Queen Mary Hotel

United States , Los Angeles - CA
LONG BEACH, 1126 Queen's Highway
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100 reviews shown

10/10

Exceptional

27 Apr 2026

Wendell

great staff

Family

10/10

Exceptional

27 Apr 2026

Russ

Not the newest or largest or most luxurious accommodations. But extremely nostalgic and cool.

10/10

Exceptional

27 Apr 2026

Rita Ann

Love the vintage room. Staff always very pleasant and helpful .

Partner

10/10

Exceptional

27 Apr 2026

Brenda

Clean room, great food, great atmosphere.

8/10

Excellent

27 Apr 2026

Laura

The best thing about the property is its history. The rooms are small and dated and if you like vintage it’s perfect. The hotel rooms were clean and the food was excellent. There is no housekeeping service, bathtubs are concave and could be dangerous, commodes don’t flush properly, there is no heat or air conditioning. The worst part is that the beautiful view in most of the windows especially those in the Promenade restaurant are filthy- I’m not sure they’ve ever been cleaned. The port holes in the rooms are almost as bad and in my room one didn’t even open. What a disappointment for the price of the room.
This was supposed to be a second honeymoon for us but it was disappointing.
I understand that it’s difficult to keep low cost but there are some things that could to make it more interesting that might overlook some of the lacking amenities. As a former hotel exec it could be improved.
Overall disappointing.

Partner

8/10

Excellent

26 Apr 2026

Rosalee

Staff was very friendly and helpful. Just be aware it is an old ship.

Family

10/10

Exceptional

26 Apr 2026

Dee

This ship is 100% amazing in every way !!!!such a wonderful vessel of history and beautiful surroundings.We highly recommend !!!!! When you visit it we're sure you will be back again.

Partner

10/10

Exceptional

26 Apr 2026

Monique

Food was good

Self

10/10

Exceptional

25 Apr 2026

Louise

This beautiful lady is still Queen! Gorgeous original details, courteous staff, and excellent food. Perfect choice for a romantic getaway or for a throwback to vintage glamour prior to boarding your modern cruise ship.

Family

10/10

Exceptional

25 Apr 2026

Doug

Yes very good but pricey

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

shovan and Joe Dufresne

Only problem , house keeping, clean sheets

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Ellen

My stay was wonderful. The cabin next to me was a bit rowdy. I can’t wait to come back.

Self

8/10

Excellent

24 Apr 2026

James

We arrived late and grabbed some dinner. The food was delicious and the staff very understanding of our late arrival as they were cleaning up for the day. The room was spacious and clean. The reception staff was very courteous and helpful.

Partner

8/10

Excellent

24 Apr 2026

Joseph

As seasoned cruisers we enjoyed our say on the QM. She’s an elegant lady. The staff was helpful and our suite was spotless. Our major concern stems from the alleged first class lounge, The Observation Bar. Patrons were allowed to scream and howler to their hearts content and at the cost of responsible parties. At another table, a patron was passed out in a chair! Really!!’ This was definitely unsettling. You must do better at managing your staff as well as your customers.

Partner

4/10

Poor

23 Apr 2026

Francine

The rooms were just too cold. My inlaws had to move hotels because it was so cold and the showers were too difficult for my father in law to navigate. The hotel has such potential and though we were in a newly 'renovated' room, it had a 1990s feel still. Just seems a bit shabby for such a historic and beautiful ship. The step overs in the rooms should maybe be marked or evened out as they are a hazard. Nothing seems really clean. Walls have marks and chips from either the top down to the bottom, frayed carpet, inside closets are dirty and old. Just wasn't worth the price and we got them a different hotel after two nights. I've stayed here before and found it a bit worn down. For the parking, no food included this was a bit dear.

Family

10/10

Exceptional

22 Apr 2026

Josefina

N/a

Partner

8/10

Excellent

22 Apr 2026

Sheila

Food was good. Fun to see all the historical fixtures. Only problem is toilet that kept running.

Partner

10/10

Exceptional

21 Apr 2026

Naylah

Super cool experience for family!

Family_with_children

6/10

Pleasant

21 Apr 2026

Cassie

Amenities are very outdated. Old toilet that doesnt flush well, no ac. Windows dont open. Will provide a fan and small fridge on request. However, there are few outlets and they are so old the plugs fall out. Free standing sink in bathroom with no counter space. Breakfast is very expensive. Parking is high. $35/night. I would not stay here again.

