Name: Best Western Plus Savannah Gateway
Address: Gateway Blvd. East, 17, Savannah, 31419, US

10/10

Exceptional

24 Jul 2026

Mark

.

8/10

Excellent

24 Jul 2026

Jeffrey

Overall the stay was OKAY. You could tell the property has been renovated but it is not being maintained at a high level.

10/10

Exceptional

23 Jul 2026

Neema

Very clean and modern. Room was big and …roomy. Two modern smart tvs. Shampoo and conditioner and body wash were high quality. Blackout curtain on the window was 100% effective so we slept in and missed breakfast. Make sure to set an alarm!

4/10

Poor

23 Jul 2026

Pedro

This property is not in a good shape in general. It is time for a comprehensive update. The paint was awful , AC unit very old and loud, the sink didn’t have hot water. Good things very spacious room and the beds were not bad.

Breakfast was poor too not even close to a decent continental one. Incredible Expedia advertises it has buffet. Unless there’s no absolute other option I won’t stay in a BW hotel for a while.

10/10

Exceptional

21 Jul 2026

Thomas Joseph

I was very pleased with my king suite. I was greeted in the evening with a smile and the dining was close. My room was clean the beds were super comfortable and so was the breakfast. I would stay there again.

Self

6/10

Pleasant

20 Jul 2026

Ericka

Good location but hotel rooms a little bit dirty, a lot of humidity,

4/10

Poor

19 Jul 2026

Paul

Very disappointed with the property. Pool not working. Room was dirty and run down.

Family_with_children

4/10

Poor

19 Jul 2026

Ivo

The first room we were given was filthy. The staff promptly moved us to another room, but unfortunately, the second room was not clean either. The shower looked as though it had been repaired, but the workmanship was extremely poor and appeared unprofessional.

Overall, the property is in need of significant maintenance and attention. I would recommend that staff thoroughly inspect each room for cleanliness and condition before assigning it to guests. Doing so would greatly improve the guest experience.

Family

6/10

Pleasant

16 Jul 2026

Jason

Humidity levels in the room were unacceptable. Even the sheets and pillows felt humid. Had to go out to watch the World Cup because no local channels. Anyone staying during football season can’t watch at the hotel. On a positive note, it’s right off of 95.

Family_with_children

6/10

Pleasant

14 Jul 2026

ovidio

The room had a very strong smell of humidity. It might be a good idea to travel with a room refresher spray

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Antoanela

The property was very conveniently located just off the highway, making it an excellent stop for an overnight stay and free parking It also offered a good breakfast.
Unfortunately, our check-in experience was disappointing. I specifically told the front desk associate that I had booked a room with a separate bedroom for four adults. However, we were assigned a room with a sofa bed that was essentially the size of an extended twin, which was not suitable for our group. By the time we realized the issue, it was too late to request a different room. To make matters worse, the sofa bed mattress was still wrapped in plastic, suggesting it had not been prepared for use.
The next morning, I mentioned this to the manager, and he was quite surprised and apologized for the oversight.
Overall, despite the check-in issue, it was a good place for a one-night stay.

Family

8/10

Excellent

13 Jul 2026

Debora

I would have like to have given 5 stars for this hotel but I could not. The front desk attendants were nice but for some reason my key was only programmed for one day, making it a bit inconvenient the 2nd day when I wanted to get in my room. The pullout bed in the couch is only a twin size so my poor teen daughter, who is smaller than her younger teen brother, had to try to sleep on the couch part with the ottoman that kept moving away. It was not called out as a twin in the listing, otherwise I would have booked a double room. By the time we figured it out, it was too late to request a different room. There was also no bedding for the pullout and the attendant could only give me one pillow for it, kind of sucks with 2 kids. The room also appeared as though there was a door separating the living room from the bedroom, alas there was not.
The bed was comfortable. I loved the blackout blind. The area was easy to get to the interstate. The morning buffet was not the greatest but at least they tried and we got there toward the end, so probably more our problem. Overall a good place to stay for a night or two.

