Name: MW Douro & Wine SPA
Address: Rua Marechal Teixeira Rebelo, 136, Cumieira, 5030-059, PT

10/10

Exceptional

21 Apr 2026

Enrique

Marco muy bien
Luis excelente

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Maria Helena

Clean rooms.
Friendly staff.

Leisure Friends

8/10

Excellent

16 Oct 2025

Savita

Zero privacy in hotel rooms with open concept

Do not understand the need to expose the bathroom space to the room. Travelling with friends means that there is no privacy after a shower to dry off and dress without having exposure to others in the room! Plus if other person is sleeping, the light from the washroom space is disturbing to others! WHY are hotels doing this???

Friends_and_family Friends

8/10

Excellent

29 Sep 2025

Brian

A nice property and very quiet at night.

Leisure Partner

10/10

Exceptional

07 Jun 2025

Harold

Staff at the hotel were superb.. I read some of the comments about five star hotel in previous reviews while the hotel itself may not be a five-star the staff and the service is easily five-star… I laugh at some of the comments…. if you want little slippers and matching housecoat, look like a prince and princess, then go to Palace… the meals were suburban with the first class chef from Brazil… when I came to the restaurant bar you couldn’t want more for service and quality…. awesome place for a weekend getaway… so inconvenient to get to some of the winery for tastings, but make the best of it….

Partner

6/10

Pleasant

26 Aug 2024

Anji

I wish it gets much much better

Nice view, rooms are great but the services are not there. Probably under staffed and under trained teams, while super nice people, it was not the experience you expect at a 5 stars hotel. Also several area appear to be unfinished such as the outdoor pool, probably the worst.

Friends_and_family Family

8/10

Excellent

17 Apr 2024

David

We enjoyed our stay here, and they arranged a wonderful day of wine tasting and a cooking class for us. The things we did not like, though, were that the gym in the basement was very warm, and also the outdoor pool was not open, even though it was quite hot out. The breakfast was nice. There is not much to do in the immediate area, so you would want to have a car, or a driver arranged for your time there. We did not use any of the spa services. They have bikes to use, but we did not inquire about where you would take them.

Leisure Partner

10/10

Exceptional

28 Mar 2024

Laura

Great stay! Wonderfully friendly & professional staff. Amazing views of the valley!

Partner

6/10

Pleasant

13 Feb 2024

Raul Moura da

Good Hotel, but not surely 5 Star, and even pushing to be a 4 Star....

Leisure Family_with_children

8/10

Excellent

13 Oct 2023

Ronald

Good property with beautiful rooms that offer views of the surrounding vineyards.
A little remote in terms of activities outside of the hotel. Food at the hotel restaurant was good but the menu was somewhat limited.

Leisure Partner

4/10

Poor

17 Sep 2023

Alan

Prior to arriving 8 emails were not answered. Phone calls went unanswered, on one occasion when the phone was answered it was after 25 attempts.
Lack of staff. For a Spa - lack of spa staff - who whilst competent lacked a smile. Pool and pool area needs a clean. Room service menus very limited. Room service exceptionally slow. Al in all explains the lack of guests.

Leisure Family

6/10

Pleasant

15 Sep 2023

Neela

NOT a 5 star hotel by a long shot but has a gorgeous view.

Here are some findings from our stay:

Parking has no elevator (drop your bags at reception before parking if you have large luggage).

No robes/slippers provided (isn’t this standard in a 5 star hotel?!).

You need a swim cap to use the indoor pool.

There are no refreshment services at the outdoor pool.

No do not disturb signs for the room door.

No coffee or tea facilities in room.

Offer no wine experiences (as per website) - don’t be fooled, they have none and no partnerships. You need to arrange them yourself and have to drive yourself everywhere (they are not located close to any) - considering they call themselves a wine and spa hotel … very disappointing!

They are clearly understaffed so some bar staff you’ll also notice are plating your dinner too.

Small and limited wine menu and very limited restaurant menu (items frequently run out).

One-way doors to the balcony by the restaurant (we got locked out and had to knock on the window for another guest to let us back in).

The restaurant staff are amazing, our waiter was so attentive and his english was excellent. So too was our check-in and check-out staff.

All in all, wouldn’t stay here again. Definitely not a 5* as they advise, more like a 3*. Not bad but wouldn’t recommend.