Partner

10/10

Exceptional

21 Apr 2026

Troy

Everyone was very helpful

Partner

10/10

Exceptional

20 Apr 2026

Steve

The Queen Mary was a great experience. Everyone was very friendly and helpful throughout the whole (ship) hotel. Knowing that you're staying in an historical living museum will allow you to enjoy it even more. You're there for the history and the experience. I highly recommend it.

10/10

Exceptional

20 Apr 2026

Rene

Enjoyed the live entertainment. Dinner was very good.

Self

2/10

Poor

20 Apr 2026

Euri

I tried to cancel the room through Hotels.com app and I wasn’t able to. I tried to call the Hotel to cancel the room I was sent to a central booking and every time they transfer me and never went to the ship. I never got the room canceled and I got charged. I’ve been a member of Hotels.com for many years and I’ve never had a problem. I only rent rooms through this app, but after this experience, I don’t know what I’m going to do. I don’t like not being able to cancel my room due to errors in hotel.com app system and not being able to contact anybody at the queen Mary to cancel it there either. Not a good experience at all. I was in town for the Long Beach, Grand Prix and this actually ruined it.

Self

10/10

Exceptional

20 Apr 2026

David

Fine

6/10

Pleasant

20 Apr 2026

Dawn

I was disappointed in the experience. I thought the ship and the room would be in allot better shape. We had no hot water so we could not shower before we got on our cruise ship. The Art Deco Bar was Awesome. The food and drinks were excellent. I will not be returning until they bring up their interior to match their puctures.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Min

Good

4/10

Poor

20 Apr 2026

Tracie L

Food: poor. Room: poor. Unfortunately, we booked for convenience over accommodations. Bathrooms were awful. We were in a “suite” and our “view” was the dumpsters.

Family

10/10

Exceptional

20 Apr 2026

Jason

It’s the Queen Mary. 90 year old historic ship. Cool in it self.

2/10

Poor

19 Apr 2026

Mychele

Tried to check in late, as we weren’t able to get to the property. Gave away the reservation and was still charged.

Business

10/10

Exceptional

19 Apr 2026

Christi

Clean room

10/10

Exceptional

19 Apr 2026

Gabriel

Really enjoyed our stay. The restaurant on board was easy to get seated and enjoy our meals. Ubers were quick for pick ups and the water taxi was a great option to get to the restaurants across the water. The staff was kind and helpful. The room was definitely not your typical hotel room but it was very cool to see all the historic pieces that are still there.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Michele

Great

10/10

Exceptional

18 Apr 2026

Sandra

Restaurants were great, breakfast buffet was awesome. Everyone of the staff we talked with or asked questions of were friendly and still professional. Caden and the ghost tour were fun and gistorically informative. We had a great time.

Friends

8/10

Excellent

16 Apr 2026

Joyce

Didn't have breakfast

10/10

Exceptional

16 Apr 2026

Kristina

Stayed there before a cruise and was an excellent stop for us! Will definitely stay again

Partner

10/10

Exceptional

15 Apr 2026

Lilit

Yes, breakfast was great.

8/10

Excellent

15 Apr 2026

Lee

Yes

Partner

10/10

Exceptional

15 Apr 2026

Amy

Room was clean and very retro taking you back to the ships heyday and staff was friendly. Great food and atmosphere.

10/10

Exceptional

14 Apr 2026

Scott

It was a great experience all around with great food as well

Family

8/10

Excellent

14 Apr 2026

Stephanie

The ship and the room are lovely. Very fun to stay on board and you can wander a lot of the ship without paying for a tour, which is very nice. The only reason I took off a star is that the walls are SO thin. They warn you about this, but it's REAL. Definitely ask for a fan on check in- you will need the white noise. They really should just have them or a white noise machine in every room. When you're woken up by the person in the next room at 11pm, 12:30am and 2:30am (no joke), you won't want to then walk down the hall to the desk to get one. Just have them in the room already! I would stay there again, but I would definitely get a fan first thing.
One other recommendation: get drinks at the Observation Lounge at sunset. Lovely!