Family_with_children

10/10

Exceptional

13 Jul 2026

chrystal

My only negative thing I got to say there is no pool. It’s hot in Georgia Savannah, Georgia, but I will stay there again was the best place to serve breakfast.

Family_with_children

10/10

Exceptional

10 Jul 2026

Kimberly

Nice staff. Clean room. No issues.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

judy

Nice and clean, easy check in

2/10

Poor

09 Jul 2026

Hannah

I was

10/10

Exceptional

09 Jul 2026

kyna

The experience was amazing

Partner

2/10

Poor

08 Jul 2026

Carl

Bathroom was moldy. The hallway smelled terrible. The bed was one of the most uncomfortable beds I’ve ever slept in. Staff was pleasant at check-in.

Family_with_children

6/10

Pleasant

08 Jul 2026

Jean

Bathroom could have been cleaned better.
Room had a cockroach in it.
Towels had hair on them

Friends_and_family Family

4/10

Poor

05 Jul 2026

Danesha

The size of the room was great. However, the rooms are not properly cleaned. No ice machine on the floors, no pool, roaches, the a/c did not cool the room, one elevator working, the shower head pressure was light. The restaurants around the hotel absolutely did not care about customer service. We will never return.

Family_with_children

8/10

Excellent

02 Jul 2026

LaCarla

Overall okay, it’s simple and pretty clean. When first walking in I was off put by a strong odor in the lobby but it was only the lobby the room halls were fine. AC kept room cold which was great but it made the loudest noises all day and night.
Complimentary breakfast was good, staff were helpful.

Partner

8/10

Excellent

30 Jun 2026

LEO

Keep up the good work. God bless.

Family

8/10

Excellent

27 Jun 2026

Reginald

Breakfast was great

Partner

10/10

Exceptional

27 Jun 2026

Joy

Great place to stay. Breakfast was amazing. Service was top notch! Room was clean and comfy. Great spot close to many things and right off interstate!

Partner

10/10

Exceptional

26 Jun 2026

Kelvin

Parking was excellent. The cameras caught a hit and run
to my car. The staff was instrumental in getting the police that footage. Thanks!

Partner

10/10

Exceptional

25 Jun 2026

Daina

Very clean and comfortable

Family_with_children

8/10

Excellent

24 Jun 2026

Joanie

Nous avons bien aimé l’hôtel, les chambres sont grandes et propres. Le déjeuner inclus est très bien.
Mes deux seuls points négatifs sont que la piscine n’est pas fonctionnelle et que l’air climatisé ne fournissait pas dans les aires communes. Somme toute, l’hôtel est très bien.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Amber

There is breakfast that was decent but that was the only good thing I can say about the hotel itself. The room smelt like urine, the bar soap at the sink was opened and used, the wash cloths were stained and when the storm came up our window whistled. The beds and pillows were super soft, if that's not what you like then bring your own pillow. There was a ceiling fan in the room that didn't work and had wiring exposed. I would not recommend this particular hotel.

Family

8/10

Excellent

19 Jun 2026

Jessica

Room was clean, we did have to ask for more shampoo but that was okay. We did end up right above the ball room so it was a bit louder than I would have liked but it wasn't terrible by any means. We had hoped to use the pool but unfortunately the pool was out of order. We were told we could use the pool next door but decided not to in the end. I would stay there again because the staff were super helpful and willing to help in the ways that they could.

Family

10/10

Exceptional

18 Jun 2026

Georgia

Super convenient to I-95… Great price, very clean room, staff excellent. Definitely would stay here again

10/10

Exceptional

17 Jun 2026

Ryan

Easy check in, clean property, quiet

Family_with_children

10/10

Exceptional

16 Jun 2026

Jacqueline

Check in and out was a breeze. All requests were handled promptly. Very knowledgeable and polite staff.