6/10

Pleasant

21 Aug 2023

Natasha

Service staff is nice but very slow. keep having to ask for items that should be standard in rooms of 5 star hotels eg room service menu, wine bottle opener, wine glasses which they never ended up bringing any even though I requested it 2 times. No robes or slippers in room. Spa fully booked for 3 days. I mean.. isn’t this a “wine and spa” hotel? Hotel is pretty and location is incredible but could do better at being clean. Elevators and elevator buttons are dirty, windows around property are dirty, gym equipment not cleaned (sweat marks and sticky equipment), they let many small children use the gym like a jungle gym when trying to work out, left dishes on tables, pool is nice but surrounding needs to be landscaped. Unfortunately not a true 5 star hotel but beautiful location and because hotel is new ish it still looks decent. Should be a 3.5 or 4 star based on amenities and service. Quite disappointing for the cost of it. Restaurant staff was nice and helpful. Just needs an overhaul in management.

Leisure Family

10/10

Exceptional

19 Aug 2023

Nuno

.

Leisure Friends

10/10

Exceptional

30 Apr 2023

Fatima

Beautiful and quiet location. Staff was excellent. Restaurant was delicious. A bit far from most wineries in Douro Valley but enjoyed the peace and quiet and stunning views.

Leisure Family

8/10

Excellent

22 Mar 2023

Samantha

Beautiful Hotel

The restaurant menu is very limited. The hotel surely was away from everything else . The service at the restaurant was impeccable I must say . But it is a great get away from all the hustle and bustle . The drive up to the hotel was beautiful . Would recommend to drive during the daylight hours .

Friends_and_family Family

8/10

Excellent

12 Oct 2022

Paul

Nice views from the rooms. Modern amenities and friendly attentive staff

Leisure Partner

10/10

Exceptional

04 Jul 2022

Damian

Ultimate comfort for a race weekend retreat, relaxing room and spa, good food and great staff… what more could you want?

Business Family

10/10

Exceptional

01 Jul 2022

Maria

Luxurious Stay with Amazing Views

Check-in was seamless. They seat you and offer you welcome drinks. Parking is free with the options for valet or self-parking. We chose the rooms with terrace and views - this is the only way to go! The location’s amazing not to take advantage to wake up to the wonderful views. The facilities are great - i used the gym, indoor pool, sauna. There’s also an outdoor pool, good for a warm day. Shame we only stayed for 1 night, will definitely come back and stay longer.

Friends_and_family Family

10/10

Exceptional

19 Jun 2022

Trefor

Location and general layout

Leisure Partner

6/10

Pleasant

19 Sep 2021

Gary

Both pools are extremely dangerous. I as well as many other people fell trying to get in and out of both pools as that the ladders are extremely slippery. I in fact injured my knee, I wasn't able to use either pool again during my stay. The shower floors are also very dangerous. The builder used a smooth polished paint or epoxy that is extremely slippery when wet. I had to use a towel on the shower floor just to keep from slipping. Other than that, a great staff, great food, great view

Leisure Self

8/10

Excellent

06 Sep 2021

Rute

Nice stay

New hotel. Great facilities. Very clean.

Friends_and_family Family

10/10

Exceptional

05 Aug 2021

Verified traveler

It would have been a better experience if they had a steam room and sauna.

Business Partner

10/10

Exceptional

28 Jun 2021

Verified traveler

Wonderful!

Excellent! Service couldn’t be better. Everything we could’ve asked for and more.
Food was incredible! Very peaceful environment with the most attentive staff! 5 stars!

Partner

10/10

Exceptional

14 Oct 2020

Verified traveler

Amazing staff and service. The hotel is beautiful and we'll constructed!

Leisure Partner

6/10

Pleasant

27 Aug 2020

Verified traveler

All style and no substance. A new 5 star hotel that feels very unfinished. It has lots to improve on. Views are stunning and the staff are nice as individuals but still finding their feet in their roles.

Leisure Partner

10/10

Exceptional

10 Jul 2026

Francisco

Hotel super tranquilo, con vistas espectaculares. Piscina cubierta y exterior, gimnasio y spa....perfecto para desconectar unos dias.

Self

10/10

Exceptional

19 May 2026

Sergio

Adorei a estadia de 3 noites neste hotel de 5*****
Estava tudo muito bom, pequeno almoço variado com muitas coisas boas, funcionarios simpaticos, spa e piscina interior excelente e até deu para fazer uns treininhos no ginasio :)
Lugar ideal para uns dias de descanso.

Partner

6/10

Pleasant

15 Apr 2026

Joaquim

não é um 5estrelas em nenhuma parte do mundo! nem serviço nem instalações.

