Queen Mary Hotel

United States , Los Angeles - CA
LONG BEACH, 1126 Queen's Highway
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100 reviews shown

8/10

Excellent

11 Mar 2026

Jon

awesome place and very cool but room noise is unbelievable loud. they warn you on the website but its much worse!!!

Partner

10/10

Exceptional

11 Mar 2026

Viktoriia

Двох вихідних мало для того, щоб роздивитися «Queen Mary”. Дякую❤️

Self

10/10

Exceptional

11 Mar 2026

Mary

Property was awesome , the employees were helpful , and clean rooms , shops inside

8/10

Excellent

11 Mar 2026

Wen-Huwa

Interesting to stay on Queen Mary because we were going to Catalina Island. Would consider if going on a cruise from Long Beach.

Family

8/10

Excellent

10 Mar 2026

Jeff

Fun location to stay at, very unique. A lot of history to explore. VERY convenient if you are getting on a cruise ship from here. It's literally a walk across the parking lot. The only reason for complaint was our experience in the restaurant for breakfast. The waiter kept bringing us the bill to charge to our room and we kept saying we wanted to charge it to our card. The third time he came back it was because we flagged him down and then he couldn't find our card, had to search through is apron pocket. It took us almost 1/2 an hour to pay our bill. We ALWAYS tip, but for the first time in our lives we didn't. Other than that we really enjoyed our stay here.

Partner

2/10

Poor

10 Mar 2026

Laurie

Well apparently we didnt read reviews prior... There is no heat in the rooms. This should be posted in big red letters on all booking sights. We had no hot water in bathroom and you can only shower if you're 4 ft tall. Shower head was at my shoulders. Dark and musty, yes I understand its 100 yrs old. But I personally need a few more amenities on my vacations.

Friends_and_family Friends

8/10

Excellent

10 Mar 2026

John

Very interesting stay. Looks of historic information.

Partner

10/10

Exceptional

10 Mar 2026

Debra

This was a very interesting place to visit, we were cruising and thought why not see the history of the Queen Mary a must stay, they had a bar lounge with live music ,breakfast was either buffet or order they had tours as well
And the staff was friendly and helpful best part you could walk right up to the port

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Judious

Was there an airport shuttle?

10/10

Exceptional

09 Mar 2026

May

Excellent room that was unique and spacious. Very majesty and elegant.

Business

10/10

Exceptional

09 Mar 2026

Patrick

The staff was amazing. Our 50th anniversary trip from honeymoon on QM. They even took the time to help us find and see our original room from 1976.

Partner

8/10

Excellent

09 Mar 2026

Paula

Great one time stay

Family

6/10

Pleasant

09 Mar 2026

Robin

Room was not cleaned. Hair in bathroom. Alarm clock was missing so no plugs near bed.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Joshua

Ship is run down, no amenities, and i think the biggest slap in the face is $39 a day for parking. Overpriced rooms and no life for what could be a great experience.

Partner

10/10

Exceptional

08 Mar 2026

micah

It was very easy to get to the cruise port! Very short walk. They offered a ghost tour and that was so informative. The history of the ship is we very much appreciated.

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

Barbara

Previous stay was much better. Seemed like they don't allow access to a

10/10

Exceptional

07 Mar 2026

John

A history lesson of a comfortable stay

6/10

Pleasant

07 Mar 2026

Zakiyyah

The rooms needs some renovation. The ship is old and stills need a lot more work. They saved it from sinking now gives the rooms some love! She is history tho!

Friends

8/10

Excellent

07 Mar 2026

Darlene

Gorgeous nostalgic property!

Partner

10/10

Exceptional

07 Mar 2026

Vicki

Friendly staff, wonderful history.

