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Polo Cusco Suites

Cuzco · Peru

Alameda Pachacuteq 404View location

8.4/10Excellent682 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort8.6/108.6
Condition8.4/108.4
Location7.6/107.6
Neighborhood7.4/107.4
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Polo Cusco Suites

This accomodation offers a total of 45 accomodation units. Wi-Fi internet connection is available for further comfort and convenience. Polo Cusco Suites does not operate a 24-hour reception. Polo Cusco Suites may charge a fee for some services.

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With a stay at Polo Cusco Suites in Cusco (Primavera), you'll be within a 5-minute drive of Plaza de Armas and Cusco Craft Center. This hotel is 0.4 mi (0.6 km) from Orellana Pumaqchupan Park and 0.4 mi (0.7 km) from Garcilaso de la Vega Stadium.

Make yourself at home in one of the 45 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and designer toiletries.

Conveniences include phones, as well as safes and desks. Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. For a surcharge, guests may use a shuttle from the hotel to the airport (available 24 hours) and a train station pick-up service.

Popular amenities

Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Banquet facilities
Transportation services

Check-in and check-out

Check-in from 11:00 AM
Check-in until midnight
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at up to 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

    We have included all charges provided to us by the property.

  • You need to know
    • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
    • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Property Registration Number 20600714989
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: PEN 4 per vehicle (maximum occupancy 3)
    • Rollaway bed fee: PEN 100 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Spanish

Nearby attractions

Inca Pachacutec Monument 0.4 km / 0.3 mi
Cusco Craft Center 0.5 km / 0.3 mi
Orellana Pumaqchupan Park 0.6 km / 0.4 mi
Garcilaso de la Vega Stadium 0.7 km / 0.4 mi
The Church of Jesus Christ of Latter-day Saints 0.9 km / 0.6 mi
O2 Traveler's Clinic 0.9 km / 0.6 mi
Wanchaq Market 0.9 km / 0.6 mi
Centro de Textiles 1 km / 0.6 mi
Plaza Tupac Amaru 1.2 km / 0.7 mi
Ciudadela de Mauk'allaqta 1.2 km / 0.7 mi
Centro Qosqo de Arte Nativo 1.2 km / 0.7 mi
Quechua Museum 1.2 km / 0.8 mi
\"El Molino I\" Shopping Center 1.3 km / 0.8 mi
Iglesia de Santo Domingo 1.3 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 45
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Polo Cusco Suites

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Polo Cusco Suites

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE CITY VIEWJUNIOR SUITE • CITY VIEWJSU.CV

    Photos are not available for this room type.

    Polo Cusco Suites

    JUNIOR SUITE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE CITY VIEW KING BEDJUNIOR SUITE • CITY VIEW KING BEDJSU.CV-KG

    Photos are not available for this room type.

    Polo Cusco Suites

    JUNIOR SUITE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Polo Cusco Suites

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CITY VIEW TWO BEDSSINGLE • CITY VIEW TWO BEDSSGL.2B-CV

    Photos are not available for this room type.

    Polo Cusco Suites

    SINGLE CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Polo Cusco Suites

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Polo Cusco Suites

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Polo Cusco Suites

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV

    Photos are not available for this room type.

    Polo Cusco Suites

    DOUBLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 BedroomSGL.ST

    Photos are not available for this room type.

    Polo Cusco Suites

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Polo Cusco Suites

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEW TWO BEDSRoom • CITY VIEW TWO BEDSROO.2B-CV

    Photos are not available for this room type.

    Polo Cusco Suites

    Room CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Polo Cusco Suites

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Polo Cusco Suites

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB

    Photos are not available for this room type.

    Polo Cusco Suites

    TWIN WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    Polo Cusco Suites

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW TWO DOUBLE BEDSDOUBLE • CITY VIEW TWO DOUBLE BEDSDBL.2D-CV

    Photos are not available for this room type.

    Polo Cusco Suites

    DOUBLE CITY VIEW TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW QUEEN BEDDOUBLE • CITY VIEW QUEEN BEDDBL.CV-QN

    Photos are not available for this room type.

    Polo Cusco Suites

    DOUBLE CITY VIEW QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Polo Cusco Suites

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CITY VIEWTRIPLE • CITY VIEWTPL.CV-1

    Photos are not available for this room type.