Family_with_children

2/10

Poor

15 Jun 2026

Aaron

While the staff was kind, the rest of the stay was not great. There are so many things wrong but here are a few...
1. There were only 2 towels for 4 guests. The hotel knew we had 4 guest but didn't seem to care enough to provide towels.
2. The TV did not have any networks or local channels so I was unable to watch the Stanley Cup Finals on ABC after a long day of travel. This may not seem like much with most people having streaming options, however, most local channels aren't available for streaming away from home. It is beyond rediculous to not have local networks available on the TV.
3. When I needed ice, I followed all the signs to the ice maching... that didn't exist.
4. The AC was not strong enough to cool whole suite.
5. There were no towels, water, or cleaning supplies in fitness room. This is very unsanitary.
6. There were only bowls at breakfast (no plates). The kids had to eat a waffle out of a bowl.
Staff was nice but other than that, this was a horrible room for the price. This is the first time ever I've stayed at a hotel and felt the need to leave a negative review.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

abiola

Awesome

Family_with_children

8/10

Excellent

13 Jun 2026

kyoko

Used suite, one king bed. the floor in the room is wood floor which I feel clean and easy to move things around comparing carpet floor. check in was smooth, the receptionist was polite. When sleeping I was hearing water dripping and realized the noise was from inside of the small refrigerator. It was a little bit annoying. The breakfast started at 6:30 am. It was already prepared when came down. Oatmeal was instant. good coffee machine. The hotel is surrounded by other hotels and located all the way back.

Self

8/10

Excellent

13 Jun 2026

Yamilka

El personal muy atento y amable. Una de las habitaciones aunque tenía el sign de no fumar cuando entramos boom full olor a marihuana. Ellos muy amable nos cambiaron, luego la otra habitación el aire hacía un ruido fuerte como que pronto se dañara y un boquete debajo del lavamanos. Nuevamente muy amable el gerente fue con nosotros para que escogiéramos la habitación que le quedaban disponibles. Gracias a dios con esa no había problema hasta que mi nena me dice mami debajo del lavamanos tenían trampa de ratones. En fin el servicio fue bueno.

Family_with_children

10/10

Exceptional

13 Jun 2026

Natalie

The property was clean, breakfast was hot and fresh, replenished when options were low. The location is very convenient to the airport in addition to local restaurants and shopping. My daughter and I enjoyed our stay and will return if ever in Savannah!

Family

10/10

Exceptional

09 Jun 2026

Angela

Breakfast was awesome. We had to change rooms.

Partner

4/10

Poor

08 Jun 2026

Dawn

When arriving, both trash cans by the door had trash falling to the ground because they were so full. The mirrors in the room were dirty, and both soap dispensers were empty - by the sink and in the shower. We would not stay there again.

Partner

10/10

Exceptional

07 Jun 2026

Haya

Great room, I love how big it was. Very comfy.

Family

10/10

Exceptional

07 Jun 2026

Kathryn

Room was very spacious and VERY clean

Friends_and_family Friends

6/10

Pleasant

01 Jun 2026

Trent

Our floors were filthy, our white socks tuned black from simply walking around to the room ourbfirst night. It took two emails, a text and finally a call to the front desk to get our floors cleaned after two of our five nt stay. Also, the pool was permanently closed and there was no notification of that before our stay.

Partner

10/10

Exceptional

31 May 2026

Jahshira

The service was phenomenal and the room amazing, thank you so much for making our stay a good one

8/10

Excellent

30 May 2026

Brian R

We got our key, went to the room and it wasn’t cleaned yet. Went back down to the desk, Alexander apologized, got us a new room and then walked us up to our room, it wasn’t cleaned either. Went went back down, Alexander got us another room and walked us back up to our new room and it was clean and nice. Alexander handles the situation like a complete pro, he should be at a luxury resort with his people skills. Just a fantastic person.

