Name: Hilton Long Beach
Address: 701 West Ocean Boulevard, Long Beach, 90831, US

Hilton Long Beach

Los Angeles - CA · United States

701 West Ocean BoulevardView location

100 reviews shown

10/10

Exceptional

17 Jul 2026

Rogelio

Great and clean room, staff where amazing! This location is close to good restaurants and activities.

Family_with_children

10/10

Exceptional

17 Jul 2026

Lisa

The air conditioning was out during our stay, but the staff was wonderful and included perks for the inconvenience.

Partner

2/10

Poor

17 Jul 2026

Alethea

No AC and the bus shuttle was out to the port.

Partner

10/10

Exceptional

17 Jul 2026

Sheila

Friendly staff, clean rooms.

Family_with_children

10/10

Exceptional

16 Jul 2026

Brenda

AC was out in the whole hotel, staff was very transparent to let us know they would allow for us to cancel and get a full refund. We decided to stay and were upgraded to a balcony room complimentary. The hotel is beautiful games for kids complimentary iced tea, cucumber water, and popcorn. The restaurant had a lot of TV screens to watch the World Cup food was great. The Starbucks coffee shop in the morning. They also have a complimentary trolly that takes you and picks you up around the area for all my peeps that like to have more than one alcoholic drink and does not need to drive. Swimming pool area is beautiful. I will definitely be staying there again in the future.

Family_with_children

10/10

Exceptional

16 Jul 2026

Katie

Great location. , great staff , great service

Friends_and_family Friends

4/10

Poor

15 Jul 2026

Cassandra

Room was clean but there was an A/C issue for the entire building then it did come back up but the room we were in was not working. Called front desk they said to wait multiple times then finally fixed after 10pm. When I checked in no one mentioned the A/C issue or that it just coming back on and what to expect. The front desk when I called was very short and irritated I was calling. I would have cancelled had I known.

2/10

Poor

15 Jul 2026

Mufeed

No AC for 4 days during hot July, that was bad

Family

6/10

Pleasant

14 Jul 2026

Amy

Lots of nice little touches but the AC was broken and was not functioning during our entire stay.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Ashanti

The restaurant on property is delicious and the staff is super friendly! I stay here every year for an event at the Queen Mary. Old faithful! 🙏

Friends

10/10

Exceptional

14 Jul 2026

Michael

Good food and amenities. Continues improvement.

Friends

8/10

Excellent

14 Jul 2026

BRANDON

Was a great stay!!

Self

10/10

Exceptional

14 Jul 2026

Robert

Awesome experience. Will come again.

Friends_and_family Friends

2/10

Poor

14 Jul 2026

Ranjit

Ac was not working all night and staff was totally not helpful

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Yolanda or Luis

Love love love this hotel! They shuttle you to places for free. Free tiny cookies and water in lobby. It’s good and staff is bomb! Clean and good location

Family_with_children

4/10

Poor

13 Jul 2026

Anthony

AC didn't work in my room.

Self

2/10

Poor

13 Jul 2026

Alfredo

Dirty, poor staff, but specifically no AC

Family_with_children

10/10

Exceptional

12 Jul 2026

Carmen

10/10 ! This hotel was fabulous! Staff were super friendly and helpful. Rooms were clean and comfortable. We used their shuttle to the cruise port which was super convenient. I will definitely stay here again.

Partner

4/10

Poor

12 Jul 2026

Irene

Call ahead and check if their AC system is working. We got there to our surprise the system was down in the whole hotel and has been for a week prior to our stay and we were never informed until we checked in. Accommodations were not enough and it’s was insanely humid in the rooms.

Partner

2/10

Poor

12 Jul 2026

Suhas

Ac was out, and rooms were stuffy and hot.
The staff helped open the window (only opens an inch wide) but there’s only one small fan vent so the room doesn’t become comfortable.

No ceiling lights

Old carpet in the room which didn’t look very clean.

Bathroom was ok (clean but old fixtures)

Family_with_children

2/10

Poor

12 Jul 2026

Lynda

They lied about a continental breakfast.
They lied about having a shuttle to the crews that I was taking
Wallpaper was following off my room.My t v wasn't working.
The only thing I can say was the bathrooms downstairs were cleaner than my upstairs.
Boy staff, I always had to apologize for everything.
But they didn't seem to care.
I do not recommend this hotel, or will I never stay at another hilton ever again.