    Polo Cusco Suites

    TRIPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.CV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 BedroomDBL.ST

    Photos are not available for this room type.

    Polo Cusco Suites

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CITY VIEWTRIPLE • CITY VIEWTPL.CV

    Photos are not available for this room type.

    Polo Cusco Suites

    TRIPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEW TWO BEDSQUADRUPLE • CITY VIEW TWO BEDSQUA.2B-CV

    Photos are not available for this room type.

    Polo Cusco Suites

    QUADRUPLE CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CITY VIEWSINGLE • CITY VIEWSGL.CV

    Photos are not available for this room type.

    Polo Cusco Suites

    SINGLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    Polo Cusco Suites

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Polo Cusco Suites

8.4
Excellent
682 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
8.6 /10
Condition
8.4 /10
Location
7.6 /10
Neighborhood
7.4 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
22 Jun 2026
Caroline
Very nice large room. Nice restaurant in roof top with nice View
Partner
10/10
Exceptional
07 Apr 2026
Matthew
.
Self
10/10
Exceptional
06 Apr 2026
Dandan
Good
10/10
Exceptional
01 Apr 2026
Dandan
Staff are nice
10/10
Exceptional
11 Dec 2025
Lee
Very good quality and clean rooms, very friendly staff.
Leisure Self
10/10
Exceptional
26 Nov 2025
Susan
This hotel was very nice, especially considering the price. We ate in the hotel restaurant, which was on the top floor with a beautiful view!
10/10
Exceptional
22 Nov 2025
Dan
Got stuck in Cusco for a night and it was all we needed
4/10
Poor
06 Nov 2025
Ruby
There was no hot water for the jacuzzi tub. The front desk sent someone to the room. He was able to get hot water but it barely came out of the faucet. It took 45 minutes to fill enough to use the jacuzzi jets. When I turned on the jets rancid water shot out which caused my 45 minutes worth of water to stink.
There is no a/c. I asked for a fan. No fan. Was instructed to open the windows. Only 1 window opened - the other was welded closed. Had noise from the street all night and the room was too warm.
Not impressed and definitely cannot recommend.
Leisure Partner
10/10
Exceptional
05 Nov 2025
Frank
Great value for the price!
10/10
Exceptional
30 Sep 2025
Andre
Great property with fried staff. Breakfast included and even coca tea available at front desk for free
8/10
Excellent
08 Jun 2025
Edwin
Great!!
Leisure Family
8/10
Excellent
17 Mar 2025
Valerie
.
Partner
8/10
Excellent
06 Mar 2025
Juan Jose

Nice hotel for very good orice

It is a nice hotel. I was on junior suite which is of a good size and modern. No air conditioning heat or cold. It has a restaurant on the 12th floor with Amazing city views. Is good for the price . Doesn't have gym
Business
10/10
Exceptional
04 Feb 2025
Lucas
I love the staff! There was this really handsome young guy that was super helpful
Leisure Family
10/10
Exceptional
04 Feb 2025
Lucas
Magical place, magical hotel. I genuinely have zero complaints.
Leisure Family
10/10
Exceptional
14 Nov 2024
Amy

The hotel staff were exceptionally friendly and understanding, especially as I dealt with an issue with LATAM; they went above and beyond to assist me. The building’s elevator is a welcomed convenience, as every step at 3,500 meters above sea level is no small feat. The view from the 12th-floor bar is truly breathtaking. While the room felt a bit outdated, this was reflected in the price, making it overall a good value for the stay.
Leisure Family
10/10
Exceptional
21 Sep 2024
Wendi
Staff was very nice and friendly. The restsurant was booked but they provided room service and the food was excellent. I checked out before breakfast so they supplied a boxed lunch. It is a great licatiin uf you are taking the Inka Express as it is less than a 5 minute walk.
Leisure Self
6/10
Pleasant
16 Sep 2024
Annette
Check in took extremely long
Leisure Family
6/10
Pleasant
15 Sep 2024
melissa
Construction noise and music from local bars kept us up most of the night.
Leisure Partner
4/10
Poor
10 Sep 2024
Verified traveler
Front desk was too slow; charged extra days. Corrected finally after keeping us waiting for a while!!
Friends_and_family Family
10/10
Exceptional
17 Aug 2024
Gustavo
Great place. Great Price
10/10
Exceptional
27 Jun 2024
Sonia
Awesome view. Great food. Super clean and friendly staff.
Leisure Family
10/10
Exceptional
24 Jun 2024
Sonia
Beautiful view to the city, super clean and friendly staff
Leisure
6/10
Pleasant
20 May 2024
Kevin

Pros and Cons of Polo Cusco Suites

I'll start with the Pros.