Partner

10/10

Exceptional

29 May 2026

CHANG-RAE

좋은 시설 , 따뜻한 조식

Self

8/10

Excellent

25 May 2026

Matthew

Nice clean place, not much around as far as entertainment or restaurants.

Partner

10/10

Exceptional

22 May 2026

Toneshia

The rooms was nice and breakfast

Family_with_children

10/10

Exceptional

20 May 2026

Raquel

Clean room and great staff help

10/10

Exceptional

17 May 2026

david

Nicest Best Western I’ve stayed. Rooms are ENORMOUS with separate lounging area.
Great stay!

8/10

Excellent

16 May 2026

Jessica Ann

This is a nice hotel in a great location. Staff was absolutely wonderful. The breakfast spread was the same every day but there was plenty to choose from and it was fresh & delicious. 2 compliants, there were no plates for breakfast for our whole stay which was super annoying, especially trying to eat Belgium waffles. So we were eating off spread out napkins & bowls 🙄 and the pool was closed which was a bummer

Friends

2/10

Poor

15 May 2026

Alexandra

Terrible breakfast missing plates and other items

Family_with_children

10/10

Exceptional

13 May 2026

Jeff

Great breakfast! Terrific staff whom were friendly and helpful. Very clean room, parking was just fine. It was one of the nicest places I’ve ever stayed!

10/10

Exceptional

11 May 2026

Denise

Amazing overnight stay at the Best Western Plus! Friendly staff accommodated needs when requested. Comfortable and very spacious room made a day of travel relaxing! My only consideration is to add a door between the bathroom and the common space on the one bedroom suite as advertised on the website. Thank you for an amzing stay!

Friends_and_family Family

6/10

Pleasant

08 May 2026

Oscar

Great staff, Lacked few basic things like plates during breakfast lol. Our room had some damaged stuff like a closet door, ac unit so had to make sure I was not blamed for that. Extremely expensive candy but nonetheless would stay again

Family_with_children

4/10

Poor

08 May 2026

Pranav

Did not have the fan working
The front desk phone was not working as well
Not a satisfying experience

Family_with_children

8/10

Excellent

07 May 2026

Lee

fairly new place. good breakfast. The room I was in the toilet wobbles. The one outlet near the front of the room, the USB port is dead. 9/10
very comfortable bed!!!

Self

2/10

Poor

05 May 2026

Michael J

Breakfast was fine, with the exception that there were no paper plates to put your food on you need to use bowls, no forks needed to use spoons, and there are no teabags on our first night stay. Parking was safe.

Partner

8/10

Excellent

01 May 2026

Gregg C

Great

Partner

10/10

Exceptional

01 May 2026

Arnelle

The breakfast staff was amazing. One lady helped my daughter make waffles and made sure she had everything that she needed.

Family_with_children

6/10

Pleasant

29 Apr 2026

David

The pool and patio area needs repairing.

Partner

10/10

Exceptional

27 Apr 2026

sara

Very clean
Great bed
Quiet

Family

6/10

Pleasant

26 Apr 2026

Scott

For a new hotel it isn't very well maintained. The shower is the worst I have ever used, no water pressure. We were on the 3rd floor and the only ice machine was on the 1st floor. Elevators were dirty, I cleaned up some water I spilled by bath sink and the rag was filthy.
They have self serve washer and dryers but they didn't have any way for you too get change too use them.

Partner

8/10

Excellent

25 Apr 2026

Ardith

Enjoyed our 3 day stay. Good breakfast to start the day

Partner

10/10

Exceptional

23 Apr 2026

Kimberlee

The room was very neat and clean. Staff was very friendly.

Partner

8/10

Excellent

22 Apr 2026

Jeffrey

The room that we were in had a super loud AC. It was so loud we had to turn it off because of the squealing noise. The room was also near the freeway so there was loud road noise. Other than those two issues the room was fine.