6/10

Pleasant

14 Apr 2026

Cathy

I like that they let you walk around with your drink while you explore. The bed was actually very comfortable. And understandablly, the bathroom was the only thing that was hard to hack due to it being so old. Just was very disappointed on the customer service practically every where we went. The observation bar was cool, got ignored when we sat at a table so just went to sit at the bar. Gift shops just got stared at not greeted. Chowder house the hostess didn't say one word to us as she sat us down. The view was good, and the fish and chips were good. Wish there was less people at our graveyard tour but host and tour were cool. Besides not great service, Glad I got to experience the ship. There was a leak out side out bedroom pouring in a bucket hope it can hold up longer.

Partner

10/10

Exceptional

13 Apr 2026

Eduardo

The dinner at the Chelsea chowder house and spending the night at the suite onboard were second to none!

Partner

10/10

Exceptional

13 Apr 2026

Norma

Excellent trip staff very friendly excellent service our room clean unique room bars so much fun will go again for Mother’s Day.

Family

10/10

Exceptional

13 Apr 2026

Roxanne

Staff was friendly and helpful. Clean room. Our stay was fun lots to do. Will definitely come back

Family_with_children

10/10

Exceptional

13 Apr 2026

Dannita

It is a great place to stsy!

Partner

10/10

Exceptional

12 Apr 2026

James

….

10/10

Exceptional

12 Apr 2026

Shaun

Chelsea chowder house restaurant was first class
Staff were very helpful
Loved our stay

Partner

6/10

Pleasant

12 Apr 2026

Daniel

Date of stay April 11, 2026. The ship was beautiful and the bed comfortable. Employees were very nice and welcoming. Dinner at the Chelsea's Chowder House is WAY OVER PRICED! The food was horrible. Terrible taste. Paid $155 for 2 dinners and an appetizer. It was so dissappinting. I would not recommend that restaurant. Thats our only complaint.

10/10

Exceptional

12 Apr 2026

Christi

Great

4/10

Poor

12 Apr 2026

Danna

A little disappointed. Water coming from the shower was so little that it took us twice the time to shower and missed our tour. Good thing it was reschedules but still the inconvenience because we have set sechediled activities for the family

Family_with_children

6/10

Pleasant

12 Apr 2026

Jaser

The historical part of the hotel were exceptional . The rooms were clean. The staff was great. But it is real old so what more can you expect. The rooms still looked like from the early 1900. I would definitely recommend to visit. Staying 1 or 2 night be ok but

10/10

Exceptional

12 Apr 2026

Sandra

Fun to explore the ship, nice rooms

Partner

10/10

Exceptional

12 Apr 2026

Irina

Nice stay

Family_with_children

8/10

Excellent

11 Apr 2026

Julia

It was a very fun and unique experience. The food at the cafe and restaurant were both delicious and the staff very helpful and polite.
There’s many parts of the boat you can explore on your own or you can book one of the tours available.
Plenty of parking available for a daily fee.
The location is very close to the aquarium, beaches and shopping areas.

Partner

10/10

Exceptional

11 Apr 2026

LUC

Charming , a few amenities a bit dated

10/10

Exceptional

11 Apr 2026

Kevin

Yes

Family

10/10

Exceptional

10 Apr 2026

Ali

We had a wonderful stay on the Queen Mary. All of the staff were awesome. Rooms are exactly what they were when boat docked permanently in Long Beach in 1967. Don’t expect any upgrades, but that is the charm of staying in the hotel. The best part was the entire boat is a museum, everywhere you walked there was an exhibit. The bar was fun to hang out and have cocktails and apps. Breakfast was an option of buffet or order off menu. If you are a history lover, definitely stay the night at the Queen Mary,

10/10

Exceptional

09 Apr 2026

Kristi

You have to have an open mind that this is a 90 year-old ship, but the ambience is beyond reproach. It’s like you’ve stepped back in time, but the state rooms are bigger than a modern cruise ship!

Partner

10/10

Exceptional

09 Apr 2026

Eduardo

10/10

Exceptional

08 Apr 2026

Lori

Amazing experience! Lots to see and do and participate in! Absolutely love of your a history buff!

Partner

4/10

Poor

08 Apr 2026

Melody Veronica

UPON ARRIVAL THE STAFF APPEARED STARTLED AT CHECK IN, THEN MY ROOM/CABIN WAS RUSTIC WITH OLD DIRTY CARPET AND BATHROOM FLOOR NEEDED CLEANING ESPECIALLY BEHIND THE TOILET AND IN THE TUB. EVERYTHING SEEMED TOO MUCH OF A RELIC AND TOO RUSTIC. AT THE ICECREAM SHOP THE GIRLS DID NOT WANT TO SERVE ME AND AS i WALKED AWAY THE HUFFED AND LAUGHED. wHILE i WAS AT THE ICECREAM SHOP ANOTHER GUEST ARRIVED WITH HER DOG AND THEY PROMPTLY ATTENDED TO THE DOG AND SERVED HIM A COMPLIMENTARY ICECREAM TREAT.
WHY BOTHER TO OPENLY EXCLUDE OTHER RACES JUST PUT IT ON YOUR WEBSITE.