Great views of Cusco, and the Restaurant Bar at the top level has great food for both breakfast and dinner. It was super convenient on those days you just need to rest and don't want to do much walking. Also hot water was very hot.

Now for the Cons:

The front desk staff are extremely unhelpful. When we arrived we didn't find a safe or mini fridge in our room. When we asked the front desk about it they basically told all three of us that it was there and we were all lying about not having one. The following days when we brought it up, they just dodged the issue, saying another set of staff (like housekeeping) will \"look into it.\" We only received a safe and mini fridge when another room on our floor checked out and they gave us theirs.

Noise. This has got to be the loudest hotel I've stayed in, like ever. Rooms are not sound proof at all and you can hear everything from the hallway to the upstairs rooms, to the dogs barking on the street 8 floors down. Not to forget the train that goes right by the hotel and makes a great amount of noise in the morning.

Airport shuttle was advertised as free on the website, but we had to pay for it. So they lied about that service. They don't even take you themselves they just called up someone and had them take us.

Overall I was not impressed with Polo Cusco Suites, which is why I would give it 3 stars. There are more cons than pros, for me and my friends who stayed here May 9th through the 15th of 2024.
Friends_and_family Friends
8/10
Excellent
19 Apr 2024
Simona
Clean room. A little run down. Very helpful at the front desk. Food at the hotel’s restaurant was really yummy and decent price.
Partner
10/10
Exceptional
17 Apr 2024
Stuart
Easy to grab a Uber or taxi within 3 minutes. I thought the train track had charm- it did not bother us and stopped early enough in the evenings. Breakfasts is abundance. Staff aims to please and accommodate. Drink the complimentary coca leaves to relief headaches and other symptoms of altitude. Works wonders. The area is noisy as expected, but we did not venture out. We did not walk to the square- due to altitude- Cleanliness could be improved, minimal towels left and were “old”. But, overall, we liked our stay there- we are seniors.
Leisure Family
10/10
Exceptional
11 Apr 2024
Vanessa
Our stay was great. The hotel staff were friendly. Breakfast was good. Just note there is no AC. This was not an issue for us since it was cold during the time we went and the room was cool enough. They also kept our luggage for 1-2 hrs after our checkout, since we were not getting back in time from a morning tour.
Leisure Partner
10/10
Exceptional
11 Apr 2024
Nora Wilda Laboy
Excelent
Leisure Friends
10/10
Exceptional
15 Mar 2024
Yadira
El personal es muy amable y respetuoso. El hotel está a minutos caminando de restaurantes, lugares de interés de Cusco y del centro del Cusco histórico. Es cerca de la estación del tren y el restaurante en la azotea del hotel es espectacular. Sin embargo tuvimos una mala experiencia con un mal olor particular que fue reportado en varias ocasiones y no lo corrigieron a pesar de indicar que se ocuparían del mismo. Por lo demás muy bueno.
Business_and_leisure Family
10/10
Exceptional
29 Feb 2024
Jinhson Homero
It was neat and clean
Partner
8/10
Excellent
24 Feb 2024
Adimarys
Todo bien👌
Business_and_leisure Partner
10/10
Exceptional
26 Jan 2024
Isabel
Beautiful hotel very convenient walk or taxi to shopping areas
Leisure Friends
10/10
Exceptional
08 Jan 2024
Jose F Nieves
Cerca de la cuiudad facil para caminar
Leisure Partner
10/10
Exceptional
05 Jan 2024
Flordeliza
The property is clean. All the staff are so helpful. The breakfast is really good.
Leisure Family
10/10
Exceptional
09 Sep 2023
Zenaida
Staff was great!!
10/10
Exceptional
20 Aug 2023
Junior
Awesome place in a beautiful city of Cusco. Hotel very clean, room very spacious. Breakfast is good. I went there 8/12/23 - 8/15/23
Leisure Partner
10/10
Exceptional
15 Aug 2023
Carter
This is a lovely place to stay! The staff are very friendly and helpful and the rooms are incredibly clean, with an amazing view of the city! The hotel seems quite family oriented with mainly other Peruvians staying, and so if you’re a tourist looking to meet people or if your Spanish is not proficient, this may not be the best hotel choice for you. It’s about a 20 minute walk from Plaza de Armas with more restaurants/tourist areas, but I didn’t mind at all and had no problem walking home in the evening as a solo young woman. I recommend this hotel!
8/10
Excellent
21 Jul 2023
Edwin
The rooftop restaurant had a nice view.
Leisure Self
10/10
Exceptional
20 Jun 2023
Kayo
There was a heater. But it didn’t work.
Leisure Self
10/10
Exceptional
28 May 2023
Moises
This hotel was great. Perfect location to everything. The staff was incredibly friendly and helpful. The pool and gym were super clean ans well kept. The restaurants had great and delicious food and the drinks were amazing.
Leisure Self
8/10
Excellent
16 May 2023
Jose
El lugar es lindo los cuartos cómodos y siempre limpios el rest muy buena la comida. Pero una vez cierra no hay más opciones no hay máquinas de refresco o de snacks
Leisure Partner
10/10
Exceptional
19 Mar 2023
Joey
I stays here for one night on my last day in Cusco. Great and friendly staff, clean rooms, short walk to food & shopping options.
Leisure Self
6/10
Pleasant
29 Jan 2023
Carlos
I like the convenience to shops and places to see.
8/10
Excellent
29 Nov 2022
Diana

