Name: New Promenade Hotel
Address: 229 Promenade, Blackpool, GB

2/10

Poor

22 Jul 2026

matthew

WOW ! All the other 1 star reviews are so correct. From the moment we were 'welcomed' the vibe was awful. It said free parking but had to pay £10 a day or we could remove the car and park somewhere else. Cash only bar, waiting around until 9am for breakfast and then it felt like we were doing something wrong just been there !
Went to a lovely cafe called the Lindale the next day.
The hotel needs ripping out and refurbishing for sure, the sink in our family room was next to the wardrobe, it was a task in itself just to have a shower.
Don't do it , as a Blackpool sandgrownun I was embarrassed to take my family there tbh.

10/10

Exceptional

07 Jun 2026

Lorraine

Rooms where basic but clean , breakfast was good and staff was very accommodating, what more do you need

Partner

8/10

Excellent

29 May 2026

WAYNE

Had a great stay good value for money breakfast was really nice the owner was a smashing fella 👍

Partner

10/10

Exceptional

18 May 2026

David

Frindley helpfull great service

Friends_and_family Friends

10/10

Exceptional

03 Nov 2025

Jean

Yes the room was nice and clean could have done with a bed side lamp the staff were all very helpful

Business_and_leisure Family

10/10

Exceptional

01 Nov 2025

Samantha

Thank you for a lovely stay, big room, comfortable beds, lovely staff and amazing breakfast. Thank you for making our stay in Blackpool even more special.

Leisure Family

4/10

Poor

28 Sep 2025

Christopher

Avoid like the plague!

This place doesn't even live up to the phrase, \"You get what you pay for\". The room was basic with a TV that didn't work, the batteries on the remote were held in by electrial tape. The walls were simply painted plaster and it had more cracks than cracked paving. The aerial wire for the TV was just hanging from the wall. The bathroom was tiny, and I shared it with a spider. Fire safety doesn't exist in this hotel as fire doors (questionable at best) were propped open with door wedges, despite signs saying they must be kept closed. The room had more cobwebs, and most of the communal areas looked like they hadn't seen a duster or polish since the building was first built. The windows to the room also had what looked like mould growing on them, although it is not clear in my photo.

Self

10/10

Exceptional

23 Aug 2025

Daniel

From start to finish the staff was amazing, Ralph always made the effort to interact and went out of his way to make us feel comfortable, the breakfast was outstanding (especially the eggs) and he even made our little girl welcome, thank you so much for making our holiday enjoyable especially at the new promenade hotel.

Leisure Partner

6/10

Pleasant

19 Aug 2025

Miriam

Not impressed

Few issues there was a plug hanging off the wall also the door handdle fell off , and the breakfast wasnt cooked

Friends_and_family Family

4/10

Poor

31 Jul 2025

Haroon

Never again

Nothing like photos shown on website, Stinky corridors, no toiletries in bathroom, rude staff, No fan provided in the room, very noisy street, charges £10 for unreserved parking, however the parking is free on back street (its a joke).

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Paul

Food and service, very good 👍 couldn't do enough for you would return

4/10

Poor

07 Jul 2025

Verified traveler

I really wouldnt.

Smells awful, like a public toilet. Shower didnt work, fluctuating pressure and temperature, from no flown and freezing cold to burning hot in a second... the guy \"fixed\" it which made very minimal difference, but I didnt have the heart, energy or will to argue with him about it. I tried to get a drink at the bar on several occasions but there was NEVER anyone there. Emergency exit used as smoking area for \"staff\" stinks the whole building out, which I suppose is a welcome break from the smell of toilet. The constant noise was unbarable, from inside and out, window didnt close properly and both lamps in room were broken and to top it all off nobody there when checking out... For the price, I was expecting something better, as you can easily find much better in the area for the same or less.

Self

10/10

Exceptional

28 May 2025

David

Friendly staff, really good location, would recommend

4/10

Poor

26 May 2025

k.v

too much clumsy. not worth for the price paid

Leisure Family

6/10

Pleasant

06 Apr 2025

Sheila

top floor

stopped on the top floor in a twin room,bit cold maybe a bit dated and slightly dusty,tv and tea and coffee maker in room only stopped for one night as we went to see a Michael Jackson tribute actso nothing to bad ,not to bad for the money

Friends_and_family Friends

2/10

Poor

06 Nov 2024

Kev

Admittedly we didn’t arrive until 9pm, but we didn’t expect to have to phone to gain access to the hotel.
I requested a sea view if possible but was told there weren’t any available, yet the following morning at breakfast there seemed to be only 5 people in the hotel.
The front of the hotel looked like it could do with a bit of a spruce up, front door handle broken etc, just didn’t give a welcoming appearance at all, so much so, my partner & I stayed for only 1 of our 3 nights, moving on to another hotel for the remaining 2.

Leisure Partner

10/10

Exceptional

21 Oct 2024

Jean

Lovely stay

Easy check in, parking on site (with a charge) massive room

Friends_and_family Family

6/10

Pleasant

23 Sep 2024

Stephen