Partner

10/10

Exceptional

05 Mar 2026

Kendra

Makes the night before and day of boarding the cruise easy. Just roll off the ship to the other ship. Worth the extra $ for the convenience and I recommend to any cruisers. We were a group of 6 and not having to lug our luggage around and load into Ubers was so worth it. The room was clean. They are updating and I have to say I am disappointed they are going so modern. The remodel does not match the ship and would be better to keep the old wood. Or wallpaper that matches time period of the ship. Whoever’s idea it was to do the poor remodel choices should be fired. Food choices are limited at the hotel but you can uber to shops and restaurants nearby for about fifteen . The staff was nice and helpful. The room was ok. We have stayed before and the room was old beautiful wood and it made the stay amazing. To see the history of the ship in the room itself.

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Carol

We stayed here for one night before our cruise. It was an amazing experience to wander around the ship and soak in all of the history!
We had lunch when we arrived at the promenade cafe. I was very disappointed that there is little choices for gluten free and No choices for Dairy Free! Dinner at Chelsea’s Chowder was great and they offered a few Gluten Free and Dairy Free options, however Breakfast could only be found at the Promenade Cafe, they had a large buffet breakfast with no gluten free or dairy free options. They do offer a menu however after sitting. 10 minutes and then requesting service so that we could discuss options we were never approached for water/ drink options or to offer to take an order. We inquired at Jubilee if they had any laxtose free yogurt but the guy was very rude and said no yogurt is sold there. Since there were no other options and no close by stores we opted to wait till we were on the ship to eat and skipped breakfast. With the amount of visitors they receive each day I had hoped that they would be better prepared to accommodate dietary restrictions.
Our room was neat and comfortable however at night it was very hot and I would suggest since staff is aware some rooms are warmer than others that you have small pedestal fans in those rooms.

Partner

4/10

Poor

05 Mar 2026

JOSE

Very bad condition, the food was terrible too

Business

8/10

Excellent

04 Mar 2026

Ken

You first need to embrace that you are staying on a historical artifact. It will not be your 5 star hotel experience. But cabins are comfortable and clean. The Art Deco lounge is very special.

Self

8/10

Excellent

03 Mar 2026

Maria

I booked there for the experience, to learn the history of the past,after celebrating my 68th birthday at Chumash casino resort . Parking is $39 , fridge was $15 if you requested it in your room. No coffee maker for hot water in the room . Only two outlets available for the fridge, phone , small tv and bathroom . There were beach chairs in my cabinets to hang my pant and sweater . The port holes x 2 facing the city view were dirty . Paintings were peeling. I will not come back to stay but only for events . Not worth it .

10/10

Exceptional

03 Mar 2026

Mark

The Queen Mary is a floating museum. Staying on this ship is more than staying at any hotel. Everywhere you walk, you see the past. Beautiful pictures of her history are impossible to miss. The staff is incredibly helpful and friendly. Ensure you walk to every exhibit. Great experience/

10/10

Exceptional

03 Mar 2026

Roger

If you want the ability to control your room temperature, I would suggest booking an exterior room. That way you can open the porthole to allow cooler air in.

Partner

10/10

Exceptional

03 Mar 2026

Ruth

Love it

10/10

Exceptional

02 Mar 2026

Antonio De Jesus

The property is an old build so please keep that in mind when booking. It is a bit rustic and has some wear. While clean there were some spots I was surprised to see some of the areas overlooked. Staff was great and unique atmosphere but the energy felt a bit off. Cool bar setting and shops inside the property and out. Easy shuttle from Long Beach. Was an interesting visit. Would recommend at least once and convenient if you’re going on a cruise the next morning.

Partner

10/10

Exceptional

02 Mar 2026

Timothy

Clean room | Staff | Access to Port | Business-friendly

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Nina

Staff was Awesome...

Partner

10/10

Exceptional

01 Mar 2026

Sonja

The room was clean. The staff was very helpful. The amenities there were good overall excellent experience.