10/10

Exceptional

21 Apr 2026

Janel

Front desk unattended and the front entrance was locked at the time of arrival. After repeatedly calling the hotel and knocking on the door for over 15 minutes, I ended up prying the doors open so that myself and children could us the restroom. Finally after standing at the desk

10/10

Exceptional

20 Apr 2026

Thomas

Room was very clean, staff very helpful and friendly, breakfast adequate, parking convenient.

Friends_and_family Family

2/10

Poor

19 Apr 2026

jessica

I made a reservation for 6. According to their website, their double queen suites slept 6 with the sofa bed. The front desk attendant checked me in and watched our family walk in and up to the room. We put bags down and immediately left for an event. We arrived back at almost midnight, exhausted and ready for bed. While the kids were getting settled and showered we pulled out the sofa bed to put sheets on it to find it was a twin size. When I went to the front desk to see what the issue was I was told they do not have a room to accommodate 6, they can only accommodate 5 at most. I even showed them a copy of my reservation and their website saying they sleep 6. I was told (after midnight, with 4 kids) that I could pay for a second room or leave. They only offered me a $20 discount. They were very rude. The floors were filthy. There was trash in the sleeper sofa. There was dirty tissues laying on the floor. We will not stay here again. It was a horrible experience and the staff was awful. Telling a customer the only option she has is to purchase another room or leave after midnight with young kids is unacceptable when it’s no fault of her own. I tried to make sure I had arrangements made to accommodate everyone and I was treated as if it was my fault for making the reservation. Their website is misleading and their staff is rude and unaccommodating. Their management was not helpful and also very rude. This was their mistake and they refused to do anything to fix it. Never again

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Andy

Overall an enjoyable stay. Pros: quick check in, great breakfast, easy location, overall great condition, nice room layout. Cons: staff are not overly friendly, building isn’t cooled, front room of suites is hot with only a ceiling fan, water pressure is weak, can easily hear what’s going on in rooms from the hallway, room supplies like body wash were not restocked.

Partner

10/10

Exceptional

18 Apr 2026

Esther

Really enjoyed my stay. The room was clean and cozy, the staff was kind and attentive, and everything felt smooth and easy. Great location too—would happily come back!

Family_with_children

10/10

Exceptional

12 Apr 2026

Jorge

Clean room , great breakfast!!

Family_with_children

6/10

Pleasant

12 Apr 2026

Malinda

I was disappointed with my stay. I booked a king suite & once checked in, I noticed there wasn’t a door like the picture showed. I called the front desk & was told doors were removed some time ago due to issues with circulation but the pictures have not been updated. This is very misleading as this is not a true suite. It is just a standard room. This needs to be handled expeditiously. People traveling with children tend to want privacy. I called hotels.com immediately and the representative proceeded to tell me unless the room was dirty there wasn’t much he could do. He shifted blame to the hotel as well. He ended up putting me on about a 10 minute hold then hung up from his end. I called back a second time & got a much nicer and more apologetic representative. He offered me $50 in key cash as a solution which I accepted because I did not want to keep going back & forth or ruin the vacation dealing with that issue. Seems as if they spent a lot of money on the lobby making it look beautiful with a fireplace and all and the least money on the actual rooms to make guest feel comfortable. The rooms are subpar. I am an avid traveler and would not stay here again nor would I recommend to family or friends. It is not awful but it’s definitely not what I am used to. If you are looking for cheap, be mindful that sometimes you get what you pay for. I would spend a few extra dollars to get something that is more comfortable and a little nicer. Also air conditioning unit ran very loud.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Ayesha

.Add more choices of meat for breakfast. Repair the bathroom floor; there's a soft spot by the toilet.