Self

10/10

Exceptional

08 Apr 2026

Ronald

The rooms are a little old and tired because it is a historical property, but the EXPERIENCE is fantastic.

10/10

Exceptional

08 Apr 2026

Suzannah Iris

The Queen Mary ship, she is an icon; full of rich history and unique wonders that you can only see here. We stayed for one night and stored our luggage the next day to explore each deck with the self guided audio tour. Don’t skip the engine room!

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

NORMA

I enjoyed my stay here. It was just what I expected. The place is old but preserved well. Staff was pleasant and polite. Plenty to do on the ship.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Ana

Bed, not comfortable at all!!

Partner

10/10

Exceptional

05 Apr 2026

judith

N/a

10/10

Exceptional

05 Apr 2026

Blanca

I love staying in this beautiful historical ship. I never want to leave. We had the Sunday brunch and we enjoyed it immensely. I will continue to come back as long as I’m alive. I recommend visiting the beautiful Queen Mary.

Family

10/10

Exceptional

04 Apr 2026

David

Friendly staff
Clean room

Family

8/10

Excellent

04 Apr 2026

Jerry

Need fruit at coffee stand.

Partner

6/10

Pleasant

03 Apr 2026

Alan

I’ll start by saying the staff is super friendly, the room was very spacious with two queen beds. Queen Mary is almost a hundred years old and the hall ways, rooms and other areas show a lot of wear. We had breakfast in the Promenade which was $29 per person for the buffet. Not bad. We paid the bill at the table. Our room for one night with taxes, fees, and parking was $370, but you get to explore the ship with that price. The elevators are a little confusing. Plenty of parking.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Rebeca

Old ship. Enjoy the experience

Partner

8/10

Excellent

02 Apr 2026

Susan

The room was clean, obviously the accommodations were outdated due to historical nature of property. Very interesting stay with complimentary tour.

Partner

10/10

Exceptional

02 Apr 2026

Jamie

Great place to stay if you’re cruising from the Carnival Long Beach port. Our room was nice, large and very comfortable. The Porter will take you and your luggage to the Carnival ship on a golf cart on the morning of your cruise. Very convenient.

Partner

10/10

Exceptional

02 Apr 2026

Michael

Very interesting history

10/10

Exceptional

02 Apr 2026

Joe

Markets or stores should be open a little longer, clean up the parking lot a bit.

Partner

2/10

Poor

01 Apr 2026

Kristine

The door knob’s and light switches were filthy At check in we were told the plumbing would be unavailable for 6+hours and that we were welcome to go to the restaurant to use the toilet. For the inconvenience we were offered free coffee at Starbucks…but we were actually charged for the coffee

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Valeyre

The buffet had so many selections to choose from it was well worth the money. The room was wonderful but constant air flow made it hard to stay warm.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Angelica

Everything is always fres. Staff was amazing & classy as usual. The room was impeccable & accommodating. The Bar is always a great time with amazing views

Partner

2/10

Poor

31 Mar 2026

DULCE M.

-0

10/10

Exceptional

31 Mar 2026

Brenda

Ideal for the cruise terminal literally walk across the parking lot and you are there

Family_with_children

10/10

Exceptional

30 Mar 2026

Emmanuel

Great!

Partner

10/10

Exceptional

30 Mar 2026

Sandra

n/a

10/10

Exceptional

30 Mar 2026

kat

Room was awesome , staff lazy . The bar area was a disaster

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Matthew

This is a really cool old place to stay. But, people need to remember that it is NOT a modern hotel. Some of the walls in between rooms are not very soundproof and there is little to no individual climate control.
If you're going, I recommend getting one of the bigger suites for privacy and comfort.
The ship itself has so many cool things to explore that it's best if you stay at least TWO nights.