Not bad

My stay was good but what ruined it at the end is my coupled neighbor arguing and physically hitting each other throughout the night. Nothing was done about it. I had to call front desk twice and they were still arguing, pounding on doors, and just making a lot of noise. I didn't sleep on my last night there...ruined my vacation.
Self
8/10
Excellent
27 Nov 2022
Jimmy

Nice hotel but very noisy

Nice hotel and nice view but very very noisy, like honking in the main street below day and night ... Nice views and nice restaurant on top. Note that check out is strict at 10am!!
Self
6/10
Pleasant
27 Nov 2022
sacha
Ok hotel and amenities, asked for an extra bed before I got there, ended up with a crib. When we asked for a bed they said ok but wanted to charge an extra nightly fee. We went without the extra bed and they still Charged extra to have another person in the room. Slightly disappointed as this could have been communicated in the conversation before I got there but was lost in translation.
4/10
Poor
24 Nov 2022
Alexander
Polo Cusco Suites was fine overall, but there were several things that they messed up to the point that it seemed like a pattern:

1. I got stuck in the Men's room in the cafe at breakfast because there was no door handle on the inside. There was no sign warning that the door was broken and it took probably 10 minutes to get assistance getting out.
2. My room got cleaned on the second day despite putting the \"do not disturb\" sign on my door. This feels like an invasion of my privacy.
3. They lacked any sort of heat/spice/hot sauce in their free breakfast offering.
Leisure Self
8/10
Excellent
15 Nov 2022
Patricia Zaide
This property was ok. I wasn’t completely disappointed. The staff was polite. I did expect my room to be in better conditions. I feel like I could’ve had more for what I paid for. It was a bit of a walk to everything around town. I would probably opt into another property if I were to return. The water pressure in the shower was really good but the shower curtains sucked. Water went everywhere. The sink leaked. I had to use extra towels to absorb the water and they unfortunately were not replaced when room service came each day. I’m not sure of the cleaning schedule but it seemed to be all over the place. Considering the time difference from my place of travel I didn’t really feel comfortable taking a nap since the feeling of not getting my room cleaned was there. The food at the restaurant was good. The breakfast was odd but I’m assuming it’s because of the culture. Other than that no complaints.
8/10
Excellent
14 Nov 2022
Nicole
I didn’t get my VIP discount. They did let me stay late but didn’t communicate to the next staff member so it was awkward when they wanted to charge me. Dining experience was nice but food isn’t that great. Tub and shower were nice, laundry service was convient. Bed and pillows are hard. A fan would have been nice.
Leisure Partner
6/10
Pleasant
11 Nov 2022
Avion
Overall decent place, just don’t get room 11A because at night if there’s a party scheduled and you’re on a 3AM wake up for a flight or excursion you’re not sleeping. There’s not much they can do until 1030-11pm because that’s when the rooftop restaurant closes. You might as well go to the party.
Leisure Self
10/10
Exceptional
23 Oct 2022
Sharon
Staff is friendly and property is clean . Price is good and is very close to touristic areas .
Leisure Partner
4/10
Poor
15 Oct 2022
Louis
Third of our Cusco stay (last of it):
We were provided 902 again due to late check in which has no heater, no hair dryer, no fridge, 2 hangers and toilet doesn’t flush well. This time we got all the things requested including a pail to flush toilet.
Overall, friendly staff but lack of English speaking staff.
Leisure Partner
4/10
Poor
15 Oct 2022
Louis
Second of our trip to Cusco:
We were assigned to room 902 which has no heater in a cold room, no hair dryer, no hand towels, no fridge for our food and toilet doesn’t flush well. After check in, we requested a few things to our room at the reception including bagged breakfast for next day due to early tour. None of the things we got per our request.
We finally got a room change to 703 on the next day. It might sound like a petty complaint but it is a legitimate VIP hotel access that never happened on this second round.
Overall, the rest of stay was great other than the fist day hiccups.
Leisure Partner
10/10
Exceptional
14 Oct 2022
Gia
great hotel
10/10
Exceptional
12 Oct 2022
Louis
first of 3 trip:
We were in a very nice suite 603 for our stay. Service was great and very good buffet breakfast.
Well done!!!
Leisure Partner
10/10
Exceptional
08 Oct 2022
Erick
Excelente, Buena limpieza y atención
Leisure Friends
4/10
Poor
26 Sep 2022
Christopher

