautiful and spacious. Will definitely stay again next time I’m in Long Beach

Leisure Partner

10/10

Exceptional

29 Nov 2023

Richard

Sweet spot and cool area!

Business_and_leisure Family

10/10

Exceptional

28 Nov 2023

Penelope

Different from other hotels. Much more comfortable

Business_and_leisure Partner

10/10

Exceptional

28 Nov 2023

Kevin

Check-in was SUPER EASY. Staff was extra friendly and responsive through text. The hotel has a really unique look with a really cool lobby / balcony in the front. We stayed in the penthouse and it was really awesome. My fiance and I would definitely stay here again!

8/10

Excellent

26 Nov 2023

Carl

It was really nice small bed and room but comfy

8/10

Excellent

24 Nov 2023

Anthony

It was great and why I gave it only 4 stars was due to the mattress was way too hard

Leisure Partner

2/10

Poor

16 Nov 2023

Ann

Check in was awful. The online checking does NOT WORK well on mobile. After 20 min of struggles including a $200 hold that was NEVER MENTIONED during reservations, the entire registration was lost. We had to reaccomplish it all and then the app lost my parking reservation!! So when I arrived there was no way to get in the parking area. I had to find street parking, in the rain, go up to the room only to find no info on parking lot access! The building is charming the room is cute but tiny and location is nice. There is a cute bar in the basement and a wine bar next door with live jazz.

Business Self

10/10

Exceptional

09 Nov 2023

Amanda

I loved staying in the historic hotel the building was very maintained and has a cool vibe to it. I would definitely stay again.

Business_and_leisure Self

10/10

Exceptional

02 Nov 2023

Bradley

Easy checkin

4/10

Poor

30 Oct 2023

Cecilia

We did not get what we payed for, we were really disappointed with our kitchen. It was not the one displayed when we made the reservation, it was completely a different kitchen. We also had an experience with roaches ending up on our food so we had to throw away our meals, we were really upset.

Partner

2/10

Poor

25 Oct 2023

David St.

Didn't even get to stay here because their check in system. We had 1 hour to check in remotely. Didn't know that since we started driving towards the location. Got there and there was NO STAFF. just a sign telling us we were out of luck. The worst.

Business_and_leisure Family

2/10

Poor

22 Oct 2023

Jenate

Looks nice but no custom service

DO NOT BOOK WITH THEM IT IS TOOOOO COMPLICATED!!
THEY TOOK MY MONEY AND I DID NOT EVEN STAY THERE. THEY DID NOT LET ME FILL OUT THE FORM AT ALL! WHEN THEY FINALLY DID EXCEPT MY INFORMATION IT ALREADY WAS PAST MID NIGHT I HAD TO FIND SOMEWHERE ELSE TO STAY. I ASKED COULD THEY HONOR my reservation for the next day being that I did not staying they still never said anything. There is no one that ever actually contacts you promptly and when they do answer emails it be hours in between. I was really excited about staying at this historical hotel it looked really nice online yet it is to damn complicated to get in. I say stay away run the other way!

Partner

6/10

Pleasant

16 Oct 2023

Deborah

Not what I had expected. For older people who may have an issue with stairs and carrying suitcases up stairs this may not be the place for you. It is also situated directly above a couple of bars/restaurants - so if staying in the weekend be prepared for a bit of noise during the night.

8/10

Excellent

15 Oct 2023

Denise

Great Hotel if you are there for the night life! Bar, Club and Restaurant downstairs which stay open (and loud) till 2 am. Cute little room with Great amenities. Enjoyed our stay!

Leisure Partner

2/10

Poor

15 Oct 2023

patrick

No customer service at all!!

I showed up thursday night to find out there is no front desk or anyone to check you in, I tried doing the self check in with no luck for an hour with no one from the hotel helping me. Finally had to go to another hotel at midnight to get a room. What a disappointment as I was excited to check this place out.