Family

8/10

Excellent

11 Jul 2026

Justin

Very nice hotel.

The FIFA world cup made it difficult to move around the hotel and surrounding area but that's no fault of Hilton.

Self

10/10

Exceptional

11 Jul 2026

Mario

Really good place to stay

Partner

10/10

Exceptional

11 Jul 2026

Charina

Clean room. Nice staff

Family_with_children

6/10

Pleasant

11 Jul 2026

JON

Rooms were $300 with tax and fees. For that much I shouldn’t have to smell weed throughout hotel and a/c should work. Parking was poor, not enough room for all guest.
Great amenities, shuttle bus, nice Coffee shop/bar. Friendly staff.

Partner

10/10

Exceptional

10 Jul 2026

Yadira

clean room ! amazing service really nice hotel

Family_with_children

2/10

Poor

10 Jul 2026

Eric

Air conditioning wasn’t working in all the guest rooms, our room never got cooler than 77 degrees and the humidity was awful in the building.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Mariano

Nothing extra

Partner

10/10

Exceptional

08 Jul 2026

Chad

We stayed on a floor that was decorated in Star Wars theme, it was SO COOL. Neat tough to soften up the walk to the room which is usually very cookie cutter.

Our room faced the busy road and was a big loud with people doing some burnouts, but not sure I can fault the hotel for that.

Excellent location, walking to shops and food.

Partner

10/10

Exceptional

08 Jul 2026

Stephanie

Parking is limited and tight but for $5 more a night I recommend using valet.

Family_with_children

8/10

Excellent

07 Jul 2026

Dawn

Actually, I really enjoyed the hotel! Staff was great, breaking in the restaurant was so good, room cleans and roomy! I would definitely stay here again!

10/10

Exceptional

07 Jul 2026

Michael

It was nice to stay, friendly staff and area was nice to roam around

Friends

10/10

Exceptional

07 Jul 2026

Crystelle

Outstanding

10/10

Exceptional

07 Jul 2026

Eleana

*clean room
*free water and snacks
*game area
* pool

Partner

10/10

Exceptional

07 Jul 2026

Cinthia

I usually don't leave reviews, but I have to admit that the Hilton Long Beach Hotel went above and beyond my expectations.
I originally made my reservation for just myself, but later decided to bring my sisters with me. I called the hotel to upgrade my room, and although they were fully booked, they still accommodated all three of us in the same room at no additional charge.
The hotel is beautiful, clean, and very well maintained. The staff was exceptional, and my room was modern, comfortable, and spotless.
What really impressed me was their attention to detail. From the warm welcome at check-in to the personalized touches in the room, they truly made us feel valued. They provided complimentary bottled water, a free shuttle within a one-mile radius of the hotel, and offered delicious non-alcoholic drinks, fresh fruit, and popcorn for guests to enjoy.
Another thoughtful touch was their personalized customer service through text messages, making it easy to ask questions or request assistance throughout our stay.
It's the little things that set this hotel apart, and they absolutely exceeded my expectations.
I 1000% recommend the Hilton Long Beach Hotel and will definitely stay here again!

Friends_and_family Family

4/10

Poor

06 Jul 2026

Elizabeth

The bed was so uncomfortable and worn out that we could almost feel the box spring below. The box spring was definitely on its last leg and the pillows were hard as concrete. The lighting in the room was fluorescent which made me feel like I was in a cheap motel. The shower/tub had so much soap scum on the bottom that I showered with flip flops on. I felt like the lobby was ok looking but the rooms were really gross and overpriced for what we got. I will never, ever stay at a Hilton again.

Friends

8/10

Excellent

06 Jul 2026

Kei

The room and facilities were very clean, and the staff were very kind. The breakfast had a great variety of options.
However, it was a little disappointing that the toilets clogged easily (not just in my room, but also in the shared toilets before I used them) and that the conditioner was missing. I wish they had noticed during cleaning.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Sulakshana

We stayed at the Hilton for 5 days and it was such a good experience. The staff was wonderful, polite and helpful. The property was clean. The 3 biggest highlights was the refreshment station with different themes each day, along with free water! The shuttle service that takes you to anywhere in and around downtown long beach, and lastly the duckies that was such a highlight for our 6 yr old. The refreshments we also a huge hit with our kiddo. So all in all we would highly recommend this hotel. Thank you for all you do.