8/10

Excellent

21 Oct 2025

Elaine

SPA感覺放鬆👍職員很友善，酒店經理很好，盡量配合客人需求，令客人感覺安心舒適。
餐廳只有提供早餐及晚餐，質素做得很好，食物好味道，餐廳職員也很用心和友善對待客人。

Leisure Partner

8/10

Excellent

19 Oct 2025

Elaine

職員很友善，盡量配合客人要求，令客人感覺舒服，在酒店輕鬆地休息，觀景也很好，酒店餐廳很好，晚餐及早餐也做得好吃，要留意是這裡沒有午餐提供

Leisure Partner

2/10

Poor

10 Sep 2025

Goncalo

pior 5 estrelas por onde já passei

Atenção Quem quer que esteja a pensar ficar hospedado neste hotel, por favor não o faça! Qualquer ponto positivo que possa eventualmente existir, não supera todos os pontos negativos.Não existe staff, fizemos check in ao fim de largos minutos e foi o bar men que nos atendeu. Pequeno almoço muito fraco,só havia uma pessoa na área que fazia literalmente tudo: limpar mesas, reposição, cozinhava… uma moça por sinal muito simpática e que mesmo a lutar para conseguir manter alguma organização ( impossível) mantinha um sorriso e simpatia. Elevador avariado durante dias. Zona de spa e piscina sem supervisão alguma, não vimos ninguém do staff nestas zonas nos 4 dias que ficamos hospedados. Piscina e áreas circundantes muito sujas e sem manutenção. Dentro do banho turco o cheiro era muito mau. Ficamos numa suíte com boas áreas, no entanto o ar condicionado era insuficiente, dormimos de portas abertas. Não havia toalhas para todos. Ao segundo dia acabou o gel de duche o qual não foi mais reposto. Toalhas da piscina manchada de lixívia e rotas. Nódoas também de lixívia na carpete dos corredores. Podia continuar a descrever muito mais… resumindo: não existe manutenção. Nem sei como continua a funcionar já para não falar de estar qualificado como sendo um hotel de 5 estrelas….

Friends_and_family Family

8/10

Excellent

04 Sep 2025

Diogo

Razoável

Funcionários excelentes, quarto limpo, SPA deixou a desejar.

Friends_and_family Friends

10/10

Exceptional

07 May 2025

Luzius

Sehr schönes Hotel in einem traumhaften Garten. Gutes Restaurant, schönes Bad/Hallenbad. Gute Lage, nahe von Porto

Friends_and_family Family

6/10

Pleasant

24 Nov 2024

Verified traveler

Ok but far from a 5 star hotel

Friendly staff but clearly understaffed and untrained.

Comfortable room however you would expect some amenities on a 5 star hotel such as robes/slippers, tea/coffee, dental kit… also there was 1 complimentary water bottle however not a new/fresh bottle.

I would like to strongly suggest for a bar/wine menu improvement (it’s Douro wine region!). Also the restaurant menu should have more options and frankly better quality for the prices.

Breakfast was ok but again…not a 5 star (no fresh juices or fresh fruit…).

The hotel has several things to improve even some rebuilt to do (I’ve noticed an unfinished wall coming back from the parking lot via stairs as there was no elevator).

Not much to do outside the hotel. Spa and gym ok.

Overall it’s ok but far from 5 stars.

Partner

6/10

Pleasant

19 Aug 2024

MANUELA

Déçue

Déçue de l’hôtel, de son environnement, piscine qui donne directement sur le parking, la poussière est au rdv dans la chambre et également dans les parties communes, idem pour la moquette du couloir des chambres les miettes sont restées au sol 3 jours, literie de qualité,le personnel est très agréable, le petit déjeuner est sans plus, pas de jus d’orange naturel, le restaurant est correct, cela reste un bon rapport qualité prix

Partner

10/10

Exceptional

09 Jul 2024

Paulo

Desorganizado

Staff mal organizado, check out demorou, e não sabiam se a reserva estava paga ou não etc..

Partner

8/10

Excellent

16 Feb 2024

Eva

Staff disponível e simpático. Muito atencioso. Limpeza boa. Quarto confortável. No entanto, noutros aspetos, nomeadamente poucas pessoas a atender dado a baixa ocupação, compromete o serviço geral exigido num hotel supostamente de 5 estrelas.

10/10

Exceptional

24 Oct 2023

Silvana Borges da

Local retirado mas excelente, a vista do vale é espetacular, restaurante maravilhoso, café da manhã muito bom com produtos frescos, quartos modernos e bem equipados, atendimento atencioso, enfim, uma experiência a repetir!