Horrible hotel

It was horrible from the begining we had to wait for our room for 45 min. Then the towels where old and torn. Then anothe day there was no water at all in the middle of my showe and my family member. The tv was too small. Not enough hangers only 2 and the safe needed a key which they didnt give us we had to call for it and for extra towels and pillows. The restaurant was good the service and food. But class customer service and better attention and newer things was a complete miss.
Friends_and_family Family
2/10
Poor
26 Sep 2022
Connor
It looks great on the outside. The rooms furniture was outdated and had water damage. We had room service and the steak was grey, and smelled spoiled. I tried a bite and ate two chicken wings. The next day I discovered I had food poisoning from the food. Very disappointed. Also I booked the room for the tub. After seeing the condition of furniture and how the room looked, we decided the tub wouldn't be good to use.
Leisure Partner
6/10
Pleasant
30 Jul 2022
Isabel
Cleanliness could be better
Good staff
Close to souvenir stores
Business_and_leisure Family
6/10
Pleasant
28 May 2022
Shannon
The hotel and staff where ok. Not bad not great. The bed was ok. The pillows were literally the worst pillows in the world. We woke up every morning with soar necks and headaches.
Leisure Partner
10/10
Exceptional
27 May 2022
Zhengran
Great stay and Breakfast. Highly recommended
10/10
Exceptional
24 May 2022
Zhengran
Great hotel location with many choices of local eats nearby. Complimentary Breakfast was amazing. View from my room was also splendid.
Leisure Self
4/10
Poor
21 May 2022
Josef
I was not offered any upgrade
And on top I was ask to pay extra fees that did not covered Expedia.
Leisure Self
2/10
Poor
15 May 2022
Darya
I needed help getting money and the front desk, that spoke no English told me to walk 9 blocks in the middle of the night.
This is outrageous!!!! I’m a single woman traveling alone, when I asked to speak to the manager he was unable to reach her. They were I accommodating to my needs, I do not recommend this hotel to any American.
Leisure Self
10/10
Exceptional
09 May 2022
Bryan
I had a great stay. Staff was friendly and I felt very welcome.
Leisure Self
8/10
Excellent
07 May 2022
Camille
I stayed here a total of 3 nights. There were comments about the noise, and it was true in my experience but only for one night. Maybe because it was a Saturday? But yes, lots of singing in the neighborhood until the early morning.
However, the location is great. You can walk to the plazas in 20-30mins, or take a cab for maybe 10soles.
The staff is also exceptional. They helped me with cab pickup from Poroy and with my covid test prior to flight back to US.
Leisure Self
8/10
Excellent
03 May 2022
Jose
The hotel was in a great spot near everything. The staff was great and very helpfull. The only thing I didnt like was the breakfast. Besides that everything was great
Leisure Friends
10/10
Exceptional
27 Apr 2022
Bryan
I enjoyed dining in the roof top restaurant and the staff was wonderful.
Leisure Self
8/10
Excellent
19 Apr 2022
Karel
Friendly and helpful employees.
The movement activated lights turns off too quickly
Leisure Self
10/10
Exceptional
16 Apr 2022
Andrew
Great property. Walls are very thin so sound travels very easily especially during the early morning when the trains and traffic are busy.
Leisure Self
8/10
Excellent
12 Apr 2022
MARIA DE LOURDES
The location, is near the airport, near the plaza.
Leisure Self
10/10
Exceptional
09 Apr 2022
James