Family_with_children

10/10

Exceptional

06 Jul 2026

Marco

Great service

Partner

6/10

Pleasant

05 Jul 2026

Cynthia

not pet friendly as listed. no dogs by pool and need to pay for parking.

Self

10/10

Exceptional

05 Jul 2026

Leona

Beautiful experience wonderful people well trained staff everything was awesome and amazing

Self

4/10

Poor

02 Jul 2026

Misty

Outside of the room was great and staff was friendly. The room however was very disappointing! I paid extra for a balcony that was so small I couldn’t sit in the chair provided bc the small side table was pressed up against my legs. It was literally not even 3ft by 3ft. The room and bathroom were of motel quality, not what I expect from a Hilton or at this price point! The bathroom had a bunch of cheap ugly repairs and needs an overhaul or don’t charge so much! Everything outside the room was very nice though! I was very disappointed in the room quality for what I paid.

Family

10/10

Exceptional

02 Jul 2026

Kaidra

Loved this property! Beautiful, awesome pool and friendly staff! Great place to stay if your heading out for a cruise or even just visiting the property

2/10

Poor

01 Jul 2026

Kaveh

I was staying in room 1034.
My bathroom smelt like mold when I ran the faucet.
The towels were ripping through and stunk like bleach.
The shuttle service is inconsistent at best, and when calling the desk to arrange a ride, they just tell you to come down and book it.
The elevator interior is disgusting. It’s broken and banged up.
The coffee shop charged me 4 different prices for the same drink each morning.
The corridors are plastered with useless stickers and decals and look like a mess.
I honestly thought The Hilton was a good chain. I was shocked to see that it is not.

Honestly never again.

Self

8/10

Excellent

29 Jun 2026

Carlos

Chose this hotel because of how close it is to the cruise terminal since we were going on one the next day, safe, clean, but one this with this and a hotels that charge to park, this is in my opinion, if you stay there and park a vehicle, that should be free for guests

Partner

10/10

Exceptional

25 Jun 2026

Jillian

The hotel was super kid friendly. They had a really cool rubber duck pond thing for the kids and a room with game boards for the kids. The swimming pool was kid/adult friendly. A great coffee shop and yummy pizza at the bar. It was super close to restaurants ,outlets and activities for kids. Just a quick uber or shuttle ride (provided by hotel). The staff was super accommodating and very friendly. We absolutely would recommend and stay here again.

Family_with_children

10/10

Exceptional

24 Jun 2026

Grant

We booked an upgrade room and got it, a corner room with fantastic views.

Partner

10/10

Exceptional

23 Jun 2026

Cheng

Good

6/10

Pleasant

22 Jun 2026

Kateryna

Overall, all was good ; room was excellent; self parking was poor , just a few spots for such a big hotel , was forced to use wallet parking ; staff was 50/50 ; some was very nice but there is also some with attitude like a came to their home … harassing me for my accent and pronunciation…

Partner

10/10

Exceptional

22 Jun 2026

Tracy

Clean room with a nice view and great location.

Partner

6/10

Pleasant

20 Jun 2026

Dawn

Tried booking 26 times a year for the next five years but Sales Manager never returned my calls or emails

Business

8/10

Excellent

20 Jun 2026

Jeffrey

Excellent location and great staff. Clean room but it had an odd smell.

Partner

8/10

Excellent

19 Jun 2026

Peter

room is clean as it should be. I had the last room at the end of hallway so it was very quiet. The little problem was a toilet paper holder in the bathroom was broken and shower head was awkward. Also there is no shower gel, just shampoo and conditioner. Not sure why.

Self

6/10

Pleasant

18 Jun 2026

Shae

Parking is completely ridiculous. There is a very small parking garage with limited space directly next to the hotel. Parking is $35. We left to go to the store and when we came back there was no parking available although we had already paid for it. Their staff stated that they do have limited parking and that we could park in the overflow area which is a couple city blocks away across the street from the hotel. We had to walk in a shady dark area when we paid $35 for parking. None of that is transparent on their website.