10/10

Exceptional

01 Mar 2026

Darren

It was a very fun place to stay

Partner

8/10

Excellent

28 Feb 2026

Mary or Charles

Yes, the bed was comfortable, staff driendly

Friends_and_family Friends

8/10

Excellent

27 Feb 2026

Amy

I think the Queen Mary is a true treasure, so my overall stay is great. One particular staff member, I didn’t catch his name, he worked on the bridge deck, and then in the museum side the next day, he was spectacular with his knowledge and willingness to share. (He used to work with the USS New Jersey).

Partner

10/10

Exceptional

26 Feb 2026

Laura

Super friendly staff every visit. Great location.. good food, drinks, and entertainment.

Family

2/10

Poor

26 Feb 2026

john

Had a hotels.com gift card (debit card), they would not accept it. The room just felt neglected. Not a veey good experience. Room was freezingcold.

10/10

Exceptional

25 Feb 2026

Sunita

Good experience

Self

10/10

Exceptional

23 Feb 2026

Steve

Eclectic but worth it.

8/10

Excellent

23 Feb 2026

Caryn

It is a very old ship so don't expect luxury. Great location near all Long Beach has to offer.

Partner

10/10

Exceptional

22 Feb 2026

William

The ship is a floating piece of history. Well maintained and worth both the self-guided and guided tours. FYI, the food at the onboard restaurants is very, very good.

Family

10/10

Exceptional

22 Feb 2026

Kevin

Room was very clean and the staff is fabulous, friendly and very helpful

Partner

10/10

Exceptional

21 Feb 2026

Olga

Room extremely clean, kind people every were, amazing historical place to stay and enjoy as a museum too.

Partner

2/10

Poor

21 Feb 2026

TRACY

Staff was rude and the room was filthy.

4/10

Poor

21 Feb 2026

Win

Room is small,no thing in room.

10/10

Exceptional

20 Feb 2026

jennifer

Great event and stay

8/10

Excellent

20 Feb 2026

Jared

Wonderful stepback in time. But there is no heater and it was cold at night. We did spend the entire day touring the ship and it was entertaining and interesting.

4/10

Poor

20 Feb 2026

robin

Room was dirty. Poor lighting. Charging stations near bed did not work. No towel rack near sink to hang hand towel.
Soda machine out of order. Food was good in cafe but way too expensive.
We were told that we were all paid up front for everything but took my cc for “incidentals.”
AFTER we checked out and checked our bill we were charged $23 for Historical Preservation fee which we were NEVER told about.
This hotel was a dump. We would have been better off at a chain hotel with free breakfast.

Partner

2/10

Poor

19 Feb 2026

Emory

Pros: 1) room was a nice size, and 2) historical interest.

Cons: This place is decrepit! Carpets in hallway threadbare and dirty. Plastic flowers in the planters and poor lighting. Nothing fresh about it. The ship is isolated so you can’t really walk to other places to eat, and the restaurants are tired and overpriced. Gym is small and not well equipped. Walls are paper thin so you can hear everything going on in the adjoining rooms. Room was very cold. This ship needs someone to come in with a major interior refurbishment and add some energy!

Family

8/10

Excellent

19 Feb 2026

Priscilla

Clean room, historic tours, friendly staff, food in the restaurants, experience itself.

2/10

Poor

19 Feb 2026

Shawna

We were told the hot water heater would be fixed and hot at 7am. We had to leave at 8 and still no hot water. Also, no feast in the room

Partner

10/10

Exceptional

18 Feb 2026

David

Magnificent. Clean. Friendly.

Partner

6/10

Pleasant

18 Feb 2026

William

Heat inside
The cabin.

10/10

Exceptional

18 Feb 2026

Audra

Our stay was such fun and we learned so much!

10/10

Exceptional

18 Feb 2026

Jodi

The room was clean. The temp in the room was a bit warm, so we asked for a fan. It helped a lot to bring the room temp down.

Partner

8/10

Excellent

18 Feb 2026

Raymond

Staff were excellent from the Front Desk to the Bars & restaurants.