Partner

4/10

Poor

08 Oct 2023

John

I wouldn’t recommend this hotel unless you specifically want to stay in a historic building. It is just not convenient, has no amenities, the check in process and parking situation are inconvenient, you can’t sit on the toilet and actually close the bathroom door, etc etc. Rooms are big and clean though, but mine smelled like vomit.

Leisure Self

8/10

Excellent

07 Oct 2023

Cristina

The property itself is lovely, getting into the property was a horrendous and frustrating experience. The hotel requires a check in form to access a door code and room code. The form is buggy, and doesn’t work well on a mobile device. I didn’t have a laptop (on vacation!) and had to keep trying the form about ten times for it to work. The property manager kept saying there was nothing she could do and I should keep emailing the help desk. The help desk phone number was unavailable. Finally I was able to communicate via Expedia, with what seemed like a boy. I’m all for automation and the use of technology to expedite things but this process is ineffective and infuriating. We noticed others having similar experiences while checking in. I hope that something will be done to help future patrons have a more streamlined experience.

Leisure Partner

6/10

Pleasant

30 Sep 2023

Lisa

Loved the location and convenience to the convention center. I also appreciated the gated, easy parking, and the spacious unit. However, it had an odor, the beds were very uncomfortable, the fridge didnt have ice and water connected, and there isnt an elevator in the bldg.

Leisure Family

6/10

Pleasant

22 Sep 2023

Vanessa

The rooms seemed updated however it smelled terrible like a cat litter box. We had to leave the windows open all day and night to air the smell out. As a result, we got to listen to all the traffic outside and metal chairs sliding around when they closed up the bar.

Leisure Friends

8/10

Excellent

20 Sep 2023

Yadira

A lot of dining options in the area and we walked everywhere.

4/10

Poor

19 Sep 2023

Carol

Find something else

Misleading! This is only self check in which is a pain in the ass if you don’t realize this before you get there. There is absolutely no communication, you cannot speak with a human. There is no front desk if you have any issues. It is a complete lie about the breakfast voucher, there is no breakfast, and the excuse they used was the pandemic which has been over with for years. Every time I sat on the bed it felt like it was gonna break. There’s a bar underneath the hotel which is very loud. You have to pay for parking and they won’t let you stay past 11 or they. Threaten to tell your car. Very unhappy with this place.

10/10

Exceptional

31 Aug 2023

Carolina

Great Place to Stay!

The historical building (amazingly beautiful) so much personality. The room was very nice and quaint. I love everything about the room and building. BUT the one and only thumbs down was the mattress. Not the worst but can be better.

Business Partner

2/10

Poor

28 Aug 2023

Kristi

I was unable to gain entry to the hotel, so I was left stranded and had to find another hotel at the last minute. I completed their check-in form online, but never received any info on how to get into the hotel. When I arrived, the door was locked and there was nobody on-site to assist me. I called the phone number listed on the door, but it went straight to VM. I left a message but never received a call back. I texted the number on the door and they told me to resubmit the form, which I did several times, but still did not receive any info on how to check in. So I ultimately had to walk around downtown Long Beach with all of my luggage to try to find another hotel.

8/10

Excellent

28 Aug 2023

Richard

Vintage architecture and internal design.

Business Family

2/10

Poor

26 Aug 2023

jenn

had a terrible time with the mandatory check in form. then told we had not paid for parking so parking card was not left it roo. you have to pay for street parking if yiu can find it. go to room to get key and CARD then go get your car and then go patk. parki g is terribly tight like most car lits. super cutr rooms. niight lufe is sooo liud.this is for people who like to party but agian the hotel is sooo adorable.

Business

4/10

Poor

21 Aug 2023

Rudy

Old bed sheets, surrounding bars make it loud around the area.

Leisure Partner

6/10

Pleasant

21 Aug 2023

Juan

Virtual check in Is tedeous and to contact support is easy as texting but no calling, makes check-in or issues tedeous.