Partner

10/10

Exceptional

11 Apr 2026

Mishonda

Very nice hotel. Huge rooms. Very clean. A lot of parking

Friends_and_family Family

4/10

Poor

11 Apr 2026

Keffenie

Booked a king suite with sofa bed for 4 people. The sofa bed pulled out into a twin bed so was not able to comfortably house all of us. Even though everything looked new, the rooms were dark - not enough lights, and the drawers on the cabinets didn’t stay shut. Also just one remote for both tvs. Appreciated vinyl floors, charging docks by the bed, breakfast with waffles, and the lady at check in was really nice and helpful.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Elyse

We only stayed one night so we didn’t need anything fancy, these rooms were honestly bigger than I expected, clean, and the complimentary breakfast was pretty good too.

8/10

Excellent

09 Apr 2026

Steve

Nice place-, seemed to have been remodeled recently. I would come back.

Self

10/10

Exceptional

09 Apr 2026

Eric

Clean room

6/10

Pleasant

08 Apr 2026

Shawn

Floors in room dirty, paint in bathroom ceiling falling down, pool closed not operational.

Partner

6/10

Pleasant

08 Apr 2026

Michael

Was. Very disappointed that their cable system did not have regular network channels like abc cbs or nbc

10/10

Exceptional

08 Apr 2026

Dennis

2nd time I stayed here, place is excellent

Self

2/10

Poor

07 Apr 2026

RICHARD N

AC fan wouldn’t turn off, kept us awake all night. Reported to reception and they just said they’ll tell maintenance. They didn’t care

10/10

Exceptional

07 Apr 2026

Theresa

The room was ok ,didn't use the gym or pool.

Partner

8/10

Excellent

05 Apr 2026

Olympia

The pool wasn’t open and I did not go to the gym

Family_with_children

4/10

Poor

03 Apr 2026

Robert

This place is a dump. Don't stay there.

Partner

10/10

Exceptional

03 Apr 2026

mary

Nice hotel with good service.

10/10

Exceptional

02 Apr 2026

Darci

Positives: Beautiful facility! Breakfast was good! The rooms were markedly clean! Workout center was AMAZING! Peloton bike, dumbbell set up to 50’s, solid-sturdy workout bench, treadmill and elliptical, bands and weighted ball set! Impressive! Water fill station.
Negatives:
Heard horns honking and noise while trying to sleep. Only had one person working and she had a lot of guests who needed her. Not her fault, she was great! Never complained! But the hotel should have more than one person on. One guest had zero towels in their room. We only had 2 for the four of us. The bedding wasn’t in the room for the pull out sofa. She had to go grab all of that. Many guests waiting in line for a while to check in at 11pm.

The positives far outweighed the negatives! And for the price, you couldn’t beat it!

Family

10/10

Exceptional

01 Apr 2026

Linwood

Clean room. Nice and welcoming hotel.

8/10

Excellent

01 Apr 2026

Bhargavi

Amenities are perfect and property looked great.Room floor felt sticky and the guests who stayed before us had No civic sense the sofa bed is full of snack crumbs.

Family_with_children

10/10

Exceptional

30 Mar 2026

Alison

Breakfast is good and the AC kept the room cool

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Heather

Friendly staff, had a nice stay.

10/10

Exceptional

27 Mar 2026

Yoanna

Nice hotel and clean

8/10

Excellent

27 Mar 2026

Angie

Clean room

10/10

Exceptional

25 Mar 2026

Gabrielis

Room with mold , excellent service and breakfast

10/10

Exceptional

24 Mar 2026

Latia

Perfect stay

Partner

6/10

Pleasant

24 Mar 2026

Van

Night clerk at checkin charged me for room even though I told her I already paid via Expedia.
At checkout clerk said I should not have been charged & he would tell manager to refund the charge. Van Merkel

10/10

Exceptional

24 Mar 2026

Samantha

Room was nice and clean, plenty of towels and toiletries. Staff was helpful and friendly. Big parking lot with plenty of parking, any trash left by other people was cleaned up within a timely manner.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

John

Nice room for the price.

Family

8/10

Excellent

23 Mar 2026

John

Would give five stars except for the small commodes.