Friends

8/10

Excellent

17 Jun 2026

Maida

Was good

8/10

Excellent

17 Jun 2026

Joseph

Everything was great except the parking. It gets a 0. No onsite available. Off side was available but across a major road. NO VALEY and it made checking in and out difficult with luggage. I wouldn’t stay there again.

Partner

10/10

Exceptional

16 Jun 2026

Varun

Cool hotel and dog friendly

Family

10/10

Exceptional

16 Jun 2026

Julio

Everything was good the only complaint I have is that my daughter left her backpack in the room we called the front desk to see if they had found it they were supposed to call me back they never did I called back the next day they never answered the phone and I never received a call back

Family_with_children

10/10

Exceptional

16 Jun 2026

Anna

We had a very pleasant stay. Will definitely be where I stay when I go back.

Friends

6/10

Pleasant

16 Jun 2026

Anthony

booked a king room, waited 45 minutes at check in time and was given a two bed queen room. the bathroom tile look to have been patch poorly and look sad.
the hall smelt of POT smoke (non smoking floor).

Self

10/10

Exceptional

16 Jun 2026

Abner

Staff was friendly, explained the amenities and arranged for our transportation. We had an issue with our room in the beginning but they were quick to resolve it.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Extremely disappointed with my first and last stay at a Hilton. They charge a high 30% room deposit, the staff is rude, and the service is unacceptable. Our shower was stained, toiletries were half-empty, and I had to call three times just to get towels and tissues after housekeeping ignored my request. The hallways were dirty, and the elevators felt unsafe with an inspection tag expired since late 2025. The \"pool\" is just a 3-foot kiddie pool, drinks are heavily overpriced ($21 margaritas), and we were forced into a $40/night valet fee because self-parking was full. While the restaurant food was good and we enjoyed the Starbucks and the free ducks, the negatives completely ruined our trip. A total waste of money. Never returning.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Quentin

Excellent! Quiet! Exceptional views!

Partner

6/10

Pleasant

15 Jun 2026

Saundra

Housekeeping was excellent very clean & polished rooms. Room service sucks, phone line is always busy had to called the front desk to get through when they felt like answering very frustrating.

Family_with_children

8/10

Excellent

14 Jun 2026

Joy

The room property was really clean and the staff were eager to help.

Partner

2/10

Poor

14 Jun 2026

Jesse

Everything was fine except one important detail.
The air conditioning was not working for the whole entire stay.

Partner

8/10

Excellent

13 Jun 2026

Kenneth

A good clean hotel, decent food and drinks in the lobby bar.

Business

10/10

Exceptional

13 Jun 2026

Uditha

Clean and very comfortable atmosphere to stay

Family_with_children

10/10

Exceptional

13 Jun 2026

Ashley

Beautiful property!

10/10

Exceptional

13 Jun 2026

Raquel

The staff made my staycation more enjoyable. I also enjoyed the cleanliness of the property.

2/10

Poor

12 Jun 2026

Marisol

Accidentally booked the wrong day. Didn’t realize until it was too late and the hotel did not want to honor the stay and move the reservation by one day. We would have paid any difference in the cost. We had driven 6 hours with two children under the age of 6 and we explained that too but they didn’t care.

Family_with_children

2/10

Poor

09 Jun 2026

Ashley

Room was not pleasant at all we found someone’s dirty socks in between one of the chairs!! Room had a very eggy smell parking is 35 dollars a night even though there lot was always full staff wouldn’t answer calls when calling to the room was left on hold for 10mins then another 10mins just for them to not answer and hang up it’s a 200 deposit which is ludicrous the place is old and run down wasn’t a great experience for me and my family

Family_with_children

8/10

Excellent

09 Jun 2026

Annette

It was a very nice property, a little close to ocean boulevard and 710 freeway.When I got there and took an hour to check-in.So we had to wait too long after four o'clock , but they said they had a big party the night before.
Staff was helpful and friendly Parking priced on the high side
NicE to be a there on a Saturday and get sangria.The next morning , it was a mocktail bloodymary, free water apples all complimentary Nice to have a dog friendly place

Pet

10/10

Exceptional

09 Jun 2026

Jeanette

This hotel offers so much. Local transport to cruise port, restaurants and local attractions. There were flavored waters, tea and Arnold Palmer in the lobby. Well worth the money we paid.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Mayra

Staff was very helpful and friendly

Partner

8/10

Excellent

08 Jun 2026

Ralph J. Murrieta

Overall it was fine but I found the parking situation difficult; really tight parking space

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Aldo

Great experience.