Self

10/10

Exceptional

18 Feb 2026

Tracy

The atmosphere and fun on the ship was fantastic. Felt like I was in a part of History

Partner

6/10

Pleasant

17 Feb 2026

Dona E

Staff was friendly,Room was okay! Nothing special! could use some updating! Walls are thin and had loud neighbors that stay up all night one night!
Could definitely use a coffee pot in room as coffee is a mile away! It was a fun experience loved the engine room and all the history! Great time in the observation bar,good music.,

10/10

Exceptional

17 Feb 2026

Jonathan

Was a great stay

6/10

Pleasant

17 Feb 2026

Julia

The staff were all incredibly friendly and welcoming. The room was as clean as possible, especially considering how old the ship is. The ship itself was fascinating to explore, and we spent about five hours walking around. My son absolutely loved the experience.

Our only regrets were a couple of unexpected things. First, we were standing near the horn when it went off. Do not stand near it when it sounds. They do post the times, but I had no idea just how loud it would be. It startled all of us and hurt our ears. I wish there had been a clearer warning about how loud it would be.

Second, we ate at the Promenade Cafe. The prices were high, which would have been fine if the food quality matched the cost. Unfortunately, the food was very plain and lacked flavor. In addition, our waiter did not appear clean or well groomed, which made us feel uncomfortable about the overall cleanliness and food handling. It made the dining experience much less enjoyable.

Aside from those two issues, we really did enjoy exploring the ship. It was a fun and memorable experience, and we are glad we did it. However, it is probably a one time visit for us.

Family_with_children

10/10

Exceptional

16 Feb 2026

Stanislava

We had the family suite and it didn’t disappoint! It was roomy, clean, warm enough and cozy! As the friendly front desk staff will warn you - the walls are very thin so you will hear everything from the hallway and the adjacent rooms. The experience is one of a kind! Very pleasant and filled with history! If you are visiting on a Sunday plan ahead and reserve the Royal Sunday Brunch - it’s worth it! Our 5 year old was excited to sleep with the ghosts but no one visited us :)

Leisure Family

10/10

Exceptional

16 Feb 2026

Jeremy

It was great

10/10

Exceptional

16 Feb 2026

Paula

Leisure Partner

10/10

Exceptional

15 Feb 2026

Aaron

What a wonderful experience to stay in a 91-year-old treasure. From the front desk staff, ticketing staff, volunteer workers, and the serving staff were all friendly and knowledgeable. For those who rate this a bad experience you have to remember it's old ship and that's what gives it it's charm. If you're looking for a 5-star hotel with new amities, then pay more and stay someone where else. It's a most stay for those taking a cruise.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Ryan

Loved the Queen Mary. It was a great stay on an historic cruise ship before getting on our modern cruise ship. A short walk to the carnival cruise terminal. The room was large and the staff was great. Would definitely recommend!

Leisure Family

10/10

Exceptional

15 Feb 2026

Jessica

Great atmosphere and amazing food!

Leisure Partner

8/10

Excellent

15 Feb 2026

justin

Unique experience, the hotel is not in great condition overall. If you are looking for a neat hotel/museum then you should stay.

Leisure Family

10/10

Exceptional

15 Feb 2026

Gabriela

Friendly staff

Leisure Partner

10/10

Exceptional

14 Feb 2026

Mary

Room clean, well appointed, comfortable staff awesome knowledgeable and courteous

10/10

Exceptional

14 Feb 2026

Nicole

What an awesome experience staying on such a historic ship! We loved being able to explore the ship on our own at our leisure at all hours — it felt like having the whole ship to ourselves. 10/10 for such a unique and historic experience! (The rooms do get COLD though so bring warm pajamas and ask for an extra blanket and then you'll sleep very comfortably.)

10/10

Exceptional

14 Feb 2026

Paolo

Staff were respectful an assisted us with all out needs

10/10

Exceptional

13 Feb 2026

Edmundo

Absolutely the best experience! Highly recommend for everyone to come visit.