Great hotel with nice views

Great hotel in Cusco. Helpful staff, clean room, great rooftop restaurant and bar. Is not very centrally located in Cusco. Maybe a 20 minute walk to Plaza de Armas. There were still some food options close by.
Self
8/10
Excellent
24 Mar 2022
MONICA
I stayed here few nights and ended up extending my stay for few more days. This is a nice place to stay. The bed is very comfortable, my suite was on the 10th floor and relatively quiet for Cusco (it could be ver noisy for some). Excellent courteous staff, very nice room with a view, good shower (water is hot and has good pressure), and the TV needs improvement but works. Above all, it is a very good place at a very good price.
Business_and_leisure Self
10/10
Exceptional
22 Mar 2022
Wendy
Great location close to the airport.. lots of restaurant around the are.. amazing view of Cusco.. they even made breakfast bag we had to leave at 5 am and gave us sandwiches on one day after a long day of being out.. great friendly staff.. would stay here all over again.
Leisure Friends
8/10
Excellent
10 Mar 2022
RAUL

Great stay

The stay went quite well. Area is safe and near main attractions. Can get a little noisy at night do to street noise and trains.Staff was welcoming and friendly. They set up me and my wife's covid test for visit to Chile. I would definitely stay again. The top floor bar/ restaurant has amazing night view of cusco a must see.
Partner
8/10
Excellent
10 Mar 2022
Tanya
No much to say the hot water sone tines didn't work and they didn't pack a breakfast box for oyr first trip
Leisure
10/10
Exceptional
06 Jan 2022
hunter
I don't know why this isn't in every tour book spectacular hotel with with bar and restaurant on the top floor - 12 stories above the city with a 360 degree view!!
Self
10/10
Exceptional
01 Jan 2022
Matthias
Very good for what it costs
Leisure Friends
10/10
Exceptional
31 Dec 2021
Hadi

Great Hotel

Great welcoming . Friendly receptionists . Nice room. Good services. Good storage room.
Friends_and_family Family
8/10
Excellent
02 Dec 2021
Tammy

Not perfect but Clean room, I’d stay again

The first room we were given had a faulty toilet. After the hotel attempted to fix it twice, we were given a different room. The TV remote did not properly work, the telephone cord did not stay properly in the outlet so it required two of us to place a room service order: one to hold the cord in the wall and the other to dial. The housekeeping staff did an excellent job on cleaning the room daily. I would have liked a thermostat in the room because it was chilly on occasion.
Partner
10/10
Exceptional
29 Nov 2021
MOHAMAD
Location and price
Leisure Partner
8/10
Excellent
23 Oct 2021
Joseph
The staff was friendly and helpful
Leisure Self
8/10
Excellent
23 Sep 2021
Daniel
Accessible, great Citi views, has a bathtub!. Rooftop restaurant!.
Partner
8/10
Excellent
23 Sep 2021
Sarah
Great location. Not far from Plaza de Armas and Mercado. Easy access to restaurants and shops. Staff was great at arranging Taxis and arranging for medical personnel to come to the hotel for Covid testing for our return flight requirement.
Hand towels and bath towels were provided, but no washcloths and none of the stores or shops had them either, so you may want to pack your own.
Overall great experience.
Leisure Family
10/10
Exceptional
20 Sep 2021
Rebekah
The staff was so friendly and helpful! They assisted us with getting taxi rides, arranging our covid tests before our flights & helping us with excursions. They took care of all our needs. The only things we missed were a blow dryer and wash clothes. Thank you for a very comfortable stay!
Leisure Family
10/10
Exceptional
11 Aug 2021
Lorraine

