New Royal Windsor Hotel

United Kingdom , Blackpool
BLACKPOOL, 245 249 Central Promenade
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50 reviews shown

2/10

Poor

01 Mar 2026

Jacqueline

Do not bother!!! These photos are YEARS old, the hotel is run down and stinks!! Not only that at check in we were greeted by a massive argument going on, police being called and disgusting language!! We decided to not bother, walked out and went and stayed at The Ruskin instead which is a hotel I’d highly recommend!!

Friends_and_family Friends

6/10

Pleasant

22 Feb 2026

Carl

Nice hotel.but dated was a shame staff helpful.and friendly but very basic hotel was only a one night stay so didn't suffer to much but wouldn't stay for longer I would stay again if needed a room for the night.

Partner

2/10

Poor

27 Nov 2025

Rosie

No one on reception, had to find them, told parking then not parking then parking available. Needed £50 cash deposit, would not take payment from card. Went up with receptionist to see condition of my room and horrible smell in corridor near room and in my room and toilet. Told the hotel I can't sleep here with that smell so i need to cancel, they told me to contact Hotel who were really helpful. Took names of reception and other staff i spoke to. No one from the hotel answered the calls and emails from hotels so couldn't get fully bank payment refund, stay away!!!

Friends_and_family Friends

6/10

Pleasant

22 Nov 2025

De Pope

The property needs attention, window blinds are bad, too noisy from neighbours and floor boards, just manageable

Business Partner

10/10

Exceptional

09 Nov 2025

Leon

I mean for the price you’re getting everything you’d need. Staff were sound. £50 deposit was a bit mad but if you’re clean and respectful it’s not a worry. Great place to stay on a football away day too, perfect location to pubs and stadium. Bluebirds

Friends_and_family Friends

8/10

Excellent

22 Oct 2025

Leon

Room clean , warm and comfy staff were friendly and welcoming

Friends_and_family Family

2/10

Poor

07 Oct 2025

John

When we 1st booked in, there was a name missing of the frontage sign, the room was horrendous, really dusty and the carpet was very dirty.
There was no hot water, couldn't use the shower, furniture was old and delapitated.
As for food you were charged extra for absolute rubbish.
The man behind the reception was very unhelpful,we had to pay a deposit of £50 for damages, that was a joke!
£30 for a carpark space, full of potholes and puddles.
I would never recommend this place to anyone!

2/10

Poor

01 Sep 2025

Nigel

Refused entry as i had dog with me you advertised it as pet friendly

4/10

Poor

31 Aug 2025

Brian

There's nothing to like and I won't be recommending it to anyone else.

Leisure Partner

2/10

Poor

24 Aug 2025

Verified traveler

Cheap, unclean, rip-off

Uninviting reception area, unbothered staff, feels like the place has been ignored for a while, The only positive is proximity to the beach and pier.

Friends_and_family Family

2/10

Poor

06 Aug 2025

Lynn

Rubbish hotel very Dirty,

Leisure Family_with_children

2/10

Poor

05 Aug 2025

Kathleen

Disgusting person on reception polish very dirty clothes eating pizza walked away when I try to discuss issues about deposit I refused to stay at this filthy dirty mans hotel I'm discussed at Expedia allowing the public to be treated like this he had fat belly and shirt missing button belly sticking out eating pizza awful I drove all the way home sick in my stomach disgusting service

2/10

Poor

31 Jul 2025

Danielle

Hotel from hell

One of the dirtiest hotels I’ve stayed in, no room service unless we paid extra, mattress covered in stains, carpet burnt. DO NOT RECOMMEND

Friends_and_family Family

2/10

Poor

12 Jul 2025

Adrian

Unsatisfayed.

2/10

Poor

11 Jul 2025

PHILAM

Blackpoo!