Partner

10/10

Exceptional

12 Feb 2026

kevin

Great place to stay if you are going on a cruise out of long beach

8/10

Excellent

12 Feb 2026

david

It’s a very nice and historic place

10/10

Exceptional

11 Feb 2026

Nicole

The staff were very friendly and super helpful. The food was good and the ship was really cool to walk around. As this was our first visit, I didn’t expect the rooms to be as warm as they were but the staff happily brought us a fan to use for the night.

Leisure Partner

2/10

Poor

11 Feb 2026

Kimberly

The room was nothing like the picture. The bed was awful

10/10

Exceptional

10 Feb 2026

Jason

Very interesting stay. Staff were great, would stay here again

Leisure Family

10/10

Exceptional

10 Feb 2026

Kevin

Yes

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Curtis

The room was very nice, the staff were friendly, the night life on the ship was fun!

Partner

10/10

Exceptional

10 Feb 2026

Todd

Excellent

Leisure Friends

10/10

Exceptional

09 Feb 2026

Machalle

It was a great experience

Leisure Family

10/10

Exceptional

09 Feb 2026

Rocio

Everything was great

Leisure Family

8/10

Excellent

09 Feb 2026

Karen

Room was nicely done! Not fancy, but roomy and clean. Walls are thin so you do hear others, showers and toilets flowing. Was what I expected from a 90 year old ship.

Leisure Partner

8/10

Excellent

09 Feb 2026

Nicole

Room was clean, staff was friendly and the ship was beautiful!

10/10

Exceptional

09 Feb 2026

Nicole

It was a fantastic stay

Leisure Family_with_children

8/10

Excellent

08 Feb 2026

Kristin

Staff very friendly and helpful.

Self

10/10

Exceptional

08 Feb 2026

Michael

Wonderful stay for history buffs everywhere! Super friendly staff, bigger room than I expected. Lots to do. Not my first time on the ship but this was the best visit!

Leisure Partner

10/10

Exceptional

08 Feb 2026

Chris A

Great place to stay if you are getting on a cruise. but next time we plan on going to stay longer on the Queen, so much to see and do around long beach.

Leisure Family

10/10

Exceptional

07 Feb 2026

Ellen

I love the historical details of the rooms and the shared space.

Friends_and_family Friends

6/10

Pleasant

07 Feb 2026

Yvonne

Room has thin walls and neighbor very noisy and only a bottle of water provided . Watch for the parking fees and preservation fees charged separately by hotel.
I will not stay again un a hurry.

Leisure Friends

10/10

Exceptional

07 Feb 2026

Angelo

Everything at the Queen Mary was wonderful and so much fun. Everyone was nice and helpful. Will stay again next cruise!

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Navid

We love the ship, being there was such a great experience.

Leisure Family

4/10

Poor

04 Feb 2026

Karen

Our room was so cold I had to sleep in my puffer coat. I enjoyed touring the facility but I would never stay there again. For first timers I would suggest a tour not a stay.

Leisure Friends

10/10

Exceptional

04 Feb 2026

Tara

The entire experience was great. It was like stepping back in time.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Kathleen

The room was larger than I expected and very clean and comfortable.

Leisure Family

6/10

Pleasant

04 Feb 2026

Laurence

this is a lovely pice of history but still requires renovation in the suites and around the ship . worn out toilet seats and peeling bath acrylic paint are not what this ship was about.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Carlos

Beautiful old ship & a very unique experience. The staff was great throughout. Will be going back again soon.

Partner

10/10

Exceptional

03 Feb 2026

Evangeline

Staff, clean room & amenities

Partner

6/10

Pleasant

03 Feb 2026

Korinna

Was not happy they charge for early check in. My son had to run upstairs to grab something I forgot and I was charged a $15 parking fee and I never leaves the card. When you call in for question the phone staff is very rude and not helpful. The place is very outdated but that was expected.

Leisure

10/10

Exceptional

03 Feb 2026

Manuela

Clean, spacious room!

Leisure Friends