Comfortable stay

Very friendly staff.
Partner
10/10
Exceptional
17 Jul 2021
Verified traveler
Very nice hotel the staff was very helpful close to everything
Leisure Family
8/10
Excellent
28 Jun 2021
Verified traveler
The gentleman at tbe front dezk was very nice and helpful. He even called in a food order for us in Spanish. The key did not work well in the door lock and the room was cold with no thermostat to make it any warmer. The shower was nearly impossible to regulate. It was either freezing or boiling hot.
Leisure Family
10/10
Exceptional
10 Jun 2021
Shumin
Very nice hotel in Cusco. Room is clean. Staff are very friendly. Highly recommended.
Friends_and_family Family
8/10
Excellent
24 Apr 2021
Verified traveler
I really enjoy staying at this hotel. The bathroom light was very poor I was unable to put my makeup.
Leisure
4/10
Poor
13 Jul 2020
Lima
Couldn’t travel to Peru due to border closure. did not get A refund or credit despite earlier notice. Very disappointed.
10/10
Exceptional
03 Apr 2020
Verified traveler
When Peru locked down its border for the coronavirus, we were the somewhat unexpected and reluctant guests at the Polo Cusco Suites for two weeks. The Polo Cuzco was the one part of the experience that could NOT have been better. The staff was great, they kept their prices constant,, the wi-fi was excellent for the communications so essential those two weeks, and the breakfast and dinner were beyond excellent. The gourmet dinner in the 12th floor restaurant; the views out over the city; these were the highlights of each difficult day! Not only that, but the 12 stories gave us the daily workout we needed when we couldn't go outside. We could NOT have asked for more than we got from the Polo Cuzco and its staff all three of us are deeply grateful for the way they helped to make this difficult situation almost pleasurable.
Leisure Family
10/10
Exceptional
23 Mar 2020
Ivonne

Forever Grateful

Thank you for all you have done during this difficult time. I will forever remember this wonderful staff and the hospitality. In a time where we needed to come together the most, the staff extended their arms and made us feel like family.

Forever grateful.

#YoMeQuedoEnCasa

For future travelers:
This hotel is affordable but doesn’t skimp on the amenities, the 360 Sky Bar is amazing and offers the best view of Cusco. It’s breathtaking!

The staff is so wonderful. (Please treat them well!) They make you feel like family!

Food is delicious and has a good mix of traditional Peruvian food with choices for everyone. The bar has excellent drinks. I suggest you try some traditional ones.

The room is comfortable with hot water, and ample channel choices for all. The WiFi is the best that I had at any hotel in Peru.

Overall. Excellent value for for money!
Friends_and_family Family
8/10
Excellent
19 Mar 2020
Verified traveler
I like the location and the view.
What I didn’t like was poor lighting in the bathroom and no ventilation in the bathroom.
But overall I was happy with the hotel and would stay there again
Leisure Family
8/10
Excellent
24 Feb 2020
Sandi
Good location and in walking istance to restaurants and markets
Leisure Self
2/10
Poor
17 Feb 2020
Tamar
Hotel looks old in features and in person does not look like the website photos at all.
Leisure Self
10/10
Exceptional
01 Feb 2020
Jorge
Tallest building in Cusco 20 minutes walking to Plaza de Armas and city views from rooms and restaurant.
Wonderfull breakfast buffet included.
Large combortable bedroom with shower and bath, refri and safe, closet and desk.
Kindly and professional staff ready to serve and help with the Cusco warm style.
Leisure Family
8/10
Excellent
01 Feb 2020
Brent
Close to the airport, easy pickup for excursions. The staff was very friendly, helpful & spoke good english. Especially in the top floor restaurant. Jefferson was exceptional. He really went the extra mile to provide a great dining experience. Even with a limited menu the fiod was vert good.
Leisure Self
8/10
Excellent
29 Jan 2020
Cesar

er good

Nice and clean
Friendly staff
Partner
8/10
Excellent
28 Jan 2020
Verified traveler
The location was both good and bad. Great for walking to shops , food etc Bad for traffic noise. I would stay again though. The staff was the best.
Leisure Family

Location & surroundings

Polo Cusco Suites
Alameda Pachacuteq 404, Cusco, Peru

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Polo Cusco Suites

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