Clean sheets and an acceptable shower are the only real good points. Had to pay extra for parking, a £50 damage waiver (In cash), the view from the window was of a wall and a flat roof, covered in rubbish and dirty daipers. When it rained, the ceiling of the ground floor bar leaked badly, which was quite spectacular as the building is at least 3 storeys high! The sink was too small to fill the kettle and the door was off the hinges, causing difficulty in opening and closing the door, which may have been dangerous.
On the day of leaving, there was sewage coming back through the drains. The smell was horrendous and it was impossible to stay in the room... Shall I mention the squeeling kids and scumbag couples that argued all night and kept us awake?! And it's THREE QUID for a cup of instant coffee!

Business

2/10

Poor

11 Jul 2025

Verified traveler

Blackpoo!

Clean sheets and an acceptable shower are the only real good points. Had to pay extra for parking, a £50 damage waiver (In cash), the view from the window was of a wall and a flat roof, covered in rubbish and dirty daipers. When it rained, the ceiling of the bar leaked badly, which was quite spectacular as the building is at least 3 storeys high! The sink was too small to fill the kettle and the door was off the hinges, causing difficulty in opening and closing the door, which may have been dangerous.
On the day of leaving, there was sewage coming back through the drains. The smell was horrendous and it was impossible to stay in the room... Shall I mention the squeeling kids and scumbag couples that argued all night and kept us awake?! And it's THREE QUID for a cup of instant coffee!

Business

10/10

Exceptional

15 Apr 2025

Verified traveler

Great winsor hotel

The stay at the great Windsor hotel was great staff was very helpful couldn’t ask for no beter .

Partner

4/10

Poor

17 Mar 2025

Verified traveler

Avoid

Nothing like it shows you in the pictures and they charge you £10 yo use the hotel car park..

Friends_and_family Family

2/10

Poor

04 Jan 2025

Pam

Waited quarter of an hour after countless rings of the bell to check in it the hotel was only run by one Polish man my room was freezing the heating didn’t work the walls were cracked and drawn on my blinds were blowing up so I went to close the window it wasn’t open? Went to the bar just as cold had to go get my coat so one of the dresses I’d packed for a new year trip could be warm for the temperature Hotel was advertised as having entertainment and evening bingo each night Not trueBar poorly stocked and only took cash New Year’s Day as I was leaving to get breakfast I was told he was closing the hotel and I had to go pack and walk there another 15 mins away from town centre by the time I’d done this and got a ram to centre I was too late to get breakfast The trams were only running every half hour for New Years and it was 44 mins before one came Worst New Year’s Eve ever And I paid for it! Dontbook here best staying home

Leisure Self

10/10

Exceptional

11 Nov 2024

James

Very lovely place very nice staff lovely room great for kids and adults just would love it if they continued to take dogs but understand why they don't want dogs anymore because some people are stupid and leave there dogs in room all day and wonder why the dog has made a mess absolutely brilliant holiday thanks

Leisure Family_with_children

2/10

Poor

18 Aug 2024

ryan

Floors not flat and holes covered with carpets. Steep stairs and no assistance with cases. Taking 50£ cash deposits for any damage caused.

Leisure Family

2/10

Poor

15 Aug 2024

Tom

Upon arrival a deposit had to be paid in Cash which was not noted anywhere the hotel is old and grubby, they had disco and karaoke which in my room was as loud as if I was present down stairs video taken,

2/10

Poor

21 Jul 2024

Verified traveler

Shocking

We had to pay 50.00 a cash deposit for this, also went down for breakfast inly to be told they werent doung breakfast, which was part of the deal and ine of the reasons we booked the place, also a sea view which was looking in to a lane, so we checked out, the room also stunk of cigarette smoke so that was not good.

Friends_and_family Friends

8/10

Excellent

09 Jun 2024

Katarzyna

Nice place for a short stay.

Leisure Family

10/10

Exceptional

29 May 2024

Leigh

Fantastic location

Friends_and_family Family

10/10

Exceptional

12 May 2024

Lee

Stopped one night, very friendly staff our room was very clean and tidy facilities Bar table where Not expensive, very enjoyable stop we can’t wait to go back

Friends_and_family Family

8/10

Excellent

29 Apr 2024

Wayne

Friendly Staff.