Family_with_children

6/10

Pleasant

30 Mar 2026

rondel

The employees at check in were nice and very helpful. The ship is very well maintained and clean. Staff is knowledgeable about the history of the ship. The biggest downfall was the temperature of our room. There is no heater. We complained that it was super cold and we were told that there is one control for a block of rooms and that it can not be turned off. We requested extra blankets which were promptly delivered. The air conditioner was blowing on us all night. While under the covers, it was warm but as soon as we got out of bed the goosebumps appeared. If you stay the night, be prepared to wear layers in your room.

Partner

10/10

Exceptional

30 Mar 2026

Susan

Breakfast was great but no milk for tea. 😔 Staff were awesome!!!! Unique property! Would stay again!

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Amy

My room was super cold and I couldn’t figure out how to flush my toilet. It was a great experience but the price is too high for the quality of the room. I love how close it was to the port terminal.

Partner

10/10

Exceptional

30 Mar 2026

Nancy

The Queen Mary is a must-visit for locals and tourists alike for its history, character, and just the right amount of spooky all in one place.

The room was full of charm. The port holes actually open too! However, I spent most of the night locked in a standoff with the largest moth I've ever encountered. Housekeeping, please help keep these bugs away!

Historic, fun, and genuinely unforgettable. The Queen Mary immerses you in a bygone era, making you feel as though you've truly stepped aboard a grand ocean liner straight out of history.

Partner

10/10

Exceptional

29 Mar 2026

Martín

First time staying at the Queen Mary and we are delighted!

Partner

10/10

Exceptional

29 Mar 2026

Mary

Staying on the Queen Mary was a wonderful experience. I would recommend it highly to anyone! Multiple options for dining and just a very cool place to stay!

Partner

10/10

Exceptional

29 Mar 2026

Josephine

The staff was friendly and efficient in getting us checked in. The ship is a little cold but I was able to get an extra blanket.
There is a lot to see once onboard. We were able to get a discounted day pass coming back from a carnival cruise.

Partner

10/10

Exceptional

29 Mar 2026

Verna

Staying at the Queen Mary felt like stepping back in time, full of vintage charm, history, and a touch of mystery 👻✨Clean room, staff are welcoming!
A truly unique experience you have to try at least once!

10/10

Exceptional

28 Mar 2026

Stephen

A unique treat to stay aboard a piece of floating history. Much of the ship has historical displays and original areas of the ship to explore. Their onboard restaurants offer a very good menu at a good value. The staff is courteous, friendly, and helpful.

Pet

10/10

Exceptional

28 Mar 2026

Jolene

It’s an old ship so the condition is poor and the cleanliness is not up to par, but it’s an experience like no other.

Friends_and_family Family

6/10

Pleasant

27 Mar 2026

MARK

No air conditioning

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Afi

Clean rooms. Pleasant staff. Beautiful wood

Partner

10/10

Exceptional

27 Mar 2026

Charles Jammie

Great stay. Very nostalgic. Enjoyed walking the old decks and looking at all the old photos. Staff was extremely friendly and helpful. We didn’t see any ghosts and that’s OK.

Partner

10/10

Exceptional

26 Mar 2026

Jennifer

The sit down restaurant was friendly and delicious

Partner

10/10

Exceptional

26 Mar 2026

Dana

Such a cool place to stay at. Room was really big and clean. The bar was a cool vibe. Staff was very friendly. Very convienent for the cruise terminal.

8/10

Excellent

24 Mar 2026

Mary

Our room was ready a little bit early when we got there and they let us check in. We got the mini suite because there were three of us. We booked here due to the convenience of being right next-door to the Carnival cruise terminal where we were going to sail out after spending the night at the Queen Mary.

There was a queen size bed and a pullout couch that I believe was also queen size. There are also two full bathrooms in the suite. It’s dark and a little bit creepy but in a good way. It’s old, elegant and really cool.

Our irritation came when I realized (rather close to bedtime) that the pullout couch was not made. I pulled it out and there were no sheets. There were no sheets or bedding in the closet either. So I went to the front desk to request such and after waiting for more than an hour, I had to go back and ask again. The daytime and nighttime staff were like night and day. Daytime staff super helpful and accommodating. Very great with customer service. Nighttime staff unfriendly, cold and slightly rude. I finally got those sheets delivered to the door, but I had to put them on myself. Not exactly what I was anticipating for a room that cost over $350 for one night. I liked the experience, but I probably won’t do it again.

The observation deck bar was a great time!

Friends_and_family Friends