Leisure Family

10/10

Exceptional

07 Sep 2023

Verified traveler

Skøn udsigt, mad og service

Flot beliggenhed, nyt og velholdt - super mad både aften måltid og morgenmad samt dejlig vin. Vi nød udsigten over vinmarkerne

Partner

8/10

Excellent

12 Aug 2023

Ariane

Très bel hôtel. Les chambres avec vue sur les vignes sont magnifiques. Par contre, il manque de personnel et les employés ne communiquent pas vraiment entre eux. Nous avons achetés une demi pension (avec 2 repas inclus) mais ceux-ci nous ont été chargés. Nous avons dû le mentionner à chaque fois aux personnels, mais malgré tout, ils les ont ajoutés sur la facture. Heureusement, après discussion lors du check out, nous avons pu les retirer de la facture. Vérifier attentivement votre facture au départ si vous prenez la demie pension!!!!! De plus, personne nous a expliqué ce qui était inclus dans les repas « demi pension » et ils ne semblaient pas vraiment le savoir. Nous devions expliquer de nouveau notre forfait à chaque changement de personnel. Bref, c’était bien, mais jamais clair. Par contre, la piscine est très belle (même si petite pour le nombre de personnes) et le gym très complet pour un hôtel. La localisation de l’hôtel est également très bien pour visiter les vignobles (à 30 minutes de Peso da Régua et à 1h de Pinhão).

Leisure Partner

10/10

Exceptional

07 Aug 2023

MIGUEL

Great property, well-appointed rooms, gym, pool. The entire staff is absolutely amazing and committed, namely Carlos, Tiago and Rafael who made it a great stay.

Leisure Friends

10/10

Exceptional

23 Apr 2023

MP

Excelente em tudo, a voltar!!
24 hour Spa is amazing

Self

8/10

Excellent

04 Feb 2023

Ana

Para relaxar

Excelente piscina interior a mais de 30°C.
Serviço muito simpático e atento.
Valores das refeições e bebidas excessivamente caras, aproveitando o facto de o hotel estar num sítio muito isolado e com poucas alternativas boas sem ter que percorrer estradas de curvas incessantes e praticamente sem iluminação pública.
Bom pequeno almoço com sumos naturais excelentes e ovos feitos no momento. Doces típicos caseiros em vez do donuts/queques habituais teriam sido apreciados. Estacionamento gratuito com 2 lugares de carregamento eléctrico.
A suite é gigante. Oferta de água, café e natinhas à chegada. Acrescentaria cortinados que tapem completamente as inúmeras janelas e uma melhor caminha para as crianças (os sofás cama são sempre desconfortáveis).

Friends_and_family Family

6/10

Pleasant

25 Aug 2022

francois

Vie superbe, personnel après 18h nul et resto de l’hôtel plus qu’ordinaire.

Leisure Family

8/10

Excellent

14 Aug 2022

Emanuel

Nice hotel with big room, good service and good breakfast.
The surroundings are not very interesting and the Douro river is quite far.

Leisure Family

8/10

Excellent

03 Aug 2022

Jean-Christophe

Bel hôtel dans un cadre reposant

Très bonne qualité d’accueil et d’écoute du personnel. Un bel établissement et de très belles chambres. Très bonne table avec des produits frais.

Friends_and_family Family

8/10

Excellent

28 Mar 2022

Hugo

Bom

6/10

Pleasant

21 Mar 2022

Susana

Douro

A chegada fomos recebidos por um funcionário muito simpático. A funcionário do spa era igualmente simpática. Os quartos tem uma vista maravilhosa. Bom para descansar.
Como pontos negativos destaco o tamanho da piscina do spa ser pequena e por não haver marcação, acaba por se juntar muita gente.
Houve alguns funcionários que não foram atenciosos, sentimos diferença no tratamento para outros hóspedes .
No pequeno almoço poderiam fazer melhor.

Partner

6/10

Pleasant

16 Oct 2021

Verified traveler

Enganado

Hotel não pode ser considerado 5 estrelas. Já estive em hotéis com 4 estrelas muito melhores. Um Hotel Wine boutique, com um preço que não convida ninguém a experimentar vinho. Basta ver que as pessoas bebiam todas garrafa de água. Porque será?
A melhor coisa que tem o hotel é o staff, com uma simpatia acima da média.
Para concluir diria que o hotel é um 4 estrelas fraquinho com preços de 5 estrelas alto.

Partner