Leisure Family

2/10

Poor

17 Apr 2024

Isobel

There was a problem with the water no hotter water 1st thing in the morning till after 12 then we had no cold water at all toilet would not flush dirty need a good up date.then we got charged 50 deposits that we did not know and it had to be cash

10/10

Exceptional

03 Apr 2024

Fiona

Would definitely stay again close to everything .. can’t review breakfast as we didn’t try but brilliant for everything g else

Friends_and_family Family

10/10

Exceptional

10 Mar 2024

Hany

Had a good time

2/10

Poor

19 Sep 2022

Graham

Worst hotel ever

Upon arrival staff our extremely rude the hotel did not offer any of them amenities mentioned on this website hotel was disgusting I don’t know why anybody would pay to stay there we left and did not stay at this place and I drove home

Partner

6/10

Pleasant

18 Sep 2022

Alex

On arriving early had to pay£20 to check in early had to pay £5 to park the car on thier premises then had to pay £50 incase any damages then later on that day phone me to say that a hadn't payed the £50 other than that its ok

Leisure Family

2/10

Poor

26 Aug 2022

Verified traveler

Don't waste your money

Not worth it for a family. Price of the place i wasnt expecting anything great but it was shocking! Felt like the whole place was subsiding, floorboards uneven, in desperate need of a fresh lick of paint or 5, no stair rails, lights hanging out, stains on floor. Water came through to our shower when upstairs had one, couldn't use the tv as no remote and no way of turning it on, i can honestly say the only thing it ws missing were mice and bugs. There is a £50 CASH deposit, which was fine but not mentioned on booking form, and a £5 per night parking charge for free parking on the booking form!! The entertainment seemed good but got VERY thin walls. From what we heard on leaving, we had it easy, as other people didnt have hot water for 3 days, given up and was going home. Its definitely not suitable if you have a disability either, no lifts, very narrow stairs...The guy seemed rushed off his feet trying to do everything, the bedding was clean but the mattresses, duvets and pillows underneath were disgusting. Not a place for a family wanting to sleep.

Friends_and_family Family

2/10

Poor

24 Aug 2022

Peter

Don't even consider it!!

The hotel could best be described as a low budget doss house, filthy, unpleasant and bears no accurate resemblance to the web site photos. Leaking shower, disgusting carpet, no wardrobe and a dirty stained mattress with broken springs.
Although seriously understaffed, the two that I had dealings with were helpfull and courteous, sadly they had little to work with.

Partner

6/10

Pleasant

22 Aug 2022

Verified traveler

My stay

It was fine needed early check.in as partner was unwell they did let us but they charged £15 per hour early check in fee which was very expensive as hotel for the night was only £32 per night and ealry check in was £45 i would never off payed that if partner was well ........room itself was ok for the £32 but cuz of early check in i wouldnt stay there again early check in fee should be same as everywhere eles at £10 extra that would be more acceptable

Self

10/10

Exceptional

10 Aug 2022

HOLLIE

Lovely little hotel seemed short staffed the entertainment was just kareoke both nights we were there. Beautiful view from our room clean beds, however the double mattress was weird it was like a single with a smaller less dense piece of foam attached to it making it feel like you're falling out of bed didn't sleep well due to this. The room was clean and the single beds were perfect for our needs we didn't get the bunk bed we booked but it was better being 3 single beds anyhow. We enjoyed our stay regardless of the bed situation. House keeping came in washed cups and replenished tea coffee sugar and milk.Thank you.

Leisure Family

4/10

Poor

09 Jul 2022

Ann

Pubic hair in bed two milk two sugars two teabags for 3 guest , big fight outside bedroom door at 3in the morning scared both pensioners that was with me bathroom was not clean the toiler backed up on itself bedroom floor waa un hooverd didnt have food in there as there was flies outside the kitchen and on the stairs the barman was run off his feet aa he was running the hotel single handed

Friends_and_family Family

10/10

Exceptional

15 Jun 2022

Mr d

Great

Staff very friendly and welcoming

Friends_and_family Friends

2/10

Poor

12 Jun 2022

Anita

£15 per stay would be acceptable. Not going back.