Partner

10/10

Exceptional

06 Jun 2026

Nicole

10/10

Exceptional

06 Jun 2026

Elena

Close to destination

10/10

Exceptional

06 Jun 2026

Mark

Very pleasant experience only complaint there was no complimentary breakfast

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Danielle

Great

Family

6/10

Pleasant

04 Jun 2026

Virginia

Staff was great, a lot of open areas were clean (including bathrooms), and food at the bar was delicious. My room was clean when I arrived and they were efficient with cleaning my room while I was out.

Location and parking were rough. Between self parking or valet parking, just do valet parking to save yourself the headache. There’s not a lot of self parking spots so I ended up walking towards the shopping/restaurant centers to avoid losing my spot.

Self

8/10

Excellent

01 Jun 2026

Dani

Stayed for volleyball as it was a great time

Family_with_children

10/10

Exceptional

01 Jun 2026

Rosemarie

Outdoor pool

Friends

2/10

Poor

01 Jun 2026

Anthony

Dont get the breakfast. $32 for a mid buffet at best. Staff extremely rude and not helpful. Extremely overpriced

Partner

10/10

Exceptional

01 Jun 2026

Brent

It was everything that it needed to be. Very happy with the coffee shop. $40 for valet, $35 for self-parking is off smh
Nice merch.
Keep the duck love going!

Partner

8/10

Excellent

31 May 2026

Christopher

Hotel is a great location and the shuttle is so helpful. Our room looked super nice and the bed was comfortable. Downfall was the room wouldn’t stay cool during the night.

Partner

10/10

Exceptional

30 May 2026

Christina

The hotel was in a great area! The room was very comfortable and breakfast was amazing! The staff was very friendly and helpful.

Friends

6/10

Pleasant

30 May 2026

Sophany

Self parking is very limited, better valet for an extra $5. Shower had no hot water. Window was not close all the way and slept listening to loud traffic all night.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Kishia

The Hilton Long Beach is might go to place to stay whenever I’m in Long Beach. It checks all my boxes from cleanliness friendliness, great food, and great drinks as well as friendly staff.

Self

10/10

Exceptional

28 May 2026

Teresa

We stayed at the Hilton Long Beach right by the port as we were leaving on a carnival cruise the next morning. The staff that checked us in were very professional and friendly. I loved the ducks in the entry way and fountain. We took the free shuttle to the cruise port in the morning it was super convenient and the driver was nice.

Family

10/10

Exceptional

28 May 2026

Lilian

Very Nice experience . Super clean , friendly staff and everyone help me accomodate any needs i had during my 3 night stay . Would definetly come back

Partner

8/10

Excellent

28 May 2026

Davina

Room was clean, free wifi and loft restaurant was good

Family

8/10

Excellent

27 May 2026

Fernando

Please let your customers know in advance that they need to use their room key to operate the elevator. Also let your customers know that when the parking garage is full, you have to park across the street. And that the parking garage is dark with no lighting and that the hotel should have some type of safety officers on foot assisting customers.

8/10

Excellent

27 May 2026

andres

AC wasn’t getting cold enough.
Thermostat was at 65 but the room was at 72, everything else great.

Partner

10/10

Exceptional

26 May 2026

Kishia

This is my go to hotel to stay whenever I’m in Long Beach from checking in to check out it checks all my boxes off from cleanliness, perfect food and drinks to friendly staff. This will be the only hotel I’ll go to!

Self

4/10

Poor

25 May 2026

Randy

Staff is not helpful

Partner

10/10

Exceptional

25 May 2026

Alexis

Great hotel, close to everything and the shuttle service was very helpful going to and from the convention center. This hotel is definitely family friendly and has things to do inside the lobby area and near the pool. I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Karen

We were meeting with friends near by so the shuttle service was much appreciated. The room was clean and Starbucks in the lobby was just like home.

Partner

8/10

Excellent

24 May 2026

Phillip

The Hotel was clean and staff was helpful and professional. Pool table and amenities were very nice. I traveled with my fiancé but the hotel was very kid friendly. Board games, pool table, shuffle board was all very nice. The complaint is that there is NO Hot tub or jacuzzi which could redirect my next stay.

Partner