Started with being charged £15 per night per dog. We have 2 tiny dogs. The dogs cost more to sleep on the floor than for the two of us to stay. Followed by people kicking off between 3am and 5am. Shouting, banging doors

Partner

8/10

Excellent

03 Jun 2022

Pauline

This is our second stay at this hotel.... can't fault the staff in anyway... unfortunately on this occasion it was the other guests that were a problem...on our first night, the room next door very noisy until 2 in the morning...

Partner

8/10

Excellent

05 May 2022

Stephanie

Enjoyed our stay.

we stayed for one night as a family of 5, £59 for a family room , sea view. Good size room. Friendly helpful staff. parking was £5 can park behind hotel, they have a back door. There was karoke at night.For the price we paid , we were pleased with the hotel.

Friends_and_family Family

4/10

Poor

18 Apr 2022

Steven

Staff not very friendly or welcoming. Furniture in the rooms was almost falling to bits, bathroom light and extraction fan not working 😕

Partner

10/10

Exceptional

20 Mar 2022

Mr d

Welcoming

Nice place will stay again

Friends_and_family Friends

2/10

Poor

23 Feb 2022

Verified traveler

Disgusting

I wasn’t expecting the ritz, but this was disgusting. I was charged an extra £20 for the dog, the room was already covered in hair, the sheets didn’t look like they had been changed, the floor is so uneven it feels like your on a boat. worst “hotel” room I’ve ever stayed in. Avoid at all costs !!!

4/10

Poor

02 Jan 2022

Nicola

Worst hotel ever

Rude staff. Photos make it look better than it is. My kids were so scared I had to drive home at 9pm

Friends_and_family Family

10/10

Exceptional

31 Dec 2021

James

10/10

I stayed here for 2 nights with 2 freinds really friendly staff and nice people definitely recommend

Friends_and_family Friends

6/10

Pleasant

30 Dec 2021

Allan

Britannia Hotels might have been a better option.

Paid for breakfast. Waited 20 minutes no one came to serve me. On checking out I noticed dogs wandering around the dining roo

2/10

Poor

22 Nov 2021

Wendy

Worst hotel ever

I would never recommend anyone stay in this hotel, it was vile, The manager abusive, the rooms disgusting. i have sent pictures direct to hotels .com with my formal complaint

Friends_and_family Family

2/10

Poor

07 Nov 2021

hayley

Do not book!!

The hotel was absolutely vile so much so we didn’t stay and opted to drive the three and a half hour journey back home. I paid £120 room only plus £5 parking which was around back of the hotel if you can call it a car park. My car was crammed in and blocked in and I’ll be very surprised if it isn’t scratched. The hotel stunk of death and clearly hadn’t seen a bottle of bleach in a long time. The room had holes in the walls and holes in the floor, a lot of which was in the bathroom area! The kids bunk beds were rocking all over and very unstable. So yeah, we drove home in a storm so we didn’t have to stay a minute longer!!

Friends_and_family Family

2/10

Poor

28 Oct 2021

Margaret

Avoid this hotel and watch your credit card

It was awful. We moved room on our check in 3 times before getting a room that was semi decent. And then they charged us extra for this, another £108 pounds, the cheek of it. The place was an accident waiting to happen. Twice I had to push the carpet in on the stairs to prevent someone catching their heels on it and falling. The staff were nonexistent. The have taken £50 from my credit card after we left saying we were smoking in the room. I can assure you no one was smoking in the room. They will not answer the phone or emails that I have sent about this matter with the credit card. I have now sent them a letter for the theft from my credit card of £50. I would not recommend this place to anyone.

Friends_and_family Friends